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該實(shí)習(xí)崗位為禮賓部實(shí)習(xí)生 崗位要求： 1、大學(xué)?？萍耙陨蠈W(xué)歷； 2、有好的溝通能力和對客服務(wù)的技巧； 3、有良好的領(lǐng)導(dǎo)能力； 4、服務(wù)態(tài)度良好； 5、有較強(qiáng)的事業(yè)心；

·????????Greets all guests at all timesin a friendly and helpful manner and attempts to learn and use guest’s name atevery opportunity? ·????????隨時(shí)以友好和樂于協(xié)助的態(tài)度迎接客人，并盡量了解和稱呼客人的名字。 ·????????Registers and rooms all arrivalsaccording to established procedures ·????????按照既定工作程序?yàn)樗衼砜偷怯洸才欧块g。 ·????????Maintains intimate knowledge ofdepartmental standards and procedures ·????????熟知部門標(biāo)準(zhǔn)工作程序。 ·????????Performs check in, check outand room change procedures and ensures all data are entered completely into theresidences systems in accordance with reservation ·????????履行入住、退房和換房手續(xù)，并確保所有資料都按照預(yù)訂情況完整的輸入公寓電腦系統(tǒng)。 ·????????Responsible and attends toguest’s request of using the service of safety box at all times ·????????隨時(shí)負(fù)責(zé)回應(yīng)客人關(guān)于使用保險(xiǎn)箱服務(wù)的要求。 ·????????Attends to guest’s complaints,inquiries and requests, refer problems to supervisor/Assistant Manager ifhe/she unable to assist ·????????處理客人的投訴、問詢和請求，如果自己無法提供協(xié)助，則將問題轉(zhuǎn)給主管和經(jīng)理助理 。 ·????????Does everything possible toensure that the guests depart the residences with a positive impression of residencesservice ·????????盡一切努力確保客人在離店時(shí)會(huì)對公寓的服務(wù)有很好的印象。 ·????????When on night shift, checksnight report, prepare the morning report and prepare all necessary forms forthe guest arrival ·????????在值班時(shí)檢查夜班報(bào)告，準(zhǔn)備早班報(bào)告，并為客人的到來準(zhǔn)備各種必要的表格。 ·????????Maintains comprehensiveknowledge of standard reservation procedures including correct forms to use,how to read telex, e-mail, messages, and how to interpret availability sourceswithin the reservation systems ·????????全面了解標(biāo)準(zhǔn)的預(yù)訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預(yù)訂系統(tǒng)內(nèi)對房源情況進(jìn)行解讀。 ·????????Takes personal interest andpride to ensure that the front desk work area is kept clean and in an orderlystate al all times ·????????隨時(shí)保持前臺(tái)工作區(qū)域的整潔和有序，并以此作為自己的個(gè)人興趣和驕傲 。 ·????????Obey the residences’ other jobarrangements. ·????????服從公寓對本人的其他崗位安排。

? Daily check in, check-out, reservation and reception work.處理日常的入住、退房、預(yù)定及接待工作。? Ensure correct handling of billing and administrative work, including the review and report archiving.確保正確處理開票和行政工作，包括審查和歸檔工作報(bào)告。? Reflect good professional image of companies and individuals in daily work and keep a good communication and coordination with partner of property.在日常工作及對客服務(wù)中體現(xiàn)良好的公司和個(gè)人專業(yè)形象，保持與物業(yè)合作方的良好溝通和協(xié)調(diào)。? Proper and timely handing of customer requirements, inquiries and complaints. If necessary, promptly report to their superiors.妥善和及時(shí)處理客戶的要求、詢問和投訴。如有需要，及時(shí)向上級匯報(bào)。? Ensure compliance with related policies, procedures and standards of Ascott.確保并遵守雅詩閣相關(guān)的政策、程序和標(biāo)準(zhǔn)。? Liaise with the department team to achieve daily tasks.積極與團(tuán)隊(duì)配合完成日常工作。? In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.遵守集團(tuán)的環(huán)境健康安全方針政策，日常工作中注意節(jié)能和安全操作。? Any other tasks assigned by supervisor.領(lǐng)導(dǎo)交辦的其他工作。