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【崗位職責(zé)】 1、負(fù)責(zé)規(guī)劃公司的市場(chǎng)發(fā)展策略，把握公司在行業(yè)中的發(fā)展方向，完成公司在行業(yè)中的市場(chǎng)定位，及時(shí)提供市場(chǎng)反饋并對(duì)公司的市場(chǎng)操作計(jì)劃不斷優(yōu)化與完善； 2、通過(guò)各種市場(chǎng)推廣手段完成既定的品牌營(yíng)銷目標(biāo)，對(duì)營(yíng)銷預(yù)期目標(biāo)及實(shí)際效果負(fù)責(zé)； 3、負(fù)責(zé)大客戶開(kāi)發(fā)、會(huì)議、渠道拓展、商務(wù)洽談、開(kāi)發(fā)和協(xié)調(diào)各類媒體資源，建立有效的媒介傳播手段等； 4、負(fù)責(zé)團(tuán)隊(duì)的建設(shè)與管理，全面安排、管理市場(chǎng)部的年度市場(chǎng)策略和市場(chǎng)計(jì)劃； 【崗位要求】 1、學(xué)歷要求：大專以上學(xué)歷，廣告、市場(chǎng)營(yíng)銷、新聞、大眾傳播等相關(guān)專業(yè)優(yōu)先 2、工作經(jīng)驗(yàn)及年限：五年以上酒店市場(chǎng)管理工作經(jīng)驗(yàn)，3年以上市場(chǎng)營(yíng)銷負(fù)責(zé)人工作經(jīng)驗(yàn) 3、培訓(xùn)：戰(zhàn)略管理、組織變革管理、管理能力開(kāi)發(fā)、市場(chǎng)營(yíng)銷及談判技巧等方面的培訓(xùn) 4、專業(yè)技能：對(duì)市場(chǎng)營(yíng)銷工作有深刻認(rèn)知，有較強(qiáng)的市場(chǎng)感知能力、敏銳地把握市場(chǎng)動(dòng)態(tài)、市場(chǎng)方向的能力、密切的媒體合作關(guān)系 5、通用技能（計(jì)算機(jī)/語(yǔ)言等）熟練使用辦公軟件。普通話標(biāo)準(zhǔn)流利 6、職業(yè)素養(yǎng)及勝任能力要求：高度的工作熱情，良好的團(tuán)隊(duì)合作精神，有較強(qiáng)的觀察力和應(yīng)變能力、出色的人際溝通能力、團(tuán)隊(duì)建設(shè)能力、組織開(kāi)拓能力 7、有度假型酒店經(jīng)驗(yàn)優(yōu)先

1、制定并執(zhí)行酒店人力資源戰(zhàn)略和計(jì)劃，確保其與酒店的戰(zhàn)略目標(biāo)和業(yè)務(wù)需求相符合。 2、負(fù)責(zé)員工招聘、培訓(xùn)、績(jī)效管理、薪資福利等方面的策略和計(jì)劃，并推動(dòng)其落實(shí)。 3、監(jiān)督和支持員工發(fā)展和職業(yè)規(guī)劃，為員工提供必要的培訓(xùn)和發(fā)展機(jī)會(huì)。 4、建立和維護(hù)良好的勞動(dòng)關(guān)系，處理員工投訴和糾紛，確保員工對(duì)公司的忠誠(chéng)度和滿意度。 5、負(fù)責(zé)部門內(nèi)各項(xiàng)管理，包括預(yù)算計(jì)劃、重點(diǎn)方向等重點(diǎn)管理。 6、負(fù)責(zé)對(duì)內(nèi)外的聯(lián)系，對(duì)內(nèi)實(shí)際匯報(bào)并落實(shí)工作；對(duì)外界積極主動(dòng)接待聯(lián)系。

崗位職責(zé):? 1.全權(quán)負(fù)責(zé)處理酒店的一切事務(wù)，完成酒店所確定的各項(xiàng)目標(biāo)；制定酒店經(jīng)營(yíng)目標(biāo)和管理發(fā)展方向，保證經(jīng)營(yíng)業(yè)務(wù)順利進(jìn)行； 2.協(xié)調(diào)內(nèi)、外部關(guān)系，使酒店有一個(gè)高效率的工作團(tuán)隊(duì)；抓好重要客人的接待工作，塑造酒店良好的內(nèi)、外部交流溝通； 3.制定有效的激勵(lì)政策和適合店情的考核標(biāo)準(zhǔn)； 4.抓好酒店員工隊(duì)伍建設(shè)和人才培養(yǎng)工作，全面提高酒店員工的素質(zhì)； 5.負(fù)責(zé)酒店年度預(yù)算與決策的編制，嚴(yán)格控制酒店的經(jīng)營(yíng)成本和開(kāi)支，檢查分析每月?tīng)I(yíng)業(yè)情況； 6.全面負(fù)責(zé)酒店的安全管理，有重點(diǎn)地定期巡視公眾場(chǎng)所及各部門工作情況，檢查或抽查服務(wù)質(zhì)量。 任職資格:? 1.45歲以內(nèi)（45歲以上不考慮），大專及以上學(xué)歷； 2.5-10年酒店管理工作經(jīng)驗(yàn)，最少5年以上同等崗位工作經(jīng)歷；具備全服務(wù)酒店總經(jīng)理經(jīng)驗(yàn) 3.熟悉酒店項(xiàng)目運(yùn)營(yíng)管理，能夠領(lǐng)導(dǎo)團(tuán)隊(duì)搭建起酒店項(xiàng)目的運(yùn)營(yíng)管理體系；? 4.具備良好的執(zhí)行能力，較高層面的系統(tǒng)化管理思維，極強(qiáng)的信息統(tǒng)合及分析判斷能力，極強(qiáng)的資源整合和運(yùn)用能力。 薪資：面議。

