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崗位職責(zé)：? 1、全面負(fù)責(zé)酒店的開(kāi)業(yè)籌備及經(jīng)營(yíng)管理工作；? 2、建立、健全酒店的組織管理系統(tǒng)，使之合理化、精簡(jiǎn)化、高效化；? 3、負(fù)責(zé)實(shí)現(xiàn)酒店的營(yíng)業(yè)收入指標(biāo)和利潤(rùn)指標(biāo)；? 4、負(fù)責(zé)制定酒店的經(jīng)營(yíng)預(yù)算和決算，提出更新改造和投資計(jì)劃；? 5、落實(shí)酒店年度財(cái)務(wù)預(yù)算，向各部門下達(dá)年度工作指標(biāo)；? 6、督促酒店維修保養(yǎng)工作和酒店安全管理工作；? 7、負(fù)責(zé)做好酒店與各界人士的公共關(guān)系,樹(shù)立酒店良好形象；? 8、做好酒店機(jī)構(gòu)設(shè)置、員工編制及重要人事變更；? 9、指導(dǎo)培訓(xùn)工作，培養(yǎng)人才，提高整個(gè)酒店的服務(wù)質(zhì)量和員工素質(zhì)。? 崗位要求：? 1、?？萍耙陨蠈W(xué)歷，酒店、旅游管理等相關(guān)專業(yè)；? 2、高端酒店行業(yè)同等職位至少3年工作經(jīng)驗(yàn)； 3、具備高端五星級(jí)酒店酒店經(jīng)理/駐店經(jīng)理及以上從業(yè)經(jīng)驗(yàn)；? 4、熟悉酒店各部門服務(wù)及管理流程；? 5、善于管理和經(jīng)營(yíng)團(tuán)隊(duì)，事業(yè)心強(qiáng)；? 6、有較強(qiáng)的溝通、計(jì)劃、決策和綜合判斷能力。

What will I be doing? The cluster DOF role is responsible for the supervision and day to day control of the Finance Department of covered hotels, including but not limited to the timely delivery of financial statements and reports and controlling all assets of the hotel. People Management ? Supervises the Team Member (Team Management) ? Team Development (Mentoring; Training/Guiding) ? Recruitment Reporting & Financial Analysis ? Produces internal financial reports in an accurate and timely manner for the daily work of the Management Team (Month-end Report & Owner Report) ? Is responsible for budgeting and forecasting of annual profit, capital, cash, and other short-term plans ? Review/Implement Finance policies, procedures, and operating guidelines Control & Commercial Awareness: ? Miscellaneous Requests/Activities (Insurance claims; submissions to government agencies; outsourcing contracts/services) ? Operational related investigations/reviews ? Preparation & adherence to External Audits; Internal Audits & any other Audit by local government agencies Direct reports ? Onsite Accountant What are we looking for? To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: ?University Preferred Commerce Degree in Accounting and Management ? At least 2 years of working experience as Financial Manager or higher position in the hospitality industry ? Previous experience in a managerial operational accounting role ? Fluent in written and spoken English ? Good relationship with the local bank and government agencies ? Thorough knowledge of federal, state and local laws ? Proficient in Microsoft Office applications ? Ability to lead, to provide guidance and to develop team member ? Ability to train, motivate, evaluate, mentor and direct associates and managers to meet desired ends ? A resourceful individual who is creative and able to maintain flexibility ? Line operations management and labor related experience preferred

職位概述 1. 獨(dú)立負(fù)責(zé)單體服務(wù)式公寓的日常經(jīng)營(yíng)和運(yùn)作，包括客房、前廳、工程、財(cái)務(wù)及采購(gòu)等各項(xiàng)職能工作； 2. 確保部門成本及各項(xiàng)費(fèi)用，得以良好的控制，對(duì)公寓的經(jīng)營(yíng)結(jié)果目標(biāo)及各項(xiàng)滿意度負(fù)責(zé)； 3. 根據(jù)公寓的運(yùn)營(yíng)標(biāo)準(zhǔn)，隨時(shí)對(duì)房間和設(shè)施設(shè)備及各項(xiàng)物品進(jìn)行檢查和更新； 4. 制定單店公寓的年度預(yù)算，并確保公寓的各項(xiàng)預(yù)算的完成； 5. 負(fù)責(zé)與客戶側(cè)行政、供應(yīng)商及外部干系人的關(guān)系維護(hù)； 6. 協(xié)助完成部門人才培養(yǎng)。 任職條件 1.大專以上學(xué)歷，英語(yǔ)聽(tīng)書讀寫熟練。 2.有5年以上品牌星級(jí)酒店客房或前廳、運(yùn)營(yíng)管理工作經(jīng)驗(yàn)，有客房管理背景優(yōu)先考慮。 3.掌握熟悉酒店管理、服務(wù)流程和質(zhì)量標(biāo)準(zhǔn)。 4.具有組織協(xié)調(diào)能力、應(yīng)變能力、適應(yīng)能力、經(jīng)營(yíng)能力以及文字表達(dá)能力。 5.能接受全國(guó)以及海外外派。 請(qǐng)注意：你的簡(jiǎn)歷信息將會(huì)被我們轉(zhuǎn)發(fā)到我們的第三方招聘系統(tǒng)進(jìn)行流程使用。我們會(huì)采用合理的安全措施來(lái)保護(hù)您的個(gè)人數(shù)據(jù)安全，如您繼續(xù)申請(qǐng)?jiān)撀毼?，即表示您已知曉并認(rèn)可我們的操作。

工作職責(zé)： 1、負(fù)責(zé)希爾頓歡朋酒店的前期籌備及后期運(yùn)營(yíng)管理工作； 2、指導(dǎo)銷售，參與制定酒店銷售預(yù)算，擬定酒店?duì)I銷計(jì)劃； 3、對(duì)于酒店的發(fā)展和營(yíng)業(yè)額的提高提出可行性操作的建議，以最大的可能提高酒店贏利； 4、具有良好溝通，協(xié)調(diào)能力及服務(wù)意識(shí)； 5、熟悉中端及以上酒店運(yùn)營(yíng)管理，具有戰(zhàn)略制定與實(shí)施能力，以及敏銳的市場(chǎng)感知及客戶開(kāi)發(fā)能力； 6、建立符合歡朋的團(tuán)隊(duì)，有效的傳播歡朋精神。 任職資格： 1、32-42歲，男女不限； 2、3年中端及以上酒店總經(jīng)理管理經(jīng)驗(yàn)或3年以上高星級(jí)總監(jiān)管理經(jīng)驗(yàn)； 3、既往酒店RevPAR≥300，攜程點(diǎn)評(píng)≥4.8優(yōu)先； 4、工作穩(wěn)定，業(yè)績(jī)優(yōu)良，有過(guò)國(guó)際品牌酒店經(jīng)驗(yàn)者優(yōu)先； 5、可接受全國(guó)派遣。 我們提供的福利與機(jī)會(huì)： 1.?按標(biāo)準(zhǔn)薪資繳納五險(xiǎn)一金，集團(tuán)提供個(gè)人標(biāo)準(zhǔn)商業(yè)醫(yī)療保險(xiǎn)； 2.?希爾頓歡朋（中國(guó)）總經(jīng)理培訓(xùn)賦能； 3.?歡朋快樂(lè)大學(xué)的高效能、全方位培育； 4.?“一梯兩線”的多維度晉升成長(zhǎng)機(jī)制； 5.?入職滿一年享品牌標(biāo)準(zhǔn)帶薪年假、法定節(jié)假日； 6.?豐富的“歡朋快樂(lè)日”文化體驗(yàn)活動(dòng)； 7.?為總經(jīng)理提供專業(yè)高效、協(xié)同支持的后端團(tuán)隊(duì)； 8.?快樂(lè)的工作氛圍，美好的歡朋體驗(yàn)。

