亚洲欧美自偷自拍视频图片,伊人久久精品亚洲午夜,亚洲精品一区二区三区四区高清,荫蒂添的好舒服视频 ,最近免费中文字幕大全免费版视频

崗位職責(zé) 1、形象氣質(zhì)佳。 2、對(duì)酒吧經(jīng)理負(fù)責(zé)，具體實(shí)施對(duì)大堂吧的日常營(yíng)運(yùn)管理工作。 3、每日參與并檢查、指導(dǎo)大堂吧工作執(zhí)行情況，及時(shí)發(fā)現(xiàn)問題、處理問題并做好記。 4、全程負(fù)責(zé)并參與每次的VIP服務(wù)，服務(wù)結(jié)束后，及時(shí)召集服務(wù)人員工進(jìn)行總結(jié)。 5、依據(jù)客人需求對(duì)大堂吧各項(xiàng)管理制度、政策以及部門操作程序、出品及服務(wù)標(biāo)準(zhǔn)提出有建設(shè)性的意見和建議。 6、與餐飲部其他部門的有效協(xié)調(diào)和溝通，使工作順利進(jìn)行。 7、與客人建立良好的公共關(guān)系，并及時(shí)處理發(fā)生在部門的各類投訴、意外和突發(fā)事件。 8、關(guān)注市場(chǎng)，積極參與部門經(jīng)營(yíng)推廣方案的討論，并提出對(duì)經(jīng)營(yíng)有建設(shè)性的建設(shè)。 崗位要求 1、同崗位工作經(jīng)驗(yàn)1年以上 2、性別不限，30歲以下，工作認(rèn)真負(fù)責(zé)，并有一定的管理水平和經(jīng)營(yíng)理念 3、懂酒水知識(shí)，有一定英語對(duì)話能力

【崗位職責(zé)】 1、提供酒水服務(wù) 2、接收酒水定單 3、準(zhǔn)備并服務(wù)雞尾酒及下午茶 4、使用冷藏系統(tǒng) 5、布置開放式吧臺(tái) 6、在開放式吧臺(tái)準(zhǔn)備并服務(wù)飲料 7、清潔并準(zhǔn)備開放式吧臺(tái) 8、出示賬單，結(jié)賬 9、對(duì)客服務(wù)/銷售 10、向客人傳遞高水平服務(wù) 11、確保客人的需求和合理要求被滿足 12、不斷尋找機(jī)會(huì)發(fā)展對(duì)客服務(wù) 13、以職業(yè)化的形象和態(tài)度實(shí)施有效的和合適的對(duì)客影響 14、以能夠促進(jìn)友好、信任和滿意的態(tài)度與客人交流 15、維持對(duì)產(chǎn)品與服務(wù)的高度了解以便于向客人解釋和銷售服務(wù)與實(shí)施

