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Job Summary: To supervise the Front Reception staff and other required sections and activities during the shift and handle guest relations and other requests. Act as Duty Manager in the absence of senior management and department heads. Support guest service in all areas and assistance to ensure proper deliver of all Guest request. Job Knowledge / Skill: 1. Good knowledge and very familiar with all front office area operation 2. Good English language skill 3. Good supervisory skill 4. Good communication skill 5. Be good at organize and problem solving 6. Good finance knowledge Experience: Min. 3 years front office working experience required in supervisory position

崗位概述： 當(dāng)班時負(fù)責(zé)前臺的一切工作，前臺主管全權(quán)負(fù)責(zé)前臺的正常運(yùn)作 職責(zé)義務(wù)： 1.上崗前查看當(dāng)天抵店客人信息，團(tuán)隊預(yù)訂及其它相關(guān)的特殊要求 2.與所有部門保持良好的協(xié)作關(guān)系，特別是客房部與預(yù)訂部。檢查房態(tài)差異報告以及維修房狀態(tài)，確保隨時保持正確的房間狀態(tài)信息 3.負(fù)責(zé)正確處理現(xiàn)金和支票、信用卡、外幣兌換業(yè)務(wù)、付款憑證以及發(fā)票 4.確保迅速、正確記錄與解決客人投訴，盡量避免客人帶著不滿意離開酒店。必要時征求賓客服務(wù)經(jīng)理或前廳部經(jīng)理幫助 5.負(fù)責(zé)遵守酒店政策與服務(wù)程序，正確完成客人入住和離店手續(xù) 專業(yè)知識技能： 1.掌握前臺工作知識并且十分熟悉前臺日常運(yùn)行 2.良好的英語能力 3.良好的管理技能 4.良好的溝通技巧 5.良好的組織以及解決問題的能力

·Assist GuestExperience Director in ensuring that the Guest Experience department is managedsuccessfully as an independent profit center and handling of guest issues andmonitor guest satisfaction by evaluating feedback and guest surveys. 協(xié)助賓客體驗總監(jiān)確保賓客體驗部作為一個獨(dú)立的盈利中心而進(jìn)行有效管理，并通過評估反饋和訪客調(diào)查來處理客人問題并監(jiān)控客人的滿意度。 ·In absence of all department heads during thenight, supervise and assist all departments to ensure thenormal operation. 在夜間沒有任何部門負(fù)責(zé)人的情況下，監(jiān)督且協(xié)作各部門確保正常運(yùn)行。 ·Ensure that allemployees are following standards and procedures set by the hotel. 確保所有員工都遵守酒店制定的標(biāo)準(zhǔn)和程序。 ·Manage and responsible for any guest complaints, incidents or emergencies that mayoccur during the night. 管理和負(fù)責(zé)夜間可能發(fā)生的任何客人投訴、事件或緊急情況。 ·Conduct front deskservices, including check-in and check-out processes forguests arriving and departing during the night. 提供前臺服務(wù)，包括為夜間抵達(dá)和離開的客人辦理入住和退房手續(xù)。 ·Conduct reservation services, responsible for booking confirmations onall related channels. 提供預(yù)定服務(wù)，負(fù)責(zé)在所有相關(guān)預(yù)定平臺及時接單。 ·Coordinate withhousekeeping department to ensure rooms are cleaned and prepared for guests. 與客房部協(xié)調(diào)合作，確保滿足客人清潔需求。 ·Monitor andmaintain hotel security, including surveillance and patrols. 管控和維護(hù)酒店安全，包括監(jiān)督和巡邏。 ·Review and manageinventory, ensuring supplies are fully stocked for the next day. 檢查和管理庫存，確保第二天的用品供應(yīng)充足。 ·Perform the end ofday closing, prepare night reports, including VIP report, PSB registration,high balance, incidents, and occupancy rates etc. 做好夜審，準(zhǔn)備各類報告，包括VIP報告、證件登記相關(guān)的各類臺賬、消費(fèi)超限額、客人事件和入住率。 ·Ensure that duringthe night the correct room revenue, rebates, and correct errors is accountedfor and ensure that all room discrepancies are followed up. 夜班時確保房間收入，減免的正確性和錯賬的改正，并確保所有房間差異都得到跟蹤。 ·Assist incoordinating an effective and efficient Payroll Management / Resourceallocation through establishing a flexible work force throughout the Division,based on the principles of Multi Skilling and Multi-Tasking. 根據(jù)“一職多能”的原則，協(xié)助部門負(fù)責(zé)人建立一個靈活的用人機(jī)制，協(xié)調(diào)有效和高效的薪資管理和資源分配。 ·Support Host needsin other departments based on the hotel priorities and anticipated businesslevels. 根據(jù)酒店的優(yōu)先次序和預(yù)期業(yè)務(wù)水平，支持其他部門對主理的需求。 ·Establish arapport with guests maintaining good customer relationship and handle all guestcomplaints, requests and enquiries on Guest Services. 與客人建立并保持良好的客戶關(guān)系，并處理所有客人投訴，要求和問詢。 ·Manages incompliance with established company policies and procedures and SOPs set forthe department. 按照既定的公司政策和程序進(jìn)行管理，并為部門設(shè)置操作程序。 ·Ensure the Guest ExperienceDepartment meets quality and?internal standards. Identify process improvements and best practices.Provide feedback and develop processes to improve the guest experience. 確保賓客體驗部符合質(zhì)量和內(nèi)部標(biāo)準(zhǔn)。確定流程改進(jìn)和最佳操作規(guī)程。提供反饋和改進(jìn)流程，以改善客戶體驗。 ·Increase occupancy, ADR and RevPAR index by makingaccurate reservations using the implemented dynamic pricing strategies. Implement upsell program. 通過使用實施的動態(tài)定價策略進(jìn)行準(zhǔn)確預(yù)約，提高入住率，每日平均房價和每間夜平均收入。完成增銷計劃。 ·Workclosely with the Finance department on follow-up items, i.e., returned checks,rejected credit cards, billing accurateness, cashier handling etc. 與財務(wù)部在后續(xù)跟進(jìn)事宜中緊密合作，如：退還支票，拒絕信用卡，賬單正確性，現(xiàn)金管理等。 ·Operate all aspects of the Guest Experiencecomputer system, including software maintenance, report generation andanalysis. 操作客戶服務(wù)部門所有的計算機(jī)系統(tǒng)，包括軟件維護(hù)，報告生成和分析。 ·Be personally and frequently verify that guest’scheck-in / out are receiving the best possible service. 經(jīng)常親自對客人在入住/離店時是否得到最佳服務(wù)進(jìn)行核實。 ·Monitor call handling in Guest Experience andensure that all telephone standards are adhered to. 監(jiān)控賓客體驗部的電話服務(wù)，并確保其遵守所有電話服務(wù)標(biāo)準(zhǔn)。 ·Analyze call statistics and take corrective actionwhere necessary and highlight issue to Guest Experience Director. Minimize call abandonments. 分析通話統(tǒng)計數(shù)據(jù)，并在必要時采取糾正措施，并向賓客體驗總監(jiān)匯報突出問題。盡量減少呼叫放棄。 ·Maintain standardsof guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issuesto the respective department head. 保持客戶服務(wù)質(zhì)量的標(biāo)準(zhǔn)。分析客人請求的回應(yīng)時間，并向相應(yīng)部門負(fù)責(zé)人匯報突出問題。 ·Ensure that the Guest Experience team projects awarm, professional and welcome image. 確保賓客服務(wù)團(tuán)隊表現(xiàn)出熱情，專業(yè)和歡迎的形象。 ·Be in attracting, coaching, training, and retainingtalent by engaging and showing a genuine passion to develop others. 用真誠的熱情來吸引，指導(dǎo)，培養(yǎng)和留住人才。 ·Collaborate with Guest Experience Director inpreparation of annual department operating budget: Monitor monthly expenses,with emphasis on variances, assisting in preparing schedules, ordering,inventory management, and other administrative duties as needed. 協(xié)助賓客體驗總監(jiān)，編制部門年度運(yùn)營預(yù)算：監(jiān)測每月開支，重點(diǎn)是差異，協(xié)助準(zhǔn)備時間表，訂購，庫存管理以及其他需要的行政職責(zé)。 ·Make sure cleaning and engineering projects (guestrelated) during the night are supervised. 監(jiān)督確保夜間的清潔和工程項目（客人相關(guān)）。 ·Achieve maximumsell out where possible. 盡可能實現(xiàn)最大限度的銷售。 ·Act as a coach andmentor to team members, maintaining discipline as necessary. 在工作中為員工樹立榜樣，必要時采取紀(jì)律措施，確保賓客體驗部工作。 ·Attend career development training as and when required. 在必要時參加職業(yè)發(fā)展培訓(xùn)。 ·Ensure clear and timely internal team communication (e.g. of roomtargets, up-selling targets). 隨時確保團(tuán)隊內(nèi)部的信息溝通（如：客房銷售目標(biāo)；增銷目標(biāo)）。 ·Responsible for overall department training plan including trainingrecords and delivery of training. 負(fù)責(zé)全部門的培訓(xùn)計劃，包括培訓(xùn)內(nèi)容的記錄和交付。 ·Able to efficiently perform all reception duties (accurate completion offorms, securing of payment). 保證日常前臺接待工作能夠高效運(yùn)轉(zhuǎn)實施（表格單據(jù)要填寫規(guī)范，付款方式要有保障）。 ·Is knowledgeable on all hotel information, city information and eventactivities. 需要了解一切酒店信息、城市信息和重要活動事件的信息。 ·Proactively seek guest comments and feedback. 積極主動地尋求客人的建議和反饋。 ·Responsible for monitoring and controlling room inventory management. 隨時監(jiān)控客房的出租率。 ·Take ownership of complaints ensuring final resolution and guestsatisfaction. 設(shè)身處地的為客人投訴的圓滿解決和顧客滿意度負(fù)責(zé)。 ·Act as a role model and exemplifies delivery of Artyzen Brand ServiceStandards. 在工作中以雅辰酒店的品牌服務(wù)標(biāo)準(zhǔn)為依據(jù)。 ·Attend briefings and shift handovers, and conduct relevant teammeetings. 參加例會、交接班，并實時召開相關(guān)團(tuán)隊工作會議。 ·Be familiar with hotel’s contingency plan. 熟練掌握酒店突發(fā)事件處理預(yù)案。 ·Comply with Health & Safety, emergency, fire and hotel rules andregulations. 遵守有關(guān)健康安全、緊急事件、火警和酒店規(guī)則等相關(guān)章程。 ·Completes checkson reports including- rate, room discrepancy, credit check, blacklist report. 確保檢查包括：房價、房態(tài)差異、信用核查、酒店黑名單等相關(guān)報表。 ·Conducts spotchecks all activities relating to Artyzen membership. 負(fù)責(zé)檢查所有雅辰會員計劃的工作實施。 ·Responsible forensuring accurate submission of guest information in the China Police Report system. 負(fù)責(zé)保證客人信息正確、完整的錄入中國公安報告系統(tǒng)。 ·Performs qualityspot checks on all aspects of the Guest Experience operations。 對賓客體驗部的一切運(yùn)營工作進(jìn)行質(zhì)量檢查。 ·Produces qualityimprovement plans and execute. 制定并實施產(chǎn)品質(zhì)量提升計劃。 ·Follows up onfinance related issues to ensure all payments are secured and accurate. 依照財務(wù)制度確保一切付款方式的保障性。 ·Monitor annualleave plans ensuring it is in line with business trends. 根據(jù)酒店運(yùn)營情況合理安排年假。 ·Review and analyzeexpenses to keep in line with departmental targets. 回顧并分析開支預(yù)算以確保部門收益目標(biāo)的達(dá)成。 ·Remaincommercially aware, maximizing revenue being always up-to-date on currentpromotions. 時刻保持經(jīng)濟(jì)頭腦，持續(xù)一貫性的日常促銷可以保證利潤最大化。 ·Adhere by allcompany rules and regulations. 服從公司的所有規(guī)章制度。 ·To undertake anyother reasonable task or request as directed by the management. 貫徹執(zhí)行由管理者下達(dá)的正確指示和要求。

