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  • 美容店長

    1.5萬-2萬
    上海 | 8年以上 | 學(xué)歷不限
    美容院/會所/養(yǎng)生館/SPA | 1-49 人
    • 投遞簡歷
    【崗位職責(zé)】 1、全面負(fù)責(zé)美容門店的日常運(yùn)營管理,包括人員調(diào)配、服務(wù)流程監(jiān)督及客戶滿意度提升; 2、制定并執(zhí)行門店銷售目標(biāo)與業(yè)績計(jì)劃,帶領(lǐng)團(tuán)隊(duì)完成月度、季度及年度業(yè)績指標(biāo); 3、負(fù)責(zé)員工專業(yè)技能培訓(xùn)與考核,提升團(tuán)隊(duì)服務(wù)水平和專業(yè)素養(yǎng); 4、維護(hù)客戶關(guān)系,處理客戶投訴與建議,建立長期穩(wěn)定的客戶資源; 5、監(jiān)督門店衛(wèi)生、安全及耗材管理,確保符合行業(yè)標(biāo)準(zhǔn)與公司規(guī)范; 6、定期分析經(jīng)營數(shù)據(jù),優(yōu)化運(yùn)營策略,提出改進(jìn)方案并落地執(zhí)行; 7、配合公司總部完成市場活動策劃與執(zhí)行,提升品牌影響力; 8、接受合伙人或技術(shù)入股。 【崗位要求】 1、對美容行業(yè)有濃厚興趣,具備服務(wù)意識與客戶導(dǎo)向思維; 2、具備較強(qiáng)的團(tuán)隊(duì)管理能力與溝通協(xié)調(diào)能力,能有效激勵員工; 3、學(xué)習(xí)能力強(qiáng),能快速掌握美容產(chǎn)品知識及技術(shù)操作規(guī)范; 4、抗壓能力強(qiáng),適應(yīng)彈性工作安排,能高效處理突發(fā)情況; 5、有責(zé)任心,注重細(xì)節(jié),對門店運(yùn)營質(zhì)量有高標(biāo)準(zhǔn)要求; 6、有美容行業(yè)相關(guān)經(jīng)驗(yàn)或管理經(jīng)驗(yàn)者優(yōu)先,無經(jīng)驗(yàn)者可提供培訓(xùn)。
  • 上海-浦東新區(qū) | 10年以上 | 學(xué)歷不限
    • 五險一金
    • 節(jié)日禮物
    • 技能培訓(xùn)
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 人性化管理
    • 領(lǐng)導(dǎo)好
    • 年度旅游
    卓越雇主
    卓越雇主
    國際高端酒店/5星級 | 2000人以上
    • 投遞簡歷
    工作職責(zé):This role provides guidance to the Holiday Inn Express hotel sales team within the assigned area aim to drive hotel performance by fully utilizing corporate resources, lead and support hotel sales team on strategic business planning and execution of sales plans and segment strategies which ultimately stimulate business demand and achieve ongoing enhancement in revenue growth for both new opening and operating hotels. Your day to day● Works closely with Regional General Managers, VP Operations / Regional Director of Operations, General Managers and hotel Directors of Sales to conduct business reviews and develop sales strategies and tactics which support revenue maximization, enhancement of brands and returns to owners, shareholders and franchisees for new and existing hotels.● Reviews sales budgets and allocated expenditures to ensure most effective use of funds available to support business objectives.? Work with Brand Marketing Managers on special projects and new opening initiatives which include brand promotional campaigns, customer events, customer insight survey etc.● Facilitator of DOS Boot Camp Certification and provide the area to improve the technical skills and knowledge of IHG System, not limit to sales but also revenue system. ● Identify high potential talents for development in the assigned area. Ensure that there are Personal Development Plans for the individuals and the plans are well executed.任職資格:What we need from you● Bachelor degree or equivalent degree in Marketing, Business or Commerce● Managing multi-property commercial performance in a recognized international hotel company ● Experience with multi-brand entity preferred.● Good understanding on the capability of Essential Hotel’s Sales and Revenue● Ability to analyze, interpret and extract trends from data, ways of landing central strategies ● Provide Guidance based on area goals and objectives and sets performance targets for hotels● A strong leader, able to act as a role model
  • 全國 | 8年以上 | 大專
    • 五險一金
    • 節(jié)日禮物
    • 技能培訓(xùn)
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 人性化管理
    • 領(lǐng)導(dǎo)好
    • 年度旅游
    卓越雇主
    卓越雇主
    國際高端酒店/5星級 | 2000人以上
    • 投遞簡歷
    工作職責(zé):This is hotel-based No.2 role. As Hotel No.2 you’ll provide leadership direction to the hotels by maximising financial returns, driving development of people, creating and maintaining memorable guest experiences, executing on brand standards, and building awareness of hotel and brand in the local community. You may need to act as the General Manager in his/her absence. Your day to dayPeople? Direct hotel everyday activities, plan and assign work ensuring you always have the right staffing numbers ? Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance ? Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently ? Recommend or initiate any HR elated actions where needed ? Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management Guest Experience? Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members ? Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities Responsible Business? Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts ? Act as public relations representative to raise awareness of hotel and brand in local community ? Drive team member involvement in community organisations, activities and businesses ? Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint ? Perform other duties as assigned. May also serve as manager on duty Financial? Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability ? Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty任職資格:What we need from you? Obtain thorough understanding of “True Hospitality for Good”? Be aspired to grow into hotel General Manager? Has cross-functional management experience? Be energetic and highly self-motivated
  • 上海-徐匯區(qū) | 10年以上 | 大專
    • 五險一金
    • 節(jié)日禮物
    • 技能培訓(xùn)
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 人性化管理
    • 領(lǐng)導(dǎo)好
    • 年度旅游
    卓越雇主
    卓越雇主
    國際高端酒店/5星級 | 2000人以上
    • 投遞簡歷
    工作職責(zé):What is the job?As General Manager you will manage the day to day leadership, operations and direction of the hotel, maximising on sales and revenue, driving financial returns, driving great guest experience and running a safe hotel. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area as well as managing owner relationship and partnership. Your day to dayPeople ? Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy ? Develop, implement and monitor team member succession planning to ensure future bench strength ? Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance ? Oversee HR related actions in accordance with company rules and policies? Effectively managing owner relationship and partnership include all key stake holders Guest Experience? Demonstrate as brand ambassador by maintaining compliance with all required brand and service standards ? Drive improvement in guest satisfaction goals. ? Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations ? Speak to guests – ask for their feedback and build relationships Financial? Prepare annual capital, cash flow and sales and marketing plans.? Analyse financials to drive revenues, future profitability and maximum return on investment ? Use distribution channels and technology platforms to drive revenue and maximise market share ? Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position Responsible Business? Ensure a safe and secure environment for guests, colleagues and hotel assets ? Act as public relations representative to raise awareness of hotel and brand in local community. ? Drive team member involvement in community organisations, activities and businesses ? Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint任職資格:What we need from you Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience Experience required may vary based on size and complexity of operation Must speak fluent English and Chinese
  • 上海 | 10年以上 | 本科
    • 五險一金
    • 節(jié)日禮物
    • 技能培訓(xùn)
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 人性化管理
    • 領(lǐng)導(dǎo)好
    • 年度旅游
    卓越雇主
    卓越雇主
    國際高端酒店/5星級 | 2000人以上
    • 投遞簡歷