【職位描述】 行政 Administration § 協(xié)助確保餐飲部運(yùn)作符合其酒店策略，適當(dāng)執(zhí)行酒店規(guī)章。 Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. § 在適當(dāng)?shù)臅r(shí)候協(xié)助準(zhǔn)備和更新部門營(yíng)運(yùn)手冊(cè)。 Assists to prepare and update Departmental Operations Manuals as appropriate. § 協(xié)助定期主持召開部門溝通會(huì)并確保分部門例會(huì)和會(huì)議確實(shí)有效且在必要時(shí)進(jìn)行指導(dǎo)。 Assists to conduct regular divisional communications meetings and ensure that departmental briefings and meetings are effective and conducted as necessary. 賓客服務(wù) Customer Service § 確保所有員工遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)。 Ensures that all associates deliver the brand promise and provide exceptional guest service at all times. § 確保員工同樣在適當(dāng)?shù)臅r(shí)候?yàn)槠渌块T的內(nèi)部客人提供優(yōu)質(zhì)服務(wù)。 Ensures that associates also provide excellent service to internal customers in other departments as appropriate. § 禮貌而高效地的方式處理所有客人和內(nèi)部客人的投訴和詢問，確保問題得到圓滿解決。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. § 與客人和同事保持基于良好工作關(guān)系的互動(dòng)接觸。 Maintains positive guest and colleague interactions with good working relationships. § 與客人建立并保持良好的客戶關(guān)系。 Establishes and maintain good customer relationships with customers. § 經(jīng)常親自證實(shí)餐廳客人得到的是最好的服務(wù)。 Personally and frequently verifies that guests in the Outlet are receiving the best possible service. § 在餐廳區(qū)域花時(shí)間巡視（高峰時(shí)段）以確保員工很好地管理餐廳區(qū)域并使各項(xiàng)活動(dòng)達(dá)到最佳滿意度。 Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations. 財(cái)務(wù) Financial § 將員工的工作能力通過多項(xiàng)技能、多項(xiàng)任務(wù)和有彈性的日程安排運(yùn)用而達(dá)到最大化，以完成經(jīng)營(yíng)上的財(cái)政目標(biāo)和顧客期望。 Maximises associates productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. § 關(guān)注工作效率水平的提高以及在適用的的原則指引下對(duì)于設(shè)施設(shè)備或者支出成本的慎重管理的要求以達(dá)到所有設(shè)備的最佳調(diào)配和能源使用效率。 Focuses attention on improving productivity levels and the needs to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. § 確保遵守品牌承諾以追求利潤(rùn)最大化為原則進(jìn)行部門運(yùn)作。 Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise. § 協(xié)達(dá)到月度和年度個(gè)人目標(biāo)和餐廳營(yíng)業(yè)收入。 Achieve the monthly and annual personal target and the outlet’s revenue. § 確保與財(cái)務(wù)記錄的保留、錢款處理和許可以及及時(shí)而準(zhǔn)確的財(cái)政信息的上報(bào)全部符合酒店、公司和本地的制度、政策和規(guī)章的規(guī)定。 Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information § 協(xié)助進(jìn)行盤點(diǎn)管理以及酒店?duì)I運(yùn)設(shè)備和其他設(shè)施持續(xù)的保存保養(yǎng)。 Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. § 以主要的業(yè)績(jī)表現(xiàn)指數(shù)為基礎(chǔ)對(duì)成本進(jìn)行預(yù)先管理控制，適當(dāng)?shù)臅r(shí)候讓各個(gè)部門經(jīng)理參與其中。 Manages costs proactively based on key performance indicators, works with the respective Heads of Department as appropriate. § 確保使用新技術(shù)和設(shè)備，簡(jiǎn)化工作系統(tǒng)提高工作效率。 Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. 市場(chǎng)營(yíng)銷 Marketing § 與部門成員一起準(zhǔn)備年度市場(chǎng)計(jì)劃，作為完成餐飲部年度市場(chǎng)計(jì)劃的依據(jù)。 Prepares with the Outlet team, a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan. § 不斷評(píng)估當(dāng)?shù)?、?guó)內(nèi)和國(guó)際市場(chǎng)趨勢(shì)、供應(yīng)商和其他酒店/餐飲企業(yè)營(yíng)運(yùn)狀況以確保酒店自身經(jīng)營(yíng)狀況保持競(jìng)爭(zhēng)力和領(lǐng)先位置。 Evaluates local, national and international market trends, vendors and other hotel/restaurant operations constantly to make sure that the hotel’s operations remain competitive and cutting edge. § 不斷尋求市場(chǎng)和公關(guān)方面的機(jī)會(huì)以加強(qiáng)關(guān)注力并最終帶來生意。 Continuously seeks Marketing and Public Relations opportunities to increase awareness and ultimately business. 營(yíng)運(yùn) Operational § 確保酒店最基本的品牌標(biāo)準(zhǔn)都要被貫徹執(zhí)行。 Ensures that minimum brand standards have been implemented. § 確保貫徹執(zhí)行所有凱悅溫情和餐飲經(jīng)典20條的標(biāo)準(zhǔn)。 Ensures that all Touches of Hyatt and the Food and Beverage Top 20 are implemented. § 對(duì)于客戶調(diào)查結(jié)果做出回應(yīng)并落實(shí)相應(yīng)的改善措施。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. § 以支持和靈活的態(tài)度與其他經(jīng)理緊密合作，著眼于整個(gè)酒店的成功和酒店客人的滿意度。 Works closely with other Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. § 確保餐飲部員工以支持和靈活的態(tài)度和“團(tuán)隊(duì)協(xié)作”的精神與其他部門合作。 Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. § 在營(yíng)運(yùn)過程中將對(duì)于餐飲產(chǎn)品的檢驗(yàn)和監(jiān)督貫穿始終，并在適當(dāng)?shù)那闆r下作出反饋。 Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate. § 監(jiān)督餐廳的服務(wù)和餐飲標(biāo)準(zhǔn)。在必要的地方，與餐廳副理、尚萃大廚和廚師長(zhǎng)一起實(shí)施正確的措施。 Monitors service and food and beverage standards in the Outlet. Work with the Assistant Outlet Managers, Head Chefs and Chef de Cuisines to take corrective actions where necessary. § 與尚萃大廚對(duì)餐飲營(yíng)運(yùn)進(jìn)行頻繁而全面的檢查。 Conducts frequent and thorough inspections together with the Head Chef, of the Food and Beverage Operation. § 經(jīng)常去查看餐飲準(zhǔn)備中僅可用新鮮的產(chǎn)品。 Frequently verifies that only fresh products are used in food and beverage preparation. § 協(xié)助尚萃大廚提出富有創(chuàng)意的建議和想法。 Assists the Head Chefs with creative suggestions and ideas. § 協(xié)助監(jiān)督對(duì)所有運(yùn)營(yíng)設(shè)備和營(yíng)業(yè)用品的月度盤點(diǎn)。 Assists in conducting monthly inventory checks on all operating equipment and supplies. § 針對(duì)每日營(yíng)運(yùn)和質(zhì)量控制與廚房密切溝通。 Liaises with the Kitchen and Beverage Department on daily operations and quality control. § 對(duì)菜單上的所有菜品和飲料有全面的知識(shí)和理解，并能推薦菜品和飲料的搭配及促銷。 Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. § 確保餐廳的前、后區(qū)域的潔凈有序。 Ensures that the outlet is kept clean and organised, both at the front as well as the back of house. § 與客房部配合，確保嚴(yán)格執(zhí)行既定的清潔計(jì)劃。 Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to. 人事 Personnel § 協(xié)助所有餐飲員工的聘用和篩選。在招聘時(shí)遵循酒店指示，在篩選員工時(shí)以能力為基礎(chǔ)進(jìn)行選擇。 Assists in the recruitment and selection of all Food and Beverage associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. § 監(jiān)督餐飲部所有員工的守時(shí)性和儀容儀表，確保他們根據(jù)酒店和部門的儀容儀表要求身著正確的制服并保持高標(biāo)準(zhǔn)的儀容儀表和個(gè)人衛(wèi)生狀況。 Oversees the punctuality and appearance of all Food and Beverage associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. § 經(jīng)過適當(dāng)?shù)呐嘤?xùn)、指導(dǎo)和/或教導(dǎo)，通過提高每位員工的技能和能力將其效力發(fā)揮到最大化。 Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. § 協(xié)助指導(dǎo)員工進(jìn)行年度表現(xiàn)評(píng)估，支持他們的職業(yè)發(fā)展目標(biāo)。 Assists to conduct annual Performance Development Discussions with associates and to support them in their professional development goals. § 與進(jìn)修及培訓(xùn)發(fā)展部經(jīng)理為員工制定培訓(xùn)計(jì)劃并落實(shí)有效的培訓(xùn)課程。 Plans and implements effective training programmes for associates in coordination with the Learning and Development Department Manager. § 協(xié)助每周工作時(shí)間安排的準(zhǔn)備和記錄，確保可以反映出營(yíng)業(yè)需求和其他重要的業(yè)績(jī)指數(shù)。 Assists in the preparation and posting of weekly work schedules, making sure that they reflect business needs and other key performance indicators. § 鼓勵(lì)員工成為有創(chuàng)意的、主動(dòng)的、具有挑戰(zhàn)精神并可以認(rèn)識(shí)到自身對(duì)于營(yíng)運(yùn)成功所作貢獻(xiàn)的員工。 Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. § 支持落實(shí)人本品牌，示范并加強(qiáng)凱悅價(jià)值觀和文化特性。 Supports the implementation of The People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. § 確保所有員工完全理解并嚴(yán)格遵守員工守則。 Ensures that all associates have a complete understanding of and adhere to associates rules and regulations. § 確保員工遵守所有與消防、防護(hù)和安全相關(guān)的酒店、公司和當(dāng)?shù)氐闹贫?、政策和?guī)章。 Ensures that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. § 對(duì)于員工敬業(yè)度調(diào)查協(xié)助做出反饋并落實(shí)相應(yīng)的改善措施。 Assists to feedback the results of the Employee Engagement Survey and ensure that the relevant changes are implemented. 其他 Other Duties § 在任何時(shí)間表現(xiàn)負(fù)責(zé)的管理和行為，并以積極的形象代表酒店管理團(tuán)隊(duì)和凱悅國(guó)際。 Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. § 理解并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度以及涉及到消防、衛(wèi)生、健康和安全的酒店政策。 Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety. § 確保高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。 Ensures high standards of personal presentation and grooming. § 根據(jù)行業(yè)、公司和酒店對(duì)于餐飲職能要求的變化做出反應(yīng)。 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. § 需要時(shí)參加培訓(xùn)課程和會(huì)議。 Attends training sessions and meetings as and when required. § 執(zhí)行分派的任何合理任務(wù)和額外職責(zé)。 Carries out any other reasonable duties and responsibilities as assigned. 【任職要求】 至少2年同等職位的豪華酒店及大型酒店集團(tuán)工作經(jīng)驗(yàn)，或知名獨(dú)立酒吧相關(guān)從業(yè)經(jīng)驗(yàn)

