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1.負責宴會廳區(qū)域的AV設備及燈光設備的管理，會議時設備的準備、操作，會議后的整理收集，各種信號線故障的檢修以及重要報修與采購。 2.宴會廳各會議室空調開停，會議場地溫度控制及測溫。 3.負責大型宴會、會議在燈光及AV方面的配合、協(xié)調工作。 4.負責各種會議用電話(包括會議三方通話), 視頻會議、電腦設置、數據寬帶安裝調試。 5.宴會結束，清點與檢查廳房內物品及設施、設備。

禮賓部督導 Concierge Supervisor ?? Responsible for the supervision and control of the Bell Services, which consists of the Bellman, Doorman and Valet.? Ensuring all guests’ luggage is kept and stored promptly and in accordance to the LSOP. 監(jiān)督和控制行李服務，包括行李員，門童以及司機。保證所有客人的行李都按照酒店標準存放。 ? ?? Ensure a high quality of service is provided to all external and internal customers of your department. 無論對于內部或外部的顧客，均須提供高標準服務質量。 ? ?? Devote all your working time and efforts to the business of the hotel and carry out duties assigned to you by your direct supervisors.??????????????????????????? 服從上司對你的工作安排，同時保證工作時專心致志，努力為酒店創(chuàng)造價值。 ? ?? Conduct all your duties in accordance with the rules, practices, procedures and policies, which are outlined in the associates handbook and promote the spirit of teamwork whenever and wherever is possible. 依據《員工手冊》所描述的相關政策、制度和程序來規(guī)范你的工作表現，且無論何時、何地都要盡力體現團隊合作精神。 ? SPECIFIC DUTIES: 特別工作要求； ? 1.???????? Supervise and control the activities of the Bellman, Doorman and Valet. ??????????? 監(jiān)督行李員，門童以及司機的日常工作。 ? 2.???????? Inspect general appearance of Bellman, Doorman and Valet upon reporting to work. ??????????? 每日工作前要檢查行李員，門童以及司機的儀容儀表。 ? 3.???????? Perform Concierge and Bell Service. ??????????? 提供行李及禮賓服務。 ? 4.??????????? Ensure all arriving and departing guests are attended to promptly. 保證所有入住以及退房的客人得到同樣迅速的服務。 ? 5.??????????? Ensure all services rendered by Bellman are recorded in the Bellman movement log. 確保所有服務完成后使用行李行動登記表。 ? 6.??? Ensure all Bellman uses the movement log all the time. ?????? 確保行李員使用登記本。 ? 7.??????????? Record all storage accordingly. Temporary storage on clip file and long term storage in the ‘Long Term Storage’ book and issue tags accordingly. 所有的行李都要登記。短期寄存以及長期寄存分別登記在不同的登記本上，并附有行李牌號碼。 ? 8.??????????? Maintain smooth operation at all time and ensure there is no traffic congestion at the Hotel’s forecourt. 無論何時都要確保酒店的正常營運，以及確保酒店正門的交通暢通。 ? 9.???????? Attend daily briefing and 15 minutes training. ??????????? 主持每日部門會議以及15分鐘培訓。 ? 10.?????? Conducting classes and 15 minutes training for Bellmen on ‘Rooming Procedures’ as established by the department / section head. ??????????? 嚴格按照安排好的酒店要求做好15分鐘培訓。 ? 11.?????? Maintain good and consistent co-ordination with Front Desk to facilitate the delivery of the guest luggage, room changes etc. ??????????? 與前臺員工保持良好的溝通，以確?？腿诵欣畹呐伤停约皳Q房情況等等。 ? 12.?????? Ensure function sheet displayed on notice board is updated. ??????????? 確保信息欄中的宴會信息是更新的。 ? 13.???????? Maintain cleanliness and order at the hotel lobby. 確保酒店大堂的清潔。 ? 1.???? ????? Plan weekly roster for the Bellmen and Doormen. 給所有行李員以及門童排班。 ? 2.???? Ensure equipment used for daily operation is handled with care and all trolleys are polished every night. 仔細維護日常使用的行李車等設備。 ? 16.? Maintain the cleanliness and the condition of the all flags. ?????? 保持旗幟的清潔。 ? 17.? Understand the hotel’s safety features and procedures. ?????? 了解酒店內的安全設施及應急措施。 ? 18.?????? Ensure all bell service associates to provide service with a smile and to speak to the guests in a warm and friendly manner. ??????????? 確保所有的行李員在待客服務時做到熱情和微笑。 ? 19.???????? Maintain effective service in line with the Hotel’s Corporate Image 按照萬豪的標準堅持有效率的服務 ? a)??????????? Company’s Grooming Standard 酒店的儀表規(guī)定。 ? b)??????????? Standard Operation Procedures 標準操作程序。 ? c)??????????? Departmental Policies 部門營運的步驟。 ? 20.???????? To exhibit an immaculate grooming at all times without any compromise for lesser quality other than that established by Marriott Lodging Group to project a professional image. Immaculate grooming includes neatly trimmed and combed hairstyle, a well balance and appropriate make-up, properly trimmed fingernails as stipulated in the Standard of Performance. 確保按照萬豪的要求注意自己的儀容儀表，例如鬢角，頭發(fā)，化妝，指甲等等。 ? 21.???????? To constantly display an excellent level of courtesy and etiquette in the presence of both guests and team members of the Marriott Lodging Group. Proper and pleasant choice of words is to be used at all times without discrimination. Pleasant disposition is to be display at all times in all locations within the hotel. A strong bond of cooperation and teamwork are to be embodied and exercise at all times to all team members of the Marriott Lodging Group. 不論對客人還是同事都應保持良好的禮貌禮節(jié)。注意言辭。這一切，是建立良好同事關系以及處理一切事物的基礎。 ? 22.???????? To be punctual and achieve full attendance for all training programs provided by the hotels. 積極參加酒店組織的培訓計劃。 ? 23.???????? To provide feedback during briefing daily on suggestions or complaints from guests regarding the level of service or the smoothness of the policies and procedures practiced. 在部門會議上積極反饋客人的意見以及服務上的優(yōu)缺點。 ? 24.???????? To assume any other duties or responsibilities as assign by the management. 學會發(fā)現其他的責任并匯報給管理層。

