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1.Ensure forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction. 確保接聽和轉達所有與部門相關的信息，確保既定標準并取得客戶的滿意。 2.Receive, record, and distribute various reports. 接收、記錄并分發(fā)各種報告。 3. Receive, record, and transmit guest requests accurately. 準確的接收、記錄并傳達客人的要求。 4.Responsible for entering accurate room status into computer daily and investigate discrepancies. 負責每天將客房情況準確的輸入電腦并調(diào)查各種異常情況。 5. Maintain and update administrative data. 維護和更新行政數(shù)據(jù)。 6.Maintain key control. 管理鑰匙。 7.Monitor lost & found property. 監(jiān)管遺失物品。 8.Prepare reports related to HR, Finance, and other departments. 準備人力資源部、財務部和其它部門相關的報表。 9.Control work phones and other loan items. 管理工作電話和其它出借物。 10.Control mini bar store. 管理迷你吧倉庫。 11.Maintain working area and equipment in a proper state of cleanliness and repair. 確保工作區(qū)域和設備得到良好的清潔和修繕。 12.Report guest complaints to Executive Housekeeper or delegate immediately. 及時向行政管家或其代理人匯報客人的投訴情況。 13.Attend meetings and training sessions as required. 按要求參加會議和培訓活動。 14.Multi-skilled as a Room Attendant as well as other areas of Housekeeping. 成為掌握客房服務員和客房部其它崗位工作技能的復合型人才。 15.Adhere to Housekeeping standards and procedures and enforces same. 遵守并執(zhí)行客房部的規(guī)范和工作程序。