Responsible for providing accurate informationconcerning hotel facilities, venues and functions and handling guest inquiries.Supervises the issue of keys, mail, messages, telegrams and parcels to theguests.
負責提供有關(guān)酒店設(shè)施,會議場所的準確信息,處理客人質(zhì)詢。監(jiān)督客人鑰匙、郵件、信息、電報、包裹的發(fā)送。
The primary responsibility is to coordinate and oversee the daily activities of the bell staff,specifically with regards to assisting the guests with their arrival anddeparture experience; making necessary deliveries to and pick- ups from guestrooms, transporting hotel packages, faxes, envelopes and parcels. Responsiblefor extending guidance and training to bell persons, to ensure a superior guestexperience and adherence to the brand service standards.
主要職責是協(xié)調(diào)和監(jiān)督禮賓員工的日?;顒?特別是關(guān)于協(xié)助客人抵店和離店的經(jīng)歷;必要時幫助客人拿行李到房間或者幫助客人取出行李。運輸酒店包裹、傳真、信封。負責指導和培訓延伸到禮賓部員工,以確保卓越的客戶體驗和堅持寶格麗酒店品牌服務(wù)標準。