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工作地點：上海浦東機場 ·???????? Analyze market trends, competitor pricing, and demand patterns to optimize room rates and inventory allocation. 分析市場趨勢、競爭對手定價及需求規(guī)律，優(yōu)化房價及庫存分配。 ·???????? Develop dynamic pricing strategies and yield management tactics for rooms, F&B, and events. 為客房、餐飲及活動制定動態(tài)定價策略和收益管理方案。 ·???????? Monitor and adjust distribution channels (OTA, GDS, direct bookings) to maximize profitability. 監(jiān)控并調整分銷渠道（在線旅行社、全球分銷系統(tǒng)、直訂）以提升收益。 ·???????? Generate daily/weekly/monthly revenue reports and present actionable insights to leadership. 制作每日/周/月收益報告，并向管理層提供可落地的策略建議。 ·???????? Collaborate with Sales, Marketing, and Finance to align pricing with promotions and budgets. 與銷售、市場及財務團隊協(xié)作，確保定價與促銷活動及預算一致。 ·???????? Oversee forecasting models to predict occupancy, RevPAR, and total revenue performance. 通過預測模型預估入住率、每間可售房收入（RevPAR）及整體收益表現(xiàn)。 ·???????? Train hotel staff on revenue management principles and tools (e.g., RMS, PMS). 為酒店員工提供收益管理原則及系統(tǒng)工具（如收益管理系統(tǒng)、酒店管理系統(tǒng)）培訓。 ·???????? Provide guests with accurate room reservation information, and professionally and promptly handle guests' reservation requests. 向客人提供準確訂房信息，專業(yè)及時處理客人的預定需求。 ·???????? Implement the list of "no-show guests" and the daily cancellation situation of groups. 落實 “預訂未到客人” 的名單和每日團隊取消情況。 ·???????? Enhance customer relationships and improve customer loyalty. 增進客戶關系、提高客戶忠誠度。 ·???????? Maintain room rates and room availability, and predict existing and future reservation situations and room occupancy, and prepare forecast reports. 進行房價房態(tài)的維護，以及預測現(xiàn)有的和未來的預訂情況，客房出租情況并制作預測報表。 ·???????? Conduct daily online and offline reservation checks and group checks. 每日線上線下預訂及團隊檢查。 ·???????? Be familiar with the procedures for handling room reservations. 熟悉處理房間預訂的程序。 ·???????? Develop the department's training plan and adhere to its implementation. 制定部門培訓計劃并堅持落實 崗位要求： ·???????? Bachelor’s degree in Hospitality Management, Finance, or related field. 酒店管理、財務或相關專業(yè)本科及以上學歷。 ·???????? 3+ years of revenue management experience in hotels or travel industries. 3年以上酒店或旅游行業(yè)收益管理經(jīng)驗。 ·???????? Proficiency in RMS (e.g., Duetto, IDeaS) and PMS (e.g., Opera, Fidelio). 熟練使用收益管理系統(tǒng)（如Duetto、IDeaS）及酒店管理系統(tǒng)（如Opera、Fidelio）。 ·???????? Advanced Excel skills and data visualization tools (Power BI, Tableau). 精通Excel及數(shù)據(jù)可視化工具（Power BI、Tableau）。 ·???????? Strong analytical, communication, and decision-making skills. 出色的分析能力、溝通技巧及決策能力。 ·???????? Fluency in English and local language; additional languages are a plus. 中英文流利，掌握其他語言優(yōu)先。

