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·?Supervise and direct Bell Desk activities and Bell Staff? ·?對行李服務(wù)臺的活動和行李服務(wù)人員實(shí)施監(jiān)督和指導(dǎo)。 ·?Responsible for sorting and distributing guests and administrative mail and returning mail to the sender for forwarding mail ·?負(fù)責(zé)挑選和分發(fā)客人的信件及行政信件，并將無人接收的信件送返發(fā)信人。 ·?Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests ·?提供客人可能感興趣的關(guān)于酒店所有服務(wù)、當(dāng)?shù)孛麆佟⒉宛^、醫(yī)生、觀光等方面的信息。 ·?Be prepared to recommend first and foremost the hotel’s own Food and Beverage outlets before any other, making himself totally familiar with the operating times and each outlets benefits ·?最先向客人推薦本酒店的餐飲營業(yè)場所，熟知這些營業(yè)場所的營業(yè)時(shí)間和各自的特長。 ·?Ensure the lobby is always kept in an orderly fashion and that ashtrays are kept clean ·?確保大廳始終保持整潔，煙灰缸始終干凈。 ·?Coordinates the paging of guests in the lobby, Food & Beverage outlets, and where considered appropriate by the Management ·?在大廳、餐飲營業(yè)場所和其它管理層認(rèn)為合適的地方協(xié)調(diào)對客人的呼叫工作。 ·?Responsible for the maintenance of the hotel information directory (function board) and ensures that the information shown in current and accurate at all times ·?負(fù)責(zé)維護(hù)酒店信息簿（功能板），并確保所有信息的準(zhǔn)確性和實(shí)效性。 ·?Prepares efficient work schedule for Bell Services, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures ·?在考慮酒店入住情況和預(yù)測以及大規(guī)模的團(tuán)組活動，特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下，為行李服務(wù)部員工準(zhǔn)備高效的工作計(jì)劃，安排節(jié)日和假日。 ·?Ensures that all bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently ·?確保所有行李服務(wù)人員隨時(shí)保持衣著整潔，工作守時(shí)，并且能夠快速和高效的完成任務(wù)。 ·?Handle problems associated with guests and liaise with department heads or executive management in the absence of the Assistant Manager. ·?處理與客人相關(guān)的問題，在經(jīng)理助理缺席的情況下負(fù)責(zé)與各部門負(fù)責(zé)人或行政管理部門聯(lián)系。 ·?Works with Superior and Human Resources on manpower planning and management needs ·?與上級領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求。 ·?Works with Superior and Director of Finance in the preparation and management of the Department’s budget.? ·?與上級領(lǐng)導(dǎo)和財(cái)務(wù)總監(jiān)一起編制和管理部門預(yù)算。

·?prompt cordial attention from arrival through departure. 監(jiān)督客戶關(guān)系部工作人員,以確保來賓始終得到禮貌接待及充分的注意和重視,由此實(shí)現(xiàn)最大的客人滿意度; ·?Monitor guest radiations personnel to ensure Priority Club members consistent?receive a benefits,?repeat guests and other VIP’s receive special?recognition and service. 監(jiān)督客戶關(guān)系部人員的工作,以確保優(yōu)悅會會員始終得到全部優(yōu)惠,常客和其它貴賓也得到特別關(guān)照; ·?Inspects all VIP rooms prior to arrival.? 在貴賓到達(dá)前對貴賓房進(jìn)行檢查; ·?Greet VIP guests?personally. 親自迎接貴賓; ·?Liaise with other departments and necessary outside contracts to ensure excellent service delivery.? 與其它部門和必要的外部承包商聯(lián)系,以確保提供高質(zhì)量的服務(wù); ·?Oversee?maintenance?of efficient?repeat guest history system. 對高效的?？涂褪窓n案系統(tǒng)維護(hù)實(shí)施監(jiān)管; ·?Promote Inter?Hotel sales and in-house facilities.? 促進(jìn)店際銷售及完善內(nèi)部設(shè)施; ·?Perform such functions as to include but not be?limited to: 行使下列功能,包括但不僅限于: ·?IHG Rewards?Club and regular guest welcome?letters? ·?向IHG優(yōu)悅會會員和?？椭職g迎信 ·?Solicitation?of priority Club applications ·?發(fā)展優(yōu)悅會會員 ·?Attending to special?requests by guests ·?回應(yīng)客人提出的特別要求 ·?Develop and implement guest telephone contact systems? ·?開發(fā)和應(yīng)用客人電話聯(lián)系系統(tǒng) ·?Handle guest complaints and?refer them as necessary, follows up on corrective action.? 處理客人投訴,如有必要?jiǎng)t將其提交給有關(guān)部門,并對糾正措施進(jìn)行跟進(jìn); ·?Compile, analyse and control guest relations?costs. 對客戶關(guān)系部的成本情況進(jìn)行編寫、分析和控制; ·?Schedule and attend?regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery.? 計(jì)劃并參加優(yōu)悅會和貴賓的定期雞尾酒會和社會活動,以便進(jìn)一步提高服務(wù)質(zhì)量; ·?Review arrival lists for all arrivals and VIPs to check?room allocations, amenities, and special?requests. 查閱來客單,檢查對客人和貴賓的房間分配情況、各類設(shè)施情況以及特別申請; ·?Prepare requisitions for amenities on a timely basis. 及時(shí)準(zhǔn)備設(shè)備使用申請; ·?Overall responsible for ensuring and maintaining the entire?range of services offered for?the?Executives?Floor and?Executives?Lounge?with the aim to maximum guest satisfaction. 確保向行政樓層和行政俱樂部提供全方位的服務(wù)最大程度的獲得賓客滿意度; ·?Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate?remedial action if necessary. 評估所有員工的外在形象、守紀(jì)情況和工作效率并進(jìn)行直接監(jiān)管,如有必要,可采取直接的糾正措施; ·?Organize and conduct regular meeting for all Guest Relation`s staff to facilitate communications and smooth operations. 組織和召開客戶關(guān)系部全體人員參加的會議,以加強(qiáng)交流和保證業(yè)務(wù)的順利進(jìn)行; ·?Prepare efficient work schedule for Guest Ruinations staff, arranging holidays and Vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those early ready late arrivals or departures. 在考慮酒店入住情況和預(yù)測以及大規(guī)模的團(tuán)組活動,特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下,?為客戶關(guān)系部員工準(zhǔn)備高效的工作計(jì)劃,安排節(jié)日和假日; ·?Works with Human Resources on manpower planning and management needs. 與上級領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求; ·?Works with superior and Director of Finance in the preparation and management of the Department’?s budget. 與上級領(lǐng)導(dǎo)和財(cái)務(wù)總監(jiān)一起編制和管理部門預(yù)算;