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BASIC FUNCTION基本職責(zé) 1.?對(duì)酒店進(jìn)行收益管理及房態(tài)管理，收集分析市場(chǎng)信息，發(fā)現(xiàn)商業(yè)機(jī)會(huì)，協(xié)助制定價(jià)格策略。幫助酒店實(shí)現(xiàn)利潤最大化。 Revenue and room state management, collect and analyze market information,find business opportunities, develop pricing strategies, maximize the profits 2.?管理飯店預(yù)訂團(tuán)隊(duì)，確保有效的處理所有預(yù)訂，協(xié)助飯店增加利潤。 In charge reservation team that handle all bookings effectively. Assisthotel increase profit DUTIES AND RESPONSIBILITIES 職責(zé)和義務(wù) 1.?了解市場(chǎng)動(dòng)態(tài)，發(fā)現(xiàn)商業(yè)機(jī)會(huì)。 Understand market trends, identify business opportunities. 2.?分析市場(chǎng)趨勢(shì)，做出市場(chǎng)預(yù)測(cè)。 Analyze market trends, make market forecasts. 3.?收集競(jìng)爭(zhēng)對(duì)手?jǐn)?shù)據(jù)及市場(chǎng)信息，為決策提供依據(jù)。 Collect competitive data and market information; provide the basis for the decision 4.?協(xié)助市場(chǎng)銷售總監(jiān)制定銷售策略、價(jià)格策略、制定價(jià)格體系，做出收入預(yù)測(cè)。 Assist DOSM in developing sales and pricing strategies. 5.?組織開展收益管理等相關(guān)培訓(xùn)。 Organize related training in revenue management. 6.?協(xié)助市場(chǎng)銷售總監(jiān)配合集團(tuán)及其他合作伙伴，結(jié)合酒店情況，推出并管理相關(guān)促銷活動(dòng)。 Cooperate with group and other partners to handle promotions. 7.?管理及維護(hù)所有預(yù)訂渠道，預(yù)訂渠道包括但不限于：集團(tuán)預(yù)定中心，旅行社，第三方訂房網(wǎng)站，酒店銷售部等。 Manage all booking channels, including but not only limitation Group reservation center, Travel Agent,Online Agent and Hotel Sales. 8.?通過房態(tài)使用情況和價(jià)格管理幫助酒店實(shí)現(xiàn)利潤目標(biāo)。 Assist hotel to achieve profit target by controlling room status and pricetools. 9.?管理線上各渠道價(jià)格及產(chǎn)品 Manage prices and products across online channels. 10.?負(fù)責(zé)預(yù)訂部的日常管理工作。 In charge daily work of reservation department. 1）嚴(yán)格要求部門員工的日常行為并幫助員工提高工作技能。 Discipline reservation agents’ daily works andassist them improve working skills. 2）通過有效的管理技巧鼓勵(lì)員工和激發(fā)員工的工作積極性。 Encourage and work up employees’ enthusiasm byusing effective management skills. 3）安排員工班次，視情況安排員工加班及休假。 Arrange work shift, overtime and leave. 4）完善部門各項(xiàng)管理規(guī)章制度，制定培訓(xùn)大綱，定期開展員工培訓(xùn)。 Improve policy and procedure of department. Maketraining plan and conduct trainings.? 11.?帶領(lǐng)團(tuán)隊(duì)做好預(yù)訂及相關(guān)工作。 Lead the team to complete reservation works. 1）熟悉處理房間預(yù)訂的程序，確保有效的處理所有的預(yù)訂。 Be familiar with room booking procedure and makesure hand all bookings. 2）根據(jù)預(yù)訂情況更改現(xiàn)有預(yù)訂并預(yù)測(cè)將來的預(yù)訂情況。 Revise the current booking status to do forecast. 3）結(jié)合酒店運(yùn)營情況控制房價(jià)，并在系統(tǒng)中更新。 Control room price and keep updating in system. 4）與預(yù)訂人員及時(shí)溝通當(dāng)前銷售策略、促銷活動(dòng)及酒店其它活動(dòng)。 Keep communication with reservation agentsregarding sales strategy, promotion and other hotel activities. 5）與相關(guān)部門溝通協(xié)調(diào)，保證預(yù)訂工作順利開展。 Keep good communication with other relateddepartments that ensure the working goes smoothly. 6)? 協(xié)助掌握集團(tuán)各酒店及競(jìng)爭(zhēng)對(duì)手酒店預(yù)訂情況。 Assist obtain information of sister hotels andcompetitor hotels. 7）帶領(lǐng)團(tuán)隊(duì)積極配合銷售人員完成銷售指標(biāo)。 To work together with sales to reach the target. 8）協(xié)助市場(chǎng)銷售總監(jiān)完成相關(guān)工作。 Assist DOSM related work. 12.??關(guān)注對(duì)客服務(wù)Focus on customer service. 1)???同客人建立良好的公共關(guān)系。Build up goodrelationship with guests. 2)???向客人提供最新最準(zhǔn)確的信息。Provide updated and accurate information forguests. 3）不斷的提高對(duì)客服務(wù)水平，確保贏得客人最大程度的滿意。 Improveservice standard and ensure gain customers’ greatest satisfaction. 4）保持酒店的良好聲譽(yù)并協(xié)助酒店實(shí)現(xiàn)利潤最大化。 Maintain hotel goodreputation and assist hotel customize maximum profit. JOB SPECIFICATION工作要求 1.???知識(shí) Education Qualifications 1） 學(xué)歷要求：大專及以上學(xué)歷； Academic requirement: colleague certificate andabove. 2） 專業(yè)要求：旅游/酒店管理等相關(guān)專業(yè)； Major: hospitality orrelated. 3） 工作經(jīng)驗(yàn)要求：三年以上高星級(jí)酒店相關(guān)工作經(jīng)驗(yàn)。 Working experience: three year related working experience in high classhotels. 2.???技能 Skills 1） 專業(yè)技能要求：ProfessionalSkills <1> 熟悉高星級(jí)酒店預(yù)訂運(yùn)作及管理模式。Befamiliar with reservation process and management model of high class hotel. <2> 具備較強(qiáng)的數(shù)據(jù)分析，邏輯分析及判斷能力。 Good ability of judging, making decision, innovating and dealing withemergency. ?2)? ?職業(yè)素養(yǎng)要求 ProfessionalQuality Requirement <1> 具有團(tuán)隊(duì)精神及創(chuàng)新意識(shí)。Have team spirit and innovative consciousness <2> 具有服務(wù)意識(shí)，責(zé)任感強(qiáng)。Good sense of service and responsibility <3> 保密意識(shí)。Highawareness of confidentiality