? Assist Guest Experience Managers in ensuring smooth operation of each working shift; handling of guest issues; monitor guest satisfaction by evaluating feedback. 協(xié)助賓客體驗經(jīng)理確保每個班次運(yùn)營流暢，通過評估反饋來處理客人問題并監(jiān)控客人的滿意度。 ? Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude. 對客塑造一個專業(yè)及樂于助人的形象，當(dāng)客人遇到任何需要幫助的情況時，及時的以關(guān)懷和幫助的態(tài)度給予充分配合。 ? Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings. 要完全熟知酒店及本地其他場所的服務(wù)和設(shè)施。 ? Answer inquires from guests regarding restaurants, transportation, and entertainment in the local area. 要對客人關(guān)于本地餐廳、交通和娛樂活動的問題做出回答。 ? Suggest off-the-beaten path places to guests to present authentic dinning, entertainment and travel experience. 為客人推薦一些不同尋常的正宗的飲食、娛樂活動以及旅行體驗。 ? Perform opening and closing procedures at all Guest Experiences Area. 負(fù)責(zé)所有賓客體驗部所屬區(qū)域的營業(yè)和關(guān)閉的相關(guān)工作。 ? Ensure all guests experience a fresh and modern check-in/check-out procedure. 確保所有客人在辦理入住、離店手續(xù)時，都能有新穎和時尚的體驗。 ? Assist with luggage and door upon guest request. 當(dāng)客人提出需要行李和開門服務(wù)時應(yīng)提供相應(yīng)服務(wù)。 ? Perform curbside check in for special guests on mobile devices. 使用移動設(shè)備為特殊客人在房間辦理入住手續(xù)。 ? Ensure that guest history is maintained accurately and up-to-date. 確保客史信息維護(hù)的正確性和時效性。 ? Ensure that Guest Experience and surrounding area are kept clean and organized at all times. 確保賓客體驗部及其他周邊區(qū)域隨時都保持干凈和整潔的狀態(tài)。 ? Anticipate guest needs and offer related services and suggestions accordingly. 預(yù)知客人需求，并提供相關(guān)服務(wù)和建議。 ? Find opportunities to surprise and delight guests to create memorable moments. 尋找為客人創(chuàng)造驚喜的機(jī)會，從而制造難忘時光。 ? Be able to build small talks with guests during every interaction to engage with guests. 能夠在每一次與客人相處的時候愉快溝通，從而與客人建立友好的關(guān)系。 ? Be entirely flexible and adapt to rotate within the different positions of the Guest Experiences or any other Department of the hotel as needed. 能夠在需要時完全靈活地工作在賓客體驗部各個崗位，或酒店其他各個部門。 ? Ensure that all daily special rooms, special request rooms, Long Stay guest rooms for arrivals are blocked in advance and accordingly and welcome amenities are appropriately ordered. 確保所有每日特殊房間，有特別要求的房間，長住客人房間都會在客人抵店前提前鎖定，并且提前準(zhǔn)備好歡迎禮品。 ? Be knowledgeable of all hotel outlets and hours of operation. 熟知酒店所有運(yùn)營部門信息及營業(yè)時間。 ? In absence of other department operation during the night, assist all departments to ensure the normal operation when necessary. 在夜間沒有其他部門營運(yùn)的情況下，必要時協(xié)作各部門確保正常運(yùn)行。 ? Upsell larger rooms or suites to enhance guest experience and maximize revenue. 推銷更大的房間或套房給客人，以提升客人更好的入住體驗及酒店收益最大化。 ? Cross sell F&B space and products. 交叉銷售餐廳餐位及產(chǎn)品。 ? Post on a timely basis all laundry, restaurant and other charges as needed. 將客人的洗衣費(fèi)用、餐飲費(fèi)用及其他費(fèi)用及時入賬。 ? Print room status reports, complete welcome cards/calls and communicate available services and amenities. 打印房態(tài)表，完成歡迎卡片/歡迎電話，以及溝通相應(yīng)的服務(wù)及物品。 ? Perform daily end of shift deposits and correct "drop" procedures. 完成每日班次結(jié)束后結(jié)算程序和正確的“投賬”程序。 ? Review Up-To-Date Report and Trace File on a regular basis during the day. 每天定期檢查Up-To-Date Report和Trace File。 ? Settle bill accurately through different transaction， including Alipay, Wechat Pay, credit card, cash and etc. 準(zhǔn)確地通過不同形式結(jié)賬，包括支付寶，微信，信用卡，現(xiàn)金等。 ? Keep learning not only Guest Experience area but also other Rooms departments and F&B operations. 不斷學(xué)習(xí)賓客體驗部的相關(guān)知識，及其他運(yùn)營部門的相關(guān)知識。 ? Coordinate, process and distribute all incoming reservations during off hours of Reservation Department, and be responsible for telephone inquiries and information services for the hotel. 負(fù)責(zé)酒店的電話問詢、答疑等服務(wù)，并在非預(yù)訂部工作時間，負(fù)責(zé)協(xié)調(diào)、處理和分配所有接收到的客房預(yù)定。 ? Optimize revenue through timely and accurate bookings. 通過及時、準(zhǔn)確的酒店相關(guān)預(yù)訂提高酒店收益。 ? Complete other tasks that assigned by Management. 完成管理層安排的其他工作。

