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Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 領(lǐng)導(dǎo)方面的展現(xiàn)-利用人際關(guān)系和溝通技巧進(jìn)行領(lǐng)導(dǎo),有影響力的,并能鼓勵帶動其他人; 建立完好的財(cái)務(wù)（運(yùn)作）/商業(yè)決議計(jì)劃; 證實(shí)其誠信/清廉; 在列舉的幾個方面中做出領(lǐng)袖榜樣。 Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention. 超越賓客的預(yù)期要求- 在提供給客人服務(wù)之前能較早的預(yù)知其需求, 能更好地達(dá)到其滿意程度。 Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance,  feedback, and individual coaching when needed. 提升服務(wù) – 和賓客有充分的溝通并了解其個別需求, 提供向?qū)? 回饋并在（賓客）需要時提供方便。 Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. 提高和建立自身團(tuán)隊(duì) – 鼓勵和建立共同信賴度, 相互尊敬并在團(tuán)隊(duì)中和其他員工達(dá)到良好地溝通。 Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc. 達(dá)成/超越目標(biāo) – 達(dá)到和超越目標(biāo)包括評估目標(biāo), 預(yù)算目標(biāo)和團(tuán)隊(duì)目標(biāo),等等… Modelling Appropriate Behaviours - Serving as a role model to demonstrate appropriate behaviours. 模擬專屬行為 – 設(shè)立一個典型去證明適合其行為。 Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. 和領(lǐng)班，同事或是下屬間的溝通 – 可利用電話, 書面形式, 或是發(fā)送電子郵件的形式傳輸信息給予督導(dǎo), 同事和下屬。 Improving Profit - Developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. 增加利潤 - 表明增加利潤, 包括減少成本和支出,并開展更多的商業(yè)機(jī)會。 Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. 引導(dǎo),監(jiān)督和激勵下屬 - 指迎方向和監(jiān)督下屬, 包括制定評估標(biāo)準(zhǔn)和檢測評估。 Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. 作出決議和處理問題 – 分析信息并找尋最有效地途徑去解決問題。 Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. 提升和發(fā)展他人 – 根據(jù)個人發(fā)展的不同需求,指導(dǎo),或者幫助他人提高相應(yīng)的專業(yè)知識或是服務(wù)技巧。 Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. 時段性地溝通 – 通告并/及時更新行政方面, 同事和下屬內(nèi)相關(guān)的信息內(nèi)容。 Maintaining Balance Between Profit and Service Satisfaction - Estimating cost and benefit ratio, maintaining balance between profit and service satisfaction. 保持利潤和服務(wù)滿意度的平衡 – 盡可能地降低成本和創(chuàng)收效益, 保持利潤和服務(wù)滿意度的平衡。 Ensuring Communication of Expectations and Objectives - Ensuring that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. 確保預(yù)期和目標(biāo)的溝通性 – 確保將您所預(yù)期的目標(biāo)清晰無誤的傳導(dǎo)到給你的下屬.作為下屬也可以相應(yīng)地對其進(jìn)行提問并表明(他們) 想關(guān)心到的方面。 Setting Goals - Establishing challenging, realistic and obtainable goals to guide operation and performance. 制定目標(biāo) – 制定具有挑戰(zhàn)性,可行性和可獲取性的目標(biāo)從而控制日常營運(yùn)和評估目標(biāo)。 Develops and implements incentive programs for staff to maximize revenue and encourage goal attainment for all areas. 制定并實(shí)行激勵員工的 計(jì)劃,使收入最大化,在各方面鼓勵完成目標(biāo)。 Manages area of operation to budget by P&L, budget worksheets and payroll progress reports. 經(jīng)營預(yù)算審查營運(yùn)報(bào)表，預(yù)算工作和薪金進(jìn)度報(bào)告。 Manages department’s controllable expenses to achieve or exceed budget goals. 管理部門的可控費(fèi)用達(dá)到或超過預(yù)算目標(biāo)。 Understands the impact of department’s operation on the overall hotel financials goals, educates staff on details as appropriate. 了解部門的運(yùn)作對酒店的整體財(cái)務(wù)目標(biāo)的影響，教導(dǎo)員工對細(xì)節(jié)緊慎。 Ensures cash control and liquor control procedures are followed. 保證現(xiàn)金的控制和酒的控制程序都是符合標(biāo)準(zhǔn)的。 To review all position descriptions and operating parameters of the restaurant, and recommend to the F&B Management the appropriate changes where applicable. 審查餐廳所有位置的說明和運(yùn)行參數(shù)，并推薦給餐飲管理部門適當(dāng)修改意見。 To maintain effective communication on the activities of the department with the F&B Office and other areas of the Hotel, in order to provide the best possible service to the guests. 保持有效的溝通，了解新聞部的活動與餐飲辦公室事務(wù)及其他地區(qū)的酒店，以提供最好的服務(wù)給客人。