To be responsible for the dailysupervision of the restaurant, concentrating on service procedure and qualityof product. 負(fù)責(zé)餐廳的日常管理，主要是服務(wù)程序和產(chǎn)品質(zhì)量方面的管理。 Toensure that all restaurant mise-en-place is correctly prepared and ready foreach service period. 確保所有餐廳的準(zhǔn)備工作都做好，為各個(gè)服務(wù)時(shí)段做好準(zhǔn)備。 Tomaintain a breakage prevention program designed to minimize breakage ofoperating equipment, and to liaise directly with the Chief Stewardand recommend changes to policies or procedures. 設(shè)計(jì)一個(gè)破損的計(jì)劃，將經(jīng)營(yíng)用具的損失減少到最??；和管事部負(fù)責(zé)人保持聯(lián)系；經(jīng)營(yíng)方針和程序提出改進(jìn)措施。 Tomaintain a close customer contact to ensure satisfaction and recognition ofregular guests. 和客人保持密切接觸，保證能得到客人的滿意和稱贊。 Toassist Manager in the planning, implementation and running of promotionalevents. 協(xié)助經(jīng)理計(jì)劃、組織和實(shí)施促銷活動(dòng)。 Tocomply with any reasonable request made by the Manager or Food and BeverageDirector. 完成經(jīng)理和餐飲總監(jiān)的合理要求。 Tosupervise the service within the restaurant, to ensure that the service standards,quality of product, staffgrooming are to the requirements as specified withinthe Operation Policy of the outlet and the requirements of theHotel. 監(jiān)督餐廳的服務(wù)工作，保證服務(wù)標(biāo)準(zhǔn)、產(chǎn)品質(zhì)量和員工的儀容儀表符合餐廳經(jīng)營(yíng)方針 和酒點(diǎn)要求。 Toensure that the Hostess staff perform all duties as are required, that thefront reception area of the restaurant is neat and tidy and that thereservation book is properly maintained. 保證迎賓員按照要求迎賓，餐廳前臺(tái)接待區(qū)域干凈整潔，正確記錄預(yù)定信息。 Tocheck and review all operating par stocks of condiments and restaurant suppliesand operating equipment used within the restaurant. To ensure that there issufficient stock for each day's trade, requisitioning where required anyequipment or supplies that are necessary. 檢查所有的調(diào)味品、餐廳供應(yīng)品以及經(jīng)營(yíng)用具，保證有日常經(jīng)營(yíng)所需的足夠的存貨，領(lǐng)取需要的用具和供應(yīng)品。 Toassist the restaurant manager with the restaurant guest recognition program. 協(xié)助經(jīng)理認(rèn)知客人。 Toassist the restaurant manager in spot checks of the restaurant, to ensurecleanliness of the operation at all times. 協(xié)助餐廳經(jīng)理檢查餐廳，保證經(jīng)營(yíng)過程的清潔、干凈。 Toassist the restaurant manager in spot checks of the restaurant to ensure thatall repairs and maintenance have been carried out, reporting anynew areas that need attention. And ensuring follow up within a time frame of 14 days. 協(xié)助餐廳經(jīng)理檢查餐廳，保證所有的修補(bǔ)和維護(hù)都已經(jīng)進(jìn)行，匯報(bào)需要維修的地方，并保證在14天之內(nèi)跟蹤完成。 Toensure that all menus are clean, neat and tidy, free from marks and dirt,stains or watermarks. Replacing any menu with a new one as required. 保證所有菜單都干凈、整潔、美觀，沒有痕跡、污漬和水印。更換所有應(yīng)該更換的菜單。 Toensure that all staff report for work as per the posted roster, and that allleave and sick leave requests are handed to the Restaurant manager. 保證所有員工都按照排好的排班表上班，所有事假和病假的要求都要通過餐廳經(jīng)理。 Toassist during the service periods with actual service to the guest duringperiods of high business. 在營(yíng)業(yè)高峰時(shí)間，協(xié)助為客人服務(wù)。 Toassist the restaurant manager at all times, ensuring a high level ofco-operation at all times. 協(xié)助餐廳經(jīng)理，保證餐廳隨時(shí)都能很好的合作。 Mustalways check personal hygiene and be well groomed in appearance, as per thegrooming standards of thehotel and the department. 按照酒店和部門儀容儀表要求，經(jīng)常檢查個(gè)人衛(wèi)生，注意儀表。 Mustalways maintain a professional image at all times, be friendly and smiling atall times when in contact withguests and staff alike. 隨時(shí)保持專業(yè)的形象，和客人及員工打交道時(shí)，態(tài)度友好，面帶微笑。 Ensureprompt and courteous service at all times, and ensure that all guest enquiriesare dealt with at all times. 提供快速禮貌的服務(wù)，保證所有客人的要求都得到滿足。 Mustbe aware of the importance of beverage sales within the outlet, and sees to itthat every effort is made bythe waiters and waitress's to sell the maximum numberof drinks possible. And to ensure that all beverages sold areas per the quality and presentation standards of the Hotel. 必須明白餐廳酒水銷售的重要性，保證每個(gè)服務(wù)員都盡了最大努力擴(kuò)大銷售量，并保證所賣的酒水符合質(zhì)量要求和酒店的標(biāo)準(zhǔn)。 Toensure that all products and services ordered appear on all guest checks, andthat all items are properlyaccounted for, correct prices charged. And that all moniesdue are collected from the guest. 保證所有出售的產(chǎn)品都正確紀(jì)錄在賬單上，確保所有項(xiàng)目都正確核算，向客人收取費(fèi)用。 Greetand escort guests to their table during high business periods, to ensure guestsare seated quicklyand not waiting at the entrance. 在營(yíng)業(yè)高峰時(shí)期，歡迎客人并為客人領(lǐng)座，保證客人快速入座，不要讓客人在門口長(zhǎng)時(shí)間等待。 Ensurethat all staff are at their assigned stations, and that work assignments havebeen issued and understood. 確保所有的員工都在指定的崗位，指定的崗位清楚明確。 Whenpresenting menus to guests or answering guest questions as to the menu content,the person must befully aware of all menu items and services that areoffered, and be able to explain them accordingly 當(dāng)遞給客人菜單或回答跟菜單有關(guān)的問題時(shí)，必須完全明白菜單上的項(xiàng)目和提供的服務(wù)，并能夠相應(yīng)地解釋。

【職位描述】 1.經(jīng)常去查看餐飲準(zhǔn)備中僅可用新鮮的產(chǎn)品。 2.協(xié)助行政總廚/行政副總廚提出富有創(chuàng)意的建議和想法。 3.針對(duì)每日營(yíng)運(yùn)和質(zhì)量控制與廚房密切溝通。 4.對(duì)菜單上的所有菜品和飲料有全面的知識(shí)和理解，并能推薦菜品和飲料的搭配及促銷。 5.不斷尋求市場(chǎng)和公關(guān)方面的機(jī)會(huì)以加強(qiáng)關(guān)注力并最終帶來生意。 6.確保遵守品牌承諾以追求利潤(rùn)最大化為原則進(jìn)行部門運(yùn)作。 【任職要求】 1. 相關(guān)工作經(jīng)驗(yàn)優(yōu)先 2. 團(tuán)隊(duì)合作能力強(qiáng) 3. 快速的適應(yīng)力及學(xué)習(xí)能力 4. 思維靈活，積極主動(dòng) 5. 較強(qiáng)的溝通及管理能力