【職責描述】 ?1、代表總部全面負責處理所在酒店的總體事務，以身作則、與酒店全體員工共同努力及時完成酒店所確定的各項目標； ?2、 維護品牌形象、監(jiān)督酒店范圍內的品牌使用情況，積極對外推廣品牌理念； ?3、 制定酒店的管理目標和經營方針，根據品牌標準制定各種規(guī)章制度和服務操作規(guī)程，規(guī)定各級管理人員和員工的職責，并監(jiān)督貫徹執(zhí)行。制定酒店營收政策，詳細閱讀和分析每月報表，檢查營業(yè)進度與計劃的完成情況，并采取對策，保證酒店業(yè)務順利開展；? 4、 建立和健全酒店的組織管理架構，追求扁平化管理、合理高效；? 5、 加強酒店文化建設，傳遞惠庭精神，努力為員工提供快樂、健康、良好的工作環(huán)境； ?6、 健全酒店的財務制度。閱讀分析各種財務報表，檢查分析每月營業(yè)情況，做好成本控制和財務預算工作，檢查收支情況、應收賬款和應付賬款等；? 7、 根據品牌規(guī)定規(guī)劃和開展每日、每周、每月日常工作； 8、 堅持以人為本的服務管理理念；培養(yǎng)人才，指導各部門的工作，提高整個酒店的服務質量和員工素質； 9、 加強酒店設備、設施的維修保養(yǎng)工作和酒店的安全管理工作； 10、 選聘、任免酒店員工，根據品牌規(guī)定和標準健全酒店機構設置、員工編制。負責酒店人員的錄用、考核、獎懲、晉升等； 11、 與社會各界人士保持良好的公共關系，樹立良好的酒店形象，并代表酒店接待重要貴賓；12、 以身作則，積極參與酒店主要輪崗工作； 13、 關心員工，使酒店有高度凝聚力，并要求員工以高度熱情和責任感去完成本職工作。? ?【任職要求】? 1、具有敏銳的市場感知及客戶開發(fā)能力，熟悉酒店整體運營，有過酒店籌備工作經驗者為佳；2、兼具較強的獨立工作能力和團隊精神，善于協(xié)調內部及外部關系；? 3、較強的學習能力、執(zhí)行力、溝通協(xié)調能力和領導決策能力； 4、接受全國派遣（入職起2年內接受公司派遣，期滿可選擇到期望城市）。

專業(yè)要求 Major 酒店管理、英語、市場營銷相關專業(yè)                                                                                                                    Graduation from Hotel Management,English,Marketing related professional 技能水平 Skills 1.能與各級員工互動交流                                                                                                       Ability to interact with all level of people 2.工作積極主動                                        Self Starter and Motivator 3.良好的交流溝通能力，良好的團隊合作精神 Good interpersonal and communication skills，and team player 4.熟練操作微軟等操作系統(tǒng)                                                                                                        Proficient with Microsoft Windows other software. 5.能獨立并長時間的工作 Ability to work independently and long hours. 6.可按工作需要出差 Willing to travel. 工作經驗 Experence 具有至少2-3年國際連鎖酒店的相關經驗                                                                                                         Minimum 2 to 3 years of experience in similar capacity with international chain hotels   

  1.Know the menu for each function served, and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served. 了解每個宴會的菜單，能夠解釋每道菜的主要成分和制作方法。 2. Follow timing procedures for setting each course. 根據流程上菜。 3. Greet and serve guests, following guidelines for aggressive hospitality and all other details of our policies and procedures regarding the service of food and beverage. 根據與餐飲服務相關政策的所有細節(jié)和好客的姿態(tài)招呼和服務客人。 4.Acknowledge and respond to all guest requests, bringing them to the attention of captain or supervisor as appropriate. 對于客人的要求要負責，必要時報告上級。 5. Keep station neat and clean during service. Constantly patrol assigned station, exchanging ashtrays, refilling water and coffee, removing service items and condiments per established policies and procedures. 在服務過程中保持工作區(qū)域干凈整潔。時刻查看被分配的區(qū)域，更換煙灰缸，補充水、茶和咖啡，移走不需要的調味品或服務器具。 6.  Know and use “suggestive selling” techniques when possible in selling a la carte wine, mixed drinks, after dinner cordials, coffees. 懂得并盡可能用“建議式銷售”技巧建議已用完餐后茶點需要點酒或混飲的客人。 7.  Follow all guest check and money-handling procedures when serving a la carte beverage orders. 按菜單點飲料服務時，根據規(guī)定為客人結帳。 8. Always notify the captain before leaving the floor or banquet service area. 在離開工作區(qū)域或樓層前一定要通知上級。