涼菜會姿造

【崗位職責(zé)】 1、全面協(xié)助餐飲部總監(jiān)制定并執(zhí)行餐飲部年度經(jīng)營計(jì)劃，確保完成部門營收及利潤指標(biāo)； 2、負(fù)責(zé)餐飲部日常運(yùn)營管理，包括餐廳、宴會等各板塊服務(wù)標(biāo)準(zhǔn)制定與監(jiān)督執(zhí)行； 3、優(yōu)化餐飲服務(wù)流程，提升客戶滿意度，定期分析運(yùn)營數(shù)據(jù)并提出改進(jìn)方案； 4、監(jiān)督食品衛(wèi)生安全及成本控制，確保符合國家相關(guān)法規(guī)及酒店管理標(biāo)準(zhǔn)； 5、協(xié)調(diào)與廚房、采購、財(cái)務(wù)等部門的協(xié)作，保障餐飲服務(wù)高效運(yùn)轉(zhuǎn)； 6、負(fù)責(zé)餐飲部員工培訓(xùn)、績效考核及團(tuán)隊(duì)建設(shè)，提升整體服務(wù)水平； 7、策劃并執(zhí)行餐飲促銷活動，提升品牌影響力及市場競爭力； 8、處理客戶投訴及突發(fā)事件，維護(hù)酒店聲譽(yù)。 【崗位要求】 1、具備5年以上高星級酒店餐飲管理經(jīng)驗(yàn)，熟悉餐飲運(yùn)營全流程； 2、精通餐飲運(yùn)營、成本控制、菜單設(shè)計(jì)及服務(wù)質(zhì)量提升策略； 3、出色的團(tuán)隊(duì)管理能力，能有效激勵員工并優(yōu)化工作流程； 4、具備敏銳的市場洞察力，能根據(jù)行業(yè)趨勢調(diào)整經(jīng)營策略； 5、優(yōu)秀的溝通協(xié)調(diào)能力，跨部門高效合作； 6、抗壓能力強(qiáng)，能妥善處理突發(fā)狀況及復(fù)雜問題； 7、北京當(dāng)?shù)鼐频辍⒏叨松绮?會所、俱樂部運(yùn)籌管理經(jīng)驗(yàn)優(yōu)先考慮。

【崗位職責(zé)】 1、全面負(fù)責(zé)酒店餐飲部門前廳及后廚的日常運(yùn)營管理工作，包括餐廳、宴會、酒吧、廚房等區(qū)域的運(yùn)營、監(jiān)督與協(xié)調(diào)； 2、制定并執(zhí)行餐飲部門的年度預(yù)算、經(jīng)營計(jì)劃及營銷策略，確保完成營收及利潤目標(biāo)； 3、優(yōu)化餐飲服務(wù)流程，提升服務(wù)質(zhì)量和客戶滿意度，處理重大客戶投訴及突發(fā)事件； 4、負(fù)責(zé)餐飲團(tuán)隊(duì)的建設(shè)與管理，包括人員招聘、培訓(xùn)、績效考核及團(tuán)隊(duì)激勵； 5、監(jiān)督食品安全、衛(wèi)生標(biāo)準(zhǔn)及成本控制，確保符合國家相關(guān)法律法規(guī)及酒店管理要求； 6、與采購、市場銷售等部門緊密協(xié)作，開發(fā)新菜品及特色餐飲活動，提升市場競爭力； 7、定期分析經(jīng)營數(shù)據(jù)，提出改進(jìn)方案并落實(shí)執(zhí)行，持續(xù)提升餐飲部門業(yè)績。 【崗位要求】 1、具備豐富的餐飲行業(yè)管理經(jīng)驗(yàn)，熟悉星級酒店餐飲的運(yùn)營模式； 2、出色的領(lǐng)導(dǎo)能力與團(tuán)隊(duì)管理經(jīng)驗(yàn)，能夠有效激勵員工并提升團(tuán)隊(duì)執(zhí)行力； 3、精通餐飲成本控制、食品安全及衛(wèi)生管理相關(guān)規(guī)范； 4、具備敏銳的市場洞察力，能夠根據(jù)市場變化制定有效的營銷策略； 5、優(yōu)秀的溝通協(xié)調(diào)能力，能夠高效處理內(nèi)外部合作關(guān)系及客戶需求； 6、抗壓能力強(qiáng)，能夠適應(yīng)高強(qiáng)度工作節(jié)奏，具備解決突發(fā)問題的能力； 7、對餐飲行業(yè)發(fā)展趨勢有深刻理解，具備創(chuàng)新思維和持續(xù)改進(jìn)意識。

（一）崗位職責(zé) （1）協(xié)助公司負(fù)責(zé)人落實(shí)企業(yè)年度經(jīng)營任務(wù)，推動公司各項(xiàng)決策有效執(zhí)行，完成餐飲年度經(jīng)營目標(biāo)； （2）制定餐飲經(jīng)營方針、管理目標(biāo)，制定部門的規(guī)章制度、操作規(guī)范、工作流程并監(jiān)督落實(shí)執(zhí)行； （3）利用經(jīng)驗(yàn)改善餐飲管理運(yùn)營體系，優(yōu)化餐飲服務(wù)標(biāo)準(zhǔn)，完善部門培訓(xùn)機(jī)制及應(yīng)對投訴管理機(jī)制； （4）負(fù)責(zé)公司重要接待組織、危機(jī)公關(guān)應(yīng)對等工作。 （二）任職資格 （1）大專及以上學(xué)歷，餐飲、管理類相關(guān)專業(yè)，具備5年以上的餐飲管理經(jīng)驗(yàn)（星級酒店餐飲部門負(fù)責(zé)人管理經(jīng)驗(yàn)）； （2）具備豐富的餐飲管理工作經(jīng)驗(yàn)，溝通能力強(qiáng)，善于與客戶進(jìn)行溝通，以及跨部門的協(xié)調(diào)； （3）熟悉灣區(qū)餐飲行業(yè)情況，掌握各類商務(wù)接待流程，能很好的把控服務(wù)細(xì)節(jié)； （4）具有良好的心理素質(zhì)和能夠正常履職的身體條件，無犯罪記錄。