    As the Senior Director of Commercial Pre-Opening Greater China (GC), you will lead the end-to-end commercial preparation for all new hotel openings across multiple brands and sub-regions. You are accountable for establishing standardized operating frameworks and cross-functional collaboration mechanisms to ensure timely completion of all pre-opening commercial activities, while laying a solid foundation for post-opening performance. ? Your day to day Strategic Leadership: Develop and continuously optimize commercial pre-opening frameworks for multi-brand portfolio Establish scientific project evaluation models for optimal resource allocation Define KPIs and monitor regional project progress Project Execution Manage multiple parallel pre-opening projects using professional PM methodologies Develop and maintain project management tools (timeline tracking, risk assessment) Ensure a fully on-time completion of critical milestones Proactively identify and resolve project bottlenecks Cross-functional Collaboration Establish corporate-level pre-opening coordination mechanisms Ensure seamless alignment between key business functions Drive solutions for cross-functional challenges Quality Assurance Implement digital dashboards for real-time project monitoring Conduct regular post-mortems to improve opening efficiency Provide on-site support for strategic flagship opening Talent Development Build career pathways for commercial pre-opening managers/specialists Develop future commercial leaders through high-impact projects Establish knowledge management system to capture best practices ? What we need from you Technical Expertise Mastery of hotel commercial systems (IHG systems preferred) Advanced data analysis and decision-making capabilities Professional project management certification preferred (e.g., PMP) Management Competencies Standardization and process optimization mindset Exceptional cross-functional coordination skills Proven ability to deliver complex projects under pressure Track record of managing ≥25 parallel projects Leadership Attributes Balanced strategic thinking and execution focus Talent identification and development aptitude Ability to align short-term targets with long-term objectives
  • 上海 | 10年以上 | 學(xué)歷不限 | 提供食宿
    • 五險一金
    • 技能培訓(xùn)
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 員工生日禮物
    • 人性化管理
    • 提供工作餐
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    【崗位職責(zé)】 1、制定工程部的組織機(jī)構(gòu)和管理運(yùn)行模式,使其操作快捷合理。 2、總結(jié)歸納運(yùn)行和維修、制定和審定設(shè)備設(shè)施及建筑裝潢的預(yù)防性維修計(jì)劃、 3、負(fù)責(zé)工程部的節(jié)支運(yùn)行、跟蹤,控制水、電、油、等的消耗并嚴(yán)格控制維修費(fèi)用。 4、根據(jù)營業(yè)情況和氣候及市場能源價格情況,提出節(jié)能運(yùn)行的計(jì)劃和運(yùn)行維修費(fèi)用預(yù)算。 5、負(fù)責(zé)協(xié)調(diào)和酒店相關(guān)的市政工程等業(yè)務(wù)部門的關(guān)系,以獲得良好的外部環(huán)境。 6、審定員工培訓(xùn)計(jì)劃,定期對員工進(jìn)行業(yè)務(wù)技能、服務(wù)意識、基本素質(zhì)的培訓(xùn)。 【崗位要求】 1、高中以上文化程度;5年以上同崗位工作經(jīng)驗(yàn)。有一定外語水平,能借助工具書閱讀有關(guān)專業(yè)文獻(xiàn)。 2、必須掌握機(jī)電工程設(shè)計(jì)基礎(chǔ)知識、熟悉電子通訊設(shè)備、計(jì)算機(jī)、暖通、空調(diào)、給排水設(shè)備、電梯等的使用和維護(hù)管理,熟悉基建、環(huán)境保護(hù)、安全生產(chǎn)、勞動保護(hù)方面的政策與法規(guī)。 3、能充分領(lǐng)會總經(jīng)理的經(jīng)營意圖,正確處理上下級之間、部門之間的關(guān)系,并能組織指揮工程部各項(xiàng)工作計(jì)劃的實(shí)施,確保工程部的正常運(yùn)轉(zhuǎn)。 4、有強(qiáng)烈的事業(yè)心責(zé)任感,有較強(qiáng)的自學(xué)能力和適應(yīng)性,秉公辦事,不謀私利。 5、身體健康,精力充沛。
  • 上海 | 8年以上 | 本科
    • 五險一金
    • 商業(yè)醫(yī)療保險
    • 帶薪病假
    • 額外福利假期
    • 節(jié)日禮物
    • 提供免費(fèi)咖啡
    • 周五休閑酒會
    • 工作周年福利
    • 崗位晉升
    • 國際化氛圍
    國內(nèi)高端酒店/5星級 | 500-999人
    • 投遞簡歷
    職位: Position Title: ? 發(fā)展總監(jiān) Director of Business Development 部門: Department: 項(xiàng)目發(fā)展部 Business Development Department 匯報給: Reports to: 發(fā)展與業(yè)主關(guān)系副總裁 VP of Development and Owner’s Relations 工作地點(diǎn): Location: 上海/華南/西南/西北 Shanghai/South China/West south China/West north China 概要: Summary: 作為業(yè)務(wù)發(fā)展部門的一員,你將和團(tuán)隊(duì)合作并支持完成公司業(yè)務(wù)發(fā)展目標(biāo)。 As a member of BD Team, you will support and corporate with the team to achieve company’s target. A.?????關(guān)鍵績效目標(biāo)KEY PERFORMANCEOBJECTIVES ·???????制定并執(zhí)行戰(zhàn)略發(fā)展計(jì)劃,在HMA模式、Design+HMA模式和資產(chǎn)相關(guān)模式下實(shí)現(xiàn)短期和長期的業(yè)務(wù)增長; Develop and execute strategicdevelopment plan to achieve the short term, and long-term business growth underHMA model, Design+HMA model, and asset related model ·???????實(shí)施和維護(hù)一個健全的發(fā)展監(jiān)控系統(tǒng),包括增長,渠道報告,業(yè)主數(shù)據(jù)庫,簽約和潛在客戶預(yù)測,以及相關(guān)的財(cái)務(wù)報告。始終扮演裸心品牌大使的角色,確保品牌的完整性和清晰度,始終保持公司的DNA; Implement and maintain arobust development monitoring system, including growth, pipeline reporting,owner’s database, signings and leads forecasts, and relevant financial reports.Play the role of naked brand ambassador at all times and ensure brand integrityand clarity and company’s DNA is always maintained ·???????通過業(yè)主活動和與現(xiàn)有和潛在業(yè)主的互動,積極探索新的業(yè)務(wù)關(guān)系,滿足業(yè)主的期望。新產(chǎn)品開發(fā)內(nèi)部智庫成員; Pro-active approach to explorenew business relationships and meet expectations throughout owner events andinteractions with existing and potential owners. Member of internal think tankfor new product development. ·???????建立和維護(hù)戰(zhàn)略合作伙伴關(guān)系,進(jìn)行項(xiàng)目推介,簽訂度假村管理合同; Establish and maintainstrategic partnerships, pitch for projects and sign the resorts managementcontracts ·???????通過財(cái)務(wù)建模、估值分析、盡職調(diào)查、市場研究和其他合適的方法,評估潛在項(xiàng)目的可行性并進(jìn)行可行性研究; Evaluate viability and conductfeasibility studies of potential projects through financial modeling, valuationanalysis, due diligence, market research, and other suitable methodologies ·???????通過收集經(jīng)濟(jì)和市場數(shù)據(jù)及相關(guān)第三方報告,監(jiān)控全國和全球范圍內(nèi)的行業(yè)趨勢,建立業(yè)務(wù)發(fā)展數(shù)據(jù)庫; Monitor industry trend on bothnational & global scale by collecting economic and marketing data andrelevant third-party report, establishing business development database. ·???????與法務(wù)和財(cái)務(wù)部門合作準(zhǔn)備新的度假村項(xiàng)目模型和管理合同/設(shè)計(jì)合同/法律文件(LOI, MOU, NDA等); Working with legal and financedepartment to prepare new resort projection model and management contracts /design contracts / legal documents (LOI, MOU, NDA, etc.) ·???????發(fā)展和管理與酒店業(yè)主、經(jīng)紀(jì)人、房地產(chǎn)投資信托基金、合資伙伴、投資公司以及內(nèi)部同事的關(guān)系; Develop and managerelationships with hotel owners, brokers, REITs, joint venture partners andinvestment firms; as well as internal colleagues ·???????項(xiàng)目生命周期內(nèi)的現(xiàn)場訪問和業(yè)主關(guān)系管理,以及其他需要的職責(zé); On-site visit and ownerrelation management during project life circle and other ad-hoc duties required B.?????任職資格QULIFICATIONS 教育背景 Education Background 至少本科學(xué)歷,商業(yè),金融,經(jīng)濟(jì),酒店或旅游管理或相關(guān)領(lǐng)域。 At least Bachelor Degree in Business, Finance, Economics, Hotel or Tourism Management or similar domain. 工作經(jīng)驗(yàn) Working Experience 至少6年在知名品牌酒店管理公司從事酒店開發(fā)工作的經(jīng)驗(yàn),并有完成大量酒店管理輸出項(xiàng)目的開發(fā)拓展記錄。有房地產(chǎn)開發(fā)商及酒店行業(yè)工作經(jīng)驗(yàn)者優(yōu)先。 At least 6 years of experience as a hotel developer in well known brand hotel management company with track record of closing substantial hotel project deals. Experience in real estate developer hotel sector will be a plus 必要的工作技能 Essential Job Skills ? 多才多藝,靈活,快速適應(yīng)變化和聯(lián)系:你對快節(jié)奏、快速變化的環(huán)境感到興奮。 Versatile, flexible, adapt quickly to change and connect: you are excited by fast-paced, fast-changing environments. ? 良好的職業(yè)道德和創(chuàng)業(yè)精神。 Strong work ethic and entrepreneurial spirit. ? 較強(qiáng)的業(yè)務(wù)拓展能力,具有前瞻性思維,緊跟中國酒店/旅游行業(yè)發(fā)展趨勢。 Strong business development capability, forward thinking, keep him/herself very close to the trend of China’s hotel/tourism industry development trend. ? 具備執(zhí)行合同的能力,并運(yùn)用優(yōu)秀的談判和演示技巧。 Proven ability to implement contracts using superior negotiation and presentation skills. ? 以結(jié)果為導(dǎo)向,具有管理和執(zhí)行項(xiàng)目的能力。 Results driven with ability to both manage and execute projects. ? 中英文流利。 Be fully fluent in Chinese and English and writes well.