職位概述MAIN DUTIES: 為酒店開(kāi)發(fā)并執(zhí)行營(yíng)銷戰(zhàn)略，確保達(dá)成營(yíng)收與客房銷售目標(biāo)，調(diào)整營(yíng)銷戰(zhàn)略，實(shí)施具體行動(dòng)，監(jiān)控并完成各項(xiàng)目標(biāo)。 Develop and implement sales and marketing strategies for the hotel to ensure revenue and room night sales goals are achieved, sales and marketing strategies are set, tactical plans are created and implemented, and results are monitored and achieved. 負(fù)責(zé)酒店籌備與酒店開(kāi)業(yè)的運(yùn)營(yíng)以其他相關(guān)工作。 Manage hotel Operations and other relative challenges for pre-opening and opening. 工作職責(zé)DUTIES AND RESPONSIBILITIES: ?財(cái)務(wù)回報(bào)Financial Returns: ?? 在預(yù)算內(nèi)達(dá)成營(yíng)收目標(biāo)和員工銷售目標(biāo)，使利潤(rùn)率最大化。參與制定部門年度預(yù)算、酒店的營(yíng)銷計(jì)劃、經(jīng)營(yíng)及財(cái)務(wù)計(jì)劃。 Achieve budgeted revenues and personal/team sales goals and maximise profitability. Participate in the preparation of the annual departmental operating budget, the hotel marketing plan and business plan, and financial plans. ? 擬定并執(zhí)行銷售計(jì)劃，推動(dòng)客房入住率明顯上升，提高平均房?jī)r(jià)，提升業(yè)務(wù)量，增加餐飲和宴會(huì)銷售。 Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales. ? 審核每月報(bào)表和銷售預(yù)測(cè)報(bào)告，分析當(dāng)前和潛在營(yíng)銷趨勢(shì)，協(xié)調(diào)各種活動(dòng)增加營(yíng)收與市場(chǎng)份額，并監(jiān)督進(jìn)展，確保業(yè)績(jī)達(dá)到或優(yōu)于既定營(yíng)收計(jì)劃。 Review monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan. ? 制定、開(kāi)發(fā)各種特別活動(dòng)和銷售活動(dòng)，向潛在客戶推廣酒店業(yè)務(wù)。參加貿(mào)易展以及全國(guó)和本地大型營(yíng)銷活動(dòng)，增加新業(yè)務(wù)機(jī)遇，為酒店提升營(yíng)銷機(jī)會(huì)。 Create and develop special events and sales blitzes to showcase? 員工團(tuán)隊(duì)People: ? 主管日常銷售活動(dòng)事務(wù)，計(jì)劃并分配工作，為每個(gè)員工設(shè)定工作績(jī)效目標(biāo)。為員工提供教導(dǎo)、輔導(dǎo)并給予定期反饋，協(xié)助解決各種員工矛盾，提高員工績(jī)效，并對(duì)員工優(yōu)異的工作表現(xiàn)予以認(rèn)可。 Direct day-to-day sales activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognise good performance. ? 對(duì)酒店?duì)I銷部門員工進(jìn)行教育、培訓(xùn)和激勵(lì)，促使酒店?duì)I收目標(biāo)得以達(dá)成。確保員工獲得完成工作職責(zé)所需的信息、市場(chǎng)數(shù)據(jù)以及各種工具與設(shè)備。 Educate, train and motivate sales and marketing teams to achieve hotel revenue goals. Ensure staff has the information, market data, tools and equipment to successfully carry out job duties. ? 同關(guān)鍵客戶和外部相關(guān)人員（如：賓客、航空公司、批發(fā)商、旅行社、廣告商、本地社區(qū)團(tuán)體）建立聯(lián)系并保持聯(lián)絡(luò)，借此增加團(tuán)體及會(huì)議業(yè)務(wù)量，包括客房銷售、餐飲銷售和宴會(huì)服務(wù)等。 Develop and maintain relationships with key clients and outside contacts (example: guests, airliners, wholesalers, travel agencies, ad agencies, local community groups) in order to produce group and/or convention business, to include room sales, food and beverage sales, and catering/banquet services. 賓客體驗(yàn)Guest Experience: ? 為賓客提供各種信息（如：忠誠(chéng)計(jì)劃、本地景點(diǎn)、餐廳、設(shè)備信息），以提升賓客體驗(yàn)。 Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience. ? 安排酒店會(huì)議及業(yè)務(wù)團(tuán)隊(duì)活動(dòng)，同其它酒店級(jí)部門協(xié)調(diào)，共同完成銷售部門同潛在客戶達(dá)成的協(xié)議中所規(guī)定的各項(xiàng)服務(wù)。 Schedule conventions and/or business group activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients. ? 同有關(guān)部門交流所有相關(guān)信息，包括即將抵達(dá)的貴賓、大型團(tuán)體或其他重要賓客的要求和特殊需求。 Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups,? ? 主管各種營(yíng)銷活動(dòng)，增銷各種酒店服務(wù)、產(chǎn)品及設(shè)施。 Lead marketing efforts to upsell guests on hotel services, offerings, and amenities. 企業(yè)責(zé)任Responsible Business: ? 發(fā)現(xiàn)降低營(yíng)銷效果和酒店整體銷售情況的運(yùn)營(yíng)問(wèn)題，同相關(guān)部門協(xié)作共同解決。 Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate department on solutions. ? 提升酒店與品牌在本地的知名度，有時(shí)可能需要作為酒店代表接受媒體采訪等。 Develop awareness and reputation of the hotel and the brand in the local community, may serve as the hotel representative for media related inquiries. ? 同本地社會(huì)團(tuán)體的業(yè)務(wù)領(lǐng)導(dǎo)、官員和代表保持密切聯(lián)系，確保酒店能經(jīng)常獲得高規(guī)格的曝光度。 Work closely with key business leaders, officials, and representatives of local community groups within the city to ensure constant high profile exposure for the hotel. ? 若同廣告機(jī)構(gòu)、咨詢公司和其它供應(yīng)商開(kāi)展合作，擴(kuò)大廣告投資效益，確保廣告體現(xiàn)品牌形象。 Work with advertising agencies, consulting firms, and vendors to maximise advertising investments and ensure ads represent brand identity.

【職位描述】 1. 協(xié)助經(jīng)理負(fù)責(zé)度假村前廳部的接待和管理工作，熟知前廳服務(wù)設(shè)施的功能，處于完好狀態(tài)。 2. 協(xié)助經(jīng)理負(fù)責(zé)新員工的入職以及相關(guān)培訓(xùn)工作。 3. 保持良好的客際關(guān)系，能獨(dú)立有效地處理賓客投訴。 4. 協(xié)助度假村與前廳經(jīng)理處理突發(fā)事件。 【任職要求】 1. 大專以上學(xué)歷，有同崗位工作經(jīng)驗(yàn)1年以上。 2. 熟悉度假村前廳的經(jīng)營(yíng)管理工作，具有較強(qiáng)的工作責(zé)任感和敬業(yè)精神。 3. 督導(dǎo)前廳各分部員工服務(wù)質(zhì)量標(biāo)準(zhǔn)、操作流程標(biāo)準(zhǔn)并對(duì)前廳部各項(xiàng)工作實(shí)施全面監(jiān)管。 4. 有效貫徹、落實(shí)并完成部門制訂的每月工作計(jì)劃。 5. 英語(yǔ)對(duì)話流利，有較強(qiáng)的協(xié)調(diào)管理能力 ? ? ? ?? 【G.O福利】 1.雙人住宿； 2.一日三餐國(guó)際自助餐廳； 3.吧臺(tái)飲料暢飲； 4.度假村內(nèi)所有娛樂(lè)活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用； 5.機(jī)場(chǎng)接送服務(wù)； 6.工作滿一年往返度假村和住址機(jī)票； 7.完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn)； 8.國(guó)際化G.O團(tuán)隊(duì)； 9.擁有登臺(tái)演出的機(jī)會(huì)； 10.每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì)； 11.Club Med海外度假村免費(fèi)房間； 12.快速晉升通道