【崗位職責(zé)】 1、有同樣工作崗位經(jīng)驗(yàn)者優(yōu)先。 2、該崗位隸屬于門店，需要能獨(dú)立處理門店所有人事事務(wù)，在門店獨(dú)立工作1年以上優(yōu)先。 3、協(xié)助門店總經(jīng)理、部門經(jīng)理的員工日常招聘工作，建立用工渠道及人才儲(chǔ)備庫(kù)。 4、負(fù)責(zé)辦理普通員工的入職、離職手續(xù), 及人事變動(dòng)的審核工作。 5、合理調(diào)配酒店的人力資源，并提出有效的建議和意見(jiàn)。 6、負(fù)責(zé)各部門人員編制的審核工作。 7、負(fù)責(zé)員工人事檔案的管理, 及對(duì)外公文之草擬和處理。 8、監(jiān)督酒店人事管理相關(guān)制度、員工保險(xiǎn) 及福利方面的政策。 7、負(fù)責(zé)各種人事政策的具體實(shí)施及檢查工作。 【崗位要求】 1、大專以上學(xué)歷，有相同崗位工作經(jīng)驗(yàn)3年以上。 2、熟悉員工的有關(guān)法規(guī)和條例；掌握教育學(xué)、心理學(xué)以及酒店管理理論。 3、熟悉員工的規(guī)律、特點(diǎn)和崗位培訓(xùn)工作程序。 4、了解酒店員工的服務(wù)工作規(guī)范和質(zhì)量標(biāo)準(zhǔn)的要求。 5、具有良好的溝通能力和協(xié)調(diào)能力。 6、 具有較強(qiáng)的文字綜合能力和口頭表達(dá)能力。

崗位職責(zé) 1、負(fù)責(zé)協(xié)助運(yùn)營(yíng)部門員工日常招聘工作。 2、負(fù)責(zé)辦理普通員工的入職、離職手續(xù), 及人事變動(dòng)的審核工作。 3、合理調(diào)配酒店人力資源，并提出有效的建議和意見(jiàn)。 4、負(fù)責(zé)各部門人員編制的審核工作。 5、協(xié)助總部人力資源正常的執(zhí)行。 崗位要求 1、大專以上學(xué)歷，有相同崗位工作經(jīng)驗(yàn)1年以上。 2、熟悉員工的有關(guān)法規(guī)和條例；掌握教育學(xué)、心理學(xué)以及酒店管理理論。 3、熟悉員工的規(guī)律、特點(diǎn)和崗位培訓(xùn)工作程序。 4、了解酒店員工的服務(wù)工作規(guī)范和質(zhì)量標(biāo)準(zhǔn)的要求。 5、能與有關(guān)部門進(jìn)行溝通和協(xié)調(diào)；有較強(qiáng)的文字綜合能力和口頭表達(dá)能力。

1.負(fù)責(zé)酒店項(xiàng)目調(diào)研分析，選址與評(píng)估，合作談判，配合項(xiàng)目籌建期的各項(xiàng)協(xié)調(diào)工作； 2.3年以上酒店開(kāi)發(fā)經(jīng)驗(yàn)，有較為亮眼的簽約履歷； 3.熟悉酒店開(kāi)發(fā)流程，具備優(yōu)秀的工作協(xié)調(diào)能力； 4.熟悉酒店管理合同的條款內(nèi)容，具有較為優(yōu)秀的溝通與談判能力。 5.對(duì)酒店設(shè)計(jì)、工程營(yíng)建、日常運(yùn)營(yíng)也有一定的了解。 工作地點(diǎn)：華南、西南、西北、華東、華北、華中

崗位職責(zé) 1、 有藏區(qū)同樣崗位的工作經(jīng)驗(yàn)。 2、全面負(fù)責(zé)酒店的經(jīng)營(yíng)管理。 3、 建立、健全酒店的組織管理系統(tǒng)，使之合理化、精簡(jiǎn)化、高效化。 4、 負(fù)責(zé)實(shí)現(xiàn)酒店的營(yíng)業(yè)收入指標(biāo)和利潤(rùn)指標(biāo)。 5、 負(fù)責(zé)制定酒店的經(jīng)營(yíng)預(yù)算和決算，提出更新改造和投資計(jì)劃。 6、 落實(shí)酒店年度財(cái)務(wù)預(yù)算，向各部門下達(dá)年度工作指標(biāo)。 7、 督促酒店維修保養(yǎng)工作和酒店安全管理工作。 8、 負(fù)責(zé)做好酒店與各界人士的公共關(guān)系,樹(shù)立酒店良好形象。 9、 做好酒店機(jī)構(gòu)設(shè)置、員工編制及重要人事變更。 10、 指導(dǎo)培訓(xùn)工作，培養(yǎng)人才，提高整個(gè)酒店的服務(wù)質(zhì)量和員工素質(zhì)。 崗位要求 1、 本科以上學(xué)歷，相關(guān)管理專業(yè)。 2、 從事星級(jí)酒店工作10年以上，具有8年以上相關(guān)高層管理工作經(jīng)驗(yàn)。 3、 熟悉酒店各部門服務(wù)及管理流程。 4、 善于管理和經(jīng)營(yíng)團(tuán)隊(duì)，事業(yè)心強(qiáng)。 5、 有較強(qiáng)的溝通、計(jì)劃、決策和綜合判斷能力。

崗位職責(zé) 1、 維護(hù)公司形象積，極提高服務(wù)意識(shí)； 2、 協(xié)助總經(jīng)理確立酒店的經(jīng)營(yíng)計(jì)劃（月、季、年）、發(fā)展規(guī)劃及經(jīng)營(yíng)方針，制定酒店的經(jīng)營(yíng)管理目標(biāo)，配合總經(jīng)理做好酒店的經(jīng)營(yíng)管理工作； 3、 按照酒店經(jīng)營(yíng)和服務(wù)的規(guī)范要求及質(zhì)量標(biāo)準(zhǔn)，協(xié)助總經(jīng)理制定完善酒店的各項(xiàng)規(guī)章制度，建立健全內(nèi)部組織系統(tǒng)，協(xié)調(diào)各部門關(guān)系，建立內(nèi)部合理而有效的運(yùn)行機(jī)制； 4、 協(xié)助總經(jīng)理做好酒店的市場(chǎng)拓展、人力資源開(kāi)發(fā)和計(jì)劃財(cái)務(wù)工作； 5、 協(xié)助總經(jīng)理做好酒店的安全管理，切實(shí)抓好酒店的安全生產(chǎn)、食品衛(wèi)生和治安、消防管理工作； 6、 協(xié)助總經(jīng)理做好酒店資產(chǎn)管理，控制酒店?duì)I銷成本，減少浪費(fèi)，提高經(jīng)濟(jì)效益； 7、 負(fù)責(zé)重要客人的接待工作，保持與社會(huì)各界的廣泛聯(lián)系，塑造企業(yè)良好的內(nèi)、外部形象； 8、 協(xié)助總經(jīng)理做好酒店的行政及后勤管理工作，重點(diǎn)抓好固定資產(chǎn)的維護(hù)保養(yǎng)、更新和能源管理工作； 9、 協(xié)助總經(jīng)理完成公司下達(dá)的各項(xiàng)指標(biāo)，負(fù)責(zé)檢查酒店以崗位責(zé)任制為起點(diǎn)的《政策與程序》等管理制度的落實(shí)執(zhí)行情況； 10、 協(xié)助總經(jīng)理建立酒店與客戶、供應(yīng)商、合作伙伴、上級(jí)主管、政府機(jī)構(gòu)、金融機(jī)構(gòu)、媒體等部門間順暢的渠道； 11、 建立酒店內(nèi)部良好的溝通渠道，協(xié)調(diào)各部門關(guān)系； 12、 營(yíng)造企業(yè)文化氛圍，塑造和強(qiáng)化酒店客觀價(jià)值； 13、 負(fù)責(zé)酒店員工隊(duì)伍建設(shè)，培養(yǎng)、選拔中高層管理人員和優(yōu)秀員工； 14、 協(xié)助總經(jīng)理處理酒店重大突發(fā)事件； 15、 協(xié)助總經(jīng)理監(jiān)督、控制經(jīng)營(yíng)計(jì)劃的實(shí)施過(guò)程； 16、 按時(shí)完成上級(jí)領(lǐng)導(dǎo)交辦的其它工作。

