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BASIC FUNCTION基本職責(zé) Providesfunctional direction to hotel sales, marketing, PR and reservation staff areato optimize opportunities through proactive planning and execution of theapproved business plan and budget as well as marketing and sales plans. Directand plan hotel advertising and PR plans to raise brand awareness. Implementcorporate marketing program initiatives to drive incremental channel shift.Executes strategies which ultimately stimulate demand for room nights, driveincremental revenues, stimulate product demand and achieve #1 or 2 RGIpositioning among identified competitive set. 為酒店銷售，市場(chǎng)及公關(guān)部員工制定工作計(jì)劃及指導(dǎo)，并落實(shí)執(zhí)行各部門(mén)工作計(jì)劃和預(yù)算指標(biāo)。通過(guò)酒店廣告及公關(guān)計(jì)劃增強(qiáng)酒店的知名度。制定市場(chǎng)及客戶拓展計(jì)劃以增加銷售通路。始終貫徹市場(chǎng)策略的執(zhí)行來(lái)增加客房率及提高酒店收入。 DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1.?Responsible for the overallsupervision of all Sales personnel in following sales policy and practiceestablished by the Hotel and GCH Hotel Group. 監(jiān)督并負(fù)責(zé)所有部門(mén)員工落實(shí)GCH大中華酒店集團(tuán)制定的銷售策略和政策。 2.?works with General Manager andhotel sales and marketing team to review business projections and developannual marketing/sales plans, which support annual area revenue goals andreturns to owners and shareholders. 協(xié)助總經(jīng)理及市場(chǎng)銷售團(tuán)隊(duì)定期總結(jié)工作項(xiàng)目的執(zhí)行情況和更新市場(chǎng)銷售計(jì)劃，以達(dá)成年度區(qū)域目標(biāo)并匯報(bào)與業(yè)主和股東。 3.?Reviews marketing and salesbudgets and allocated expenditures to ensure most effective use of fundsavailable to support business objectives. 參考市場(chǎng)銷售部門(mén)預(yù)算合理分配開(kāi)支。 4.?Works with hotel GeneralManager and the corporate sales and marketing team in the development ofadvertising and sales promotions and plans, which support the achievement ofprofitability objectives. 協(xié)助總經(jīng)理及市場(chǎng)銷售團(tuán)隊(duì)進(jìn)行廣告推廣和銷售促銷活動(dòng)計(jì)劃，以達(dá)到酒店?duì)I業(yè)目標(biāo)增加利潤(rùn)。 5.?Directs and reviews relatedadvertising activities in conjunction and cooperation with the Public RelationsDepartment. 指導(dǎo)公關(guān)部門(mén)相關(guān)廣告活動(dòng)。 6.?Provides direction in the development ofeffective marketing and sales strategies and plans, to ensure rate andoccupancy objectives are achieved. Keeps abreast of best practices in theregion and tailors’ activities to achieve goals. 為銷售策略的制定提供準(zhǔn)確的市場(chǎng)導(dǎo)向并組織有效地區(qū)域性實(shí)踐活動(dòng)的，以確保房?jī)r(jià)及客房率達(dá)到預(yù)期指標(biāo)。 7.?Identifies and recommend sales training needsdesigned to improve the selling and customer service skills of sales staff.Collaborates with the training department in the assessment of operationalstaff and delivery of specialized training needs. 針對(duì)業(yè)務(wù)需要，將所需培訓(xùn)項(xiàng)目通知培訓(xùn)部門(mén)，定期組織銷售培訓(xùn)活動(dòng)以提高銷售技巧。 8.?Reviews hotel performance against budget andestablishes improvement action as necessary. 定期總結(jié)前段時(shí)間工作情況，為下階段工作做更好的準(zhǔn)備。 9.?Ensure effective use of yield management systemsto maximize revenue opportunities in achieving RevPAR targets. 確保收益管理系統(tǒng)的有效利用，在達(dá)到可售房平均房?jī)r(jià)的指標(biāo)基礎(chǔ)上，使收益增加化。 10.?Ensure synergy in the use of hotel operationsystems, technology and sales practices and the sharing of best practices. 確保與酒店運(yùn)作系統(tǒng)和技術(shù)和銷售培訓(xùn)。 11.?Develops and maintains strong relationships withSales and Marketing Team, customers, industry and the business community. 與市場(chǎng)銷售團(tuán)隊(duì)，客戶和商業(yè)團(tuán)體保持和發(fā)展良好的合作關(guān)系。 12.?Co-ordinate and participate actively intrade-show and Sales trip events as identified to maintain close liaison withtravel intermediaries, local business groups and airlines. 有效參與并協(xié)調(diào)會(huì)展事宜并定期組織銷售旅行以增進(jìn)與旅行社中介，本地商務(wù)旅行客人和航空公司的聯(lián)系。 13.?Establish and review Strategic Sales accountplanning and utilization. 定期回顧總結(jié)客戶計(jì)劃及執(zhí)行情況。 14.?Co-ordinates and manages all monthly reportingrequirements for the home office of GCH Hotel Group and the hotel. 向酒店管理層和GCH大中華酒店集團(tuán)總部提交每月所需報(bào)表。 15.?Coordinates efforts between theSales Office. Front Office and the F&B Department. 協(xié)調(diào)銷售部和前廳及餐飲部的工作。 16.?Performs other duties andresponsibilities that may be assigned. 完成上級(jí)指派的其它工作。 JOB SPECIFICATION工作要求 1.?A degree in BusinessAdministration or related discipline.工商管理或相關(guān)專業(yè)學(xué)位。 2.?Minimum 8 years experience inMarketing and Sales in an international hotel environment. 8年上國(guó)際酒店市場(chǎng)營(yíng)銷工作經(jīng)驗(yàn)及類似管理經(jīng)驗(yàn)。 3.?Personable, aggressive andarticulate. 積極進(jìn)取，善于表達(dá)。 4.?Fluent in English and Putonghuawith strong oral and written communication skills. 流利的普通話及英語(yǔ)口語(yǔ)及書(shū)面表達(dá)能力。 5.?An in-depth understanding ofdistribution and yield management. 強(qiáng)烈的責(zé)任心和責(zé)任感。