? Warm welcome and fond farewell guests at first floor, escort guests, assist guests with concierge requests. ? 在一樓對客人熱情迎來送往，幫助引導(dǎo)客人，協(xié)助處理客人禮賓相關(guān)訴求。 ? Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude. 對客塑造一個專業(yè)及樂于助人的形象，當(dāng)客人遇到任何需要幫助的情況時，及時的以關(guān)懷和幫助的態(tài)度給予充分配合。 ? Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings. 要完全熟知酒店及本地其他場所的服務(wù)和設(shè)施。 ? Answer inquires from guests regarding restaurants, transportation, and entertainment in the local area. 要對客人關(guān)于本地餐廳、交通和娛樂活動的問題做出回答。 ? Suggest off-the-beaten path places to guests to present authentic dinning, entertainment and travel experience. 為客人推薦一些不同尋常的正宗的飲食、娛樂活動以及旅行體驗。 ? Perform opening and closing procedures at all Guest Experience Area. 負(fù)責(zé)所有賓客體驗部所屬區(qū)域的營業(yè)和關(guān)閉的相關(guān)工作。 ? Ensure all guests experience a fresh and modern check-in/check-out procedure. 確保所有客人在辦理入住、離店手續(xù)時，都能有新穎和時尚的體驗。 ? Assist with luggage and door upon guest request. 當(dāng)客人提出需要行李和開門服務(wù)時應(yīng)提供相應(yīng)服務(wù)。 ? Ensure that guest history is maintained accurately and up-to-date. 確保客史信息維護(hù)的正確性和時效性。 ? Ensure that Guest Experience and surrounding area are kept clean and organized at all times. 確保賓客體驗及其他周邊區(qū)域隨時都保持干凈和整潔的狀態(tài)。 ? Anticipate guest needs and offer related services and suggestions accordingly. 預(yù)知客人需求，并提供相關(guān)服務(wù)和建議。 ? Find opportunities to surprise and delight guests to create memorable moments. 尋找為客人創(chuàng)造驚喜的機(jī)會，從而制造難忘時光。 ? Be able to build small talks with guests during every interaction to engage with guests. 能夠在每一次與客人相處的時候愉快溝通，從而與客人建立友好的關(guān)系。 ? Be entirely flexible and adapt to rotate within the different positions of the Guest Experience or any other Department of the hotel as needed. 能夠在需要時完全靈活地工作在賓客體驗部各個崗位，或酒店其他各個部門。 ? Be knowledgeable of all hotel outlets and hours of operation. 熟知酒店所有運(yùn)營部門信息及營業(yè)時間。 ? In absence of other department operation during the night, assist all departments to ensure the normal operation when necessary. 在夜間沒有其他部門營運(yùn)的情況下，必要時協(xié)作各部門確保正常運(yùn)行。 ? Keep learning not only Guest Experience area but also other Rooms departments and F&B operations. 不斷學(xué)習(xí)賓客體驗部的相關(guān)知識，及其他運(yùn)營部門的相關(guān)知識。 ? Complete other tasks that assigned by Management. 完成管理層安排的其他工作。