1. 具有大專學(xué)歷及三年以上酒店銷售相關(guān)工作經(jīng)歷 2. 尊重客人需求，認(rèn)真對(duì)待客人的提問(wèn)或投訴，熱衷于滿足客人期望，時(shí)刻提供專業(yè)和高水平的服務(wù)質(zhì)量 3. 善于尋求新方法改進(jìn)工作績(jī)效 4. 有較強(qiáng)的溝通能力及語(yǔ)言組織能力，清楚流利地闡述觀點(diǎn) 5. 善于解決問(wèn)題，調(diào)節(jié)沖突，有效分析所有相關(guān)信息，以得出正確結(jié)論 6. 具備良好的相關(guān)財(cái)務(wù)知識(shí)，關(guān)注財(cái)務(wù)狀況，積極采取措施有效節(jié)約成本 7. 愿意接受不定班次工作 8. 具有豐富的客戶資源  

Role Purpose As General Manager?you will manage the day to day leadership and direction of the hotel, maximising on sales and revenue and driving financial returns. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and?brand within the local area.? ? Your Day to Day People? Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy. Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance. Oversee HR related actions in accordance with company rules and policies. Guest Experience Demonstrate brand citizenship by maintaining compliance with all required brand and service standards. Drive improvement in guest?satisfaction goals.? Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations. Speak to guests – ask for their feedback and build relationships. Financial Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets. Analyse financials to drive revenues, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximise market share.? Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position.? Responsible Business Ensure a safe and secure environment for guests, colleagues and hotel assets.? Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organisations, activities and businesses. Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint. Perform other duties as assigned. May also serve as manager on duty. ? What We Need from You Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration. Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience. Experience required may vary based on size and complexity of operation. Must speak fluent English and preferably to able to converse in local language.

職位簡(jiǎn)介 作為總經(jīng)理，您將負(fù)責(zé)酒店的日常管理，把控運(yùn)營(yíng)和方向，最大限度提高銷售額和收入，提升財(cái)務(wù)回報(bào)，增強(qiáng)賓客體驗(yàn)，確保營(yíng)運(yùn)安全。您將引領(lǐng)團(tuán)隊(duì)成員發(fā)展，推行品牌標(biāo)準(zhǔn)，打造酒店及品牌在當(dāng)?shù)氐闹?，并有效管理業(yè)主關(guān)系和合作伙伴關(guān)系。 您的日常工作 員工團(tuán)隊(duì) 制定與酒店服務(wù)理念相一致的計(jì)劃和措施，增強(qiáng)團(tuán)隊(duì)融入度 制定、實(shí)施和監(jiān)督團(tuán)隊(duì)成員繼任計(jì)劃，培養(yǎng)后備力量 為團(tuán)隊(duì)成員制定績(jī)效和發(fā)展目標(biāo)，并提供指導(dǎo)、輔導(dǎo)和定期反饋，以提高績(jī)效表現(xiàn) 根據(jù)公司規(guī)則和政策監(jiān)督與人力資源相關(guān)的行動(dòng) 有效管理業(yè)主關(guān)系和合作伙伴關(guān)系，包括所有關(guān)鍵利益相關(guān)者 賓客體驗(yàn) 遵守品牌標(biāo)準(zhǔn)和服務(wù)標(biāo)準(zhǔn)，履行品牌大使職責(zé) 推動(dòng)客人滿意度目標(biāo)的實(shí)現(xiàn) 與同事和酒店團(tuán)隊(duì)成員合作，建立并實(shí)施滿足或超越賓客期望的服務(wù)和計(jì)劃 積極與客人溝通——詢問(wèn)客人反饋意見(jiàn)并跟進(jìn)，建立良好客戶關(guān)系 財(cái)務(wù)回報(bào) 制定酒店年度資金計(jì)劃、現(xiàn)金流計(jì)劃以及市場(chǎng)營(yíng)銷方案。 分析財(cái)務(wù)狀況，提高酒店收入、未來(lái)盈利能力，實(shí)現(xiàn)投資回報(bào)率最大化 利用分銷渠道和技術(shù)平臺(tái)促進(jìn)收入，盡可能擴(kuò)大市場(chǎng)份額 負(fù)責(zé)酒店資金計(jì)劃和資產(chǎn)管理工作，與業(yè)主協(xié)作，保持或提高酒店的市場(chǎng)領(lǐng)先地位 企業(yè)責(zé)任 為客人及團(tuán)隊(duì)成員提供安心可靠的環(huán)境，保障酒店資產(chǎn)安全 作為公共關(guān)系代表，提高酒店和品牌在本地市場(chǎng)的認(rèn)知度 推動(dòng)團(tuán)隊(duì)成員積極參與社區(qū)組織、活動(dòng)和商業(yè)業(yè)務(wù) 制定并實(shí)施環(huán)保行動(dòng)計(jì)劃，采取措施減少酒店的碳足跡 我們對(duì)您的要求???????????? 酒店管理、工商管理專業(yè)學(xué)士學(xué)位/ 高等教育資格或同等學(xué)歷 5~10年酒店管理經(jīng)驗(yàn)，或教育背景加工作經(jīng)驗(yàn)達(dá)到同等水平 所需經(jīng)驗(yàn)可能因酒店規(guī)模和業(yè)務(wù)復(fù)雜程度而異 能說(shuō)流利的中文，能使用英文作為工作語(yǔ)言

智選假日酒店總經(jīng)理優(yōu)才計(jì)劃項(xiàng)目介紹： 我們幫助未來(lái)智選假日總經(jīng)理人才從優(yōu)秀領(lǐng)導(dǎo)者身上學(xué)習(xí)工作方式和品牌文化，配合完善的導(dǎo)師計(jì)劃和系統(tǒng)的發(fā)展規(guī)劃，在3.5個(gè)月項(xiàng)目期中快速成長(zhǎng)。精心選擇的帶教總經(jīng)理（導(dǎo)師）將參與制定方案，為最大化發(fā)掘領(lǐng)導(dǎo)潛力，提供鍛煉機(jī)會(huì)和挑戰(zhàn)。在培訓(xùn)、自我能力提高及評(píng)估之后將有機(jī)會(huì)成為智選假日總經(jīng)理。 職位資格及技能要求： - 具備國(guó)際酒店品牌部門總監(jiān)級(jí)別經(jīng)驗(yàn)、或國(guó)內(nèi)酒店品牌總經(jīng)理經(jīng)驗(yàn) - 熟悉中端及以上酒店運(yùn)營(yíng)管理模式，在以往酒店業(yè)績(jī)做出過(guò)卓越貢獻(xiàn).。 - 良好的運(yùn)營(yíng)管理，財(cái)務(wù)，銷售、營(yíng)銷與收益優(yōu)化優(yōu)秀的溝通協(xié)調(diào)和服務(wù)意識(shí)及較強(qiáng)的執(zhí)行力。

