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職位描述 崗位要求： 1．學(xué)歷：大學(xué)本科以上，具有客戶管理、市場營銷、公共關(guān)系等專業(yè)知識 2．專業(yè)經(jīng)驗：三年以上客戶管理工作經(jīng)驗 3．個人能力要求：溝通能力、協(xié)調(diào)能力、創(chuàng)新能力等 4． 英語讀寫熟練 5． 有外企和酒店市場工作經(jīng)驗優(yōu)先 崗位內(nèi)容： 1．負(fù)責(zé)根據(jù)產(chǎn)品或企業(yè)的定位，進行大客戶(部分國際酒店管理集團和國內(nèi)酒店管理集團)開發(fā)與管理的規(guī)劃工作 2．負(fù)責(zé)組織大客戶渠道拓展工作 3．負(fù)責(zé)協(xié)調(diào)大客戶營銷與市場開發(fā)工作 4．負(fù)責(zé)大客戶服務(wù)與關(guān)系維護的監(jiān)督與管理工作 5．負(fù)責(zé)大客戶投訴處理及監(jiān)督檢查工作 6．負(fù)責(zé)組織建立大客戶檔案等工作 7．負(fù)責(zé)配合市場部門進行產(chǎn)品的推廣和相關(guān)市場活動的推行 8．完成上級領(lǐng)導(dǎo)臨時交辦的工作

崗位職責(zé) 1. 接受技術(shù)經(jīng)理的安排, 負(fù)責(zé)公司產(chǎn)品的安裝, 維護, 項目實施等工作。 2. 在項目實施過程中, 負(fù)責(zé)向最終用戶提供技術(shù)培訓(xùn), 使能處理日常維護及故障處理等。 3. 開始項目前必須檢查所有巳到現(xiàn)場設(shè)備數(shù)量, 型號及其性能, 確保運作正常。 4. 檢查, 填寫及收集項目實施文檔, 培訓(xùn)文檔, 驗收報告, 或相關(guān)文件等并提交上級跟進。 5. 處理特發(fā)的技術(shù)支援工作及依照上級指令作出定期巡檢。 6. 處理售前方案時, 負(fù)責(zé)編寫技術(shù)建議書, 堪察報告等并提交上級跟進。 7. 收集, 整理公司產(chǎn)品運作的信息, 并及時反饋給上級, 生產(chǎn)采購和研發(fā)部進行跟進。 8. 對從客戶收回的問題產(chǎn)品及設(shè)備進行測試, 并將測試結(jié)果提交上級和研發(fā)部跟進。 9. 在外工作時必須保持清潔及良好儀容, 待人接物要有禮貌。 10. 在外工作時須緊記自己是代表公司, 不能作出有損形像事情。 11. 定期向上級匯報情況。 12. 不斷提高個人素質(zhì)和技術(shù)水平。 13.領(lǐng)導(dǎo)安排的其他工作 任職條件 1.計算機、電子信息、網(wǎng)絡(luò)工程相關(guān)專業(yè)，有酒店網(wǎng)絡(luò)經(jīng)驗優(yōu)先 2.具備CCNA/CCNP相關(guān)證書優(yōu)先； 3.良好的協(xié)調(diào)、溝通、表達(dá)能力； 工作地點：鄭州、桂林

職責(zé)描述： 1、全面負(fù)責(zé)酒店日常運營管理工作； 2、負(fù)責(zé)酒店員工管理，貫徹公司的企業(yè)文化和管理制度，營造良好的工作氛圍； 3、妥善處理酒店內(nèi)突發(fā)事件。 任職要求： 1、熱愛酒店行業(yè)，性格開朗，沉穩(wěn)干練，對服務(wù)及品質(zhì)有高要求； 2、具備中高端連鎖酒店門店籌備及全面運營管理經(jīng)驗，熟悉酒店各部門服務(wù)及管理流程； 3、具備敏銳的市場感知及客戶開發(fā)能力； 4、可接受區(qū)域調(diào)派。

【崗位職責(zé)】 1、負(fù)責(zé)酒店產(chǎn)品的銷售及推廣，銷售渠道主要是旅行社（旅行社同行）。 2、負(fù)責(zé)上海中高端旅游市場的開發(fā)、銷售、維系和日常管理。 3、熟悉旅游線路產(chǎn)品，對用戶報名以及反饋意見，能夠快速應(yīng)對和處理，滿足客人訴求的前提下引導(dǎo)客人的消費方向，從而達(dá)到客戶和酒店的雙贏。 4、與既有的客戶和潛在的客戶及合作伙伴保持密切的聯(lián)系。 5、開拓新市場，發(fā)展新客戶，增加產(chǎn)品銷售范圍。 6、代表酒店參加國際及國內(nèi)的銷售活動。 7、發(fā)揮創(chuàng)造力，為酒店的產(chǎn)品及部門做出應(yīng)有的貢獻(xiàn)。 8、仔細(xì)計劃與客戶的會面，對預(yù)定的客戶實施客戶關(guān)系管理，完成銷售目標(biāo)。 9、在所負(fù)責(zé)的市場區(qū)域內(nèi)，監(jiān)視和報告市場及競爭者的情況。 10、準(zhǔn)備銷售報告，確保市場及客戶信息的準(zhǔn)確性，以便于工作的跟進。 11、積極地傳播產(chǎn)品信息，在負(fù)責(zé)的市場內(nèi)營造酒店的知名度。 12、在所負(fù)責(zé)的區(qū)域內(nèi)，與市場銷售總監(jiān)一起計劃銷售攻勢，并確保其實現(xiàn)。 13、主動參與，完成各種銷售報告。 14、協(xié)助計劃和配合銷售活動。 15、協(xié)助配合開發(fā)制作所有酒店促銷材料。 16、管理客戶檔案數(shù)據(jù)庫，手工或以電腦更新客戶檔案。 17、不斷地對下屬員工給予持續(xù)建議及支持。 18、執(zhí)行上級要求的任務(wù)，完成市場銷售目標(biāo)。 19、遵守酒店酒店的員工守則。 20、遵守酒店酒店的政策及程序。 21、堅持不斷的對自己的表現(xiàn)進行分析評估。 22、完成上級交給的其他任務(wù) 【崗位要求】 1、具備領(lǐng)導(dǎo)才能，了解所負(fù)責(zé)部門對各職位的責(zé)任。 2、掌握使用互聯(lián)網(wǎng)及其它主要電腦系統(tǒng)的知識。 3、掌握應(yīng)用銷售及前臺的電腦系統(tǒng)。 4、了解商務(wù)旅游、旅游業(yè)國際市場，會議旅游及餐飲銷售。 5、能夠掌握和理解市場和競爭。 6、必須具備良好的中，英文讀寫能力。 7、良好的電腦技能，至少會使用微軟2003或以上操作系統(tǒng)、微軟辦公軟件2003或更高版本、互聯(lián)網(wǎng)及其它的流行出版軟件。 8、良好的人際交往和溝通技巧。 9、獨立工作和團隊工作的能力。

