亚洲欧美自偷自拍视频图片,伊人久久精品亚洲午夜,亚洲精品一区二区三区四区高清,荫蒂添的好舒服视频 ,最近免费中文字幕大全免费版视频

臉背腿臀胸肩頸淋巴肚子

**后廚服務(wù)員負(fù)責(zé)制作米線、籠籠肉夾饃和調(diào)涼皮。** 1. **米線**：煮米線、加湯和配菜。 2. **籠籠肉夾饃**：熱饃夾肉。 3. **涼皮**：調(diào)味，拌勻裝盤(pán)。 **其他**：備料補(bǔ)貨、保持衛(wèi)生、配合出餐，確保高效干凈。

崗位職責(zé) 1、負(fù)責(zé)迎接客人，引導(dǎo)客人入座，為客人介紹場(chǎng)所設(shè)施和服務(wù)項(xiàng)目。 2、根據(jù)客人的需求，提供酒水、小吃等餐飲服務(wù)。 3、協(xié)助客人點(diǎn)歌、調(diào)節(jié)音響設(shè)備，確保娛樂(lè)活動(dòng)的順利進(jìn)行。 4、保持包房或座位的整潔，及時(shí)更換煙灰缸，清理桌面垃圾。 5、協(xié)調(diào)與其他服務(wù)員或工作人員的工作，確保服務(wù)的連貫性和高效性。 6、確保場(chǎng)所內(nèi)的消防安全，熟悉消防設(shè)備的使用方法，并在緊急情況下能夠迅速疏散客人。 7、協(xié)助客人進(jìn)行結(jié)賬，確保賬單準(zhǔn)確無(wú)誤。 崗位要求 1、服務(wù)意識(shí)強(qiáng)，能夠主動(dòng)為客人提供優(yōu)質(zhì)服務(wù)。 2、具備良好的溝通能力，能夠與客人進(jìn)行愉快的交流，解決客人的問(wèn)題。 3、熟悉娛樂(lè)場(chǎng)所的服務(wù)流程和規(guī)范，能夠熟練操作相關(guān)設(shè)備。 4、了解酒水、小吃等餐飲產(chǎn)品的知識(shí)，能夠?yàn)榭腿颂峁I(yè)的推薦和建議。 5、具備良好的身體素質(zhì)，能夠適應(yīng)快節(jié)奏的工作環(huán)境。

做事認(rèn)真，做事靠譜，會(huì)點(diǎn)菜.打掃衛(wèi)生.

【崗位職責(zé)】? ?1、負(fù)責(zé)餐廳日常服務(wù)工作，包括但不限于點(diǎn)單、上菜、餐具擺放、酒水服務(wù)等； ?2、保持餐廳環(huán)境整潔，確保餐具、桌椅及其他設(shè)施擺放有序； ?3、主動(dòng)了解顧客需求，提供熱情、周到的服務(wù)，及時(shí)處理顧客反饋； ?4、協(xié)助餐廳運(yùn)營(yíng)工作，包括備餐、收銀、庫(kù)存整理等；? ?5、遵守餐廳服務(wù)標(biāo)準(zhǔn)及衛(wèi)生規(guī)范，確保食品安全與服務(wù)品質(zhì)； ?6、配合團(tuán)隊(duì)完成上級(jí)安排的其他臨時(shí)性工作。? ? 【崗位要求】? ?1、具備良好的服務(wù)意識(shí)與溝通能力，能夠耐心、細(xì)致地對(duì)待顧客；? ?2、身體健康，能適應(yīng)餐飲行業(yè)的工作節(jié)奏（包括站立、走動(dòng)等）；? ?3、具備團(tuán)隊(duì)合作精神，服從工作安排，責(zé)任心強(qiáng)；? ?4、無(wú)經(jīng)驗(yàn)可培訓(xùn)，有餐飲服務(wù)經(jīng)驗(yàn)者優(yōu)先； ?5、能適應(yīng)早晚班輪換及節(jié)假日工作安排。

