餐飲服務員影響著客人在我們的餐廳、酒吧、客房服務、宴會和酒店內咖啡廳的每一次體驗。我們將始終為賓客提供超越他們對餐飲和烹飪期望的體驗。
我要做什么?
作為一名餐飲服務員,您將負責在我們的餐廳、酒吧、宴會設施、酒店內咖啡廳內維護餐飲(食品和飲料)業(yè)務的最高質量標準,并滿足客房服務要求。您將與團隊成員合作,通過以下工作提供超越客戶期望的優(yōu)質服務體驗:
及時接收訂單并完全滿足客戶要求,包括但不限于在需要時擔任咖啡師或雞尾酒服務員/調酒師
了解菜單內容、任何菜單變更和促銷活動
保持服務區(qū)干凈、整潔和準備充分
有效地管理所有顧客賬戶的正確結算
以禮貌和樂于助人的方式回答客人的詢問
A Food and Beverage Attendant affects every Guest experience with ours restaurants, bars, room service, banquets, and in-hotel cafes. We always deliver an experience that will exceed our Guests' food, beverage, and culinary expectations.
What will I be doing?
As a Food and Beverage Attendant, you will be responsible for upholding the highest quality standards for the food and beverage (Food and Beverage) operations inside of our restaurants, bars, banquets facilities, in-hotel cafes, and to fulfill room service requests. You will work with your Team Members to deliver a high quality service experience that exceeds customer expectations through the following tasks:
Receive orders and serve customer requests completely in a timely manner, including but not limited to serving as a barista or cocktail attendant/bartender, if required
Understand menu content, any menu changes, and promotional activities
Keep your service area clean, tidy, and well-prepared
Efficiently manage the proper settlement of all customer accounts
Answer Guest queries in a polite and helpful manner
Qualifications - Internal
我們在尋找什么?
為希爾頓品牌服務的餐飲服務員一直在為我們的客人服務,并與其他團隊成員合作。要成功勝任這一職位,您應保持以下態(tài)度、行為、技能和價值觀:
友好、積極、充滿活力
致力于提供卓越的賓客服務
有學習新技能和技巧的動力
儀容整潔
積極主動,愿意參與團隊并以必勝的態(tài)度工作
出色的當?shù)卣Z言溝通能力
靈活、可靠,能應對各種工作情況
準備處理各種類型的客戶、咨詢和投訴
熟悉酒精飲料和飲料調配
有食品衛(wèi)生工作經(jīng)驗
有電子訂餐系統(tǒng)經(jīng)驗
現(xiàn)金處理經(jīng)驗
在希爾頓工作會是怎樣的體驗?
希爾頓是全球領先的酒店管理公司,業(yè)務涵蓋從豪華的全方位服務酒店和度假村到長住套房和中等價位酒店等住宿領域。近一個世紀以來,希爾頓一直為商務和休閑旅客提供最優(yōu)質的住宿、服務、設施和價值。希爾頓致力于延續(xù)其傳統(tǒng),為全球品牌提供卓越的賓客體驗。 我們的愿景是 "讓熱情好客的光輝灑滿人間",我們的團隊團結一致,每天在世界各地創(chuàng)造非凡的好客體驗。 而我們出色的團隊成員正是這一切的核心!
What are we looking for?
Food and Beverage Attendants serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Friendly, positive, energetic disposition
Committed to delivering exceptional guest service
Motivated to learn new skills and techniques
Smart and tidy, in appearance
Positive and willing to participate on a team and work with a winning attitude
Excellent communication skills in the local language
Flexible, reliable, and responsive to a range of work situations
Prepared to manage a variety of customer types, inquiries, and complaints
Knowledge of alcoholic beverages and mixing of drinks
Previous food hygiene experience
Electronic ordering systems experience
Cash handling experience
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its?global brands.? Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.? And, our amazing Team Members are at the heart of it all!