酒店服務(wù)經(jīng)理或高級管理人員和部門經(jīng)理不當(dāng)班時作為值班經(jīng)理監(jiān)督各對客服務(wù)部門的運作，保證客人享受到符合酒店及品牌要求的高質(zhì)量服務(wù)。代表酒店管理層向客人提供幫助，解決對客服務(wù)過程中發(fā)生的問題。在大堂指引客人并解答客人的問詢。處理并跟進賓客服務(wù)事件。 1、利用人際交往和溝通技巧來領(lǐng)導(dǎo)、影響和鼓勵他人 2、倡導(dǎo)合理的財務(wù)/商業(yè)決策 3、以身作則，表現(xiàn)出誠實/正直 4、鼓勵和建立團隊成員之間的相互信任、尊重和合作 5、監(jiān)督和管理員工，充分了解員工的職位，以便在員工缺席時行職責(zé) 6、通過溝通和協(xié)助個人了解客人需求，在需要時提供指導(dǎo)、反饋和個人輔導(dǎo)，改善服務(wù) 7、在展示出色接待技巧方面發(fā)揮領(lǐng)導(dǎo)作用 8、確保財產(chǎn)政策得到公平和一致的管理，紀(jì)律程序和文件根據(jù)標(biāo)準(zhǔn)和本地操作程序(SOPS和LSOPS)完成，并支持同行審查程序 9、了解并能實施所有緊急計劃，包括事故、死亡、電梯、盜竊、惡性犯罪、炸彈、火災(zāi)等 10、參與員工績效考核過程，根據(jù)需要提供反饋 11、在高峰時段保持公共區(qū)域的高能見度 12、及時向主管、同事和下屬通報和/或更新相關(guān)信息 13、監(jiān)督正在進行的培訓(xùn)計劃，并酌情進行培訓(xùn)

1. Social commerce channels, RED and Tik Tok. 2. Other potential social media channels such as Instagram, Bilibili etc. 3. SEO, SEM and performance marketing. 4. EDM and other relevant digital marketing channels. 5. Daily statistics and reports. 6. Revenue driven for other hotel products other than rooms and F&B. Account for 10% of total retail revenue. as well as managing statistics and daily reports MarCom or digitial marketing background is preferred, tightly link with MarCom team.

·?????? 創(chuàng)造，執(zhí)行酒店促銷材料，周邊產(chǎn)品，主題裝飾和其他基于分配任務(wù)規(guī)范的項目的設(shè)計理念。 ·?????? 使用可用于印刷制作的照片進行各類設(shè)計，熟練運用臺式印刷系統(tǒng)。 ·?????? 設(shè)計和生產(chǎn)標(biāo)志，宴會海報，橫幅，背景板和裝飾。 ·?????? 確保所有酒店的設(shè)計作品如酒店品牌，顏色，規(guī)范和集團標(biāo)準(zhǔn)保持一致。 ·?????? 確保工作時間安排合理，在截止日期前完成工作。 ·?????? 創(chuàng)建設(shè)計，攝影，書籍，參考資料，標(biāo)準(zhǔn)色的資料庫以方便參考。 ·?????? 確保臺式印刷系統(tǒng)的正常運行和保養(yǎng)。 ·?????? 策劃美術(shù)用品的采購、紙張的存貨情況及監(jiān)督紙張的使用。 ·?????? 書刊圖片的維護及文件系統(tǒng)的設(shè)計。 ·?????? 與集團網(wǎng)絡(luò)市場合作確保酒店主頁保持信息及時更斷。 ·?????? Create andexecute design concepts for the hotel’s promotional materials, collaterals,theme decor and other items based on specifications given on assigned subject. ·?????? Convertdesigns into camera-ready artwork (ready for printing or production) manuallyor using desktop publishing systems. ·?????? Design andproduce signages, banquet posters, banners, backdrops and other decor. ·?????? Ensure that Hiltonidentity guidelines are followed on creative materials (i.e. hotel brand,color, specifications). ·?????? Ensure thatjobs are scheduled properly, and time management is exercised for the artsection to meet set deadlines for design and art works. ·?????? Organize thecreative library (designs, graphics, photographs, books, reference materials,color guides) for easy reference. ·?????? Ensure that desktoppublishing systems are regularly serviced and maintained. ·?????? Ensure the replenishmentof required art supplies and paper stock. ·?????? Maintain artworks and design filling systems. ·?????? Work withHilton Web Marketing to ensure contents of pages are updated atall times