作為餐飲部的營業(yè)主管和市場專家，確保所有餐廳和宴會依照酒店標(biāo)準(zhǔn)成功運(yùn)作，并獨(dú)立實(shí)現(xiàn)盈利目標(biāo)。 To function as the Business Manager and MarketingSpecialist for the Food and Beverage Department, and to ensure that all theoutlets and banquets operate successfully,?in accordance with the standard ofthe hotel and are individually profitable.? 與競爭酒店、商業(yè)伙伴和其他組織的相關(guān)代表保持專業(yè)的關(guān)系來往。 Maintainsstrong, professional relationship with the relevant representatives fromcompetitor hotels, business partners and other organisations. 根據(jù)行業(yè)、公司和酒店對于餐飲部職能要求的變化做出反應(yīng)。 Respondsto changes in the Food and Beverage function as dictated by the industry,company and hotel. 確保貫徹執(zhí)行酒店最基本的品牌標(biāo)準(zhǔn)，并適當(dāng)?shù)貓?zhí)行品牌的選擇性標(biāo)準(zhǔn)。 Ensures that all company minimum brandstandards have been implemented, and that optional brand standards have beenimplemented where appropriate. 監(jiān)督所有營運(yùn)情況，尤其在生意高峰期，和各個部門經(jīng)理共同靈活調(diào)整必要之處。 Monitorsall operations, especially during peak business periods, working through therespective Head of Department to make adjustments where necessary. 執(zhí)行分派的任何合理任務(wù)和額外職責(zé)。 Carries out any other reasonable dutiesand responsibilities as assigned.

【崗位職責(zé)】 1、負(fù)責(zé)餐飲部行政管理工作,制定并實(shí)施餐飲經(jīng)營的所有計(jì)劃。 2、負(fù)責(zé)實(shí)現(xiàn)部門的營業(yè)收入指標(biāo)和利潤指標(biāo)。 3、與行政總廚一起籌劃和設(shè)計(jì)菜單，開發(fā)當(dāng)?shù)匦枨蟮牟惋嫯a(chǎn)品。 4、熟悉飯店管理理論、餐飲管理理論、營銷學(xué)和服務(wù)心理學(xué)。 5、協(xié)調(diào)與其他部門的工作關(guān)系，確保賓客得到滿意的餐飲產(chǎn)品和良好的服務(wù)。 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 7、建全物資管理制度，對餐廳的設(shè)備、物資、用具等嚴(yán)格管理。 【崗位要求】 1、大專以上文化程度；5年以上同崗位工作經(jīng)驗(yàn)。 2、精通本部門的業(yè)務(wù)知識，熟練掌握中餐、西餐、酒吧的技能及管理技巧。 3、熟悉 食品原材料采購、儲藏和廚房生產(chǎn)、餐廳服務(wù)全過程，善于安排各個環(huán)節(jié)的工作，能保證餐飲管理的協(xié)調(diào)發(fā)展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產(chǎn)品配方、各種食品原材料出料率標(biāo)準(zhǔn)，控制產(chǎn)品質(zhì)量和成本消耗。 5、具有社會活動能力、組織領(lǐng)導(dǎo)工作能力和實(shí)際工作能力；善于調(diào)動餐飲 部各級管理人員的積極性。

崗位職責(zé)： 1.建立餐飲企業(yè)培訓(xùn)體系； 2.根據(jù)公司發(fā)展戰(zhàn)略和年度經(jīng)營計(jì)劃制定公司培訓(xùn)計(jì)劃及預(yù)算方案； 3.組織策劃大型培訓(xùn)項(xiàng)目，并進(jìn)行過程監(jiān)控、培訓(xùn)效果評估； 4.組織開發(fā)培訓(xùn)課程及編寫培訓(xùn)教材，建立培訓(xùn)課程體系，熟悉各類培訓(xùn)課程開發(fā)模型； 5.組建內(nèi)訓(xùn)師體系，并負(fù)責(zé)日常的選拔、管理、培養(yǎng)、激勵 ； 6.負(fù)責(zé)對外的培訓(xùn)合作渠道的協(xié)調(diào)和管理； 7.建立門店后備人才梯隊(duì)，做好人才的選拔、考核、培養(yǎng)、評價(jià)，建立人才信息庫。 任職要求： 1.大專以上學(xué)歷，具備餐飲人才培訓(xùn)模塊相關(guān)工作10年以上； 2.具備良好的邏輯思維能力，出色的跨部門溝通協(xié)調(diào)能力、分析問題及解決問題的能力； 3.熟練掌握視頻制作、課件制作等技能； 4.具有較強(qiáng)的親和力和敬業(yè)精神，為人正直、誠實(shí)，性格開朗； 5.工作細(xì)致認(rèn)真，深入業(yè)務(wù)，抗壓能力強(qiáng)。 您可將個人簡歷和求職意向發(fā)送至hht@dfwsgroup.com，如有合適職位，我們會第一時間與您聯(lián)系~

