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Responsibilities Oversees and directs all aspects of Rooms operation including Front office, Children Discovery Center, Boutique, Butler, Housekeeping. Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Programmer to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone or through written message. Develops relationships with return guests, group contacts and other guests in order to provide personalized service. Ensure highest level of guest satisfaction by providing within corporate standards quality guest services and amenities. Manages the functions of all hotel personnel through supervision of hotel department heads. Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity. Requirements Bachelor’s degree in Hotel Administration, Business Administration or equivalent. 3 years of similar experience in a luxury hospitality enviroment. Fluency in Mandarin & English is a must. Work authorization in China is a must. Strong problem-solving skills and the ability to handle guest inquiries or concerns with tact and efficiency. A high energy level and a passion for achieving results. Strong Leadership skills in managing teams to drive for results. Ability to manage complex relationships.

Job Description -?To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. -?Develops and maintains a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. -?Liaises closely with Sales and Marketing Department, ensuring the proper market mix and achieving maximum room revenue. -?Prepares and regularly updates Rooms Departmental Budget in close cooperation with the General Manager and Director of Finance, ensuring targets are met and costs are effectively controlled. -?Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards & Criteria and the Hyatt Hotels Corporation Rooms Operations Manual. -?Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Qualification - High standards of personal presentation & grooming. -?Proficient in English listening, speaking, reading and writing. -?At least 2 years of experience in the same position in a luxury brand hotel.