管理直銷渠道 實(shí)施并監(jiān)控策略以通過(guò)直銷渠道為酒店帶來(lái)流量。 IHG 網(wǎng)站及 App。 HCM 內(nèi)容平臺(tái)的表現(xiàn)審計(jì)和內(nèi)容刷新。定期審閱酒店在HCM 內(nèi)容平臺(tái)的介紹、圖片、以及視頻等信息，以確保自然搜索相關(guān)性及預(yù)定流內(nèi)的轉(zhuǎn)化。 IHG 會(huì)議微信小程序 – 確保相關(guān)內(nèi)容及時(shí)更新。 IHG尚悅會(huì)微信小程序–提升尚悅會(huì)小程序在酒店相關(guān)部門(mén)的認(rèn)知度。確保相關(guān)客戶及銷售人員使用此工具。確保信息的完整和準(zhǔn)確。 IHG 微信商城。 產(chǎn)品提交 – 與收益管理、餐飲等相關(guān)部門(mén)通力合作設(shè)計(jì)產(chǎn)品確保競(jìng)爭(zhēng)力和并符合酒店定價(jià)體系。 產(chǎn)品上架與下架。 訂單管理、核銷管理。 私域流量(酒店粉絲群等)運(yùn)營(yíng)。 業(yè)績(jī)分析與回顧。 遵循IHG支持中心年度的營(yíng)銷日歷 （包括會(huì)員相關(guān)、品牌相關(guān)、及目的地相關(guān)）。 參與 ‘Ignite’ 數(shù)字營(yíng)銷項(xiàng)目，定期與支持中心的商務(wù)及營(yíng)銷團(tuán)隊(duì)共同優(yōu)化酒店相關(guān)關(guān)鍵詞。 根據(jù)酒店的需求參與‘boost’數(shù)字化營(yíng)銷項(xiàng)目，針對(duì)直銷渠道進(jìn)行進(jìn)一步引流。 與區(qū)域營(yíng)銷團(tuán)隊(duì)和兄弟酒店通力合作，提升跨酒店線上營(yíng)銷。 直播、內(nèi)容平臺(tái)(抖音及小紅書(shū)等)， 及‘KOX’合作 對(duì)平臺(tái)、KOX 及供應(yīng)商準(zhǔn)確傳遞酒店不同品類產(chǎn)品的賣點(diǎn)。 與相關(guān)部門(mén)，如收益管理、運(yùn)營(yíng)等部門(mén)協(xié)同，負(fù)責(zé)產(chǎn)品生成。 設(shè)計(jì)酒店跨渠道的轉(zhuǎn)化漏斗設(shè)計(jì)，不僅限于一次性收益，同時(shí)也注重長(zhǎng)期的跨平臺(tái)的效應(yīng)。 與KOX及供應(yīng)商協(xié)調(diào)內(nèi)容生產(chǎn)，包括但不限于文章、直播、短視頻等，與上述轉(zhuǎn)化漏斗設(shè)計(jì)相協(xié)同。 本地生活渠道（如點(diǎn)評(píng)）的內(nèi)容生成、餐飲相關(guān)產(chǎn)品的上傳。線上評(píng)價(jià)管理。 商務(wù)洞察與數(shù)據(jù)分析 每月及每季度提供跨渠道的數(shù)據(jù)分析、下一周期預(yù)測(cè)以及對(duì)關(guān)鍵數(shù)據(jù)進(jìn)行生意回顧。 定期的競(jìng)品分析以確保在競(jìng)爭(zhēng)群中保持競(jìng)爭(zhēng)優(yōu)勢(shì)。 引入可行實(shí)踐，標(biāo)準(zhǔn)以及創(chuàng)新，識(shí)別并利用新機(jī)遇。