BASIC FUNCTION基本職責(zé) To supervise the operations of the Reservations Department during shift by assisting to co-ordinate operational plans to meet Hotel sales targets.? 通過(guò)協(xié)調(diào)運(yùn)營(yíng)計(jì)劃來(lái)達(dá)到酒店銷售目標(biāo)，并以此監(jiān)管預(yù)訂部的運(yùn)營(yíng)。 DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1. Sell the products and services using up-selling and suggestive selling techniques. 運(yùn)用銷售技巧和房間銷售升級(jí)推廣酒店的產(chǎn)品和服務(wù)。 2. Promote the Hotel’s products and services 推銷酒店的產(chǎn)品和服務(wù)。 3.?Develop and maintain a regular pattern of sales calls. 發(fā)展和保持定期進(jìn)行銷售拜訪的模式。 4. Prepare and execute action plans which increase reservation sales and associated business. 準(zhǔn)備和執(zhí)行增加預(yù)訂銷售和相關(guān)業(yè)務(wù)的工作計(jì)劃。 5. Maintain knowledge of special rates/ offers/ promotions. 掌握關(guān)于特價(jià)，優(yōu)惠，促銷活動(dòng)的信息。 6. Prepare reservation sales reports. 準(zhǔn)備預(yù)訂銷售報(bào)告。 7. Works with superior in the preparation and management of the Department’s budget. 和上級(jí)領(lǐng)導(dǎo)一起編制和管理部門(mén)預(yù)算。 8. Monitor reservation levels and inform Managers of current and future occupancy rates. 監(jiān)測(cè)預(yù)訂情況，并向經(jīng)理通報(bào)目前和將來(lái)的入住率。 9. Manage “no show” reservations by investigation and recording of same. 調(diào)查和記錄未按預(yù)訂抵店的預(yù)訂情況。? 10. Record special billing arrangements for groups and conventions. 對(duì)團(tuán)隊(duì)和會(huì)議的特別賬單安排進(jìn)行記錄。 11.?Maintain an organized, cleanwork area and any accurate filing system. 保持工作區(qū)域的整潔，正確維護(hù)預(yù)訂資料的歸檔工作。 12.?To check all arrival bookingsto ensure guest details are updated accurately and appropriate amenities arearranged properly. 檢查和更新所有預(yù)計(jì)抵店客人的預(yù)訂信息，安排相應(yīng)的服務(wù)。 13.?Administer and processcommission program and vouchers of the hotel. 每天負(fù)責(zé)傭金管理和旅行社訂房憑證的處理。 14.?To ensure queues on internetare cleared everyday and insert bookings in to the PMS. 處理每天的通過(guò)因特網(wǎng)的預(yù)訂，確保所有這些訂房輸入到酒店的電腦系統(tǒng)。 15. Assist with theReservation Manager in maintaining an updated and accurate profile managementin GCH. 協(xié)助預(yù)訂部經(jīng)理維護(hù)、更新GCH系統(tǒng)中的文檔資料。? 16.?Assist Reservation Manager inco-coordinating weekly Reservation Meeting 協(xié)助預(yù)訂部經(jīng)理開(kāi)好每周一次的預(yù)訂部會(huì)議。 17.?To review and dune-tuneexisting operation procedures so as to provide efficient service, accurateinformation to both internal and external customers, at the same time, tomaintain associate satisfaction. 不斷改進(jìn)現(xiàn)有的操作規(guī)程來(lái)為酒店內(nèi)部和外部客人提供及時(shí)、有效的服務(wù)和準(zhǔn)確的信息，同時(shí)保持員工的滿意度。

BASIC FUNCTION基本職責(zé) 1.?Responsiblefor recording, reporting, controlling and accounting for volume and actual costof food, beverage and operating supplies and equipment purchased/used by thehotel. 有記錄、報(bào)告及控制的職責(zé),負(fù)責(zé)計(jì)算酒店使用或購(gòu)買的食品、飲料、經(jīng)營(yíng)用品及設(shè)備的數(shù)量和實(shí)際成本。 2.?Responsiblefor storing, issuing and accounting of food, beverages, general supplies andoperating equipment. 負(fù)責(zé)食品、飲料、總倉(cāng)物品及營(yíng)業(yè)設(shè)備的儲(chǔ)存、發(fā)放和記錄。 DUTIESAND RESPONSIBILITIES職責(zé)和義務(wù) 1.?Check allreceiving records for food, beverage, operating supplies and operatingequipment against purchase orders to verify quantity, prices and extensions. 收進(jìn)的食品、飲料、經(jīng)營(yíng)用品、經(jīng)營(yíng)設(shè)備必須要有采購(gòu)訂單,并要檢查其數(shù)量、單價(jià)和金額是否與訂單上一致。 2.?Verifythat all items received with or without invoices have been properly recorded inthe receiving clerks’ daily receiving summary. 檢查所有收到的物品,無(wú)論有無(wú)發(fā)票都要正確無(wú)誤地登記在收貨員每日收貨記錄匯總表上。 3.?Postquantities and prices of all items received and withdrawn from storeroom torequisition slips and perpetual inventory record daily. 每日將收到的和領(lǐng)料單上記錄的物品數(shù)量及單價(jià)進(jìn)電腦,存貨使用永續(xù)盤(pán)存制。 4.?Spotcheck stocks in storeroom, compares actual with recorded inventory and informsHead Storekeeper and Cost Controller of inventory shortages. 對(duì)倉(cāng)庫(kù)盤(pán)點(diǎn)后,與存貨實(shí)際記錄的數(shù)量進(jìn)行對(duì)比,若有存貨短缺報(bào)告給倉(cāng)庫(kù)主管及成本控制經(jīng)理。 5. Verifysignatures and authorization on all requisition slips.? 檢查領(lǐng)料單上簽名及是否在授權(quán)范圍內(nèi)。 6.?Summarizeall requisitions and issues slips of the different departments and sections asto proper accounting classifications i.e. food, beverage, general supplies,engineering supplies, operating?equipment, etc. 按照會(huì)計(jì)上的分類將所有不同部門(mén)或區(qū)域的領(lǐng)料單匯總,如分食品、飲料、總倉(cāng)、工程用物品、經(jīng)營(yíng)設(shè)備等。 7.?Accountand verifies all kitchen transfers and inter-bar transfers for proper cost monitoringon a daily basis. 每日計(jì)算并審核廚房及酒吧內(nèi)部調(diào)撥單,保證成本進(jìn)行正確的分配。 8.?Accountthe food cost of officer’s checks based on previous month’s food costpercentage by outlet and department. 在上個(gè)月食品成本率基礎(chǔ)上按照營(yíng)業(yè)點(diǎn)和部門(mén)計(jì)算行政用餐的食品成本。 9.?Preparedaily and monthly food and beverage cost report according to establishedprocedures. 根據(jù)已建立的程序制作每日和每月成本報(bào)表。 10.?Calculateand summarizes potential costs of food and beverage for management use. 計(jì)算和匯總潛在的食品飲料成本以滿足管理的需要。 11.?Preparereconciliation of food, beverage and storeroom supplies for the month. 每月編制食品、飲料及總倉(cāng)物品的調(diào)節(jié)表。 12.?Checkand verify the count, measurement, weight and sorting of all incoming food,beverage, supplies and operating equipment. 對(duì)所收食品、飲料、用品及設(shè)備的數(shù)量、計(jì)量、重量及分類進(jìn)行檢查和審核。 13.?Checkthe receiving records. 復(fù)查收貨時(shí)所作的收貨單。 14.?Ensurethat a complete file of Receiving Records are maintained. 確保收貨記錄的完整性。 15.?Ensurethat copies of Receiving Records are properly distributed. 確保收貨記錄的其他幾聯(lián)的被正確分發(fā)。 16.?Ensurethat goods received are immediately delivered to storerooms or requisitioningdepartments. 確保所收物品立刻進(jìn)倉(cāng)或發(fā)往申請(qǐng)部門(mén)。 17.?Performother duties as may be assigned. 履行可能交辦的其他任務(wù)。 18.?Have acomplete understanding of the hotel’s employee handbook and adhere to theregulations contained therein. 完全理解酒店員工手冊(cè)并遵守它們。 19.?Have acomplete understanding of the hotel’s policy relating to fire, safety andhealth. 完全理解酒店有關(guān)消防、安全、健康的政策。 20.?Carryout any other reasonable duties and responsibilities as assigned. 執(zhí)行任何被安排的合理的職責(zé)和義務(wù)。