POSITION PURPOSE 職位目標 Director of Rooms is responsible for ensuring hotel provides the highest level of guest service and ensuring that standards are maintained for all positions within the entire Rooms Division. The Director of Rooms will be responsible to guide all sub-departments in achieving hotel strategic directions through continual focus and reference to these strategies and our vision. The Director of Rooms also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. 房務(wù)總監(jiān)負責確保房務(wù)部部所有同事都按照服務(wù)標準與程序為客人提供最優(yōu)質(zhì)的服務(wù)。并通過持續(xù)地關(guān)注與指導，確保酒店的戰(zhàn)略方針及遠景規(guī)劃在房務(wù)部的工作范圍內(nèi)得以實現(xiàn)。同時，房務(wù)總監(jiān)也將根據(jù)需求為酒店整體的運營策略提供資源和協(xié)助。 ? KEY ROLES & RESPONSIBILITIES 關(guān)鍵角色和職責 Manage the Daily Rooms Operations 管理房務(wù)部日常運營 ·Communicate management (Front Office, Butler, Housekeeping, SPA & Recreation, and Engineering) strategy and targets to department heads and line talent and lead the team to achieve the goal(s). 與各部門經(jīng)理（前廳部、管家部、客房部、水療和康樂部、工程部）及第一線人才傳達管理戰(zhàn)略及任務(wù)，并帶領(lǐng)整個房務(wù)部團隊達到目標。 ·Manages all operational tasks as well as their respective delegation and follow-up, to ensure the smooth of operation and the highest level of guest satisfaction. 管理房務(wù)部所有運營任務(wù)以及與之相關(guān)的委派與跟進，以確保運營順暢和客人滿意。 ·Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits. 與收益管理和銷售團隊協(xié)作，最大化酒店入住率、收入和利潤。 ·Goes through the Guest Arrival & In House list, share the guest comments and requirement with Rooms Division team and other departments such as F&B, S&M etc., arrange Front Office Manager/Head Butler/Executive Housekeeper to check and follow up the guest require to be completed; to check the VIP rooms daily as well. 每日梳理客人預抵及在店客人信息，與本部門及其他部門如餐飲部、市場銷售部等分享；安排前廳部經(jīng)理、首席管家或行政管家檢查跟進客人的要求是否得到落實；并親自對重要客人的房間進行日常檢查。 ·Conduct daily walk through to ensure LQA standards and cleanliness together with all Rooms Division policies and procedures are adhered in front and heart of the house areas. Initiate action to correct a hazardous situation and notify ERT of potential dangers. 進行每日巡視以確保質(zhì)量標準、衛(wèi)生標準及所有房務(wù)部的政策與程序在前場和后場區(qū)域都被遵守和執(zhí)行，并在發(fā)現(xiàn)安全隱患時采取行動并通知危機處置團隊。 ·Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner. 參與部門日常運營，以確保客人或同事的問題能夠在最短的時間內(nèi)以專業(yè)的方式得以解決。 ·Monitors and controls inventories for operating equipment and items to ensure par stocks are maintained, to order the replacements within plan. 管理和控制運營設(shè)備及物資儲存數(shù)量的盤點，進行計劃性采購。 ·Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed. 參與每周的視察確保各項設(shè)施的運行狀態(tài)與定期維護計劃相符合，并管理好固定資產(chǎn)。 ·Adhere to and promote the health & safety policies to ensure a safe work environment and knowledgeable safety & emergency procedures for all colleagues. 堅持并推行健康與安全政策，以確保安全的工作環(huán)境；同時確保所有同事都熟悉了解并掌握安全及緊急程序。 ·Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 確保由當?shù)貓?zhí)法部門所要求的全部事項都被嚴格遵守并實行。 ·Maintains ‘Safe Food & Hygiene Standards’ and all information security standards compliance of Rooms Division at 100%. 確?！妒称钒踩c衛(wèi)生標準》和所有信息安全標準在房務(wù)部被百分之百的執(zhí)行。 ? Provide Guests’ Experience that Exceed Guests’ Expectations 為客人帶來超越期待的入住體驗 ·Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention. Visit long staying & regular guests, to build and maintain a good relationship with them. 系統(tǒng)化賓客認知流程以確保對賓客尤其是對?？偷恼J知度，同時保證貴賓得到特殊關(guān)注；經(jīng)常性的拜訪長住客和常客，與客人建立良好的關(guān)系。 ·Seeks feedback on guest satisfaction from each of the channels, and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment, and conduct case study within the team. 尋求各個渠道上關(guān)于客人滿意度的反饋，并根據(jù)我們的使命宣言和人才賦權(quán)的理念來解決問題，并在之后對客人提出的意見或表揚及時與團隊成員進行案例分享。 ·Systematizes internal communication channel, to ensure accuracy and efficiency in link of guest needs delivery. 系統(tǒng)化內(nèi)部溝通渠道，以確?？腿诵枨蟊粶蚀_并高效地滿足。 ·Full utilization of PMS/Royal Service Manager/InTouch/iConcierge by analysis Big Data to adjust operational procedures and embrace guest experience. 充分利用各類酒店管理系統(tǒng)和軟件進行大數(shù)據(jù)分析以改進提高賓客體驗。 ·Sets short term and long term measurable objectives to continually improve service levels. 為部門設(shè)置時效性不同的、可衡量的標準，以達到提升服務(wù)水準的目的。 ·To monitor Rooms Division personnel and training to ensure guests receive prompt and courteous services. 有效督導管理房務(wù)部人員及培訓以確?？腿说玫阶羁旖?、滿意的服務(wù)。 ·Liaison between all sub-departments and rest of hotel effective for guest experience. 在房務(wù)部與酒店其他部門之間有效的溝通來提高賓客體驗。 ·Focuses on the stay experience for ALL members. 致力于提升雅高會員的入住體驗。 ? Management and leadership of the Front Office Team 管理及領(lǐng)導房務(wù)部團隊 ·Make sure Rooms Division complete Division/Department Target and support hotel target on GOP, LQA, EHC, EES and CR. 確保房務(wù)部門完成并協(xié)助酒店完成經(jīng)營毛利潤、賓客體驗質(zhì)量，衛(wèi)生審計, 員工滿意度和企業(yè)社會責任目標值。 ·Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Brand.? Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. 為所有同事創(chuàng)造出一個可以完成工作任務(wù)并在品牌內(nèi)得到提升與發(fā)展的工作環(huán)境。通過積極參與運營以及對同事的支持與發(fā)展來建立一個持續(xù)進步的團隊。 ·Provides guidance and motivation to the Rooms Division Team. Establishes and communicates on a daily basis with the Rooms Division Team. A strong commitment to Colleague Satisfaction. 指引并激勵房務(wù)團隊，與團隊建立實時的溝通，并且對人才滿意度負責。 ·Supports the Rooms Division team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting. 通過協(xié)作與授權(quán)相結(jié)合的領(lǐng)導方式，與定期召開部門會議的方法相結(jié)合，確保房務(wù)部保持始終如一的服務(wù)質(zhì)量。 ·Controls the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. 在保證服務(wù)質(zhì)量的同時，通過對各分部門排班的管控以達到效率最大化的目的。 ·Drafts and evaluate work flows to improve and optimize organization. 對工作流程進行制定和評估以達到優(yōu)化提升的目的。 ·Recruit, induct and train a Rooms team who are competent and confident to exceed guest expectations. 招聘、任命和培訓出一個可勝任且有信心超越客人期待的房務(wù)部團隊。 ·Creates career development plans for all talents who are either part of the Talent Pool or High Potentials. 為團隊中的高潛力人才創(chuàng)建職業(yè)發(fā)展規(guī)劃。 ·Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles. 以輔導的方式，通過績效評估系統(tǒng)來認知和發(fā)展人才。 ·Carry out disciplinary actions in line with hotel procedures. 按照酒店規(guī)章制度對不合適的行為采取相應(yīng)措施。 ? Involvement as a Member of the Executive Committee 酒店行政委員會職能 ·Assist in the preparation, development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability. 參與策略計劃、市場計劃，預算和目標計劃的準備、實施和推進，確保持續(xù)的最佳的客戶滿意度、銷售潛力和利潤。 ·Involvement in annual budgeting and manning guide process, monitor revenue and responsible for profit & loss. 參與收入預算和人員預算的制定，關(guān)注收入并對部門損益負責。 ·Assist in monitoring present and future trends, practices and systems in the hotel industry and determine and ensure execution of competitive programs as directed. 關(guān)注酒店行業(yè)目前和將來的發(fā)展趨勢、應(yīng)用實踐和系統(tǒng)使用，確保既定的競爭計劃的實施。 ·Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices. 通過參與收益管理相關(guān)會議，以及支持并執(zhí)行收益管理戰(zhàn)略規(guī)劃及策略，以達到客房收入最大化的目的。 ·Attend monthly financial related meetings and ensure all accounting procedures are adhered to throughout the division, including monitoring guest balance and city ledger accounts. 參與月度財務(wù)相關(guān)會議，關(guān)注賬目信息，以確保所有財務(wù)制度在部門內(nèi)被嚴格執(zhí)行。 ·Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. 通過監(jiān)督管控人工成本與入住率之間的差異來最大化勞動生產(chǎn)率。 ·Ensure cleanliness and appearance of all guest related areas. 確保所有對客區(qū)域的清潔和外觀符合品牌標準。 ·Arranges Rooms Division monthly hygiene inspection with Hygiene Manager, collects defects report & submits action plan, to ensure Safe Food & Hygiene Standards be implemented without any compromises. 與衛(wèi)生經(jīng)理協(xié)調(diào)安排房務(wù)部月度衛(wèi)生檢查，收集缺陷報告并提交行動計劃，以確保食品衛(wèi)生安全標準被嚴格地執(zhí)行和落實。 ·Ensures clear communications with all other department heads. 確保與酒店各部門經(jīng)理/總監(jiān)之間的溝通順暢。 ·Participate in hotel’s Executive on Duty program (if needed). 參與酒店的行政值班（如需）。 ? PERSONAL ATTRIBUTES 個人品質(zhì) ·Strong organizational & leadership skills 優(yōu)秀的組織能力和領(lǐng)導能力 ·Analytical skills a must combined with creativity and initiative 結(jié)合了創(chuàng)造性和主動性的分析能力 ·Excellent interpersonal & communication skills 優(yōu)秀的人際關(guān)系和溝通能力 ·Highly organized, quality and results oriented person 極具計劃性，并以質(zhì)量和結(jié)果為導向 ·A passion for perfection 追求完美 ·Service oriented with an eye for details 以服務(wù)為導向的敏銳洞察力 ·Confidently able to resolve problems and make decisions 自信的解決問題與決策的能力 ·Good presentation and influencing skills 優(yōu)秀的表達和影響力 ·Adaptable and flexible and able to embrace and respond to change effectively 適應(yīng)性強，靈活并能有效地接受和應(yīng)對變化 ·Effective management style, hands-on and approachable 有效的管理風格，親力親為，平易近人 ·Proven effective development of others, great motivator 善于發(fā)展他人及卓越的激勵能力 ? QUALIFICATIONS 任職資格 ·Bachelor or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management. 酒店管理或相關(guān)專業(yè)的本科或?qū)？茖W歷，并在國際奢華酒店管理方面進行過良好的培訓和教育 ·Minimum five (5) years relevant experience in a managerial position of Front Office/Housekeeping or minimum three (3) years relevant experience in a similar position of Rooms Division in a renown international hotel brand 在知名國際酒店內(nèi)從事至少五年前廳/客房管理崗位或至少三年房務(wù)部類似崗位的經(jīng)驗 ·Bilingual in Mandarin and English 優(yōu)秀的中英文聽說讀寫能力 ·PMS?& Office software knowledge 熟悉并掌握Opera酒店管理系統(tǒng)及各類辦公軟件 ·Budgeting?and P&L experiences 熟悉預算制定和管控損益 ·Understanding?of Revenue Management processes 了解收益管理 ·How to manage guest experience, understands and can use reporting RPS, etc. 了解如何管理賓客體驗系統(tǒng)，并可熟練使用報表工具對其進行分析