【崗位職責(zé)】 1、全面負(fù)責(zé)大堂吧的日常運(yùn)營(yíng)管理工作，包括人員排班、服務(wù)標(biāo)準(zhǔn)執(zhí)行及成本控制 2、監(jiān)督并確保大堂吧的衛(wèi)生、安全及服務(wù)質(zhì)量符合希爾頓品牌標(biāo)準(zhǔn) 3、制定并實(shí)施酒水銷售策略，完成月度營(yíng)收目標(biāo)，定期分析經(jīng)營(yíng)數(shù)據(jù)并提出改進(jìn)方案 4、負(fù)責(zé)酒水庫存管理，包括采購(gòu)計(jì)劃制定、收貨驗(yàn)貨及庫存盤點(diǎn)工作 5、處理賓客投訴及突發(fā)事件，維護(hù)酒店品牌形象，提升客戶滿意度 6、培訓(xùn)及督導(dǎo)員工掌握產(chǎn)品知識(shí)、服務(wù)流程和調(diào)酒技能，定期進(jìn)行業(yè)務(wù)考核 7、協(xié)調(diào)與餐飲部、客房部等其他部門的協(xié)作事宜 【崗位要求】 1、具備餐飲部門2年以上管理經(jīng)驗(yàn)，有國(guó)際品牌酒店工作經(jīng)驗(yàn)者優(yōu)先 2、熟悉酒水知識(shí)及調(diào)酒技術(shù)，持有相關(guān)調(diào)酒師資格證書者更佳 3、出色的團(tuán)隊(duì)管理能力，能有效激勵(lì)員工并處理人員關(guān)系 4、具備較強(qiáng)的成本意識(shí)和數(shù)據(jù)分析能力，熟練使用辦公軟件 5、優(yōu)秀的溝通協(xié)調(diào)能力及突發(fā)事件處理技巧 6、能適應(yīng)彈性工作時(shí)間，包括周末及節(jié)假日值班 7、形象氣質(zhì)良好，具備英語基礎(chǔ)溝通能力

We are currently looking for a?Service Leader - Traveler's Lounge?to join our F&B team. 我們正在尋找一位賓客服務(wù)主管 - 旅行者之家加入我們餐飲部團(tuán)隊(duì)。 Interact and engage with guests and maintains high quality service standards. ? ? ?與客人互動(dòng)并保持高質(zhì)量的服務(wù)標(biāo)準(zhǔn)。 Motivate team members and maintain a high level of team spirit (or team cohesiveness). ? ? ?激勵(lì)團(tuán)隊(duì)成員，保持高度的團(tuán)隊(duì)精神(或團(tuán)隊(duì)凝聚力)。 Handle guest complaints effectively and professionally. ? ? ?有效和專業(yè)地處理客人的投訴。 Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective. ? ? ?始終如一地從同事、客人和老板的角度來提高滿意度。 Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc. ? ? ? ?與服務(wù)經(jīng)理合作支持日常運(yùn)營(yíng)，協(xié)助完成月度預(yù)測(cè)、周計(jì)劃、餐廳盈利能力評(píng)估等工作。 We are looking for someone who: 候選人應(yīng)具備以下特質(zhì)： Has a passion for Food & Beverage ? ? ?對(duì)餐飲有熱情 Loves interacting with guests ? ? ?喜歡與客人互動(dòng) Believes in teamwork ? ? ?相信團(tuán)隊(duì)合作 Preferably has experience working in either a luxury restaurant or a 5* hotel background ? ? ?有豪華餐廳或五星級(jí)酒店工作經(jīng)驗(yàn)者優(yōu)先 A self-starter and a team player ? ? ?積極主動(dòng)，善于團(tuán)隊(duì)合作 Enjoys being challenged ? ? ?喜歡挑戰(zhàn)

【崗位職責(zé)】 1、對(duì)相應(yīng)經(jīng)理負(fù)責(zé)，具體實(shí)施對(duì)大堂吧的日常營(yíng)運(yùn)管理工作。 2、負(fù)責(zé)制定大堂吧促銷工作計(jì)劃，并有效組織實(shí)施。 3、每日參與并檢查、指導(dǎo)大堂吧工作執(zhí)行情況，及時(shí)發(fā)現(xiàn)問題、處理問題并做好記錄。 4、負(fù)責(zé)部門新員工培訓(xùn)和員工的在崗培訓(xùn)工作，確保員工的素質(zhì)、技能符合崗位要求。 5、與餐飲部其他部門的有效協(xié)調(diào)和溝通，使工作順利進(jìn)行。 6、與客人建立良好的公共關(guān)系，并及時(shí)處理發(fā)生在部門的各類投訴、意外和突發(fā)事件。 7、負(fù)責(zé)檢查大堂吧員工個(gè)人、區(qū)域環(huán)境等衛(wèi)生及員工操作安全狀況，貫徹執(zhí)行飲食衛(wèi)生制度，確保部門各項(xiàng)衛(wèi)生及安全措施的實(shí)施。 【崗位要求】 1、品貌優(yōu)秀、踏實(shí)肯干； 2、溝通能力良好，并具備策劃產(chǎn)品促銷活動(dòng)的組織能力； 3、懂酒水知識(shí)，可以英語對(duì)話； 4、具備大堂吧或西餐廳相關(guān)工作經(jīng)歷者優(yōu)先 5、能適應(yīng)倒班工作。

1. Food & Beverage Department 餐飲部 1.1. Bar operation 管理酒吧運(yùn)行 · Develop Standards & Procedures, in keeping with the hotel policies and procedures· 按照飯店的標(biāo)準(zhǔn)程序制定服務(wù)標(biāo)準(zhǔn)及規(guī)則 · Complies with the hotel specific, guidelines of Sheraton Guests Satisfaction Index. The incumbent will initiate systems and procedures to meet and if possible exceed guest’s expectations· 遵守飯店的規(guī)章制度及喜來登令客人滿意計(jì)劃，推廣相關(guān)系統(tǒng)的程序知識(shí)，盡可能地超越客人期望 · Manage outlet service· 管理餐廳服務(wù) · Manage cash handling procedures· 管理現(xiàn)金的兌付和每日的結(jié)帳工作 · Manage the maintenance of equipment· 負(fù)責(zé)設(shè)備的維護(hù) · Monitor standards of guest facilities and services· 監(jiān)督客用設(shè)施和對(duì)客服務(wù)的標(biāo)準(zhǔn) · Control stock and monitor stock security procedures· 控制存貨并監(jiān)督存貨安全程序 2. Menu Knowledge 菜單、酒水知識(shí) 2.1. Menu 菜單 · Good command food product and menu knowledge.· 熟悉餐飲知識(shí)和餐廳菜單 · Total knowledge & understanding of Food Preparation Standard & Procedure.· 了解并熟知所有食品準(zhǔn)備的標(biāo)準(zhǔn)和程序 · Continually examine goods for quality and quantity· 控制食品出產(chǎn)的標(biāo)準(zhǔn) 2.2. Drink list 酒水 · Good command of beverage knowledge· 熟悉酒水知識(shí) · Good Knowledge of Wines, Spirits and Cocktail Recipes· 熟悉葡萄酒、烈酒知識(shí)和雞尾酒的配制 · Implement beverage service skill· 酒水服務(wù)知識(shí)

【崗位職責(zé)】 1、負(fù)責(zé)大堂吧日常運(yùn)營(yíng)管理，確保服務(wù)流程標(biāo)準(zhǔn)化、規(guī)范化，提升賓客滿意度。 2、協(xié)助完成大堂吧的各項(xiàng)經(jīng)營(yíng)目標(biāo)。 3、督導(dǎo)員工服務(wù)表現(xiàn)，定期組織服務(wù)技能培訓(xùn)，提高團(tuán)隊(duì)專業(yè)水平。 4、處理賓客投訴及突發(fā)事件，維護(hù)酒店品牌形象。 5、監(jiān)督食品安全及衛(wèi)生標(biāo)準(zhǔn)執(zhí)行。 6、認(rèn)真完成領(lǐng)導(dǎo)交辦的其他事項(xiàng)。 【崗位要求】 1、大專以上文化程度或同等學(xué)歷，1年以上大堂吧管理經(jīng)驗(yàn)。 2、擅長(zhǎng)處理客戶關(guān)系及突發(fā)事件，抗壓能力強(qiáng)。 3、熟悉食品安全法規(guī)及衛(wèi)生管理制度。 4、具有良好的英文溝通能力。 5、責(zé)任心強(qiáng)，具備團(tuán)隊(duì)協(xié)作精神。