主要職責 Main DutiesAdministration 行政管理 §?To oversee the Revenue department daily operations 負責收益部的日常運作。 §?To attend regular departmental communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary. §?出席部門日常的溝通會議，并確保會議的有效性。 財務 Financial §?To analyse the current revenue generation trends of the hotel in order to identify critical areas for Revenue Enhancement. 為確保酒店收益增加，要不斷分析酒店目前的市場趨勢并發(fā)現(xiàn)新的增長機會。 §?To develop and implement integrated solutions which enable the hotel to leverage increased profitability via Business Intelligence and Revenue Management practices, focusing on revenue engineering at all profit centres of the hotel and improving efficiency in cost control. 制定和實施能利用市場分析的結果能夠使得酒店的利潤maximum的方案，方案應包括所有酒店的所有營業(yè)點，提高效率，控制成本。 §?To assist in monthly and weekly reforecasting. 協(xié)助制定每周和每月的市場預測。 §?To assist in managing costs based on key performance indicators. 根據(jù)酒店業(yè)績指數(shù)，協(xié)助管理成本投入。 §?To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information 確保有效管理所有和財務相關的資料并嚴格遵循公司相關政策及規(guī)定，包括及時和準確地報告相關財務營業(yè)信息。 營銷 Marketing? §?To assist the Director of Marketing / Sales and the revenue departments in maximising revenue and yield through business trend analysis, highlighting areas of opportunity and ensuring delivery and maintenance of optimum data mining, revenue management, pricing and distribution strategies on an ongoing basis. 通過有效的市場趨勢分析、發(fā)現(xiàn)新的商業(yè)機會、有效地管理資料庫、收益管理及價格策略，協(xié)助市場總監(jiān)/銷售總監(jiān)以及各營收部門不斷實現(xiàn)利潤。 §?To assist with inventory and forecasting methods of both FIT and group business, to ensure optimal strategies and controls are in place to minimise displacement and maximise total hotel revenues. 協(xié)助管理團隊和散客的房間狀態(tài)，確保使用策略和控制使利潤maximum。 §?To monitor and provide feedback on the hotel’s effective use of Hyatt systems, tools and procedures in areas of business intelligence, revenue management, inventory management and dynamic pricing to maximise Hyatt’s competitive advantage in the marketplace. 追蹤及反饋酒店市場途徑、程序及系統(tǒng)使用的有效性，包括商業(yè)機會、收益管理、房態(tài)管理及靈活而強競爭力的價格策略。 §?To manage the re-engineering and enforcement of business processes in all areas to ensure data cleanliness and data integrity. 在酒店營運過程中確保資料庫的有效性和真實性。 §?To conduct training with Front Office associates to ensure correct procedures are in place at check in and check out to ensure the availability and validity of data for analysis. 為前廳部的員工提供必要的培訓，目的是確保他們在入住和退房過程中可以獲取有效的資料協(xié)助市場分析工作。 營銷?商業(yè)頭腦 Marketing?and Business Intelligence? §?To provide the hotel?Sales?and?Marketing Team with business intelligence based on Cognos data mining solutions and secondary resources (PMS reports). 根據(jù)Cognos和Opera的歷史資料為市場銷售團隊提供有效的分析數(shù)字。 §?To ensure the accuracy and validity of the data presented in the revenue related systems. 確保收益相關系統(tǒng)內數(shù)據(jù)的準確和有效性。 §?To provide the hotel with external market intelligence using tools, access to a Global Distribution System, Internet web sites and corporate resources etc. 通過各種市場工具及渠道，提供酒店同行和直接競爭對手的分析報告。 §?To assist the Director of Marketing / Sales and the management team to have a structured approach to strategic marketing making use of all internal and external tools available to the hotel and providing standard analytical reporting to ensure the adopted strategies are measurable (i.e. promotion tracking). 合理利用各種外部內部的資源，協(xié)助市場/銷售總監(jiān)使用有效的市場策略并提供可衡量的策略指數(shù)。 §?To undertake in depth business analysis of each revenue generating department, making recommendations concerning the ideal customer market / base, overall strategy and promotional tactics. 對所有營收部門采取深入地市場分析，通過全面的銷售策略和促銷戰(zhàn)略堅持理想的市場方向。 §?To assist the Director of Marketing / Sales in the strategic direction of the Sales Team by assisting the Sales Managers with their Personal Business Plans, corporate account classification (key account management) as well as ensuring monthly reporting needs are met. 協(xié)助市場/銷售總監(jiān)制定銷售策略方向，及協(xié)助銷售經(jīng)理根據(jù)個人的商業(yè)計劃及客戶資源實現(xiàn)月度商業(yè)目標。 §?To actively participate in the formulation and submission of the Annual Business Plan. 參與年度酒店商業(yè)計劃的準備和提交。 §?To constantly develop and update the hotel’s “ideal” customer segmentation that leads to the highest overall profitability and to make recommendations based on the findings. 連續(xù)不斷的發(fā)展和更新酒店理想市場份額信息，并根據(jù)這些信息使酒店達到利潤目標。 §?To work in close collaboration with the Marketing Communication Manager to ensure the chosen marketing communications are consistent with the hotel’s targeted customer’s profile, preferences, and behaviours.? 緊密與市場傳訊部緊密合作和確認市場溝通渠道及方式是和酒店的目標客戶群是?一致的。 §?To offer quantitative information to Marketing Communications regarding the targeted market’s size, yield, booking, past promotion results, etc, for planning and ROI calculation. 提供詳盡的投入回報報告給市場傳訊部，包括目標市場的規(guī)模/效益/預定/過去推廣活動結果等。 贏利管理/資源分配 Revenue Management / Pricing and Distribution §?To optimise forecasting through the use of Business Intelligence and Revenue Management applications (IDeaS software where available). 根據(jù)所有的市場工具提供積極的營業(yè)預測報告。 §?To ensure optimal inventory controls are in place for FIT / Group and for the hotel as a whole. 確保優(yōu)化的房態(tài)控制給到團隊和散客銷售。 §?To provide strategic, critical input?and chair?the weekly yield meeting. 提供建設性的戰(zhàn)略信息并主持?每周收益會議。 §?To monitor and constantly adapt pricing strategies in the context of competitor strategies and market fluctuations. 緊密檢測競爭對手及市場波動的所有價格信息。 §?To define discounting strategies and adapt product packaging according to customer needs and consistency of product delivery. 詳細說明所有折扣策略符合客戶需求的套餐產品信息。 §?To provide strategic consultation on effective revenue generating processes through Spirit / Reserve inventory usage, rate control management, pricing and distribution. 通過房態(tài)使用情況和價格管理為有效實現(xiàn)利潤目標的過程提供戰(zhàn)略性建議。 §?To ensure distribution through all channels is in line with Hyatt International Distribution strategy and closely monitor business shifts between channels (Channel Management). 檢測及確保所有分銷渠道是符合凱悅國際的價格策略。 §?To ensure Dynamic Pricing Strategies (DPS) are increasing the hotel’s overall sales and profitability and to review and assist in the re-design of the pricing strategies if necessary (in hotels that have converted to DPS). 確保價格策略體系（DPS）正在增加酒店的總銷售額和利潤，如果有必要協(xié)助重新制定定價策略。 技能 Technical §?To be familiar with the technical set up of the local Cognos solution, general dataflow, database structure and monthly extract procedure. 熟悉的技術建立了公司的解決方案，一般數(shù)據(jù)流，數(shù)據(jù)庫結構和每月提取程序。 §?To be familiar with the escalation procedure in case of support issues with the solution. 在需要解決方案時熟練啟動支持程序。 §?To be familiar with the technical set up and usages for all tools including revenue management system throughout the strategic marketing process. 在整個戰(zhàn)略營銷過程中，熟練運用技術和所有工具，包括收入管理系統(tǒng)等。 人員管理 People Management §?To ensure the punctuality and appearance of the Revenue department, making sure that he/she wears the correct uniform and maintains a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. 確保符合部門的儀容儀表標準，包括制服、?個人衛(wèi)生及化妝。 §?To conduct regular review, communication and extend support to?Reservation?department in his/her professional development goals. 與預訂部保持定期反饋和溝通并提供支持以幫助他們實現(xiàn)部門目標。 §?To?work?together with Reservation Manager to maximise the effectiveness of the?Reservation?department,?developing his/her skills and abilities through the appropriate training, coaching, and/or mentoring with revenue mindsets. 與預訂經(jīng)理合作，提高預訂部門的效率，通過適當?shù)呐嘤枴⑤o導和/或以收入思維方式指導來發(fā)展他/她的技能和能力。 §?To support the implementation of The People?Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. 協(xié)助人本哲學的執(zhí)行，展現(xiàn)和和強化凱悅的文化價值特征。 §?To ensure has a complete understanding of and adheres to associate rules and regulations and policies and regulations relating to fire and hazard safety, and security. 確保完全理解和遵循員工政策和標準，包括安全、火警等程序。 §?To support the implementation of changes as a result of the?Associates?Experience Survey. 支持員工體驗調查中改進方法的實施。 其它職責 Other Duties §?To maintain strong, professional relationships with relevant representatives from competitor hotels and other organisations. 與酒店的競爭對手以及相關聯(lián)的組織發(fā)展良好，專業(yè)的關系。 §?To respond to changes in the Marketing function as dictated by the industry, company and hotel. 做出市場對行業(yè)，公司以及酒店的變化做出相應的調整。 §?To read the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. 閱讀酒店的員工手冊，并了解和遵守酒店的規(guī)章制度，特別是在政策和程序有關消防，衛(wèi)生，健康以及安全部分。 §?To attend training sessions and meetings as and when required. 參加必要的培訓 §?To carry out any other reasonable duties and responsibilities as assigned. 配合其他合理的義務和責任的分配。