To be responsible for short and long term planning as well as day-to-day operations of the Whatever/Whenever Department and related areas.? To recommend budget amounts and manage expenses within approved constraints.? Major areas of responsibility/management include: Welcome, Whatever/Whenever, Style, Away Spa and FIT. To participate in total hotel management as a member of the hotel’s Executive Committee. 負責隨時/隨需部和其他相關(guān)區(qū)域短期和長期的規(guī)劃以及日常運作，制定預算金額，并在批準的限制范圍內(nèi)管理費用。主要管理的區(qū)域包括：迎賓部，隨時隨需部，客房造型部，水療及健身中心。作為酒店執(zhí)行委員會的成員，參與酒店的全面管理。 4 years’ experience in the guest services, front desk, housekeeping,sales and marketing, management operations, or related professional area. ; 2years’ experience in the guest services, front desk, housekeeping, sales andmarketing, management operations, or related professional area. : 4年以上賓客服務(wù)、前臺、客房部、市場營銷、管理運作或相關(guān)專業(yè)經(jīng)驗；2年以上對客服務(wù)、前臺、客房部、市場營銷、管理運作或相關(guān)專業(yè)經(jīng)驗。

作為房務(wù)部的戰(zhàn)略業(yè)務(wù)領(lǐng)導。負責集團旗下酒店前廳，客房及其他相關(guān)的經(jīng)營部門質(zhì)量的規(guī)劃、開發(fā)、實施和評估。該職位與直接下屬一起制定和實施部門戰(zhàn)略，確保品牌服務(wù)戰(zhàn)略和品牌計劃的實施。確保部門運營符合品牌標準，滿足客戶需求，確保員工滿意度，專注于增加收入并最大化部門的財務(wù)績效。制定和實施酒店整體戰(zhàn)略，提供產(chǎn)品和服務(wù)，以滿足或超越品牌目標客戶和員工的需求和期望，并為業(yè)主和公司提供投資回報。遵守公司的政策和程序。 As the strategic business leader of the Housekeeping Department. Responsible for the planning, development, implementation and evaluation of the quality of the Group's hotel front office, rooms and other related business departments. This position works with direct reports to develop and implement departmental strategies and ensure the implementation of brand service strategies and brand initiatives. Ensure department operations meet brand standards, meet customer needs, ensure employee satisfaction, focus on increasing revenue and maximize the department's financial performance. Develop and implement the overall hotel strategy to provide products and services that meet or exceed the needs and expectations of the brand's target customers and employees, and provide a return on investment for the owner and the company. Comply with company policies and procedures. 職責義務(wù)： Duties & Responsibilities: 1.作為房務(wù)部運營的戰(zhàn)略業(yè)務(wù)領(lǐng)導者。 職責范圍包括前廳、商務(wù)中心、水療健身和客房服務(wù)。 As a strategic business leader for room operations. Responsibilities include front office, business center, spa fitness and room service. 2.與直接下屬（部門經(jīng)理）合作，制定和實施部門戰(zhàn)略，確保品牌服務(wù)戰(zhàn)略和品牌計劃的實施。 該職位確?？头窟\營符合品牌標準，以客戶需求為目標，確保員工滿意度，專注于增加收入，并最大限度地提高部門的財務(wù)績效。 Work with direct reports (department managers) to develop and implement department strategies and ensure the implementation of brand service strategies and brand plans. This position ensures that room operations meet brand standards, target customer needs, ensure employee satisfaction, focus on increasing revenue, and maximize the department's financial performance. 3.制定和實施房務(wù)部的運行計劃、預算計劃。 ?Develop and implement the operation plan and budget plan of the room department. 4.優(yōu)化房務(wù)部的管理體系，下達房務(wù)部的運行管理目標。 Optimized the management system of the room department and issued the operation management objectives of the Room department. 5.全面控制部門的管理費用、固定費用和變動費用，節(jié)約開支。 Comprehensively control the department's administrative expenses, fixed expenses and variable expenses to save expenses. 6.定時查閱各部門的工作日記和每周總結(jié)匯報，督查各部門的工作進度及時發(fā)現(xiàn)問題，糾正偏差，作出處理。 Regularly consult the work diaries and weekly summary reports of all departments, supervise the work progress of all departments, timely find problems, correct deviations, and deal with them. 7.對本部門的安全、消防、衛(wèi)生工作負責，及時掌握新的規(guī)范、條例。因地制宜的實施好各種防范工作。 Responsible for the safety, fire and health work of the department, and timely grasp the new norms and regulations. Implement various preventive work according to local conditions. 8.熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 Familiar with the business management and administrative management knowledge within the business scope of the department, and understand the laws and regulations related to business, hotel and other operations. 專業(yè)知識技能： Job Knowledge / Skill: 1.大專（含）以上學歷，酒店管理、企業(yè)管理等相關(guān)專業(yè)。 College degree or above, major in hotel management, business management, etc. 2.10年以上前廳部、客房部或市場銷售管理運營或相關(guān)專業(yè)領(lǐng)域的工作經(jīng)驗。 10 years or more working experience in front office, housekeeping or sales management or related field. 3.具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗。 Have good communication skills and ability to communicate with customers, as well as advanced innovation consciousness, marketing ideas and rich experience in room management. 4.適應(yīng)性強，靈活并能有效地接受和應(yīng)對變化。 Adaptable, flexible and able to accept and cope with changes effectively. 5.優(yōu)秀的中英文聽說讀寫能力。 Excellent listening, speaking, reading and writing skills in Chinese and English. 6.熟悉并掌握Opera酒店管理系統(tǒng)及各類辦公軟件。 Familiar with Opera hotel management system and various office software.

Job Summary Report to Director of Rooms, responsible for the operations of all Housekeeping, Public Area and Laundry operations including management of any outside contracts. Other responsibilities include the choosing and handling of uniforms in coordination with the Laundry Manager and the Rooms Division/F&B Managers.