? Promote a helpful and professional image to the guest, and give full co-operation to any guest requiring assistance, with a prompt caring and helpful attitude. 對客塑造一個專業(yè)及樂于助人的形象，當(dāng)客人遇到任何需要幫助的情況時，及時的以關(guān)懷和幫助的態(tài)度給予充分配合。 ? Be fully conversant with all services and facilities offered by the hotel as well as the local surroundings. 要完全熟知酒店及本地其他場所的服務(wù)和設(shè)施。 ? Answer inquires from guests regarding restaurants, transportation, and entertainment in the local area. 要對客人關(guān)于本地餐廳、交通和娛樂活動的問題做出回答。 ? Suggest off-the-beaten path places to guests to present authentic dinning, entertainment and travel experience. 為客人推薦一些不同尋常的正宗的飲食、娛樂活動以及旅行體驗。 ? Perform opening and closing procedures at all Guest Experience Area. 負(fù)責(zé)所有賓客體驗部所屬區(qū)域的營業(yè)和關(guān)閉的相關(guān)工作。 ? Ensure all guests experience a fresh and modern check-in/check-out procedure. 確保所有客人在辦理入住、離店手續(xù)時，都能有新穎和時尚的體驗。 ? Assist with luggage and door upon guest request. 當(dāng)客人提出需要行李和開門服務(wù)時應(yīng)提供相應(yīng)服務(wù)。 ? Perform curbside check in for special guests on mobile devices. 使用移動設(shè)備為特殊客人在房間辦理入住手續(xù)。 ? Ensure that guest history is maintained accurately and up-to-date. 確保客史信息維護(hù)的正確性和時效性。 ? Ensure that Guest Experience and surrounding area are kept clean and organized at all times. 確保賓客體驗及其他周邊區(qū)域隨時都保持干凈和整潔的狀態(tài)。 ? Anticipate guest needs and offer related services and suggestions accordingly. 預(yù)知客人需求，并提供相關(guān)服務(wù)和建議。 ? Find opportunities to surprise and delight guests to create memorable moments. 尋找為客人創(chuàng)造驚喜的機(jī)會，從而制造難忘時光。 ? Be able to build small talks with guests during every interaction to engage with guests. 能夠在每一次與客人相處的時候愉快溝通，從而與客人建立友好的關(guān)系。 ? Be entirely flexible and adapt to rotate within the different positions of the Guest Experience or any other Department of the hotel as needed. 能夠在需要時完全靈活地工作在賓客體驗部各個崗位，或酒店其他各個部門。 ? Ensure that all daily special rooms, special request rooms, Long Stay guest rooms for arrivals are blocked in advance and accordingly and welcome amenities are appropriately ordered. 確保所有每日特殊房間，有特別要求的房間，長住客人房間都會在客人抵店前提前鎖定，并且提前準(zhǔn)備好歡迎禮品。 ? Be knowledgeable of all hotel outlets and hours of operation. 熟知酒店所有運(yùn)營部門信息及營業(yè)時間。 ? In absence of other department operation during the night, assist all departments to ensure the normal operation when necessary. 在夜間沒有其他部門營運(yùn)的情況下，必要時協(xié)作各部門確保正常運(yùn)行。 ? Upsell larger rooms or suites to enhance guest experience and maximize revenue. 推銷更大的房間或套房給客人，以提升客人更好的入住體驗及酒店收益最大化。 ? Cross sell F&B space and products. 交叉銷售餐廳餐位及產(chǎn)品。 ? Post on a timely basis all laundry, restaurant and other charges as needed. 將客人的洗衣費(fèi)用、餐飲費(fèi)用及其他費(fèi)用及時入賬。 ? Print room status reports, complete welcome cards/calls and communicate available services and amenities. 打印房態(tài)表，完成歡迎卡片/歡迎電話，以及溝通相應(yīng)的服務(wù)及物品。 ? Perform daily end of shift deposits and correct "drop" procedures. 完成每日班次結(jié)束后結(jié)算程序和正確的“投賬”程序。 ? Review Up-To-Date Report and Trace File on a regular basis during the day. 每天定期檢查Up-To-Date Report和Trace File。 ? Settle bill accurately through different transaction， including Alipay, Wechat Pay, credit card, cash and etc. 準(zhǔn)確地通過不同形式結(jié)賬，包括支付寶，微信，信用卡，現(xiàn)金等。 ? Keep learning not only Guest Experience area but also other Rooms departments and F&B operations. 不斷學(xué)習(xí)賓客體驗部的相關(guān)知識，及其他運(yùn)營部門的相關(guān)知識。 ? Coordinate, process and distribute all incoming reservations during off hours of Reservation Department, and be responsible for telephone inquiries and information services for the hotel. 負(fù)責(zé)酒店的電話問詢、答疑等服務(wù)，并在非預(yù)訂部工作時間，負(fù)責(zé)協(xié)調(diào)、處理和分配所有接收到的客房預(yù)定。 ? Optimize revenue through timely and accurate bookings. 通過及時、準(zhǔn)確的酒店相關(guān)預(yù)訂提高酒店收益。 ? Complete other tasks that assigned by Management. 完成管理層安排的其他工作。

崗位職責(zé)： 1、查看交班記錄，了解上一班的移交事項，并負(fù)責(zé)處理； 2、熟悉預(yù)訂資料，了解客情，了解酒店的所有活動； 3、熟練總臺各項專業(yè)業(yè)務(wù)和技能，搞好對客服務(wù)； 4、熟練掌握店內(nèi)信息，提供準(zhǔn)確的問訊服務(wù)； 5、負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)； 6、負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗證制度； 7、制作有關(guān)報表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求： 1、五官端正，品行優(yōu)秀； 2、性格開朗、頭腦靈活、工作踏實，具有較強(qiáng)的服務(wù)意識和責(zé)任感； 3、實習(xí)生，應(yīng)屆畢業(yè)生均可。

【崗位職責(zé)】 1、協(xié)助酒店高級管理層負(fù)責(zé)及整個飯店的運(yùn)作收集對客服務(wù)過程中所產(chǎn)生的問題信息。 2、在前廳部經(jīng)理的直接領(lǐng)導(dǎo)下，在當(dāng)班期間負(fù)責(zé)整個酒店的正常運(yùn)作。 3、要負(fù)責(zé)處理賓客的問題和投訴。 4、要負(fù)責(zé)重要賓客的迎領(lǐng)工作。 5、進(jìn)行整個酒店的安全和日常的設(shè)備檢查工作。 6、解決當(dāng)班期間發(fā)生的安全問題。 7、向其它班次協(xié)調(diào)交班記錄上需要溝通的事項。 【崗位要求】 1、大專以上學(xué)歷，有同崗位工作經(jīng)驗兩年以上。 2、能用流利的英語從事前廳服務(wù)形象氣質(zhì)佳，精通電腦操作，具備較強(qiáng)的英文聽說讀寫能力。 3、儀表端莊，熱愛酒店工作，鉆研業(yè)務(wù)，反應(yīng)敏捷，善于交際具有較好的管理和協(xié)調(diào)能力，能夠很好的發(fā)揮其管理、領(lǐng)導(dǎo)和監(jiān)督的作用。 4、注重細(xì)節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力較強(qiáng)。 5、有上進(jìn)心和良好的學(xué)習(xí)能力和抗壓能力。

【崗位職責(zé)】 1、負(fù)責(zé)協(xié)調(diào)和督促各部門做好夜間的各種工作。協(xié)調(diào)夜間各部門的工作關(guān)系，處理和解決發(fā)生的各種問題和突發(fā)的各類事件。 2、代表總經(jīng)理接待和迎送夜間到離店的重要賓客，檢查有關(guān)部門做好服務(wù)工作。 3、負(fù)責(zé)酒店夜間的質(zhì)量管理工作。 4、編寫“夜間工作日記”，記錄當(dāng)天工作的重要情況，發(fā)現(xiàn)的問題及處理的意見和結(jié)果，及時遞交總經(jīng)理閱示。 【崗位要求】 1、大專以上學(xué)歷，有同崗位工作經(jīng)驗兩年以上。 2、懂得酒店管理一般理論知識和酒店管理制度和工作規(guī)范。 3、熟悉各種應(yīng)急預(yù)案的內(nèi)容和程序，了解接待禮儀、禮節(jié)。 4、熟悉外事紀(jì)律，了解旅游法規(guī)，懂得治安、消防條例等法律、法規(guī)等基本知識。 5、具有較強(qiáng)的組織、指揮、協(xié)調(diào)和控制等方面的管理能力，能處理賓客投訴和突發(fā)事件。 6、會撰寫本職范圍內(nèi)的應(yīng)用文，語言清晰。 7、能用一種外語與賓客流利交流。