SERVICE AND ORGANIZATION ? Ensure compliance with the customer contract for its service by applying standards for all his services ? Be the guarantor of a joyful environment within his perimeter.  ? Support the creation of innovative and diversified events ? Apply the implementation (early season), monitoring (season) and closure (end of season) processes for the entire department. ? Inform your manager of information from the field, dysfunctions observed in your department ? Propose appropriate solutions. ? Customize customer service without incurring additional costs or changes in the standards defined by the Services Department. ? Be present at key moments of the service to coordinate the teams and be the privileged and recognized interlocutor of the GMs. ? Adapt the organization according to infrastructures, ? Respect the pricing and strengthen emphasis, develop turnover on wines for sale if necessary ? Organize and distribute work for the restaurant team. ? To be a force of proposal on the evolution of high-end service in his service. QUALITY / HEALTH AND SAFETY: ? Establish, apply and monitor the application of health and safety standards in his department. ? Make a diagnosis, at the opening, of the state of his service (premises, equipment and resources available), ensure a control throughout the season and take necessary measures in case of problems (decision or request for intervention from his manager) ? Ensure the maintenance and preservation of premises and equipment ? Participate in the Health and Safety Unit. ? Ensure good waste management in the service (sorting, collection…) ? Ensure good management of dangerous products in the service (storage, protection equipment…) ? Limit electricity and water consumption  ECONOMIC RESULTS: ? Guarantee the operation of your service within a given framework (budget, performance, staff)  ? Ensure the follow-up and analysis of the various existing reporting tools and related action plans to rationalize management and optimize incomes in compliance with norms and standards. ? Submit monthly economic results to your manager. MANAGEMENT ? Demonstrate leadership ? Adopt a coaching posture in your management ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Ensure good social climate in your department (pay particular attention to the staff restaurant) and organize meetings for corrective follow-up ? Be exemplary through his visibility among teams and customers We hope: You responsible for the implementation of the Service offer defined by the Management in restaurants and, if necessary, for diswashing.  You are responsible for the quality and relationships of your team with GMs. Your KPI -Client:Quality of reception and service -Business:Respect for equipment and heritage. Orders management And development of sales -People:Absenteeism rates, Turn over and team development

職位描述: 1. 用英語(yǔ)為賓客提供優(yōu)質(zhì)的酒水服務(wù)。 2. 出品酒水并進(jìn)行收費(fèi)酒水的銷售。 3. 吧臺(tái)的日常和月盤點(diǎn)，填寫銷售盤點(diǎn)表。 4. 吧臺(tái)日常酒水的申領(lǐng)，補(bǔ)充和保管。 5. 吧臺(tái)設(shè)備、用品的保養(yǎng)使其正常運(yùn)轉(zhuǎn)。 6.協(xié)助副經(jīng)理進(jìn)行部分管理 任職條件: 1.能使用英語(yǔ)進(jìn)行日常溝通。 2.兩年以上酒水出品經(jīng)驗(yàn)，一定的管理經(jīng)驗(yàn) 3.良好的酒水知識(shí)，熱愛(ài)本職工作，有責(zé)任心，能吃苦耐勞。 4.身體健康，儀表端莊。 5.該崗位需每周工作6天?? ? ? ? ? ? 福利： 1. 雙人住宿 2.一日三餐國(guó)際自助餐廳 3. 吧臺(tái)飲料暢飲 4. 度假村內(nèi)所有娛樂(lè)活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用 5. 機(jī)場(chǎng)接送服務(wù) 6. 工作滿一年往返度假村和住址機(jī)票 7. 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn) 8. 國(guó)際化G.O團(tuán)隊(duì) 9. 擁有登臺(tái)演出的機(jī)會(huì) 10. 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì) 11. Club Med海外度假村免費(fèi)房間 12. 快速晉升通道

MAIN MISSIONS: -He/she is responsible for budgets of the bar (sales, PMH, HR, energy, consumables) and manages the sales and the bar margins, notably by respecting the partnership agreements. -He/she optimizes the quality of the service, the application the hygiene and the safety procedures and the training of his/her team -He insures the delivery of the services integrating the animation of the village ORGANIZE THE BAR -Adapt the organization (production, distribution, storage) in function of infrastructures and existing equipments, theme and animation program -Establish the technical index cards (cocktails, snacks, glass type, hygiene,) and assure the follow-up -Determine product needs respecting for the ordering schedule -Control the rotation of day stocks taking into account hygiene standards and economical constraint -Apply the F&B agreements partnership according to sector  -Organize the workload of the bar team -Optimize the use of the given material MANAGE THE BAR -Create the conditions (organization, product selection, development) to reach and deliver the bar objectives in the respect with the Quali-Signs -Propose and establish actions to develop the sales and improve margins with the cooperation of the F&B manager or Hotel Services Manager -Identify and argue equipment requirements (PMH, Cleaning products) -Participate in the elaboration of the conditions of contract of the special events -Optimize the pricing, engage promotional actions, strengthen the display   ENFORCE THE APPLICATION OF THE SERVICES FOLLOWING THE DEFINED STANDARDS -Apply the procedures and the standards ("Quali-Signs" "Pro-Signs") -Control the application of Quali-Signs and Pro-Signs in bars - Engage corrective actions to be in line with Quali-Signs and Pro-Signs -Participate with the F&B Manager or Hotel Services Manager in the selection of the local goods (not referenced) -Give an opinion on the quality of the delivered goods -Be present at the key moments of the service to coordinate the teams and be the interlocutor of the GMs -Conceive with the coordinator of animation the “Mise en avant” of the services according to the themes and to the events -Report in the RRB or Responsible Hotelkeeper if necessary  ENFORCE THE APPLICATION OF THE STANDARDS OF HYGIENE AND SAFETY -Apply the HACCP method and the safety regulations - Control the application of the method HACCP and the safety regulations in bars -Engage corrective actions to be in line with the HACCP method and the safety regulations by monthly self-checks -Organize and inspect the cleaning of premises, equipments and materials -Watch the maintenance of premises and equipments -Report in the RRB or Responsible Hotelkeeper if necessary  MANAGE ITS BAR TEAM -Train GO / GE -Evaluate GO / GE on the objectives fixed with them -Reveal in his(her) team the GOs and GEs with potential ( key GO) -Elaborate the hourly schedules of the team, identify needs, establish and follow the punctuality/presence (within the framework of the regulation of the country) - Warn the F&B Manager or HSM if any noticed grave facts -Animate and motivate its team

SERVICE AND ORGANIZATION ? Guarantee the application of standards and ensure an optimal customer experience ? Apply and enforce the restaurant manager's organization ? Ensure the distribution, use and return of laundry ? Allocate consumables and PMH products ? Alert the restaurant manager about the need for laundry, consumables and PMH ? Check the setting up of tables before/during and after the services ? Control the dressing and decoration of buffets to enhance the value of kitchen services ? Be present during the service and welcome GMs to restaurants ? Supervise the restaurant team during the various stages of the service ? Control the quality, speed, service and clearing of tables during service ? Ensure the promotion of wines on the menu ? Control the execution of the task schedule ? Replace the Restaurant Manager in case of absence COMPLY WITH HYGIENE & SAFETY STANDARDS IN RESTAURANTS ? Check the application of H.A.C.C.P method and the health and safety rules ? Alert the restaurant manager to non-compliance with the implementation of the H.A.C.C.P. method and health and safety rules by restaurant teams ? Ensure that unaccompanied minors do not consume alcohol, in particular that they do not help themselves at self-service alcoholic beverage dispensing points ? Ensure that unfinished alcoholic beverages are systematically collected and cleared from the tables ? Make sure that unfinished bottles of alcohol are cleared and secured in a place not accessible to customers ? Ensure the maintenance and preservation of premises, equipment and materials ? Transmit to technical services malfunctions and damage observed in restaurants ? Respect and control the application of personal hygiene and clothing rules ? Apply procedures for closing the activity ? Respect the resort’s waste management rules (sorting, collection…) ? Limit electricity and water consumption MANAGEMENT ? Ensure the reception, implementation and integration of GO/GEs in your department ? Define personal objectives and support his team or its affiliates, and evaluate them ? Supervise and lead in a transversal logic ? Implement and comply with HR procedures and have them validated by your own manager ? Manager by proximity: show, train and enforce ? Be exemplary through his visibility among teams and customers We hope you are ... ? An explorer, available and ready to live in a Club Med resort ? An experienced professional with qualifications ? Enthusiastic about dining services and team management ? A charismatic leader who manages a team of 10 to 30 people ? A indispensable right arm, ready to assist the restaurant Manager with organizing the service and managing the teams ? A friendly server who welcomes, seats and serves in the dining room (300 to 1000 meals per service) ? An outstanding coach who supervises, unites and develops your teams ? A good salesperson who stimulates additional sales ? A sharp manager who can juggle between orders and stocks ? A caretaker who makes certain of application and respect of health and safety standards