公司簡介 Stey，源自瑞典，是一個顛覆傳統(tǒng)的共享居住品牌。我們不僅打造社區(qū)型精品公寓與 設計酒店，更致力于重新定義未來城市生活的樣貌。通過融合北歐極簡設計美學與 前沿智能科技，Stey以獨特的靈活轉租模式，構建了一個充滿活力、多元文化的國際 社群，重新詮釋了人與人之間真實而有趣的連接。 目前，我們在北京已經(jīng)成功落地三個標桿項目，并正加速拓展中國及海外主要市場。 加入Stey，成為這場城市生活革命的“頭號玩家”，成為我們全球版圖擴張的見證者 與參與者，現(xiàn)在正是最好的時機。 總體來說，這個崗位人員需要深耕過OTA渠道開發(fā)管理，了解以OTA渠道為主的價格（OTA方提供的各種價格、OTA捆綁產品價格等），有以OTA為主進行價格策略的經(jīng)歷和經(jīng)驗，偏前端，需要對企業(yè)客戶進行拜訪。此外，還需協(xié)助digital部門完善收益模塊。 POSITION SUMMARY/DESCRIPTION The Revenue Manager is responsible for the total reservations and revenue operations of Stey properties. The position will ensure the maximization of revenue for all aspects of the operation. Furthermore, all reservations related tasks will be handled and the Revenue Manager will oversee both Hotel and Long Stay Tenant revenues and all contracting aspects. Candidates should be familiar and fluent in major hotel revenue management technology platforms, as a significant part of the job will beinteracting with Stey’s digital development team, sharing knowledge to optimize Stey’s own revenue management platform, which is currently in development. Stey is a fast growing operation, but our limited property count in China (currently three properties) means that the Revenue Manager will also assume responsibilities for distribution and OTA channel management, including liaising with Stey’s digital team to identify and troubleshoot any issues with OTA integrations and listings. In essence the role will: ? Implement revenue management operations, procedures, and best practices. ? Identify new revenue opportunities. ? Provide daily, weekly, and monthly reporting. ? Optimize and expand distribution partnerships. ? Act as overall business development consultant for each Property/Community Manager. ? Act as Revenue Management expert in communication with the Digitalteam. ? Challenge and influence properties to improve service level and operational standards. ? Embed and support a revenue management culture in all properties. ? Visit each property regularly. AVAILABILITY MANAGEMENT ? Use yield planners and selling matrix for room sales ? Monitor yield system and validate that the yield actions are consistent with both property and market conditions ? Maintain a consistent selling strategy across all systems ? Proactive availability management, recommending necessary strategy changes ? Prepare and recommend future strategies to the Management team COMMERCIAL? AWARENESS ? Keep up todate with global, local, and environmental issues impacting Beijing and thehotel ? Check competitor strategy on a regular basis reviewing rates andavailability ? Managerelationships with comp set staff and RMs to ensure Stey has the best possibleaccess to information on market conditions REVENUE ANALYSIS ? Analyzehistorical property performance and pick-up data for use in demand forecastingand strategy ? Analyzeyield information to identify potential new business, markets and trends ? Maintain arolling three-month outlook and monitor actual versus forecast for planachievement on pick-up, forecasting, etc. ? Complete andanalyze the month-end reports ? Analyze andsupply data for the preparation of the annual plan (budget) ? Identify andanalyze new business opportunities MAINTENANCE OF SYSTEMS & PROCEDURES ? Maintainaccuracy of all reservations and other data ? Conductquality control checks on all revenue management systems to ensure dataaccuracy ? Ensure thatall the rates are loaded on all rate databases ? Remain fullyconversant with the uses & applications of all systems relating to revenuemanagement ? Ensure allspecial activities are followed up on in a timely manner and results of suchrecorded RESERVATIONS ? Handle allbookings in the Stey PMS ? Ensureappropriate follow up on bookings ? Communicatewith potential Guests and Tenants ? Handle allinquiries – Phone, email, WeChat OTHER ? Manage all contract and communication for distribution channels ? Work closely with each Community Manager in all aspects of property operations. ? Provide reports as required by senior management