  • 上海 | 8年以上 | 本科
    • 五險一金
    • 帶薪年假
    • 定期體檢
    • 人性化管理
    • 領(lǐng)導(dǎo)好
    • 專業(yè)培訓(xùn)
    • 崗位晉升
    軟件開發(fā)/智能信息化 | 100-499人
    • 投遞簡歷
    Job Description: Are you a seasoned professional with aproven track record in hotel software sales and a knack for translating technology solutions into tangible benefits? If you're adept at navigating the intersection of hospitality and technology, with a strong background in hospitality IT solutions & sales, we have an exciting opportunity for you to excel in adynamic Sales role. Position Overview: As a Director of Sales for IT hospitality solutions,he?oversees the sales strategy and execution for technology products tailored to the hospitality industry.?This role involves developing sales plans, building client relationships, and driving revenue growth for the company.The Director of Sales is responsible for aligning sales goals with overall business objectives and tracking performance within the assigned territory. Your confident familiarity with terms like API, AWS, and cloud is essential to succeed in this role. What You Will Do Enablement Develop and implement comprehensive?sales strategies plans to achieve revenue targets and expand market presence in the MIDDLE EAST hospitality and F&B industry. Identify and prioritize key accounts and prospects within the territory, conducting thorough research to understand their business needs and challenges. Track sales performance metrics, pipeline activity, and revenue forecasts, providing regular updates and reports to senior management. Build and maintain strong relationships with prospective and existing clients, serving as a trusted advisor and consultant on IT solutions tailored to their specific requirements. Lead the end-to-end sales process, from initial prospecting and lead generation to negotiation, contract closure, and post-sale follow-up. Update CRM time to time for updates. Collaborate closely with cross-functional teams, including pre-sales, marketing, operation support, to ensure alignment of sales efforts with company objectives and customer needs. Prepare and deliver compelling sales presentations, proposals, and demonstrations to prospects, effectively communicating the value proposition and benefits of our IT solutions, leveraging your exceptional communication and presentation skills. Utilize your deep understanding of hotel operations to demonstrate how our solutions can streamline front office processes and elevate guest satisfaction. Sales & Market Research Evaluate and validate potential and existing partners, incl.qualifying leads (partnering with Marketing in key initiatives for lead generation and materials). Accelerating the sales process by identifying solutions to customer pain points. If needed, in preparation with/for the sales team,communicate with project management to translate clients’ requirements and smooth transition from sales to implementation. Review new marketing documents for accurate promotion of the product. Strategy & Innovation Maintain thorough knowledge on international hospitality industry trends and developments. Functioning as an ambassador of innovationfor the product and company, introducing new industry trends and developments. Documentation & Controlling Manage and control proposal/deal qualification, including quote verification. Keeping product documentation up to date, highlighting the aim and purpose of the product. Product Update yourself on the new product enhancements, integration projects, RFI’s and RFP’s. Providing product knowledge support, translating the technical aspects of the product to the product and pre-sales team and client,being the intermediary between product management and client. Additionally Coalize with Marketing department to discuss sales expectations, help highlight product USP’s, introducing innovative approacheson representation of the company/products, evaluate the methodologies and strategies applied to reach the relevant markets and clients. Qualification: Bachelor's degree in Hospitality Management, Business, Information Technology, or a related field. ?7 to 10 years of experience in a senior sales role in hotel IT solutions, preferably focusing on hospitality and F&B vertical. Strong grasp of property management systems and revenue management strategies etc. Comfortable discussing and explaining technology concepts such as APIs, AWS, cloud solutions, and AI to both technical and non-technical audiences. Proficiency in using Microsoft Excel for data analysis and reporting purposes. Exceptional communication and presentation skills to effectively convey complex information. Analytical mindset with the ability to address operational challenges with creative solutions. Proactive approach to problem-solving and an aptitude for working in a fast-paced, collaborative environment. Certifications or additional training in hotel technology and operations are a plus. A high degree of autonomy and self-motivation. Highly structured, outgoing and social person, ready to communicate with employees, customers and partners across different countries and different organizational levels. Excellent written and verbal communication skills (Arabic & English). Any other language will be an advantage. What You Will Get From US Exciting job within a creative environment and the opportunity to make a real impact on the business Friendly, motivated and talented multicultural team. Generous compensation package. An individual workplace, of course as much coffee, mate and fruit as you need to get into the flow. An opportunity to grow personally in a fast-growing service company. Shiji provides a challenging and creative environment with a great deal of freedom, responsibility and the opportunity to help shape the company's future. Join Our Sales Team: If you're ready to apply your expertise inhotel operations and technology to drive successful sales engagements, we encourage you to apply. This is a unique opportunity to showcase how our technology solutions can transform and elevate our clients' operational capabilities, ultimately contributing to their success.
  • 上海-黃浦區(qū) | 10年以上 | 本科
    • 年底雙薪
    • 績效獎金
    • 五險一金
    • 補(bǔ)充醫(yī)療保險
    • 帶薪年假
    • 員工活動
    服務(wù)式公寓 | 2000人以上
    • 投遞簡歷
