【職位描述】
禮賓部是客人和貴賓在酒店逗留期間的重要聯(lián)絡(luò)點(diǎn)，負(fù)責(zé)提供酒店和當(dāng)?shù)馗浇男畔ⅰ?我要做什么？
作為一名禮賓員，您將在客人和貴賓入住酒店期間充當(dāng)他們的主要聯(lián)系人，為他們提供酒店和當(dāng)?shù)馗浇男畔?。禮賓員負(fù)責(zé)管理客人的第一印象，因此必須以最高標(biāo)準(zhǔn)完成以下任務(wù)：
作為客人的主要聯(lián)絡(luò)人，有效地回答客人的詢問
為客人的各種詢問提供信息、建議和預(yù)訂服務(wù)，包括城市觀光、劇院門票、餐廳、醫(yī)生、航班預(yù)訂等
為賓客處理和傳遞信息
運(yùn)送并安全存放客人行李
隨時了解所有酒店服務(wù)以及貴賓的日常要求和特別活動
確保大堂和前門區(qū)域的秩序和安全準(zhǔn)則
在緊急情況下為管理層提供必要的支持
以熱情好客和賓客服務(wù)為重點(diǎn)，展現(xiàn)專業(yè)風(fēng)范
保持工作區(qū)域的清潔、衛(wèi)生和安全
在使用前廳設(shè)備和物業(yè)管理系統(tǒng)時，遵守相關(guān)政策和程序
A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.
What will I be doing?
A Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. A Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
-Serve as a key point of contact for Guests and efficiently respond to Guest enquiries
-Provide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
-Process and deliver messages for Guests
-Deliver and safely storage Guest luggage
-Stay current with all hotel services as well as daily VIP requests and special events
-Ensure orderliness and safety guidelines around the lobby and front door areas
-Provide support to Management as required, in cases of emergency
-Project a professional manner with an emphasis on hospitality and Guest service
-Maintain a clean, healthy, and safety working area
-Act in accordance with policies and procedures when working with front of house equipment and property management systems
【任職要求】
我們在尋找什么？
為希爾頓品牌服務(wù)的禮賓員總是代表我們的客人與其他團(tuán)隊(duì)成員合作。要成功勝任這一職位，您應(yīng)保持以下態(tài)度、行為、技能和價值觀：
積極的態(tài)度和良好的溝通技巧
致力于提供高水平的客戶服務(wù)
良好的儀容儀表
靈活應(yīng)對各種不同的工作情況
有獨(dú)立工作和團(tuán)隊(duì)合作的能力
熟悉當(dāng)?shù)厍闆r
如果您具備以下能力和特長，將更有利于勝任該職位：
曾在酒店環(huán)境中從事過禮賓工作
在希爾頓工作會是怎樣的體驗(yàn)？
希爾頓是全球領(lǐng)先的酒店管理公司，業(yè)務(wù)涵蓋從豪華的全方位服務(wù)酒店和度假村到長住套房和中等價位酒店等住宿領(lǐng)域。近一個世紀(jì)以來，希爾頓一直為商務(wù)和休閑旅客提供最優(yōu)質(zhì)的住宿、服務(wù)、設(shè)施和價值。希爾頓致力于延續(xù)其傳統(tǒng)，為全球品牌提供卓越的賓客體驗(yàn)。 我們的愿景是 "讓熱情好客的光輝灑滿人間"，我們的團(tuán)隊(duì)團(tuán)結(jié)一致，每天在世界各地創(chuàng)造非凡的酒店體驗(yàn)。 而我們出色的團(tuán)隊(duì)成員正是這一切的核心！
What are we looking for?
Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
-Positive attitude and good communication skills
-Commitment to delivering a high level of customer service
-Excellent grooming standards
-Flexibility to respond to a variety of different work situations
-Ability to work on your own and as part of a team
-Knowledge of the local area
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
-Previous experience working in Concierge in a hotel environment
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
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