【崗位職責】 1、預測市場需求，為酒店爭取市場關鍵時機。 2、酒店公司收益最大化，提高市場份額，同時取得更好的收益。 3、負責運營酒店攜程、飛豬、美團、抖音、京東等線上平臺，保證各渠道旅行社等對接，為酒店線上業(yè)績負責。 4、始終能對環(huán)境競爭，優(yōu)化每間可銷售客房的平均收益。 5、相應敏銳的洞察力，在公司里利用收入管理策略的眼光來領導團隊。 6、適當調節(jié)以保證酒店房間銷售和收益最大化，按照標準執(zhí)行并記錄。 7、監(jiān)督公司房間預訂流量，節(jié)假日、特定時間段、OTA平臺等價格展示情況，并確保操作系統(tǒng)與公司標準相一致。 8、具備制訂和執(zhí)行營業(yè)預算及經(jīng)營計劃的能力。 9、負責跟蹤和分析預訂流程，團隊流量，特別關注和加強團隊預留房管理，更好的做好團隊適度減量，最大程度提高收益。 10、收益情況做出分析，每周召開收益信息會，每月酒店公司收益管理分析會。 【崗位要求】 1、3年以上星級綜合酒店收益經(jīng)理崗位工作經(jīng)驗； 2、具有團隊協(xié)作能力和管理能力； 3、有較強的創(chuàng)新意識和創(chuàng)新思維； 4、出色的溝通、計劃管理和問題解決能力； 5、對市場不斷變化較有很好的敏感性；