    Job Summary: TheDirector of Project Management will lead and oversee all aspects of projectmanagement within China, ensuring the successful execution of projects frominception to completion. This role combines strategic leadership with hands-onmanagement of design, procurement, construction, and franchise-relatedprojects. The Director will play a crucial role in aligning project executionwith corporate standards and strategic objectives, enhancing propertydevelopment, and maximizing value for stakeholders. Responsibilities: ·?Leadthe strategic planning and execution of projects, ensuring alignment withcorporate goals and standards. ·?Oversee pre-project reviews, design,procurement, and construction processes, collaborating with diversestakeholders including joint venture partners, consultants, and governmentdepartments. ·?Develop and enforce design strategies,standards, and guidelines to ensure compliance with brand requirements andProperty Improvement Plans (PIPs). ·?Collaborate with the regional Design& Technical Services team to create regionally appropriate hotel designs. ·?Manage project budgets, timelines, andresources to ensure financial efficiency and compliance. ·??Supervise quality and complianceduring on-site construction, ensuring adherence to approved drawings and brandstandards. ·??Communicate and collaborateeffectively with designers, architects, engineers, contractors, and otherstakeholders to ensure successful project outcomes. ·??Liaise with Business Development onpre-development activities and support strategic initiatives. ·??Monitor and enforce quality standards,conducting inspections and validations of mock-up rooms and project sites. ·??Oversee fire life and safetyactivities in collaboration with the Head of MEP Design Services. ·??Prepare and maintain comprehensiveproject reports and documentation, ensuring timely updates on project progressand status. ·??Research and engage with leadingInterior and Architectural Design Firms, maintaining a database of specialistsin hospitality projects. ·??Pursue continuous professionaldevelopment and stay informed of industry trends and innovations. ·? This role demands a visionary leaderwho can integrate strategic planning with operational execution, ensuring thatprojects not only meet but exceed quality and performance standards. TheDirector will be pivotal in driving Ascott's growth and success within theChina region through collaborative and innovative project management. Requirements: ·??Atleast 10 years of experience in the architectural or engineering design field withstrong project management skills. ·??Holdsan Architectural or Engineering degree from an accredited institution. ·??Experiencedin managing internal multi-disciplinary teams in the development of hospitalityprojects. ·??Capableof effectively managing third-party consultants. ·??Independentthinker who is comfortable with proactive innovation, managing change, andleading department initiatives. ·??Experiencedin working with respect for local cultures and the ability to adapt solutionsto changing needs and environments. ·??Possessesa comprehensive understanding of hotel and resort operations, including rooms,food and beverage, spa, and meeting space flow. ·??Hasan eye for detail and good analytical skills, capable of making sound businessdecisions. ·??Highlyorganized, charismatic, and a hands-on team player with exceptionalcommunication and negotiation skills. ·??Strongworking knowledge of Microsoft Word, Outlook, Excel, CAD, InDesign, Photoshop,or similar design presentation software. ·??Willingnessand ability to travel as required.
  • 上海-閔行區(qū) | 10年以上 | 本科
    • 五險一金
    • 帶薪年假
    采購/招投標(biāo) | 1-49 人
    • 投遞簡歷
    工作內(nèi)容: - 研究酒店行業(yè)發(fā)展趨勢、市場競爭格局及消費(fèi)者需求變化,結(jié)合酒店集團(tuán)的整體戰(zhàn)略目標(biāo),制定中長期資源戰(zhàn)略規(guī)劃,明確資源配置方向與優(yōu)先級; - 定期分析酒店及集團(tuán)的資源現(xiàn)狀,識別資源缺口與冗余問題,提出資源優(yōu)化方案,確保資源規(guī)劃與酒店業(yè)務(wù)發(fā)展相匹配; - 建立和維護(hù)優(yōu)質(zhì)供應(yīng)商網(wǎng)絡(luò),對供應(yīng)商進(jìn)行篩選、評估、談判與合作管理,優(yōu)化供應(yīng)商結(jié)構(gòu),爭取有利的采購價格和服務(wù)條款; - 推動供應(yīng)鏈數(shù)字化建設(shè),引入供應(yīng)鏈管理系統(tǒng),提升供應(yīng)鏈可視化和協(xié)同效率; - 建立國內(nèi)的資源庫及供應(yīng)鏈,不但可涵蓋國內(nèi)的酒店,更可以輻射香港及海外的酒店; - 招標(biāo)管理:包括供應(yīng)商選擇、招投標(biāo)文件的準(zhǔn)備、回標(biāo)協(xié)調(diào)和分析、談判、協(xié)調(diào)審批及集團(tuán)合同的管理; - 有機(jī)會在國內(nèi)的不同城市出差; - 完成領(lǐng)導(dǎo)安排的其他工作。 任職要求: -?大學(xué)本科或以上學(xué)歷,采購、供應(yīng)鏈、會計(jì)專業(yè)優(yōu)先考慮; - 至少10年酒店行業(yè)采購方或相關(guān)供應(yīng)商工作經(jīng)驗(yàn); - 至少5年經(jīng)理級經(jīng)驗(yàn),對采購流程有全局的了解,具備酒店集團(tuán)運(yùn)營或供應(yīng)鏈經(jīng)驗(yàn)者優(yōu)先考慮; - 態(tài)度積極正面,能夠持續(xù)學(xué)習(xí),有良好的抗壓性,良好的團(tuán)隊(duì)合作意識,與同事分享新知識; - 注重細(xì)節(jié),能準(zhǔn)確分析大量數(shù)據(jù),解決問題能力強(qiáng),具備出色的溝通能力,客戶服務(wù)意識和良好的談判技巧; - 具有強(qiáng)烈的責(zé)任心和敬業(yè)精神,工作積極主動,能夠承受較大的工作壓力。 - 強(qiáng)烈的誠信、責(zé)任感和道德感; - 良好的中英文口語和書寫能力; -??能熟練應(yīng)用EXCEL、WORD、POWERPOINT等OFFICE軟件; -??擅長于撰寫報告。
  • 上海-浦東新區(qū) | 8年以上 | 大專 | 提供食宿
    • 五險一金
    • 技能培訓(xùn)
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    • 職業(yè)成長快
    • 工作環(huán)境優(yōu)秀
    • 團(tuán)隊(duì)和諧
    國際高端酒店/5星級 | 500-999人
    • 投遞簡歷
    管理和領(lǐng)導(dǎo)宴會銷售團(tuán)隊(duì),負(fù)責(zé)酒店宴會、會議及活動的銷售策略制定與執(zhí)行,開發(fā)并維護(hù)高端客戶資源,確保達(dá)成年度營收目標(biāo),同時提供卓越的客戶服務(wù)體驗(yàn)。 制定年度宴會及會議銷售策略,確保團(tuán)隊(duì)完成銷售指標(biāo)。 開發(fā)新客戶并維護(hù)現(xiàn)有客戶關(guān)系,拓展市場。 分析市場趨勢及競爭對手動態(tài),調(diào)整銷售策略以提升市場份額。 帶領(lǐng)銷售團(tuán)隊(duì)進(jìn)行客戶談判、合同簽訂及活動執(zhí)行,確保高轉(zhuǎn)化率及客戶滿意度。 定期培訓(xùn)銷售團(tuán)隊(duì),提升銷售技巧、產(chǎn)品知識及服務(wù)水平。 與宴會運(yùn)營、餐飲及財(cái)務(wù)等部門緊密協(xié)作,確?;顒禹樌麍?zhí) 監(jiān)督銷售預(yù)算執(zhí)行情況,優(yōu)化成本控制。 定期提交銷售報告,分析業(yè)績數(shù)據(jù)并提出改進(jìn)方案。 崗位要求: 同等崗位工作經(jīng)驗(yàn)者優(yōu)先; 熟練的英語口語、書寫能力; 良好的抗壓能力; 良好的業(yè)績推動能力及團(tuán)隊(duì)管理能力;
  • 上海 | 8年以上 | 大專 | 提供食宿
    • 五險一金
    • 節(jié)日禮物
    • 技能培訓(xùn)
    • 領(lǐng)導(dǎo)好
    • 員工生日禮物
    • 包吃包住
    • 帥哥多
    • 美女多
    • 人性化管理
    • 崗位晉升
    國際高端酒店/5星級 | 500-999人
    • 投遞簡歷
    1、協(xié)調(diào)所有保持和增加業(yè)務(wù)量的方法。這包括廣告、促銷、個人推銷、宣傳、社區(qū)關(guān)系、特殊銷售項(xiàng)目等。 2、?創(chuàng)建并實(shí)施特殊計(jì)劃,通過以下方式實(shí)現(xiàn)更大的盈利能力: 1)增加平均利率 2)增加整體入住率 3)在非高峰期增加業(yè)務(wù)量 4)增加本地餐飲和宴會的銷售 3、提升酒店在當(dāng)?shù)厣鐓^(qū)的形象。 4、?作為社區(qū)的積極成員,通過協(xié)會、會員和其他行業(yè)組織參與。 5、?定期審核銷售和市場人員的活動報告,確保完成銷售目標(biāo)。 6、?定期審核內(nèi)部宣傳片的視覺效果,確保符合品牌標(biāo)準(zhǔn)。 7、與餐飲部合作,組織和推廣特別項(xiàng)目,以刺激社區(qū)內(nèi)的食品和飲料銷售,包括但限于比賽、舞會、派對、美食慶?;顒拥?。 8、與酒店以外的個人進(jìn)行互動,包括但不限于客戶、會議機(jī)構(gòu)、當(dāng)?shù)鼐频陞f(xié)會、政府旅游局、航空公司、旅行社、旅游運(yùn)營商、競爭對手和當(dāng)?shù)厣鐓^(qū)的其他成員。 9、調(diào)查潛在市場: 1)審核銷售部和前廳部的通信文件 2)分析客人歷史和登記卡文件 3)研究客人的問卷調(diào)查 4)審查本市游客的政府統(tǒng)計(jì)數(shù)據(jù) 5)分析競爭對手的銷售/促銷努力 6)研究各種參考資料和行業(yè)出版物以獲取銷售線索 ?10、?通過分析過去廣告活動的市場有效性,并與其他部門主管和廣告代理公司協(xié)商,向總經(jīng)理推薦對酒店最有效益的廣告類型。 11、?通過與社區(qū)和鄰近市場的航空公司、旅行社、商行、私人俱樂部和專業(yè)協(xié)會保持聯(lián)系,為酒店?duì)幦⌒碌暮椭貜?fù)的業(yè)務(wù)。 12、定期審核酒店的公關(guān)活動,確保酒店在當(dāng)?shù)睾腿珖襟w上的高度知名度。 13、監(jiān)督新營銷策略的發(fā)展。 14、?進(jìn)行市場調(diào)研。 15、?與綜合管理部配合進(jìn)行人力規(guī)劃和管理需求。 16、與財(cái)務(wù)部一起準(zhǔn)備和管理部門的預(yù)算。
  • 上海 | 10年以上 | 本科
    • 五險一金
    • 技能培訓(xùn)
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 人性化管理
    • 職業(yè)發(fā)展計(jì)劃
    • 員工活動
    • 免費(fèi)工作餐