Carries out repairsand maintenance of domestic hot & cold water systems, cooling water systems,storm and sanitary sewer systems, irrigation/fountain water systems andswimming pools. 實(shí)施國(guó)產(chǎn)冷熱水系統(tǒng)、冷卻水系統(tǒng)、風(fēng)暴和衛(wèi)生下水道系統(tǒng)、灌溉/噴泉供水系統(tǒng)和游泳池的維修和保養(yǎng)。 Carries outelectric arc or oxy acetylene welding?????? . 實(shí)施電弧焊接和氧乙炔焊接 Replacement or newconstruction projects which may include GI, PVC and cast iron piping andfabrication of necessary brackets supports for installation. 更換或新的施工工程，可能包括安裝白鐵皮、PVC和鑄鐵管道和必要的托臂支架的裝配。 Attends to repairsor replacement of all bathroom / toilet fixtures in guest rooms, public areasand back-of-the-house areas. 負(fù)責(zé)客房、公共區(qū)域和酒店后勤區(qū)域所有廁所/盥洗室固定裝置的維修或更換 Cleans all manholesand clears sewage and storm water line blockages using sneaker machine or ropesand ring arrangement as required. 清潔所有檢修孔，并根據(jù)需要，使用疏通機(jī)、繩或環(huán)清理下水道和風(fēng)暴水管的堵塞。 Operate boiler andattend all repair works related to steam supply. 操作鍋爐和負(fù)責(zé)蒸汽供應(yīng)的所有相關(guān)維修工作。 Attend to allrelated work to natural gas 負(fù)責(zé)天然氣的所有相關(guān)工作 Attends to alltypes of repair and maintenance work in the Hotel premises including any newadditions / extensions to the Hotel or any other properties maintained by theHotel. 負(fù)責(zé)酒店范圍內(nèi)的各類維修和保養(yǎng)工作，包括酒店的新增和延伸設(shè)施或由酒店提供維修保養(yǎng)的任何其他物業(yè)。 Participates inHotel Energy Conservation Program. 參加酒店節(jié)能計(jì)劃 Use initiative and foresight to undertake tasks outlined within thepreventative maintenance program without the direction of the ShiftEngineer/Chief Engineer. 在沒(méi)有當(dāng)班工程師/總工程師指導(dǎo)的情況下，主動(dòng)并預(yù)見(jiàn)性地實(shí)施預(yù)防性維修計(jì)劃中規(guī)定的任務(wù)。 Responsible forservicing and attending to repairs on various types of equipment such aslaundry equipment, kitchen equipment, heating, ventilating and air conditioningequipment, including motors, pumps, fans, water treatment plants, sewagetreatment plant and electricity generators, electric lights & powers, CCTV,telephone, TV,? fire lives and safetyequipment & system. 負(fù)責(zé)各類設(shè)備的檢修和相關(guān)服務(wù)，如，洗衣設(shè)備、廚房設(shè)備、加熱設(shè)備、通風(fēng)和空調(diào)設(shè)備、包括發(fā)動(dòng)機(jī)、泵、風(fēng)扇、水處理裝置、污水處理裝置和發(fā)電機(jī)、電燈和供電、CCTV、電話、電視、消防、生命與安全設(shè)備和系統(tǒng)。

與既有的客戶和潛在的客戶及合作伙伴保持密切的聯(lián)系。 高效認(rèn)知和掌握銷售線索。 代表酒店參加國(guó)際及國(guó)內(nèi)的銷售活動(dòng)。 發(fā)揮創(chuàng)造力，為酒店的產(chǎn)品及部門(mén)做出應(yīng)有的貢獻(xiàn)。 仔細(xì)計(jì)劃與客戶的會(huì)面，對(duì)預(yù)定的客戶實(shí)施客戶關(guān)系管理，完成銷售目標(biāo)。 在所負(fù)責(zé)的市場(chǎng)區(qū)域內(nèi)，監(jiān)視和報(bào)告市場(chǎng)及競(jìng)爭(zhēng)者的情況。 準(zhǔn)備銷售報(bào)告，確保市場(chǎng)及客戶信息的準(zhǔn)確性，以便于工作的跟進(jìn)。 積極地傳播產(chǎn)品信息，在負(fù)責(zé)的市場(chǎng)內(nèi)營(yíng)造酒店的知名度。 在所負(fù)責(zé)的區(qū)域內(nèi)，與市場(chǎng)銷售總監(jiān)一起計(jì)劃銷售攻勢(shì)，并確保其實(shí)現(xiàn)。 主動(dòng)參與，完成各種銷售報(bào)告。 協(xié)助計(jì)劃和配合銷售活動(dòng)。 協(xié)助配合開(kāi)發(fā)制作所有酒店促銷材料。 管理客戶檔案數(shù)據(jù)庫(kù)，手工或以電腦更新客戶檔案。 不斷地對(duì)下屬員工給予持續(xù)建議及支持。 執(zhí)行上級(jí)要求的任務(wù)，完成市場(chǎng)銷售目標(biāo)。 遵守酒店酒店的員工守則。 遵守酒店酒店的政策及程序。 堅(jiān)持不斷的對(duì)自己的表現(xiàn)進(jìn)行分析評(píng)估。 完成上級(jí)交給的其他任務(wù)