【崗位職責(zé)】 1、負(fù)責(zé)酒店銷售策略的制定與執(zhí)行，完成公司下達(dá)的銷售目標(biāo)及業(yè)績指標(biāo)； 2、開拓并維護客戶資源，包括但不限于企業(yè)客戶、旅行社、會議團隊等，建立長期穩(wěn)定的合作關(guān)系； 3、分析市場動態(tài)及競爭對手情況，提出有效的銷售方案及市場推廣計劃； 4、協(xié)調(diào)酒店各部門資源，確?？蛻粜枨蟮玫礁咝鋵?，提升客戶滿意度； 5、參與重要客戶的商務(wù)談判及合同簽訂，確保合作條款符合公司利益； 6、定期提交銷售報告及市場分析，為管理層提供決策支持； 7、帶領(lǐng)銷售團隊完成業(yè)績目標(biāo)，并對團隊成員進行培訓(xùn)與指導(dǎo)。 【崗位要求】 1、具備較強的市場開拓能力及客戶管理經(jīng)驗，熟悉酒店行業(yè)銷售模式； 2、優(yōu)秀的溝通協(xié)調(diào)能力及談判技巧，能夠獨立處理復(fù)雜商務(wù)問題； 3、具備團隊管理經(jīng)驗，能夠有效激勵團隊成員達(dá)成目標(biāo)； 4、對市場趨勢敏感，能夠快速制定并調(diào)整銷售策略； 5、抗壓能力強，適應(yīng)快節(jié)奏工作環(huán)境，能夠接受出差或靈活工作時間安排； 6、熟練使用辦公軟件及酒店管理系統(tǒng)，具備數(shù)據(jù)分析能力。

工作職責(zé)：This is hotel－based No.2 role. As Hotel No.2 you’ll provide leadership direction to the hotels by maximising financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in his/her absence. Your day to dayPeople? Direct hotel everyday activities, plan and assign work ensuring you always have the right staffing numbers ? Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues － recognise good performance ? Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently ? Recommend or initiate any HR elated actions where needed ? Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management Guest Experience? Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members ? Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities Responsible Business? Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts ? Act as public relations representative to raise awareness of hotel and brand in local community ? Drive team member involvement in community organisations, activities and businesses ? Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint ? Perform other duties as assigned. May also serve as manager on duty Financial? Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability ? Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty任職資格：What we need from you? Obtain thorough understanding of “True Hospitality for Good”? Be aspired to grow into hotel General Manager? Has cross－functional management experience? Be energetic and highly self－motivated

【崗位職責(zé)】 1、負(fù)責(zé)酒店前廳部的接待和管理工作，熟知前廳服務(wù)設(shè)施的功能，處于完好狀態(tài)。 2、進行有關(guān)的市場計劃分析制定部門工作計劃，完成工作報告。 3、使客房達(dá)到最高出租率，獲取最佳的客房收入。 4、督導(dǎo)下屬部門主管，委派工作任務(wù)，明確崗位責(zé)任，隨時調(diào)整工作部署。 5、保持良好的客際關(guān)系，能獨立有效地處理賓客投訴。 6、協(xié)助酒店與更高一級領(lǐng)導(dǎo)處理突發(fā)事件。 【崗位要求】 1、大專以上學(xué)歷，有同崗位工作經(jīng)驗5年以上。 2、熟悉酒店前廳的經(jīng)營管理工作，具有較強的工作責(zé)任感和敬業(yè)精神。 3、督導(dǎo)前廳各分部員工服務(wù)質(zhì)量標(biāo)準(zhǔn)、操作流程標(biāo)準(zhǔn)并對前廳部各項工作實施全面監(jiān)管。 4、有效貫徹、落實并完成部門制訂的每月工作計劃。 5、英語對話流利，有較強的協(xié)調(diào)管理能力，具有一定的銷售能力。 6、全面掌握前臺收銀方面的財務(wù)基礎(chǔ)知識，能處理日常服務(wù)環(huán)節(jié)中所涉及到的財務(wù)方面的問題。