崗位職責(zé)： 1.確保大堂吧日常工作，做好衛(wèi)生打掃及備品的準(zhǔn)備工作。 2.熟悉酒單知識(shí)能夠?yàn)橘e客提供規(guī)范化，標(biāo)準(zhǔn)化的服務(wù)。 3.掌握酒水飲料的調(diào)配、咖啡制品的制作工作。 4.具有創(chuàng)新意識(shí)，不定期推出新品。 5.維護(hù)大堂吧的設(shè)施設(shè)備，出現(xiàn)隱患及時(shí)上報(bào)。 6.檢查交接大堂吧服務(wù)用品，做好每月盤點(diǎn)工作。 7.積極做好部門內(nèi)部培訓(xùn)。 8.做好賓客檔案，積極與賓客溝通。 任職資格： 1.大專及以上學(xué)歷，2年及以上相關(guān)工作經(jīng)驗(yàn)者優(yōu)先。 2.熟悉酒水知識(shí)、咖啡制作及設(shè)備的運(yùn)用，持有調(diào)酒師資格證者加分。 3.能夠按服務(wù)標(biāo)準(zhǔn)進(jìn)行工作,親和力強(qiáng)。

Position Summary職位概述 This position is concerned with the efficient and professional service of food and beverages within the Restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and Stock control. Direct supervision of team member is necessary, while ensuring that all guests receive optimum???????????? ?Service in accordance with the standards, policies and procedures of DT by Hilton Shenyang. 餐廳主管/領(lǐng)班的職位要求能夠提供專業(yè)快捷的服務(wù)。通過成本及庫存控制來獲得計(jì)劃盈利。直接督導(dǎo)員工的工作，通過遵守餐廳和 本酒店的規(guī)章制度以確保為客人提供符合 標(biāo)準(zhǔn)的完美服務(wù)。 1.???????? To maintain a high customer service focus by approaching your job with the customers always in mind. 在整個(gè)工作過程中，始終保持高度的客戶服務(wù)意識(shí)。???? 2.???????? To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly? communicating with both customers and colleagues. 保持積極的工作態(tài)度，做好本職工作，并且主動(dòng)解決問題，能夠始終清晰的與客人或同事進(jìn)行交流。 3.??? ??To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel. 能夠提出對(duì)酒店的運(yùn)作及環(huán)境有益的意見或建議。 4.???????? To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel. 能夠積極的向客人及供應(yīng)商推薦酒店的服務(wù)及設(shè)施。 5.???????? To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作過程中能夠做好本職工作，保證自己及其他人的安全。 6.???????? Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests. 熟悉掌握菜單及飲料單上的內(nèi)容，并可以詳細(xì)的給客人做出解釋。 7.???????? Understand dietary requirements and offer appropriate suggestions. 了解健康食品的要求，并可以給出適當(dāng)?shù)慕ㄗh。 8.???????? In consultation with the Manager, agreeing and implementing actions to make improvements to customer service. 與經(jīng)理商討，并做到如何提高對(duì)客服務(wù)意識(shí)，達(dá)成一致標(biāo)準(zhǔn)并采取相應(yīng)的行動(dòng)。 9.???????? By completing checklist in product knowledge. 能夠達(dá)到產(chǎn)品知識(shí)的要求。 10.???? Be able to make suggestions on the menu that might suit guests of different nationalities. 可以根據(jù)客人不同的國(guó)籍推薦菜單上的食品。 11.???? By knowing menu items of all other outlets to recommend guests to other outlets. 了解其他餐廳的菜肴，以便向客人推薦。 12.???? Confidently knowing opening hours of all restaurants & Hotel outlets. 熟悉所有餐廳及酒店其他部門的營(yíng)業(yè)時(shí)間。 13.???? Being able to recommend other restaurants & city attractions to Hotel guests. 可以向客人推薦其它具有吸引力的餐廳或場(chǎng)所。 14.???? To actively check team member product knowledge on each shift. 在工作中隨時(shí)檢查員工的產(chǎn)品知識(shí)。 15.???? Undertake steps/process to ensure that all areas of the restaurant are set are set to the standards required for breakfast, lunch and dinner.? This also includes checking the cashier desk set-up& communicating with the Chefs about any details for the shift including how many reservations for the day. 遵守服務(wù)程序，保證餐廳的各個(gè)區(qū)域都符合早餐、午餐及晚餐的服務(wù)標(biāo)準(zhǔn)。其中包括收銀臺(tái)的準(zhǔn)備工作，及和廚師交流，餐廳預(yù)定的詳細(xì)情況。 16.???? Check reservations for the day, ensuring that the restaurant & team member have tables ready and large bookings have been confirmed by phone. 檢查餐廳當(dāng)天預(yù)定，保證員工能夠按照預(yù)定準(zhǔn)備及正確擺臺(tái)，做好相應(yīng)的準(zhǔn)備，并能致電確認(rèn)預(yù)定。 17.???? By assisting service & kitchen team member where required and carry out any reasonable duties requested by the manager. 在必要的時(shí)候協(xié)助服務(wù)團(tuán)隊(duì)及廚房團(tuán)隊(duì)，并完成經(jīng)理交代的任務(wù)。 18.???? By ensuring all team member is briefed for the details of the shift ahead. 確保所有員工提前了解換班的詳細(xì)安排。 19.???? By completing checklist on preparing the restaurant for service. 完成賬單檢查表以準(zhǔn)備餐廳服務(wù)。 20.???? Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself. 微笑服務(wù)，協(xié)助顧客就座、掛外套及背包等，并做自我介紹。 21.???? Ensure all guests are escorted to a table, asked if they would prefer smoking or non smoking. 保證客人都被引領(lǐng)入座并詢問他們喜歡吸煙區(qū)或非吸煙區(qū)。 22.???? Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager. 滿足客人的各項(xiàng)要求，如不能立即回答客人的問題請(qǐng)與經(jīng)理聯(lián)系。 23.???? Ensure all service procedures are carried out to the standards required. 確保所有服務(wù)都符合標(biāo)準(zhǔn)。 24.???? Make sure all areas are cleaned and maintained in accordance with operating procedure. 確保所有區(qū)域與開始用餐時(shí)一樣整潔。 25.???? To supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels. Make any changes in order to achieve the F&B Team service standards and budget goals. 在生意變化的基礎(chǔ)上調(diào)整員工排班，做任何變化要確保餐飲部服務(wù)質(zhì)量及預(yù)算。 26.???? Control the allocated labor for each shift to ensure that customer expectations are met whilst achieving the desired labor cost. 控制每個(gè)人員的分配，以確保顧客的期望得到滿足而達(dá)到預(yù)期的人員成本。 27.???? Assist the restaurant managers with training all team member for ‘induction training’ and ‘on the job training’. 協(xié)助餐廳經(jīng)理進(jìn)行就職培訓(xùn)，及在職培訓(xùn)。 28.???? Offer team member constructive feedback about their performance after every shift in an aim to develop their skills and confidence. 為提高員工的工作技能及自信心，在每個(gè)班次的工作之后總結(jié)他們的工作表現(xiàn)。 29.???? Provide leadership and direction for all team member while on duty by offering professional skills and leading by example. 通過體現(xiàn)自身的專業(yè)素質(zhì)，為餐廳的其他員工樹立良好榜樣。 30.???? Ensuring the shift is reviewed and hand-over and briefings are carried out. 確保每個(gè)班次的回顧，交接班及例會(huì)的召開。 31.???? The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment. 如有必要，該部門有權(quán)更改或補(bǔ)充該職位描述。 32.???? Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責(zé)和被指派的職責(zé)。