Works with superiors in the preparation and management of thedepartment’s budget and is aware of financial targets 協(xié)同上級(jí)準(zhǔn)備和管理部門(mén)預(yù)算，了解財(cái)務(wù)目標(biāo) Attends to alltypes of repair and maintenance work of the Hotel premises including any newadditions / extensions to the Hotel or any other properties maintained by theHotel. 處理酒店范圍內(nèi)的各類維修和保養(yǎng)工作，包括酒店的新增和延伸設(shè)施或由酒店提供維修保養(yǎng)的任何其他物業(yè)。 Advisesimprovements to the present system in order to optimize the operatingefficiency and economy of the said system. 對(duì)現(xiàn)有的系統(tǒng)提出改進(jìn)建議，從而優(yōu)化該系統(tǒng)的運(yùn)作效率和經(jīng)濟(jì)節(jié)約。 Participates inHotel Energy Conservation Program. 參加酒店節(jié)能計(jì)劃 Attends to all workrequests and repairs and maintenance works 處理所有工作請(qǐng)求和檢修工作 Provide specialexpertise to all repair and maintenance of various engineering equipment,plants and systems. 為各類工程設(shè)備、機(jī)房和系統(tǒng)的全部檢修和保養(yǎng)提供專業(yè)知識(shí) Responsible forservicing and attending to repairs on various types of equipment such aslaundry equipment, kitchen equipment, heating, ventilating and air conditioningequipment, including motors, pumps, fans, water treatment plants, sewagetreatment plant and electricity generators, electric lights & powers, CCTV,telephone, TV,? fire lives and safetyequipment & system. 負(fù)責(zé)各類設(shè)備的檢修和相關(guān)服務(wù)，如，洗衣設(shè)備、廚房設(shè)備、加熱設(shè)備、通風(fēng)和空調(diào)設(shè)備、包括發(fā)動(dòng)機(jī)、泵、風(fēng)扇、水處理裝置、污水處理裝置和發(fā)電機(jī)、電燈和供電、CCTV、電話、電視、消防、生命與安全設(shè)備和系統(tǒng)。 Prepare spare partslists for engineering requirements. 根據(jù)工程要求準(zhǔn)備零部件清單 Prepares detailannual maintenance plan and periodic maintenance requirements for eachrespective item of those. 準(zhǔn)備詳細(xì)的年度維護(hù)計(jì)劃和每個(gè)項(xiàng)目對(duì)應(yīng)的定期維護(hù)要求 Prepares monthlyMaintenance Status Report. 準(zhǔn)備每月的維修進(jìn)度報(bào)告