【崗位職責(zé)】 1、學(xué)習(xí)掌握酒店有關(guān)人事、檔案的各項(xiàng)政策，負(fù)責(zé)酒店所有員工的入職、離職、人事變動(dòng)、解聘等情況記錄整理歸類存檔，并妥善保管隨時(shí)待查。 2、負(fù)責(zé)酒店人員入職、離職手續(xù)，及人事變動(dòng)的審核工作。 3、酒店各部門員工的考勤管理工作，對(duì)員工的工資調(diào)整和審核，填報(bào)工資報(bào)表，并報(bào)上級(jí)審批； 5、協(xié)助對(duì)員工獎(jiǎng)懲的審核； 6、負(fù)責(zé)員工社保工作和辦理員工團(tuán)體保險(xiǎn)及勞動(dòng)保險(xiǎn)加退保及變更手續(xù)等具體工作的經(jīng)辦； 7、負(fù)責(zé)酒店質(zhì)檢工作，協(xié)助制定培訓(xùn)計(jì)劃，組織新員工入職培訓(xùn)及品牌文化宣講。 9、支持員工關(guān)系管理，協(xié)助策劃組織員工活動(dòng)提升團(tuán)隊(duì)凝聚力。 10、確保人力資源操作符合勞動(dòng)法規(guī)及集團(tuán)政策。 【崗位要求】 1、本科及以上學(xué)歷，有相同崗位工作經(jīng)驗(yàn)1年以上； 2、能熟練操作計(jì)算機(jī)； 3、熟悉勞動(dòng)法、稅法、勞動(dòng)保護(hù)和社會(huì)保險(xiǎn)、勞動(dòng)工資、福利等政策、法規(guī)； 4、溝通協(xié)調(diào)能力強(qiáng)，原則性強(qiáng)，具備良好的團(tuán)隊(duì)素質(zhì)。

【崗位職責(zé)】 1、要熟知菜單、食品配方及其它方面的知識(shí)，以向客人推薦各種食品及飲料。 2、清潔并擦亮所有器皿。 3、保持工作場(chǎng)地及餐具室內(nèi)物品的齊全、干凈、整潔。 4、添加所需的布品及操作設(shè)備。 5、從倉(cāng)庫(kù)內(nèi)領(lǐng)取物品。 6、根據(jù)標(biāo)準(zhǔn)的手冊(cè)來(lái)完成服務(wù)工作。 7、根據(jù)餐廳的規(guī)定來(lái)擺放餐桌。 8、結(jié)束服務(wù)后，要清理所有的飯菜，并清潔桌面。 【崗位要求】 1、高中及以上學(xué)歷或同等學(xué)歷。 2、對(duì)工作認(rèn)真踏實(shí)，工作態(tài)度端正，能吃苦耐勞。 3、掌握必需的食品、酒水知識(shí)，有一定的西餐服務(wù)技能。 4、身體健康，儀表端正。

To assist the RestaurantManager in the day to day operations of the restaurant in such a manner as tomaximize revenues and minimize costs with particular attention to completeguest satisfaction, associate welfare, and profit margins. 協(xié)助經(jīng)理負(fù)責(zé)餐廳每天的運(yùn)營(yíng)，努力降低成本、提高收入、特別是要使顧客滿意、員工滿意。 1.??????????? Assist in the preparation of the yearly department budget by using history & forecasting techniques to develop an aggressive budget that reflects the achievable capabilities. 通過(guò)回顧歷史記錄和預(yù)測(cè)的方法協(xié)助準(zhǔn)備部門年度預(yù)算，有助于發(fā)展部門收入的預(yù)算目標(biāo)。?????????? 2.??????????? Assist in accurately forecasting business demands to ensure efficient staffing & food production. 協(xié)助精確預(yù)測(cè)商業(yè)需求確保員工安排及食品制作。 3.??????????? Ensure the awareness & enforcement of all Marriott \ Renaissance S.O.P.’s & Property L.S.O.P.’s. 確保了解并執(zhí)行萬(wàn)豪的SOP和酒店的LSOP原則。 4.??????????? Enforce operational Standards that are periodically reviewed & updated. 確保運(yùn)營(yíng)標(biāo)準(zhǔn)的周期性回顧與更新。 5.??????????? Be responsible for maintaining outlet safety and sanitation standards at all times. 始終確保部門的安全和衛(wèi)生標(biāo)準(zhǔn)。 6.??????????? Enforce Marriott’s 43-point sanitation checklist by having all outlets inspected on a monthly basis. 執(zhí)行萬(wàn)豪的43條衛(wèi)生標(biāo)準(zhǔn)，每月對(duì)部門進(jìn)行檢查。 7.??????????? Be responsible for asset management of all outlet property and facilities. 負(fù)責(zé)本部門的所有固定資產(chǎn)和流動(dòng)資產(chǎn)。 8.??????????? Conduct a preventative maintenance inspection on a weekly basis. 做好每月預(yù)防性的維修檢查。 9.??????????? Enforce Marriott’s Principles of Hospitality at all times. 始終貫徹萬(wàn)豪熱情好客的原則。 10.???????? Above all, to lead by example through a “hands on” approach to motivate our associates to excel. 要成為員工的榜樣、深入到員工之中去引導(dǎo)員工取得成功。

