job?overview職位概述
·?Manage?all?aspects?of?one?or?more?full-service?food?and?beverage?outlet(s)?on?a?daily?basis?and?coordinate?special?events.??Ensure?compliance?with?standards?of?service?and?operating?procedures.?????
管理一家或更多全服務(wù)餐飲營(yíng)業(yè)場(chǎng)所日常經(jīng)營(yíng)工作及協(xié)調(diào)特別的活動(dòng)。確保符合服務(wù)的規(guī)范和運(yùn)營(yíng)的程序。
·?Adhere?to?local?regulations?concerning?health,?safety,?or?other?compliance?requirements,?as?well?as?brand?standards?and?local?policies?and?procedures.???
遵守當(dāng)?shù)氐男l(wèi)生和安全法規(guī)，或其它適用的規(guī)定，以及品牌規(guī)范和當(dāng)?shù)氐囊?guī)章制度。
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At?Holiday?Inn?we?want?our?guests?to?relax?and?be?themselves?which?means?we?need?you?to:
·?Be?you?by?being?natural,?professional?and?personable?in?the?way?you?are?with?people
·?Get?ready?by?taking?notice?and?using?your?knowledge?so?that?you?are?prepared?for?anything
·?Show?you?care?by?being?thoughtful?in?the?way?you?welcome?and?connect?with?guests
·?Take?action?by?showing?initiative,?taking?ownership?and?going?the?extra?mile
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在假日酒店?，我們希望賓客能盡情放松、做回自己，這意味著我們的團(tuán)隊(duì)成員要做到：
·?展現(xiàn)真我：在與他人接觸時(shí)真實(shí)自然、形象專(zhuān)業(yè)、積極樂(lè)觀
·?時(shí)刻準(zhǔn)備：注意觀察周?chē)氖挛?，運(yùn)用自己的知識(shí)，做好應(yīng)對(duì)任何事情的準(zhǔn)備
·?體現(xiàn)關(guān)愛(ài)：對(duì)賓客關(guān)切周到、熱誠(chéng)歡迎并與他們心意相通
·?積極行動(dòng)：積極主動(dòng)、盡職盡責(zé)并且要多做一步
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Duties?and?Responsibilities工作職責(zé)
·?Effectively?manage?the?restaurant?by?ensuring?the?following:
有效管理餐廳的日常工作，確保日下工作正常進(jìn)行：
o?Oversee?the?Implementation?of?standards?as?detailed?in?the?departmental?standards?and?procedures?manual
監(jiān)督部門(mén)工作標(biāo)準(zhǔn)和程序手冊(cè)中列出的各項(xiàng)規(guī)范的貫徹執(zhí)行。
o?Adhere?to?opening?and?closing?procedures
遵守開(kāi)始營(yíng)業(yè)和結(jié)束營(yíng)業(yè)的程序。
o?Adhere?to?bill?paying?procedures?
遵守規(guī)定的結(jié)賬程序。
o?Conduct?effective?shift?briefings?ensuring?all?staff?are?aware?of?VIPs,?special?occasions,?daily?specials;?emphasis?on?upselling?certain?products;?etc
有效的進(jìn)行交接班說(shuō)明會(huì)，確保所有員工了解重要客人，特殊活動(dòng)，每日特價(jià)，重點(diǎn)是推銷(xiāo)某些產(chǎn)品等。
o?Personally?meet?and?farewell?a?minimum?of?80%?of?your?customers
親自迎送80%以上的客人。
o?Encourage?and?motivate?staff?to?provide?optimum?service?during?all?shifts
激勵(lì)在崗員工為客人提供卓越的服務(wù)。
·?Share?recommendations?and?guest?comments?to?Chef?and?Food?and?Beverage?Manager?to?reflect?current?customer?profile
與廚師和餐飲經(jīng)理交流意見(jiàn)和客人的建議從而反應(yīng)當(dāng)前客人的情況。
·?Develop?and?implement?Promotions?Calendar?for?F&B?products?in?restaurant?
