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·?Process all incoming and outgoing calls accurately and courteously 正確并禮貌地處理所有打進(jìn)和打出酒店的電話。 ·?Records and controls accurately wake up calls 準(zhǔn)確記錄并管理叫早服務(wù)。 ·?Pages guests in co-operation with concerned departments 與相關(guān)部門(mén)合作，對(duì)客人進(jìn)行呼叫。 ·?Records all entries on traffic sheets 將所有條目記錄到電話單上。 ·?Assists guests with international calls and directory queries 協(xié)助客人處理國(guó)際長(zhǎng)途和號(hào)碼查詢(xún)。 ·?Calls guests by name whenever possible 盡量稱(chēng)呼客人的姓名?。 ·?Pages staff member when requested 如有需要，對(duì)工作人員進(jìn)行呼叫。 ·?Abides by principles of guest privacy 遵守保護(hù)客人隱私的原則 ·?Handles guests needs or requests and reports complaints to the Telephone Supervisor 滿(mǎn)足客人的需要或請(qǐng)求，并向總機(jī)主管匯報(bào)投訴情況。 ·?Report on logbook daily 每日記下工作日志。 ·?Bill call costs 提供電話費(fèi)單據(jù)。 ·?Aware of local telephone listings and frequently dialed numbers 熟悉當(dāng)?shù)仉娫挶硪约俺芴?hào)碼。 ·?Strictly abides by standards policies and procedures governing cases of emergency such as fire, bomb scare and other critical situations 嚴(yán)格遵守處理緊急事件，如火災(zāi)、炸彈威脅和其它危機(jī)的標(biāo)準(zhǔn)政策和工作程序。 ·?Advises defects on switchboard equipment to Supervisor 向主管匯報(bào)總機(jī)設(shè)備出現(xiàn)的問(wèn)題。 ·?Maintains a clean work environment 保持工作環(huán)境的清潔。 ·?Attends to all guest queries and requests promptly 及時(shí)處理客人的所有問(wèn)詢(xún)和要求。 ·?Maintains detailed knowledge of the Hotel’s fire, life and safety system 熟知酒店的消防、救生和安全系統(tǒng)。 ·?Maintains detailed knowledge on the Emergency Response Team and workings of the telephone room in this regard 熟知緊急事件處理小組的相關(guān)情況以及電話室在此方面的工作方式。 ·?Maintain Hotel Information 保管酒店相關(guān)信息。 ·?Maintain a log book to record the daily operational activities and submit the same to the superior. 每日每班次交班記錄，并交給上級(jí)審閱。 ·?Enter only official matters in the log book. Avoid any personal notes 在交班本上記錄公事， 避免任何私事 ·?Indicate time of duty and affix signature after making any entry 記錄交班時(shí)要注明時(shí)間并簽名 ·?Forward log book to the superior’s office when off-duty daily 每日下班前將交班本交給上級(jí)查閱 ·?Prepare reports on accidents to guests to damage to persons and properties within the Guest Service Center. 對(duì)發(fā)生在賓客服務(wù)中心的事故要做事故報(bào)告。 ·?Maintain a friendly, neat and professional image to guests 保持友善，整潔和專(zhuān)業(yè)的酒店形象 ·?Interact with guests to ensure expectations are being met 與賓客聯(lián)絡(luò)互動(dòng)，確保達(dá)成賓客的期望。 ·?Establishes and maintains effective employee working relationships 與員工建立并保持良好的工作關(guān)系。 ·?Attends and participates in daily briefings and other meetings as scheduled 按計(jì)劃參加并參與每日例會(huì)及其它會(huì)議。 ·?Attends and participates in training sessions as scheduled 按計(jì)劃參加培訓(xùn)活動(dòng)。 ·?Implements the hotel and department regulations, policies and procedures including but not limited to: 實(shí)施酒店和部門(mén)的規(guī)定、政策和工作程序，包括但不限于：?? o?House Rules and Regulation 酒店的規(guī)則和規(guī)定 o?Health and Safety 健康和安全 o?Grooming 儀表儀容 o?Quality 質(zhì)量 o?Hygiene and Cleanliness 衛(wèi)生和清潔 ·?Perform any other duties as requested by the superior?or other Management staff 跟進(jìn)上級(jí)或管理層要求的其他工作