【崗位職責】 1、制定和實施房務(wù)部的運行計劃、預算計劃。 2、優(yōu)化房務(wù)部的管理體系。下達房務(wù)部的運行管理目標、 3、全面控制部門的管理費用、固定費用和變動費用，節(jié)約開支。 4、定時查閱各部門的工作日記和每周總結(jié)匯報，督查各部門的工作進度及時發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對本部門的安全、消防、衛(wèi)生工作負責，及時掌握新的規(guī)范、條例。因地制宜的實施好各種防范工作。 6、 熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 【崗位要求】 1、八年以上工作經(jīng)驗，五星級酒店所屬區(qū)域管理經(jīng)驗，一年以上所屬職務(wù)經(jīng)驗。 2、形象氣質(zhì)良好。 3、至少部門經(jīng)理以上職務(wù)參與過一家五星以上酒店的全程籌備經(jīng)驗，具備籌備開業(yè)經(jīng)驗。 4、了解熟悉客人的消費心理關(guān)注客戶需求。 5、全面負責房務(wù)部的運營、管理及使客房利益最大化。 6、具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗。

我們正在招聘房務(wù)總監(jiān)。 有沒有信心領(lǐng)導具備出色素質(zhì)的前臺團隊？領(lǐng)導我們的前臺和客房服務(wù)部門。留下良好印象，自始至終地為賓客提供真正令人難忘的體驗。 日常工作內(nèi)容 每一天都是不同的一天，但大致工作內(nèi)容如下： ● 指導日常前廳和客房服務(wù)活動，同時培養(yǎng)并指導團隊成員，使其所提供的賓客服務(wù)體驗更上一層樓 ● 為團隊成員營造完美的工作環(huán)境，推動各部門間的合作 ● 為賓客提供所需的所有信息，為他們留下真正難忘的體驗 ● 監(jiān)督夜審職能，準備日常財務(wù)報告并做出準確預測 ● 對前臺和公共區(qū)域進行例行檢查，若發(fā)現(xiàn)任何問題，馬上采取行動? 我們的宗旨是歡迎擁有不同背景的人加入我們的團隊，并把建立一支包容性團隊作為追求，我們認同人與人之間的獨特性，鼓勵同事全身心投入工作。IHG 酒店與度假村為申請人和員工提供平等的就業(yè)機會，無關(guān)乎種族、膚色、宗教、性別、性取向、性別認同、國籍、受保護的退伍軍人身份或殘疾。我們提倡彼此信任、支持和認可的文化，無論您是來自何種背景，擁有哪些經(jīng)歷，我們都能認可您的觀點。 IHG 為每名團隊成員提供適宜的發(fā)展空間，支持在協(xié)作的環(huán)境中成長并發(fā)揮自身的價值。我們知道，要提高工作效率，就要提高幸福感（無論是在工作中還是在工作之外），通過我們的 myWellbeing 框架，我們致力于提升您在健康、生活方式和工作場所中的幸福感。 加入我們，成為不斷壯大的全球大家族的一員。 職位要求 我們對您的要求 ● 酒店管理或工商類學士及以上學歷或同等學歷 ● 4 年賓客服務(wù)或酒店服務(wù)工作經(jīng)驗，其中 2 年處于管理崗位，或具有其他同等學歷及工作經(jīng)驗 ● 必須熟練掌握當?shù)卣Z言 ● 同時精通其他語言者優(yōu)先