1、年齡45周歲以下，凈身高170cm以上，五官端正，為人誠懇，具備良好的溝通協(xié)調(diào)能力，普通話標(biāo)準(zhǔn)，有C1/C2駕照； 2、大專以學(xué)歷或同等學(xué)歷，具備高端家庭總管家工作經(jīng)驗(yàn)優(yōu)先考慮，有豐富的團(tuán)隊(duì)管理經(jīng)驗(yàn)； 3、具備餐飲配菜能力，具備宴會服務(wù)管理能力；掌握一定的餐飲健康飲食知識，有營養(yǎng)師證最佳； 4、懂得家庭健康管理，以往服務(wù)中有健康管理經(jīng)歷； 5、可住家，周休一天。

崗位職責(zé) 1、負(fù)責(zé)餐飲部行政管理工作,制定并實(shí)施餐飲經(jīng)營的所有計(jì)劃。 2、負(fù)責(zé)實(shí)現(xiàn)部門的營業(yè)收入指標(biāo)和利潤指標(biāo)。 3、與行政總廚一起籌劃和設(shè)計(jì)菜單，開發(fā)當(dāng)?shù)匦枨蟮牟惋嫯a(chǎn)品。 4、熟悉飯店管理理論、餐飲管理理論、營銷學(xué)和服務(wù)心理學(xué)。 5、協(xié)調(diào)與其他部門的工作關(guān)系，確保賓客得到滿意的餐飲產(chǎn)品和良好的服務(wù)。 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 7、建全物資管理制度，對餐廳的設(shè)備、物資、用具等嚴(yán)格管理。 崗位要求 1、大專以上文化程度；2年以上同崗位工作經(jīng)驗(yàn)。 2、精通本部門的業(yè)務(wù)知識，熟練掌握中餐、西餐、酒吧、茶館的技能及管理技巧。 3、熟悉 食品原材料采購、儲藏和廚房生產(chǎn)、餐廳服務(wù)全過程，善于安排各個環(huán)節(jié)的工作，能保證餐飲管理的協(xié)調(diào)發(fā)展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產(chǎn)品配方、各種食品原材料出料率標(biāo)準(zhǔn)，控制產(chǎn)品質(zhì)量和成本消耗。 5、具有社會活動能力、組織領(lǐng)導(dǎo)工作能力和實(shí)際工作能力；善于調(diào)動餐飲 部各級管理人員的積極性。

【崗位職責(zé)】 1、負(fù)責(zé)餐廳管理工作,制定并實(shí)施餐廳經(jīng)營的所有計(jì)劃。 2、負(fù)責(zé)實(shí)現(xiàn)部門的營業(yè)收入指標(biāo)和利潤指標(biāo)。 3、與行政總廚一起籌劃和設(shè)計(jì)菜單，開發(fā)當(dāng)?shù)匦枨蟮牟惋嫯a(chǎn)品。 4、熟悉飯店管理理論、餐飲管理理論、營銷學(xué)和服務(wù)心理學(xué)。 5、協(xié)調(diào)與其他部門的工作關(guān)系，確保賓客得到滿意的餐飲產(chǎn)品和良好的服務(wù)。 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 7、建全物資管理制度，對餐廳的設(shè)備、物資、用具等嚴(yán)格管理。 【崗位要求】 1、5年以上同崗位工作經(jīng)驗(yàn)，有高端社會餐飲工作經(jīng)驗(yàn)者優(yōu)先。 2、精通本部門的業(yè)務(wù)知識，熟練掌握中餐、西餐、茶類的技能及管理技巧。 3、熟悉 食品原材料采購、儲藏和廚房生產(chǎn)、餐廳服務(wù)全過程，善于安排各個環(huán)節(jié)的工作，能保證餐飲管理的協(xié)調(diào)發(fā)展。 4、具有食品原材料加工、餐飲成本核算方面的知識。掌握各種產(chǎn)品配方、各種食品原材料出料率標(biāo)準(zhǔn)，控制產(chǎn)品質(zhì)量和成本消耗。 5、具有社會活動能力、組織領(lǐng)導(dǎo)工作能力和實(shí)際工作能力；善于調(diào)動餐飲 各級管理人員的積極性。

崗位職責(zé) 1、負(fù)責(zé)會展餐飲的日常營運(yùn)管理工作； 2、負(fù)責(zé)根據(jù)公司經(jīng)營策略和目標(biāo)，制訂餐飲部的日常營運(yùn)計(jì)劃，并對銷售目標(biāo)、營運(yùn)目標(biāo)進(jìn)行分解和執(zhí)行落地； 3、負(fù)責(zé)根據(jù)各餐廳的營業(yè)額、利潤、人效等進(jìn)行分析，并結(jié)合實(shí)際制訂運(yùn)營管理體系和推行； 4、負(fù)責(zé)對餐飲營運(yùn)團(tuán)隊(duì)的進(jìn)行指導(dǎo)和監(jiān)督，保證公司經(jīng)營指標(biāo)的達(dá)成； 5、負(fù)責(zé)帶領(lǐng)團(tuán)隊(duì)進(jìn)行市場調(diào)查，掌握市場動態(tài)，調(diào)整經(jīng)營策略，整合可用資源，促進(jìn)公司階段性經(jīng)營目標(biāo)的達(dá)成； 6、主持餐飲工作會議，指導(dǎo)改善工作中存在的問題，對中基層管理人員進(jìn)行有效輔導(dǎo)，運(yùn)用各種有效方法提升團(tuán)隊(duì)成員的工作能力，提升團(tuán)隊(duì)凝聚力； 9、負(fù)責(zé)與公司內(nèi)各部門進(jìn)行良好的溝通，參與制訂公司經(jīng)營的突發(fā)或緊急事件應(yīng)對處理辦法； 10、完成其他上級交代的工作任務(wù)。 任職要求 1、大專以上學(xué)歷，專業(yè)不限，8年以上會展、度假酒店、園區(qū)/景區(qū)餐飲管理工作經(jīng)驗(yàn)； 2、掌握門店經(jīng)營管理流程以及相關(guān)的法律法規(guī)，熟悉餐飲門店經(jīng)營管理的優(yōu)先考慮； 3、具有良好的統(tǒng)籌管理、組織管理能力，較強(qiáng)的責(zé)任心和事業(yè)心； 4、具有較強(qiáng)的溝通協(xié)調(diào)能力、口頭表達(dá)能力、數(shù)據(jù)分析能力以及方案計(jì)劃執(zhí)行能力；