【崗位職責(zé)】 1、負(fù)責(zé)酒店前廳部的接待和管理工作，熟知前廳服務(wù)設(shè)施的功能，處于完好狀態(tài)。 2、進(jìn)行有關(guān)的市場計劃分析制定部門工作計劃，完成工作報告。 3、使客房達(dá)到最高出租率，獲取最佳的客房收入。 4、督導(dǎo)下屬部門主管，委派工作任務(wù)，明確崗位責(zé)任，隨時調(diào)整工作部署。 5、保持良好的客際關(guān)系，能獨(dú)立有效地處理賓客投訴。 6、協(xié)助酒店與更高一級領(lǐng)導(dǎo)處理突發(fā)事件。 【崗位要求】 1、有同崗位工作經(jīng)驗兩年以上。 2、熟悉酒店前廳的經(jīng)營管理工作，具有較強(qiáng)的工作責(zé)任感和敬業(yè)精神。 3、督導(dǎo)前廳各分部員工服務(wù)質(zhì)量標(biāo)準(zhǔn)、操作流程標(biāo)準(zhǔn)并對前廳部各項工作實施全面監(jiān)管。 4、有效貫徹、落實并完成部門制訂的每月工作計劃。 5、英語對話流利，有較強(qiáng)的協(xié)調(diào)管理能力，具有一定的銷售能力。 6、全面掌握前臺收銀方面的財務(wù)基礎(chǔ)知識，能處理日常服務(wù)環(huán)節(jié)中所涉及到的財務(wù)方面的問題。

崗位職責(zé) 1、致力于酒店工作，為酒店發(fā)展提供建議，有創(chuàng)新精神，為顧客提供品質(zhì)服務(wù)。 2、將客人送至客房，介紹客房布局，確保行李及時寄存等。 3、維護(hù)顧客檔案和信息，確保有效的預(yù)定。 4、征詢客人的反饋和評價，以提高服務(wù)質(zhì)量。 5、確保為顧客提供優(yōu)質(zhì)專業(yè)的服務(wù). 6、遵循酒店品牌標(biāo)準(zhǔn)，了解酒店周邊地區(qū)的最新信息，名勝，風(fēng)景地等，為顧客提供方便。 崗位要求 1.大專以上學(xué)歷，有工作經(jīng)驗5年以上，有良好英文溝通能力。 2.具有良好的服務(wù)意識，團(tuán)隊協(xié)作精神以及良好的溝通、協(xié)調(diào)和應(yīng)變能力。 3.注重細(xì)節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力較強(qiáng)。 4.有上進(jìn)心和良好的學(xué)習(xí)能力和抗壓能力。

崗位職責(zé) 1、確保自己的服飾、發(fā)型整潔、淡妝等方面全部符合規(guī)定的要求。 2、查看交班記錄，了解上一班的移交事項，并負(fù)責(zé)處理。 3、熟悉預(yù)訂資料，了解客情，尤其要記住即將來店的貴賓、?？偷男彰?，了解酒店的所有活動。 4、熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟(jì)效益。 5、熟練總臺各項專業(yè)業(yè)務(wù)和技能，搞好對客服務(wù)。 6、熟練掌握店內(nèi)外信息，提供準(zhǔn)確的問訊服務(wù)。 7、負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)。 8、負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗證制度。 9、制作有關(guān)報表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求 1、大專以上文化程度，懂得英語。 2、性格開朗、頭腦靈活、工作踏實，具有較強(qiáng)的服務(wù)意識、推銷意識和責(zé)任感。 3、通曉酒店各項對客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺工作程度和規(guī)范。 4、相貌端正，身體健康。

崗位職責(zé) 1.掌握當(dāng)日客情及餐飲活動。 2.參與各項前臺的工作。發(fā)現(xiàn)并上報工作中出現(xiàn)的問題。 3.掌握當(dāng)天到店及離店的重要賓客，回頭賓客 4.與住店賓客保持良好溝通以了解賓客之喜惡（喜好），協(xié)助賓客解決疑難事宜。 5.做好每日對住店賓客的電話拜訪工作，搜集賓客意見并及時采取跟進(jìn)措施與向上級反映。 6.在前臺及大堂與商務(wù)樓層接待及迎送住離店的賓客 崗位要求 1.大專以上學(xué)歷，有工作經(jīng)驗1年以上，有良好英文溝通能力。 2.具有良好的服務(wù)意識，團(tuán)隊協(xié)作精神以及良好的溝通、協(xié)調(diào)和應(yīng)變能力。 3.注重細(xì)節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力較強(qiáng)。 4.有上進(jìn)心和良好的學(xué)習(xí)能力和抗壓能力。

崗位職責(zé) 1.確保自己的服飾、發(fā)型整潔、淡妝等方面全部符合規(guī)定的要求。 2.查看交班記錄，了解上一班的移交事項，并負(fù)責(zé)處理。 3.熟悉預(yù)訂資料，了解客情，尤其要記住即將來店的貴賓、?？偷男彰?，了解酒店的所有活動。 4.熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟(jì)效益。 5.熟練總臺各項專業(yè)業(yè)務(wù)和技能，搞好對客服務(wù)。 6.熟練掌握店內(nèi)外信息，提供準(zhǔn)確的問訊服務(wù)。 7.負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)。 8.負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗證制度。 9.制作有關(guān)報表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求 1.大專以上文化程度，懂得英語。 2.性格開朗、頭腦靈活、工作踏實，具有較強(qiáng)的服務(wù)意識、推銷意識和責(zé)任感。 3.通曉酒店各項對客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺工作程度和規(guī)范。 4.相貌端正，身體健康。

1.協(xié)助酒店高級管理層負(fù)責(zé)及整個飯店的運(yùn)作收集對客服務(wù)過程中所產(chǎn)生的問題信息。 2.大堂副理在前廳部經(jīng)理的直接領(lǐng)導(dǎo)下，在當(dāng)班期間負(fù)責(zé)整個酒店的正常運(yùn)作。 3.要負(fù)責(zé)處理賓客的問題和投訴。 4.要負(fù)責(zé)重要賓客的迎領(lǐng)工作。 5.進(jìn)行整個酒店的安全和日常的設(shè)備檢查工作。 6.解決當(dāng)班期間發(fā)生的安全問題。 7.向其它班次協(xié)調(diào)交班記錄上需要溝通的事項。 崗位要求 1.大專以上學(xué)歷，有同崗位工作經(jīng)驗1年以上。 2.能用流利的英語從事前廳服務(wù)形象氣質(zhì)佳，精通電腦操作，具備較強(qiáng)的英文聽說讀寫能力。 3.儀表端莊，熱愛酒店工作，鉆研業(yè)務(wù)，反應(yīng)敏捷，善于交際具有較好的管理和協(xié)調(diào)能力，能夠很好的發(fā)揮其管理、領(lǐng)導(dǎo)和監(jiān)督的作用。 4.注重細(xì)節(jié)，工作有責(zé)任心，敢于承擔(dān)責(zé)任，執(zhí)行力較強(qiáng)。 5.有上進(jìn)心和良好的學(xué)習(xí)能力和抗壓能力。

