確保所有員工遵循品牌承諾并始終提供優(yōu)異的對客服務(wù)。
Ensures that all employees deliver the brand promise and provide exceptional guest service at all times.
確保員工同樣在適當?shù)臅r候為其他部門的內(nèi)部客人提供優(yōu)質(zhì)服務(wù)。
Ensures that employees also provide excellent service to internal customers in other departments as appropriate.
禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問,確保問題得到圓滿解決。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
友善、有效地解決顧客和員工的問題,對于他們的投訴和提出的問題如不能當時解決,應(yīng)匯報給上級,并迅速跟進及時反饋結(jié)果。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
與顧客和同事要有良好的合作關(guān)系。
Maintains positive guest and colleague interactions with good working relationships.