Planning, organizing, coordinating, staffing, and known well all culinary operations. The chef de partie must develop long-range plans while resolving daily challenges across the entire spectrum of the department. The chef de partie must thoroughly understand the basic management principles for each component of the culinary operations. 計(jì)劃、組織、配合、安排員工, 熟悉所有廚房營(yíng)運(yùn). 西廚主管在每天處理日常工作時(shí), 同樣要有對(duì)所有分部門的長(zhǎng)遠(yuǎn)發(fā)展計(jì)劃. 西廚主管必須對(duì)各分部門的食品和酒水營(yíng)運(yùn)方面的基本原則有全面的了解. MAJOR RESPONSIBILIES 責(zé)任概要 : 1. Directly responsible for all daily social culinary areas, ensuring a smooth running, profitable operation within the framework of the Hotel. 直接對(duì)整個(gè)食光廚房所有區(qū)域負(fù)責(zé), 保證一切正常, 并有利酒店?duì)I運(yùn) 2. Maintain the hotel’s culinary concepts and standards for food preparation & presentation. 維持酒店對(duì)廚房的食品準(zhǔn)備和擺盤標(biāo)準(zhǔn) 3. Maintain food cost by ensuring that proper preparation, inventory, requisition, food parts and control systems are in place in all food operations areas. 在保證正確的出品,庫(kù)存和需求的前提下控制好食品成本 4. Enforce the Marriott food preparation and presentation guidelines to ensure consistent quality culinary offerings to our guests. 堅(jiān)持萬(wàn)豪集團(tuán)的領(lǐng)導(dǎo)方針和營(yíng)運(yùn)標(biāo)準(zhǔn), 保證出品質(zhì)量 5. Maintain food safety & protection. All food in working areas should be in compliance with food handling techniques, to include dating, proper storage, rotation, etc. Maintain basic food safety & sanitation in accordance with the company policies. Maintain Marriott Brand Standard (control form A1, A2, A3 are filled up on a daily basis. 保證食品衛(wèi)生并且安全, 在工作區(qū)域內(nèi)所有食品使用和儲(chǔ)藏都必須嚴(yán)格按照食品要求, 包括日期, 儲(chǔ)藏. 每天基本食品安全衛(wèi)生必須根據(jù)集團(tuán)政策, 遵守萬(wàn)豪的品牌標(biāo)準(zhǔn)(每天必須填寫A1, A2, A3表格) 6. Enforce Marriott’s 49 point Sanitation checklist by having all culinary areas inspected on a monthly basis. 每月對(duì)廚房區(qū)域進(jìn)行執(zhí)行萬(wàn)豪49點(diǎn)衛(wèi)生檢查 7. Achieve departmental budget goals by maintaining efficient cost expenditure. 有效的控制開(kāi)支以達(dá)到部門預(yù)算目標(biāo) 8. To accurately forecast business demands on a weekly basis to ensure efficient staffing & food production. 以每周為一階段真實(shí)的預(yù)測(cè)營(yíng)運(yùn)需求來(lái)保證有足夠的員工和食品 9. To supervise the completion of the wage progress report on a weekly basis and critique discrepancies. 監(jiān)督每周考勤報(bào)告，并對(duì)差異進(jìn)行處理。 10. Assist the chef de cuisine in food promotion, menus, pricing. 協(xié)助西廚廚師長(zhǎng)進(jìn)行食品推廣, 菜單推廣及定價(jià) 11. Together with chef de cuisine to create new dish and recipes, including picture taking which should be displayed in the respective kitchen. 與西廚廚師長(zhǎng)共同創(chuàng)造新菜和研究新配方, 包括對(duì)成品菜拍照并陳列到各個(gè)廚房 12. Prepares market list, indicating type of food items quality and quantity. 填寫采購(gòu)單，注明食物的名稱質(zhì)量和數(shù)量。 13. Controls costs by: 控制成本： ? Minimising spoilage. 盡量減少腐敗。 ? Maintaining adequate inventory of food. 維持足夠的庫(kù)存食物。 ? Utilising food surpluses. 利用剩余原料。 ? Controlling portion. 控制份量。 14. Complete tasks delegated from the chef de cuisine 完成西廚廚師長(zhǎng)安排的任務(wù) 15. To notify the chef de cuisine of any unusual occurrences in the food production area 通知西廚廚師長(zhǎng)在食品加工時(shí)出現(xiàn)的異常 16. Brief chef de cuisine on kitchen operations during his absence. Making use of daily diary 西廚廚師長(zhǎng)不在時(shí)向行政總廚報(bào)告營(yíng)運(yùn)情況，記錄廚房日志。 SPECIFIC DUTIES 工作任務(wù) : 1. Responsible to maintain the overall welfare of our associates by providing them with the training and resources to take care of our guests. 安排適當(dāng)?shù)呐嘤?xùn)和并提供客人所需要的原料 2. Ensure the awareness & enforcement of all Marriott S.O.P.’s & Property L.S.O.P.’s. 保證執(zhí)行所有萬(wàn)豪集團(tuán)的SOP和當(dāng)?shù)氐腖SOP 3. To enforce operational Standards that are reviewed periodically and then updated and improved. 堅(jiān)持定期回顧營(yíng)運(yùn)標(biāo)準(zhǔn)并更新和改進(jìn) 4. To ensure the efficient scheduling of management and associates. 保證有效安排并管理人員 5. To be responsible for the accurate supervision of the associate time control and payroll systems by working with accounting and HRD. 負(fù)責(zé)準(zhǔn)確監(jiān)督員工工作時(shí)間并同財(cái)務(wù)部和人事部完善工資體系 6. To develop and implement manager, supervisor & associate training plans on a quarterly basis in conjunction with HRD. 與人力資源總監(jiān)合作每季度制定并執(zhí)行經(jīng)理, 主管和員工的培訓(xùn)計(jì)劃 7. To implement a departmental daily “15 Minute” training program and conduct it. 安排并執(zhí)行部門每日15分鐘培訓(xùn)計(jì)劃 8. To assist in the execution of culinary management & associate reviews, ensuring appraisals in a professional and timely manner. 協(xié)助廚房和員工的管理, 回顧并進(jìn)行專業(yè)的評(píng)估 9. To supervise all aspects of associate management including hiring and discipline in conjunction with the chef de cuisine. 同西廚廚師長(zhǎng)聯(lián)合共同管理員工的所有方面, 包括聘用, 懲罰 10. To train subordinate cook and training in effective “coaching and counseling” and the correct process of progressive discipline method. 有效培訓(xùn)下屬?gòu)N師和實(shí)習(xí)生 11. To practice “open door” policy to all Associates. 對(duì)所有員工采取公開(kāi)政策 12. Periodically plan outside Associates activity to promote teamwork. 階段性帶領(lǐng)員工進(jìn)行戶外活動(dòng), 增強(qiáng)團(tuán)隊(duì)合作精神 13. To be responsible for maintaining outlet safety at all times. 隨時(shí)保持各部門安全 14. To be responsible for asset management of all outlet property and facilities. 管理所有分部門的財(cái)產(chǎn), 設(shè)備 15. Conduct a preventative maintenance inspection on a weekly basis. 每周進(jìn)行預(yù)防性的設(shè)備檢查 16. Promote positive inter-departmental relations through candid communication and cooperation. 通過(guò)公平公正的溝通與合作, 建立與酒店其他部門的良好合作關(guān)系 17. To respond to guest inquiries or concerns within 24 hours in what is deemed the appropriate manner and communicate this issue immediately to Executive Chef. 正確回應(yīng)客人的需要應(yīng)該在24小時(shí)內(nèi)回復(fù)并立即報(bào)告給行政總廚 18. Ensure all Managers and Associates follow all job safety regulations and all hazards are reported to Loss Prevention and Engineering with appropriate documents. 保證所有經(jīng)理和員工遵循安全工作條例并通過(guò)書面形式報(bào)告所有安全隱患 Profile of Competency 工作能力: Minimum 4-5 years kitchen experience and at least 1years international brand hotel ADD chef de partie experience. 至少4-5年工作經(jīng)驗(yàn)及1年國(guó)際品牌全日制廚房主管經(jīng)驗(yàn) Strong organization skills excellent western hot or cold food skills; 強(qiáng)大的組織技巧及完美的西廚熱菜或者冷菜制作技巧 possesses the ability to perform all functions in the daily social kitchen operation 在西廚房的運(yùn)營(yíng)中履行職責(zé) Food and Beverage culinary management experience with demonstrated leadership 餐飲管理經(jīng)驗(yàn) Extensive knowledge of food handling and sanitation standards 全面的食品加工及衛(wèi)生標(biāo)準(zhǔn)知識(shí)

