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1.協(xié)助賓客提拉行李及行李寄存服務(wù) 2.為賓客提供委托代辦服務(wù)。雨天為賓客提供雨傘租借服務(wù)。 3.確保交班本上記錄的每一件事情都已經(jīng)落實。 4.確保所接收的行李和包裹的安全，并存放在合適的地方。 5.事先檢查所有抵達(dá)和離店團隊的分房名單。 6.記錄未完成的工作交給下一個班次。 7.管理行李房，確保行李房干凈、接收、存放行李和其他任何物品以及賓客的遺留物品的處理要按照正確的程序進(jìn)行。

1.?Fluent in Mandarin and English (spoken and written) ????流利的英語和中文溝通 2.?Excellent leadership and training skills ????卓越的領(lǐng)導(dǎo)力和培訓(xùn)里 3.?Sense of responsibility and taking ownership, service oriented and eyefor detail ????有責(zé)任意識和主人翁意識，有服務(wù)導(dǎo)向和細(xì)微觀察力 4.?Open, pleasant, helpful and friendly personality ????開朗，樂觀，樂于助人的個性 5.??Ability to use standard software applications and the OnQ system ?????能夠使用簡單的軟件和OnQ系統(tǒng)能力 6.??Must have very strong knowledge of the restaurants, bars, nightclubs,theatres, shows ? ? and attractions in ShanghaiCity ????必須有很強的城市信息知識：餐廳，酒吧，夜店，劇場，秀場，和有吸引力的東西 7.? Flexible schedules and working hours; willingness to work weekends &holidays required. ? ? ?靈活的工作時間，可以在周末和節(jié)假日上班 8.??Minimum 5 years Concierge experience in comparable hotel, at least 3years’ experience ? ? ?at Supervisory or level ?????至少5年類似酒店禮賓工作經(jīng)驗，有3年禮賓主管經(jīng)驗

崗位職責(zé)： 熱情微笑迎接賓客，標(biāo)準(zhǔn)站姿，主動開車門、協(xié)助提拿行李。 雨天主動撐傘，確保賓客不被雨淋。 協(xié)助賓客搬運行李至客房或禮賓部，確保輕拿輕放，避免損壞。 熟悉酒店設(shè)施，快速解答賓客簡單問詢（如餐廳、健身房位置）。 為賓客安排出租車或豪車接送服務(wù)，確保車輛整潔、司機專業(yè)。 協(xié)助賓客上下車，特別注意VIP及老年/兒童賓客的安全。 為賓客提供高端定制服務(wù)，如餐廳預(yù)訂、演出門票、私人導(dǎo)游等。 熟悉本地奢侈品店、高端場所，協(xié)助安排購物或特殊體驗。 根據(jù)賓客需求設(shè)計個性化行程，包括交通、景點、翻譯等。 提前預(yù)判需求（如商務(wù)賓客需打印服務(wù)或會議室安排）。 協(xié)調(diào)各部門確保無縫體驗（如快速入住、私人管家對接）。 流利使用英語 熟悉國際禮儀，避免文化禁忌。 崗位要求： 具備極強的服務(wù)意識，能從容應(yīng)對苛刻需求。 2年以上五星級酒店或高端服務(wù)行業(yè)經(jīng)驗。 熟練使用Opera等酒店系統(tǒng)及基礎(chǔ)辦公軟件。 適應(yīng)高強度工作。 璞麗專享福利: - 住宿非上海市戶籍員工享有特殊補貼400元每月 - 住宿（二人一間）獨立衛(wèi)生間，免費提供無線網(wǎng)絡(luò)及床上用品的使用 - 非上海市戶籍享有每年一次往返程車費報銷 - 享有補充商業(yè)醫(yī)療保險，可100%報銷醫(yī)保范圍內(nèi)門急診費用 - 享有特殊班次補貼和各類促銷獎勵機制 - 享美味員餐、每月美食節(jié)、節(jié)日以及生日禮品卡 - 璞麗贊賞計劃，有機會獲得獎勵積分，可換取多種多樣的豐厚禮品。 - 享有免費年度體檢 Job Responsibilities： Warmly greet guests with a smile, maintain impeccable posture, open car doors, and assist with luggage. Offer umbrella service during rain to ensure guests remain dry. Assist with luggage transportation to rooms or concierge, handle with care to avoid damage. Be knowledgeable about hotel facilities to promptly answer basic guest inquiries. Arrange taxis or luxury car transfers, ensuring vehicles are clean and drivers professional. Assist guests in/out of vehicles, prioritizing safety for VIPs, elderly, and children. Provide bespoke services: fine dining reservations, show tickets, private tours, etc. Know luxury boutiques and elite venues to arrange exclusive experiences. Design tailored itineraries covering transport, attractions, translators, etc. Anticipate needs, e.g., printing services or meeting rooms for business guests. Liaise with departments for seamless VIP check-in/butler service. Fluent in English? Master international etiquette to avoid cultural faux pas. Job Requirements: Exceptional service mindset, handles demanding requests gracefully. 2+ year in luxury hotels/high-end hospitality preferred. Proficient in Opera PMS and basic office tools. Adaptable to high-pressure environments. Exclusive Benefits at The PuLi Hotel & Spa: - Non-Shanghai household registration employees will receive a monthly subsidy of 400 yuan for accommodation. - Accommodation (two people sharing a room) comes with private bathrooms. Free Wi-Fi and bedding are provided. - Non-Shanghai household registration employees are entitled to have their round-trip ticket?travel expenses reimbursed once a year. - Supplementary commercial medical insurance is available, which can cover 100% of the outpatient and emergency expenses within the scope of medical insurance. -?Be entitled to special shift allowances and various promotional incentive mechanisms. - Enjoy delicious staff meals, monthly food festivals, as well as holiday and birthday gift cards. - The PuLi Appreciation Program offers the opportunity to earn reward points that can be exchanged for a wide variety of generous gifts. - Free annual physical examinations.

