您的職責(zé)是在遵循凱悅酒店集團(tuán)的企業(yè)戰(zhàn)略及品牌標(biāo)準(zhǔn)的前提下,保持所在部門的高效營運(yùn),并滿足員工、客人及酒店業(yè)主的期望。
You will be responsible?to assist with the?efficient running of?the department in line with Hyatt Hotels Corporation's Corporate Strategic Priorities, whilst meeting?employee, guest and owner expectations.
通過禮貌及有效的方式,處理所有賓客及內(nèi)部顧客的投訴及要求,跟確保問題得以圓滿解決。
Handle all complaints and requests from guests and internal customers in a polite and effective manner to ensure that issues are resolved satisfactorily.
提交所有顧客/員工突發(fā)事件報(bào)告。
Submit all customer/employee emergency reports.
確保所有的財(cái)務(wù)記錄都遵守酒店、公司及當(dāng)?shù)氐恼吆鸵?guī)章,包括及時、 準(zhǔn)確地匯報(bào)財(cái)務(wù)信息。
Ensure that all financial records comply with hotel, company, and local policies and regulations, including timely and accurate reporting of financial information.
與客人及相關(guān)部門保持良好合作關(guān)系。
Maintain good cooperative relationships with customers and relevant departments.
參加必要的培訓(xùn)和例會。
Attend necessary training and meetings.