營運管理 Operational ? §? 確保部門的服務(wù)始終按照部門營運手冊的標準，高效、一致和禮貌的完成。 Ensures that allservices offered to guests are always available and carried out with efficiencyand courtesy in accordance with guidelines established and documented in theDepartmental Operations Manual. §? 同銷售部緊密合作，確保銷售的最大化以達到房間收入的最大化。 Liaises closely withSales and Marketing Department, ensuring the proper market mix and achievingmaximum room revenue. §? 根據(jù)客人認知計劃，會面和迎接常住店客人和VIP客人。 Meets and welcomesregular and VIP guests in line with the Hotel’s Guest Recognition Programme. §? 同部門負責人緊密合作，確保準確及時的處理來店團隊、VIP客人和散客。 Liaises closely withall Department Heads to ensure accurate and prompt handling of incoming groups,VIPs and FIT guests. §? 通知總經(jīng)理房間銷售情況和預訂情況。 Advises GeneralManager on room sales progress and status of bookings. §? 定期對酒店區(qū)域進行檢查以確保干凈整潔和住店客人的舒適，并檢查房間和公共區(qū)域確保提供符合標準的裝飾和用品。 Periodicallyinspects all hotel areas and building premises to ensure cleanliness andcomfort for hotel guests is maintained and that all standards of amenities andtouches are provided in rooms and public areas. §? 協(xié)調(diào)開展各項能夠滿足客人要求的活動。 Coordinates allactivities related to the achievement of guest satisfaction. §? 定期監(jiān)控和分析競爭酒店的商業(yè)活動和趨勢。 Monitors andanalyses the activities and business trends of competitor hotels on a regularbasis. §? 同旅行社、當?shù)毓竞秃娇展颈３至己玫暮献麝P(guān)系。 Maintains a closerelationship with travel agencies, local business groups and airlines. §? 計劃和實行有效的促銷活動，通過有效的價格管理確保房間收入最大化。 Plans and implementseffective upselling activities to ensure maximum room revenue through effectiverate management. §? 使常住店客人和潛在客戶滿意。 Entertains frequent and potentialcustomers. 行政 Administration §? 建立完善并且維護部門營運手冊，部門營運手冊應(yīng)當反映出酒店政策和程序以及工作過程和標準。確保每年進行回顧，反映出改變。 Develops andmaintains a detailed Department Operations Manual that reflects Policies &Procedures, work processes and standards of performance within the Division.Ensures annual review to accurately reflect any changes. §? 負責部門行政管理的有效運行，保存酒店的所有記錄和表格。 Responsible for thesmooth function of the Division’s administration, maintaining all hotel recordsand forms. §? 確?？腿速Y料的存檔并隨時保持更新。 Ensures guesthistory files are maintained and kept up-to-date at all times. §? 確?？蛻粽J知項目的不斷更新。 Ensures the ongoingmaintenance of the Guest Recognition Programme. §? 協(xié)助準備年度商業(yè)計劃，確保部門目標充分體現(xiàn)酒店目標并滿足員工需要。 Responsible forpreparing the annual Rooms Business Plan, ensuring Divisional Objectives fullyaddress business objectives of the Hotel and needs of associates. §? 與總經(jīng)理和財務(wù)部總監(jiān)密切合作準備和定期更新房務(wù)部預算，確保達到預算目標并且有效的控制成本。 Prepares andregularly updates Rooms Departmental Budget in close cooperation with theGeneral Manager and Director of Finance, ensuring targets are met and costs areeffectively controlled. §? 負責確保所有的公司、地區(qū)、酒店和政府的報告都精確的編輯并存檔，以及及時的上交。 Responsible forensuring that all Corporate, Regional, Hotel and Governmental reports arecompiled accurately and submitted in a timely manner. 薪資和生產(chǎn)力管理 Payroll & ProductivityManagement §? 通過在整個部門內(nèi)建立靈活的員工編制，實施高效的薪資管理/資源分配。 這將依據(jù)一個靈活的員工基數(shù)（全職員工和臨時工）、多技能及多任務(wù)的原則。 Exercises efficientPayroll Management/ Resources allocation through the establishment of aflexible workforce throughout the Room Division. This will be based on theprinciples of a flexible associate base (Full Time & Part Time associates),multi-skilling and multi-tasking. §? 指導下屬確保生產(chǎn)力水平滿足凱悅設(shè)計標準和凱悅酒店集團房務(wù)部運營手冊的要求。 Directs subordinatesto ensure productivity meets standards given in accordance with Hyatt DesignStandards & Criteria and the Hyatt Hotels Corporation Rooms OperationsManual. §? 關(guān)注改進生產(chǎn)力水平及在可接受的指引下謹慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention onimproving productivity levels and the need to prudently manage utility/ payrollcosts within acceptable guidelines, ensuring optimum deployment and energyefficiency of all equipment. §? 確保新技術(shù)和新設(shè)備的使用，“靈活處理工作”的同時提高生產(chǎn)力。 Ensures newtechnology & equipment are embraced, improving productivity whilst takingwork out of the system. §? 審查和批準所有票據(jù)及包括房間設(shè)備和用品的訂購要求。 Reviews and approvesall invoices and Purchase Requests involving Rooms equipment and supplies. 人員管理 People Management ? §? 錄用、挑選并發(fā)展房務(wù)部員工，引導他們在工作中遵循經(jīng)營、財務(wù)及行政管理的理念，確保員工掌握多項技能并承擔多項工作。 Recruits, selectsand develops Rooms associates to work following the operational, financial,administrative philosophies and willing to become multi skilled and performmulti tasks. §? 通過參與管理，根據(jù)酒店制度和程序以及相關(guān)適用法律，對所有房務(wù)部員工進行緊密督導。 Through hands-onmanagement, supervises closely all Rooms associates in the performance of theirduties in accordance with Policies & Procedures and applicable laws. §? 給具備能力和資源的員工委派適當?shù)墓ぷ骱拓熑?，在培養(yǎng)和發(fā)展員工的同時確保營運標準和安全。 Delegatesappropriately duties and responsibilities to equipped and resourceful associates,nurturing and developing them whilst ensuring standards of operation and safetyare maintained. §? 擁護和支持酒店的培訓精神和以人為本的管理哲學，并和培訓發(fā)展部經(jīng)理密切合作培養(yǎng)和發(fā)展部門培訓員。 Instils the Traininginitiatives and philosophies of the company and works closely with the LearningManager in developing Departmental Trainers. §? 確保所有經(jīng)理和領(lǐng)班在員工的培訓和發(fā)展中發(fā)揮積極的作用。 Ensuring that allManagers and Team Leaders take an active role in the training and developmentof associates. §? 發(fā)展及協(xié)助針對提高技能和知識的培訓活動。 Develops and assistswith training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照執(zhí)行。 Ensures associateshave a complete understanding of Rules & Regulations, and that behaviourcomplies. §? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associatemorale and provides mechanism for performance feedback and development. §? 進行員工年度表現(xiàn)發(fā)展評估，提供真實和準確的回饋。 Conducts annualPerformance Development, providing honest and appropriate feedback. §? 將指導原則及核心價值有效地傳達給所有層級的員工。 Effectivelycommunicates guiding principles and core values to all levels of associates. 總則 General §? 在酒店行政委員會代表房務(wù)部，確保房務(wù)部高效經(jīng)濟地運營，并在需要時為其他部門提供服務(wù)及支持，確保設(shè)備、樓層和地面得到適當維護。 Represents Rooms onthe Hotel Executive Committee ensures the efficient & economic operation ofthe Rooms Division, providing services and support to other divisions asrequired, maintaining equipment, buildings and grounds in optimum condition. §? 主持部門會議并確保會議有計劃、高效并以結(jié)果為導向。 Conducts weeklyRooms meetings, ensuring all meetings are well planned, efficient and resultsoriented. §? 按要求出席所有會議并作出貢獻。 Attends andcontributes to all Meetings as required. §? 確保所有員工始終提供禮貌和專業(yè)的服務(wù)。. Ensures all associatesprovide courteous and professional service at all times. §? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報，并及時回饋和跟進。 Handles guest and associateenquiries in a courteous and efficient manner, reporting complaints or problemsif no immediate solution can be found, whilst providing feedback for a promptfollow up. §? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴格遵守勞動合同和員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable instatutory legislation in associate and industrial relations, understanding andstrictly adhering to Rules & Regulations established in the AssociateHandbook and the Hotel’s policies concerning fire, hygiene and health &safety. §? 積極參與員工福利、安全、發(fā)展及健康的活動，并給予建議、咨詢和真實、恰當?shù)姆答仭?Is actively involvedin the welfare, safety, development and well-being of associates providingadvice, counselling and truthful, diplomatic feedback. §? 確保高標準的個人形象和儀容儀表。 Ensures high standardsof personal presentation & grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positiveguest and colleague interactions with good working relationships. §? 始終展現(xiàn)負責的管理和行為，并以積極的形象代表酒店管理團隊和凱悅酒店集團。 Exercisesresponsible management and behaviour at all times and positively representingthe Hotel Executive Team and Hyatt Hotels Corporation. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責。 Responds to requeststo undertake any reasonable tasks and secondary duties and to changes asdictated by the Hotel, industry & company.

