Administration
行政
· Assists in developing and conducting training programs.
幫助完善并實(shí)施培訓(xùn)課程。
· Assists in establishing standard policies and procedures for training.
協(xié)助制定培訓(xùn)的政策及程序。
· Follow up the Ambassador training feedback for development.
跟蹤各部門內(nèi)部的大使培訓(xùn)反饋。
· Investigates and reviews all hotel trainings to ensure effectiveness.
調(diào)查, 審查所有酒店的培訓(xùn), 以確保其有效性。
Financial and Revenue Responsibilities
財(cái)務(wù)及收入職責(zé)
· Respect the electronic equipment; maximize the service life of the equipment.
合理使用和維護(hù)電子教學(xué)設(shè)備，確保設(shè)備的使用壽命達(dá)到最大化。
· Develop and maintain hotel’s training facilities which include the training room & library
發(fā)展和維護(hù)酒店培訓(xùn)設(shè)備設(shè)施，包括培訓(xùn)教室和圖書館。
Training and Human Resources
培訓(xùn)和人力資源
· Ensure wherever possible that ambassadors are provided with a work place free of discrimination, harassment and victimisation
確保提供給大使們一個(gè)沒有歧視、騷擾和危險(xiǎn)的工作環(huán)境。
· Treat complaints of harassment and discrimination promptly and confidentially.
處理騷擾、歧視的投訴并且保密。
· Treat customers and colleagues from all cultural groups with respect and sensitivity.
使用符合集團(tuán)文化的行為并且尊重及靈活地對(duì)待每一位客人和同事。
· Identify and deal with issues which may cause cross cultural conflict or misunderstanding.
識(shí)別和處理可能導(dǎo)致跨文化沖突或誤解的問題
Guest Service Responsibilities
對(duì)客服務(wù)的責(zé)任
· Assist to provide training to support quality standards to ensure a luxury guest experience
協(xié)助提供支持保證服務(wù)質(zhì)量和奢華顧客體驗(yàn)的培訓(xùn)項(xiàng)目。
· Greet and be generous to all guests and colleagues and always willing to offer the assistance
主動(dòng)熱情的回應(yīng)客人及同事的需求，并提供幫助。
· Coordinate on CONNECT (community service) activities
協(xié)助籌備社區(qū)服務(wù)及福利活動(dòng)
· Maintain Ambassador relations
維護(hù)大使關(guān)系
Professional Technical Responsibilities
專業(yè)技術(shù)責(zé)任
· Assists the Learning & Development Manager to develop hotel annual training plans.
協(xié)助學(xué)習(xí)與發(fā)展經(jīng)理制訂飯店年度培訓(xùn)計(jì)劃。
· Prepares report of the training results.
每次培訓(xùn)后，做好培訓(xùn)記錄報(bào)表。
· Maintains hotel training material.
管理酒店培訓(xùn)資料。
· Develops some generic training manuals and courses
制訂基礎(chǔ)培訓(xùn)的培訓(xùn)手冊(cè)和培訓(xùn)課程。
· Keep update hotel training tracking and online courses tracking and report to L&D manager.
持續(xù)追蹤酒店培訓(xùn)課程及在線課程完成情況，完成追蹤報(bào)表并向?qū)W習(xí)與發(fā)展經(jīng)理匯報(bào)。
· Ensure that training records of Ambassador at different department is maintained.
確保按部門對(duì)大使培訓(xùn)記錄的歸檔。
· Assists the Learning & Development Manager develop training policies and procedures.
協(xié)助學(xué)習(xí)與發(fā)展經(jīng)理制定培訓(xùn)制度和程序。
· Schedules and attends trainers meeting.
· 安排并出席酒店內(nèi)部培訓(xùn)員會(huì)議。
· Conduct orientation program for new Ambassadors.
對(duì)新大使進(jìn)行新大使入職培訓(xùn)。
· Assist in conducting in-house generic training programs (for example, Courtesy, behavior & attitude, Grooming, and Communication Skills) for Ambassador.
協(xié)助實(shí)施基礎(chǔ)培訓(xùn)項(xiàng)目，如：禮貌禮儀，行為和態(tài)度，儀容儀表和溝通技巧等。
· Finish grooming, telephone manner, hotel product knowledge, greeting and department training spot check and report to L&D manager to maintain hotel Ambassador meet hotel standard.
完成酒店儀容儀表、電話禮儀、產(chǎn)品知識(shí)、問好和部門培訓(xùn)每日檢查并完成相應(yīng)報(bào)告給學(xué)習(xí)與發(fā)展經(jīng)理審核，確保酒店大使在以上幾方面符合酒店標(biāo)準(zhǔn)。
· Assist to Buddy Program conducted in hotel and complete the monthly interview and report to L&D manager.
協(xié)助新大使師傅項(xiàng)目在酒店的實(shí)施，并完成月度面談及報(bào)告，報(bào)學(xué)習(xí)與發(fā)展經(jīng)理審核。
· Manage monitor the usage of the training aids, daily inspection and distribution of training rooms, be sure that they are in good order, with the desired room set-up and training aids as required.
管理培訓(xùn)輔助設(shè)備的使用，每日合理分配培訓(xùn)教室的使用，并確保培訓(xùn)教室的整潔，設(shè)備安放到位。
· Monitors training for new Ambassadors, keeps records and reports to the Learning & Development Manager weekly.
監(jiān)督新大使的培訓(xùn)，每周向?qū)W習(xí)與發(fā)展經(jīng)理匯報(bào)培訓(xùn)報(bào)告并歸檔保存記錄。
· Monitor present and future training trends, practices and system that are beneficial for hotel Ambassador and recommends to the Learning & Development Manager for implementation.
注意培訓(xùn)發(fā)展趨勢(shì)，向培訓(xùn)部經(jīng)理建議并作相應(yīng)的調(diào)整，從而提高酒店大使素質(zhì)。
· Assists Learning & Development Manager to implement and monitor Ambassador relations and motivation through the training program in the hotel.
協(xié)助學(xué)習(xí)與發(fā)展經(jīng)理做好促進(jìn)大使關(guān)系、調(diào)動(dòng)大使積極性的工作。
· Assists the Learning & Development Manager to coordinates and executes Ambassador social, athletic and recreational program and facilities.
協(xié)助學(xué)習(xí)與發(fā)展經(jīng)理組織大使的社會(huì)、運(yùn)動(dòng)和文體活動(dòng)。
· Disseminates information regarding hotel training.
傳達(dá)酒店的培訓(xùn)信息。
· Coordinates on kinds of L&D report
協(xié)助完成各種學(xué)習(xí)與發(fā)展報(bào)告
· Coordinates functions and activities with other department.
協(xié)調(diào)與其他部門的工作和活動(dòng)