崗位職責(zé) 1、直接負(fù)責(zé)禮賓部的工作。 2、對酒店的賓客提供禮貌專業(yè)的服務(wù)；協(xié)助重要賓客的入住和離店。 3、管理行李房，確保所有的行李有行李標(biāo)簽并且安全存放在合適的位置。 4、負(fù)責(zé)提供關(guān)于酒店設(shè)施、場所和功能的準(zhǔn)確信息并答復(fù)客人的問詢。 5、參與員工的培訓(xùn)工作。負(fù)責(zé)員工的日常培訓(xùn)，制定培訓(xùn)計劃。 6、賓客有要求時，為預(yù)計離店的賓客安排出租車、機場班車的服務(wù)。 崗位要求 1、身體健康，品貌端正，形象氣質(zhì)佳。 2、優(yōu)秀的組織管理能力。 3、優(yōu)秀的交際能和溝通技巧。 4、善于同賓客交往、溝通，處理周到、果斷，能獨立處理各種投訴。

SUMMARY 摘要: ?? The incumbent in the position is responsible for meeting and greeting guests, handling guests and?complaints, and ensuring maximum guest satisfaction?and recognition to ensure?return business for?the hotel according?to the Hotel Standard operation procedure. 負(fù)責(zé)與客人溝通交流,處理客人投訴和需求,按照酒店標(biāo)準(zhǔn)運作程序最大程度滿足客人。 SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 專業(yè)知識及工作技能、技巧要求： · Decent appearance, hospitality and highly collaboration.? 外表得體，殷勤好客，高度合作。 · Fluent in Mandarin and English (spoken). Reasonable in written English 流利的英語和中文書寫及口語 · Good supervisory skills 良好的監(jiān)督技巧 · Sense of responsibility and taking ownership 有責(zé)任和主人翁意識 · Having knowledge of the OnQ system 擅長OnQ系統(tǒng) REQUIRED QUALIFICATIONS 必要的資歷要求:?????????? · Minimum 1 year experience in a similar position in comparable hotel. 至少一年類似酒店及崗位的工作經(jīng)驗

崗位職責(zé) 1.服從上級的工作安排； 2.按照行李服務(wù)流程和要求，為抵離客人提供行李搬運服務(wù)，并將每次運送情況做好記錄； 3.協(xié)助做好大堂尋人服務(wù)和在大堂放置各類告示牌，及時撤換過期的告示牌并搬至指定的存放地點； 4.做好行李服務(wù)設(shè)備的清潔工作； 5.按照服務(wù)流程迎送客人，提供拉門服務(wù)； 6.維護出入車輛秩序，保證上下客車位和車道暢通； 7.阻擋精神病患者和衣冠不整者進(jìn)入酒店，發(fā)現(xiàn)異常情況，立即與值班的保安人員或大堂經(jīng)理聯(lián)系，妥善處理； 8.準(zhǔn)確回答客人的詢問，主動做好服務(wù)工作； 9.保持崗位周圍的環(huán)境整潔，發(fā)現(xiàn)果皮、紙屑、煙蒂等雜物及時撿掉； 10.下雨天，為上下車客人撐傘，并為客提供雨具存放及保管，并提供借傘服務(wù)； 11.熟悉酒店各種服務(wù)項目和營業(yè)時間，向客人推銷酒店的各項服務(wù)，介紹酒店客房設(shè)施。了解本市交通、商業(yè)、旅游等方面資料； 12.隨時聽從接待員的召喚，迅速接受帶房任務(wù)及為客提供物品轉(zhuǎn)接服務(wù)； 13.為客人指路，認(rèn)真回答客人的詢問，盡量滿足客人的需求； 14.負(fù)責(zé)分送郵件、報刊、報表、留言單及前廳通知等，并按規(guī)定登記和辦理簽收手續(xù)； 15.受理客人行李寄存及領(lǐng)取，并做好詳細(xì)的存取記錄； 16.協(xié)助大堂副理維持大堂秩序，控制好大堂內(nèi)外的燈光； 17.積極參與酒店和部門組織的各項活動，完成上級交予的各項工作。 崗位要求 1.大專以上學(xué)歷，具有1年以上從事前廳服務(wù)工作經(jīng)歷； 2.工作認(rèn)真、作風(fēng)細(xì)致、吃苦耐勞、反應(yīng)靈活； 3.能進(jìn)行英語日常會話，開展對客服務(wù)。