1、制定和實施客房部的運行計劃、預算計劃。 2、優(yōu)化客房部的管理體系。下達客房部的運行管理目標、 3、全面控制部門的管理費用、固定費用和變動費用，節(jié)約開支。 4、定時查閱各部門的工作日記和每周總結(jié)匯報，督查各部門的工作進度及時發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對本部門的安全、消防、衛(wèi)生工作負責，及時掌握新的規(guī)范、條例。因地制宜的實施好各種防范工作。 6、 熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。

確保房務(wù)部保持正常高效率的運營面貌,并且保持下屬各部門能夠按照酒店品牌標準和酒店的服務(wù)特性. To ensure the smooth and efficient running ofall operational aspects of the Rooms Division and to ensure that the variousdepartments are run according to the standards set for the brand in general andthe hotel specifically. 定期召開整個部門的溝通會議并確保部門的例會和會議的有效性和必要性 Conducts regular divisional communications meetings and ensure that departmentalbriefings and meetings are effective and conducted as necessary. 禮貌且高效地處理所有內(nèi)部及外部客人的投訴及要求，并跟進確保問題圓滿解決 Handles all guest and internal customer complaints and inquiries in a courteousand efficient manner, following through to make sure problems are resolvedsatisfactorily. 確保每個收入部門（例如：客房、電話、客衣服務(wù)）的運作能通過升級銷售，定價策略和合理的收益管理，做到收入和利潤的最大化，同時確保實現(xiàn)酒店品牌的承諾 Ensures that each revenues generating department (e.g. Rooms, Telephone, andGuest Laundry) is operated in line with maximising revenues and profit throughup-selling, pricing activities and proper yield management, while delivering onthe brand promise. 協(xié)助準備，使用并且更新年度市場營銷計劃，必要時按部門明細分析 Assists in prepare, utilises and updates an Annual Marketing Plan, broken downas necessary by division and/or department. 協(xié)助問候常住客及貴賓，確保恰當?shù)靥幚硭麄兊念A定，房間分配及登記入住 Assists in greeting regular and VIP guests as appropriate, ensures the properhandling of all of their reservations, room assignments and check-inexperience.

【崗位職責】 1、制定和實施房務(wù)部的運行計劃、預算計劃。 2、優(yōu)化房務(wù)部的管理體系。下達房務(wù)部的運行管理目標、 3、全面控制部門的管理費用、固定費用和變動費用，節(jié)約開支。 4、定時查閱各部門的工作日記和每周總結(jié)匯報，督查各部門的工作進度及時發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對本部門的安全、消防、衛(wèi)生工作負責，及時掌握新的規(guī)范、條例。因地制宜的實施好各種防范工作。 6、 熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 【崗位要求】 1、5年以上，5星級酒店所屬區(qū)域管理經(jīng)驗，3年以上所屬職務(wù)經(jīng)驗。 2、形象氣質(zhì)良好。 3、至少部門經(jīng)理以上職務(wù)參與過一家5星以上酒店的全程籌備經(jīng)驗，具備籌備開業(yè)經(jīng)驗。 4、了解熟悉客人的消費心理關(guān)注客戶需求。 5、全面負責房務(wù)部的運營、管理及使客房利益最大化。 6、具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗。

此崗位為大灣區(qū)大學松山湖校區(qū)酒店項目儲備崗位 崗位職責： 1、全面負責前廳、客房、康體的運營及服務(wù)標準建設(shè)； 2、制定并執(zhí)行年度預算和經(jīng)營計劃； 3、制定、完善各項工作程序與標準，指導員工按標準完成各項工作任務(wù)，確保服務(wù)質(zhì)量達到標準； 4、對管轄范圍內(nèi)的安全、消防、衛(wèi)生工作負責，及時掌握新的規(guī)范、條例，因地制宜地實施各種防范工作； 5、主導員工培訓、績效考核、人才梯隊建設(shè)； 7、處理重大客戶投訴和突發(fā)事件； 8、按時完成上級交辦的其它工作。 任職要求： 1、大專及以上學歷，旅游、酒店管理相關(guān)專業(yè)優(yōu)先。 2、7年以上相關(guān)工作經(jīng)驗，2年以上同等崗位工作經(jīng)驗。 3、熟悉高星級酒店房務(wù)部的運作及管理規(guī)范。 4、具備較強的溝通協(xié)調(diào)和問題解決能力。 5、責任心強，注重細節(jié)，具備較強的團隊領(lǐng)導力與抗壓能力。

You will be responsible for?the efficient running of?the division in line with Hyatt International's Corporate Strategies and?brand standards, whilst meeting?employee, guest and owner expectations. The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Rooms, or Front Office Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.

此崗位工作地點：上海市浦東新區(qū)酒店項目儲備 【崗位職責】 1.建立部門的標準操作流程和政策方針。 2.指導監(jiān)督運營，保證客房和公共區(qū)域達到清潔標準，所有團隊成員能夠提供高標準的對客服務(wù)。 3.為部門團隊成員的發(fā)展，制訂并設(shè)計培訓項目、計劃和方法。 4.檢查部門培訓項目的進展，并且在需要的情況下對培訓計劃進行修正。 5.平衡團隊成員的工作安排，維持和控制工資成本與人員預算。 6.時常對部門團隊成員的表現(xiàn)進行評估。 7.與遇到問題的團隊成員進行交談傾聽，幫助解決或緩解問題。 8.對空房間和住客房進行常規(guī)檢查，以確保房間達到高標準的清潔。 9.常規(guī)巡視酒店樓層、酒店后區(qū)、辦公室、公共區(qū)域，確保高標準的清潔和維護。 10.監(jiān)督洗衣房日常營運，包括客人洗衣服務(wù)、制服服務(wù)、布草洗滌、成本控制等。 11.每天主持經(jīng)理和主管的會議，告知當天預抵的VIP的相關(guān)信息、客人的意見投訴和其它特殊任務(wù)的安排等。 12.開展定期客房部溝通會議，聽取團隊成員意見以更改完善管理辦法，與團隊成員分享酒店發(fā)生的需要特別注意的信息。 13.參加酒店組織的相關(guān)會議，發(fā)表與酒店發(fā)展相關(guān)的建設(shè)性意見，也保證管理層信息的及時傳達給團隊成員。 14.與前廳部協(xié)調(diào)配合，關(guān)閉需要維修和深度清潔的房間，并保證在最短時間恢復出售。 15.向營運總監(jiān)提出并制定年度的制服及客房部固定營運資產(chǎn)的預算方案。 確保對采購物品的數(shù)量和收貨物品的質(zhì)量進行檢查，部門的費用在酒店預算可控范圍內(nèi)。 16.與供應(yīng)商或外界領(lǐng)域顧問接觸，以保證掌握新的清洗產(chǎn)品、材料和設(shè)備的信息掌握。 17.堅持酒店安全制度、緊急情況處理規(guī)定和程序。 18.執(zhí)行管理層委派的其它工作。 【崗位要求】 1、至少兩年的行政副管家經(jīng)驗。 2、熟悉客房部專業(yè)知識，熟練使用電腦，英文能力良好。 3、掌握熟悉客房管理、服務(wù)流程和質(zhì)量標準。 4、具有組織協(xié)調(diào)能力、應(yīng)變能力、經(jīng)營能力以及文字表達能力和信息管理能力。

