Celebrate the joy of life at Kerry Hotel, Pudong, the first of a new class of luxury hotels from the Shangri-La Group. With a premier city-center location and cutting-edge facilities, your stay is engaging at every turn.
Kerry Hotel Pudong offers 574 guestrooms and suites while boasting some of Shanghai’s most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel sports and recreational facility in Shanghai, featuring vast exercise and spa options. The bon vivant in you would truly appreciate the exquisite cuisine orchestrated by renowned chefs across 3 restaurants. Top this off with a microbrewery, serving unique, handcrafted beers, and you may not see much of your room.
When night (or day) comes, you have the choice of spacious rooms and suites, plus serviced suites in The Residences at Kerry Parkside, just next to the hotel. Even getting to the hotel is a joy.
At Kerry Hotel Pudong, you soon realize there are no rules, only possibilities.
上海浦東嘉里大酒店是香格里拉酒店集團(tuán)旗下首家嘉里品牌酒店,在此您將體驗(yàn)到別樣的驚喜和生活的無窮樂趣。
酒店位于浦東核心腹地, 一應(yīng)俱全的先進(jìn)設(shè)施、獨(dú)特簡約的設(shè)計(jì)與熱情自然的服務(wù)使其成為現(xiàn)代靈動生活的富集之地。設(shè)備精良的健身場所,覆蓋3層6,000平方米
上海浦東嘉里大酒店擁有574間客房及套房,超過8500平方米的會議室及宴會場地。酒店開設(shè)了總面積達(dá)6000平方米的健身俱樂部,提供豐富的健身及Spa護(hù)理項(xiàng)目,致力于為賓客營造一個工作和生活相均衡的環(huán)境。鐘愛美食的您可在酒店的三家餐廳盡情探索令人興奮的料理精選。而在圓滿的一天結(jié)束之際,再沒有比到釀酒坊品嘗一杯釀酒大師手工制作的新鮮啤酒更好的選擇了。
夜幕降臨時分,無論您選擇下榻于寬敞的客房和套房,抑或入住毗鄰酒店的浦東嘉里城公寓,豪華舒適的享受從不分白晝與黑夜。
在浦東嘉里大酒店,您會很快意識到這里沒有慣例,一切皆有可能。
We are currently looking for a Service Leader – The Club to join our Front Office team.
As a Service Leader – The Club, we rely on you to
· Meets up with guests regularly to obtain feedback on ways to improve the hotel’s services and facilities.
· Handles guest complaints effectively and efficiently by being responsive and receptive, and analytical.
· Within the established Delegation of Authority, he/she makes quick and correct decisions to ensure guest's satisfaction.
· Motivates and ensures staff perform to the high service level required, maximizing total customer loyalty as well as positive overall stay experience.
· Provides coaching and counseling on standards and procedures for the Club lounge.
We are looking for someone who:
· Takes pride in being a hotelier
· Loves interacting with guests
· Communicates and writes with fluency in English (and local language)
· Enjoys working as part of a team
· Enjoys crafting best-fit solutions for guests
賓客服務(wù)主管 – 行政酒廊,虛位以待
作為賓客服務(wù)主管 – 行政酒廊,我們希望您承擔(dān)以下職責(zé):
· 對行政酒廊客人提供優(yōu)質(zhì)服務(wù),及時了解客人反饋,并在服務(wù)及酒店設(shè)備設(shè)施的調(diào)整提出建議,提高顧客滿意度
· 及時高效地處理客人投訴
· 在授權(quán)范圍內(nèi),快速正確地做出決定,使客人滿意
· 激勵團(tuán)隊(duì)成員,保持高度的團(tuán)隊(duì)精神(或團(tuán)隊(duì)凝聚力)
· 向團(tuán)隊(duì)成員提供培訓(xùn)及指導(dǎo),使團(tuán)隊(duì)保持酒店服務(wù)標(biāo)準(zhǔn)
候選人應(yīng)具備以下能力:
· 為身為酒店人而自豪
· 喜歡與客人互動
· 流利的英語書寫及溝通
· 相信團(tuán)隊(duì)合作
· 熱衷為客人打造最適合的解決方案
If you are the right person, what are you waiting for? Click the apply button now!
如果您就是合適的人選,那還等什么?馬上點(diǎn)擊申請按鈕吧!