Major Responsibility 主要工作職責 ? Manage property occupancy to yield optimum revenue. 管理物業(yè)出租率，使之產生最佳的收益。 ? Develop pricing strategies to optimally sell the inventory of the rooms. 制定價格策略，以最佳方案銷售客房。 ? Integrate and maintain yield management systems within the properties and present findings to the hierarchy on a regular basis. 統(tǒng)一和維護物業(yè)的收益管理系統(tǒng)，并定期發(fā)送調研報告給管理層。 ? Monthly analysis of pricing based on competitor analysis. 以競爭對手的分析為基礎，每月進行定價分析。 ? Analysis of revenue generation on a regular basis and actively involved in the strategy and implementation of sales strategy in order to recover loss revenue and/or maximize profit margin. 定期分析收益的趨勢，積極落實措施，以幫助收入的恢復和促進利潤的增長。 ? Assist in the compilation of monthly revenue in the form of forecast, budget, and profit and loss statements. 協(xié)助編制每月的收入預測，預算以及損益表。 ? Work with Director of Sales to communicate strategy recommendation effectively and efficiently. 協(xié)助銷售總監(jiān)快速并有效地給予策略建議。 ? Execute projects given by manage and Director of Sales. 執(zhí)行銷售總監(jiān)交辦的事宜。 Requirements ? Degree in Hospitality/Business Management or equivalent. 酒店/工商管理專業(yè)或其它同等學位。 ? Minimum 5 years of hospitality experience with a multi-national hospitality brand, preferably in serviced residences. 5年以上國際品牌酒店相關工作經(jīng)驗，服務式公寓工作經(jīng)驗尤佳。 ? Strong financial and sales & marketing knowledge. 豐富的財務及市場銷售知識。 ? Strong knowledge of P&L statements, budgeting, business plan preparation and general knowledge of accounting. 精通損益表，預算和商業(yè)計劃以及了解會計的一般知識。 ? Familiar with online marketing and channel distribution. 熟悉網(wǎng)絡營銷及渠道分銷。 ? Able to communicate fluently in English and Mandarin. 能熟練地運用中/英文進行交流。

【崗位職責】 1、了解酒店收益的組成，并以此去評估本地客戶和集團的生意，便于為未來價格設置和磋商提供數(shù)據(jù)； 2、留意競爭對手所有收入部門的定價，了解本地市場的動態(tài)和需要的產生，并推薦適當有關酒店定價和市場組合策略的行動給收入室工作團隊； 3、通過對歷史數(shù)據(jù)和當前預訂的分析，監(jiān)控并確定市場需求并作出重大生意決策； 4、管理所有預訂渠道。 【崗位要求】 1、兩年以上同崗位工作經(jīng)驗； 2、英語口語及書面表達能力優(yōu)秀； 3、具有同行酒店銷售信息收集及分析能力。

崗位職責： 1、管理預訂部，預定員需要接受線上、線下客戶對酒店的預定需求，并予以妥善解決 2、與銷售團隊緊密合作、跟蹤和分析團隊及散客預定流程，關注生意流量，管控房態(tài)、協(xié)助銷售部最大程度提高收益 3、為所有的預訂部員工準備工作時間和日程表 4、熟悉處理房間預訂的程序，給賓客提供最新和最準確的房況信息 5、監(jiān)督和督導整個預訂部的運作和表現(xiàn)，使所有工作按時完成 6、管理每日/每月/每年的所有的日常通信的書寫 7、落實”預訂未到賓客”的名單和每日團隊取消情況 崗位要求 1、會使用opera和Marsha系統(tǒng)優(yōu)先考慮 2、中專以上學歷，有同崗位工作經(jīng)驗的優(yōu)先考慮 3、普通話清晰。 4、具有良好的產品電話銷售技能，能夠實現(xiàn)酒店客房預訂率最大化。 5、具有與各個OTA業(yè)務談判能力，能合理調配酒店產品，分清先后，實現(xiàn)客房銷售目標。 6、具有良好的語言組織和文字表達能力，清楚，條理地表達銷售意向。 7、能夠督導團隊成員的預訂工作，指導下級提高電話銷售能力。 8、有一定的抗壓能力及責任感

Job Purpose The position is responsible for dealing with rate loading, provide distribution support and assist with marketing campaign related system setup. Primary Responsibilities 1st primary responsibilities (Rate loading) ● Support changes and creations related to the activities of planning, pricing, price points, tariff restructuring and sales conditions linked to direct and indirect channels, monitoring their implementation. ● Support the opening and activation of new hotels through direct and indirect distribution channels (TARS, GDS, OTA), informing the partners to connect. ● Carry out pricing structure, respecting the established deadlines. 2nd primary responsibilities (Welcome-Now Support) ● Provide support to hotels in terms of the TARs issue reported. Valuing quality and complying with SLA services. ● Maintain contact with internal sectors to resolve issues related to the area. 3rd primary responsibilities (Marketing campaign hotel communication support) ● Participate in hotel market campaign hotel communication, support and implement the process and actions linked to local offers based on Marketing and Revenue Management strategies. Other Responsibilities: ● Practice Accor's values and follow current internal practices and policies. ● Perform other related assignments, according to the needs of the area and at the discretion of the immediate superior. Knowledge and Experience ● Bachelor Degree in Hospitality, Tourism, or Business Management. ● Relevant experience in the hotel industry is preferred. ● Strong working knowledge of CRS，PMS，Sales Tools and Microsoft Office. ● Knowledge of labor laws and employment visa requirements in China. Competencies: ● Good interpersonal skills with ability to communicate with all levels of employees ● Service oriented with an eye for details ● Ability to work effectively and contribute in a team ● Good presentation and influencing skills ● Multicultural awareness and able to work with people from diverse cultures ● Flexible and able to embrace and respond to change effectively ● Ability to work independently and has good initiative under dynamic environment ● Self-motivated and energetic