1. 接待顧客、為顧客提供建議、銷售產(chǎn)品以滿足客戶需求和期待 2. 接受貨物、核對(duì)交貨單 3. 根據(jù)Club Med的標(biāo)準(zhǔn)和商品銷售流程布置產(chǎn)品陳列、存放 4. 關(guān)注客戶、客戶需求和客戶期待以維護(hù)老客戶 5. 考慮客戶的評(píng)價(jià)和建議，并將相關(guān)評(píng)價(jià)和建議反饋給總經(jīng)理 6.管理底下的團(tuán)隊(duì)并安排其工作 7.根據(jù)度假村情況，組織相關(guān)活動(dòng)

【崗位職責(zé)】： 1.負(fù)責(zé)賓客關(guān)系團(tuán)隊(duì)日常工作的管理 2.督導(dǎo)員工按照Clubmed的制度以及要求提供服務(wù) 3.維護(hù)客戶關(guān)系，提高客人滿意度 4.負(fù)責(zé)客戶投訴處理以及突發(fā)事件、各類意外處理 5.負(fù)責(zé)各項(xiàng)報(bào)告、報(bào)表的編制 6.各項(xiàng)活動(dòng)的組織與參與 【任職要求】： 1. 具有大專以上學(xué)歷。 2. 具有3年以上同崗位經(jīng)驗(yàn)。 3. 具有較好的英語(yǔ)基礎(chǔ) 。 4. 熟悉酒店前廳運(yùn)營(yíng)以及管理。 5. 具有較強(qiáng)的組織能力和溝通能力及管理能力。 6. 該崗位需每周工作6天? ????????????? 【G.O福利】： 雙人住宿； 一日三餐國(guó)際自助餐廳； 吧臺(tái)飲料暢飲； 度假村內(nèi)所有娛樂(lè)活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用； 機(jī)場(chǎng)接送服務(wù)； 工作滿一年往返度假村和住址機(jī)票； 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn)； 國(guó)際化G.O團(tuán)隊(duì)； 擁有登臺(tái)演出的機(jī)會(huì)； 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì)； Club Med海外度假村免費(fèi)房間； 快速晉升通道。

職責(zé)描述： 1. 接待、帶領(lǐng)4-17歲的兒童開(kāi)展室內(nèi)外活動(dòng) 2. 開(kāi)展并鼓勵(lì)兒童參加手工、體育等不同項(xiàng)目 3. 策劃游戲并安排兒童上臺(tái)表演 4. 照顧兒童用餐衛(wèi)生和安全 任職要求： 1.性格活潑開(kāi)朗，不安于現(xiàn)狀，渴望多姿多彩的生活方式。 2.渴望結(jié)交來(lái)自各地的新朋友，能夠去不同的城市工作。 3.男女不限，20歲以上，普通話流利（掌握英語(yǔ)及其它外語(yǔ)者更佳） 4.覺(jué)得自己有愛(ài)心，童心未泯能和兒童玩成一片 5.有過(guò)兒童看護(hù)、夏令營(yíng)、日托相關(guān)經(jīng)驗(yàn)優(yōu)先 6.掌握CPR和急救證書(shū)者優(yōu)先考慮

工作內(nèi)容 1.協(xié)助經(jīng)理負(fù)責(zé)客房部的整體經(jīng)營(yíng)和運(yùn)作；分配督導(dǎo)員工工作，制定工作計(jì)劃。  2. 確保部門成本及各項(xiàng)費(fèi)用，得以良好的控制。 3. 根據(jù)度假村的運(yùn)營(yíng)標(biāo)準(zhǔn)，隨時(shí)對(duì)房間和設(shè)施設(shè)備及各項(xiàng)物品進(jìn)行檢查。  4. 制定部門的年度預(yù)算，并確保部門的經(jīng)營(yíng)費(fèi)用控制在預(yù)算之內(nèi)。 5. 檢查客房部的設(shè)施和管理，抽查及提升本部門整體工作質(zhì)量及工作效率。 6. 組織編制部門工作程序及工作考評(píng)。 崗位要求 1. 本科畢業(yè)學(xué)歷或同等以上。 2. 有五星級(jí)連鎖酒店客房管理工作經(jīng)驗(yàn)。 3. 熟悉客房部專業(yè)知識(shí)，熟練使用電腦，持有客房部經(jīng)理上崗證或資格證書(shū)。 4. 掌握熟悉客房管理、服務(wù)流程和質(zhì)量標(biāo)準(zhǔn)。 5. 具有組織協(xié)調(diào)能力、應(yīng)變能力、經(jīng)營(yíng)能力以及文字表達(dá)能力和信息管理能力。 6. 該崗位需每周工作6天 【G.O福利】： 雙人住宿； 一日三餐國(guó)際自助餐廳； 吧臺(tái)飲料暢飲； 度假村內(nèi)所有娛樂(lè)活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用； 機(jī)場(chǎng)接送服務(wù)； 工作滿一年往返度假村和住址機(jī)票； 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn)； 國(guó)際化G.O團(tuán)隊(duì)； 擁有登臺(tái)演出的機(jī)會(huì)； 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì)； Club Med海外度假村免費(fèi)房間； 快速晉升通道。

【崗位職責(zé)】 1. 總結(jié)歸納運(yùn)行和維修、制定和審定設(shè)備設(shè)施及建筑裝潢的預(yù)防性維修計(jì)劃. 2. 負(fù)責(zé)工程部的節(jié)支運(yùn)行、跟蹤，控制水、電、油、等的消耗并嚴(yán)格控制維修費(fèi)用。 3. 根據(jù)營(yíng)業(yè)情況和氣候及市場(chǎng)能源價(jià)格情況，提出節(jié)能運(yùn)行的計(jì)劃和運(yùn)行維修費(fèi)用預(yù)算。 4. 負(fù)責(zé)協(xié)調(diào)和度假村相關(guān)的市政工程等業(yè)務(wù)部門的關(guān)系，以獲得良好的外部環(huán)境。 5. 審定員工培訓(xùn)計(jì)劃，定期對(duì)員工進(jìn)行業(yè)務(wù)技能、服務(wù)意識(shí)、基本素質(zhì)的培訓(xùn)。 【崗位要求】 1. 大專以上文化程度；3年以上同崗位工作經(jīng)驗(yàn)。有一定英文水平，能借助工具書(shū)閱讀有關(guān)專業(yè)文獻(xiàn)。 2. 必須掌握機(jī)電工程設(shè)計(jì)基礎(chǔ)知識(shí)、熟悉電子通訊設(shè)備、計(jì)算機(jī)、暖通、空調(diào)、給排水設(shè)備、電梯等的使用和維護(hù)管理，熟悉基建、環(huán)境保護(hù)、安全生產(chǎn)、勞動(dòng)保護(hù)方面的政策與法規(guī)。 3. 能充分領(lǐng)會(huì)總經(jīng)理的經(jīng)營(yíng)意圖，正確處理上下級(jí)之間、部門之間的關(guān)系，并能組織指揮工程部各項(xiàng)工作計(jì)劃的實(shí)施，確保工程部的正常運(yùn)轉(zhuǎn)。 4. 有強(qiáng)烈的事業(yè)心責(zé)任感，有較強(qiáng)的自學(xué)能力和適應(yīng)性，秉公辦事，不謀私利。 5. 身體健康，精力充沛。 6. 該崗位需每周工作6天? 【G.O福利】： 雙人住宿； 一日三餐國(guó)際自助餐廳； 吧臺(tái)飲料暢飲； 度假村內(nèi)所有娛樂(lè)活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用； 機(jī)場(chǎng)接送服務(wù)； 工作滿一年往返度假村和住址機(jī)票； 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn)； 國(guó)際化G.O團(tuán)隊(duì)； 擁有登臺(tái)演出的機(jī)會(huì)； 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì)； Club Med海外度假村免費(fèi)房間； 快速晉升通道。