崗位職責(zé) 1、直接負(fù)責(zé)禮賓部的工作。 2、對酒店的賓客提供禮貌專業(yè)的服務(wù)；協(xié)助重要賓客的入住和離店。 3、管理行李房，確保所有的行李有行李標(biāo)簽并且安全存放在合適的位置。 4、負(fù)責(zé)所有的特殊事情和酒店服務(wù)的有關(guān)信息的公告。 5、確保工作區(qū)域內(nèi)的所有設(shè)備處于良好工作狀態(tài)。 6、參與員工的培訓(xùn)工作。負(fù)責(zé)員工的日常培訓(xùn)，制定培訓(xùn)計劃。 7、賓客有要求時，為預(yù)計離店的賓客安排出租車、機場班車的服務(wù)。 崗位要求 1、身體健康，品貌端正，形象氣質(zhì)佳。 2、優(yōu)秀的組織管理能力。 3、優(yōu)秀的交際能和溝通技巧。 4、善于同賓客交往、溝通，處理周到、果斷，能獨立處理各種投訴。

job overview職位概述 · The supervisor provides day to day supervision to the Bell Service team, Drivers to ensure that the Concierge Team is running smoothly and courteously. Efficient service is rendered to all guests under the guidance of the Chief Concierge and Front Office Manager and in accordance with the objectives, performance and quality standards established by hotel. · 主管需要監(jiān)督管理每日禮賓部團隊的日常運作,確保禮賓團隊和車隊的平穩(wěn)運行，保持彬彬有禮。在禮賓部經(jīng)理和前廳經(jīng)理的既定目標(biāo)下，去高效的服務(wù)客人,確保禮賓部和車隊符合酒店制定的目標(biāo)。 Duties and Responsibilities工作職責(zé) · To be well-versed with the products offered by the hotel · 熟悉酒店的相關(guān)信息。 · To ensure effective communication within the Concierge Team as well as other departments and management to achieve the hotel’s operation goals · 確保有效的溝通禮賓團隊以及其他部門，實現(xiàn)酒店的經(jīng)營目標(biāo)。 · To effectively communicate with all guests and patrons to achieve the hotel’s business goals · 有效地與客人溝通達(dá)到酒店的業(yè)務(wù)目標(biāo)。 · To establish good rapport with guest concerning services from all areas of operation with a professional, warm, caring and tactful manner to reflect the positive image of hotel. Also be able to provide excellent solution to the guest’s satisfaction. · 通過各方面的服務(wù)與專業(yè)操作,溫暖關(guān)懷、和客人建立良好的關(guān)系，體現(xiàn)酒店良好的形象。 · To ensure all complaints and problems of guests are rectified immediately in a prompt and courteous manner. Any matters that cannot be solved immediately are to be follow up personally and as soon as possible. Guests are to be notified of the progress of the action taken and assured of effective and prompt follow-up. All solutions reached must be up to the level or even exceeds the guest’s satisfaction. · 確保所有客人的投訴和問題迅速而有禮貌的方式得到解決。任何問題如不能立即解決要親自盡快跟進(jìn),。事情的進(jìn)展,保證有效和及時跟進(jìn)。解決方式需要一定的技巧。 · To provide assistance to fellow team members during peak periods. Also to be able to provide guidance courteously to any team members on the policies and procedures of each job task. · 主管之間應(yīng)有團隊協(xié)作精神，相互幫助，在工作過程中禮貌的對待自己的同事。 · To be conversant with the software and operating equipment used by the hotel in order to effectively generate reports or any request from in-house guests · 熟練使用相關(guān)酒店操作系統(tǒng)，能有效地服務(wù)到客人。 · To be able to plan and prioritize daily job duties effectively. Intelligent time management by carefully delegating duties to the team members to achieve operation objectives. · 能夠有效地安排日常工作。合理的安排員工工作。 · To attend and participate actively on the monthly Front Office meeting and provide feedback, suggestions and effective solutions on the work flow and policies and procedures of the Concierge department · 積極參與月度前廳會議并提供反饋,提出有效地建議和解決方案。 · Responsible for the safety of all guest’s luggage. · 負(fù)責(zé)所有對客行李的安全 。 · To provide the information around the hotel for the guest. · 為客人提供酒店周邊的相關(guān)信息。 · Assist with manager’s working. · 協(xié)助經(jīng)理的相關(guān)工作。 · To manage the transportation · 對酒店用車的管理。 · Comply with all Hotel and corporate guidelines. · 遵守酒店和企業(yè)指導(dǎo)方針。 · Deliver high quality service to guests · 向客人提供高品質(zhì)的服務(wù)。 · Adhere to departmental cleaning and maintenance programs · 遵守部門清潔和保養(yǎng)規(guī)定。 Qualifications – 學(xué)歷 · Diploma or Vocational Certificate in Hotel Management or equivalent ·? 酒店管理或相關(guān)專業(yè)學(xué)歷優(yōu)先 ? Experience – 經(jīng)歷 ·? 3 -4 years related, or an equivalent combination of education and experience.? · ? 3-4年相關(guān)工作經(jīng)歷，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗結(jié)合的背景。