崗位職責(zé) 1、查看交班記錄，了解上一班的移交事項，并負(fù)責(zé)處理； 2、熟悉預(yù)訂資料，了解客情，尤其要記住即將來電的貴賓、?？偷男彰?，了解酒店的所有活動； 3、熟悉酒店有關(guān)客房銷售的各項政策，向來店賓客推銷客房，努力爭取最好的經(jīng)濟(jì)效益； 4、熟練總臺各項專業(yè)業(yè)務(wù)和技能，搞好對客服務(wù)； 5、熟練掌握店內(nèi)信息，提供準(zhǔn)確的問訊服務(wù)； 6、負(fù)責(zé)為下榻酒店的賓客辦理入住登記手續(xù)； 7、負(fù)責(zé)客房鑰匙的管理和發(fā)放工作并嚴(yán)格遵守驗證制度； 8、制作有關(guān)報表，為其它部門提供準(zhǔn)確的接待信息。 崗位要求 1、中專以上文化程度，基本的英語口語能力； 2、性格開朗、頭腦靈活、工作踏實，具有較強(qiáng)的服務(wù)意識、推銷意識和責(zé)任感； 3、通曉酒店各項對客政策、設(shè)施設(shè)備及服務(wù)種類以及總臺工作程度和規(guī)范。

Mandarin Oriental Pudong, Shanghai is looking for a?Guest Relations Officer?to join our Front Office team. Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.? Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. ? About the job Based at the Mandarin Oriental Pudong, Shanghai within the Front Office Department, The?Guest Relations Officer?reports to the Front Desk Manager. As?Guest Relations Officer?you will be?responsible?for the following duties: The Guest Relations Officer will meet and exceed guest expectations by providing efficient and courteous personalized service. As Guest Relations Officer, we?expect?from you:? Hotel Management School Graduate 2 years hotel experience in an administration role of guest services within a hotel of similar deluxe standing. Business Centre experience in a hotel of similar deluxe standing. Must possess a good verbal command of the English language ?? Able to multi-task Computer Knowledge Good knowledge of MS office software Knowledge of Business equipment The ability to work well in a team environment Must possess good verbal and written knowledge of Mandarin and English Language Possess a pleasant and outgoing personality? Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus. Delicious work buffet meals & various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? 上海浦東文華東方酒店正在尋找賓客關(guān)系主任加入我們的前廳部團(tuán)隊。 您是精雕細(xì)琢的大師嗎？您想在一個共同榮耀的團(tuán)隊中茁壯成長，在盡心盡責(zé)的同時彰顯誠信與尊重嗎？您擁有成長思維嗎？我們邀請您成為非凡卓越的粉絲。 文華東方作為一家屢獲殊榮的酒店集團(tuán)，也是一些全球知名目的地的最豪華酒店、度假村和住宅的運(yùn)營者，同時擁有豐富的開發(fā)渠道。集團(tuán)因打造一些全球最受歡迎的酒店、提供受亞洲傳統(tǒng)啟發(fā)的傳奇服務(wù)，同時代表最前沿的奢華體驗，而受到越來越多的認(rèn)可。 上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區(qū)中心，將時尚風(fēng)范、舒適和服務(wù)完美集于一身。我們對酒店的創(chuàng)意餐廳、寧靜的水療中心和現(xiàn)代設(shè)計倍感自豪。 關(guān)于工作 工作地點(diǎn)位于上海浦東文華東方酒店，在前廳部，賓客關(guān)系主任向前臺經(jīng)理匯報。 作為賓客關(guān)系主任，您將負(fù)責(zé)以下職責(zé)： 賓客關(guān)系主任需根據(jù)公司準(zhǔn)則，通過提供高效禮貌的優(yōu)質(zhì)服務(wù)達(dá)到并超越客人期待的標(biāo)準(zhǔn)。 作為賓客關(guān)系主任，我們對您的期望： 酒店管理學(xué)院畢業(yè)生 2年酒店管理工作經(jīng)驗，在類似的奢華酒店從事客戶服務(wù)工作。 具有類似豪華酒店商務(wù)中心工作經(jīng)驗。 必須具備良好的英語口語能力 具備多任務(wù)處理能力 熟練使用辦公軟件 商務(wù)設(shè)備知識 能夠很好地在團(tuán)隊中工作 必須具備良好的普通話和英語口頭和書面知識 性格外向開朗 我們對您的承諾 學(xué)習(xí)與發(fā)展。您的成功就是我們的成功。我們?yōu)槟殬I(yè)生涯的各個階段制定獨(dú)特的學(xué)習(xí)和發(fā)展計劃，讓您不斷成長。 MOstay （同事住宿福利）。當(dāng)您像我們的同事一樣工作非常努力，那么必要的休息是很重要的。作為 #MOfamily（文華東方大家庭）的一員，無論您身在何處，都可以入住我們的酒店。 MOstay 計劃為您和您的親人提供免費(fèi)住宿和優(yōu)惠房價。 健康與同事福利。找到正確的工作與生活平衡很重要，您的健康對我們來說意義重大。我們?yōu)槿蛩型绿峁└鞣N健康福利和健康計劃（工作6個月后可享有補(bǔ)充商業(yè)醫(yī)療保險）。 有競爭力的薪酬和福利待遇，提供優(yōu)越的四人間宿舍，擁有獨(dú)立衛(wèi)浴，獨(dú)立洗衣機(jī)和冰箱，免費(fèi)高速Wi-Fi，免費(fèi)健身房和上下班班車。 豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。 支持集團(tuán)全球范圍內(nèi)的人才內(nèi)部調(diào)轉(zhuǎn)計劃。 我們是粉絲。您呢？