【崗位職責(zé)】 1. 協(xié)助客人到達(dá)和離開(kāi)（入住和退房）的相應(yīng)手續(xù)辦理 2. 電話轉(zhuǎn)接 3. 管理現(xiàn)金流動(dòng) 4. 促進(jìn)銷售（入住、餐飲、床位&早餐） 5. 組織和參與為說(shuō)中文的客人舉行各種活動(dòng) 6. 翻譯文件和通知 7. 現(xiàn)場(chǎng)翻譯（村內(nèi)說(shuō)明會(huì)、秀或其它活動(dòng)的推介…) 【崗位要求】 1. 愿意每周工作6天 2. 持有旅游相關(guān)專業(yè)文憑者優(yōu)先 3. 須具有工作經(jīng)驗(yàn) 4. 相關(guān)軟件應(yīng)用 5. 需掌握英語(yǔ)和普通話，掌握其它外語(yǔ)者更佳（法語(yǔ)、日語(yǔ)等） 【G.O福利】： 雙人住宿； 一日三餐國(guó)際自助餐廳； 吧臺(tái)飲料暢飲； 度假村內(nèi)所有娛樂(lè)活動(dòng)及場(chǎng)地設(shè)施免費(fèi)使用； 機(jī)場(chǎng)接送服務(wù)； 工作滿一年往返度假村和住址機(jī)票； 完善的工作意外傷害保險(xiǎn)及社會(huì)保險(xiǎn)； 國(guó)際化G.O團(tuán)隊(duì)； 擁有登臺(tái)演出的機(jī)會(huì)； 每年輪換海外及大中華區(qū)度假村工作機(jī)會(huì)； Club Med海外度假村免費(fèi)房間； 快速晉升通道。

【崗位職責(zé)】 1、全面負(fù)責(zé)中餐廳的日常運(yùn)營(yíng)管理工作，包括人員調(diào)配、服務(wù)標(biāo)準(zhǔn)執(zhí)行、菜品質(zhì)量控制等，確保餐廳高效有序運(yùn)轉(zhuǎn)； 2、制定并落實(shí)餐廳的年度、季度、月度經(jīng)營(yíng)計(jì)劃，完成公司下達(dá)的營(yíng)收及利潤(rùn)指標(biāo)； 3、監(jiān)督餐廳成本控制，包括食材采購(gòu)、庫(kù)存管理及人力成本優(yōu)化，提升餐廳盈利能力； 4、負(fù)責(zé)餐廳員工培訓(xùn)、考核及團(tuán)隊(duì)建設(shè)，提升員工服務(wù)意識(shí)與專業(yè)技能； 5、處理顧客投訴及突發(fā)事件，維護(hù)餐廳品牌形象，提升顧客滿意度； 6、定期分析經(jīng)營(yíng)數(shù)據(jù)，提出改進(jìn)方案并推動(dòng)執(zhí)行，持續(xù)優(yōu)化餐廳運(yùn)營(yíng)效率； 7、協(xié)調(diào)與廚房、采購(gòu)、財(cái)務(wù)等部門的溝通協(xié)作，確保餐廳運(yùn)營(yíng)各環(huán)節(jié)順暢銜接； 8、執(zhí)行公司各項(xiàng)規(guī)章制度，確保餐廳符合衛(wèi)生、安全及消防等規(guī)范要求。 【崗位要求】 1、大專及以上學(xué)歷，酒店管理、餐飲管理或相關(guān)專業(yè)優(yōu)先； 2、8年以上中餐廳管理工作經(jīng)驗(yàn)，3年以上同崗位經(jīng)驗(yàn)，熟悉高端中餐運(yùn)營(yíng)模式； 3、具備出色的團(tuán)隊(duì)管理能力，能有效調(diào)動(dòng)員工積極性，打造高效服務(wù)團(tuán)隊(duì)； 4、精通餐飲成本控制、營(yíng)銷策劃及客戶關(guān)系維護(hù)，有較強(qiáng)的經(jīng)營(yíng)分析能力； 5、年齡28-40歲，形象氣質(zhì)佳，溝通表達(dá)能力強(qiáng)，能妥善處理各類突發(fā)事件； 6、工作責(zé)任心強(qiáng)，抗壓能力突出，適應(yīng)景區(qū)工作節(jié)奏及節(jié)假日高峰運(yùn)營(yíng)需求； 7、持有餐飲行業(yè)相關(guān)職業(yè)資格證書(shū)者優(yōu)先考慮。

崗位職責(zé) 負(fù)責(zé)星級(jí)酒店客戶接待和服務(wù)工作，作為未來(lái)酒店服務(wù)專家崗位進(jìn)行培養(yǎng)。? 工作地點(diǎn)：深圳、杭州、西安、東莞、南京、武漢、貴陽(yáng)、重慶、廣州、上海等城市? 任職條件 大專以上學(xué)歷，專業(yè)不限；? 五官端正，形象氣質(zhì)佳；? 親和力強(qiáng)，性格開(kāi)朗，有一定的英語(yǔ)口語(yǔ)基礎(chǔ)； 能接受酒店班次安排，并意向酒店一線服務(wù)專家崗位發(fā)展。 請(qǐng)注意：你的簡(jiǎn)歷信息將會(huì)被我們轉(zhuǎn)發(fā)到我們的第三方招聘系統(tǒng)進(jìn)行流程使用。我們會(huì)采用合理的安全措施來(lái)保護(hù)您的個(gè)人數(shù)據(jù)安全，如您繼續(xù)申請(qǐng)?jiān)撀毼?，即表示您已知曉并認(rèn)可我們的操作。