在餐廳制定和執(zhí)行餐飲產(chǎn)品促銷(xiāo)活動(dòng)日歷。
·?Manage?special?event?concepts
特別活動(dòng)的概念管理工作。
·?Anticipate?market?changes?and?review?operations?when?necessary
善于預(yù)測(cè)市場(chǎng)的變化情況，并在必要時(shí)審評(píng)運(yùn)營(yíng)工作。
·?Conduct?competitor?analysis
對(duì)競(jìng)爭(zhēng)對(duì)手進(jìn)行分析。
·?Create?positive?publicity?opportunities
創(chuàng)造良好的公眾宣傳機(jī)會(huì)。
·?Manage?customer?database?and?utilize?effectively
管理顧客數(shù)據(jù)庫(kù)并有效的加以使用。
·?Up-sell?property?facilities
推銷(xiāo)酒店的設(shè)施。
·?Actively?pursue?cost?saving?measures
積極的實(shí)行節(jié)約成本的方法。
·?Recycle?wherever?possible
盡可能再利用能源。
·?Liaise?with?Sales?Manager?during?tender?process?to?obtain?new?accounts;?Food?and?Beverage?specific
在競(jìng)標(biāo)過(guò)程中與銷(xiāo)售經(jīng)理密切合作爭(zhēng)取新的客戶(hù)；特別是餐飲部門(mén)的客戶(hù)。
·?Manage?wage?and?beverage?cost?
管理工資和飲料成本。
·?Forecasting?
進(jìn)行預(yù)測(cè)工作。
·?Stock?control
有效的控制存貨。
·?Analyze?food?and?beverage?statistics?through?point?of?sale?system
通過(guò)銷(xiāo)售點(diǎn)銷(xiāo)售系統(tǒng)分析餐飲統(tǒng)計(jì)數(shù)據(jù)。
·?Works?with?Superior?on?manpower?planning?and?management?needs
和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。
·?Works?with?Superior?in?the?preparation?and?management?of?the?Department’s?budget
和上級(jí)領(lǐng)導(dǎo)一起編制和管理部門(mén)預(yù)算。
aCCOUNTABILITY責(zé)任范圍
Number?of?employees?supervised?–
管理的員工
Direct??Food?and?Beverage?Supervisors?/?Food?and?Beverage?Attendants??
直接??????????餐飲主管，餐飲侍應(yīng)生
Indirect??????NA
間接?????????無(wú)
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Annual?Operating?Profit/Payroll?Budget?–?
年度經(jīng)營(yíng)利潤(rùn)和薪金預(yù)算
·?Restaurant?Revenue?Target
餐庭營(yíng)業(yè)收入目標(biāo)
?
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Key?Metrics?–?
主要績(jī)效指標(biāo)
·?Restaurant?Revenue?Target
餐廳營(yíng)業(yè)收入目標(biāo)
·?Employee?Satisfaction?Survey
員工滿意度調(diào)查
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Decision?Making?Responsibilities?(Decision?Rights)?–
決策職責(zé)(決策權(quán))
·?Matters?pertaining?to?Restaurant?Operations
與餐廳運(yùn)營(yíng)有關(guān)的事宜?
QUALIFICATIONS?AND?REQUIREMENTS任職要求
Required?Skills?–
技能要求?
·?Demonstrated?ability?to?interact?with?customers,?employees?and?third?parties?that?reflects?highly?on?the?hotel,?the?brand?and?the?Company.
完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
·?Alcohol?awareness?certification?and/or?food?service?permit?or?valid?health/food?handler?card?as?required?by?local?government?agency.
持有當(dāng)?shù)卣?guī)定的含酒精飲品知識(shí)課程證書(shū)或食品服務(wù)許可證或有效的健康或食品上崗證。
·?Problem?solving,?reasoning,?motivating,?organizational?and?training?abilities.
具有解決問(wèn)題，推理，號(hào)召，組織和培訓(xùn)能力
·?Good?writing?skills
具有良好的寫(xiě)作技能
·?Leadership?Skills
具有領(lǐng)導(dǎo)能力
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Qualifications?–
學(xué)歷
·?Diploma?in?Hotel?Management,?Food?&?Beverage,?or?related?field.
???酒店管理，餐飲或相關(guān)專(zhuān)業(yè)的大專(zhuān)學(xué)歷。
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Experience?–
經(jīng)歷
·?4?years?related?experience,?including?supervisory?experience,?or?an?equivalent?combination?of?education?and?experience
4年相關(guān)工作經(jīng)歷，包括管理經(jīng)驗(yàn)，或與此相當(dāng)?shù)慕逃拖嚓P(guān)工作經(jīng)驗(yàn)結(jié)合的背景。