【職位描述】 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. The Concierge Supervisor monitors all services provided by the Concierge associates and ensure the smooth operation of the Concierge. What will I be doing? As the Concierge Supervisor, you will be responsible for performing the following tasks to the highest standards: ? Follow the procedures on luggage related matters and deputize the Chief Concierge in his / her absence to ensure that operations run smoothly. ? Assist the Chief Concierge with manpower planning in accordance to requirements. ? Train all Concierge associates in accordance to hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions. ? Report all irregularities to the Chief Concierge and seek assistance from the Front Office Manager, Assistant Front Office Manager or Guest Service Manager whenever needed. ? Ensure proper reception of VIP / Hilton Honors members as well as other customers at the airport for both arrival and departure. ? Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs. ? Follow-up on other tasks assigned by your superior. ? Understand local tourism culture and city profile to provide considerate service to guests. 【任職要求】 What are we looking for? A Concierge Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior`s, skills, and values that follow: ? Secondary School education or above. ? At least 1 year in a supervisory level position in Concierge operation. ? Fluent in English to meet business needs. ? Appreciate Hilton culture. ? Good character and ethics. ? Strictly obey the relevant laws and regulations, internal policies and implementations. ? Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, a sense of decency, honest and reliable. ? Have a strong sense of responsibility and learning ability. ? Hotel management major preferred, but not required. ? Member of the Golden Key Association preferred. What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Onboard Duties ?Organisationof embarkation and disembarkation ?Ensuring smooth operation of transfers (transfer / luggage / times) ?Coordination of airport representative and assisting with passenger travels ?Handling / filing of cruise, land (if applicable) reports & daily program ?Managing and filing vendor vouchers & onboard bookings ?Organizing guest information documents (city maps/ brochures / hand outs, welcome letter, questionnaires) ?Organisingand presenting guest entertainment (games / lectures / presentations) according to the cruise layout & active guest relation ?Responsible for all public announcements (including bridge commentary) ?Facilitating and assisting guests with onboard cruise bookings ?Travel Concierge desk hours in accordance with the tour layout ?Receipt and handling of guest complaints & private guest excursions. Offer advice on food/restaurants, shopping, and activities during free time Shore Excursion ?Coordination of all excursions including audio equipment ?Liaising with local suppliers (reconfirmation of reservations, busses, guides…) ?Instructing and briefing local guides prior to shore-excursion ?Accompanying of all excursions and walks (with or without local guides) ?Controlling and monitoring of implementation and quality of the excursions

崗位職責(zé) 1、直接負(fù)責(zé)禮賓部的工作。 2、對酒店的賓客提供禮貌專業(yè)的服務(wù)；協(xié)助重要賓客的入住和離店。 3、管理行李房，確保所有的行李有行李標(biāo)簽并且安全存放在合適的位置。 4、負(fù)責(zé)所有的特殊事情和酒店服務(wù)的有關(guān)信息的公告。 5、確保工作區(qū)域內(nèi)的所有設(shè)備處于良好工作狀態(tài)。 6、參與員工的培訓(xùn)工作。負(fù)責(zé)員工的日常培訓(xùn)，制定培訓(xùn)計劃。 7、賓客有要求時，為預(yù)計離店的賓客安排出租車、機場班車的服務(wù)。 崗位要求 1、身體健康，品貌端正，形象氣質(zhì)佳。 2、優(yōu)秀的組織管理能力。 3、優(yōu)秀的交際能和溝通技巧。 4、善于同賓客交往、溝通，處理周到、果斷，能獨立處理各種投訴。