【崗位職責(zé)】 1、負(fù)責(zé)餐飲部行政管理工作,制定并實(shí)施餐飲經(jīng)營的所有計(jì)劃。 2、負(fù)責(zé)實(shí)現(xiàn)部門的營業(yè)收入指標(biāo)和利潤指標(biāo)。 3、與行政總廚一起籌劃和設(shè)計(jì)菜單，開發(fā)當(dāng)?shù)匦枨蟮牟惋嫯a(chǎn)品。 4、熟悉飯店管理理論、餐飲管理理論、營銷學(xué)和服務(wù)心理學(xué)。 5、協(xié)調(diào)與其他部門的工作關(guān)系，確保賓客得到滿意的餐飲產(chǎn)品和良好的服務(wù)。 6、制定餐廳推銷策略，督促員工做好食品飲料的推銷工作，提高餐飲銷售收入。 7、建全物資管理制度，對餐廳的設(shè)備、物資、用具等嚴(yán)格管理。 【崗位要求】 1、大專以上文化程度；1-2年以上同崗位工作經(jīng)驗(yàn)。 2、要求酒水管理崗位背景，侍酒師資歷優(yōu)先。

·Directly responsible for day to day administration of the whole F&B service department, in line with LHI brand standard 直接全面負(fù)責(zé)管理整個餐飲部的行政，按照朗廷品牌標(biāo)準(zhǔn)，國際領(lǐng)先酒店的目標(biāo)和員工手冊條例保證其營運(yùn)順暢，實(shí)現(xiàn)利潤最大化。 ·Work very close with Hotel Manager to report and brief of daily operation and take a sign of for any change of direction. 協(xié)助酒店經(jīng)理，匯報(bào)及傳達(dá)每日運(yùn)營情況并對任何情況做出及時有效的回應(yīng)。 ·To ensure optimum guest satisfaction at all times in keeping with policies. 遵照酒店規(guī)章制度，提升客戶滿意度 ·To drive a breakage program for the front of the house colleagues, working together with all parties, stewarding, kitchen and whoever is involved, in order to maintain breakage % level under the KPI agreed number. 領(lǐng)導(dǎo)前線同事按照損耗程序，并與管事部，廚房及相關(guān)部門一起，以將損耗率降至最低。 ·To ensure that any procedures set by Finance, HR or other operating departments are on line and implemented according. 確保嚴(yán)格按照財(cái)務(wù)部，人力資源部及其他營運(yùn)部門制定的程序 ·Responsible for carry out or directly monitor any project agreed prior. 負(fù)責(zé)執(zhí)行或直接監(jiān)測事先商定的任何項(xiàng)目 ·Be responsible for control of security related issues like floor master keys, cashier procedures and others. 負(fù)責(zé)控制并確保相關(guān)的安全問題，例如萬能鑰匙，收銀程序等。 ·Ensure that fire, health, safety and hygiene standards are maintained for the whole department. 保證消防，健康，安全及清潔的各項(xiàng)指標(biāo)達(dá)到酒店標(biāo)準(zhǔn)并時刻保持。 ·Perform any duties assigned by the Management deemed necessary. 執(zhí)行任何管理層委托的工作。

【崗位職責(zé)】 1、確保根據(jù)經(jīng)營理念對各餐廳和宴會部進(jìn)行高效地管理。 2、督導(dǎo)各餐廳和宴會部的服務(wù)、食品和酒水標(biāo)準(zhǔn)。指導(dǎo)餐廳經(jīng)理、宴會經(jīng)理和廚務(wù)部合作，以確保必要時采取正確的行動。 3、確保各餐廳管理團(tuán)隊(duì)、宴會部及其產(chǎn)品符合市場的需要和發(fā)展趨勢。 4、經(jīng)常性檢查各餐廳食品和酒水，對食品和酒水質(zhì)量要嚴(yán)格甚至苛刻的把關(guān)。 5、處理所有客人關(guān)于食品、酒水和服務(wù)方面的投訴、要求和咨詢。 6、與客人建立并保持良好的客戶關(guān)系，及時處理客人投訴并滿足客人在餐飲方面的各種服務(wù)要求。 7、制定餐飲部年度市場營銷計(jì)劃，并在此基礎(chǔ)上，協(xié)助餐飲部各運(yùn)營場所制定部門年度營銷計(jì)劃。 8、持續(xù)尋找各種途徑協(xié)助餐廳管理，以獲得最大的營業(yè)額和利潤。 9、確保餐飲部順利和有效的運(yùn)營，并在需要時為其他部門提供服務(wù)及支持，并確保設(shè)備得到適當(dāng)維護(hù)。 10、指導(dǎo)下屬確保生產(chǎn)力水平符合凱悅設(shè)計(jì)標(biāo)準(zhǔn)及凱悅酒店集團(tuán)餐飲部運(yùn)營手冊的要求。 【崗位要求】 1、大專以上文化程度；2年以上同崗位工作經(jīng)驗(yàn)。 2、精通餐飲部各運(yùn)營場所的業(yè)務(wù)知識及管理技巧。 3、熟悉餐廳服務(wù)全過程，善于安排各個環(huán)節(jié)的工作，能保證餐飲管理的協(xié)調(diào)發(fā)展。 4、具有社會活動能力、組織領(lǐng)導(dǎo)工作能力和實(shí)際工作能力；善于調(diào)動餐飲部各級管理人員的積極性。

