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一、禮賓服務(wù)? Concierge Service 遵守酒店管理公司流程，確保所有客人在入住/退房都及時(shí)收到行李。? Ensure all the guests could received the luggage on time during check in and check out 熟悉當(dāng)日的預(yù)到和退房情況，特別關(guān)注貴賓, 會(huì)員，團(tuán)隊(duì)和其他的信息。???????? Understand guest arrival and departure, fouce on VIP, membership, and group. 和賓客服務(wù)主任緊密配合確保貴賓，會(huì)員的行李及時(shí)地送到房間。?? Communicate with guest guest service officer, to ensure the VIP luggage is delived on time. 在高峰期協(xié)助保安員對(duì)入口車(chē)道的交通疏導(dǎo)。???????????? Assist the security manage the traffic in front of the lobby at the peak season. 優(yōu)先推薦本酒店經(jīng)營(yíng)的餐廳及其它營(yíng)業(yè)場(chǎng)所，讓客人熟悉有關(guān)營(yíng)運(yùn)時(shí)間和推廣內(nèi)容。 Recommended this hotel operating restaurants and other places of business, let the guests are familiar with the relevant operating time and promotion content.?????????? 二、部門(mén)管理? Department management??????????????????? ? 舉行班次例會(huì)確保員工明確指示并實(shí)行，保持工作時(shí)間內(nèi)的標(biāo)準(zhǔn)儀容儀表。 Arrange the shift meeting and maintains excellent grooming standard at all times 根據(jù)相關(guān)的工作要求負(fù)責(zé)對(duì)行李員的培訓(xùn)。??????????? Training the new staff follow the schedule 確保所有禮賓員都知曉酒店設(shè)備的相關(guān)信息。??????? Make sure all staff understand hotel product knowledge 準(zhǔn)備發(fā)放報(bào)紙的相關(guān)報(bào)告，和供應(yīng)商協(xié)調(diào)提高效率，監(jiān)督員工發(fā)送報(bào)紙的程序。? Prepare for the newspaper reports, supervising staff sending newspaper program. 確保所有設(shè)備在正常狀況運(yùn)行并做好記錄。?? ?Make sure all the equipments are running and make a record.