    • 入職培訓(xùn)
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    崗位職責(zé): 一、戰(zhàn)略規(guī)劃與體系建設(shè) 1、參與擬定錦江麗笙酒店發(fā)展規(guī)劃、編制年度經(jīng)營計(jì)劃等。在組織架構(gòu)調(diào)整、人才布局等重大決策上為行政委員會提供專業(yè)建議。定期深度剖析人力資源現(xiàn)狀與市場動態(tài),產(chǎn)出分析報告,助力公司把握行業(yè)趨勢。 2、依據(jù)公司發(fā)展戰(zhàn)略,制定中長期人力資源規(guī)劃及年度實(shí)施計(jì)劃,明確實(shí)施路徑與分工,并推進(jìn)落實(shí)。 3、設(shè)計(jì)并持續(xù)優(yōu)化公司人力資源管理體系(含招聘、培訓(xùn)、績效、薪酬、員工關(guān)系等模塊)。 組織架構(gòu)與制度設(shè)計(jì),確保各項(xiàng)制度、流程既符合公司定位,又具實(shí)操性與合規(guī)性。持續(xù)跟進(jìn)體系運(yùn)行效果,依據(jù)內(nèi)外部環(huán)境變化及時優(yōu)化,提升人力資源管理效能。 二、核心業(yè)務(wù)管理 1、人才招聘與梯隊(duì)建設(shè)。搭建多元化招聘渠道,開發(fā)數(shù)字化勝任力模型,將錦江麗笙品牌標(biāo)準(zhǔn)嵌入招聘評估工具。統(tǒng)籌高層管理人才及關(guān)鍵崗位的獵聘與儲備。推動人才盤點(diǎn)、繼任計(jì)劃、輪崗機(jī)制、管培生項(xiàng)目,構(gòu)建系統(tǒng)化管理梯隊(duì),有效支持業(yè)務(wù)擴(kuò)張需求。 2、績效與薪酬管理。設(shè)計(jì)具有市場競爭力的薪酬福利體系。根據(jù)公司的業(yè)績目標(biāo),優(yōu)化激勵考核評價體系,審核考核結(jié)果并推動獎懲方案落地。設(shè)計(jì)利潤分享計(jì)劃方案,將公司GOP目標(biāo)與獎金池掛鉤。 3、培訓(xùn)與組織發(fā)展。建立符合公司戰(zhàn)略發(fā)展要求的培訓(xùn)體系,制定公司年度培訓(xùn)規(guī)劃, 監(jiān)督下屬酒店實(shí)施專業(yè)技能與管理能力培訓(xùn)。搭建學(xué)習(xí)平臺架構(gòu),賦能酒店和的員工學(xué)習(xí)與發(fā)展。 4、實(shí)施“品牌文化融合”活動,推動價值觀落地,提升旗下酒店對錦江麗笙企業(yè)文化的認(rèn)同度,增強(qiáng)凝聚力與滿意度,打造高素質(zhì)、富有活力的酒店人才團(tuán)隊(duì)。 三、人力成本與合規(guī)管控 1、編制人力資源預(yù)算,監(jiān)控人力成本并優(yōu)化資源配置。 2、主導(dǎo)年度人力資源審計(jì),確保勞動政策合規(guī)性,規(guī)避法律風(fēng)險。 3、指導(dǎo)旗下酒店人力資源工作,協(xié)調(diào)多店間人才調(diào)配與經(jīng)驗(yàn)共享。 任職要求: 1.大學(xué)本科及以上學(xué)歷,有人力資源專業(yè)背景者優(yōu)先考慮。 2.具備10年以上的國際、國內(nèi)高端品牌全面人力資源的管理經(jīng)驗(yàn),并擁有相同崗位的工作經(jīng)驗(yàn)。 3.精通國家勞動法及相關(guān)政策,酒店行業(yè)人力資源管理模式并有豐富的實(shí)踐經(jīng)驗(yàn),對人力資源管理各個職能模塊均有深入的認(rèn)識。 4.有親和力,很強(qiáng)的激勵、溝通、協(xié)調(diào)、團(tuán)隊(duì)領(lǐng)導(dǎo)能力,責(zé)任心、事業(yè)心。 5.具有充分的團(tuán)隊(duì)合作精神、敬業(yè)精神及職業(yè)道德。 6.具有出色的領(lǐng)導(dǎo)能力,文化適應(yīng)能力和靈活性,能夠合理處理沖突,有效應(yīng)變。 7.能用英語溝通。 8.能接受頻繁出差。
  • 上海 | 10年以上 | 本科
    • 五險一金
    • 技能培訓(xùn)
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 人性化管理
    • 職業(yè)發(fā)展計(jì)劃
    • 員工活動
    • 免費(fèi)工作餐
    • 入職培訓(xùn)
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    崗位職責(zé): 1.主導(dǎo)酒店籌建項(xiàng)目全周期管理,建立籌備開業(yè)預(yù)算,制定分階段里程碑計(jì)劃,明確時間節(jié)點(diǎn)、資源分配及責(zé)任分工。 2.統(tǒng)籌技術(shù)服務(wù)、工程、采購等跨部門相關(guān)人員,確保硬件設(shè)施(如客房、餐飲、會議空間)符合品牌標(biāo)準(zhǔn)及市場需求,并協(xié)調(diào)解決設(shè)計(jì)變更與工程沖突問題。 3.在項(xiàng)目籌建期,系統(tǒng)性識別施工延期、成本超支及合規(guī)漏洞等潛在風(fēng)險,制定應(yīng)急預(yù)案并推動落實(shí)。 4.監(jiān)督消防、環(huán)保、安保等專項(xiàng)驗(yàn)收流程,跟進(jìn)項(xiàng)目開業(yè)所需的各種許可證,確保符合當(dāng)?shù)胤ㄒ?guī)與行業(yè)標(biāo)準(zhǔn),并通過建立供應(yīng)商評估與管控機(jī)制,有效防范合同糾紛與質(zhì)量風(fēng)險。 5.制定開業(yè)倒計(jì)時計(jì)劃,協(xié)調(diào)財(cái)務(wù)、工程、市場銷售、餐飲、人力資源等部門完成開業(yè)物資采購、人員招聘及培訓(xùn),并確保項(xiàng)目預(yù)算和采購合規(guī)性。 6.建立開業(yè)初期關(guān)鍵指標(biāo)體系,包括入住率、每間可售房收入、客戶滿意度等。 分析運(yùn)營數(shù)據(jù),識別瓶頸問題,并提出改進(jìn)方案。 任職要求: 1.本科及以上學(xué)歷,酒店管理、工程管理等相關(guān)專業(yè)優(yōu)先。 2.擁有10年以上酒店管理及運(yùn)營經(jīng)驗(yàn),其中8年左右的國際或國內(nèi)知名品牌籌開及在營酒店高層管理經(jīng)驗(yàn)。有過同時負(fù)責(zé)多家酒店籌開運(yùn)營全周期經(jīng)歷者優(yōu)先。 3.具有充分的團(tuán)隊(duì)合作精神、敬業(yè)精神及職業(yè)道德。 4.具有出色的領(lǐng)導(dǎo)能力,文化適應(yīng)能力和靈活性,能夠合理處理沖突,有效應(yīng)變。 5.能用英語溝通。 6.能接受頻繁出差。
  • 上海 | 10年以上 | 本科
    • 五險一金
    • 技能培訓(xùn)
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 人性化管理
    • 職業(yè)發(fā)展計(jì)劃
    • 員工活動
    • 免費(fèi)工作餐
    • 入職培訓(xùn)
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    崗位職責(zé): 1.參與制定錦江麗笙酒店品牌戰(zhàn)略,明確品牌差異化定位、目標(biāo)客群及市場拓展方向,確保與公司長期發(fā)展目標(biāo)一致。 2.主導(dǎo)品牌標(biāo)準(zhǔn)體系的搭建與迭代,涵蓋服務(wù)流程、產(chǎn)品設(shè)計(jì)、視覺形象等,保障品牌一致性。 3.協(xié)同市場營銷部門制定品牌傳播策略,通過數(shù)字化營銷、會員體系、跨界合作等提升品牌影響力。 4.建立連鎖酒店運(yùn)營標(biāo)準(zhǔn)操作流程和服務(wù)質(zhì)量檢查體系,涵蓋開業(yè)籌備、日常運(yùn)營、質(zhì)量控制等環(huán)節(jié),確保高效執(zhí)行落地,同時,推動ESG(環(huán)境、社會、治理)標(biāo)準(zhǔn)在運(yùn)營中的實(shí)施。 5.參與酒店總經(jīng)理勝任力及業(yè)績評估,監(jiān)督并督導(dǎo)總經(jīng)理完成總部下達(dá)的任務(wù)及目標(biāo),同時聯(lián)合公司各職能部門,通過經(jīng)營分析會等多種形式與酒店管理團(tuán)隊(duì)共同回顧重要經(jīng)營指標(biāo),敦促、指導(dǎo)酒店實(shí)現(xiàn)各項(xiàng)目標(biāo),確保盈利最大化。 6.定期拜訪或電話溝通,確保業(yè)主了解品牌標(biāo)準(zhǔn)、公司政策及促銷活動,獲得業(yè)主對公司各類經(jīng)營活動的支持,并維護(hù)好與業(yè)主關(guān)系。 7.確保各酒店遵守法律法規(guī)和行業(yè)標(biāo)準(zhǔn),并能識別及應(yīng)對運(yùn)營中的潛在風(fēng)險,制定應(yīng)急預(yù)案。 8.向公司和酒店管理團(tuán)隊(duì)提供建設(shè)性反饋意見,并能引領(lǐng)團(tuán)隊(duì),樹立榜樣。 任職要求: 1.大學(xué)本科及以上學(xué)歷。擁有酒店運(yùn)營、餐飲管理專業(yè)學(xué)歷者優(yōu)先。 2.擁有15年的酒店管理及運(yùn)營經(jīng)驗(yàn),其中10年左右的國際或國內(nèi)知名品牌高層管理經(jīng)驗(yàn)。有過同時負(fù)責(zé)多家酒店運(yùn)營經(jīng)歷者優(yōu)先。 3.有豐富的酒店運(yùn)營管理經(jīng)驗(yàn)。擁有酒店籌備開業(yè)經(jīng)驗(yàn)者優(yōu)先。 4.具有充分的團(tuán)隊(duì)合作精神、敬業(yè)精神及職業(yè)道德。 5.具有出色的領(lǐng)導(dǎo)能力,文化適應(yīng)能力和靈活性,能夠合理處理沖突,有效應(yīng)變。 6.英語流利。 7.能接受頻繁出差。
  • 上海 | 8年以上 | 大專 | 提供食宿
    • 五險一金
    • 節(jié)日禮物
    • 技能培訓(xùn)
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 年度旅游
    • 包吃包住
    • 人性化管理
    • 領(lǐng)導(dǎo)好
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    【崗位職責(zé)】 1、全面負(fù)責(zé)酒店MICE(會議、獎勵旅游、大型會議及展覽)業(yè)務(wù)的戰(zhàn)略規(guī)劃與銷售目標(biāo)制定,帶領(lǐng)團(tuán)隊(duì)完成年度銷售指標(biāo); 2、開發(fā)并維護(hù)企業(yè)客戶、政府機(jī)構(gòu)、行業(yè)協(xié)會等MICE業(yè)務(wù)資源,建立長期穩(wěn)定的合作關(guān)系; 3、分析市場趨勢及競爭對手動態(tài),制定差異化的銷售策略,提升酒店在MICE市場的占有率; 4、統(tǒng)籌大型會議、宴會及活動的全流程執(zhí)行,協(xié)調(diào)內(nèi)部各部門資源,確?;顒禹樌涞兀?5、負(fù)責(zé)MICE團(tuán)隊(duì)的組建、培訓(xùn)及日常管理,優(yōu)化銷售流程,提升團(tuán)隊(duì)整體業(yè)績; 6、定期提交銷售報告及市場分析,為管理層提供決策支持。 【崗位要求】 1、具備優(yōu)秀的市場洞察力及商務(wù)談判能力,熟悉MICE行業(yè)運(yùn)作模式及客戶需求; 2、出色的團(tuán)隊(duì)管理經(jīng)驗(yàn),能夠有效激勵和帶領(lǐng)銷售團(tuán)隊(duì)達(dá)成目標(biāo); 3、具備較強(qiáng)的項(xiàng)目統(tǒng)籌能力,能高效協(xié)調(diào)跨部門合作; 4、抗壓能力強(qiáng),適應(yīng)快節(jié)奏工作環(huán)境; 5、對酒店行業(yè)有深刻理解,擁有高端酒店或相關(guān)領(lǐng)域MICE銷售經(jīng)驗(yàn)者優(yōu)先。
  • 上海-浦東新區(qū) | 8年以上 | 大專 | 食宿面議
    • 五險一金
    • 節(jié)日禮物
    • 技能培訓(xùn)
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 氧吧里的酒店
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    崗位職責(zé) 1、做好廚房的組織領(lǐng)導(dǎo)與業(yè)務(wù)管理工作 2、負(fù)責(zé)指揮烹調(diào)工作,制定菜單,對菜點(diǎn)質(zhì)量現(xiàn)場把關(guān)知道 3、負(fù)責(zé)廚房衛(wèi)生工作 4、控制食品成本、合理使用各種原料,減少浪費(fèi) 崗位要求 1、熟悉韓餐飲食的工作規(guī)范和要求,掌握配菜的各種操作技術(shù)的質(zhì)量要求 2、了解食品衛(wèi)生法,能按工作規(guī)范和質(zhì)量標(biāo)準(zhǔn)要求獨(dú)立進(jìn)行工作,并有相應(yīng)的技術(shù)等級
  • 上海-浦東新區(qū) | 8年以上 | 大專
    • 五險一金
    • 技能培訓(xùn)
    • 帶薪年假
    • 包吃包住
    • 員工生日禮物
    • 崗位晉升
    • 節(jié)日禮物
    • 每周雙休
    • 領(lǐng)導(dǎo)好
    • 人性化管理
    國際高端酒店/5星級 | 50-99人
    • 投遞簡歷
    【崗位職責(zé)】 1、負(fù)責(zé)規(guī)劃酒店的市場發(fā)展策略,把握酒店在行業(yè)中的發(fā)展方向,完成酒店在行業(yè)中的市場定位,及時提供市場反饋并對酒店的市場操作計(jì)劃不斷優(yōu)化與完善; 2、通過各種市場推廣手段完成既定的品牌營銷目標(biāo),對營銷預(yù)期目標(biāo)及實(shí)際效果負(fù)責(zé); 3、負(fù)責(zé)大客戶開發(fā)、渠道拓展、商務(wù)洽談、開發(fā)和協(xié)調(diào)各類媒體資源,建立有效的媒介傳播手段等; 4、負(fù)責(zé)團(tuán)隊(duì)的建設(shè)與管理,全面安排、管理市場部的年度市場策略和市場計(jì)劃; 5、其他隸屬市場銷售部的工作; 【崗位要求】 1、大專以上學(xué)歷;至少兩年以上市場銷售部門管理崗位工作經(jīng)驗(yàn);熟悉浦東酒店銷售市場; 2、對市場營銷工作有深刻認(rèn)知,有較強(qiáng)的市場感知能力、敏銳地把握市場動態(tài)、市場方向的能力、密切的媒體合作關(guān)系; 3、高度的工作熱情,良好的團(tuán)隊(duì)合作精神,有較強(qiáng)的觀察力和應(yīng)變能力、出色的人際溝通能力、團(tuán)隊(duì)建設(shè)能力、組織開拓能力。
