?Responsible for the entire hotel operation onboard
?Ensuring that all hotel departments are managed according to their standards
?Management and motivation of the crew, with emphasis on Department Heads
?Operation of service procedures according to company standards
?Stock ordering for the hotel department (F&B, Housekeeping, equipment, etc.)
?Ensuring impeccable cleanliness, hygiene and order in all areas of the hotel department in accordance with HACCP rules
?Final inspection and receipt of all supplies and deliveries for the hotel department
?Supervision and organization of opening and closing ships at start /end of season
?Active liaison with guests and successful handling of complaints
?Active participation in all onboard events and special functions
?Presence in the galley and restaurant during meal times
?Ensuring active and smooth flow of communication with the nautical department, onboard management, crew and the Head Office Basel
?Ensuring departmental training according to requirement profile
?Responsible for cost control and adherence to all set budgets
?Daily analysis of debtors in accordance with Receptionist / Night Auditor
?Conduction of stock takes; inventory according to company procedures
?Active participation in loadings