Assist guests with all inquiries, both hotel andnon-hotel related 協(xié)助客人各種與酒店相關(guān)或無(wú)關(guān)的問(wèn)詢 Conduct effective shift briefings to ensure hotelactivities and operational requirements are known 進(jìn)行有效的交接班說(shuō)明工作，以明確酒店活動(dòng)和運(yùn)營(yíng)要求 Maintain detailed knowledge of the activities of theday and alert to any potential problems 詳細(xì)了解當(dāng)日活動(dòng)情況并留意各種潛在問(wèn)題 Maintain detailed knowledge of key occurrences in yourcity/location including directions to key points of interests, restaurants, theatres,shopping, cinemas, sporting and recreational facilities, banks, consulates,transport systems and special events 詳細(xì)了解所在城市和地區(qū)的情況，包括去往主要地點(diǎn)的路線、以及關(guān)于餐館、劇場(chǎng)、商場(chǎng)、電影院、體育場(chǎng)館、娛樂(lè)設(shè)施、銀行、領(lǐng)事館、交通系統(tǒng)和特殊活動(dòng)的信息 Maintain adequate supplies of forms, brochures andensure they are presented in line with hotel standards 保證供應(yīng)足夠的表格和手冊(cè)，并確保其質(zhì)量達(dá)到酒店標(biāo)準(zhǔn) Consult Log Book for information/request left byoutgoing shift 查閱交班人員的工作日志，尋找相關(guān)信息和要求 Manage all incoming guest mail, messages, telexes,facsimiles and special deliveries, in accordance with policy 按照相關(guān)政策，對(duì)發(fā)給客人的信件、留言、電傳、傳真和特快專遞進(jìn)行管理 Manage outgoing guest mail, courier services, postageof parcels and freighting as directed by guests 按照客人的要求，對(duì)客人寄出的郵件、通過(guò)信使服務(wù)寄送的信件、 包裹的郵資和貨運(yùn)進(jìn)行管理 Maintain order and security of guest keys and otherselected keys kept in Front Office, ensuring key issue policy is followed 遵守鑰匙管理政策，保證客人的鑰匙及其它存放在前廳部的的鑰匙的安全與有序管理 Receive telephone calls and take messages for guestswho are out, in accordance with hotel policy 依照酒店政策，替外出的客人接聽(tīng)電話和留言 Record incoming registered mail, telegram, parcel,telex in appropriate file 在相應(yīng)的檔案上對(duì)寄給客人的掛號(hào)信、電報(bào)、包裹和電傳進(jìn)行記錄 Night staff check mail, message of expected guestsagainst the system/computer and expected arrivals 夜崗人員按照電腦系統(tǒng)和預(yù)抵房記錄對(duì)預(yù)抵客人的郵件和留言進(jìn)行查收 Prepare efficient work schedule for Bell staff,arranging holidays and vacations, taking into consideration projected occupancyand forecasts and any large group movements, especially those with early orlate arrivals and departures 在考慮入住情況預(yù)測(cè)以及大規(guī)模的團(tuán)組活動(dòng)，特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下，為行李服務(wù)部員工準(zhǔn)備高效的工作計(jì)劃，安排節(jié)日和假日 Works with Superior on manpower planning andmanagement needs 與上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。

Conducts shift briefings to ensure hotel activities and operationalrequirements are known 進(jìn)行有效的交接班簡(jiǎn)報(bào)工作，以明確酒店活動(dòng)和運(yùn)營(yíng)要求 Supervise front desk operations during assigned shift including: 在當(dāng)班期間監(jiān)督前臺(tái)運(yùn)營(yíng)情況，包括： Maintenanceof guest information 維護(hù)客戶信息 Maintenanceof information about local events 維護(hù)當(dāng)?shù)鼗顒?dòng)的信息 Compileoccupancy statistics 統(tǒng)計(jì)入住情況 Supervisegroup bookings 監(jiān)督團(tuán)隊(duì)預(yù)訂情況 Assistingwith serious complaints 協(xié)助解決嚴(yán)重投訴問(wèn)題 Supervise cashiering activities during shift including: 在當(dāng)班期間監(jiān)督收銀的活動(dòng)，包括： Cashhandling and banking procedure 現(xiàn)金處理和銀行業(yè)務(wù)程序 Dealingwith irregular payments 處理非正常的付款情況 Instructingstaff in credit policies and facilities 就信用政策和設(shè)備對(duì)員工進(jìn)行指導(dǎo)培訓(xùn) Instructingstaff in cash security procedures 就現(xiàn)金安全程序?qū)T工進(jìn)行指導(dǎo) Carry outdebtor control 實(shí)施應(yīng)收帳款控制 Preparereports 準(zhǔn)備財(cái)務(wù)報(bào)告 Supervisethe cashiering system 對(duì)收銀系統(tǒng)實(shí)施監(jiān)管 Works with Superior on manpower planning and management needs 與上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求的討論

