Duties andResponsibilities工作職責(zé)
·??????????Monitorfront office personnel to ensure guests receive prompt, cordial attention and personalrecognition
·??????????管理前廳部工作人員，以確保來(lái)賓被及時(shí)的禮貌接待并得到充分的注意和重視。
·??????????Supervisethe Front Office team to ensure optimum occupancy and average room rate for thepurpose of maximizing revenue
·??????????監(jiān)督前廳部隊(duì)伍，確保最高的入住率和平均房?jī)r(jià)，以實(shí)現(xiàn)收益最大化。
·??????????MonitorFront Office, and particularly Guest Relations personnel, to ensure prioritymembers known repeat guests and other VIPs receive special attention andrecognition
·??????????監(jiān)督前廳部，特別是客戶(hù)關(guān)系人員，確保優(yōu)悅會(huì)會(huì)員、?？秃推渌F賓得到特別的關(guān)照和禮遇。
·??????????PromoteInter-Hotel sales and in-house facilities and monitors Front Office Marketingtechniques in line with FIT marketing program
·??????????促進(jìn)店際銷(xiāo)售及推銷(xiāo)酒店內(nèi)設(shè)施，依照散客市場(chǎng)計(jì)劃監(jiān)督前廳部人員的市場(chǎng)技巧。
·??????????Maintaininter-departmental relationships to ensure seamless customer service
·??????????維護(hù)各部門(mén)之間的關(guān)系以確保對(duì)客服務(wù)暢通。
·??????????Assumeoverall responsibility for maintaining standards to ensure furnishingsfacilities and equipment are clean, in good repair and well maintained
·??????????承擔(dān)保持外觀標(biāo)準(zhǔn)的整體責(zé)任，確保家具和各種設(shè)備均保持外表清潔、運(yùn)轉(zhuǎn)良好并得到妥善維護(hù)。
·??????????Scheduleand regularly conducts routine inspections of areas under his/her control
·??????????計(jì)劃并實(shí)施對(duì)所管區(qū)域的定期檢查。
·??????????Maintainknowledge of credit policies and procedures and liaise closely with FinanceDepartment to ensure that credit procedures are properly carried out
·??????????掌握信用政策和程序，并與財(cái)務(wù)部密切聯(lián)系，以確保信用程序的全面執(zhí)行。
·??????????Knowsystem recovery procedures
·??????????掌握系統(tǒng)復(fù)原程序。
·??????????Interpretcomputer reports
·??????????分析電腦報(bào)告。
·??????????Compilestatistics for front office and provide reports relating to that area
·??????????為前廳部整編統(tǒng)計(jì)數(shù)字并提供與之相關(guān)的報(bào)告。
·??????????Continuallycheck the accuracy of room count
·??????????不斷檢查客房出租率的情況。
·??????????Approveupgrades and special amenities
·??????????批準(zhǔn)房間的免費(fèi)升級(jí)及特殊的禮品。
·??????????Maintainappropriate standards of conduct, dress, hygiene, uniforms, appearance andposture of departmental employees
·??????????保持部門(mén)員工的行為、裝束、衛(wèi)生、制服穿著、外表和儀態(tài)標(biāo)準(zhǔn)。
·??????????Conductcomprehensive monthly departmental meetings to include a review of proceduresand events which warrants special handling and detailed information
·??????????每月召開(kāi)綜合性部門(mén)會(huì)議，內(nèi)容包括對(duì)需要特別處理和提供詳細(xì)信息的程序及活動(dòng)的總結(jié)。
·??????????Communicateto the General Manager of his/her delegate all information likely to be ofinterest to them such as the expected arrival and departure of VIPs and allother pertinent information
·??????????向總經(jīng)理或其的代表，以及其它部門(mén)負(fù)責(zé)人通報(bào)所有他們可能感興趣的信息，如貴賓來(lái)店和離店的情況及其它相關(guān)信息
·??????????Maintainall procedures and adheres to them within the ICHG guidelines; in particularwith emphasis on hotel credit policy.
·??????????在洲際酒店集團(tuán)指導(dǎo)方針的框架內(nèi)遵守工作程序，特別是要以酒店的信用制度為重點(diǎn)
·??????????Inconjunction with the Emergency Response Team prepare emergency procedures uponadvice from relevant authority that cover such emergencies as Fire, PowerOutrage, Bomb Threat, Cyclone Warnings, etc
·??????????與緊急事件小組協(xié)作，在得到相關(guān)授權(quán)后準(zhǔn)備緊急程序以應(yīng)對(duì)火災(zāi)、停電、炸彈威脅、暴風(fēng)預(yù)警等緊急事件
·??????????Preparesefficient work schedule for Front Office Staff, arranging holidays andvacation, taking into consideration project occupancy and forecasts and anylarge group movements, especially those with early or late arrivals ordepartures
·??????????在考慮酒店入住情況和預(yù)測(cè)以及大規(guī)模的團(tuán)組活動(dòng)，特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下，為前廳部員工準(zhǔn)備高效的工作計(jì)劃，安排節(jié)日和假日。
·??????????Workswith Human Resources on manpower planning and management needs
·??????????和人力資源部一起進(jìn)行人力規(guī)劃和管理需求
·??????????Workswith Director of Finance in the preparation and management of the Department’sbudget.
·??????????和財(cái)務(wù)總監(jiān)一起編制和管理部門(mén)預(yù)算
RequiredSkills –
技能要求
·??????????Communicationskills are utilized a significant amount of time when interacting with others;demonstrated ability to interact with customers, employees and third partiesthat reflects highly on the hotel, the brand and the Company.
·??????????擁有在與他人交往時(shí)大多數(shù)時(shí)間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力
·??????????Goodwriting skills
·??????????具有良好寫(xiě)作技能
·??????????Proficientin the use of Microsoft Office and Front Office System
·??????????熟練使用微軟辦公軟件和前臺(tái)系統(tǒng)
·??????????Problemsolving, reasoning, motivating, organizational and training abilities
·??????????具有解決問(wèn)題，推理，號(hào)召，組織和培訓(xùn)能力
·??????????StrongLeadership skills in managing teams
·??????????在管理隊(duì)伍中有具很強(qiáng)的領(lǐng)導(dǎo)技能
·??????????Abilityto manage complex relationships
·??????????管理復(fù)雜關(guān)系的能力
Qualifications –
學(xué)歷
·??????????Bachelor’sdegree in Hotel Administration, Business Administration or equivalent
·??????????具有酒店行政管理，商業(yè)管理或相關(guān)的學(xué)士學(xué)位。
Experience –
經(jīng)歷
·? ? ? ? ? ?5yearsof guest service / hotel experience with three year in a management capacity, oran equivalent combination of education and experience.?
·??????????擁有5年酒店賓客服務(wù)工作經(jīng)驗(yàn)，包括3年管理經(jīng)驗(yàn)，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗(yàn)結(jié)合的背景
·??????????Type andlevel of experience required may vary slightly based on size and complexity ofoperation
·??????????經(jīng)驗(yàn)類(lèi)型和程度的要求可能因運(yùn)營(yíng)規(guī)模和復(fù)雜性而略有不同。
aCCOUNTABILITY責(zé)任
Number of employees supervised –
管理的員工
·??????????AssistantFront Office Manager / Duty Manager / Lobby Host / ISC Telephone Operator /Health Club Attendant/Bellman/Driver
·??????????前廳部經(jīng)理助理 / 值班經(jīng)理 / 大堂接待員 / ISC 電話接線生健身俱樂(lè)部服務(wù)員 / 行李員 / 司機(jī)
