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賓客接待協(xié)助為客人辦理入住、退房手續(xù)，確保信息準確無誤。 解答客人咨詢，提供酒店服務(wù)、周邊設(shè)施及旅游信息。 處理客人基礎(chǔ)需求，如行李寄存、叫車服務(wù)等。 日常運營支持接聽電話，轉(zhuǎn)接至相關(guān)部門并記錄留言。 維護前臺區(qū)域整潔，確保宣傳資料齊全。 協(xié)助管理房態(tài)，與客房部、銷售部保持溝通。 系統(tǒng)操作學(xué)習(xí)使用酒店管理系統(tǒng)（如Opera PMS）錄入數(shù)據(jù)。 協(xié)助打印報表、更新預(yù)訂信息及客戶檔案。 團隊協(xié)作配合前廳團隊完成交班日志及特殊任務(wù)。 參與部門培訓(xùn)，提升服務(wù)技能與專業(yè)知識。

Job Description 職位概述 Responsible for receiving and ensuring correct delivery of guest’s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. ?The Bellman performs various errands related to guest’s needs, comfort and satisfaction. 負責將客人的行李順利送往或送離房間、機場和汽車，并對客人的問詢和申請?zhí)峁﹨f(xié)助，需要從事各種各樣的雜務(wù)，以滿足客人的需要，保證其舒適和滿意。 . To guest sell our hotel cars, to improve our revenue. ? 向客人推銷酒店車輛，提高酒店收入 . Adhere to guest checking in and checking out procedures pertaining to baggage handling.? 在與行李相關(guān)的問題上，遵守客人入住和退房工作程序。 . Maintain a spotless Porte Cohere and Drive way.? 保持車輛門道和車道的清潔 . Room the guest in accordance with hotel standards.? 按照酒店標準為客人安排房間。 . Arrange transport and coordinate luggage.? 負責安排交通并協(xié)調(diào)行李事宜。 . ? Assist with heavy packages, coats, suitcase, etc. ?being alert to give assistance courteously and quickly, ? before having to be asked .? 主動協(xié)助客人提重包裹、拿衣服、提手提箱等，向客人提供禮貌和迅速的協(xié)助。 . Assist arriving and departing guests by opening and closing car and taxi doors.? 為來店和離店的客人開關(guān)汽車及出租車門。 . Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain.? 當報紙送到后進行適當整理，然后按行李領(lǐng)班的要求將其送至客人房間。 Required Qualification 任職要求 High School or Vocational Certificate in Hotel Administration, Hotel Management or equivalent. 具有高中或酒店行政管理，酒店管理或相關(guān)的專業(yè)證書。

崗位描述/職責 主要負責餐飲及前廳服務(wù)工作。 接待客人，提供優(yōu)質(zhì)化的服務(wù)。 可接受寒/暑假期兼職

1.按照酒店要求為客人提供相關(guān)服務(wù) 2.熱愛酒店行業(yè)，有良好的服務(wù)意識 3.吃苦耐勞，服從安排，基本的溝通能力 4.形象端正，積極的工作態(tài)度

·????????Greets all guests at all timesin a friendly and helpful manner and attempts to learn and use guest’s name atevery opportunity? ·????????隨時以友好和樂于協(xié)助的態(tài)度迎接客人，并盡量了解和稱呼客人的名字。 ·????????Registers and rooms all arrivalsaccording to established procedures ·????????按照既定工作程序為所有來客登記并安排房間。 ·????????Maintains intimate knowledge ofdepartmental standards and procedures ·????????熟知部門標準工作程序。 ·????????Performs check in, check outand room change procedures and ensures all data are entered completely into theresidences systems in accordance with reservation ·????????履行入住、退房和換房手續(xù)，并確保所有資料都按照預(yù)訂情況完整的輸入公寓電腦系統(tǒng)。 ·????????Responsible and attends toguest’s request of using the service of safety box at all times ·????????隨時負責回應(yīng)客人關(guān)于使用保險箱服務(wù)的要求。 ·????????Attends to guest’s complaints,inquiries and requests, refer problems to supervisor/Assistant Manager ifhe/she unable to assist ·????????處理客人的投訴、問詢和請求，如果自己無法提供協(xié)助，則將問題轉(zhuǎn)給主管和經(jīng)理助理 。 ·????????Does everything possible toensure that the guests depart the residences with a positive impression of residencesservice ·????????盡一切努力確保客人在離店時會對公寓的服務(wù)有很好的印象。 ·????????When on night shift, checksnight report, prepare the morning report and prepare all necessary forms forthe guest arrival ·????????在值班時檢查夜班報告，準備早班報告，并為客人的到來準備各種必要的表格。 ·????????Maintains comprehensiveknowledge of standard reservation procedures including correct forms to use,how to read telex, e-mail, messages, and how to interpret availability sourceswithin the reservation systems ·????????全面了解標準的預(yù)訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預(yù)訂系統(tǒng)內(nèi)對房源情況進行解讀。 ·????????Takes personal interest andpride to ensure that the front desk work area is kept clean and in an orderlystate al all times ·????????隨時保持前臺工作區(qū)域的整潔和有序，并以此作為自己的個人興趣和驕傲 。 ·????????Obey the residences’ other jobarrangements. ·????????服從公寓對本人的其他崗位安排。