籌備期負(fù)責(zé)市場(chǎng)拓展及協(xié)議公司、旅行社、會(huì)議市場(chǎng)拓展； 拓展各類平臺(tái)、新媒體渠道的開(kāi)發(fā)，保證酒店在市場(chǎng)的知名度； 拓展RFP、GSO等公司和維護(hù)； 對(duì)接萬(wàn)豪集團(tuán)各類商務(wù)政策的執(zhí)行；

Directs, supervises and coordinates the activities inTelecommunication department 管理,監(jiān)督和協(xié)調(diào)總機(jī)房部門(mén)的運(yùn)作 Develops and implement procedures for proper handlingin and out going telephone calls, facsimile transmission, rental equipment,lease telephone lines and other telecommunication services 執(zhí)行和處理所有進(jìn)出的電話,傳真,相關(guān)設(shè)備的程序和其他相關(guān)服務(wù) Investigates complaints regarding theTelecommunication services and the Operators and technicians, takes appropriateactions 調(diào)查所有關(guān)于對(duì)電話服務(wù)，接線員和技術(shù)人員的投訴并采取行動(dòng) Develops working plans to carry out goals, comparesactual achievements against goal periodically, take necessary correctiveactions 推動(dòng)工作計(jì)劃,分享目標(biāo),把實(shí)際的成績(jī)和目標(biāo)作比較并作出相應(yīng)的措施 Establishes and maintains effective employee relations 建立維護(hù)和員工的良好關(guān)系 Organizes and conducts regular meeting for allTelecommunication staff to facilitate communication and a smooth operation???? 為電話接線員組織會(huì)議，促進(jìn)交流，建立一個(gè)和諧的運(yùn)作環(huán)境 Manages and monitors the operation of all equipment’s,software, hardware and endure all units are working and installed properly 檢查和監(jiān)督所有營(yíng)運(yùn)設(shè)備和各種軟件、硬件設(shè)施，保證所有的工作設(shè)備正常運(yùn)作 Ensures all telecommunication equipment’s are coveredby the correct maintenance contract and the preventive maintenance is performed 確保所有的電話設(shè)備有預(yù)防性維護(hù)和與合約商建立維護(hù)計(jì)劃 Maintains up to date list of all telecommunicationequipment 保留所有電話設(shè)備的最新清單 Monitors the performance of PABX/Voice Mail/CallAccounting software and maintain logbook of equipment performance report 監(jiān)督所有程控交換機(jī)，語(yǔ)音留言，計(jì)費(fèi)系統(tǒng)的正常運(yùn)作，并在交接本上記錄所有設(shè)備的運(yùn)作情況 Investigates and reports software problem to Vendors,coordinates interface problem solving with the hotel System Manager 調(diào)查和報(bào)告所有的異常情況給相應(yīng)的供應(yīng)商和酒店的電腦房經(jīng)理 Maintains suitable record to process telephone calls inthe billing system, and to maintain record of the room status up to the Brandminimum standards 確保電話費(fèi)用轉(zhuǎn)入帳戶的記錄,根據(jù)酒店的最低要求保留房間狀態(tài)的記錄 Maintains user documentation, PABX system reports,telephone list, and numbering plan leases agreement on rental lines, maintenancecontract and local licenses 保留相關(guān)的報(bào)表,電話程控交換機(jī)系統(tǒng)報(bào)告,電話清單,維修記錄和相關(guān)執(zhí)照 Performs PABX data-base programming and regularservice change to control class of service on all telephone sets in the hotel 完成所有數(shù)據(jù)規(guī)劃和服務(wù)以達(dá)到最好的電話服務(wù) Prepares and controls departmental budgeted 準(zhǔn)備和控制部門(mén)的預(yù)算 To attend Telecommunication seminar, productknowledge, presentation, organized by the external bodies 參加由外部群體組織的電子通訊班，了解產(chǎn)品知識(shí)，表現(xiàn)形式 Performs related duties and special projects asassigned 完成相關(guān)的項(xiàng)目并按設(shè)計(jì)完成相關(guān)的工程 Conducts shift briefings to ensure hotel activitiesand operational requirements are known 舉行班次例會(huì)確保員工知曉酒店的推廣和運(yùn)作需要 Prepares efficient work schedule for Telephone staff,arranging holidays, vacation, taking occupancy and forecasts and any largegroup movements into consideration 準(zhǔn)備員工的有效工作安排計(jì)劃，合理安排假期，預(yù)測(cè)未來(lái)生意從而作出相應(yīng)的行動(dòng)計(jì)劃，特別是一些大型的團(tuán)隊(duì) Performs other tasks as assigned 按要求完成其他的任務(wù)