【崗位職責(zé)】 1、負(fù)責(zé)餐廳線上線下營銷活動的策劃、執(zhí)行與效果評估，提升品牌知名度和客戶流量； 2、制定并實(shí)施餐廳的年度、季度、月度營銷計(jì)劃，確保營銷目標(biāo)達(dá)成； 3、分析市場趨勢和競爭對手動態(tài)，優(yōu)化營銷策略，提升餐廳市場競爭力； 4、管理社交媒體平臺（如微信、抖音、大眾點(diǎn)評等），策劃內(nèi)容并維護(hù)客戶互動，提高用戶粘性； 5、協(xié)調(diào)與外部合作伙伴（如平臺、供應(yīng)商、KOL等）的關(guān)系，拓展?fàn)I銷渠道； 6、定期收集并分析客戶反饋，優(yōu)化服務(wù)流程和營銷方案，提升客戶滿意度； 7、協(xié)助門店運(yùn)營團(tuán)隊(duì)完成促銷活動的落地執(zhí)行，確?；顒有Ч?8、完成上級交辦的其他營銷相關(guān)工作。 【崗位要求】 1、對餐飲行業(yè)有濃厚興趣，具備較強(qiáng)的市場敏感度和創(chuàng)新思維； 2、優(yōu)秀的溝通協(xié)調(diào)能力和團(tuán)隊(duì)合作精神，能夠高效對接內(nèi)外部資源； 3、具備一定的數(shù)據(jù)分析能力，能通過數(shù)據(jù)優(yōu)化營銷策略； 4、熟悉主流社交媒體平臺的運(yùn)營規(guī)則和推廣方式； 5、抗壓能力強(qiáng)，適應(yīng)快節(jié)奏工作環(huán)境，能靈活應(yīng)對突發(fā)情況； 6、有餐飲、零售或相關(guān)行業(yè)營銷經(jīng)驗(yàn)者優(yōu)先，但無經(jīng)驗(yàn)者亦可培養(yǎng)； 7、工作積極主動，責(zé)任心強(qiáng)，注重結(jié)果導(dǎo)向。