職位簡(jiǎn)介 作為市場(chǎng)銷售總監(jiān)，您將負(fù)責(zé)為酒店制定并實(shí)施銷售和市場(chǎng)營(yíng)銷策略及戰(zhàn)術(shù)計(jì)劃，確保這些策略和計(jì)劃得到有效落實(shí)。同時(shí)，監(jiān)督策略和計(jì)劃的實(shí)施效果，以達(dá)到市場(chǎng)占有率目標(biāo)，并確保實(shí)現(xiàn)營(yíng)收和客房銷售目標(biāo)。 您的日常工作 員工團(tuán)隊(duì) ? 管理日常事務(wù)，計(jì)劃和分配工作。 通過(guò)輔導(dǎo)和提供反饋培養(yǎng)團(tuán)隊(duì)并提高績(jī)效，為員工制定績(jī)效和發(fā)展目標(biāo)，表彰表現(xiàn)優(yōu)異的員工 培訓(xùn)員工，確保他們按照標(biāo)準(zhǔn)實(shí)現(xiàn)酒店的營(yíng)收目標(biāo)，并擁有高效工作所需的工具 為團(tuán)隊(duì)的發(fā)展創(chuàng)造一個(gè)良好的工作環(huán)境；緊密團(tuán)結(jié)各部門(mén)，培養(yǎng)“一個(gè)團(tuán)隊(duì)”的意識(shí) 負(fù)責(zé)酒店的外聯(lián)事務(wù)：賓客、供應(yīng)商以及其他聯(lián)系人（如有需要） 與主要客戶和外部聯(lián)系人建立并保持良好的合作關(guān)系，實(shí)現(xiàn)創(chuàng)效增收 賓客體驗(yàn) 為賓客提供信息（例如：會(huì)員計(jì)劃、本地特色、餐廳和便利設(shè)施等信息），提升賓客體驗(yàn) 安排在酒店內(nèi)舉辦的會(huì)議及業(yè)務(wù)團(tuán)隊(duì)活動(dòng)，與酒店其他級(jí)別部門(mén)協(xié)調(diào)配合，共同完成銷售部門(mén)與潛在客戶達(dá)成的協(xié)議中規(guī)定的各項(xiàng)服務(wù) 與有關(guān)部門(mén)交流所有相關(guān)信息，包括即將抵達(dá)的貴賓、大型團(tuán)體或其他重要賓客的要求和特別需求 主導(dǎo)各種營(yíng)銷活動(dòng)，向賓客追加銷售酒店服務(wù)、產(chǎn)品及設(shè)施 賓客體驗(yàn) 達(dá)成所有個(gè)人/團(tuán)隊(duì)銷售目標(biāo)，實(shí)現(xiàn)利潤(rùn)最大化 協(xié)助制定部門(mén)預(yù)算，財(cái)務(wù)計(jì)劃及酒店的營(yíng)銷計(jì)劃? 制定并執(zhí)行銷售計(jì)劃，推動(dòng)客房入住率上升，提高平均房?jī)r(jià)，提升業(yè)務(wù)量，增加餐飲和宴會(huì)銷售 審核每月報(bào)表和銷售預(yù)測(cè)報(bào)告，分析當(dāng)前和潛在的營(yíng)銷趨勢(shì)，協(xié)調(diào)各種活動(dòng)以增加營(yíng)收與市場(chǎng)份額，并監(jiān)督進(jìn)展，確保業(yè)績(jī)達(dá)到或優(yōu)于既定營(yíng)收計(jì)劃 制定、開(kāi)發(fā)各種特別活動(dòng)和銷售活動(dòng)，向潛在客戶推廣酒店業(yè)務(wù)。參加酒店當(dāng)?shù)啬酥寥珖?guó)的貿(mào)易展和重要市場(chǎng)營(yíng)銷活動(dòng)，增加新業(yè)務(wù)機(jī)遇，為酒店提升營(yíng)銷機(jī)會(huì) 企業(yè)責(zé)任 與所在城市當(dāng)?shù)厣鐓^(qū)團(tuán)體的重要業(yè)務(wù)領(lǐng)導(dǎo)、官員和代表保持密切聯(lián)系，確保酒店經(jīng)常獲得高曝光度 高效推廣、宣傳酒店的環(huán)保與可持續(xù)發(fā)展元素，通過(guò)此類信息獲得新業(yè)務(wù)機(jī)會(huì) 與廣告機(jī)構(gòu)、咨詢公司和其它供應(yīng)商合作，擴(kuò)大廣告投資效益，確保廣告體現(xiàn)品牌形象 提升酒店和品牌在當(dāng)?shù)氐闹群吐曌u(yù)，在媒體采訪時(shí)擔(dān)任酒店的形象代表 發(fā)現(xiàn)市場(chǎng)營(yíng)銷活動(dòng)和酒店整體銷售績(jī)效中的改進(jìn)機(jī)會(huì)，與其他部門(mén)緊密合作 我們對(duì)您的要求?? 市場(chǎng)營(yíng)銷或相關(guān)專業(yè)學(xué)士及以上學(xué)歷或同等學(xué)歷? 4 年及以上服務(wù)業(yè)或酒店市場(chǎng)營(yíng)銷或相關(guān)工作經(jīng)驗(yàn)，需具備直接管理銷售團(tuán)隊(duì)經(jīng)驗(yàn) 需要熟知本地業(yè)務(wù)及業(yè)務(wù)趨勢(shì)? 能說(shuō)流利的中文，能使用英文作為工作語(yǔ)言

【崗位職責(zé)】 1、查看交班記錄，了解上一班的移交事項(xiàng)，并負(fù)責(zé)處理； 2、熟悉預(yù)訂資料，了解客情，尤其要記住即將來(lái)電的貴賓、?？偷男彰私饩频甑乃谢顒?dòng)； 3、熟悉酒店有關(guān)客房銷售的各項(xiàng)政策，向來(lái)店賓客推銷客房，努力爭(zhēng)取最好的經(jīng)濟(jì)效益； 4、熟練總臺(tái)各項(xiàng)專業(yè)業(yè)務(wù)和技能，做好對(duì)客服務(wù)； 5、熟練掌握店內(nèi)信息，提供準(zhǔn)確的問(wèn)訊服務(wù)； 6、負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)； 7、負(fù)責(zé)客房房卡的管理和發(fā)放工作并嚴(yán)格遵守驗(yàn)證制度； 8、制作有關(guān)報(bào)表，為其它部門(mén)提供準(zhǔn)確的接待信息。 【崗位要求】 1、中心以上文化程度； 2、性格開(kāi)朗、頭腦靈活、工作踏實(shí)，具有較強(qiáng)的服務(wù)意識(shí)、推銷意識(shí)和責(zé)任感； 3、通曉酒店各項(xiàng)對(duì)客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺(tái)工作程度和規(guī)范。