保證引導(dǎo)所有賓客到他們的目的地。 保持大堂及酒店入口處沒有行李堆積。 監(jiān)控大堂和車道的清潔情況。 在履行大堂大使的職責(zé)時，監(jiān)控大堂的人流量。 在大堂的某些區(qū)域如前廳或前臺特別繁忙時，保證有效的支持。

崗位職責(zé) 1.協(xié)助賓客提拉行李及行李寄存服務(wù)。 2.為有需要的賓客提供委托代辦服務(wù)。下雨天為賓客提供雨傘租借服務(wù)。 3.確保交班本上記錄的每一件事情都已經(jīng)落實。 4.確保所接收的行李和包裹的安全，并存放在合適的地方。 5.事先檢查所有抵達(dá)和離店團隊的分房名單。 6.記錄未完成的工作交給下一個班次。 7.管理行李房，確保行李房干凈、接收、存放行李和其他任何物品以及賓客的遺留物品的處理要按照正確的程序進(jìn)行。 崗位要求 1、?？埔陨蠈W(xué)歷，具有兩年及以上從事前廳服務(wù)工作經(jīng)歷。 2、工作認(rèn)真、作風(fēng)細(xì)致、吃苦耐勞、反應(yīng)靈活。 3、能進(jìn)行英語日常會話，開展對客服務(wù)。

【崗位職責(zé)】 1、對酒店的賓客提供禮貌專業(yè)的服務(wù)；協(xié)助重要賓客的入住和離店。 2、管理行李房，確保所有的行李有行李標(biāo)簽并且安全存放在合適的位置。 3、確保工作區(qū)域內(nèi)的所有設(shè)備處于良好工作狀態(tài)。 4、賓客有要求時，為預(yù)計離店的賓客安排出租車、機場班車的服務(wù)。 【崗位要求】 1、大專以上學(xué)歷，有同崗位工作經(jīng)驗3年以上 2、身高180以上，身體健康，品貌端正，形象氣質(zhì)佳。 3、優(yōu)秀的組織管理能力。 4、優(yōu)秀的交際能和溝通技巧。 5、善于同賓客交往、溝通，處理周到、果斷，能獨立處理各種投訴。 6、英語流利。

【崗位職責(zé)】 1、直接負(fù)責(zé)禮賓部的工作。 2、對酒店的賓客提供禮貌專業(yè)的服務(wù)；協(xié)助重要賓客的入住和離店。 3、管理行李房，確保所有的行李有行李標(biāo)簽并且安全存放在合適的位置。 4、負(fù)責(zé)所有的特殊事情和酒店服務(wù)的有關(guān)信息的公告。 5、確保工作區(qū)域內(nèi)的所有設(shè)備處于良好工作狀態(tài)。 6、參與員工的培訓(xùn)工作。負(fù)責(zé)員工的日常培訓(xùn)，制定培訓(xùn)計劃。 7、賓客有要求時，為預(yù)計離店的賓客安排出租車、機場班車的服務(wù)。 【崗位要求】 1、大專以上學(xué)歷，有同崗位工作經(jīng)驗2年以上 2、身體健康，品貌端正，形象氣質(zhì)佳。 3、優(yōu)秀的組織管理能力。 4、優(yōu)秀的交際能和溝通技巧。 5、善于同賓客交往、溝通，處理周到、果斷，能獨立處理各種投訴。