職位概述 1. 獨(dú)立負(fù)責(zé)單體服務(wù)式公寓的日常經(jīng)營(yíng)和運(yùn)作，包括客房、前廳、工程、財(cái)務(wù)及采購(gòu)等各項(xiàng)職能工作； 2. 確保部門成本及各項(xiàng)費(fèi)用，得以良好的控制，對(duì)公寓的經(jīng)營(yíng)結(jié)果目標(biāo)及各項(xiàng)滿意度負(fù)責(zé)； 3. 根據(jù)公寓的運(yùn)營(yíng)標(biāo)準(zhǔn)，隨時(shí)對(duì)房間和設(shè)施設(shè)備及各項(xiàng)物品進(jìn)行檢查和更新； 4. 制定單店公寓的年度預(yù)算，并確保公寓的各項(xiàng)預(yù)算的完成； 5. 負(fù)責(zé)與客戶側(cè)行政、供應(yīng)商及外部干系人的關(guān)系維護(hù)； 6. 協(xié)助完成部門人才培養(yǎng)。 任職條件 1.大專以上學(xué)歷，英語(yǔ)聽(tīng)書(shū)讀寫熟練。 2.有5年以上品牌星級(jí)酒店客房或前廳、運(yùn)營(yíng)管理工作經(jīng)驗(yàn)，有客房管理背景優(yōu)先考慮。 3.掌握熟悉酒店管理、服務(wù)流程和質(zhì)量標(biāo)準(zhǔn)。 4.具有組織協(xié)調(diào)能力、應(yīng)變能力、適應(yīng)能力、經(jīng)營(yíng)能力以及文字表達(dá)能力。 5.能接受全國(guó)以及海外外派。 請(qǐng)注意：你的簡(jiǎn)歷信息將會(huì)被我們轉(zhuǎn)發(fā)到我們的第三方招聘系統(tǒng)進(jìn)行流程使用。我們會(huì)采用合理的安全措施來(lái)保護(hù)您的個(gè)人數(shù)據(jù)安全，如您繼續(xù)申請(qǐng)?jiān)撀毼唬幢硎灸阎獣圆⒄J(rèn)可我們的操作。

崗位職責(zé) 1.在總經(jīng)理帶領(lǐng)下，負(fù)責(zé)酒店的日常經(jīng)營(yíng)管理工作，對(duì)各項(xiàng)經(jīng)營(yíng)管理指標(biāo)負(fù)責(zé)。? 2.提出酒店的經(jīng)營(yíng)管理思路，協(xié)助確定酒店年度經(jīng)營(yíng)計(jì)劃，并指揮落實(shí)。 3.協(xié)助建立健全酒店內(nèi)部管理系統(tǒng)、運(yùn)行機(jī)制及各項(xiàng)規(guī)章制度。 4.協(xié)調(diào)各部門關(guān)系。? 5.研究市場(chǎng)發(fā)展趨勢(shì)和客戶需求，推出符合市場(chǎng)趨勢(shì)的酒店產(chǎn)品。? 6.審定酒店的市場(chǎng)營(yíng)銷方案，和客戶滿意度，不斷提高酒店整體經(jīng)營(yíng)狀態(tài)和水平。? 7.提高酒店的管理水平、服務(wù)質(zhì)量。? 8.協(xié)助總經(jīng)理負(fù)責(zé)酒店人才培養(yǎng)，提高酒店整體管理水平，員工素質(zhì)和服務(wù)質(zhì)量。 任職條件 1 大專及以上學(xué)歷，酒店管理等相關(guān)專業(yè)。? 2 工作經(jīng)歷主要為國(guó)際品牌酒店，具備同崗位工作經(jīng)驗(yàn)。? 3 具備豐富的酒店籌建籌開(kāi)工作經(jīng)歷，并擔(dān)任關(guān)鍵崗位角色。? 4 熟悉酒店各部門服務(wù)及管理流程，尤其具備豐富的房務(wù)體系專業(yè)知識(shí)。? 5 善于管理和經(jīng)營(yíng)團(tuán)隊(duì)，事業(yè)心強(qiáng)，富有激情。? 6 有較強(qiáng)的適應(yīng)、溝通、計(jì)劃、決策和綜合判斷能力。? 7 英語(yǔ)可作為工作語(yǔ)言。? 8 能服從崗位工作安排，職業(yè)形象較好。 具體工作城市和業(yè)務(wù)，將會(huì)根據(jù)實(shí)際情況進(jìn)行安排和確認(rèn)。 請(qǐng)注意：你的簡(jiǎn)歷信息將會(huì)被我們轉(zhuǎn)發(fā)到我們的第三方招聘系統(tǒng)進(jìn)行流程使用。我們會(huì)采用合理的安全措施來(lái)保護(hù)您的個(gè)人數(shù)據(jù)安全，如您繼續(xù)申請(qǐng)?jiān)撀毼?，即表示您已知曉并認(rèn)可我們的操作。

崗位職責(zé)： 1、 儲(chǔ)備期間協(xié)助總經(jīng)理做好酒店的經(jīng)營(yíng)管理工作，落實(shí)總經(jīng)理分派的各項(xiàng)工作任務(wù)。 2、 需到體系內(nèi)培養(yǎng)基地掛職培養(yǎng)，至少分管兩個(gè)及以上部門，以熟悉體系標(biāo)準(zhǔn)，加深企業(yè)文化認(rèn)同。 3、 協(xié)助區(qū)域總參與區(qū)域內(nèi)的籌備項(xiàng)目，負(fù)責(zé)兩個(gè)及以上業(yè)務(wù)模塊的籌備工作。 4、 外部招募的儲(chǔ)備總經(jīng)理，需集中總部學(xué)習(xí)，并安排其學(xué)習(xí)酒店SOP及企業(yè)文化培訓(xùn)。 5、 內(nèi)部選拔的儲(chǔ)備總經(jīng)理，需交叉學(xué)習(xí)至少兩個(gè)其他部門的業(yè)務(wù)。 6、 儲(chǔ)備培養(yǎng)時(shí)間3-6個(gè)月，儲(chǔ)備到期或有需要匹配的新項(xiàng)目時(shí)，對(duì)儲(chǔ)備總經(jīng)理進(jìn)行匹配度評(píng)估（包括能力素質(zhì)、企業(yè)文化等），并結(jié)合儲(chǔ)備期評(píng)估標(biāo)準(zhǔn)，將通過(guò)評(píng)估的儲(chǔ)備總經(jīng)理推薦至合適項(xiàng)目任職。 崗位要求： 1、需服從全國(guó)外派。 2、年齡30-45歲之間，大專以上學(xué)歷，旅游管理、酒店管理相關(guān)專業(yè)優(yōu)先。 3、5年以上部門總監(jiān)或3年以上總助、副總工作經(jīng)驗(yàn)，酒店市場(chǎng)銷售、房務(wù)管理出身優(yōu)先考慮。 4、良好的溝通技巧，較強(qiáng)的語(yǔ)言表達(dá)能力和靈活的處事能力。 5、較強(qiáng)的組織協(xié)調(diào)能力，能獨(dú)立處理對(duì)內(nèi)對(duì)外各種關(guān)系。