崗位職責(zé): Scope of Job: The Concierge Supervisor at LEGOLAND Hotel Shanghai oversees bellmen and concierge operations, ensuring exceptional guest service. They lead, train, and schedule the team, promoting a guest-focused environment and adherence to brand standards. Acting as the primary contact for guest requests, they handle luggage assistance, transportation, and family-friendly recommendations. The supervisor addresses guest concerns, coordinates with other departments, and ensures a seamless experience. This role requires strong leadership, excellent communication skills, and a commitment to customer service to maintain LEGOLAND’s welcoming atmosphere and ensure an enjoyable stay for all guests. Main Responsibilities 1. Scope As the Concierge Supervisor, you will be responsible for performing the following tasks to the highest standards: - Manage daily operations of the concierge and bellmen team to ensure smooth and efficient service. - Lead, motivate, and inspire the concierge and bell staff to provide enthusiastic, family-friendly service that aligns with LEGOLAND’s brand standards. - Develop and implement training programs covering customer service, LEGOLAND brand standards, guest interaction protocols, valet procedures, and safety measures. - Engage with guests in a friendly and approachable manner, ensuring their questions are answered, and needs are met promptly. - Coordinate guest arrivals and departures, including luggage handling, parking assistance, and transportation arrangements for a seamless check-in and check-out experience. - Actively keep informed about Shanghai’s local attractions, events, and dining options to offer valuable recommendations and enhance the guest experience. - Arrange special services for guests, such as car services, dining reservations, tours, and event tickets, with precision and attention to detail. - Address guest complaints or concerns with empathy and professionalism, offering immediate solutions and following up to ensure satisfaction. - Supervise safe and secure luggage storage and handling, following security protocols to prevent loss or damage. - Work closely with the front desk, housekeeping, and other departments to facilitate smooth service transitions and meet guest needs effectively. - Maintain cleanliness and organization at the concierge, bell, and valet desks, keeping them stocked with maps, brochures, and local guides for guest information. - Build and maintain relationships with local vendors, restaurants, and event organizers to secure exclusive deals or recommendations for guests. - Monitor and manage inventory for concierge supplies, welcome materials, and valet and luggage handling tools, reordering as needed to ensure team preparedness. - Review guest feedback from surveys and online reviews, implementing adjustments to improve concierge, bell, and valet services based on recurring issues. - Adhere to and enforce hotel policies, health, safety regulations, and local legal standards in all concierge, bell, and valet operations. - Provide VIP and special guest assistance, offering personalized attention for a unique, tailored experience. - Act as a liaison for guest-related issues, coordinating with management to ensure smooth resolution of complex situations. - Ensure a high standard of personal presentation for both the supervisor and team, adhering to LEGOLAND's dress code and grooming standards. - Have a “never say no” attitude and mentality. - Ensure the lobby maintains an elegant and orderly atmosphere for guests, upholding a welcoming and organized environment. 2. Leadership - Conduct regular team meetings to discuss updates, challenges, guest feedback, and recognize team achievements, keeping everyone informed and motivated. - Track team performance, offering constructive feedback, setting performance goals, and encouraging professional growth to maintain high service standards. - Foster a positive, inclusive work environment with open communication and recognition of individual contributions. - Prepare daily and weekly reports documenting operations, guest requests, valet incidents, and performance metrics for hotel management. - Supervise valet parking operations, ensuring secure and careful handling of guest vehicles, proper parking documentation, and prompt retrieval of vehicles. 3. Training - Actively take part in training the team, facilitating formal training sessions and on-the-job training to ensure that all team members are of the same standard. - Attend training where and when required. - Attend and participate in monthly manager meetings within the Front Office. - Attend weekly OTA meetings to ensure score objectives are met and discuss feedback given by the guests. 4. Technical Security - Ensure guests’ confidential information are privately archived and not shared with third-party vendors that are not otherwise licensed by Legoland. 5. Health and Safety HSS at LLSHR is the responsibility of all staff, so every employee has a duty to themselves, colleagues and LLSHR’s guests to work safely at all times. This means that you are expected to: -Follow established safe working practices and controls, use any personal protective equipment they are issued with, and abide by all relevant HSS rules and standards. -Report immediately any HSS incidents, including unsafe acts or conditions, near-misses and injuries. -Suggest any ideas you have for HSS improvements to your manager. -Support LLSHR’s measures to improve HSS performance. -Participate in HSS training, campaigns and initiatives. -Co-operate with health screening and surveillance as required. If any employee feels that their HSS concerns have not been properly addressed locally, they should inform the Group HSS team, the Group HSS Director, People department or the Whistleblowing Hotline. 任職資格: Job Requirements 1. Work and Educational Background - College degree or above, if there is work experience in a shared position, the educational requirements may be adjusted. - At least two years in a supervisory level position in Concierge operation. - Skilled in handling guest relationships and able to quickly and effectively address various issues. - Proficient in mastering and using computers. - Shift work is required, including weekends and national public holidays. - Emergency situations and emergencies need to be handled. - Fluent in more than one language- Able to read, write, speak, and understand English to communicate effectively with guests and colleagues. - A member of the Golden Key Association is preferred. - Must have a C Level driving license. 2. Skills and Knowledge A Concierge Supervisor is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: - Fluent in computer operation and basic computer software skills such as Microsoft Word, Excel, PPT, Outlook, etc. - Maintain high customer service focus by approaching your job with the customers always in mind. - Strong sense of principle, professional management ability, a good team player, excellent interpersonal skills, sense of decency, honest and reliability. - Have a strong sense of responsibility and learning ability. - Ability to handle multiple tasks and work under pressure. - Attention to detail and strong problem-solving skills. - Excellent communication skills and customer service abilities. - Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. - Strong sense of responsibility and eagerness to learn. - Keen observational skills, with the ability to effectively lead and delegate tasks to the concierge and bellmen team. - Maintain welcoming atmosphere and ensure an enjoyable stay for all guests.

崗位職責(zé) 1、負(fù)責(zé)餐廳日常經(jīng)營和運作。 2、確保部門成本及各項費用，得以良好的控制，對餐飲部的經(jīng)營結(jié)果目標(biāo)及各項滿意度負(fù)責(zé)。 3、根據(jù)酒店的運營標(biāo)準(zhǔn)，隨時對餐飲部和設(shè)施設(shè)備及各項物品進行檢查和更新。 4、掌握餐飲推廣方向，協(xié)助餐飲總監(jiān)和行政總廚制定符合市場方向的推廣產(chǎn)品。 5、負(fù)責(zé)與重要客戶人際關(guān)系的維護。 6、協(xié)助部門人才培養(yǎng)。 崗位要求 1、大專及以上學(xué)歷。 2、至少1年以上品牌酒店同崗位或業(yè)界2年以上相關(guān)管理崗位經(jīng)驗。 3、有酒店籌開工作經(jīng)驗優(yōu)先。 4、有基礎(chǔ)餐飲運營管理、成本控制的工作經(jīng)驗。