  • 收益經(jīng)理

    1.2萬-1.5萬
    上海 | 8年以上 | 本科 | 食宿面議
    • 五險一金
    • 帶薪年假
    • 包吃包住
    • 人性化管理
    • 管理規(guī)范
    • 崗位晉升
    • 技能培訓(xùn)
    • 年度旅游
    • 節(jié)日禮物
    • 領(lǐng)導(dǎo)好
    • 投遞簡歷
    主要職責(zé) Main DutiesAdministration 行政管理 §?To oversee the Revenue department daily operations 負(fù)責(zé)收益部的日常運(yùn)作。 §?To attend regular departmental communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary. §?出席部門日常的溝通會議,并確保會議的有效性。 財(cái)務(wù) Financial §?To analyse the current revenue generation trends of the hotel in order to identify critical areas for Revenue Enhancement. 為確保酒店收益增加,要不斷分析酒店目前的市場趨勢并發(fā)現(xiàn)新的增長機(jī)會。 §?To develop and implement integrated solutions which enable the hotel to leverage increased profitability via Business Intelligence and Revenue Management practices, focusing on revenue engineering at all profit centres of the hotel and improving efficiency in cost control. 制定和實(shí)施能利用市場分析的結(jié)果能夠使得酒店的利潤maximum的方案,方案應(yīng)包括所有酒店的所有營業(yè)點(diǎn),提高效率,控制成本。 §?To assist in monthly and weekly reforecasting. 協(xié)助制定每周和每月的市場預(yù)測。 §?To assist in managing costs based on key performance indicators. 根據(jù)酒店業(yè)績指數(shù),協(xié)助管理成本投入。 §?To ensure that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information 確保有效管理所有和財(cái)務(wù)相關(guān)的資料并嚴(yán)格遵循公司相關(guān)政策及規(guī)定,包括及時和準(zhǔn)確地報告相關(guān)財(cái)務(wù)營業(yè)信息。 營銷 Marketing? §?To assist the Director of Marketing / Sales and the revenue departments in maximising revenue and yield through business trend analysis, highlighting areas of opportunity and ensuring delivery and maintenance of optimum data mining, revenue management, pricing and distribution strategies on an ongoing basis. 通過有效的市場趨勢分析、發(fā)現(xiàn)新的商業(yè)機(jī)會、有效地管理資料庫、收益管理及價格策略,協(xié)助市場總監(jiān)/銷售總監(jiān)以及各營收部門不斷實(shí)現(xiàn)利潤。 §?To assist with inventory and forecasting methods of both FIT and group business, to ensure optimal strategies and controls are in place to minimise displacement and maximise total hotel revenues. 協(xié)助管理團(tuán)隊(duì)和散客的房間狀態(tài),確保使用策略和控制使利潤maximum。 §?To monitor and provide feedback on the hotel’s effective use of Hyatt systems, tools and procedures in areas of business intelligence, revenue management, inventory management and dynamic pricing to maximise Hyatt’s competitive advantage in the marketplace. 追蹤及反饋酒店市場途徑、程序及系統(tǒng)使用的有效性,包括商業(yè)機(jī)會、收益管理、房態(tài)管理及靈活而強(qiáng)競爭力的價格策略。 §?To manage the re-engineering and enforcement of business processes in all areas to ensure data cleanliness and data integrity. 在酒店?duì)I運(yùn)過程中確保資料庫的有效性和真實(shí)性。 §?To conduct training with Front Office associates to ensure correct procedures are in place at check in and check out to ensure the availability and validity of data for analysis. 為前廳部的員工提供必要的培訓(xùn),目的是確保他們在入住和退房過程中可以獲取有效的資料協(xié)助市場分析工作。 營銷?商業(yè)頭腦 Marketing?and Business Intelligence? §?To provide the hotel?Sales?and?Marketing Team with business intelligence based on Cognos data mining solutions and secondary resources (PMS reports). 根據(jù)Cognos和Opera的歷史資料為市場銷售團(tuán)隊(duì)提供有效的分析數(shù)字。 §?To ensure the accuracy and validity of the data presented in the revenue related systems. 確保收益相關(guān)系統(tǒng)內(nèi)數(shù)據(jù)的準(zhǔn)確和有效性。 §?To provide the hotel with external market intelligence using tools, access to a Global Distribution System, Internet web sites and corporate resources etc. 通過各種市場工具及渠道,提供酒店同行和直接競爭對手的分析報告。 §?To assist the Director of Marketing / Sales and the management team to have a structured approach to strategic marketing making use of all internal and external tools available to the hotel and providing standard analytical reporting to ensure the adopted strategies are measurable (i.e. promotion tracking). 合理利用各種外部內(nèi)部的資源,協(xié)助市場/銷售總監(jiān)使用有效的市場策略并提供可衡量的策略指數(shù)。 §?To undertake in depth business analysis of each revenue generating department, making recommendations concerning the ideal customer market / base, overall strategy and promotional tactics. 對所有營收部門采取深入地市場分析,通過全面的銷售策略和促銷戰(zhàn)略堅(jiān)持理想的市場方向。 §?To assist the Director of Marketing / Sales in the strategic direction of the Sales Team by assisting the Sales Managers with their Personal Business Plans, corporate account classification (key account management) as well as ensuring monthly reporting needs are met. 協(xié)助市場/銷售總監(jiān)制定銷售策略方向,及協(xié)助銷售經(jīng)理根據(jù)個人的商業(yè)計(jì)劃及客戶資源實(shí)現(xiàn)月度商業(yè)目標(biāo)。 §?To actively participate in the formulation and submission of the Annual Business Plan. 參與年度酒店商業(yè)計(jì)劃的準(zhǔn)備和提交。 §?To constantly develop and update the hotel’s “ideal” customer segmentation that leads to the highest overall profitability and to make recommendations based on the findings. 連續(xù)不斷的發(fā)展和更新酒店理想市場份額信息,并根據(jù)這些信息使酒店達(dá)到利潤目標(biāo)。 §?To work in close collaboration with the Marketing Communication Manager to ensure the chosen marketing communications are consistent with the hotel’s targeted customer’s profile, preferences, and behaviours.? 緊密與市場傳訊部緊密合作和確認(rèn)市場溝通渠道及方式是和酒店的目標(biāo)客戶群是?一致的。 §?To offer quantitative information to Marketing Communications regarding the targeted market’s size, yield, booking, past promotion results, etc, for planning and ROI calculation. 提供詳盡的投入回報報告給市場傳訊部,包括目標(biāo)市場的規(guī)模/效益/預(yù)定/過去推廣活動結(jié)果等。 贏利管理/資源分配 Revenue Management / Pricing and Distribution §?To optimise forecasting through the use of Business Intelligence and Revenue Management applications (IDeaS software where available). 根據(jù)所有的市場工具提供積極的營業(yè)預(yù)測報告。 §?To ensure optimal inventory controls are in place for FIT / Group and for the hotel as a whole. 確保優(yōu)化的房態(tài)控制給到團(tuán)隊(duì)和散客銷售。 §?To provide strategic, critical input?and chair?the weekly yield meeting. 提供建設(shè)性的戰(zhàn)略信息并主持?每周收益會議。 §?To monitor and constantly adapt pricing strategies in the context of competitor strategies and market fluctuations. 緊密檢測競爭對手及市場波動的所有價格信息。 §?To define discounting strategies and adapt product packaging according to customer needs and consistency of product delivery. 詳細(xì)說明所有折扣策略符合客戶需求的套餐產(chǎn)品信息。 §?To provide strategic consultation on effective revenue generating processes through Spirit / Reserve inventory usage, rate control management, pricing and distribution. 通過房態(tài)使用情況和價格管理為有效實(shí)現(xiàn)利潤目標(biāo)的過程提供戰(zhàn)略性建議。 §?To ensure distribution through all channels is in line with Hyatt International Distribution strategy and closely monitor business shifts between channels (Channel Management). 檢測及確保所有分銷渠道是符合凱悅國際的價格策略。 §?To ensure Dynamic Pricing Strategies (DPS) are increasing the hotel’s overall sales and profitability and to review and assist in the re-design of the pricing strategies if necessary (in hotels that have converted to DPS). 確保價格策略體系(DPS)正在增加酒店的總銷售額和利潤,如果有必要協(xié)助重新制定定價策略。 技能 Technical §?To be familiar with the technical set up of the local Cognos solution, general dataflow, database structure and monthly extract procedure. 熟悉的技術(shù)建立了公司的解決方案,一般數(shù)據(jù)流,數(shù)據(jù)庫結(jié)構(gòu)和每月提取程序。 §?To be familiar with the escalation procedure in case of support issues with the solution. 在需要解決方案時熟練啟動支持程序。 §?To be familiar with the technical set up and usages for all tools including revenue management system throughout the strategic marketing process. 在整個戰(zhàn)略營銷過程中,熟練運(yùn)用技術(shù)和所有工具,包括收入管理系統(tǒng)等。 人員管理 People Management §?To ensure the punctuality and appearance of the Revenue department, making sure that he/she wears the correct uniform and maintains a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. 確保符合部門的儀容儀表標(biāo)準(zhǔn),包括制服、?個人衛(wèi)生及化妝。 §?To conduct regular review, communication and extend support to?Reservation?department in his/her professional development goals. 與預(yù)訂部保持定期反饋和溝通并提供支持以幫助他們實(shí)現(xiàn)部門目標(biāo)。 §?To?work?together with Reservation Manager to maximise the effectiveness of the?Reservation?department,?developing his/her skills and abilities through the appropriate training, coaching, and/or mentoring with revenue mindsets. 與預(yù)訂經(jīng)理合作,提高預(yù)訂部門的效率,通過適當(dāng)?shù)呐嘤?xùn)、輔導(dǎo)和/或以收入思維方式指導(dǎo)來發(fā)展他/她的技能和能力。 §?To support the implementation of The People?Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. 協(xié)助人本哲學(xué)的執(zhí)行,展現(xiàn)和和強(qiáng)化凱悅的文化價值特征。 §?To ensure has a complete understanding of and adheres to associate rules and regulations and policies and regulations relating to fire and hazard safety, and security. 確保完全理解和遵循員工政策和標(biāo)準(zhǔn),包括安全、火警等程序。 §?To support the implementation of changes as a result of the?Associates?Experience Survey. 支持員工體驗(yàn)調(diào)查中改進(jìn)方法的實(shí)施。 其它職責(zé) Other Duties §?To maintain strong, professional relationships with relevant representatives from competitor hotels and other organisations. 與酒店的競爭對手以及相關(guān)聯(lián)的組織發(fā)展良好,專業(yè)的關(guān)系。 §?To respond to changes in the Marketing function as dictated by the industry, company and hotel. 做出市場對行業(yè),公司以及酒店的變化做出相應(yīng)的調(diào)整。 §?To read the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety. 閱讀酒店的員工手冊,并了解和遵守酒店的規(guī)章制度,特別是在政策和程序有關(guān)消防,衛(wèi)生,健康以及安全部分。 §?To attend training sessions and meetings as and when required. 參加必要的培訓(xùn) §?To carry out any other reasonable duties and responsibilities as assigned. 配合其他合理的義務(wù)和責(zé)任的分配。
  • 面點(diǎn)師

    6.5千-7千
    上海 | 10年以上 | 學(xué)歷不限 | 提供食宿
    • 投遞簡歷
    45歲以下 會包子 水餃面條燒餅等
  • 上海 | 8年以上 | 大專 | 提供食宿
    • 五險一金
    • 技能培訓(xùn)
    • 帶薪年假
    • 崗位晉升
    • 員工生日禮物
    • 語言培訓(xùn)
    • 年終獎
    • 包吃包住
    • 人性化管理
    • 領(lǐng)導(dǎo)好
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    根據(jù)預(yù)訂優(yōu)質(zhì)快速的為客人辦理入住手續(xù),確認(rèn)相關(guān)信息,如:房價,人數(shù)等,依客人喜好予以排房。向客人介紹酒店各種宣傳促銷活動及推銷希爾頓榮譽(yù)客會給非會員,吸引新會員的加入。指引去房間的方向并解釋房卡的使用方法,向客人分發(fā)禮物等。 確保入住期間的各項(xiàng)需求能有效滿足,幫助客人辦理外幣兌換及結(jié)帳手續(xù)。接收現(xiàn)金,信用卡,旅行支票,公司或第三方付費(fèi)等付款方式。 熱情友好的問候客人,對客人的合理需求予以積極恰當(dāng)?shù)幕貞?yīng)。準(zhǔn)確提供各種信息 對自己權(quán)限范圍內(nèi)不能予以解決的問題和需求,及時反饋給相應(yīng)部門和人員予以解決。 積極的工作,友好的為客人提供服務(wù)。 積極參加所需的各種培訓(xùn),提高工作能力。 致力于酒店工作,為酒店發(fā)展提供創(chuàng)造性的建議,為顧客和整個團(tuán)隊(duì)提供高品質(zhì)服務(wù)。 依照預(yù)訂為客人辦理入住,核對預(yù)訂信息,希爾頓榮譽(yù)客會號及航空公司會員號,確保入住登記表的完整性及付款方式安全有效。 采取必要行動,及時有效的處理顧客的不滿,適當(dāng)?shù)臅r候告知值班經(jīng)理或賓客關(guān)系經(jīng)理?;卦L客人,確保客人對解決方法滿意。 維護(hù)顧客檔案和信息,確保預(yù)訂的有效性和準(zhǔn)確性。 確保VIP客人個性化服務(wù)待遇。 協(xié)助賓客服務(wù)經(jīng)理按客人喜好分配房間。 為VIP客人或特殊場合安排活動,例如:過生日和度蜜月的賓客。 提供VIP賓客禮遇的單頁,確保賓客享用到所有禮遇。 協(xié)助銷售,預(yù)定和業(yè)務(wù)發(fā)展團(tuán)隊(duì)共同為公司客人提供服務(wù)。 引入新的榮譽(yù)客會會員,確保會員應(yīng)得利益,為會員提供優(yōu)質(zhì)專業(yè)的服務(wù)。 確保所有帳單消費(fèi)的精準(zhǔn)性,為客人提供高效快捷的結(jié)帳服務(wù)。
  • 上海-松江區(qū) | 8年以上 | 大專 | 提供食宿
    • 五險一金
    • 技能培訓(xùn)
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    • 希爾頓員工價
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    工作職責(zé) 1.全面負(fù)責(zé)酒店所有產(chǎn)品的宣傳與銷售工作,包括但不限于客房,餐飲,宴會,等。 2.帶領(lǐng)團(tuán)隊(duì)完成酒店設(shè)定的銷售目標(biāo)及相關(guān)任務(wù)。 3.制定銷售計(jì)劃并確保所有團(tuán)隊(duì)成員按照計(jì)劃執(zhí)行對所負(fù)責(zé)的地區(qū)或行業(yè)的客戶進(jìn)行維護(hù)及開發(fā),通過電話銷售,當(dāng)面拜訪等形式了解客戶需求并最終達(dá)成銷售。 4.總結(jié)管理酒店的銷售流程。定期對銷售進(jìn)行工作評估,確保每個銷售人員完成銷售目標(biāo) 5.監(jiān)管銷售的產(chǎn)值并且根據(jù)市場變化調(diào)整銷售的行動。 6.組織出差的計(jì)劃表并且管理出差的經(jīng)費(fèi),優(yōu)化市場銷售力度。 7.與會展公司,航空公司,旅行社和希爾頓區(qū)域銷售辦公室建立良好的聯(lián)系。 8.使銷售部的每一位員工了解自己的職責(zé),目標(biāo),成績,一年兩次對員工進(jìn)行評估。 9.親自管理及維護(hù)重要的客戶。 10.建立個人銷售的目標(biāo),并且挑選重要的客戶。 11.與宴會銷售部,市場傳訊部和收益管理部共同調(diào)整團(tuán)隊(duì)定房,完成酒店內(nèi)部生產(chǎn)力優(yōu)化。 12.確保銷售團(tuán)隊(duì)可以高效地制作完成報價,合同發(fā)送給客戶并及時跟進(jìn),邀約客戶進(jìn)行酒店參觀。 13.確保部門及時發(fā)送團(tuán)隊(duì)工作單,宴會工作單 同時確保相關(guān)部門接收到相關(guān)信息 14.主動收集市場及行業(yè)信息與銷售團(tuán)隊(duì)其他成員分享,抓住商機(jī)并最終轉(zhuǎn)換為生意確認(rèn)下來。 15.了解并熟悉競爭對手的所有產(chǎn)品信息,包括主要客戶及其產(chǎn)量、酒店客房、餐飲、會務(wù)相關(guān)促銷信息等,并及時反饋信息給商務(wù)發(fā)展總監(jiān)。 16.在主要客戶、團(tuán)隊(duì)負(fù)責(zé)人及貴賓到店時歡迎其光臨或入住酒店。 17.組織定期的會議,確保銷售團(tuán)隊(duì)與酒店運(yùn)作團(tuán)隊(duì)有效的溝通,并協(xié)助宴會銷售部或運(yùn)營部跟進(jìn)宴會或會議中發(fā)生的事件。 18.無論何時,增加銷售額,并對團(tuán)隊(duì)及宴會收入進(jìn)行有效的預(yù)測。 19.負(fù)責(zé)部門相關(guān)部分的預(yù)算制定,并積極參與預(yù)測及市場計(jì)劃的制定。 20.定期給員工進(jìn)行培訓(xùn),確保團(tuán)隊(duì)熟悉酒店產(chǎn)品及流程,可以高效的發(fā)掘客戶需求并為之提供專業(yè)的定制服務(wù)。 21.定期分析客戶產(chǎn)量及客源市場結(jié)構(gòu),預(yù)判市場發(fā)展趨勢并提前設(shè)計(jì)產(chǎn)品及渠道以便抓住商機(jī)。 22.領(lǐng)導(dǎo)銷售團(tuán)隊(duì)達(dá)到部門目標(biāo)。 23.主持部門會議。 24.如有必要 ,該部門有權(quán)更改或補(bǔ)充該職位描述。 25.完成任何其他合理的職責(zé)和被指派的職責(zé)。 崗位要求: 1.大學(xué)專科及以上學(xué)歷 2.良好的中英文讀寫能力。 3.能在強(qiáng)壓下勝任工作。 4.擁有一定的客戶資源以及豐富的上海酒店行業(yè)銷售工作經(jīng)驗(yàn)。 5.具備出色的酒店產(chǎn)品銷售及客戶開發(fā)能力。 6.度假酒店銷售工作經(jīng)歷優(yōu)先考慮 7.具備設(shè)立最適合酒店的總體營業(yè)目標(biāo)及行動方案的能力。 8.具備制訂和執(zhí)行營業(yè)預(yù)算及經(jīng)營計(jì)劃的能力。 9.具備高效地推廣和將品牌定位在理想的水平的能力。 10.掌握政治,經(jīng)濟(jì)和社會方面的知識及市場趨勢。 11.具有良好的溝通技巧,處理危機(jī)的知識和能力。 12.良好的江浙滬市場工作經(jīng)驗(yàn)
  • 上海 | 8年以上 | 本科 | 提供吃
    • 五險一金
    • 節(jié)日禮物
    • 帶薪年假
    • 崗位晉升
    • 員工生日禮物
    • 年度旅游
    卓越雇主
    卓越雇主
    國際高端酒店/5星級 | 500-999人
    • 投遞簡歷
    1、領(lǐng)導(dǎo)并組織高效的宴會銷售及團(tuán)隊(duì)銷售團(tuán)隊(duì),包括招聘、培訓(xùn)、發(fā)展和監(jiān)督,并遵循凱賓斯基標(biāo)準(zhǔn)。 Leadingand organizing an effective Group & Event Sales Team including recruitment,training, development and supervision in compliance with the KempinskiStandards. 2、監(jiān)控、監(jiān)督并持續(xù)提升部門/酒店的服務(wù)質(zhì)量,鞏固并提升酒店在活動及團(tuán)體領(lǐng)域的市場地位,確保活動及團(tuán)體領(lǐng)域的收益,以達(dá)到或超越預(yù)定預(yù)算。 Monitoring,supervising and constantly improving the Service Quality of theDepartment/Hotel Consolidationand advancement of the hotel’s market position in the Event & Group domain Revenuemaximization in Event & Group field to reach or surpass the predeterminedbudget. 3、與各部門進(jìn)行全面溝通,以確保高賓客滿意度。 Comprehensiveover-departmental communication to ensure highest possible guest satisfaction.