【崗位職責(zé)】 1、制定工程部的組織機(jī)構(gòu)和管理運(yùn)行模式，使其操作快捷合理。 2、總結(jié)歸納運(yùn)行和維修、制定和審定設(shè)備設(shè)施及建筑裝潢的預(yù)防性維修計(jì)劃、 3、負(fù)責(zé)工程部的節(jié)支運(yùn)行、跟蹤，控制水、電、油、等的消耗并嚴(yán)格控制維修費(fèi)用。 4、根據(jù)營(yíng)業(yè)情況和氣候及市場(chǎng)能源價(jià)格情況，提出節(jié)能運(yùn)行的計(jì)劃和運(yùn)行維修費(fèi)用預(yù)算。 5、負(fù)責(zé)協(xié)調(diào)和酒店相關(guān)的市政工程等業(yè)務(wù)部門的關(guān)系，以獲得良好的外部環(huán)境。 6、審定員工培訓(xùn)計(jì)劃，定期對(duì)員工進(jìn)行業(yè)務(wù)技能、服務(wù)意識(shí)、基本素質(zhì)的培訓(xùn)。 【崗位要求】 1、大專以上文化程度；3年以上同崗位工作經(jīng)驗(yàn)。有一定外語(yǔ)水平，能借助工具書(shū)閱讀有關(guān)專業(yè)文獻(xiàn)。 2、必須掌握機(jī)電工程設(shè)計(jì)基礎(chǔ)知識(shí)、熟悉電子通訊設(shè)備、計(jì)算機(jī)、暖通、空調(diào)、給排水設(shè)備、電梯等的使用和維護(hù)管理，熟悉基建、環(huán)境保護(hù)、安全生產(chǎn)、勞動(dòng)保護(hù)方面的政策與法規(guī)。 3、能充分領(lǐng)會(huì)總經(jīng)理的經(jīng)營(yíng)意圖，正確處理上下級(jí)之間、部門之間的關(guān)系，并能組織指揮工程部各項(xiàng)工作計(jì)劃的實(shí)施，確保工程部的正常運(yùn)轉(zhuǎn)。 4、有強(qiáng)烈的事業(yè)心責(zé)任感，有較強(qiáng)的自學(xué)能力和適應(yīng)性，秉公辦事，不謀私利。

1.負(fù)責(zé)新老客戶的開(kāi)發(fā)和維護(hù)工作，收集客戶意見(jiàn)和需求并及時(shí)反饋; 2.利用公關(guān)銷售技巧，按照所制定的價(jià)格、優(yōu)惠、折扣政策，積極做好宴會(huì)銷售接待工作、協(xié)議的簽定、后續(xù)跟進(jìn)工作; 3.根據(jù)客戶需求，提出菜品的合理建議和意見(jiàn)，做好菜品安排工作; 4.根據(jù)公司季節(jié)性、節(jié)假日活動(dòng)對(duì)新老客戶進(jìn)行推廣宣傳; 5.對(duì)客積極主動(dòng)，及時(shí)解決、跟蹤有處理客戶問(wèn)題，并上報(bào)領(lǐng)導(dǎo); 6.參與部門及酒店的各項(xiàng)培訓(xùn)，學(xué)習(xí)和掌握培訓(xùn)知識(shí); 7.完成上級(jí)交代的各項(xiàng)工作。

1. Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. 領(lǐng)導(dǎo)方面的展現(xiàn)-利用人際關(guān)系和溝通技巧進(jìn)行領(lǐng)導(dǎo),有影響力的,并能鼓勵(lì)帶動(dòng)其他人; 建立完好的財(cái)務(wù)（運(yùn)作）/商業(yè)決議計(jì)劃; 證實(shí)其誠(chéng)信/清廉; 在列舉的幾個(gè)方面中做出領(lǐng)袖榜樣. 2. Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance,? feedback, and individual coaching when needed 提升服務(wù) – 和賓客有充分的溝通并了解其個(gè)別需求, 提供向?qū)? 回饋并在（賓客）需要時(shí)提供方便. 3. Developing and Building Teams - Encouraging and building mutual trust, respect, and cooperation among team members. 提高和建立自身團(tuán)隊(duì) – 鼓勵(lì)和建立共同信賴度, 相互尊敬并在團(tuán)隊(duì)中和其他員工達(dá)到良好地溝通. ?4. Achieving/Exceeding Goals - Achieving and exceeding goals including performance goals, budget goals, team goals, etc. 達(dá)成/超越目標(biāo) – 達(dá)到和超越目標(biāo)包括評(píng)估目標(biāo), 預(yù)算目標(biāo)和團(tuán)隊(duì)目標(biāo),等等…