Work alongside guest contact colleagues      ensuring the delivery of on brand guest service with poise. 與對客同事緊密合作確保向賓客提供符合品牌要求的服務(wù)體驗. Ensure appropriate manning levels for the      anticipated daily work flow in all managed sections. 確保所管理部門根據(jù)日常運作預(yù)先安排適當(dāng)?shù)娜耸帧?Supervise the work and operation of the      Concierge Counter, Ensure colleagues are executing their      respective job tasks according to the pre-defined standards &      procedures and in compliance with the company employment handbook. 監(jiān)督禮賓柜臺的工作和日常營運。確保同事們根據(jù)擬定的規(guī)定條例以及公司同事手冊執(zhí)行其職責(zé)范圍內(nèi)的工作。 Handle dissatisfied guests during their stay      or after they have departed to resolve complaints and identify and rectify      any processes which lead to the service shortfall. 處理入住期間賓客所遇的不滿意之處和解決他們離店后的投訴并確認(rèn)及改進(jìn)服務(wù)中的不足之處。 Conduct inspections of front entrance areas      and ensure all operation areas are up to standard and all operating      equipment is well-maintained. 視察酒店正門公共區(qū)域并確保所查區(qū)域符合標(biāo)準(zhǔn)以及所有設(shè)備運作正常。 Be familiar with the 1865 program. 熟悉1865尊貴會內(nèi)容。 Be able to perform all subordinates’ duties. 熟悉并能承擔(dān)部門所有班次工作。 Demonstrate honesty, reliability, ethics, and      professionalism; demonstrate consistency between words & behaviour. 展現(xiàn)誠實，可靠，規(guī)范及專業(yè)的工作禮儀。 Gather and analyse relevant facts and data to      establish the root cause of reoccurring problems; make timely and sound      decisions with regard to appropriate course of action. 匯總和分析相關(guān)事實及資料從而確定發(fā)生問題的根源。 根據(jù)所需采取的行動做出及時并合理的決定。 Build positive and productive working      relationships with customers, subordinates, peers, superiors, business      partners, and the community; encourage this behaviour in others. 與賓客，下級，同級，上級，合作伙伴及社區(qū)建立正面及有效的工作關(guān)系。并鼓勵其他同事也依照此行為準(zhǔn)則。 Accept personal responsibility and      accountability for achieving results within targeted timelines; ensure      clear authority and accountability for results by others. 在規(guī)定的時限內(nèi)承擔(dān)相應(yīng)的責(zé)任及義務(wù)從而完成任務(wù)。并清晰其他職務(wù)的權(quán)限及責(zé)任。 Foster a common vision; lead others by setting      the proper example; demonstrate consistency between actions and words. 以身作則，并以正確和正面的事例引導(dǎo)其他同事。 Collect and analyse data to make customer      focused business decisions; ensure colleagues understand and exceed      customer expectations. 收集并分析資料使客源更接近商業(yè)目標(biāo)；確保同事們理解并超越賓客的期望。 Responsible for keeping standards and      procedures up to date, developing and executing training plans, coaching      and motivation of all Concierge team colleagues. 遵守條例及規(guī)定，及時制定培訓(xùn)計劃和職業(yè)發(fā)展規(guī)劃，向其他同事展示專業(yè)的領(lǐng)導(dǎo)力。 Ensure a smooth co-ordination between the      individual sections of Front Office and Rooms Division. 確保與其他前廳各部門及房務(wù)部建立良好的合作關(guān)系。 Liaise and work closely with other departments      to resolve any operational issues. 與其他部門保持緊密聯(lián)系和工作從而解決日常營運遇到的問題。 Promote the free flow of information;      encourage the open expression of ideas and opinions. 促進(jìn)信息的流通，鼓勵開放的思想和看法。 Work collaboratively with others to achieve      common goals and objectives; serve effectively in both team member and team      leader roles; promote collaboration & teamwork in others. 共同協(xié)作以達(dá)到共同的目標(biāo)和目的。為團隊成員和主管展現(xiàn)有效的領(lǐng)導(dǎo)作用，促進(jìn)協(xié)作。 Encourage and empower the success of others;      create enthusiasm, investment, and a desire to excel; gain support and      commitment from others; promote a healthy life balance. 通過溝通，鼓勵和授權(quán)他人在工作中體現(xiàn)價值，并創(chuàng)造平衡，和諧的工作環(huán)境。 Align plans with business strategy; understand      short- and long-term impact of business decisions; demonstrate knowledge      of and educate others about how one's work aligns with the overall      business/brand strategy, and ultimately shareholder value. 制定與商業(yè)策略一致的計劃；理解短期和長期商業(yè)決策的影響力。指導(dǎo)其他同事如何工作從而與整體業(yè)務(wù)與品牌戰(zhàn)略保持一致，最終體現(xiàn)股東價值。 Add value through revenue growth and      operational efficiency through process improvement; understand and focus      on the key drivers of sales, colleague and customer satisfaction,      profitability, and quality. 通過收入的增長和有效的運作提升價值；理解并關(guān)注銷售，同事和賓客的滿意度，收益和質(zhì)量的關(guān)鍵。 Manage and redesign processes for optimal      value by encouraging and actively participating in process improvement      methods while measuring results. 當(dāng)評估結(jié)果時，通過鼓勵和積極參與過程的改進(jìn)方法實現(xiàn)對于生產(chǎn)價值的管理和計劃。 Understand hotel PMS – Opera and FCS to ensure      efficient handling of work duties. 理解酒店P(guān)MS-Opera和FCS以確保有效地處理工作事務(wù)。 Be familiar with hotel emergency procedures      e.g. fire alarm and take charge during emergency situations. 熟悉酒店對于緊急情況的程序，例如：遇火警時，并能負(fù)責(zé)緊急情況的處理。 Respond to guest correspondence or feedback      within 24 hours. 在24小時內(nèi)回復(fù)賓客的信件及反饋意見 Actively participate in department head, daily      crossover, KPI, Mice, section head and Rooms Division meetings as      requested and any other relevant meetings as required. Attendance must      always be on time. 積極參加房務(wù)部門交叉會議，KPI，MICE等會議，以及根據(jù)需要參加其他相關(guān)會議并必須準(zhǔn)時出席. Perform other duties assigned by the      management. 執(zhí)行任何管理層委托的工作。