工作職責(zé)：? 銷售策略制定：制定并實施符合酒店業(yè)務(wù)目標(biāo)的全面銷售策略。確定并鎖定關(guān)鍵細(xì)分市場以推動收入增長。 ? 團隊領(lǐng)導(dǎo)：領(lǐng)導(dǎo)、指導(dǎo)和管理銷售團隊以實現(xiàn)個人和集體銷售目標(biāo)。在團隊中培養(yǎng)協(xié)作、創(chuàng)新和高績效的文化。 ? 客戶關(guān)系管理：與關(guān)鍵客戶、企業(yè)合作伙伴和旅行社建立并保持牢固的關(guān)系。定期舉行客戶會議、現(xiàn)場視察和社交活動以推廣酒店的服務(wù)。 ? 收入管理：與收入經(jīng)理合作制定定價策略、優(yōu)化客房庫存并最大化盈利能力。監(jiān)控市場趨勢、競爭對手的表現(xiàn)和預(yù)訂模式以改進銷售方法。 ? 銷售運營：監(jiān)督合同、提案和其他銷售文件的準(zhǔn)備工作，以確保準(zhǔn)確性和專業(yè)性。確保正確使用 CRM 系統(tǒng)并維護最新的客戶數(shù)據(jù)庫。 ? 與部門合作：與營銷、活動和運營團隊密切合作，使銷售工作與整體酒店戰(zhàn)略保持一致。與財務(wù)部門協(xié)調(diào)以跟蹤銷售預(yù)算和預(yù)測收入。 ? 績效監(jiān)控與報告：分析銷售績效指標(biāo)并定期向高級管理層匯報最新情況。確定需要改進的領(lǐng)域并根據(jù)需要采取糾正措施。? 業(yè)務(wù)發(fā)展：探索新的業(yè)務(wù)機會和合作伙伴關(guān)系，以擴大酒店的市場覆蓋范圍。隨時了解行業(yè)趨勢并參加貿(mào)易展覽、會議和活動以推廣酒店。任職資格：? 擁有豐富的銷售管理經(jīng)驗，至少有 5－7 年的領(lǐng)導(dǎo)經(jīng)驗，最好是在酒店業(yè)。 ? 強大的領(lǐng)導(dǎo)能力和團隊管理技能。 ? 在實現(xiàn)銷售目標(biāo)和推動收入增長方面有良好的記錄。 ? 出色的溝通、談判和關(guān)系建立技能。 ? 熟練使用 CRM 軟件、物業(yè)管理系統(tǒng) （PMS） 和 Microsoft Office 應(yīng)用程序。 ? 具有分析思維，能夠解讀銷售數(shù)據(jù)和市場趨勢。

目前服務(wù)員以及服務(wù)主管都在招聘中， 硬性要求英語流利，有高端西餐的經(jīng)驗（人均一千以上） 福利待遇： 做五休二、五險一金 、績效獎金，免費提供住宿、有餐補等福利，高端餐飲，工作環(huán)境舒適，專業(yè)培訓(xùn)，晉升空間大 崗位要求： 1、男女不限 30歲以下 五官端正 性格開朗 自然發(fā)色 ； 2、普通話標(biāo)準(zhǔn) ，具有簡單的英語交流能力，具有良好溝通能力； 3、有較強責(zé)任心，具備1~3年的工作經(jīng)驗，有較好敏銳的觀察力, 能夠關(guān)注細(xì)節(jié)； 工作職責(zé)： 1、客人抵達(dá)時及時迎客，完成詢問飲品等一系列點單流程 2、為客人介紹菜單以及時令精選菜品 3、完成客人點單且正確完成錄單； 4、及時清理桌面等一系列服務(wù)流程 5、正確的布置桌面，翻臺等一系列相關(guān)流程

工作職責(zé)：職位簡介作為總經(jīng)理，您將負(fù)責(zé)酒店的日常管理，把控運營和方向，最大限度提高銷售額和收入，提升財務(wù)回報，增強賓客體驗，確保營運安全。您將引領(lǐng)團隊成員發(fā)展，推行品牌標(biāo)準(zhǔn)，打造酒店及品牌在當(dāng)?shù)氐闹?，并有效管理業(yè)主關(guān)系和合作伙伴關(guān)系。您的日常工作員工團隊 制定與酒店服務(wù)理念相一致的計劃和措施，增強團隊融入度 制定、實施和監(jiān)督團隊成員繼任計劃，培養(yǎng)后備力量 為團隊成員制定績效和發(fā)展目標(biāo)，并提供指導(dǎo)、輔導(dǎo)和定期反饋，以提高績效表現(xiàn)根據(jù)公司規(guī)則和政策監(jiān)督與人力資源相關(guān)的行動有效管理業(yè)主關(guān)系和合作伙伴關(guān)系，包括所有關(guān)鍵利益相關(guān)者賓客體驗遵守品牌標(biāo)準(zhǔn)和服務(wù)標(biāo)準(zhǔn)，履行品牌大使職責(zé)推動客人滿意度目標(biāo)的實現(xiàn)與同事和酒店團隊成員合作，建立并實施滿足或超越賓客期望的服務(wù)和計劃 積極與客人溝通——詢問客人反饋意見并跟進，建立良好客戶關(guān)系 財務(wù)回報制定酒店年度資金計劃、現(xiàn)金流計劃以及市場營銷方案。分析財務(wù)狀況，提高酒店收入、未來盈利能力，實現(xiàn)投資回報率最大化利用分銷渠道和技術(shù)平臺促進收入，盡可能擴大市場份額 負(fù)責(zé)酒店資金計劃和資產(chǎn)管理工作，與業(yè)主協(xié)作，保持或提高酒店的市場領(lǐng)先地位企業(yè)責(zé)任為客人及團隊成員提供安心可靠的環(huán)境，保障酒店資產(chǎn)安全作為公共關(guān)系代表，提高酒店和品牌在本地市場的認(rèn)知度推動團隊成員積極參與社區(qū)組織、活動和商業(yè)業(yè)務(wù)制定并實施環(huán)保行動計劃，采取措施減少酒店的碳足跡任職資格：我們對您的要求 酒店管理、工商管理專業(yè)學(xué)士學(xué)位 / 高等教育資格或同等學(xué)歷5～10年酒店管理經(jīng)驗，或教育背景加工作經(jīng)驗達(dá)到同等水平所需經(jīng)驗可能因酒店規(guī)模和業(yè)務(wù)復(fù)雜程度而異能說流利的中文，能使用英文作為工作語言