Mandarin Oriental Pudong, Shanghai is looking for a Front Office Agent to join our Front Office team. Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.? Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. ? About the job Based at the Mandarin Oriental Pudong, Shanghai within the Front Office Department, The Front Office Agent reports to the Front Office Manager. As Front Office Agent you will be?responsible?for the following duties: The Front Office Agent will meet and exceed guest expectations by providing efficient and courteous Front Desk services As Front Office Agent, we?expect?from you:? Hotel Management School Graduate Excellent overall communication skills Able to multitask The ability to work well in a team environment Must possess good command of written and verbal English Language Must possess good command of written and verbal Mandarin Language Must have basic hotel operation knowledge Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus. Delicious work buffet meals & various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? 上海浦東文華東方酒店正在尋找前臺接待加入我們的前廳部團(tuán)隊。 您是精雕細(xì)琢的大師嗎？您想在一個共同榮耀的團(tuán)隊中茁壯成長，在盡心盡責(zé)的同時彰顯誠信與尊重嗎？您擁有成長思維嗎？我們邀請您成為非凡卓越的粉絲。 文華東方作為一家屢獲殊榮的酒店集團(tuán)，也是一些全球知名目的地的最豪華酒店、度假村和住宅的運(yùn)營者，同時擁有豐富的開發(fā)渠道。集團(tuán)因打造一些全球最受歡迎的酒店、提供受亞洲傳統(tǒng)啟發(fā)的傳奇服務(wù)，同時代表最前沿的奢華體驗，而受到越來越多的認(rèn)可。 上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區(qū)中心，將時尚風(fēng)范、舒適和服務(wù)完美集于一身。我們對酒店的創(chuàng)意餐廳、寧靜的水療中心和現(xiàn)代設(shè)計倍感自豪。 關(guān)于工作 工作地點(diǎn)位于上海浦東文華東方酒店，在前廳部，前臺接待向前廳經(jīng)理匯報。 作為前臺接待，您將負(fù)責(zé)以下職責(zé)： 前廳接待需根據(jù)個性化優(yōu)質(zhì)服務(wù)體驗，通過提供迅速有禮的前臺服務(wù)滿足和超越客人的期望。 作為前臺接待，我們對您的期望： 酒店管理學(xué)校畢業(yè)? ? 良好的交流技巧 有能力處理多項工作和任務(wù) 可以在團(tuán)隊的環(huán)境里努力地工作 必須擁有良好的中英文口語讀寫能力 擁有基本酒店營運(yùn)知識 我們對您的承諾 學(xué)習(xí)與發(fā)展。您的成功就是我們的成功。我們?yōu)槟殬I(yè)生涯的各個階段制定獨(dú)特的學(xué)習(xí)和發(fā)展計劃，讓您不斷成長。 MOstay （同事住宿福利）。當(dāng)您像我們的同事一樣工作非常努力，那么必要的休息是很重要的。作為 #MOfamily（文華東方大家庭）的一員，無論您身在何處，都可以入住我們的酒店。 MOstay 計劃為您和您的親人提供免費(fèi)住宿和優(yōu)惠房價。 健康與同事福利。找到正確的工作與生活平衡很重要，您的健康對我們來說意義重大。我們?yōu)槿蛩型绿峁└鞣N健康福利和健康計劃（工作6個月后可享有補(bǔ)充商業(yè)醫(yī)療保險）。 有競爭力的薪酬和福利待遇，提供優(yōu)越的四人間宿舍，擁有獨(dú)立衛(wèi)浴，獨(dú)立洗衣機(jī)和冰箱，免費(fèi)高速Wi-Fi，免費(fèi)健身房和上下班班車。 豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。 支持集團(tuán)全球范圍內(nèi)的人才內(nèi)部調(diào)轉(zhuǎn)計劃。 我們是粉絲。您呢？

Mandarin Oriental Pudong, Shanghai is looking for a Bellman to join our Front Office team. Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.? Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. ? About the job Based at the Mandarin Oriental Pudong, Shanghai within the Front Office Department. The Bellman reports to the Chief Concierge. As Bellman, you will be?responsible?for the following duties: The Bellman is responsible for the overall guest satisfaction by creating a delightful arrival and departure experience, which includes escorting guests to their destination, handling delivering and storing of guests' luggage, communication of information and guest requests and familiar with and able to demonstrate the guest room technology. As Bellman, we?expect?from you: Excellent overall communication skills Able to multitask The ability to work well in a team environment Able to communicate written and spoken English and Mandarin Language? Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus. Delicious work buffet meals & various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? 上海浦東文華東方酒店正在尋找 行李員加入我們的 前廳部團(tuán)隊。 您是精雕細(xì)琢的大師嗎？您想在一個共同榮耀的團(tuán)隊中茁壯成長，在盡心盡責(zé)的同時彰顯誠信與尊重嗎？您擁有成長思維嗎？我們邀請您成為非凡卓越的粉絲。 文華東方作為一家屢獲殊榮的酒店集團(tuán)，也是一些全球知名目的地的最豪華酒店、度假村和住宅的運(yùn)營者，同時擁有豐富的開發(fā)渠道。集團(tuán)因打造一些全球最受歡迎的酒店、提供受亞洲傳統(tǒng)啟發(fā)的傳奇服務(wù)，同時代表最前沿的奢華體驗，而受到越來越多的認(rèn)可。 上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區(qū)中心，將時尚風(fēng)范、舒適和服務(wù)完美集于一身。我們對酒店的創(chuàng)意餐廳、寧靜的水療中心和現(xiàn)代設(shè)計倍感自豪。 關(guān)于工作 工作地點(diǎn)位于上海浦東文華東方酒店，在 前廳部，行李員向禮賓司匯報。 作為 行李員，您將負(fù)責(zé)以下職責(zé)： 行李員需負(fù)責(zé)給客人舒服愉悅的運(yùn)送行李服務(wù)，從而使客人滿意。包括帶領(lǐng)客人去他們的房間，為客人運(yùn)送行李，交流信息，了解客人的要求，為客人介紹房間內(nèi)的高科技的設(shè)備。 作為 行李員，我們對您的期望： 良好的交流技巧 有能力處理多項工作和任務(wù) 可以在團(tuán)隊的環(huán)境里努力地工作? 良好的中文和英語的說寫能力 我們對您的承諾 學(xué)習(xí)與發(fā)展。您的成功就是我們的成功。我們?yōu)槟殬I(yè)生涯的各個階段制定獨(dú)特的學(xué)習(xí)和發(fā)展計劃，讓您不斷成長。 MOstay （同事住宿福利）。當(dāng)您像我們的同事一樣工作非常努力，那么必要的休息是很重要的。作為 #MOfamily（文華東方大家庭）的一員，無論您身在何處，都可以入住我們的酒店。 MOstay 計劃為您和您的親人提供免費(fèi)住宿和優(yōu)惠房價。 健康與同事福利。找到正確的工作與生活平衡很重要，您的健康對我們來說意義重大。我們?yōu)槿蛩型绿峁└鞣N健康福利和健康計劃（工作6個月后可享有補(bǔ)充商業(yè)醫(yī)療保險）。 有競爭力的薪酬和福利待遇，提供優(yōu)越的四人間宿舍，擁有獨(dú)立衛(wèi)浴，獨(dú)立洗衣機(jī)和冰箱，免費(fèi)高速Wi-Fi，免費(fèi)健身房和上下班班車。 豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。 支持集團(tuán)全球范圍內(nèi)的人才內(nèi)部調(diào)轉(zhuǎn)計劃。 我們是粉絲。您呢？