SCOPE 范圍 The Bell Captain is responsible for daily operations of the Bellmen The Bell Captain is responsible for ensuring their teams deliver service with poise and respond to guest requests efficiently and effectively. Following the department standards and procedures so they exceed the guest expectation. The Bell Captain must drive the key metrics to achieve GSI, CSI, KPI and financial targets. 行李領(lǐng)班的工作職責(zé)為負(fù)責(zé)行李員日常工作,確保他們?yōu)橘e客提供自信的服務(wù)并有效地回復(fù)賓客的需求. 依照部門的標(biāo)準(zhǔn)和程序服務(wù)賓客爭取超越他們的期望. 行李主管必須傳遞工作重點使團隊達(dá)到GSI,CSI,KPI以及財務(wù)目標(biāo). PRINCIPAL RESPONSIBILITIES 主要職責(zé) Work alongside guest contact colleagues ensuring the delivery of on brand guest service with poise. 與對客同事緊密合作確保向賓客提供符合品牌要求的服務(wù)體驗. Execute job tasks according to the pre-defined standards & procedures and in compliance with the company employment handbook. 根據(jù)擬定的規(guī)定條例以及公司同事手冊執(zhí)行其職責(zé)范圍內(nèi)的工作。 Ensure all areas in the lobby, forecourt and parking areas are up to standard and all operating equipment is well-maintained. 確保大堂,酒店正門前區(qū)及停車區(qū)域符合標(biāo)準(zhǔn),所有營運設(shè)備運作正常. Be familiar with the 1865 program. 熟悉1865尊貴會內(nèi)容. Demonstrate honesty, reliability, ethics, and professionalism; demonstrate consistency between words & behaviour. 展現(xiàn)誠實，可靠，規(guī)范及專業(yè)的工作禮儀。 Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behaviour in others. 與賓客，下級，同級，上級，合作伙伴及社區(qū)建立正面及有效的工作關(guān)系。并鼓勵其他同事也依照此行為準(zhǔn)則。 Accept personal responsibility and accountability for achieving results within targeted timelines; ensure clear authority and accountability for results by others. 在規(guī)定的時限內(nèi)承擔(dān)相應(yīng)的責(zé)任及義務(wù)從而完成任務(wù)。并清晰其他職務(wù)的權(quán)限及責(zé)任。 Ensure all tasks are carried out accurately, efficiently and within the allocated timeframes for each task. All tasks must be closed in the FCS system once completed. 在指定的時間內(nèi)準(zhǔn)確,有效地執(zhí)行每一個任務(wù).一旦完成后,所有任務(wù)都必須在FCS系統(tǒng)中被關(guān)閉. Be fully knowledgeable about the hotel facilities, functions and local area information. 熟知酒店設(shè)施,功能及當(dāng)?shù)貐^(qū)域信息. Responsible for keeping standards and procedures and information folders and brochures up to date. 遵守條例及規(guī)定. Ensure a smooth co-ordination between the individual sections of Front Office and Rooms Division. 確保與其他前廳各部門及房務(wù)部建立良好的合作關(guān)系。 Liaise and work closely with other departments to resolve any operational issues. 與其他部門保持緊密聯(lián)系和工作從而解決日常營運遇到的問題。 Promote the free flow of information; encourage the open expression of ideas and opinions. 促進(jìn)信息的流通，鼓勵開放的思想和看法 Have the master key control system in place and conduct audit on a regular basis. 設(shè)立萬能鑰匙使用準(zhǔn)則，并且定時審查 Work collaboratively with others to achieve common goals and objectives; serve effectively in both team member and team leader roles; promote collaboration & teamwork in others. 共同協(xié)作以達(dá)到共同的目標(biāo)和目的。有效展現(xiàn)團隊成員及團隊主管的角色，促進(jìn)協(xié)作。 Ensure all team members report to work on time as scheduled. 確保所有團隊同事按照安排準(zhǔn)時上班. Complete the performance appraisal process for colleagues as required, and ensure all appraisals have clear and accurate feedback and SMART objectives for the next 6 – 12 months. 完成同事表現(xiàn)評估，確保所有的評估都得到清晰準(zhǔn)確的回饋，并能客觀地制定跟進(jìn)計劃。 Knowledge of and educate others about how one's work aligns with the overall business/brand strategy, and ultimately shareholder value. 指導(dǎo)其他同事如何工作從而與整體業(yè)務(wù)與品牌戰(zhàn)略保持一致，最終體現(xiàn)股東價值。 Understand the meaning and implications of key internal and external financial indicators. 理解內(nèi)部和外部財務(wù)指標(biāo)的意義及影響 Add value through operational efficiency through process improvement; understand and focus on the key drivers of sales, colleague and customer satisfaction, profitability, and quality. 通過收入的增長和有效的運作提升價值；理解并關(guān)注銷售，同事和賓客的滿意度，收益和質(zhì)量的關(guān)鍵。 Understand hotel PMS – Opera and FCS to ensure efficient handling of work duties. 理解酒店P(guān)MS-Opera和FCS以確保有效地處理工作事務(wù)。 Be familiar with hotel emergency procedures e.g. fire alarm and take charge during emergency situations. 熟悉酒店對于緊急情況的程序，例如：遇火警時，并能負(fù)責(zé)緊急情況的處理。 Respond to guest requests ASAP before departing your shift. 在離崗前盡可能快地回復(fù)賓客的需求. Actively participate in meetings as requested. Attendance must always be on time. 按照要求積極參與會議,并保持準(zhǔn)時出席. Perform other duties assigned by the management. 履行管理層安排的其他工作職責(zé). REQUIREMENTS 職位要求 Education 教育學(xué)歷 Certificate / Diploma / Bachelor in Hotel Management 酒店管理類證書/學(xué)歷證明/學(xué)士學(xué)位證明 Experience 經(jīng)驗 Three years related working experience in hotel 三年相關(guān)的酒店工作經(jīng)驗 Job Skill / Knowledge 工作技能 / 知識 Out-going personality 性格開朗 Good communication skills 良好的溝通技巧 Office administration experience 辦公室行政經(jīng)驗 Computer Knowledge 電腦知識 Knowledge of MS office software 相關(guān)辦公自動化知識 Opera PMS 酒店Opera系統(tǒng) FCS FCS系統(tǒng) Language Proficiency 語言能力 Good command of English and Mandarin, other languages would be beneficial. 良好的英語及普通話掌握能力,掌握其他語言者優(yōu)先考慮.