崗位要求 1、同崗位工作經(jīng)驗(yàn)1年以上 2、懂各種酒水知識(shí)，有一定英語對(duì)話能力

1.?????????To maintain a high customer service focus by approaching your job with the customers always in mind. 在整個(gè)工作過程中，始終保持高度的客戶服務(wù)意識(shí)。??????? 2.?????????To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 保持積極的工作態(tài)度，做好本職工作，并且主動(dòng)解決問題，能夠始終清晰的與客人或同事進(jìn)行交流。 3.?????????To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel. 能夠提出對(duì)酒店的運(yùn)作及環(huán)境有益的意見或建議。 4.?????????To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the?hotel. 能夠積極的向客人及供應(yīng)商推薦酒店的服務(wù)及設(shè)施。 5.?????????To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 在工作過程中能夠做好本職工作，保證自己及其他人的安全。 9.???????Creating an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service. 建立一種每個(gè)員工都關(guān)注如何能為客人創(chuàng)造“一次特殊經(jīng)歷”，提供非凡客戶服務(wù)的工作環(huán)境。 10.?????Actively seeking verbal feedback from customers and team member at each service period. 在服務(wù)期間積極收集客人及服務(wù)人員的反饋。 11.?????Agreeing and implementing actions to make improvements to customer service. 就如何改進(jìn)對(duì)客服務(wù)采取相應(yīng)的措施。 6.?????????Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Food and Beverage Manager. 以積極的態(tài)度處理客人的投訴及建議，并把必要的信息反饋給餐飲部經(jīng)理。 12.?????Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day. 在服務(wù)時(shí)間內(nèi)以積極的態(tài)度，高效、準(zhǔn)確的定位及滿足客人要求及需要。 13.?????Be available to assist on duty in the Restaurant & Bars during any busy days or special events. 當(dāng)餐廳或酒吧繁忙的時(shí)候提供必要的幫助。 14.?????Be Pro-Active towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask. 積極主動(dòng)的為客人服務(wù)，滿足客人任何合理要求，并且培訓(xùn)員工能夠預(yù)見客人的需求。 15.???To ensure all standards for Service Delivery as identified in the Guest Satisfaction Manual and the Standard Operating and Procedures Manual are consistently delivered throughout the department. 確保在對(duì)客服務(wù)指南，標(biāo)準(zhǔn)服務(wù)手冊(cè)中的所有標(biāo)準(zhǔn)都能夠在整個(gè)部門持續(xù)有效的貫徹。 16.???Having detailed knowledge of all departmental Standards. 熟悉部門服務(wù)標(biāo)準(zhǔn)。 17.???Being able to explain the standards to the team members and managers. 可以清楚的向其他員工解釋服務(wù)標(biāo)準(zhǔn)。 18.???Be able to assess team member performance against standards. 能夠按照服務(wù)標(biāo)準(zhǔn)評(píng)估其他員工的工作表現(xiàn)。 19.???Ensure that training on Departmental Standards is regularly conducted in the outlets. 確保日常部門的培訓(xùn)能夠按照服務(wù)標(biāo)準(zhǔn)進(jìn)行。 20.???Monitoring Standards through regular Standards Review checks. 通過反復(fù)檢查，督導(dǎo)服務(wù)標(biāo)準(zhǔn)的實(shí)施工作。 21.???Developing action plans to address shortfalls in Standards and identifying shortfalls before they affect customer service. 針對(duì)工作中的不足制定計(jì)劃，以避免影響對(duì)客服務(wù)質(zhì)量。 22.???Implementing and following though improvements identified. 針對(duì)于工作中的不足采取必要的行動(dòng)。 23.???To plan, priorities organize and control the day-to-day operation. 計(jì)劃，確定優(yōu)先次序，組織及控制每日餐廳的運(yùn)營(yíng)。 24.???Preparing rosters and job schedules for team member to meet business needs (taking into consideration internal activities and occupancy and external events, promotions etc). 制定每位員工的排班表及工作安排。（考慮內(nèi)部活動(dòng)，客人入住率， 特殊活動(dòng)及產(chǎn)品促銷等） 25.???Communicating effectively with Front Office and Groups & Tours to maximise in house and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival. 有效的與前臺(tái)及團(tuán)隊(duì)領(lǐng)隊(duì)協(xié)調(diào)，盡可能的增加餐廳生意，與領(lǐng)隊(duì)保持直接聯(lián)系。 26.???To describe, assign and delegate duties and authority for the operation of the Restaurant at all times. 分配， 指派，組織授權(quán)餐廳日常的經(jīng)營(yíng)工作。 27.???Understanding what’s going on in other departments and implications for your owndepartment. 了解酒店其他部門的經(jīng)營(yíng)活動(dòng)及其與自己部門的影響。 28.???Planning ahead and ensuring adequate resources are available. 預(yù)先準(zhǔn)備并確保各種經(jīng)營(yíng)設(shè)施設(shè)備的充足。 29.???Managing the departmental operation and taking action where necessary to ensure smooth running and participating in service duties during service periods, where necessary. 有效管理部門運(yùn)作，為保證服務(wù)及餐廳的正常運(yùn)營(yíng)采取必要的措施。 30.???To co-ordinate with Engineering and Housekeeping Departments to ensure maintenance and cleanliness. Ensure follow-up procedures are maintained. 與客房部及工程部通力合作，保證部門設(shè)施的完好及清潔。 31.???Ensuring the shift is reviewed and handovers and briefings are carried out. 確認(rèn)每個(gè)班次之間做好總結(jié)，并與下個(gè)班次進(jìn)行工作交接。 32.???Maintaining in-depth technical knowledge and skills required for the job. 確保崗位所需知識(shí)的更新。 33.???Maintain event and function histories to assist with returning events. 保留餐廳活動(dòng)記錄。 34.???To establish good communication with the Kitchen team. 與廚房的員工建立良好的溝通渠道。 35.???To participate in future menu changes with the F&B Manager and the Executive Chef taking into consideration new F&B trends, market demands and sales achievements. 協(xié)助餐飲部經(jīng)理及行政總廚根據(jù)餐飲發(fā)展趨勢(shì)，適當(dāng)需求及銷售情況進(jìn)行餐廳菜單的修改。. 36.???To attend & participate in regular F&B, operational & roster meetings. 參加餐飲部例會(huì)。 37.???To provide and communicate clear direction to the team. 為團(tuán)隊(duì)提供正確的信息渠道 38.?????Understanding the aims of the hotel and the department’s role in achieving it. 理解酒店的目標(biāo)，清楚部門在完成目標(biāo)過程中所扮演的角色。 39.?????Communicating aims to the team. 與團(tuán)隊(duì)溝通要達(dá)到的目標(biāo)。 40.?????Setting and agreeing to departmental objectives for self and team. 制定團(tuán)隊(duì)及成員的目標(biāo)。 41.?????Representing the needs of the team to others in the hotel. 代表團(tuán)隊(duì)與酒店的其他部門溝通。 42.?????Keeping the team up-to-date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the restaurant.隨時(shí)更新團(tuán)隊(duì)成員與酒店其他部門的交流，了解酒店其他部門的活動(dòng)，包括特殊活動(dòng)，餐廳促銷等等。 43.???To seek out and maximize departmental and hotel revenue opportunities. 尋找機(jī)會(huì)，增加酒店及部門的收入。 44.???Being aware of potential highs and lows in the business. 能夠預(yù)見營(yíng)業(yè)狀況的變化。 45.???Creating and implementing sales promotions and team member incentives as per discussion with F&B? Manager. 經(jīng)過與餐飲部經(jīng)理商議之后，進(jìn)行銷售促銷及員工獎(jiǎng)勵(lì)活動(dòng)。 46.???Assist F&B Manager with the preparation of the Events Brochure. 協(xié)助餐飲部經(jīng)理，準(zhǔn)備促銷活動(dòng)宣傳冊(cè)。 47.???Identifying, communicating and actioning potential sales leads. 共同鑒定和溝通與潛在的銷售線索. 48.???Creating an environment where “everyone sells”. 建立一個(gè)每個(gè)人都進(jìn)行促銷的工作環(huán)境。 49.???To supervise the financial performance of the department in line with the profit plan. 在盈利預(yù)算的基礎(chǔ)上對(duì)餐廳的財(cái)務(wù)進(jìn)行管理。 50.???Using key monitors and financial targets to evaluate the department’s performance and make future plans. 在餐廳運(yùn)營(yíng)表現(xiàn)及財(cái)務(wù)目標(biāo)的基礎(chǔ)上,對(duì)餐廳的工作表現(xiàn)進(jìn)行評(píng)估，制定未來發(fā)展計(jì)劃。 51.???To complete regular financial and operating reports, as required or requested by the Food & Beverage Manager. 完成餐飲部經(jīng)理要求的財(cái)務(wù)報(bào)表及各種日常財(cái)務(wù)報(bào)表。 52.???Forecasting potential revenues and costs. 能夠作出收入及成本預(yù)算。 53.???Following company control procedures. 遵守酒店的各項(xiàng)財(cái)務(wù)制度。 54.???Controlling costs without compromising standards. 堅(jiān)決執(zhí)行各種成本制度。 55.???Analyzing and explaining any financial variance against plan. 為團(tuán)隊(duì)成員解釋分析財(cái)務(wù)計(jì)劃中的異常情況。 56.???Set up and maintain the Leave plans for the Department. 制定部門休假計(jì)劃。 57.???To assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel. 根據(jù)酒店現(xiàn)狀及發(fā)展趨勢(shì)，選擇，培訓(xùn)，發(fā)展員工的技能以滿足酒店需要。 58.???Understanding the quantity and quality of people needed to operate the department. 了解部門正常運(yùn)轉(zhuǎn)所需要的人員及人員素質(zhì)。 59.???Assist with carrying out selection interviews and making effective recruitment decisions. 輔助并進(jìn)行高效的招聘工作。 60.???Ensuring that the new recruits have all relevant information before commencing employment.保證應(yīng)聘人員在入職前得到一切相關(guān)信息。 61.???Assist with planning and ensuring departmental orientation is carried out. 輔助制定并執(zhí)行部門入職培訓(xùn)計(jì)劃。 62.???Ensuring that the Orientation Training Manual for each outlets is kept up-to-date. 確保部門的培訓(xùn)指南定期更新。 63.???Ensuring Standard Training and assessment is carried out. 確定標(biāo)準(zhǔn)培訓(xùn)及評(píng)估的實(shí)施。 64.???To ensure the health, safety and well being of customers and all team members. 確?？腿思皢T工的健康及安全。 65.?????Understanding relevant OH & S legislation & the implications on the operation of the department. 了解 OH&S 的各項(xiàng)規(guī)定，并熟悉其與日常經(jīng)營(yíng)中的關(guān)系。 66.?????Communicating to the team their responsibilities within OH & S. 通過與員工交流使其了解?OH&S規(guī)定的責(zé)任及義務(wù)。 67.?????Ensuring that safe and healthy working practices are implemented at all times. 確保所有安全及衛(wèi)生程序的執(zhí)行。 68.?????Ensuring that Hygiene Training is conducted at least once per year. 確保每年至少組織一次食品安全培訓(xùn)。 69.?????Communicate with related restaurant chef in-charge and work out the marketing promotion plan.Attend the marketing meeting and clearly present own ideas and plan about the promtions and market situation. 和相關(guān)餐廳廚師長(zhǎng)商討市場(chǎng)營(yíng)銷計(jì)劃。參與市場(chǎng)營(yíng)銷會(huì)議并清晰表達(dá)自己對(duì)推廣活動(dòng)和市場(chǎng)動(dòng)態(tài)的看法和計(jì)劃。 70.?????Positively organize the photo shooting object with marketing department. Attend the photo shooting progress and drive the ideas. 積極組織市場(chǎng)部門進(jìn)行拍攝任務(wù)。參與并給出想法。