POSITION PURPOSE 職位目標(biāo) Has overall responsibility for providing leadership and management for the Food & Beverage Division(F&B and Culinary) be accountable for its asset and performance – i.e., F&B revenue & profitability, Food quality, hygiene & cost, guest satisfaction, brand consistency and employee engagement.  This position is also responsible for establishing business plans which results in the long term continued growth and profitability of the division.  全面負(fù)責(zé)領(lǐng)導(dǎo)和管理餐飲板塊（餐飲服務(wù)和廚房）并對資產(chǎn)和績效負(fù)責(zé)，如，餐飲部的收入&盈利能力，食品質(zhì)量、衛(wèi)生及成本率，客人滿意度，品牌一致性和員工情感投入。該職位也負(fù)責(zé)建立將導(dǎo)致持續(xù)增長和盈利的商業(yè)計(jì)劃。   KEY ROLES & RESPONSIBILITIES 關(guān)鍵角色和職責(zé) ·Maintain and promote Raffles’ service culture and operating standards.  ·保持和促進(jìn)萊佛士酒店的服務(wù)文化和操作標(biāo)準(zhǔn) ·Direct all operational activities towards supporting the Hotel’s goals - Gross Operating Profit, Food quality, cost, Guest Satisfaction, Brand Consistency and Employee Engagement. ·管理所有符合酒店目標(biāo)的經(jīng)營活動——營業(yè)總收入，食品質(zhì)量，成本率，客人滿意度，品牌一致性和員工情感投入 ·Set periodical business plan, budget, and forecast and performance reports.  ·定期制定商業(yè)計(jì)劃，預(yù)算，預(yù)測和業(yè)績報(bào)告 ·Assist in planning of menus and designing standard recipes in order to ensure consistent quality in food production, thereby satisfying guest needs and expectations ·協(xié)助菜單制定和設(shè)計(jì)標(biāo)準(zhǔn)配方以便確保在食品生產(chǎn)中保持始終如一的質(zhì)量，而滿足顧客的需求和期望。 ·Ensure a constantly good standard of food quality, creative presentation and profitability  確保維持食品質(zhì)量標(biāo)準(zhǔn)，創(chuàng)新表現(xiàn)和利潤率。 ·Coordinate the Division, interpretation and implementation of Raffles / hotel’s policies, operating procedures and training programs, manuals, directives, menus, work schedules, rules and regulations for the food and beverage staff. ·為部門員工協(xié)調(diào)發(fā)展，闡釋并執(zhí)行萊佛士酒店的政策，運(yùn)營程序和培訓(xùn)項(xiàng)目，手冊，指南，菜單，工作安排，規(guī)則和條例 ·Implement Raffles’ service culture and operating standards. ·執(zhí)行萊佛士的服務(wù)文化和操作標(biāo)準(zhǔn) ·Conduct random checks to ensure that all standards are being followed consistently in the F&B Division.  ·進(jìn)行隨機(jī)檢查確保餐飲板塊始終貫徹執(zhí)行所有標(biāo)準(zhǔn) ·Maintain up-to-date records on Division employees’ attendance, appearance, work and vacation schedules, labor costs, payroll, absenteeism, turnover and disciplinary action. ·對部門員工考勤，外表，工作和休假計(jì)劃，勞動力成本，工資，缺勤，營業(yè)額和懲罰措施的最新記錄承擔(dān)職責(zé)。 ·Approve the employment and termination of Division talent and employees and is responsible for on-the-job training on a regular basis. ·批準(zhǔn)部門員工的雇傭和離職，負(fù)責(zé)定期的在職培訓(xùn) ·Coordinate the selection, purchasing, storage, inventorying, maintenance and usage of all related food and beverage supplies and equipment. ·協(xié)調(diào)所有部門相關(guān)的物品和設(shè)備的選擇，采購，存儲，盤點(diǎn)，維護(hù)和使用 ·Ensure the implementation of HACCP policies and procedures throughout the F&B Division.  ·確保HACCP政策和程序在整個餐飲部的實(shí)施 ·Handle all guest complaints in the food and beverage division ·處理整個餐飲板塊的客人投訴 ·Maintain current prices and approved purveyors listed based on quality, service and cost of all related food and beverage items for requisitioning purposes, store inventories, cost control procedures and forecasts. ·按照餐飲部所有相關(guān)項(xiàng)目的申請目的，庫存，成本控制程序和預(yù)測，根據(jù)質(zhì)量，服務(wù)，和成本維持當(dāng)前的價(jià)格和選擇供應(yīng)商 ·Work closely with local, state and governmental organizations in maintaining the highest standards of hygiene, sanitation and cleanliness in food and beverage areas. ·使部門緊密配合當(dāng)?shù)?，州和政府組織維護(hù)最高環(huán)境衛(wèi)生和清潔標(biāo)準(zhǔn) ·Develop new and special promotions that will improve guest satisfaction under the guidelines of the Raffles’ standards operating procedures. ·在萊佛士標(biāo)準(zhǔn)運(yùn)營程序指導(dǎo)方針下開發(fā)新的和特別的將提高客人滿意度的促銷活動 ·Develop and maintain effective communications between all operating departments. ·與所有運(yùn)作部門保持有效溝通 ·Conduct daily Division Meeting to discuss VIP guests in house & arrival, F&B revenue updates, operational challenges and ways to improve. ·召開每日的部門例會討論在店和即將到店的重要客人，餐飲部收入更新，經(jīng)營挑戰(zhàn)和改進(jìn)方法 ·Maintains a favorable working relationship with all divisions to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness ·與所有部門良好的工作關(guān)系，培養(yǎng)和促進(jìn)一種有利于提高員工士氣和工作效率的合作和協(xié)調(diào)的工作氛圍 ·Ensure that all F&B outlets update Guest Preference database on a regular basis  ·確保所有餐廳定期更新客人喜好數(shù)據(jù)庫 ·Coordinate promotional plan with Public Relation as well as menu cycles. ·與公共關(guān)系協(xié)調(diào)促銷計(jì)劃，協(xié)商菜單周期 ·Develop high performing F&B management team to take on the next role. Growing managers within Raffles  ·培養(yǎng)和發(fā)展高素質(zhì)的餐飲板塊管理團(tuán)隊(duì)，在萊佛士酒店內(nèi)部培養(yǎng)越來越多的管理者 ·Respond properly in any hotel emergency or safety situation. ·對酒店緊急情況或安全狀況做出適當(dāng)回應(yīng)   PERSONAL ATTRIBUTES 個人品質(zhì) ·Solid business / financial acumen with good understanding of luxury hotel operations ·扎實(shí)的商業(yè)/金融頭腦和對奢華酒店運(yùn)營的良好理解 ·Act as a role model in delivering elegant and understated service with sophistication ·作為一個成熟的提供高雅而低調(diào)服務(wù)的典范 ·Demonstrate leadership qualities to build strong employee engagement ·發(fā)揮領(lǐng)導(dǎo)力，建立良好的員工情感投入 ·Strong interpersonal skills and attention to detail ·優(yōu)秀的人際交往能力，注重細(xì)節(jié) ·Good communicator with fluency in English.  Ability to communicate in a Mandarin, where the hotel operates  is desirable ·流利地使用英語進(jìn)行溝通。能夠使用普通話交流更佳。 ·Proven organizational skills, able to set and meet deadlines with quality results. ·行之有效的組織能力，能夠在規(guī)定期限內(nèi)高質(zhì)量地完成工作 ·Good understanding of budgeting, forecasting, expenses and payroll control ·對預(yù)算，預(yù)測，費(fèi)用和工資控制有良好的理解 ·Executive presence – self assured exuding quiet confidence and humility ·自信和謙恭   QUALIFICATIONS 任職資格 ·Degree from a reputable hotel school preferred. ·著名酒店管理學(xué)校畢業(yè)優(yōu)先   EXPERIENCE 工作經(jīng)驗(yàn) ·Minimum 5-7 years of experience in managing culinary operations and 2-3 years on F&B or F&B Division in a luxury hotel gained from working in key cities / resorts destinations globally. ·至少5-7年全球主要城市和度假村奢華酒店廚房運(yùn)作及2-3年餐飲板塊管理經(jīng)驗(yàn)