值班工程師： Supervise and check all equipment is in good order. Chief Engineer from Urge engineering associates to complete their jobs, and handle accidents if necessary. 監(jiān)察及巡檢所有設(shè)備在正常狀態(tài)，在總工程師下班或休假時(shí)，督促屬下工作，處理突發(fā)事故。 MAJOR RESPONSIBILIES 責(zé)任概要 : Supervise the daily operation, repair, and maintenance of all engineering systems. Check the attendance and duty records, and other engineering related jobs. 負(fù)責(zé)監(jiān)督酒店內(nèi)各項(xiàng)工程系統(tǒng)每日的操作、維修及保養(yǎng)，監(jiān)督值勤人員及記錄與工程有關(guān)之特別事項(xiàng)。 Profile of Competency 工作能力: － Be familiar with the functions and programs of engineering system. 熟知有關(guān)工程系統(tǒng)的功能及熟知程序 － Knowledge and methods on machinery repair and maintenance. 維修及保養(yǎng)有關(guān)機(jī)器的知識(shí)及方法 － Save records and refer data, and detect troubles accordingly. 能保存記錄及參考數(shù)據(jù)，并依據(jù)探察故障 － Be familiar with fixed operation standards. 熟知既定之操作標(biāo)準(zhǔn) － Be familiar with relevant safety measures and principals. 熟知有關(guān)安全措施及守則 － Requirement of basic computer skills include Microsoft Offices and AutoCAD 基本的計(jì)算機(jī)技能的要求包括微軟辦公室和AutoCAD繪圖軟件 Job License 資格 / 等級(jí)證: － 5 years’ working experiences in hotel engineering department, and 2 years as team leaders. 有五年酒店工程部工作經(jīng)驗(yàn)，其中二年任主管 － 1 year’s experience in the same position. 一年任相同職位經(jīng)驗(yàn) － Technical certificate of medium level or above. 有專業(yè)培訓(xùn)證書（分各專業(yè)）以上中級(jí)資質(zhì)的上崗證 － Engineering related certificates: HV electrical certificates, LV electrical operation certificate, Air conditioning operation certificate, Boiler operation certificate, Water treatment certificate, Welding certificate, Maintenance fitter certificate, Elevator administrator certificate. Are required to hold more than three certificate. 工程學(xué)專業(yè)證書: (高壓電工證，低壓電工操作證，空調(diào)操作證, 鍋爐操作證書,水處理證書,焊接證書, 維修鉗工證書, 電梯管理員合證);須持有三項(xiàng)以上證書. 工程主管： Handle the professional system and assist the maintenance to the hotel each system. Solve the breakdown timely. Ensure the proper operation of the each system and the relevant equipment. 主要負(fù)責(zé)本專業(yè)系統(tǒng)及協(xié)助酒店各系統(tǒng)的維修保養(yǎng)，及時(shí)處理設(shè)備故障。確保每個(gè)系統(tǒng)正常運(yùn)行，以及相應(yīng)設(shè)備正常工作。 MAJOR RESPONSIBILIES 責(zé)任概要 : Assist Building Services? Engineer to finish daily job assignments to ensure the reliable operation of All of the hotel system, including the safety operation of all electromechanical equipment. 協(xié)助樓宇設(shè)備工程師完成每天工作分派，確保酒店所有系統(tǒng)可靠運(yùn)作，以及所有機(jī)電設(shè)備安全運(yùn)行。 Ensure the proper operation of the system equipment, practice timely preventive maintenance and repair. Manage the purchase of standby and improve engineer’s working efficiency. Be able to carry out the routinely maintenance and prevention to the ordinary equipment. Be able to organize and lead the engineers to accomplish the check to complicated equipment and system. 負(fù)責(zé)系統(tǒng)運(yùn)行正常；做到及時(shí)預(yù)防和正確維修。管理好備品備件的補(bǔ)倉(cāng)和員工的工作效率?？瑟?dú)立完成一般設(shè)備例行保養(yǎng)及維修，并能組織并帶領(lǐng)技術(shù)員協(xié)助完成較為復(fù)雜設(shè)備或系統(tǒng)的檢修。 Assist the maintenance and Prevention work to the hotel each system, familiar with the function, position, and safety devices of the relevant equipment. Be able to offer solutions and suggestions to the problems. 協(xié)助參與每個(gè)系統(tǒng)的維修保養(yǎng)，并能熟悉其中相關(guān)設(shè)備的作用、位置、以及安全裝置等。能提出問(wèn)題的解決方法和改進(jìn)建議。 Certificate expected: Intermediate certificate Vocational skills certificate 中級(jí)以上職業(yè)技能證書

Under the supervision of DOSM, assist the Sales Team in Corporate, Group and transient opportunities.? Responsible for achieving / exceeding Room Revenue budget in their designate markets 在市場(chǎng)銷售總監(jiān)的指導(dǎo)下,協(xié)助團(tuán)隊(duì)負(fù)責(zé)商務(wù)公司、團(tuán)隊(duì)和散客的銷售,完成并超越團(tuán)隊(duì)銷售預(yù)算 1. Build relationship with accounts based on “win-win” negotiation, problem solving and mutual trust and to maximize potential business. 與客戶之間構(gòu)建基于“雙贏”的談判目標(biāo)互相解決問(wèn)題、相互信任和挖掘潛在生意。 2.?Fulfils targets set for, telemarketing, site inspection, tele sales calls to in-house guests, ENT as set by DOSM 實(shí)現(xiàn)銷售總監(jiān)安排的銷售目標(biāo)拜訪，帶客參觀以及宴請(qǐng)。 3.?Services existing business through management of account bases 通過(guò)客戶管理，向現(xiàn)有的客戶提供服務(wù)。 4. Develop new accounts for assigned regions as set by DOSM 開(kāi)發(fā)及拓展銷售總監(jiān)制定分配區(qū)域內(nèi)的新客戶 5.?Clearly communicate customer and sales commitments to operational departments on a timely accurate and well documented basis 及時(shí)、準(zhǔn)確、完整地與運(yùn)營(yíng)部門溝通客戶需求，實(shí)現(xiàn)銷售承諾 6.?Achieve / exceed the room revenue goal as set by DOSM 達(dá)到或超過(guò)銷售總監(jiān)設(shè)定的房間收益目標(biāo) 7.?Handles all incoming enquires within the assigned area of responsibility and responds to customer needs effectively and in a timely manner 處理所有來(lái)電的需求在制定分配區(qū)域內(nèi)并及時(shí)解決客戶需求 8.?Ensures that all correspondences are replied within 24 hours 確保24小時(shí)內(nèi)回復(fù)所有的通信信息 9. Conducts site inspection effectively 有效的進(jìn)行現(xiàn)場(chǎng)考察 10. Maintains a clean database in CI/TY and S&C systems 在CI/TY和S&C系統(tǒng)保持一個(gè)清晰的數(shù)據(jù)庫(kù) 11.?Plans and prepare appointments and reports for sales trips 制定銷售計(jì)劃，做好任務(wù)準(zhǔn)備，并及時(shí)做好報(bào)告 12.Attends weekly group meeting, monthly sales and marketing meetings and other meetings when required 參加每周的小組會(huì)議、月度銷售會(huì)議以及其他有需要的會(huì)議 13. Co-ordinates special projects as and when assigned 協(xié)調(diào)特殊項(xiàng)目 14.Co-ordinates production reports to be given to respective clients 完成報(bào)告并給到各自的部門 15. Participate in brick walling activities organized by the respective DOSM or the hotel for clients 參加由市場(chǎng)銷售總監(jiān)組織或者酒店為客人組織的砌磚活動(dòng) 16. Assist with qualifying new account 協(xié)助發(fā)展有潛力的新客戶

SCOPE 工 作 范 圍 Completion of the class of supervision, management, work tasks, ensure the safety of the hotel of the shift. 完成本班的監(jiān)督、管理、工作任務(wù),確保本班次酒店安全 PRIMARY RESPONSIBILITIES 工 作 職 責(zé) 1. Completion of the class of supervision, management, work tasks, ensure the safety of the hotel of the shift. 完成本班的監(jiān)督、管理、工作任務(wù),確保本班次酒店安全 2. Chair the meeting of before-working and daily work summary to ensure that the latest information and current working situation can be introduced into all guard. 主持召開(kāi)班前會(huì)及每日工作總結(jié)會(huì)，確保向所有保安員介紹最新的相關(guān)信息及當(dāng)天工作情況。 3. Arrange human resources of department effectively, to meet the daily operating safety need of plan and prediction. 有效地安排部門人力資源，以滿足計(jì)劃中和可以預(yù)見(jiàn)的日常運(yùn)營(yíng)安全需求。 4. Coordinate with arranging meal and rest time of guard on the premise of operating standard. 在不影響運(yùn)營(yíng)標(biāo)準(zhǔn)的前提下協(xié)調(diào)安排保安員用餐及休息時(shí)間 5. Do-it-yourself, assist first-line security guard directly during the high-peak of hotel, improve the whole service standard. 親力親為，在酒店高峰時(shí)間段直接協(xié)助一線保安員，提高整體服務(wù)水準(zhǔn)。 6. Respond immediately to any security and safe problem (such as accidents) in the post. 在保安員崗位發(fā)生任何保安和安全問(wèn)題（如事故和意外事件）立即做出反應(yīng)。 7. The performance of staff should be provided guidance and assistance when necessary, arrange staff change the post according to operating need. 觀察員工的表現(xiàn)并在必要時(shí)給予指導(dǎo)和協(xié)助，根據(jù)運(yùn)營(yíng)需求安排員工換崗。 8. Manage all the key areas based on director’s instructions during the period of on-duty. 確保在值班期間根據(jù)部門經(jīng)理的指示對(duì)所有重點(diǎn)區(qū)域進(jìn)行管理。 9. Ensure that all the security guard and new staff are familiar with all emergency system (such as fire security alarm system) and equipment (fire extinguisher, etc.) 確保所有保安員和新進(jìn)員工熟悉所有應(yīng)急系統(tǒng)（如消安防報(bào)警系統(tǒng)）和設(shè)備（滅火器等） 10. supervise the daily using situation of all departments’ keys, check keys with DOS on a regular basis. 負(fù)責(zé)酒店鑰匙系統(tǒng)的日常管理，監(jiān)督各部門鑰匙的日常使用情況，定期配合防損經(jīng)理進(jìn)行鑰匙盤點(diǎn)。

