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Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 領(lǐng)導(dǎo)方面的展現(xiàn)-利用人際關(guān)系和溝通技巧進(jìn)行領(lǐng)導(dǎo),有影響力的,并能鼓勵(lì)帶動(dòng)其他人; 建立完好的財(cái)務(wù)（運(yùn)作）/商業(yè)決議計(jì)劃; 證實(shí)其誠信/清廉; 在列舉的幾個(gè)方面中做出領(lǐng)袖榜樣。 Exceeding Customer Expectations - Providing services that are above and beyond for customer satisfaction and retention. 超越賓客的預(yù)期要求- 在提供給客人服務(wù)之前能較早的預(yù)知其需求, 能更好地達(dá)到其滿意程度。 Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance,  feedback, and individual coaching when needed. 提升服務(wù) – 和賓客有充分的溝通并了解其個(gè)別需求, 提供向?qū)? 回饋并在（賓客）需要時(shí)提供方便。 Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. 提高和建立自身團(tuán)隊(duì) – 鼓勵(lì)和建立共同信賴度, 相互尊敬并在團(tuán)隊(duì)中和其他員工達(dá)到良好地溝通。 Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc. 達(dá)成/超越目標(biāo) – 達(dá)到和超越目標(biāo)包括評(píng)估目標(biāo), 預(yù)算目標(biāo)和團(tuán)隊(duì)目標(biāo),等等… Modelling Appropriate Behaviours - Serving as a role model to demonstrate appropriate behaviours. 模擬專屬行為 – 設(shè)立一個(gè)典型去證明適合其行為。 Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. 和領(lǐng)班，同事或是下屬間的溝通 – 可利用電話, 書面形式, 或是發(fā)送電子郵件的形式傳輸信息給予督導(dǎo), 同事和下屬。 Improving Profit - Developing means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc. 增加利潤 - 表明增加利潤, 包括減少成本和支出,并開展更多的商業(yè)機(jī)會(huì)。 Guiding, Directing, and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance. 引導(dǎo),監(jiān)督和激勵(lì)下屬 - 指迎方向和監(jiān)督下屬, 包括制定評(píng)估標(biāo)準(zhǔn)和檢測(cè)評(píng)估。 Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems. 作出決議和處理問題 – 分析信息并找尋最有效地途徑去解決問題。 Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. 提升和發(fā)展他人 – 根據(jù)個(gè)人發(fā)展的不同需求,指導(dǎo),或者幫助他人提高相應(yīng)的專業(yè)知識(shí)或是服務(wù)技巧。 Communicating Information Timely - Informing and/or updating the executives, the peers and the subordinates on relevant information in a timely manner. 時(shí)段性地溝通 – 通告并/及時(shí)更新行政方面, 同事和下屬內(nèi)相關(guān)的信息內(nèi)容。 Maintaining Balance Between Profit and Service Satisfaction - Estimating cost and benefit ratio, maintaining balance between profit and service satisfaction. 保持利潤和服務(wù)滿意度的平衡 – 盡可能地降低成本和創(chuàng)收效益, 保持利潤和服務(wù)滿意度的平衡。 Ensuring Communication of Expectations and Objectives - Ensuring that expectations and objectives are clearly communicated to subordinates; subordinates are also open to raise questions and/or concerns. 確保預(yù)期和目標(biāo)的溝通性 – 確保將您所預(yù)期的目標(biāo)清晰無誤的傳導(dǎo)到給你的下屬.作為下屬也可以相應(yīng)地對(duì)其進(jìn)行提問并表明(他們) 想關(guān)心到的方面。 Setting Goals - Establishing challenging, realistic and obtainable goals to guide operation and performance. 制定目標(biāo) – 制定具有挑戰(zhàn)性,可行性和可獲取性的目標(biāo)從而控制日常營運(yùn)和評(píng)估目標(biāo)。 Develops and implements incentive programs for staff to maximize revenue and encourage goal attainment for all areas. 制定并實(shí)行激勵(lì)員工的 計(jì)劃,使收入最大化,在各方面鼓勵(lì)完成目標(biāo)。 Manages area of operation to budget by P&L, budget worksheets and payroll progress reports. 經(jīng)營預(yù)算審查營運(yùn)報(bào)表，預(yù)算工作和薪金進(jìn)度報(bào)告。 Manages department’s controllable expenses to achieve or exceed budget goals. 管理部門的可控費(fèi)用達(dá)到或超過預(yù)算目標(biāo)。 Understands the impact of department’s operation on the overall hotel financials goals, educates staff on details as appropriate. 了解部門的運(yùn)作對(duì)酒店的整體財(cái)務(wù)目標(biāo)的影響，教導(dǎo)員工對(duì)細(xì)節(jié)緊慎。 Ensures cash control and liquor control procedures are followed. 保證現(xiàn)金的控制和酒的控制程序都是符合標(biāo)準(zhǔn)的。 To review all position descriptions and operating parameters of the restaurant, and recommend to the F&B Management the appropriate changes where applicable. 審查餐廳所有位置的說明和運(yùn)行參數(shù)，并推薦給餐飲管理部門適當(dāng)修改意見。 To maintain effective communication on the activities of the department with the F&B Office and other areas of the Hotel, in order to provide the best possible service to the guests. 保持有效的溝通，了解新聞部的活動(dòng)與餐飲辦公室事務(wù)及其他地區(qū)的酒店，以提供最好的服務(wù)給客人。