BASIC FUNCTION基本職責(zé) 1.?對(duì)酒店進(jìn)行收益管理及房態(tài)管理，收集分析市場(chǎng)信息，發(fā)現(xiàn)商業(yè)機(jī)會(huì)，協(xié)助制定價(jià)格策略。幫助酒店實(shí)現(xiàn)利潤(rùn)最大化。 Revenue and room state management, collect and analyze market information,find business opportunities, develop pricing strategies, maximize the profits 2.?管理飯店預(yù)訂團(tuán)隊(duì)，確保有效的處理所有預(yù)訂，協(xié)助飯店增加利潤(rùn)。 In charge reservation team that handle all bookings effectively. Assisthotel increase profit DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1.?了解市場(chǎng)動(dòng)態(tài)，發(fā)現(xiàn)商業(yè)機(jī)會(huì)。 Understand market trends, identify business opportunities. 2.?分析市場(chǎng)趨勢(shì)，做出市場(chǎng)預(yù)測(cè)。 Analyze market trends, make market forecasts. 3.?收集競(jìng)爭(zhēng)對(duì)手?jǐn)?shù)據(jù)及市場(chǎng)信息，為決策提供依據(jù)。 Collect competitive data and market information; provide the basis for the decision 4.?協(xié)助市場(chǎng)銷售總監(jiān)制定銷售策略、價(jià)格策略、制定價(jià)格體系，做出收入預(yù)測(cè)。 Assist DOSM in developing sales and pricing strategies. 5.?組織開(kāi)展收益管理等相關(guān)培訓(xùn)。 Organize related training in revenue management. 6.?協(xié)助市場(chǎng)銷售總監(jiān)配合集團(tuán)及其他合作伙伴，結(jié)合酒店情況，推出并管理相關(guān)促銷活動(dòng)。 Cooperate with group and other partners to handle promotions. 7.?管理及維護(hù)所有預(yù)訂渠道，預(yù)訂渠道包括但不限于：集團(tuán)預(yù)定中心，旅行社，第三方訂房網(wǎng)站，酒店銷售部等。 Manage all booking channels, including but not only limitation Group reservation center, Travel Agent,Online Agent and Hotel Sales. 8.?通過(guò)房態(tài)使用情況和價(jià)格管理幫助酒店實(shí)現(xiàn)利潤(rùn)目標(biāo)。 Assist hotel to achieve profit target by controlling room status and pricetools. 9.?管理線上各渠道價(jià)格及產(chǎn)品 Manage prices and products across online channels. 10.?負(fù)責(zé)預(yù)訂部的日常管理工作。 In charge daily work of reservation department. 1）嚴(yán)格要求部門(mén)員工的日常行為并幫助員工提高工作技能。 Discipline reservation agents’ daily works andassist them improve working skills. 2）通過(guò)有效的管理技巧鼓勵(lì)員工和激發(fā)員工的工作積極性。 Encourage and work up employees’ enthusiasm byusing effective management skills. 3）安排員工班次，視情況安排員工加班及休假。 Arrange work shift, overtime and leave. 4）完善部門(mén)各項(xiàng)管理規(guī)章制度，制定培訓(xùn)大綱，定期開(kāi)展員工培訓(xùn)。 Improve policy and procedure of department. Maketraining plan and conduct trainings.? 11.?帶領(lǐng)團(tuán)隊(duì)做好預(yù)訂及相關(guān)工作。 Lead the team to complete reservation works. 1）熟悉處理房間預(yù)訂的程序，確保有效的處理所有的預(yù)訂。 Be familiar with room booking procedure and makesure hand all bookings. 2）根據(jù)預(yù)訂情況更改現(xiàn)有預(yù)訂并預(yù)測(cè)將來(lái)的預(yù)訂情況。 Revise the current booking status to do forecast. 3）結(jié)合酒店運(yùn)營(yíng)情況控制房?jī)r(jià)，并在系統(tǒng)中更新。 Control room price and keep updating in system. 4）與預(yù)訂人員及時(shí)溝通當(dāng)前銷售策略、促銷活動(dòng)及酒店其它活動(dòng)。 Keep communication with reservation agentsregarding sales strategy, promotion and other hotel activities. 5）與相關(guān)部門(mén)溝通協(xié)調(diào)，保證預(yù)訂工作順利開(kāi)展。 Keep good communication with other relateddepartments that ensure the working goes smoothly. 6)? 協(xié)助掌握集團(tuán)各酒店及競(jìng)爭(zhēng)對(duì)手酒店預(yù)訂情況。 Assist obtain information of sister hotels andcompetitor hotels. 7）帶領(lǐng)團(tuán)隊(duì)積極配合銷售人員完成銷售指標(biāo)。 To work together with sales to reach the target. 8）協(xié)助市場(chǎng)銷售總監(jiān)完成相關(guān)工作。 Assist DOSM related work. 12.??關(guān)注對(duì)客服務(wù)Focus on customer service. 1)???同客人建立良好的公共關(guān)系。Build up goodrelationship with guests. 2)???向客人提供最新最準(zhǔn)確的信息。Provide updated and accurate information forguests. 3）不斷的提高對(duì)客服務(wù)水平，確保贏得客人最大程度的滿意。 Improveservice standard and ensure gain customers’ greatest satisfaction. 4）保持酒店的良好聲譽(yù)并協(xié)助酒店實(shí)現(xiàn)利潤(rùn)最大化。 Maintain hotel goodreputation and assist hotel customize maximum profit. JOB SPECIFICATION工作要求 1.???知識(shí) Education Qualifications 1） 學(xué)歷要求：大專及以上學(xué)歷； Academic requirement: colleague certificate andabove. 2） 專業(yè)要求：旅游/酒店管理等相關(guān)專業(yè)； Major: hospitality orrelated. 3） 工作經(jīng)驗(yàn)要求：三年以上高星級(jí)酒店相關(guān)工作經(jīng)驗(yàn)。 Working experience: three year related working experience in high classhotels. 2.???技能 Skills 1） 專業(yè)技能要求：ProfessionalSkills <1> 熟悉高星級(jí)酒店預(yù)訂運(yùn)作及管理模式。Befamiliar with reservation process and management model of high class hotel. <2> 具備較強(qiáng)的數(shù)據(jù)分析，邏輯分析及判斷能力。 Good ability of judging, making decision, innovating and dealing withemergency. ?2)? ?職業(yè)素養(yǎng)要求 ProfessionalQuality Requirement <1> 具有團(tuán)隊(duì)精神及創(chuàng)新意識(shí)。Have team spirit and innovative consciousness <2> 具有服務(wù)意識(shí)，責(zé)任感強(qiáng)。Good sense of service and responsibility <3> 保密意識(shí)。Highawareness of confidentiality

【崗位職責(zé)】 1、服從上級(jí)的工作安排； 2、按照行李服務(wù)流程和要求，為抵離客人提供行李搬運(yùn)服務(wù)，并將每次運(yùn)送情況做好記錄； 3、協(xié)助做好大堂尋人服務(wù)和在大堂放置各類告示牌，及時(shí)撤換過(guò)期的告示牌并搬至指定的存放地點(diǎn)； 4、做好行李服務(wù)設(shè)備的清潔工作； 5、按照服務(wù)流程迎送客人，提供拉門(mén)服務(wù)； 6、維護(hù)出入車輛秩序，保證上下客車位和車道暢通； 7、準(zhǔn)確回答客人的詢問(wèn)，主動(dòng)做好服務(wù)工作； 8、保持崗位周圍的環(huán)境整潔，發(fā)現(xiàn)果皮、紙屑、煙蒂等雜物及時(shí)撿掉； 9、下雨天，為上下車客人撐傘，并為客提供雨具存放及保管，并提供借傘服務(wù)； 10、熟悉酒店各種服務(wù)項(xiàng)目和營(yíng)業(yè)時(shí)間，向客人推銷酒店的各項(xiàng)服務(wù)，介紹酒店客房設(shè)施。了解本市交通、商業(yè)、旅游等方面資料； 11、隨時(shí)聽(tīng)從接待員的召喚，迅速接受帶房任務(wù)及為客提供物品轉(zhuǎn)接服務(wù)； 12、為客人指路，認(rèn)真回答客人的詢問(wèn)，盡量滿足客人的需求； 13、負(fù)責(zé)分送郵件、報(bào)刊、報(bào)表、留言單及前廳通知等，并按規(guī)定登記和辦理簽收手續(xù)； 14、受理客人行李寄存及領(lǐng)取，并做好詳細(xì)的存取記錄； 15、協(xié)助大堂副理維持大堂秩序，控制好大堂內(nèi)外的燈光； 16、積極參與酒店和部門(mén)組織的各項(xiàng)活動(dòng)，完成上級(jí)交予的各項(xiàng)工作。