【崗位職責】 1、鼓勵預定團隊實現(xiàn)一貫的Reservation高分。 2、實施賓客意見調查問卷，提高部門服務質量。 3、熟悉處理房間預訂的程序，給賓客提供最新和最準確的房況信息。 4、落實”預訂未到賓客”的名單和每日團隊取消情況。 5、為所有的預訂部員工準備工作時間和日程表。 6、管理每日/每月/每年的所有的日常通信的書寫。 7、根據(jù)預訂情況更改現(xiàn)有的預訂并且預測現(xiàn)有的和未來的預訂情況。 【崗位要求】 1、?？埔陨蠈W歷，有同崗位工作經(jīng)驗1年以上。 2、普通話清晰。 3、具有良好的產品電話銷售技能，能夠實現(xiàn)酒店客房預訂率最大化。 4、具有銷售業(yè)務談判能力，能合理調配酒店產品，分清先后，實現(xiàn)客房銷售目標。 5、具有良好的語言組織和文字表達能力，清楚，條理地表達銷售意向。 6、能夠督導團隊成員的預訂工作，指導下級提高電話銷售能力。

崗位職責 1.按照部門工作程序處理客房的預訂和酒店相關咨詢； 2.記錄并處理所有新進的預訂； 3.確保所有與總機有關的事宜都作妥善處理； 4.確保所有與預訂有關的事宜都作妥善處理； 5.處理取消，更改與未到預訂（諸如：延住和提早離開等等）； 6.悉知房價變動，特殊安排，各種促銷活動和預訂截止日期； 7.按照標準接聽、轉接電話； 8.準備報表； 9.與客戶及其他部門合作，做好預定準備工作等。 崗位要求 1.?大專及以上學歷，有相關崗位工作經(jīng)驗； 2. 掌握運用銷售及前臺電腦系統(tǒng)； 3. 良好的中英文口頭書面表達能力； 4. 良好的交流及溝通能力； 5. 獨立工作的能力及團隊工作的能力

崗位職責 1、鼓勵預定團隊實現(xiàn)一貫的Reservation高分。 2、實施賓客意見調查問卷，提高部門服務質量。 3、熟悉處理房間預訂的程序，給賓客提供最新和最準確的房況信息。 4、落實”預訂未到賓客”的名單和每日團隊取消情況。 5、為所有的預訂部員工準備工作時間和日程表。 6、管理每日/每月/每年的所有的日常通信的書寫。 7、根據(jù)預訂情況更改現(xiàn)有的預訂并且預測現(xiàn)有的和未來的預訂情況。

1. 全面負責預訂部的日常工作，通過對部門各業(yè)務環(huán)節(jié)的有效控制及管理保證客房預訂系統(tǒng)的正常運轉。 2. 親自查閱每份預訂，傳真和其他函件，每項預訂要求都認真回復，對每一個預訂進行核實和調整，保證預訂最大限度的兌現(xiàn)，同時親自處理需要特別安排的訂房要求。 3. 掌握酒店經(jīng)營政策，年度及月度經(jīng)營指標，熟悉各類預訂渠道并了解當?shù)厥袌觥?4. 向前廳部經(jīng)理及時匯報工作中遇到的問題，對酒店銷售的可行性進行每日，每周，每月分析，提出合理建議，對一定時期內的較大起伏要做出報告請經(jīng)理決策。 5. 負責同國內國外各酒店預訂渠道的聯(lián)系對接。 6. 檢查散客，團隊預訂情況，制定出租預測，掌握房間狀態(tài)，根據(jù)各類訂房信息的出租率預測并控制房間等。 任職要求： 1. 大專以上文化程度；1年以上同崗位工作經(jīng)驗 2. 普通話清晰，英語書面和語言表達較流利 3. 具有良好的產品電話銷售技能，能夠實現(xiàn)酒店客房預訂率最大化 4. 具有銷售業(yè)務談判能力，能合理調配酒店產品，分清先后，實現(xiàn)客房銷售目標 5. 具有同行酒店客房銷售信息收集分析能力，及時制作報表向上級反饋 6. 具有良好的語言組織和文字表達能力，清楚，條理地表達銷售意向 7. 能夠督導團隊成員的預訂工作，指導下級提高電話銷售能力 福利：月休四天；    