MAJOR RESPONSIBILIES 責(zé)任概要: This position is designed to maximize revenues in all areas of the hotel and maintain high standards of service. Also to ensure effective communications with clients and efficient coordination with departments concerned. 主要職責(zé)是以高標(biāo)準(zhǔn)的服務(wù)，確保與客戶的有效溝通，及與各部門的有效協(xié)調(diào)。 ? SPECIFIC DUTIES 工作任務(wù): 1. Become familiar with any assigned sales file, review proposal, and discuss profile on group with the appropriate sales personnel. 熟知所有支配的合同、報(bào)價(jià)書等，并與相關(guān)銷售人員討論跟進(jìn)。? ? ? ?? 2. Contact the client / meeting planner by phone to introduce and follow up with a? letter. 主動(dòng)聯(lián)系客戶/會(huì)議策劃者，并作出相應(yīng)的報(bào)價(jià)跟進(jìn)。 3. Customize selling approach to the client’s / meeting planner’s needs to maximize sales. 根據(jù)客戶/會(huì)議組織者的需求，做出個(gè)性化的方案，以達(dá)到銷售目標(biāo)。? ? ? ? ? 4. Specialize Food and Beverage programs by tailoring to fit client’s needs. 以專業(yè)、個(gè)性化的宴會(huì)方案，滿足客戶的需求。 5. Always ready to anticipate client and guest needs well in advance. 時(shí)刻關(guān)注客人的需求。 6. Use only hotel approved vendors. 只使用酒店批準(zhǔn)的供應(yīng)商。 7. Acts as a liaison between client / meeting planner and all hotel operations? department. 充當(dāng)客戶/會(huì)議策劃者和所有酒店運(yùn)營(yíng)部門之間的聯(lián)絡(luò)者。 8. Always maintain a professional image both in appearance/attire and conduct? when dealing with the client/meeting planner and fellow hotel employees. 始終保持專業(yè)形象外觀/著裝和行為在處理客戶端/會(huì)議規(guī)劃者和其他酒店員工問(wèn)題時(shí)。 9. Demonstrate appropriate timeliness in preparing contract to client/meeting? planner within 48hours. 確保在48小時(shí)內(nèi)發(fā)送書面的報(bào)價(jià)書給客戶/會(huì)議策劃人。 10. Return all phone calls the same day 回復(fù)所有的電話。 11. Prepare all BEOs and Group Resumes no later than 07 days prior to the group’s arrival. 所有BEO和團(tuán)隊(duì)接待通知書必須在團(tuán)隊(duì)抵達(dá)前7天發(fā)送給酒店各運(yùn)營(yíng)部門。 12. Ensure all information is detailed, correct and all billing arrangements are? ?specified. 確保所有的信息是詳細(xì)的、正確的和所有費(fèi)用準(zhǔn)確性。 13. Adhere to mandatory attend the weekly Resume Meeting when a group is? ?in-house. 堅(jiān)持強(qiáng)制參加每周內(nèi)部溝通會(huì)議。 14. Follow up on all changes, deletions, additions, and special requests through? ? ?telephone and amendments. 通過(guò)電話跟進(jìn)和修改所有更改、刪除、添加和特殊請(qǐng)求。 15. Adhere to hotel policies and procedures. 遵守酒店的政策和程序。 16. Maintain costs and hotel labor. ?維護(hù)酒店勞動(dòng)力成本。 17. Keep the DOM and Event Management Leader informed of any complaint of problem. Resolve function space concerns well in advance of group arrival. 確保市場(chǎng)銷售總監(jiān)和會(huì)議統(tǒng)籌總監(jiān)了解團(tuán)隊(duì)任何的投訴問(wèn)題，并在團(tuán)隊(duì)抵達(dá)前解決有關(guān)會(huì)議場(chǎng)地問(wèn)題。 18. Meet or exceed monthly Catering Forecast. 完成或超過(guò)每月餐飲預(yù)算。 19. Make sure that all billing is correct and current prior to a group’s departure; no? adjustments to the Master account. 確保所有賬單是正確的。 20. Work within each group’s budget when required. 做好每個(gè)團(tuán)隊(duì)的收入預(yù)測(cè)。 21. Provide the highest standards of service without sacrificing quality 在質(zhì)量保證下提供高標(biāo)準(zhǔn)的服務(wù)。 22. Provide a defect free meeting experience for our clients/meeting planner, to be known as the best company with which to do business. 為我們的客戶/會(huì)議策劃者提供優(yōu)質(zhì)的會(huì)議體驗(yàn)，成為好的合作伙伴。 Profile of Competency 工作能力: ? Ability to communicate effectively in English with guests and hotel staff to their understanding. 用英語(yǔ)與客人和酒店員工有效溝通的能力。 ? Good health、Physically active、Good presentation、Neat, well groomed 身體健康，性格活躍，形象好氣質(zhì)佳。 ? Computer literate ? 熟練的電腦操作技能 ? Minimum of Two years’ experience in hotel sales field; with 5-star hotel experience preferred. 至少兩年的酒店銷售經(jīng)驗(yàn)，五星級(jí)酒店工作經(jīng)驗(yàn)的優(yōu)先考慮。