崗位職責(zé)/職位描述 【崗位職責(zé)】 1、直接負(fù)責(zé)大堂吧和餅屋，向西餐廳經(jīng)理匯報(bào)，并在酒店框架體系內(nèi)確保順利有盈利的運(yùn)營(yíng)。 2、按照部門的規(guī)范和程序提供高標(biāo)準(zhǔn)的餐飲服務(wù)。 3、正確處理客人的投訴，采取適當(dāng)?shù)姆绞綄?duì)顧客咨詢和關(guān)心的問題在24小時(shí)內(nèi)答復(fù)。 4、負(fù)責(zé)給員工提供培訓(xùn)和相關(guān)資源來保證對(duì)客人的優(yōu)質(zhì)服務(wù)。 5、嚴(yán)格執(zhí)行萬豪國(guó)際集團(tuán)食品衛(wèi)生安全標(biāo)準(zhǔn)。 【崗位要求】 1、掌握有關(guān)于食品，酒水，運(yùn)營(yíng)各個(gè)方面的知識(shí)以及工作能力 2、2年國(guó)際酒店品牌有關(guān)的工作經(jīng)驗(yàn)優(yōu)先考慮，以及良好的英文溝通能力 3、擁有敏銳的商業(yè)嗅覺以及保持積極的態(tài)度 4、較強(qiáng)的領(lǐng)導(dǎo)能力，較好地激勵(lì)團(tuán)隊(duì)成員

崗位職責(zé) 1.負(fù)責(zé)雞尾酒調(diào)制、咖啡拉花、酒水飲料類的制作和售賣； 2.負(fù)責(zé)免費(fèi)嗨玩區(qū)設(shè)施的管理，包括維護(hù)、區(qū)域衛(wèi)生、設(shè)備調(diào)試等； 3.偶爾臨時(shí)協(xié)助禮賓部物品寄存以及咨詢服務(wù)。 任職要求 1.大專以上學(xué)歷。從事同崗位工作經(jīng)驗(yàn)3年以上。 2. 熟悉服務(wù)流程和成本管理，具備新品開發(fā)能力，了解服務(wù)規(guī)范和質(zhì)量標(biāo)準(zhǔn)，熟悉衛(wèi)生消毒和安全救護(hù)知識(shí)。 3. 熟悉酒店管理法規(guī)和衛(wèi)生條例。 4. 有較好的業(yè)務(wù)指導(dǎo)和組織協(xié)調(diào)能力。 5. 有較好的文字和語言表達(dá)能力 6. 熟練使用電腦等辦公自動(dòng)化軟件。