【崗位職責】 1、負責客房部的整體經(jīng)營和運作；分配督導員工工作，制定工作計劃 2、確保部門成本及各項費用，得以良好的控制 3、根據(jù)酒店的運營標準，隨時對房間和設(shè)施設(shè)備及各項物品進行檢查 4、制定部門的年度預算，并確保部門的經(jīng)營費用控制在預算之內(nèi) 5、檢查客房部的設(shè)施和管理，抽查及提升本部門整體工作質(zhì)量及工作效率 【崗位要求】 1、有5年以上同崗位客房管理工作經(jīng)驗 2、熟悉客房部專業(yè)知識，熟練使用辦公軟件 3、良好的英語及中文書寫及口語能力 4、具有卓越的組織協(xié)調(diào)能力、應(yīng)變能力、團隊管理能力 5、結(jié)果導向型人才

崗位概述： 負責房務(wù)部短期和長期的規(guī)劃以及日常運作的管理。作為酒店的執(zhí)行委員會成員之一參與酒店的運營管理。 崗位要求： 1. 至少5年在奢華品牌酒店房務(wù)部管理崗任職經(jīng)驗 2. 至少1年以上房務(wù)部總監(jiān)任職經(jīng)驗 2. 流利的中英文溝通能力 3. 有大型酒店運營經(jīng)驗優(yōu)先 4. 優(yōu)秀的團隊合作和管理能力

【崗位職責】 1、全面負責酒店房務(wù)部門的運營管理工作，包括前廳部、客房部等部門的日常運營及服務(wù)質(zhì)量把控； 2、制定并執(zhí)行房務(wù)部門的年度預算、工作計劃及運營標準，確保部門高效運轉(zhuǎn)； 3、監(jiān)督并優(yōu)化房務(wù)工作流程，提升服務(wù)效率與客戶滿意度，處理客戶投訴及突發(fā)事件； 4、負責房務(wù)部門員工的招聘、培訓、考核及團隊建設(shè)，提升員工專業(yè)素養(yǎng)與服務(wù)意識； 5、定期分析房務(wù)運營數(shù)據(jù)，提出改進措施，確保部門業(yè)績目標的達成； 6、與其他部門（如市場運營、工程、安保等）保持高效協(xié)作，確保酒店整體運營順暢； 7、確保房務(wù)部門符合酒店衛(wèi)生、安全及環(huán)保標準，定期檢查設(shè)施設(shè)備并提出維護或更新建議。 【崗位要求】 1、本科及以上學歷，國際國內(nèi)高端品牌酒店管培生優(yōu)先考慮； 2、具備3年以上高星級酒店房務(wù)管理經(jīng)驗，熟悉前廳、客房等部門的運營流程； 3、優(yōu)秀的團隊管理能力，能夠有效激勵員工并提升團隊績效； 4、較強的溝通協(xié)調(diào)能力及突發(fā)事件處理能力，注重細節(jié)與服務(wù)品質(zhì)； 5、年齡25-32歲，形象氣質(zhì)佳，具備良好的職業(yè)素養(yǎng)與抗壓能力，有良好的創(chuàng)新意識、營銷思路； 6、對酒店行業(yè)發(fā)展趨勢有敏銳洞察力，能夠推動服務(wù)創(chuàng)新與流程優(yōu)化，

【崗位職責】 1、制定和實施房務(wù)部的運行計劃、預算計劃。 2、優(yōu)化房務(wù)部的管理體系。下達房務(wù)部的運行管理目標、 3、全面控制部門的管理費用、固定費用和變動費用，節(jié)約開支。 4、定時查閱各部門的工作日記和每周總結(jié)匯報，督查各部門的工作進度及時發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對本部門的安全、消防、衛(wèi)生工作負責，及時掌握新的規(guī)范、條例。因地制宜的實施好各種防范工作。 6、 熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。

1、全面負責酒店房務(wù)部門的運營管理，確保服務(wù)流程高效、標準統(tǒng)一。 2、制定并執(zhí)行房務(wù)部門的年度預算、工作計劃及績效考核方案，優(yōu)化成本控制與資源分配。 3、監(jiān)督客房清潔、維護及設(shè)施管理，確保客房品質(zhì)符合公司標準及客戶滿意度要求。 4、定期分析房務(wù)運營數(shù)據(jù)（如入住率、投訴率等），提出改進措施并推動落地。 5、負責房務(wù)團隊招聘、培訓及梯隊建設(shè)，提升員工專業(yè)能力與服務(wù)意識。 職位要求：男性、江蘇浙江區(qū)域、男性、已婚育； 備注：該職位前期放在總裁辦培養(yǎng)

崗位職責 1、分配督導客房部員工工作，制定工作計劃。 2、確保部門成本及各項費用，得以良好的控制。 3、根據(jù)酒店的運營標準，隨時對房間和設(shè)施設(shè)備及各項物品進行檢查。 4、制定部門的年度預算，并確保部門的經(jīng)營費用控制在預算之內(nèi)。 5、檢查客房部的設(shè)施和管理，抽查及提升本部門整體工作質(zhì)量及工作效率。 6、組織編制部門工作程序及工作考評。 崗位要求 1、有5年以上同星級客房管理工作經(jīng)驗。 2、熟悉客房部專業(yè)知識，熟練使用電腦，具備使用客房專業(yè)英語的溝通和工作能力。 3、掌握熟悉客房管理、服務(wù)流程和質(zhì)量標準。 4、具有組織協(xié)調(diào)能力、應(yīng)變能力、經(jīng)營能力以及文字表達能力和信息管理能力。

【崗位職責】 1、制定和實施房務(wù)部的運行計劃、預算計劃。 2、優(yōu)化房務(wù)部的管理體系。下達房務(wù)部的運行管理目標、 3、全面控制部門的管理費用、固定費用和變動費用，節(jié)約開支。 4、定時查閱各部門的工作日記和每周總結(jié)匯報，督查各部門的工作進度及時發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對本部門的安全、消防、衛(wèi)生工作負責，及時掌握新的規(guī)范、條例。因地制宜的實施好各種防范工作。 6、 熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 【崗位要求】 1、2年以上同崗位工作經(jīng)驗，有國際連號酒店工作經(jīng)驗優(yōu)先。 2、了解熟悉客人的消費心理關(guān)注客戶需求。 3、全面負責房務(wù)部的運營、管理及使客房利益最大化。 4、具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗。