BASIC FUNCTION基本職能 在指定范圍內(nèi)負(fù)責(zé)開(kāi)展與公司客房及會(huì)議客戶的良好關(guān)系，以確保和增加酒店銷售指標(biāo)完成。 Responsible formanaging and developing corporate accounts and corporate meeting accountswithin assigned territory / market segment to generate sales and achieve hotelsales plan and profit targets DUTIES AND RESPONSIBILITIES職責(zé)和責(zé)任 1.?在指定業(yè)務(wù)范圍內(nèi)規(guī)劃并發(fā)展與公司客房及會(huì)議客戶的良好關(guān)系，從而確保酒店銷售指標(biāo)完成。 Prospectand develop strong relationships with meeting planners, convention organizers,associations, corporate and commercial accounts within assigned territory togrow sales revenue and achieve annual sales plan. 2.?對(duì)所有客戶要求在24小時(shí)內(nèi)予以回復(fù)。 ?Act on and respond to all enquiries andrequests for proposals within 24 hrs. 3.?建立系統(tǒng)的銷售活動(dòng)計(jì)劃以更有效的開(kāi)展客戶，從而確保酒店銷售額的最大化。3. Formulate a systematic approach todeveloping sales plans and activities to support account set in order toachieve maximum return on sales call productivity. 4.?積極發(fā)展利用私人關(guān)系以擴(kuò)大客戶范圍。 Solicits through personal calladditional sales accounts from assigned accounts. 5.?為了更好地位客戶提供服務(wù)，加強(qiáng)與前廳、餐飲、客房及其它部門(mén)合作配合。 Coordinates with Front Office,F&B, Banquet, Housekeeping and other related department to ensure thehighest level of customer service for our accounts. 6.?負(fù)責(zé)在銷售管理系統(tǒng)中及時(shí)更新工作進(jìn)程。 Maintains an up-to-date record ofall sales activities and account profiles within the sales management system. 7.?每周上交以下報(bào)表：每周銷售活動(dòng)情況，下周銷售計(jì)劃，競(jìng)爭(zhēng)者和市場(chǎng)分析和其它報(bào)表。 Submits the following reports on aweekly basis, a summary of sales activities, forward sales plans, competitiveand market intelligence and any other report as may be required. 8.?參加會(huì)展和開(kāi)展銷售掃樓及出差等活動(dòng)，以擴(kuò)大銷售范圍。 Participatesactively at assigned trade shows, sales blitz and sales trip to gain exposurefor the hotel?andsecure sales leads. 9.?參加每周由銷售總監(jiān)或銷售副總監(jiān)的會(huì)議， 并協(xié)助銷售總監(jiān)或者銷售副總監(jiān)管理團(tuán)隊(duì)。 Attendsweekly sales meetings and other meetings as assigned by ADOS or DOS， Assist DOS or ADOSin managing sales team. 10.?完成其它委派的任務(wù)。 Performsother duties and responsibilities that may be required. 11.?每月評(píng)估銷售成績(jī)。 Tracks and measures theperformance of sales on a monthly or period basis. JOB SPECIFICATION職位要求 1.?大專及以上學(xué)歷，相關(guān)專業(yè)。 A degree in Business Administration or related discipline. 2.?至少4年國(guó)際性酒店的相關(guān)工作經(jīng)驗(yàn)。 Minimum 4 years’ experience in Sales in an international hotelenvironment. 3.?有進(jìn)取心及良好形象。 Personable,aggressive and articulate. 4.?良好的書(shū)寫(xiě)和口頭交流技巧，英文及普通語(yǔ)言話流利。 Fluent inEnglish and Putonghua with strong oral and written communication skills. 5.?資深處理國(guó)際市場(chǎng)經(jīng)驗(yàn)及對(duì)當(dāng)?shù)厥袌?chǎng)有很好的了解。 Establishedrelationships with key multinational accounts, commercial houses,?travelagents and tour operators.

職責(zé)描述： 1、負(fù)責(zé)酒店工程的施工管理，對(duì)工程的進(jìn)度、質(zhì)量、成本、安全進(jìn)行控制； 2、負(fù)責(zé)酒店設(shè)施設(shè)備（中央空調(diào)、排風(fēng)、排氣、排水、電機(jī)、電梯、電視、網(wǎng)絡(luò)、電話等）的維護(hù)保養(yǎng)工作； 3、負(fù)責(zé)工程部門(mén)的日常管理，定期進(jìn)行基礎(chǔ)的維保知識(shí)、安全消防知識(shí)及技能培訓(xùn)； 4、對(duì)接工程、消防、安全等政府部門(mén)； 5、管理酒店安全消防系統(tǒng)，組織酒店的安全生產(chǎn)工作并保證其順利開(kāi)展。 任職要求： 1、5-8年以上星級(jí)酒店工程管理工作經(jīng)驗(yàn)； 2、對(duì)酒店設(shè)施設(shè)備的維修保養(yǎng)有一定的工作經(jīng)驗(yàn)； 3、對(duì)酒店機(jī)電工程設(shè)備、建筑設(shè)施等的布局、功能有較深的了解； 4、熟悉酒店消防系統(tǒng)，熟悉酒店安全系統(tǒng)； 5、需持有高壓電工證，持有構(gòu)建筑消防證、暖通證優(yōu)先。

BASIC FUNCTION 基本職責(zé) Responsible for managing and supervising customer relationship services. 協(xié)助負(fù)責(zé)管理監(jiān)督客戶關(guān)系服務(wù)的事宜。盡可能多的客人并提供服務(wù) 1.Greet and escort guests, handle check-in/check-out procedures, and provide efficient and courteous one-stop services. 負(fù)責(zé)酒店賓客的迎送、入住登記及退房辦理，提供高效、禮貌的一站式服務(wù)。 2.?Proactively understand guest needs, coordinate with housekeeping, F&B, conference and other departments to ensure timely resolution of guest requests. 主動(dòng)了解賓客需求，協(xié)調(diào)客房、餐飲、會(huì)務(wù)等部門(mén)，確保賓客訴求及時(shí)解決。 3.?Provide personalized recommendations based on guest preferences (e.g., room type, dining, activity arrangements) to enhance the guest experience. 根據(jù)賓客偏好（如房型、飲食、活動(dòng)安排等）提供定制化建議，提升賓客體驗(yàn)。 4.?Be familiar with hotel facilities, services, and nearby attractions, providing accurate information and route guidance to guests. 熟悉酒店設(shè)施、服務(wù)項(xiàng)目及周邊景點(diǎn)，為賓客提供準(zhǔn)確的信息咨詢與路線指引。 5.?Patiently listen to guest feedback, resolve complaints in a timely manner, and report to management to drive service improvements. 耐心傾聽(tīng)賓客意見(jiàn)，及時(shí)處理投訴并上報(bào)管理層，推動(dòng)服務(wù)優(yōu)化。 6.? Patrol public areas to ensure cleanliness, proper facility conditions, and maintain the hotel’s high-service standards. 巡視公共區(qū)域，確保環(huán)境整潔、設(shè)施完好，維護(hù)酒店高端服務(wù)標(biāo)準(zhǔn)。 7.Assist guests in emergency situations (e.g., safety incidents, guest illness) and follow hotel emergency procedures. 在突發(fā)事件（如安全事故、客人生病等）中協(xié)助賓客，配合酒店應(yīng)急流程。 JOB SPECIFICATION 工作要求 1.Educational level: Graduated from a college diploma 文化程度：大學(xué)?？飘厴I(yè) 2.Age: 22-40 years old 年齡： 22- 40歲 3.Experience: At least 2 years of work experience standard hotels 經(jīng)驗(yàn)：至少2年以上在酒店同崗位工作經(jīng)驗(yàn) 4.Language proficiency: fluent Mandarin; Solid English conversation skills 語(yǔ)言能力： 流利的普通話；英文會(huì)話能力扎實(shí)