職位描述： 1、熟悉品牌并始終提供優(yōu)異的對客服務(wù) 2、熟悉前廳部所有分部門營運系統(tǒng)和隨時準(zhǔn)備提供合適服務(wù) 3、熟悉發(fā)票系統(tǒng)、PMS和PSB系統(tǒng)的操作 4、愿意接受輪班工作 5、確保所接收的行李和包裹的安全，并存放在合適的地方 6、協(xié)助賓客提拉行李及行李寄存服務(wù)、管理行李房 任職要求： 1、有禮賓服務(wù)工作經(jīng)歷者優(yōu)先 2、工作自覺主動、負(fù)責(zé)任 3、具有良好的團隊合作精神，全力支持并協(xié)助他人工作 對您的承諾： 具有競爭力的薪酬待遇、健全的獎金福利體系； 高級員工公寓（地處繁華商圈、空調(diào)、WIFI、獨立衛(wèi)生間、24小時冷熱水、拎包入住、阿姨每日打掃）； 美味員工餐（豐富多變、根據(jù)員工口味定制菜單）； 法定假期、五險一金；生日會/戶外拓展/聚餐；節(jié)假日員工福利； 廣闊的晉升空間、完善的培訓(xùn)體系； 歡樂的大家庭（美好的工作環(huán)境、有愛的同事、Nice的領(lǐng)導(dǎo)）； 還在猶豫什么？加入我們吧！

【崗位職責(zé)】 1、直接負(fù)責(zé)禮賓部的工作。 2、對酒店的賓客提供禮貌專業(yè)的服務(wù)；協(xié)助重要賓客的入住和離店。 3、管理行李房，確保所有的行李有行李標(biāo)簽并且安全存放在合適的位置。 4、負(fù)責(zé)所有的特殊事情和酒店服務(wù)的有關(guān)信息的公告。 5、確保工作區(qū)域內(nèi)的所有設(shè)備處于良好工作狀態(tài)。 6、參與員工的培訓(xùn)工作。負(fù)責(zé)員工的日常培訓(xùn)，制定培訓(xùn)計劃。 7、賓客有要求時，為預(yù)計離店的賓客安排出租車、機場班車的服務(wù)。 【崗位要求】 1、大專以上學(xué)歷，有同崗位工作經(jīng)驗3年以上 2、身體健康，品貌端正，形象氣質(zhì)佳。 3、優(yōu)秀的組織管理能力。 4、優(yōu)秀的交際能和溝通技巧。 5、善于同賓客交往、溝通，處理周到、果斷，能獨立處理各種投訴。