【崗位職責】 1.確保服務(wù)標準得以維持和提供，時刻與團隊成員傳達服務(wù)標準。 2.確保有關(guān)客戶忠誠度衡量計劃項目的實施。 3.積極推廣旨在提高客戶忠誠度的營銷項目。 4.實施和管理部門結(jié)構(gòu)化的培訓計劃，協(xié)助和支持部門培訓員的工作，根據(jù)部門需求確定并實施培訓。 5.確定部門每位經(jīng)理及員工的職業(yè)發(fā)展目標，為員工制定繼任計劃以實現(xiàn)他們的職業(yè)目標，留意客房運營經(jīng)理為其員工制定在繼任計劃。 6.對部門目標和成就的實現(xiàn)表現(xiàn)出積極的熱情和態(tài)度，采取快速果斷的行動消除潛在的動機危險，制定計劃以幫助員工和實現(xiàn)其目標，鼓勵團隊之間開放性的溝通。 7.挑戰(zhàn)所有審查及改進現(xiàn)有的程序和做法，利用客戶服務(wù)團隊和流程等資源來提高生產(chǎn)力，根據(jù)預算和預測，在部門內(nèi)保持高水平的生產(chǎn)力和成本效率。 8.最大限度地提高員工生產(chǎn)力，產(chǎn)生更高的利潤，促進培訓計劃，提高對客戶安全和保障的高度認識，不斷地審查和更新安全程序，確保應(yīng)急程序到位，并可在24小時內(nèi)制定，在緊急演習中成為主要參與者，從不向安全方面問題妥協(xié)，利用員工手冊中的紀律守則作為指導，以維護安全可靠的工作環(huán)境。 9.向客房營運經(jīng)理委派預算準備，向團隊傳達預算目的和目標，及時審查所有預算和預測的準確性，審查每日收入數(shù)據(jù)以確保相關(guān)的完整性，并采取適當措施糾正錯誤，為房務(wù)部制定下一年預算。 10.根據(jù)可用現(xiàn)金流管理指出，根據(jù)需要與運營經(jīng)理制定年度資本指出需求，參與部門內(nèi)部項目的采購與實施。 11.每天進行房務(wù)部門會議，參加損益會議，日常營運會議以及信貸會議，每周與運營經(jīng)理會面一次。 12.確保在公共場所中遵守環(huán)保舉措，留意部門的最佳操作規(guī)程，不斷地尋找可納入環(huán)境管理計劃的環(huán)境改善計劃可能性，參與酒店環(huán)境和能源管理委員會發(fā)起的社區(qū)活動和計劃，確保說有團隊成員理解并接受環(huán)境信息。 【崗位要求】 1.年齡在35-45歲之間，性格外向，有事業(yè)心，成熟，有監(jiān)管能力；身體健康，口齒清晰。 2.中英文聽說書寫能力優(yōu)異。 3.在五星連鎖酒店擔任至少2年的房務(wù)部總監(jiān)職位。 4.工作主動，團隊領(lǐng)導力，目標明確，對員工的需求敏感，積極的榜樣作用。 5.具有幽默感，自信并成熟。 6.擁有計算機能力與長時間工作能力。

崗位職責 根據(jù)上級的工作指示和酒店確定的經(jīng)營方針和目標，負責制定房務(wù)部年度預算、經(jīng)營計劃，并有效組織實施與監(jiān)控，實現(xiàn)預期目標，嚴格控制成本和降低消耗，以最小的成本，獲取最大的經(jīng)濟效益。 1. 制定房務(wù)部各部門的經(jīng)營計劃，組織實施和控制，確保實現(xiàn)預期目標； 2. 主持建立并完善客房部和前廳部的各項規(guī)章制度、服務(wù)程序及標準，并指揮實施； 3. 制定客房部和前廳部的年度預算，嚴格控制成本和降低消耗； 4. 監(jiān)督考核客房部和前廳部的服務(wù)工作質(zhì)量，督導各部門經(jīng)理切實抓好對員工的崗位業(yè)務(wù)培訓，嚴格執(zhí)行規(guī)定的工作流程和質(zhì)量標準，保證優(yōu)質(zhì)高效地完成各項服務(wù)工作； 5. 負責客房部和前廳部的安全管理工作，督促各部門落實各項安全管理制度，切實做好安全防范工作； 6. 完善房務(wù)部的服務(wù)設(shè)施，健全房務(wù)部設(shè)備財產(chǎn)和物料的管理； 7. 主持房務(wù)部工作例會，布置任務(wù)，檢查督促各部門工作進度，協(xié)調(diào)工作關(guān)系，研究解決經(jīng)營管理中出現(xiàn)的問題； 8. 做好與酒店各部門之間的溝通和配合工作； 9. 督導和考核本部門員工的工作績效，保證部門工作目標的實現(xiàn)； 10. 指導培訓員工，不斷提高本部門員工的業(yè)務(wù)知識和工作技能； 11. 定期巡視抽查房務(wù)部所負責管理的區(qū)域并做好有關(guān)記錄，收集賓客的各項意見和要求，以便及時發(fā)現(xiàn)、改進問題，提高服務(wù)水準； 12. 處理重大投訴時間，及時采取措施，彌補可能產(chǎn)生的不良影響，并對典型案例進行分析和培訓，避免同類問題重復發(fā)生，提高客人滿意度； 13. 做好上級要求的其他工作。 任職要求 1. 大專及以上學歷； 2. 具有10年以上高星級酒店工作經(jīng)驗，5年以上酒店前廳部或客房部管理工作經(jīng)驗；具備高星級籌開酒店同等職位者優(yōu)先考慮。 3. 全面接受過系統(tǒng)前沿性國際酒店理論，掌握酒店經(jīng)營管理知識及標準服務(wù)流程，熟悉酒店前廳、客房、康樂經(jīng)營管理專業(yè)知識及全面質(zhì)量管理知識，懂得成本管理與核算，具備財務(wù)管理理論尤佳，了解市場營銷和公共關(guān)系知識； 4. 理解國際或國內(nèi)高端酒店品牌的經(jīng)營理念，熟悉經(jīng)濟合同法、旅游法規(guī)、消防、治安管理條例、宗教常識和風俗習慣； 5. 具有根據(jù)酒店發(fā)展目標和發(fā)展規(guī)劃，組織和領(lǐng)導所屬部門完成工作目標的能力； 6. 具有協(xié)調(diào)各方面關(guān)系、培訓員工、調(diào)動員工工作積極性、提高服務(wù)質(zhì)量和經(jīng)濟效益的能力。