Ensure day-to-day operational efficiency of the section. 確保每天每個(gè)部門的工作能被有效的完成。 Assign rooms and delegate jobs to room attendants / housemen.確定房間和指派工作給樓層服務(wù)員。 Ensure staff under his / her jurisdiction performs their duties and responsibilities according to approved systems and procedures. 確保員工在領(lǐng)班的管轄內(nèi)對(duì)他們的工作負(fù)責(zé)。 Give additional assignments over and above regular duties if required. 如果有要求可以給于額外的協(xié)助。 Prepare work schedules and distribute work assignments / projects and room allocations for VIP’s and RA’s fairly. 準(zhǔn)備工作安排和安排計(jì)劃清潔及公平的分配給每位樓層服務(wù)員的工作量 Keep all linen and supply closets neat, clean and stocked.保持所有的布草備品柜干凈清潔整齊，備量充足。Pick-up computer print-out and room allocations from the Coordinator / Order Taker and act accordingly.從文員處打印當(dāng)天的報(bào)表Carry out the following routine assignments:貫徹和落實(shí)日常工作的分配：Ensure room attendants / housemen emptied and cleaned their vacuum cleaners, and other cleaning tools before going off duty.樓層服務(wù)員確保在下班之前清理吸塵器和整理好其他的清理工具。Check room attendants while cleaning guestrooms to see if proper and correct procedures are being used.檢查服務(wù)員在清潔房間時(shí)是否按照正確的方法和流程。Ensure that VIP’s and RA allocated rooms for the day are given priority cleaning.確保貴賓房間和當(dāng)天客人的房間預(yù)先得到清潔。Inspect all VIP rooms by 11:30 AM and block rooms  prior to guests’ arrival.在11點(diǎn)30分之前檢查所有的貴賓房間及準(zhǔn)備好給預(yù)先要到的客人房間。Ensure flower arrangements provided in the rooms are fresh, potted plants in good order and not withered and fruits are fresh.確保房?jī)?nèi)的花和水果是新鮮的，小植物保持良好狀態(tài)Ensure that all amenities and guests supplies are complete and according to standard set-up.確保所有的備品和客用品都按照標(biāo)準(zhǔn)擺放。Check out-of-order rooms for developments and progress, Follow up with engineering檢查壞房的進(jìn)展和計(jì)劃并協(xié)調(diào)工程部及時(shí)維修。Check all occupied rooms, after room attendants have cleaned them and ensure they are properly cleaned and serviced, and supplied are replenished.在服務(wù)員清潔住店房間后，檢查他們是否按照正確的方法清潔和服務(wù)，及所有的客用品都已經(jīng)補(bǔ)充齊全。Check turn-down rooms and ensure proper procedures are followed.檢查開(kāi)夜床和確保流程是否被正確遵守。Inspect departure rooms and ensure that they are communicated immediately to the housekeeping office.檢查離店房間和確保他們立即與客房部辦公室保持溝通。Report / notify the Assistant Executive Housekeeper regarding:報(bào)告及通知客房部經(jīng)理work problems 工作問(wèn)題guests’ special request and habits 客人的特別要求及喜好。any unusual happenings on the floor concerning Hotel guest and staff關(guān)于酒店客人和員工在樓層發(fā)生的任何問(wèn)題。loss and damage of furniture, fixtures and equipment所有家具設(shè)備的損壞記遺失。Safe deposit box left locked by guest up on check-out and not attended to immediately thus causing delay in releasing the room.退房后客人未清理保險(xiǎn)箱，及延房客人Inspect the carpets shampooed, repaired or re-installed in the guest floor to ensure that the standard set forth is met.檢查清洗地毯，維修客房地板，保證一切按標(biāo)準(zhǔn)操作。Inspect guestrooms and public areas. Ensure that they are neat, clean, orderly and sanitary.檢查公共區(qū)域，保證他們整齊，干凈，衛(wèi)生When assigned in the early shift (7:00 AM), prepare individual supervisor’s work sheet; ensure accurate logging of pertinent data such as extra departures for the day and extra items loaned to the guests; conduct early morning inspection of all guest floor corridors, pantries, service areas, backstairs and out of order rooms; prepare and submit observations to the Executive housekeeper before the daily morning meeting with the rest of the floor supervisors.早班當(dāng)值，準(zhǔn)備領(lǐng)班報(bào)表，登記相關(guān)信息，例如當(dāng)天的退房，客人借用物品，檢查樓層服務(wù)區(qū)，后通道和壞房，準(zhǔn)備會(huì)議要點(diǎn)給經(jīng)理和其他領(lǐng)班。When assigned in the evening shift, inspect vacant occupied rooms at random to counter check the work of the evening chambermaid. Room attendants / housemen in turning down beds; give back departure rooms, prepare VIP room allocations.中班當(dāng)值，檢查中班員工的房間，晚床服務(wù)及檢查晚退房客人房間，準(zhǔn)備第二天早到的貴賓房間。Ensure services trolleys and trays are not left in the corridor / hallway and immediately brought to the service area in a tidy condition and according to standard procedure.確保員工的工作籃不要放在走廊上，并且根據(jù)規(guī)定保持良好狀態(tài)Ensure mini bar set-up in rooms are replenished and complete. Supervisor and assist in the mini bar operations. Conduct monthly mini-bar stock taking.確保散客房間的小冰箱被補(bǔ)充，并做好報(bào)表Ensure all items left behind by guest are forwarded to the housekeeping office immediately and that staff follow Lost & Found procedures.保證客人的遺留物品都交至客房部辦公室，員工都能遵守事物招領(lǐng)的程序。Ensure par stock of linen, guest and cleaning supplies are maintained.保證客用布草和清潔用品及時(shí)的供應(yīng)Ensure that there is no over-stock of any cleaning and guest supply items in the pantry. Ensure that they are safeguarded against wastage, shortage or loss.保證工作間沒(méi)有過(guò)量的客用品，員工不要浪費(fèi)客用品Report to the Assistant Executive housekeeper any solutions or tools which need replacement or repair.及時(shí)報(bào)告上級(jí)需要維修或更換的工具Conduct regular inspection of storeroom before requisitioning for supplies and chemicals, to ensure proper control.定時(shí)檢查倉(cāng)庫(kù)，確?？刂坪每陀闷?，藥水。Prepare weekly store requisitions of guest and cleaning supplies.準(zhǔn)備每周的領(lǐng)料單Supervise, train and re-train room attendants / housemen, especially on special cleaning procedures and then follow-up.管理和培訓(xùn)員工，尤其是一些特殊的清潔程序。 Recommend medial and disciplinary measures for staff if and when necessary. 在可能狀況下員工犯錯(cuò)建議給員工一些勸告。 Rectify and reprimand staff of wrong working attitude and standards. 糾正員工不正確的工作態(tài)度和工作質(zhì)量。 Read evening and overnight hand-over of floor supervisors and note down important matters concerning his / her assigned floor which deed immediate attention. Sign prescribed logbook after reading.閱讀中班和夜班的交接并記錄一些重要信息，并要簽字。 Continue unfinished jobs / tasks of previous shift. 更進(jìn)前一班次未完成的工作。 Follow-up with engineering department all pending work orders. 跟進(jìn)一些工程部未完成的工程。 Request for early make-up rooms to be relayed to Room attendants / housemen immediately for action. 安排員工打掃一些客人需要或早到的房間 Account for room attendants / housemen’s worksheets / reports檢察員共的工作報(bào)表 Report all changes of room status, any maintenance defects to the Housekeeping office at once.立即報(bào)告有房態(tài)差異，任何工程問(wèn)題及時(shí)匯報(bào)Collect floor master keys and room attendant’s / housemen’s reports at the end of the shift.在下班之前收集樓層所有的鑰匙在 Read and check reports of room attendants / housemen and ask staff to explain for unfinished jobs. Send back room attendant / housemen if it is necessary to finish the job. 檢察員工報(bào)表，并且讓員工解釋未完成的工作，讓他們完成。 Give proper hand-over to the next shift floor supervisor based on reports submitted by subordinates. 根據(jù)當(dāng)天工作報(bào)告留交接給下一個(gè)班次的主管。 Act on all decisions and programs of the Executive Housekeeper. 實(shí)施所有服務(wù)總監(jiān)和行政管家制度的一些決定和計(jì)劃。 Ensure all floor staff understand and follow rules and regulations of the Housekeeping department and house rules of the hotel.確保樓層員工理解并且遵守客房部所有規(guī)章制度。 Ensure all floor staff are aware of hotel emergency and safety procedures including pest control.所有員工知道樓層上遇到突發(fā)事件的處理程序。Monitor room attendants’ grooming.注意員工儀容儀表 Ensure staffs are wearing prescribed and complete uniform and name tags. 保證員工穿制定的工作服和佩戴名牌 Establish and maintain effective communication within the housekeeping department.在部門內(nèi)建立良好的溝通。Maintain personal grooming as per hotel’s standard to project / maintain an efficient professional image for the hotel and set example to subordinates.按照酒店的標(biāo)準(zhǔn)修飾自己良好的職業(yè)形象，在員工面前做表率的作用Safeguard guests and hotel properties and tightly monitor the entry of guest rooms by hotel employees and subcontractors’ personnel.保護(hù)客人及酒店財(cái)產(chǎn)的安全 Retain key assigned to you in your possession at all times. 保管好你分管的鑰匙 Never leave your master key card in the energy – saving device. 任何情況不能留下萬(wàn)能鑰匙 Never leave the door open and room unattended at any time. 任何時(shí)間都不能開(kāi)著門離開(kāi)房間 Ensure that the guest room door is locked when you close it. 保證你在關(guān)門時(shí)，確定門被鎖住的 Open doors for non-key holder housekeeping staff or other hotel staff (e.g. Engineering, Bellmen, Room Service Waiters, outside contractors, etc.) and properly record time of entry, mane party and reason for entering room. 為沒(méi)有鑰匙的員工開(kāi)門例如工程部，行李員，客房送餐與外企公司，記錄好時(shí)間和為何原因開(kāi)門。 Report immediately to the Housekeeping order taker any valuables or documents, such as passport, wallet, money, jewellery, etc, lying on the bed or table. Do not touch and wait for the arrival of the guest service officer. 報(bào)告給房間內(nèi)有價(jià)值的東西和文件，例如護(hù)照，錢包，珠寶等物品放在桌上或床上的不要碰它們通知客戶關(guān)系經(jīng)理。 Report immediately to the housekeeping order taker any unattended bags, luggage, parcel, etc. left in inappropriate places. 立即報(bào)告無(wú)人看管的行李，包裹，留在合適的地方 Must minimize entry into occupied guest rooms. 盡量減少進(jìn)出客房的機(jī)會(huì)