BASIC FUNCTION基本職責(zé) Assists Executive Housekeeper in supervising and coordinating all activities of Housekeeping personnel. 協(xié)助行政副管家做好監(jiān)督工作，并協(xié)調(diào)好所有客房員工的工作 DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1.Supervises and coordinates the functions of Housekeeping personnel such as cleaning and maintaining hotel premises, storing and issuing of hotel linens. 監(jiān)督協(xié)調(diào)客房部員工的工作，例如：清潔和保養(yǎng)客房營(yíng)運(yùn)場(chǎng)所，儲(chǔ)存發(fā)放酒店的布草 2.Prepares daily floor assignments of Room Attendants based on room occupancy. 根據(jù)住客率安排每天樓層服務(wù)員在樓層內(nèi)的工作 3.Hands out floor keys to Floor Supervisor and lists of work priorities for the day. 分發(fā)樓層鑰匙給樓層主管，并列出當(dāng)天的工作重點(diǎn) 4.Inspects all rooms blocked for VIPS; endorses all VIP-occupied rooms are properly cleaned and maintained. 檢查所有房間尤其是貴賓房；確認(rèn)所有貴賓房的清潔和物品的完好 5.Checks regularly all floor areas and floor public areas and informs supervisors concerned regarding deficiencies. 定時(shí)檢查所有樓層區(qū)域和客房公共區(qū)域，并通知主管其不足之處 6.Spot checks all Housekeeping equipment in use and kept in storeroom. 盤(pán)點(diǎn)所有客房部正在使用的設(shè)備和庫(kù)存的設(shè)備 7.Trains all supervisors periodically for improvement of Housekeeping operations. 定期進(jìn)行主管的培訓(xùn)以提高改善客房部的運(yùn)作 8.Supervises the general inventory taking of all housekeeping materials, linen and equipment. 監(jiān)督管理客房部一般物品，布草和設(shè)備 9.Coordinates with other departments such as Front Office, Engineering and Laundry. 與其他部門(mén)做好協(xié)調(diào)工作，例如：前臺(tái)、工程部、洗衣房 10.Performs other duties that may be required by his superior. 履行由其上級(jí)要求的工作職責(zé) JOB SPECIFICATION工作要求 1.College graduate ?？飘厴I(yè) 2.At least with 3 years’ experience 至少3年同崗位工作經(jīng)驗(yàn) 3. Familiar with operation of Front Office, Engineering and Laundry 熟悉前臺(tái)、工程部和洗衣房的運(yùn)作 4. Personable and neat, aggressive 外貌姣好、整潔，有進(jìn)取心的

BASIC FUNCTION基本職責(zé) Responsible for managing and supervising customer relationship services. 協(xié)助負(fù)責(zé)管理監(jiān)督客戶關(guān)系服務(wù)的事宜。盡可能多的客人并提供服務(wù) 1.Greet and escort guests, handle check-in/check-out procedures, and provide efficient and courteous one-stop services. 負(fù)責(zé)酒店賓客的迎送、入住登記及退房辦理，提供高效、禮貌的一站式服務(wù)。 2.?Proactively understand guest needs, coordinate with housekeeping, F&B, conference and other departments to ensure timely resolution of guest requests. 主動(dòng)了解賓客需求，協(xié)調(diào)客房、餐飲、會(huì)務(wù)等部門(mén)，確保賓客訴求及時(shí)解決。 3.?Provide personalized recommendations based on guest preferences (e.g., room type, dining, activity arrangements) to enhance the guest experience. 根據(jù)賓客偏好（如房型、飲食、活動(dòng)安排等）提供定制化建議，提升賓客體驗(yàn)。 4.?Be familiar with hotel facilities, services, and nearby attractions, providing accurate information and route guidance to guests. 熟悉酒店設(shè)施、服務(wù)項(xiàng)目及周邊景點(diǎn)，為賓客提供準(zhǔn)確的信息咨詢與路線指引。 5.?Patiently listen to guest feedback, resolve complaints in a timely manner, and report to management to drive service improvements. 耐心傾聽(tīng)賓客意見(jiàn)，及時(shí)處理投訴并上報(bào)管理層，推動(dòng)服務(wù)優(yōu)化。 6.? Patrol public areas to ensure cleanliness, proper facility conditions, and maintain the hotel’s high-service standards. 巡視公共區(qū)域，確保環(huán)境整潔、設(shè)施完好，維護(hù)酒店高端服務(wù)標(biāo)準(zhǔn)。 7.Assist guests in emergency situations (e.g., safety incidents, guest illness) and follow hotel emergency procedures. 在突發(fā)事件（如安全事故、客人生病等）中協(xié)助賓客，配合酒店應(yīng)急流程。 JOB SPECIFICATION工作要求 1.Educational level: Graduated from a college diploma 文化程度：大學(xué)?？飘厴I(yè) 2.Age: 22-40 years old 年齡： 22- 40歲 3.Experience: At least 2 years of work experience standard hotels 經(jīng)驗(yàn)：至少2年以上在酒店同崗位工作經(jīng)驗(yàn) 4.Language proficiency: fluent Mandarin; Solid English conversation skills 語(yǔ)言能力：流利的普通話；英文會(huì)話能力扎實(shí)

BASIC FUNCTION?基礎(chǔ)職能 Responsible forthe immediate supervision and for co-coordinating the activities of personnelresponsible for guest, house laundry and dry-cleaning. Helps in the generalsupervision of work in the department and takes charge of the department andits operations in the absence of Assistant Departmental Head and DepartmentalHead. 負(fù)責(zé)監(jiān)督和協(xié)調(diào)員工工作，包括客人和酒店的水洗、干洗物品。幫助監(jiān)督部門(mén)內(nèi)部工作，并在助理經(jīng)理不在時(shí)接管其管轄事件 DUTIES AND RESPONSIBILITIES?工作職責(zé) 1.?Supervises and co-ordinates theactivities of personnel responsible for and engaged in the processing of guestand house laundry items. 監(jiān)督和協(xié)調(diào)員工負(fù)責(zé)的工作及物品的洗滌進(jìn)程 2.?Reports to Laundry Managermajor problems and discrepancies in count, defects, or stains in items prior tolaundry and dry-cleaning. 向洗衣房經(jīng)理匯報(bào)主要問(wèn)題和數(shù)目的差異，報(bào)損或在洗滌過(guò)程中出現(xiàn)的暇疵 3.?Ensures that guest and houselaundry items are properly sorted for washing and drying, cleaned and packedaccordingly; examines them for tears, stains and missing accessories due toprocessing; ensures that these are remedied or replaced. 確?？腿思熬频晡锲返恼_洗滌，清洗和包裝一致，確保正確性 4.?Ensures cleanliness, properhandling and maintenance of work area and equipment. 確保工作區(qū)域和機(jī)器設(shè)備的清潔和正確使用及保養(yǎng) 5.?Maintains daily checklist ofthings to be done for each items processed, submit same to Laundry Manager atthe end of work day. 保留每天在工作中使用物品的檢查清單,建議洗衣房經(jīng)理每天結(jié)束工作前也做此工作. 6.?Shifts personnel from one jobto another as necessary and with approval of superior. 必要的換班要經(jīng)過(guò)上級(jí)的同意. 7.?Performs duties common to allsupervisors and other duties as may be assigned. 履行所有主管共同的責(zé)任以及其它被安排的特殊任務(wù). JOB SPECIFICATION?職位要求 1.?At least 2 yearcollege education 至少2年大學(xué)教育 2.?Minimum 2 years’ experience inlaundry operations 最少有洗衣房工作經(jīng)驗(yàn)2年 3. Familiar with overall laundry operations,including handling of equipment 熟悉洗衣房的操作，包括設(shè)備操作 4.?Possesses supervisory skills 具有監(jiān)督技巧