崗位職責(zé) 1、制定采購的方針、策略、程序文件，經(jīng)管理當(dāng)局批準(zhǔn)后保證貫徹執(zhí)行。 2、審批所有采購申請單、定貨單。 3、根據(jù)酒店需求與市場供應(yīng)審定價格合理、貨品質(zhì)量可靠、信譽好、售后服務(wù)優(yōu)的供應(yīng)廠商，確定供應(yīng)關(guān)系。 4、負(fù)責(zé)與廠商進行大宗商品定貨的主要業(yè)務(wù)談判，審查所有合同及其他業(yè)務(wù)和約的執(zhí)行和落實。 5、負(fù)責(zé)組織市場調(diào)查研究，及時酒店提供市場信息，指導(dǎo)下屬按計劃完成酒店的各類采購任務(wù)，并在預(yù)算內(nèi)盡量做到降低成本、節(jié)省開支。 6、積極開發(fā)貨源，不斷推薦新產(chǎn)品，擴大貨品國產(chǎn)化，負(fù)責(zé)國外定貨工作。 7、經(jīng)常檢查本部門執(zhí)行經(jīng)濟、海關(guān)、檢疫、衛(wèi)生等法律法規(guī)情況，及時處理發(fā)現(xiàn)的問題。 崗位要求 1、具有經(jīng)濟類學(xué)歷。 2、具有2年年以上合資飯店各項物品的采購經(jīng)驗。 3、具有較好的英語基礎(chǔ) 。 4、對采購程序，采購合同的訂立比較精通。 5、具有較強的組織能力和溝通能力及管理能力。 6、有駕駛證。

崗位職責(zé) 1、調(diào)查和了解市場情況，掌握酒店和餐廳經(jīng)營情況;制定短期經(jīng)營目標(biāo)和經(jīng)營計劃;協(xié)助餐廳經(jīng)理安排下屬班次，合理分工。 2、保持并發(fā)展客戶關(guān)系。 3、開餐前召開班前會布置任務(wù)，完成上傳下達(dá)工作。 4、檢查并督導(dǎo)食品質(zhì)量、服務(wù)質(zhì)量、員工紀(jì)律及規(guī)章制度的落實。 5、組織協(xié)調(diào)餐廳內(nèi)部關(guān)系及餐廳與其他相關(guān)部門的聯(lián)系。 6、審核餐廳的營業(yè)收支情況，填寫營業(yè)報告。 7、定期對下屬進行績效評估，提出員工獎懲方案，并組織對本餐廳人員培訓(xùn)。 8、完成上級特別指派的任務(wù)。 崗位要求 1、具有強烈的事業(yè)心和責(zé)任感，有高尚的職業(yè)道德。 2、身體健康，儀表端莊大方。 3、大專以上學(xué)歷，具有餐飲管理，市場營銷學(xué)等方面知識。 4、具備餐廳管理經(jīng)驗，掌握餐廳服務(wù)的標(biāo)準(zhǔn)和要求。 5、善于培訓(xùn)員工并激勵員工工作。

工作職責(zé)：職位簡介：您知道嗎？智選假日酒店總經(jīng)理優(yōu)才計劃是洲際酒店集團專門針對大中華區(qū)有限服務(wù)酒店總經(jīng)理和全服務(wù)酒店職能領(lǐng)導(dǎo)人才打造的優(yōu)才吸引和培養(yǎng)項目，旨在發(fā)現(xiàn)和培養(yǎng)熱愛酒店行業(yè)且有潛力成為智選假日酒店總經(jīng)理的高潛能人才。您知道嗎？作為此項目的參與者，您將接受全面的酒店管理、運營和領(lǐng)導(dǎo)力方面的培訓(xùn)。您將與經(jīng)驗豐富的總經(jīng)理和IHG支持中心的同事緊密合作，深入了解酒店運營管理的相關(guān)戰(zhàn)略和知識。您知道嗎？在過往加入智選假日酒店總經(jīng)理優(yōu)才計劃的參與者中，不僅有許多完成培訓(xùn)和認(rèn)證順利成長為智選假日酒店總經(jīng)理的例子，更有成長為IHG支持中心運營負(fù)責(zé)人、全服務(wù)酒店總經(jīng)理的例子。 您的日常工作參與由資深智選假日酒店總經(jīng)理親自指導(dǎo)的帶教培訓(xùn)項目，深入學(xué)習(xí)酒店運營管理相關(guān)的系列培訓(xùn)課程。參與智選假日酒店各職能部門的實戰(zhàn)演練，積累豐富實踐經(jīng)驗。定期接受 IHG 支持中心精心組織的學(xué)習(xí)與工作輔導(dǎo)交流，及時獲取學(xué)習(xí)進展與績效反饋，確保學(xué)習(xí)項目的順利進展和學(xué)校目標(biāo)清晰明確。全面、深入研習(xí)智選假日的品牌文化與標(biāo)準(zhǔn)，透徹掌握智選假日酒店總經(jīng)理所需把控的各類運營指標(biāo)、管理系統(tǒng)及品牌文化內(nèi)涵，全方位夯實專業(yè)根基，為未來勝任智選假日酒店總經(jīng)理一職筑牢基礎(chǔ)，做好最充分的準(zhǔn)備 。任職資格：我們對您的要求曾擔(dān)任全服務(wù)酒店房務(wù)運營或市場銷售職能部門負(fù)責(zé)人或有限服務(wù)酒店總經(jīng)理，且在部門負(fù)責(zé)人或總經(jīng)理崗位有過酒店籌備開業(yè)經(jīng)驗。內(nèi)心懷揣成為酒店總經(jīng)理的遠(yuǎn)大抱負(fù)，在日常工作中展現(xiàn)出卓越非凡的領(lǐng)導(dǎo)力，善于精準(zhǔn)高效溝通。對酒店行業(yè)滿懷熱忱，深諳待客之道。為追求個人職業(yè)成長與發(fā)展，樂于接受跨區(qū)域調(diào)動安排，積極投身培訓(xùn)學(xué)習(xí)，全力把握未來職業(yè)晉升機遇。中文表達(dá)流利自如，能夠運用英文進行溝通和交流為佳。