Mandarin Oriental Pudong, Shanghai is looking for a Front Office Supervisor to join our Front Office team. Are you a master of craft??Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.? Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Pudong, Shanghai is a five-star luxury hotel which located on the banks of the Huangpu River. In the heart of Pudong’s financial district, we offer the perfect combination of style, comfort, and world-class service. We pride ourselves on our innovative restaurants, serene spa and contemporary design. ? About the job Based at the Mandarin Oriental Pudong, Shanghai within the Front Office Department, The Front Office Supervisor reports to the Front Office Manager. As Front Office Supervisor you will be?responsible?for the following duties: It is the mission and intent of this position that the incumbent will take full responsibility for all aspects of the front office operations. Be pro-active, creative and results driven.? The Front Office Supervisor is responsible for the day-to-day Front Desk operational requirements. As Front Office Supervisor, we?expect?from you:? University Graduate 2 years hotel Front Office Supervisory experience in a hotel of similar deluxe standing Experience dealing with all levels including owners, corporate officers, support staff and all hotel employees Excellent overall communication skills Able to multitask The ability to work well in a team environment??????????????????????????? Must possess good verbal command of English and Mandarin Language Possess a pleasant and outgoing personality?????? Our commitment to you Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally (after working for 6 months, you can enjoy supplementary commercial medical insurance). Competitive salary and benefits package, providing superior four-person sharing dormitory with independent bathroom, independent washing machine and refrigerator, free high-speed Wi Fi, free gym and shuttle bus. Delicious work buffet meals & various team building activities. Support the internal talent transfer plan of the group worldwide. We’re Fans. Are you? ?? 上海浦東文華東方酒店正在尋找前廳主管加入我們的前廳部團(tuán)隊。 您是精雕細(xì)琢的大師嗎？您想在一個共同榮耀的團(tuán)隊中茁壯成長，在盡心盡責(zé)的同時彰顯誠信與尊重嗎？您擁有成長思維嗎？我們邀請您成為非凡卓越的粉絲。 文華東方作為一家屢獲殊榮的酒店集團(tuán)，也是一些全球知名目的地的最豪華酒店、度假村和住宅的運(yùn)營者，同時擁有豐富的開發(fā)渠道。集團(tuán)因打造一些全球最受歡迎的酒店、提供受亞洲傳統(tǒng)啟發(fā)的傳奇服務(wù)，同時代表最前沿的奢華體驗，而受到越來越多的認(rèn)可。 上海浦東文華東方酒店是一家坐落在黃浦江畔的豪華酒店。酒店位于浦東金融區(qū)中心，將時尚風(fēng)范、舒適和服務(wù)完美集于一身。我們對酒店的創(chuàng)意餐廳、寧靜的水療中心和現(xiàn)代設(shè)計倍感自豪。 關(guān)于工作 工作地點(diǎn)位于上海浦東文華東方酒店，在前廳部，前廳主管向 前廳經(jīng)理匯報。 作為前廳主管，您將負(fù)責(zé)以下職責(zé)： 前廳主管需全面負(fù)責(zé)前廳部運(yùn)營的各個方面。要積極主動，有創(chuàng)造性，有目標(biāo)。前廳主管主要負(fù)責(zé)前廳部每天運(yùn)作方面的要求。 作為 前廳主管，我們對您的期望： 2年高檔酒店前廳部主管工作經(jīng)驗? ? ? 有經(jīng)驗來處理各個層面，包括業(yè)主，管理者，支持員工和所有酒店同事 良好的交流技巧 有能力處理多項工作和任務(wù) 可以在團(tuán)隊的環(huán)境里努力地工作?? 必須擁有良好的中英文口語能力 擁有友善和善于溝通的個性 我們對您的承諾 學(xué)習(xí)與發(fā)展。您的成功就是我們的成功。我們?yōu)槟殬I(yè)生涯的各個階段制定獨(dú)特的學(xué)習(xí)和發(fā)展計劃，讓您不斷成長。 MOstay （同事住宿福利）。當(dāng)您像我們的同事一樣工作非常努力，那么必要的休息是很重要的。作為 #MOfamily（文華東方大家庭）的一員，無論您身在何處，都可以入住我們的酒店。 MOstay 計劃為您和您的親人提供免費(fèi)住宿和優(yōu)惠房價。 健康與同事福利。找到正確的工作與生活平衡很重要，您的健康對我們來說意義重大。我們?yōu)槿蛩型绿峁└鞣N健康福利和健康計劃（工作6個月后可享有補(bǔ)充商業(yè)醫(yī)療保險）。 有競爭力的薪酬和福利待遇，提供優(yōu)越的四人間宿舍，擁有獨(dú)立衛(wèi)浴，獨(dú)立洗衣機(jī)和冰箱，免費(fèi)高速Wi-Fi，免費(fèi)健身房和上下班班車。 豐富多樣兼顧各地口味的美味自助工作餐及精彩紛呈的文娛活動。 支持集團(tuán)全球范圍內(nèi)的人才內(nèi)部調(diào)轉(zhuǎn)計劃。 我們是粉絲。您呢？

崗位職責(zé) 按照品牌標(biāo)準(zhǔn)為住店客人提供專業(yè)的管家服務(wù)。 協(xié)助首席管家管理每日管家部工作。 崗位要求 1.有同崗位工作經(jīng)驗者優(yōu)先。 2.有良好的團(tuán)隊領(lǐng)導(dǎo)精神及執(zhí)行力。工作認(rèn)真負(fù)責(zé)。 3.身體健康，品貌端正。 4.善于同賓客溝通，應(yīng)變能力好。 5.基本的英文溝通能力。

工作職責(zé)：高效率地辦理入住和退房手續(xù)。高效率地執(zhí)行收銀的業(yè)務(wù)。迅速有效地處理所有客人的要求。定時地監(jiān)督系統(tǒng)的漏帳。處理失物招領(lǐng)時能夠迅速報告并上交物品。實踐和熟練掌握緊急事件處理程序。為所有的客人準(zhǔn)備鑰匙卡和歡迎卡。在每一次與客人接觸時，必須熱情和自然地稱呼，向客人問候。確保所有客人的信息輸入到公安局的電腦系統(tǒng)，并在規(guī)定時間將信息正確無誤的發(fā)送到公安機(jī)關(guān)。與客房部緊密合作解決客人有關(guān)于工程方面的要求和投訴，反饋給客人并檢查滿意度。任職資格：1.流利的英語普通話口語，良好的英語書寫能力2.能適應(yīng)長時間及輪班工作3.熱衷于服務(wù)4.溝通能力良好5.掌握辦公室軟件使用

工作職責(zé)：1.問候所有抵店和離店的客人并保持微笑和目光接觸2.為抵店和離店的客人/團(tuán)體收送行李3.知會禮賓部經(jīng)理和領(lǐng)班?？腿诵枨蠛拖埠?，確保提供精確和個性化的服務(wù)4.處理客人的要求及問題5.在收取行李時檢查和抽查確認(rèn)客人沒有遺留物品6.迅速回復(fù)郵件、傳真、登記所有選交給客人的物品7.接受客人要寄存的行李，交給客人行李寄存卡，并相應(yīng)地在記錄本上登記8.熟悉飯店所有設(shè)施、營業(yè)時間，能夠正確回答客人的提問9.迅速地、彬彬有禮地回答客人的電話任職資格：1.良好的形象氣質(zhì)，良好、積極的工作態(tài)度2.隨時保持整潔的外表，開朗的笑容3.基礎(chǔ)的英文口語交際能力，酒店相關(guān)工作經(jīng)驗4.可以適應(yīng)長時間工作以及在不同時段上班的可能性5.身心愉悅和團(tuán)隊支持精神

工作職責(zé)：1.確保所有客人的需求都滿足2.和相關(guān)部門商議解決客人投訴和解決房間狀況的事宜。當(dāng)遇到自己不能解決的事情時應(yīng)當(dāng)著部門經(jīng)理協(xié)商解決3.聽取并把客人的投訴記錄在案4.客人的信息要保密5.了解火災(zāi)的處理方法和安全防范意識，一旦發(fā)現(xiàn)問題要立刻報告保安部門6.用酒店的常用語言向客人打招呼能識別我們自己的入住客人，如果可以的化需要稱呼他們的名字7.提供有質(zhì)量的帶入房間作入主登記8.在作帶入房間的入住登記時需要向客人介紹酒店設(shè)施，并預(yù)知客人的需求盡自己所能滿足客人9.與客人的每次交流和服務(wù)中都要產(chǎn)生有質(zhì)量的客人喜好10.保證所有記錄在案的客戶喜好能夠幫助酒店在客人到達(dá)酒店之前，就事先了解客人的需求并滿足客人的需求11.形象符合自己的工作性質(zhì)和工作區(qū)域12.帶客人參觀客房任職資格：1.高中同等及以上學(xué)歷2.流利的口頭及書面英語3.計算機(jī)知識4.文件管理知識