About Four Seasons Hotels and Resorts At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About Four Seasons Hotel Suzhou Nestled?on?a?private?island?in?Jinji?Lake,?Four?Seasons?Hotel?Suzhou?emerges?as?a?tranquil?oasis?embraced?by?lush?gardens?and?sparkling?waters.?As?an?urban?resort,?it?stands?just?steps?from?the city's coreyet within its bounds lies a tranqull sanctuary, where the hustle of downtown softens into serene privacy. The Hotel features 199 guest rooms and suites complemented by 11 standalone villas, providing an idylic sanctuary for family gatherings, romantic getaways, or business stays. About the role Reporting to the General Manager, this dynamic role oversees all operational, financial and people related matters in Food & Beverage, leading Culinary, Restaurant, Bar, Room Service and Banquet. To thrive in the role, the ideal candidate will have a solid track record in high quality and high volume operations, a thirst for multi-tasking and a hunger for delivering results, by cultivating a team culture that is fun, performance driven and constantly looking to evolve. The role balances the critical importance of strategic high level leadership with the day to day management of the operation, by developing and engaging the team, problem solving and delivering results for the business, from a people, product and profit perspective. The culture of Four Seasons is dynamic, fast-paced and responsive to business priorities. On offer is a strong sense of achievement, professional growth and the opportunity for industry recognition. What you will do Manage the day-to-day life of the Division, both at the operational and administrative levels Directing and controlling the activities of the various departments of the F&B Division to ensure the application of the Four Seasons quality standards, policies and procedures Monitor and explain the Profit and Loss statements, the Weekly Reports, and the Labor Reports to other members of the staff such as the Director of Finance Performing the necessary controls in all areas of the F&B Division to ensure that quality standards are met Prepare and conduct annual performance reviews in accordance with hotel policy and to inform management of any developments within the department Participate in the development of the team through personalized monitoring of each member of his or her team and by proposing training actions to improve individual performance Conducting recruitment interviews according to the Four Seasons Quality Criteria and conducting our "Evolve Interview Guide" to ensure that staff are well informed about the department's objectives and hotel policies Monitor the proper management of the Department's payroll Establish rational annual income and expenditure plans for the F&B Concentrate efforts on maximizing the Department's profit and controlling costs Contribute to the development of the hotel's annual marketing plan, taking advantage of all Departments to increase revenue and improve the hotel's image Work closely with the General Management, Chefs and Beverage Leaders to design the menus, offerings and corporate activations Communicate with all Departments of the hotel on business fluctuations and developments, special guests and groups Develop excellent relationships with guests, regulars and group contacts in order to provide a quality and personalized service to the clientele Be present on the operations and to position oneself as an interlocutor of choice Provide a personalized follow-up for each client during their stay. Ensure that there is attention in the room every day and that all customer requests are followed up Be an ambassador of the Four Seasons philosophy and ensure that it is understood and respected by all Work in harmony with colleagues and supervisors Track record of building, maintaining and leveraging positive & productive ownership relations, working collaboratively to achieve mutual goals Build effective relationships with all key stakeholders and create an environment that supports collaboration and involvement Key?Components Set strategic and operational direction in collaboration with the exec leadership team Provide dynamic leadership, coaching and feedback, development plans and succession plans for current and future leaders. Nurture a culture of connection craftsmanship and character, allowing people space to be themselves, whilst aligning teams with shared goals Drive performance, by setting metrics and benchmarks, identifying ways to improve how we do things and leading the way with industry trends Maintain a visibility in the operation at key times to support operational teams and the guest experience Proactively seek the industry’s top talent, ensuring we have the right people in the right roles, at the right times Develop strong internal relationships internally across the hotel, with our owners, suppliers and contractors Drive profitability by closely managing labour and operating expenses through effective scheduling, budgeting, menu engineering, purchasing decisions and stock control What you bring 3+ years' experience in a Director of Food and Beverage role in a luxury 5* hotel with a high focus on quality whilst operating at high volumes Understanding of the Chinese market, with preference given to candidates who have experience in China A leadership style that is authentic, engaging and strategic, based on identified business priorities A positive, can-do attitude that shows resilience and maturity with strong communication skills Understanding of luxury components, with a sharp attention to detail and high focus on service A Good command of both written and spoken Chinese and English Work authorization in China is a must What we offer Competitive Salary, wages, and a comprehensive benefits package Excellent Training and Development opportunities Employee Discount for stays at any Four Seasons worldwide Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals

MAJOR RESPONSIBILITIES 責(zé)任概要 : Functionsas the Strategic Business Leader ofthe hotel’s Food and Beverage operation including restaurants, bars andlounges, room service, banquets and catering, where applicable. Positionoversees the development and implementation of departmental strategies andensures implementation of the brand service strategy and brandinitiatives.? The position ensures theFood and Beverage operation meets the brand’s target customer needs, ensuresassociate satisfaction, focuses on growing revenues and maximizes the financialperformance of the department.? As amember of the executive committee develops and implements hotel-wide strategiesthat deliver products and services to meet or exceed the needs and expectationsof the brand’s target customer and property associates and provide a return oninvestment to the owner and Marriott International.