目前服務(wù)員以及服務(wù)主管都在招聘中， 硬性要求英語流利，有高端西餐的經(jīng)驗（人均一千以上） 福利待遇： 做五休二、五險一金 、績效獎金，免費提供住宿、有餐補等福利，高端餐飲，工作環(huán)境舒適，專業(yè)培訓(xùn)，晉升空間大 崗位要求： 1、男女不限 30歲以下 五官端正 性格開朗 自然發(fā)色 ； 2、普通話標(biāo)準(zhǔn) ，具有簡單的英語交流能力，具有良好溝通能力； 3、有較強責(zé)任心，具備1~3年的工作經(jīng)驗，有較好敏銳的觀察力, 能夠關(guān)注細(xì)節(jié)； 工作職責(zé)： 1、客人抵達(dá)時及時迎客，完成詢問飲品等一系列點單流程 2、為客人介紹菜單以及時令精選菜品 3、完成客人點單且正確完成錄單； 4、及時清理桌面等一系列服務(wù)流程 5、正確的布置桌面，翻臺等一系列相關(guān)流程

【崗位職責(zé)】 1、按照下達(dá)的任務(wù)單，組織面點師制作各種面點產(chǎn)品。 2、檢查本組員工儀容儀表及個人衛(wèi)生。 3、注重質(zhì)量，嚴(yán)格把好面點制作質(zhì)量關(guān)。 4、協(xié)助廚師長擬定點心成本及控制毛利率。 5、提出面點新品種及推銷方案報廚師長審定。 6、負(fù)責(zé)本組員工的考勤工作。 7、根據(jù)員工特點搞好技術(shù)指導(dǎo)和業(yè)務(wù)培訓(xùn)。 【崗位要求】 1、國際連鎖品牌同崗位工作經(jīng)驗。 2、具有西餅房相關(guān)管理工作經(jīng)驗5年以上。 3、熟悉西式面包制作，有一定的創(chuàng)新意識 。

【崗位職責(zé)】 1、負(fù)責(zé)餅房制作食品的質(zhì)量，檢查食品所應(yīng)達(dá)到的味道、溫度和成色。 2、對本區(qū)域內(nèi)的各種機器和設(shè)備進行檢查和管理，防止酒店財產(chǎn)遭受損壞和丟失。 3、經(jīng)常了解可改進食品質(zhì)量或降低食品成本的新產(chǎn)品。 4、每日準(zhǔn)時供應(yīng)不同的糕點、果仁糖和各種制品，并隨時查看，短缺時予以補充。 5、經(jīng)常教育和訓(xùn)練員工提高制作糕餅的技術(shù)及裝飾的技巧，短缺時予以補充。 6、負(fù)責(zé)婚禮、生日、紀(jì)念等特式糕點的準(zhǔn)備和裝飾工作。 7、負(fù)責(zé)熱菜所需的各種面包、熱狗包、漢堡包和各種甜點的制作。 【崗位要求】 1、大專學(xué)歷以上，熟練的專業(yè)英語交流能力。 2、具有西餅房相關(guān)管理工作經(jīng)驗2年以上，經(jīng)驗豐富者可做主管。 3、熟悉西式面包制作，有一定的創(chuàng)新意識 。

Monitor and lead section of kitchen team. Prepare ingredients forcooking, including portioning, chopping, and storing food. Wash and peel freshfruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cookfood according to recipes, user records, quality standards, presentationstandards, and food preparation checklist. Prepare cold foods. Operate ovens,stoves, grills, microwaves, and fryers. Test foods to determine if they havebeen cooked sufficiently. Monitor food quality while preparing food. Set-up andbreak down work station. Serve food in proper portions onto proper receptacles.Wash and disinfect kitchen area, tables, tools, knives, and equipment. Checkand ensure the correctness of the temperature of appliances and food. 監(jiān)督并領(lǐng)導(dǎo)廚房團隊。準(zhǔn)備烹飪的材料，包括分塊、切碎和儲存食物。清洗和削皮新鮮的水果和蔬菜。稱量，測量，混合原料。根據(jù)菜譜、用戶記錄、質(zhì)量標(biāo)準(zhǔn)、演示標(biāo)準(zhǔn)和食物準(zhǔn)備清單準(zhǔn)備和烹飪食物。冷的食物做準(zhǔn)備。操作烤箱、爐子、烤架、微波爐和煎鍋。測試食物，以確定它們是否煮熟了。在準(zhǔn)備食物時監(jiān)控食物質(zhì)量。建立和分解工作站。將食物按適當(dāng)?shù)姆萘糠湃脒m當(dāng)?shù)娜萜髦小Ｇ逑春拖緩N房區(qū)域，桌子，工具，刀和設(shè)備。檢查并確保電器和食品的溫度正確。 Follow all company and safety and security policies and procedures;report maintenance needs, accidents, injuries, and unsafe work conditions tomanager; complete safety training and certifications. Ensure uniform andpersonal appearance are clean and professional; maintain confidentiality ofproprietary information; protect company assets. Speak with others using clearand professional language. Develop and maintain positive working relationshipswith others; support team to reach common goals; listen and respondappropriately to the concerns of other employees. Ensure adherence to qualityexpectations and standards. Stand, sit, or walk for an extended period of timeor for an entire work shift. Reach overhead and below the knees, includingbending, twisting, pulling, and stooping. Move, lift, carry, push, pull, andplace objects weighing less than or equal to 25 pounds without assistance.Perform other reasonable job duties as requested by Supervisors. 遵守公司所有安全和保安政策和程序;向經(jīng)理報告維修需求、事故、傷害和不安全的工作條件;完成安全培訓(xùn)和認(rèn)證。確保制服和個人形象整潔、專業(yè);對專有信息保密;保護公司資產(chǎn)。用清晰專業(yè)的語言與他人交談。與他人發(fā)展并保持積極的工作關(guān)系;支持團隊達(dá)成共同目標(biāo);傾聽并適當(dāng)回應(yīng)其他員工的擔(dān)憂。確保符合質(zhì)量期望和標(biāo)準(zhǔn)。長時間站立、坐下或走路，或整個輪班。伸展到膝蓋上方和下方，包括彎曲、扭轉(zhuǎn)、拉伸和彎腰。在沒有幫助的情況下移動、舉起、搬運、推、拉和放置重量小于或等于25磅的物體。完成上級交辦的其他合理工作。