  • 上海 | 10年以上 | 學(xué)歷不限 | 提供食宿
    • 五險一金
    • 包吃包住
    • 帶薪年假
    • 崗位晉升
    • 技能培訓(xùn)
    • 生日派對
    • 美食節(jié)
    • 溫德姆員工價
    • 績效獎金
    • 好評獎金
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    崗位職責(zé) 1、監(jiān)督中廚房、宴會廚房的工作,控制所有設(shè)施及成本,增加餐飲部的利潤。 2、負(fù)責(zé)所有中餐的準(zhǔn)備、烹飪及裝飾工作,以達(dá)到質(zhì)量標(biāo)準(zhǔn)。 3、檢查存貨及成品。 4、檢查所有食品的準(zhǔn)備情況。 5、清楚所有食品的配料、技巧、烹飪方法及設(shè)備等方面的知識。 6、研究當(dāng)?shù)夭惋嬍袌?,極積開創(chuàng)新菜。 崗位要求 1、中專以上學(xué)歷,同崗位工作經(jīng)驗(yàn)3年以上,要求擅長本幫菜。 2、接受過專業(yè)技術(shù)訓(xùn)練,有烹飪相關(guān)職稱優(yōu)先。 3、有豐富的技術(shù)及行政經(jīng)驗(yàn),其中在五星級酒店工作不得少于三年以上。 4、懂得成本核算,食物原料及食品營養(yǎng)知識。 5、身體健康,精力充沛。 其他 本酒店所有崗位均要求到酒店現(xiàn)場進(jìn)行面試,廚房崗位如有必要,還需進(jìn)行試菜。
  • 上海 | 10年以上 | 本科 | 提供吃
    • 帶薪年假
    • 五險一金
    • 技能培訓(xùn)
    • 崗位晉升
    • 節(jié)假日活動
    • 展示個性
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    Here at the The Middle House, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun. With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story. Ready to join us at the The Middle House? The Middle House is an ode to modern-day Shanghai in the middle of historic Dazhongli. Designed by Italian architect Piero Lissoni using a mixture of Chinese materials like porcelain, ceramic, bamboo and lacquered textures, our House combines an impeccable sense of style with an eclectic art collection and a flair for dramatic entrances. Job Overview This role leads the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role. Key Responsibilities Welcome to the core of what being a Director of Guest Experience is all about! Here's the quick lowdown on what you'll do day-to-day: As a Director of Guest Experience, you’ll work to create and implement long term goals and strategies that will cause the hotel to succeed and grow. Leadership ?Ensures that team members have the competence, confidence and support to focus on making each guest interaction a pleasurable experience for both parties. ?Gives clear, concise directions, provides support and supervises team members to ensure that directions are properly executed. ?Establishes a climate of motivation and enthusiasm among your team and contributes to same in the Core Team. ?Leads by example, be intimately involved in meeting, greeting and entertaining guests and ensure your team learns from you. ?Looks for ways to refine and improve provision of service continually with your team. Marketing ?Understands our various sources of business and different expectations and has processes in place to deliver appropriate experiences. ?Be alert to business opportunities as they present themselves and share with other Core Team members. ?Ensures that the database of previous guests is accurately and completely maintained. ?Attends revenue management meetings and ensures that agreed upon strategies are implemented on a daily basis. ?Ensures that all team members are succinctly and accurately able to describe the experiences provided in each of our restaurants and bars. Communications ?Conducts regular brief, concise, well prepared weekly meetings and morning briefings and ensures follow-up. ?Ensures that all Core Team members receive a daily briefing on the preferences of all arriving guests. ?Spends time each day communicating with guests and soliciting direct feedback to be shared at the daily hotel meeting. ?Ensures the Guest Experience Managers daily log is completed accurately and to a high level of detail and ensures that this information is shared at the daily hotel service delivery meeting. ?Prepares for and participates fully in daily Service Delivery meetings and Core Team meetings. Operational ?Ensures that guest statistics and preferences are accurately maintained in system and that guest preferences are always acted upon. ?Creates and implements a process of welcome which is completely seamless. ?Maximises the use of available technology and systems to get results. ?Ensures the facilities, equipment and offices under your supervision are maintained in excellent condition. Technical Competency ?Develops ongoing training programmes with People & Culture which focus on the following areas: Confidence and spontaneity, fluent in English, Shanghai/ China knowledge – history, culture and geography, local attractions, restaurants and night spots, HMS Infor (PMS) knowledge. ?Networks within the company and the industry to keep abreast of developments affecting your field of expertise. ?Analyses guest and business partner feedback to assist in service enhancement. ?Protects the hotel’s financial interest by implementing controls for revenues, expenses, protection of assets whilst ensures guests get value for money and excellent service standards. ?Assists in ensuring that hotel provides accurate and timely monthly reports. Requirements Here's exactly what you need to excel in this role: ?Experience: 2-3 years as a Front Office Manager or similar capacity in luxury hotels in various countries. ?Education: College/ University degree in Hospitality Management or Business Management. ?Skills: Solid understanding of hotel accounting. Understanding of compiling and monitoring business plans. Proven skills as a trainer and developer of people. Demonstrated leadership ability. Demonstrate abilities as a strategic thinker. Good interpersonal skills. Sound analytical skills. Experience using hotel computer software Fidelio experience. Excellent computer skills in particular Microsoft Excel/ Word/ PowerPoint. Good command of English. ?Personality: Entrepreneurial/ business attitude. ?Extra Awesome: Experience with HMS Infor PMS We've kept it short and sweet – just the essentials you'll need. What We're Looking For: The Soul Behind the Skillset Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you. 1.Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you. 2.Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together. 3.Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same. Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better. Benefits For Every Member of Our Family: ?We offer four meals a day at our staff canteen! ?Enjoy complimentary room nights at all of our hotels, who doesn't love to travel? ?Enjoy a fun day in a year, which is your day to take care of yourself and stay healthy and happy! ?Speak up and act on your ideas. Dare to think differently! ?The hotel is conveniently located near a metro station and public transportation!
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