JOB RESPONSIBILITIES 工作職責 1.Check and update the guest booking information, and provide the corresponding service; ? 檢查和更新預抵客人的預訂信息，并安排相應的服務； 2.Process and handle all telephone calls, faxes, e-mail, internet and other ways of room reservation booking, also to ensure accurate entry to the OPERA system; ? 處理電話、傳真、電子郵件、網(wǎng)絡等不同渠道發(fā)送的房間預訂信息，并確保訂房信息準確的錄入到酒店系統(tǒng)； 3.To review and improvement of the existing operation procedures so as to provide timely, efficient service and accurate information for the hotel internal and external customers, while maintaining employee satisfaction; ? 不斷改進現(xiàn)有的操作規(guī)程來為酒店內部和外部客人提供及時、有效的服務和準確的信息，同時保持員工的滿意度； 4.To provide assistance to other team members when they encounter any difficulty in handling calls or other issues; ? 當部門其他成員接聽電話或其他方面遇到困難時，提供相應的及時的幫助； 5.According to the requirements, complete the assigned task; ? 根據(jù)要求，完成所分派的任務； 6.Maintain relations with various channels; ? 維護與各個渠道的關系； 7.Reasonable room control state changes, to maximize revenue; ? 合理控制房態(tài)變化，實現(xiàn)收益最大化； 8.Monthly OTA commission review and payment; ? 月度OTA傭金的審核與支付； 9.Complete the Daily/Weekly/Monthly report; ? 完成Daily/Weekly/Monthly報表； 10.Complete department training plan; ? 完成部門培訓計劃； 11.Maintain an organized, clean and tidy work area, correct maintenance scheduled data filing work; ? 保持工作區(qū)域的整潔，正確維護預訂資料的歸檔工作； 12.Assist with the Revenue Manager in maintaining an updated and accurate profile management in OPERA; ? 協(xié)助收益經(jīng)理維護、更新OPERA系統(tǒng)中的文檔資料； 13.Assist Revenue Manager in coordinating monthly Reservation Meeting; ? 協(xié)助收益經(jīng)理開好每月一次的預訂部會議； 14.Attend the sales meeting in the absence of the Revenue Manager. ? 當收益經(jīng)理缺席時，參加銷售部的例會。 JOB QUALIFICATIONS? 任職資格 1.Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company; ? 擁有在與他人交往時大多數(shù)時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力； 2.Good communication skills; ? 良好的溝通技巧； 3.Good organization skills; ? 良好的組織能力； 4.High energy level with presentation skills; ? 具備優(yōu)秀展示技巧； 5.Proficient in the use of Microsoft Office; ? 精通微軟辦公軟件； 6.English Fluent in both writing and speaking; ? 流利的英語說、寫能力； 7.College or University; ? 學院或大學； 8.2 years of equivalent position of international band experience or an equivalent combination of education and work-related experience. ? 2年國際品牌同職位工作經(jīng)驗，或與此相當?shù)慕逃c工作經(jīng)驗結合的背景。

崗位職責: 1.Working Experience: Preferable 3 years or above related experience in hotel reservation environment with good knowledge of Revenue Management Concept and excellent leadership skills with 1 year management level preferred. Must have a track record of effective and successful management. 工作經(jīng)驗：具三年或以上從事酒店預訂之相關工作經(jīng)驗，熟悉盈收管理概念和擁有卓越的領導能力，具一年管理經(jīng)驗者優(yōu)先。須具良好管理經(jīng)驗的相關紀錄。 2.Educational Level: University Degree preferred. Graduate in hotel management studies or equivalent. 學歷：大學畢業(yè)優(yōu)先。須修讀酒店管理或相關范疇。 3.Language Skill: Must be able to speak and write English and Chinese (Mandarin). 語言：具備流利的中英文口頭及書面表達能力。 4.Computer Skill: Ability to operate computer and Microsoft Office. Ability to learn multiple computer programs (i.e. Opera, Cisco Telephone System). Must be able to accurately type 30 wpm. Efficient in Opera and Cisco phone system preferred. 計算機技巧：懂計算機操作及使用微軟Office辦公軟件。能學習多種計算機程序(如Opera, Cisco電話系統(tǒng)) 。文字輸入速度須達每分鐘30字。熟悉Opera及Cisco電話系統(tǒng)操作優(yōu)先。 5.Age: Must be at least 25. 年齡： 25歲或以上。 6.Customer interaction: Must have excellent interpersonal skills to deal effectively with all business contacts, maintain a professional, neat and well-groomed appearance. 與顧客溝通：具良好的顧客服務、人際關系和溝通技巧，有效地處理跟商業(yè)伙伴的聯(lián)系，維持專業(yè)整潔的外觀。 7.Teamwork: Must be able to get along with co-workers and work as a team. Team building and problem solving skills are required. Must be able to implement departmental procedures in accordance with hotel’s mission statement. 團隊精神：與同事保持良好關系，發(fā)揮團隊精神，具解決問題的技巧。并能根據(jù)酒店的營運使命以履行部門程序。 8.Flexible schedule: Must be able to work various shifts including weekends and holidays. 彈性工作時間表：需輪班工作，包括周末及公眾假期。 9.Other requirements: Must have excellent customer service skills and be able to lead and teach a strong team. Able to work independently and have good understanding in operations. Willing to learn all related department’s policy and procedures. 其他要求：須具良好的顧客服務技巧，領導及培訓隊員的能力。能獨立處理日常工作，熟悉部門的運作。樂于學習其他相關部門之政策及程序。