Monitor and lead section of kitchen team. Prepare ingredients forcooking, including portioning, chopping, and storing food. Wash and peel freshfruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cookfood according to recipes, user records, quality standards, presentationstandards, and food preparation checklist. Prepare cold foods. Operate ovens,stoves, grills, microwaves, and fryers. Test foods to determine if they havebeen cooked sufficiently. Monitor food quality while preparing food. Set-up andbreak down work station. Serve food in proper portions onto proper receptacles.Wash and disinfect kitchen area, tables, tools, knives, and equipment. Checkand ensure the correctness of the temperature of appliances and food. 監(jiān)督并領(lǐng)導(dǎo)廚房團隊。準(zhǔn)備烹飪的材料，包括分塊、切碎和儲存食物。清洗和削皮新鮮的水果和蔬菜。稱量，測量，混合原料。根據(jù)菜譜、用戶記錄、質(zhì)量標(biāo)準(zhǔn)、演示標(biāo)準(zhǔn)和食物準(zhǔn)備清單準(zhǔn)備和烹飪食物。冷的食物做準(zhǔn)備。操作烤箱、爐子、烤架、微波爐和煎鍋。測試食物，以確定它們是否煮熟了。在準(zhǔn)備食物時監(jiān)控食物質(zhì)量。建立和分解工作站。將食物按適當(dāng)?shù)姆萘糠湃脒m當(dāng)?shù)娜萜髦?。清洗和消毒廚房區(qū)域，桌子，工具，刀和設(shè)備。檢查并確保電器和食品的溫度正確。Follow all company and safety and security policies and procedures;report maintenance needs, accidents, injuries, and unsafe work conditions tomanager; complete safety training and certifications. Ensure uniform andpersonal appearance are clean and professional; maintain confidentiality ofproprietary information; protect company assets. Speak with others using clearand professional language. Develop and maintain positive working relationshipswith others; support team to reach common goals; listen and respondappropriately to the concerns of other employees. Ensure adherence to qualityexpectations and standards. Stand, sit, or walk for an extended period of timeor for an entire work shift. Reach overhead and below the knees, includingbending, twisting, pulling, and stooping. Move, lift, carry, push, pull, andplace objects weighing less than or equal to 25 pounds without assistance.Perform other reasonable job duties as requested by Supervisors. 遵守公司所有安全和保安政策和程序;向經(jīng)理報告維修需求、事故、傷害和不安全的工作條件;完成安全培訓(xùn)和認(rèn)證。確保制服和個人形象整潔、專業(yè);對專有信息保密;保護公司資產(chǎn)。用清晰專業(yè)的語言與他人交談。與他人發(fā)展并保持積極的工作關(guān)系;支持團隊達(dá)成共同目標(biāo);傾聽并適當(dāng)回應(yīng)其他員工的擔(dān)憂。確保符合質(zhì)量期望和標(biāo)準(zhǔn)。長時間站立、坐下或走路，或整個輪班。伸展到膝蓋上方和下方，包括彎曲、扭轉(zhuǎn)、拉伸和彎腰。在沒有幫助的情況下移動、舉起、搬運、推、拉和放置重量小于或等于25磅的物體。完成上級交辦的其他合理工作。

工作職責(zé)：What is the job?As General Manager you will manage the day to day leadership, operations and direction of the hotel, maximising on sales and revenue, driving financial returns, driving great guest experience and running a safe hotel. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area as well as managing owner relationship and partnership. Your day to dayPeople ? Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy ? Develop, implement and monitor team member succession planning to ensure future bench strength ? Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance ? Oversee HR related actions in accordance with company rules and policies? Effectively managing owner relationship and partnership include all key stake holders Guest Experience? Demonstrate as brand ambassador by maintaining compliance with all required brand and service standards ? Drive improvement in guest satisfaction goals. ? Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations ? Speak to guests – ask for their feedback and build relationships Financial? Prepare annual capital, cash flow and sales and marketing plans.? Analyse financials to drive revenues, future profitability and maximum return on investment ? Use distribution channels and technology platforms to drive revenue and maximise market share ? Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position Responsible Business? Ensure a safe and secure environment for guests, colleagues and hotel assets ? Act as public relations representative to raise awareness of hotel and brand in local community. ? Drive team member involvement in community organisations, activities and businesses ? Develop and carry out action plans to be environmentally－conscious by taking steps to reduce the hotel’s carbon footprint任職資格：What we need from you Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience Experience required may vary based on size and complexity of operation Must speak fluent English and Chinese