熟悉并且掌握餐飲部各營(yíng)業(yè)點(diǎn)技能，能夠配合上級(jí)經(jīng)理完成工作目標(biāo)，參與到管理和協(xié)調(diào)員工，使其出色完成擺設(shè)和服務(wù)的各項(xiàng)工作。 1．Confers with host of function on last minute arrangements, co-ordinates with kitchen in providing for extra or in decreasing number of covers when necessary. 主持開(kāi)始前的準(zhǔn)備工作, 當(dāng)發(fā)生客人有所增加或減少時(shí)協(xié)調(diào)與廚房的工作。 2．Co-ordinates with Kitchen regarding food preparation, co-ordinates with Beverage regarding necessary bar requirements. 協(xié)調(diào)與廚房的食品準(zhǔn)備工作和飲料部的酒水工作。 3．Ensures that all necessary arrangements and preparations have been made, co-ordinates with Housekeeping, Engineering and other departments regarding special arrangements. 確保準(zhǔn)備工作完善, 協(xié)調(diào)和管家部,工程部及其他部門(mén)的工作,特別是在特殊情況發(fā)生時(shí)。 4．Gives necessary instructions regarding set-up and service to all personnel assigned to functions,ensures that grooming and general appearance of service staff conforms to hotel standards. 給與員工必要的擺設(shè)和服務(wù)指令，確保員工儀容儀表和服務(wù)質(zhì)量符合酒店要求。 5．Attends to guest complaints and request refers same to Manager when necessary. 處理客人投訴和需求并向餐廳經(jīng)理匯報(bào). 6．Computes amount to be billed, presents bill to clients, transmits payments to Outlet Cashier, co-ordinates with Accounting in collecting bills. 打單，呈帳單給客人，付款轉(zhuǎn)賬給各部門(mén)收銀員，和財(cái)務(wù)部協(xié)作收集帳單。 7．Initiates requisitions for materials and supplies needed for functions. 酒席需要的器材和物料打申請(qǐng)單。 8．Co-ordinates with Engineering necessary repairs, trouble reports and special projects. 必要的修理，工程改進(jìn)和特殊的情況發(fā)生時(shí)，和工程部聯(lián)系。 9．Performs other duties that may be assigned by his manager. 完成由經(jīng)理布置下來(lái)的任務(wù)。 JOB SPECIFICATION工作要求 1.Minimum 3 years’ experience in a hotel of international standard 酒店相關(guān)工作經(jīng)驗(yàn)3年以上 2.Facility in verbal and written expressions 口頭和書(shū)面表達(dá)能力好 3.Personable and aggressive 儀表端莊，富于進(jìn)取心

BASIC FUNCTION基本職責(zé) Responsible for planning, organizing, leading, supervising, coordinating, reviewing, and participating in the daily work of front desk employees. 負(fù)責(zé)計(jì)劃，組織，領(lǐng)導(dǎo)，主管，協(xié)調(diào)，審核和參加前臺(tái)員工的日常工作。 DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1.Supervise, coordinate and participate in the daily work of front desk staff, such as: assigning rooms to guests; Control and handle keys, information, and correspondence for guest rooms; Provide information; Timely update the room situation for the purpose of selling rooms; Keep relevant records for statistical reporting purposes; Maintain accurate records of guest history/registration cards; Provide accurate room occupancy rates 主管協(xié)調(diào)并參與前臺(tái)員工的日常工作，如：為客人分房；控制和處理客人房間的鑰匙，信息和信件；提供信息；及時(shí)更新房間情況以便銷售房間；保留相關(guān)記錄以備統(tǒng)計(jì)報(bào)告；保留準(zhǔn)確的客人歷史/登記卡的檔案；提供準(zhǔn)確的客房入住率. 2.Ensure that the daily work of all front desk staff is carried out in accordance with the established procedures and standards 確保所有前臺(tái)員工的日常工作根據(jù)擬定的程序和標(biāo)準(zhǔn)進(jìn)行 3.Ensure the accuracy of guest bills, room rates, and other information, and check them before handing them over to the audit 保證賬單，房?jī)r(jià)等信息的準(zhǔn)確性，交審計(jì)進(jìn)行審核 4.Ensure that guests' needs, inquiries, and complaints are appropriately addressed and resolved through mediation 確保客人的需求，詢問(wèn)，投訴適當(dāng)處理和調(diào)解了 5.Monitor the daily list of arriving guests, record VIP guests and other special instructions or requests, and complete them according to the requirements 監(jiān)察每天的到達(dá)客人名單，記錄下貴賓客人和其他特別指示或要求并根據(jù)要求完成 6.Work closely with the housekeeping department to monitor guests' room status 與客房部密切合作留意客人的房態(tài) 7.Compare the room status report of the housekeeping department with that of the front desk department, and notify the front desk manager/guest service manager of any discrepancies 將客房部的房態(tài)報(bào)告與前廳部的比較，一旦有任何差異通知前廳部經(jīng)理/賓客服務(wù)經(jīng)理 8.Understand the knowledge of group members and provide training on relevant skills for front desk colleagues 了解集團(tuán)會(huì)員知識(shí)，對(duì)前臺(tái)同事相關(guān)技能培訓(xùn) 9.Fulfill the obligations of all department heads and other assigned tasks 履行所有部門(mén)主管的義務(wù)及其他指派的任務(wù) JOB SPECIFICATION工作要求 1.Must be familiar with the operation of the front desk 必須熟悉前臺(tái)的操作 2.Strong oral and written communication skills 口頭表達(dá)和書(shū)面表達(dá)能力強(qiáng) 3.Able to communicate with people of different personalities 能與不同個(gè)性的人交流 4.Proficient in local city history, famous historical sites, shopping areas, theaters, etc., in order to provide better service to customers 精通當(dāng)?shù)爻鞘袣v史，名勝古跡，購(gòu)物區(qū)，劇院，等等，以便提供給客人更好的服務(wù) 5.At least 2 years of work experience in international standard hotels 至少2年以上在國(guó)際標(biāo)準(zhǔn)酒店工作經(jīng)驗(yàn) 6.Language proficiency: fluent Mandarin; Master English conversation skills 語(yǔ)言能力： 流利的普通話、掌握英文會(huì)話

BASIC FUNCTION基本職責(zé) Provide assistant services to theGeneral Manager. 提供總經(jīng)理助理服務(wù)。 RESPONSIBILITIES AND MEANS職責(zé)和方法 1. Types reports, letters, memoranda,forms and correspondence for the General Manager; maintains files of same. 打印報(bào)告、信件、備忘錄、表格及總經(jīng)理的相關(guān)文件，并保管相關(guān)文件。 2.?Takes down and transcribesdictation and minutes of meeting; distributes same. 記錄并轉(zhuǎn)錄口述及會(huì)議記錄，并分發(fā)。 3.?Answers and places phone call andarranges appointments for the General Manager reminds superior of same. 接聽(tīng)電話并為總經(jīng)理安排預(yù)約并給予相關(guān)提醒。 4.?Receives and screens office callsand visitors. 接聽(tīng)并篩選辦公室電話及來(lái)訪者。 5.?Maintains adequate necessaryoffice supplies, initiates necessary requisitions. 保持適當(dāng)?shù)霓k公室設(shè)施供應(yīng)，提出必要的補(bǔ)缺請(qǐng)求。 6.?Sees to cleanliness andorderliness of own work area and of superior. 注意并保持自己工作區(qū)域的整潔。 7.?Opens, reads, sorts and recordsall incoming mail; dispatches and records all outgoing mail. 打開(kāi)、閱讀、分類及記錄所有來(lái)信；分派及記錄所有外發(fā)函件。 8.?Communicate with the owner and transferthe information to General Manager. 與業(yè)主溝通并傳達(dá)信息給總經(jīng)理。 9. Keep filing. Keep filesin order.? 保管文件，使文件整理有序。 10. Performs other dutiesthat maybe required of her.? 履行分配給她的其他職責(zé)。 JOB SPECIFICATION工作要求 1.?At least college graduate.?大專以上 2.?3?years’ experience. 國(guó)際品牌酒店三年以上工作經(jīng)驗(yàn)? 3.?Proficient in typing and steno. 精通打字及速記 4.?Can compose correspondence. 能編寫(xiě)相應(yīng)文件及信函 5.?Can maintain confidentialinformation. 能保守機(jī)密信息