承擔(dān)對(duì)大堂吧日常營(yíng)運(yùn)的責(zé)任或任何其它分配的工作以確保運(yùn)轉(zhuǎn)平穩(wěn)，并且在酒店框架中創(chuàng)造利潤(rùn)； 協(xié)助部門向積極的財(cái)政結(jié)果努力； 協(xié)助確定本部門的正確工作安排并且及時(shí)地執(zhí)行； 協(xié)助保持對(duì)員工較高的鼓勵(lì)和較好的培訓(xùn)； 提供周到專業(yè)的服務(wù)和有效的處理詢問來體現(xiàn)良好的形象； 要懂得并貫徹酒店收銀程序及工作職責(zé)； 作為接觸給現(xiàn)金處理和收入記錄任務(wù)的員工，簽署相應(yīng)的協(xié)議并遵循； 所有收銀必須精通菜單及其價(jià)格； 所有售出的食品、飲品、或其他收入都有準(zhǔn)確記錄； 所有內(nèi)部使用的款待賬單都要按照酒店的方針和程序； 所有的銷售和結(jié)算都是正確的，相關(guān)信息如房號(hào)之類都是完整的和客人的簽名都是清晰的； 處理每日現(xiàn)金（包括支票和信用卡）收入和電腦一樣準(zhǔn)確； 收銀報(bào)告是完整正確的，并符合系統(tǒng)內(nèi)的報(bào)告； 每日現(xiàn)金、收據(jù)要附在信封內(nèi)并存放入保險(xiǎn)箱； 檢驗(yàn)所有折扣、取消和空賬單是否有大堂吧經(jīng)理的批準(zhǔn)； 要告知收銀員所面對(duì)的挑戰(zhàn)，不包括一些不常見的分類條目、菜單描述、價(jià)格變動(dòng)、一部分必要的條件等； 與收入審計(jì)員協(xié)作抽查收銀員的備用金； 為收銀員的交換準(zhǔn)備充分的零錢； 當(dāng)發(fā)生現(xiàn)金遺失或收到假幣時(shí)應(yīng)及時(shí)通報(bào)上司； 培訓(xùn)新聘收銀員，努力改善和提高工作程序，減少工作量； 為所有的員工和客人保持安全和衛(wèi)生的工作環(huán)境； 找到解決問題的方法，比如：外賣服務(wù)、最后點(diǎn)單時(shí)間，或者其他可能發(fā)生的日常問題； 確保當(dāng)班時(shí)間在崗，并督促和協(xié)助服務(wù)人員和領(lǐng)位讓客人滿意而歸； 確保只提供高質(zhì)量的產(chǎn)品給客人

We are looking for a Service Leader - Lobby Lounge with following duties and requirements: 我們?cè)趯ふ乙晃痪邆湟韵绿刭|(zhì)，并可獨(dú)立承擔(dān)相應(yīng)崗位職責(zé)的大堂吧主管人選： As a Service Leader - Lobby Lounge,?we?rely on you to: 作為酒店大堂吧主管，需承擔(dān)以下主要工作職責(zé)： 1.Be responsible for the daily operation and management of the lobby bar. 2. Be responsible for formulating the work plan of the lobby bar and effectively organizing and implementing it. 3. Participate in, inspect and guide the implementation of the lobby bar work every day, promptly identify problems, handle them and keep good records. 4. Be responsible for the training of new employees in the department and the on-the-job training of employees to ensure that their qualities and skills meet the job requirements. 5. Be fully responsible for and participate in each VIP service. After the service is completed, promptly convene the service staff for a summary. 6. Based on the guests' demands, offer constructive opinions and suggestions on the various management systems, policies, departmental operation procedures, product and service standards of the lobby bar. 7. Establish good public relations with guests and handle all kinds of complaints, accidents and emergencies that occur in the department in a timely manner 8. Ensure that the cost of beverages in the lobby bar is effectively controlled. 9. Be responsible for inspecting the personal hygiene and regional environment of the staff in the lobby bar, as well as the safety conditions of staff operations. Implement the food hygiene system and ensure the implementation of all hygiene and safety measures of the department. 1.負(fù)責(zé)大堂吧的日常營(yíng)運(yùn)管理工作。 2.負(fù)責(zé)制定大堂吧工作計(jì)劃，并有效組織實(shí)施。 3.每日參與并檢查、指導(dǎo)大堂吧工作執(zhí)行情況，及時(shí)發(fā)現(xiàn)問題、處理問題并做好記錄。 4.負(fù)責(zé)部門新員工培訓(xùn)和員工的在崗培訓(xùn)工作，確保員工的素質(zhì)、技能符合崗位要求。 5.全程負(fù)責(zé)并參與每次的VIP服務(wù)，服務(wù)結(jié)束后，及時(shí)召集服務(wù)人員工進(jìn)行總結(jié)。 6.依據(jù)客人需求對(duì)大堂吧各項(xiàng)管理制度、政策以及部門操作程序、出品及服務(wù)標(biāo)準(zhǔn)提出有建設(shè)性的意見和建議。 7.與客人建立良好的公共關(guān)系，并及時(shí)處理發(fā)生在部門的各類投訴、意外和突發(fā)事件 8.確保大堂吧酒水成本得到有效控制。 9.負(fù)責(zé)檢查大堂吧員工個(gè)人、區(qū)域環(huán)境等衛(wèi)生及員工操作安全狀況，貫徹執(zhí)行飲食衛(wèi)生制度，確保部門各項(xiàng)衛(wèi)生及安全措施的實(shí)施。 We are looking someone who: 我們尋找的人選需具備： 1. More than one year of working experience in the same position 2. Be conscientious and responsible in work, and have a certain level of management skills and business philosophy 3. Be familiar with various wine knowledge and have a certain ability to have English conversations 3. Possess a strong sense of dedication and responsibility, noble professional ethics, and good discipline and self-cultivation. 4. Be capable of working in accordance with service standards, be responsive, intelligent and flexible. 1、同崗位工作經(jīng)驗(yàn)1年以上 2、工作認(rèn)真負(fù)責(zé)，并有一定的管理水平和經(jīng)營(yíng)理念 3、懂各種酒水知識(shí)，有一定英語對(duì)話能力 3、具有強(qiáng)烈的事業(yè)心和責(zé)任感,高尚的職業(yè)道德,良好的紀(jì)律修養(yǎng)。 4、能夠按服務(wù)標(biāo)準(zhǔn)進(jìn)行工作,反應(yīng)靈敏,機(jī)智靈活。 If you are the right person, what are you waiting for? Click the apply button now! 如果您就是合適的人選，那還等什么？馬上點(diǎn)擊申請(qǐng)按鈕吧！

崗位概述： 根據(jù)預(yù)先確定的標(biāo)準(zhǔn)和規(guī)格確保提供有效率的服務(wù)給客人。確保根據(jù)標(biāo)準(zhǔn)及規(guī)則給客人提供高效率的服務(wù)。主要職責(zé)將餐廳的運(yùn)作情況及服務(wù)細(xì)節(jié)報(bào)告于大堂酒吧經(jīng)理/副經(jīng)理。 經(jīng)驗(yàn)： 2-3年其他四星或五星酒店同職位的工作經(jīng)驗(yàn) 其它技能要求： 領(lǐng)導(dǎo)才能、培訓(xùn)技巧、組織能力 開朗及外向性格 積極的工作態(tài)度