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Duties and Responsibilities 崗位職責 ?In the absence of a Manager or Shift Leader, conducts shift briefings to ensure hotel activities and operational requirements are known 在經(jīng)理，主管缺席時主持交接班說明會，確保員工了解酒店的活動和運營的要求。 ?Endeavour to resolve all complaints during shift and logs all complaints in log book for further follow up 在自己當班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進一步跟進的工作。 ?Supervise cash handling and banking procedures 監(jiān)督現(xiàn)金的處理和存放程序。 ?Ensure restaurant operating equipment is clean and in working order 確保餐廳運營設備的清潔并正常工作。 ?Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy 按照酒店的規(guī)定保持工服和個人儀表的高標準。 ?Supervise the maintenance of service equipment 監(jiān)督服務設備的維護保養(yǎng)。 ?Monitor standards of guest facilities and services 監(jiān)督客用設施和服務的標準。 ?Control stock and monitor security procedures 控制存貨和監(jiān)督保安成序。 ?Assist with menu and wine list creation 協(xié)助菜單和酒水單的設計工作。 ?Complete dockets accurately and clearly 準確和清楚的填寫收據(jù)。 ?Maintain current information on all general activities of the hotel 了解當前酒店所有的活動。 Required Skills? 技能要求 ?Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. 完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。 ? Valid health card as required by local government agency. 持有當?shù)卣?guī)定的有效的健康證。 ?Able to read and write English 能夠讀寫英語。 ?Problem solving, reasoning, motivating, organizational and training abilities. 具有解決問題，推理，號召，組織和培訓能力 ?Good writing skills 具有良好的寫作技能 ?Leadership Skills 具有領導能力 Qualifications? 學歷 Diploma in Hotel Management, Food & Beverage, or related field. 酒店管理，餐飲管理或相關專業(yè)的大專學歷。 Experience 經(jīng)歷 Above 2years related experience, including supervisory experience, or an equivalent combination of education and experience 2年以上相關工作經(jīng)歷，包括管理經(jīng)驗，或與此相當?shù)慕逃拖嚓P工作經(jīng)驗結合的背景