BASIC FUNCTION基本職責(zé) Responsible for the care, maintenance and general up-keep of all gardens, landscape areas, plants, trees inside and outside of hotel. 負(fù)責(zé)所有花園、景區(qū)、植物和酒店內(nèi)外樹(shù)木的照料、保養(yǎng)維修 DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1.Sweeps and cleans all gardens and landscaped areas inside and outside of the hotel, gathers dry leaves, weeds, and places garbage in proper receptacles. 清掃所有的花園和酒店內(nèi)外的景區(qū)，集中所有的落葉、雜草，并把垃圾安放在適當(dāng)?shù)娜萜骼?2.Waters plants and trees per schedule; cultivate them regularly. 每個(gè)班次負(fù)責(zé)澆灌；定期耕種 3.Applies appropriate fertilizers and insecticides to all plants and trees per schedule. 每個(gè)班次給所有的植物適當(dāng)?shù)氖┓屎蜌⑾x(chóng) 4.Performs all activities of a gardener . 履行園丁的所有工作任務(wù) 5.Keeps, takes care of and maintains a nursery for plant propagation. 保持、照料并維護(hù)好植物培養(yǎng)的花圃 6.Cleans all garden tools and equipment and stores them properly before signing out. 在下班前清潔整理好所有的工具和設(shè)備 7.Prepares schedule/log book for all indoor plant movement. 準(zhǔn)備好記錄室內(nèi)植物搬動(dòng)情況的記錄本 8.Reports to Supervisor problems encountered in garden operation. 向主管匯報(bào)在工作時(shí)遇到的問(wèn)題 9.Performs other related duties that may be assigned. 履行其他可能被安排的相關(guān)任務(wù) JOB SPECIFICATION工作要求 1.At least Middle School Graduate 初中以上學(xué)歷 2.At least 1 years‘ experience 至少有1年的工作經(jīng)歷 3.Artistic and appreciates beauty of nature 一定的審美能力

Assist the Engineering superior with general hotel and building maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of your customers. 協(xié)助工程主管進(jìn)行酒店和大廈的整體維修保養(yǎng)，確保在你的專業(yè)領(lǐng)域中高標(biāo)準(zhǔn)完成工作，滿足客戶的需求和期望。 Provide special expertise and handle all repair and maintenance of various electrical systems.? 為各類電氣系統(tǒng)提供專業(yè)支持并處理所有相關(guān)的維修和保養(yǎng)? Provide special expertise and handle high voltage electrical systems as required.? 需要時(shí)，為強(qiáng)電電氣系統(tǒng)提供專業(yè)支持和維修 Attends to repairs and maintenance of electrical circuits in all areas of hotel control.? 酒店所有區(qū)域電路的維修和保養(yǎng) Attends preventive maintenance on electrical panels/ equipment.? 配電板/電氣設(shè)備的預(yù)防性維修 Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel處理酒店范圍內(nèi)的各類維修和保養(yǎng)工作，包括酒店的新增和延伸設(shè)施或由酒店提供維修保養(yǎng)的任何其他物業(yè) Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system.? 對(duì)現(xiàn)有的系統(tǒng)提出改進(jìn)建議，從而優(yōu)化該系統(tǒng)的運(yùn)作效率和經(jīng)濟(jì)節(jié)約 Participates in Hotel Energy Conservation Program.? 參加酒店節(jié)能計(jì)劃 Attends to all work request and repairs and maintenance works? 處理所有工作請(qǐng)求和檢修工作? Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer.? 在沒(méi)有當(dāng)班工程師/總工程師指導(dǎo)的情況下，主動(dòng)并預(yù)見(jiàn)性地實(shí)施預(yù)防性維修計(jì)劃中規(guī)定的任務(wù)。 Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV, fire lives and safety equipment & system.? 負(fù)責(zé)各類設(shè)備的檢修和相關(guān)服務(wù)，如，洗衣設(shè)備、廚房設(shè)備、加熱設(shè)備、通風(fēng)和空調(diào)設(shè)備、包括發(fā)動(dòng)機(jī)、泵、風(fēng)扇、水處理裝置、污水處理裝置和發(fā)電機(jī)、電燈和供電、CCTV、電話、電視、消防、生命與安全設(shè)備和系統(tǒng) Be responsible for the maintenances and repairs of all aspects of the electronic system such as Fire alarm control system, BAS, CCTV, CATV, PABX/AV, etc. in accordance with approved standards to achieve optimum operating efficiency at all times. Be responsible for assisting electrician to do other electrical works. Implement other services or duties as requested by Director of Engineering or Assistant Chief Engineer.? 負(fù)責(zé)按認(rèn)可的標(biāo)準(zhǔn)保養(yǎng)和維修酒店所有的弱電系統(tǒng)如消防報(bào)警系統(tǒng)、樓宇自控系統(tǒng)、監(jiān)控系統(tǒng)、有線電視、交換機(jī)/音響系統(tǒng)等，使之一直達(dá)到最佳運(yùn)轉(zhuǎn)效果。協(xié)助強(qiáng)電電工進(jìn)行其它強(qiáng)電工作。執(zhí)行工程總監(jiān)或助理總工分派的其它公所或任務(wù)。 QUALIFICATIONS AND REQUIREMENTS任職要求? Technical school graduate in electrical trade or obtain vocational training plus 2 years of experience in electrical work and prefer 1 year in hotel experience, or an equivalent combination of education and experience.? 技術(shù)學(xué)校電氣專業(yè)畢業(yè)或接受過(guò)職業(yè)培訓(xùn)加上2年電氣相關(guān)的工作經(jīng)驗(yàn)，擁有1年酒店工作經(jīng)驗(yàn)者優(yōu)先，或擁有同等的教育和經(jīng)歷 Professional certification and license if required by law.? 持有法律可能要求的職業(yè)證書(shū)和許可證。

Assist the Engineering superior with general hotel and building maintenance and ensure that work is completed to a high standard within your established trade which meets the needs and expectations of your customers.? ?協(xié)助工程主管進(jìn)行酒店和大廈的整體維修保養(yǎng)，確保在你的專業(yè)領(lǐng)域中高標(biāo)準(zhǔn)完成工作，滿足客戶的需求和期望 Attends to repair and maintenance of refrigeration equipment such as centrifugal Chillers, air cooled Chillers, walk in cold room and freezer rooms and other commercial/industrial refrigeration equipment.? 負(fù)責(zé)制冷設(shè)備的維修和保養(yǎng)，如，渦輪冷凍機(jī)、風(fēng)冷式冷凍機(jī)、步入式冷藏室和冷凍室及其他商用/工業(yè)制冷設(shè)備 Attends to repair and maintenance of air conditioning equipment such as window units, package units and fan coil units.? 負(fù)責(zé)空調(diào)設(shè)備的維修和保養(yǎng)，如窗式空調(diào)、柜式空調(diào)和風(fēng)冷式空調(diào)等 Attends to all types of repair and maintenance work in the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel.? 負(fù)責(zé)酒店范圍內(nèi)的各類維修和保養(yǎng)工作，包括酒店的新增和延伸設(shè)施或由酒店提供維修保養(yǎng)的任何其他物業(yè) Participates in Hotel Energy Conservation Program.? 參加酒店節(jié)能計(jì)劃 Use initiative and foresight to undertake tasks outlined within the preventative maintenance program without the direction of the Shift Engineer/Chief Engineer.? 在沒(méi)有當(dāng)班工程師/總工程師指導(dǎo)的情況下，主動(dòng)并預(yù)見(jiàn)性地實(shí)施預(yù)防性維修計(jì)劃中規(guī)定的任務(wù)。 Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV, fire lives and safety equipment & system.? 負(fù)責(zé)各類設(shè)備的檢修和相關(guān)服務(wù)，如，洗衣設(shè)備、廚房設(shè)備、加熱設(shè)備、通風(fēng)和空調(diào)設(shè)備、包括發(fā)動(dòng)機(jī)、泵、風(fēng)扇、水處理裝置、污水處理裝置和發(fā)電機(jī)、電燈和供電、CCTV、電話、電視、消防、生命與安全設(shè)備和系統(tǒng)