1. 負責及時、準確地完成預訂工作。 2. 負責整理和保持準確、完整的訂房資料，并將訂房信息及時知會部門。 3. 準確、及時完成訂房確認、更改、取消等工作并做好有關記錄。 4. 負責所有預訂確認、變更、取消資料的電腦錄入。 5. 及時將客戶資料和訂房資料進行歸類、存檔，并進行保密。 6. 保持與前廳部其它部位的良好溝通合作，共同提高接待水平。 7. 努力學習，提高業(yè)務服務水平。 8. 問上級提出改進工作的意見和建議。 9. 主動完成上級交辦的其它工作。 ?????教育背景: 中專以上學歷。 身體條件: ??五官端正，嗓音優(yōu)美。 培訓經(jīng)歷: ??受過前臺預定專業(yè)知識的培訓；受過服務技巧的培訓。 經(jīng)?????驗: 1年以上星級酒店相關工作經(jīng)驗。 職業(yè)資格： 旅游職業(yè)英語初級證書。 技能技巧: 具備良好的中英文口語溝通能力； 熟練操作電腦。 態(tài)????度: 勤懇、踏實、熱情、主動； 服從，有團隊意識。

【崗位職責】 1、鼓勵預定團隊實現(xiàn)一貫的Reservation高分。 2、實施賓客意見調查問卷，提高部門服務質量。 3、熟悉處理房間預訂的程序，給賓客提供最準確的房況信息。 4、落實”預訂未到賓客”的名單和每日團隊取消情況。 【崗位要求】 1、有同崗位工作經(jīng)驗1年以上。 2、普通話清晰。 3、具有良好的產品電話銷售技能，能夠實現(xiàn)酒店客房預訂率最大化。 4、具有良好的語言組織和文字表達能力，清楚，條理地表達銷售意向。

職責 Responsibility ? 通過積極主動的銷售活動完成客房銷售。 Maximize room sales through proactive selling activates. ? 準確、禮貌地處理所有來電，快速、有效地處理所有預訂要求。 Handles all reservation correspondence and inquiries politely, quickly, efficiently, and accurately. ? 通過及時準確地回應社交平臺上的潛在客戶，將社交平臺上的客戶成功轉化。 Maximize the successful conversion of potential customers on social platforms by responding to potential customers on social platforms in a timely and accurately manner. ? 提供有效，友好，專注的服務，滿足或超過客人的期望。 To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service. ? 預先判斷出客人的需要并為客人推薦最適合的產品。 Anticipates the needs of the guests and recommend the most suitable product. ? 維護裸心的老客戶，提高老客戶回頭率。 Maintain old customers with naked heart and improve the return rate of old customers. 要求Requirements: ?良好的英語口頭和書面溝通能力。 Good communication skills in both oral and writtenEnglish. ??具備優(yōu)秀的溝通技能。 Excellent communication skills. ??熟練操作電腦，辦公軟件，如Word，Excel，PowerPoint Skilled in computer, Office software operation, such as Word, Excel, PowerPoint ?積極的工作態(tài)度，自我激勵，強烈的責任感，團隊精神 Positive working attitude, self-motivated, strong sense of responsibility, team spirit

【崗位職責】 1、負責酒店客房、會議及餐飲等各類預訂的受理、確認及變更工作，確保信息準確無誤； 2、及時處理電話、郵件、在線渠道的預訂請求，提供專業(yè)的咨詢服務； 3、維護并更新預訂系統(tǒng)數(shù)據(jù)，確保系統(tǒng)信息的實時性和完整性； 4、與前臺、客房、餐飲等部門協(xié)調溝通，確保預訂需求得到有效落實； 5、處理客戶特殊需求及投訴，提供解決方案并跟進反饋； 6、定期整理預訂數(shù)據(jù)，制作相關報表，協(xié)助上級完成分析工作； 7、遵守酒店服務標準及操作流程，確保服務質量符合要求。 【崗位要求】 1、具備良好的溝通能力和服務意識，能夠耐心、細致地處理客戶需求； 2、熟練使用辦公軟件（如Word、Excel等），有酒店管理系統(tǒng)操作經(jīng)驗者優(yōu)先； 3、具備較強的抗壓能力，能夠適應快節(jié)奏的工作環(huán)境； 4、注重細節(jié)，責任心強，能夠獨立完成工作任務； 5、具備團隊合作精神，能夠與各部門有效協(xié)作； 6、普通話流利，具備基本英語溝通能力者優(yōu)先； 7、能接受排班制工作（含周末及節(jié)假日）。

【崗位職責】 1、隨時為客人提供準確、快捷、禮貌的服務，必須在電話鈴聲三聲之內接起電話。 2、掌握客房狀況和預訂狀況，以及向訂房單位或個人索取必要的預定資料,確保電腦中的預定信息齊全。 3、處理傳真和電話預定，準確在電腦系統(tǒng)中輸入房間預定，并在當天及時回復和確認。 【崗位要求】 1、大專學歷或同等文化程度。 2、熟悉電腦操作。 3、具有良好的中英文表達能力。