MAJOR RESPONSIBILIES 責(zé)任概要 : Majorly focuses in lobby, supports Front Desk, Sheraton Club, Concierge and AYS during daily operation,also assists the management team in the daily managerial tasks for the Front Office, ensuring a seamless experience for the guest in all areas. Recognizes and maintains relationship with guests, also need solve guest complaint or request in a professional way. 賓客關(guān)系經(jīng)理主要專注于大堂，同時(shí)為前臺(tái)、行政樓層、禮賓部和總機(jī)的日常運(yùn)營(yíng)提供工作支持，并通過(guò)協(xié)助管理層完成部門日常管理工作來(lái)確保客人在所有區(qū)域內(nèi)的體驗(yàn)。同時(shí)需要認(rèn)知和維護(hù)與客人之間的關(guān)系，并以專業(yè)的方式處理客人的投訴或要求。 SPECIFIC DUTIES 工作任務(wù) : ? Host the briefing every shift to share and emphasize the important matters, such as VIP, group or event, complaints, gv and OTA comments. 每個(gè)班次主持交接班會(huì)，分享并強(qiáng)調(diào)重要事項(xiàng)，如VIP,團(tuán)隊(duì)或酒店活動(dòng)，客人投訴，賓客滿意度分?jǐn)?shù)和評(píng)論等。 ? Set daily goals for upsell and enrolment to push team to complete it. 設(shè)置每天的upsell 和enrolment的指標(biāo)，督促部門每天完成。 ? Well know about Brand Standard Audit and make sure that all behaviour of service is based on BSA. 全面了解品牌標(biāo)準(zhǔn)審計(jì)，確保所有服務(wù)行為都符合品牌標(biāo)準(zhǔn)。 ? Conducts daily walk-through to ensure BSA standards are implemented, spot check and scored Front Office service minimum three times weekly, then submit the report to FOM. 進(jìn)行每日巡視以確保BSA在對(duì)客服務(wù)中被遵守和執(zhí)行，每周至少三次定點(diǎn)抽查并打分，然后提交報(bào)表給前廳部經(jīng)理。 ? Push team to take every opportunity to do engagement with guest to make guest stay more pleasant. 推動(dòng)前廳部團(tuán)隊(duì)抓住一切機(jī)會(huì)去和客人做互動(dòng)，使入住客人在酒店有一個(gè)愉快的時(shí)光。 ? Attends to referred and handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to next level supervisor for necessary action and assure follow up with guests. 主動(dòng)關(guān)注并禮貌高效的處理客人的要求及投訴，需要時(shí)要向上一級(jí)主管匯報(bào)，并且確保及時(shí)跟進(jìn)。 ? Ensure VIPs include members and OTAs reception procedures are being met to ensure the benefits in accordance are executed. 確保所有VIP 客人包括會(huì)員和OTA 客人的接待流程符合標(biāo)準(zhǔn)，并且所應(yīng)享有的待遇等全部照規(guī)定執(zhí)行。 ? Presence in the lobby area all the time, support Front Desk or Concierge operation initiatively, and ensure both colleagues and facilities/equipment are in good condition. 工作期間保持在大堂區(qū)域巡視，主動(dòng)協(xié)助前臺(tái)和禮賓部的日常運(yùn)營(yíng)，并確保所有同事和運(yùn)營(yíng)設(shè)備的工作狀態(tài)良好。 ? Ensure cleanliness, atmosphere and appearance of lobby and related areas. 確保大堂及相關(guān)區(qū)域的清潔、氛圍和外觀符合品牌標(biāo)準(zhǔn)。 ? Check reports that rate check, DND, room discrepancy, high balance to avoid any mistake happen and do necessary corrections. 檢查rate check, DND, room discrepancy, high balance 等報(bào)表以避免任何錯(cuò)誤的發(fā)生，之后根據(jù)報(bào)表做相應(yīng)的跟進(jìn)措施。 ? Keep close cooperation with AYS to do arrangement for Mobile Service guest and request from GXP. 和為您服務(wù)中心保持緊密聯(lián)系，為mobile service和在GXP 提出要求的客人做好安排。 ? Improve the score of Guest Satisfaction Survey, set up a monthly target and achieve it in any way. 提高賓客滿意度調(diào)查分?jǐn)?shù)，設(shè)立每月目標(biāo)，竭盡所能完成。 ? Monitor GV score and give replies to guests according to the feedback from guests. Do investigation if receive an alert which caused by guest’s un-satisfaction, then give training and record to team. 監(jiān)督GV 分?jǐn)?shù)并根據(jù)客人的反饋給客人回復(fù). 如收到任何引起客人不滿的警報(bào)，需做事件調(diào)查，以此給部門做培訓(xùn)并簽字記錄。 ? Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities. 經(jīng)常進(jìn)行部門的審計(jì)和控制。與財(cái)務(wù)部溝通以防出現(xiàn)任何不正常現(xiàn)象。To take a full and accurate handover from the previous shift ensuring that all necessary follow-up is recorded and auctioned. 與上一個(gè)班次進(jìn)行完整而準(zhǔn)確的交接，以確保所有待跟進(jìn)事項(xiàng)都被記錄和解決。 ? To ensure that an accurate Front Office guest logbook, providing a written log of the day’s guest related issues, is maintained to report to General Manager and Executive Team. 確保前廳部部門日志的準(zhǔn)確性，將當(dāng)日發(fā)生的與客人相關(guān)的事件整理并記錄，并將值班經(jīng)理日志每日發(fā)送給總經(jīng)理和行政團(tuán)隊(duì)。 ? Knowledgeable for all safety & emergency procedures, and act as key contact personnel of Emergency Response Team during certain situation. 熟悉掌握安全及緊急程序， 并在危機(jī)情況作為危機(jī)處置小組的主要聯(lián)絡(luò)人參與危機(jī)處理。 ? Report any unusual occurrences immediately to the Director of Rooms. 對(duì)于任何不尋常的事件要及時(shí)報(bào)告房務(wù)總監(jiān)。 ? Resolves system problems and can operate the system manually. Can lead the ambassador through a down time. 解決系統(tǒng)問(wèn)題并能夠操作系統(tǒng)。在系統(tǒng)停機(jī)期間能夠有效領(lǐng)導(dǎo)大使進(jìn)行工作。 ? Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責(zé)和被指派的職責(zé)。 Profile of Competency 工作能力: ?Minimum One (1) year relevant experience in a similar position in a renowned international hotel brand 在知名國(guó)際酒店內(nèi)從事至少一年年類似崗位的經(jīng)驗(yàn) PMS and Office software knowledge 熟悉并掌握Opera酒店管理系統(tǒng)和各類辦公軟件

崗位職責(zé) 負(fù)責(zé)星級(jí)酒店客戶接待和服務(wù)工作，作為未來(lái)酒店服務(wù)專家崗位進(jìn)行培養(yǎng)。? 工作地點(diǎn)：深圳、杭州、西安、東莞、南京、武漢、貴陽(yáng)、重慶、廣州、上海等城市? 任職條件 大專以上學(xué)歷，專業(yè)不限；? 五官端正，形象氣質(zhì)佳；? 親和力強(qiáng)，性格開(kāi)朗，有一定的英語(yǔ)口語(yǔ)基礎(chǔ)； 能接受酒店班次安排，并意向酒店一線服務(wù)專家崗位發(fā)展。 請(qǐng)注意：你的簡(jiǎn)歷信息將會(huì)被我們轉(zhuǎn)發(fā)到我們的第三方招聘系統(tǒng)進(jìn)行流程使用。我們會(huì)采用合理的安全措施來(lái)保護(hù)您的個(gè)人數(shù)據(jù)安全，如您繼續(xù)申請(qǐng)?jiān)撀毼?，即表示您已知曉并認(rèn)可我們的操作。

崗位職責(zé) 1. 獨(dú)立負(fù)責(zé)單體公寓的日常經(jīng)營(yíng)和運(yùn)作，包括客房、前廳、工程、財(cái)務(wù)及采購(gòu)等各項(xiàng)職能工作；2. 確保部門成本及各項(xiàng)費(fèi)用，得以良好的控制，對(duì)公寓的經(jīng)營(yíng)結(jié)果目標(biāo)及各項(xiàng)滿意度負(fù)責(zé)； 3. 根據(jù)酒店的運(yùn)營(yíng)標(biāo)準(zhǔn)，隨時(shí)對(duì)房間和設(shè)施設(shè)備及各項(xiàng)物品進(jìn)行檢查和更新；? 4. 制定部門的年度預(yù)算，并確保部門的經(jīng)營(yíng)費(fèi)用控制在預(yù)算之內(nèi)；? 5. 負(fù)責(zé)與行政、供應(yīng)商及外部人際關(guān)系的維護(hù)； 6. 協(xié)助完成公寓新項(xiàng)目開(kāi)發(fā)及拓展任務(wù)；? 7. 協(xié)助完成部門人才培養(yǎng)。 任職條件 1.大專以上學(xué)歷，英語(yǔ)口語(yǔ)熟練。? 2.有5年以上同品牌星級(jí)酒店客房或前廳管理工作經(jīng)驗(yàn)，客房管理背景優(yōu)先考慮。? 3.熟悉客房部專業(yè)知識(shí)，熟練使用電腦；有一定工工程經(jīng)驗(yàn)，同時(shí)具備前廳部崗位工作經(jīng)驗(yàn)。? 4.掌握熟悉酒店管理、服務(wù)流程和質(zhì)量標(biāo)準(zhǔn)。? 5.具有組織協(xié)調(diào)能力、應(yīng)變能力、適應(yīng)能力、經(jīng)營(yíng)能力以及文字表達(dá)能力。? 6.后續(xù)能接受全國(guó)以及海外外派。? 請(qǐng)注意：您的簡(jiǎn)歷信息將會(huì)被我們轉(zhuǎn)發(fā)到我們的第三方招聘系統(tǒng)進(jìn)行流程使用。我們會(huì)采用合理的安全措施來(lái)保護(hù)您的個(gè)人數(shù)據(jù)安全，如您繼續(xù)申請(qǐng)?jiān)撀毼?，即表示您已知曉并認(rèn)可我們的操作。