【崗位職責(zé)】 1、負(fù)責(zé)酒店的收益管理，制定并執(zhí)行定價(jià)策略，優(yōu)化收入結(jié)構(gòu)； 2、監(jiān)控市場(chǎng)動(dòng)態(tài)及競(jìng)爭(zhēng)對(duì)手價(jià)格，及時(shí)調(diào)整銷售策略，確保收益； 3、分析預(yù)訂數(shù)據(jù)及市場(chǎng)趨勢(shì)，預(yù)測(cè)需求變化，為管理層提供決策支持； 4、協(xié)調(diào)銷售、前廳及預(yù)訂部門(mén)，確保價(jià)格策略與銷售目標(biāo)一致； 5、管理酒店預(yù)訂渠道（如OTA、直銷平臺(tái)等），優(yōu)化庫(kù)存分配及價(jià)格體系； 6、制作收益分析報(bào)告，評(píng)估方案； 7、培訓(xùn)相關(guān)部門(mén)員工，提升其對(duì)收益管理的理解和執(zhí)行能力。 【崗位要求】 1、熟悉酒店收益管理原理及操作流程，具備數(shù)據(jù)分析能力； 2、對(duì)市場(chǎng)敏感，能快速反應(yīng)并調(diào)整策略以適應(yīng)競(jìng)爭(zhēng)環(huán)境； 3、熟練使用收益管理系統(tǒng)及Excel等辦公軟件； 4、具備良好的溝通協(xié)調(diào)能力，能與各部門(mén)高效合作； 5、邏輯思維清晰，責(zé)任心強(qiáng)，能承受一定工作壓力； 6、有酒店預(yù)訂、銷售或收益管理相關(guān)經(jīng)驗(yàn)者優(yōu)先。

Deliver Food and Beverage service of high standard and in accordancewith departmental standards and procedures 按照部門(mén)的規(guī)范和程序提供高標(biāo)準(zhǔn)的餐飲服務(wù)。 Develop departmental standards and procedures to promotesalesmanship, beverage creativity and profit 為銷售，飲品創(chuàng)新和利潤(rùn)制定部門(mén)的規(guī)范和程序。 Communicates to his/her superior any difficulties, guest commentsand other relevant information? 與上級(jí)領(lǐng)導(dǎo)交流有關(guān)疑難，客人意見(jiàn)和其它相關(guān)信息。 Delivers daily briefings and attends other Food and Beveragemeetings as scheduled 召開(kāi)每日例會(huì)和參加計(jì)劃好的餐飲部會(huì)議。 Delivers prepared training sessions in line with a departmentalmonthly calender 按照部們的月度活動(dòng)日歷提供制定的培訓(xùn)課程。 Prepares for service by ensuring the department’s: 確保部門(mén)的以下各項(xiàng)工作就緒為客人提供服務(wù)： Groomingis impeccable and in accordance with ICHG personal presentation standards 遵守洲際酒店集團(tuán)的個(gè)人儀表儀容規(guī)范著裝無(wú)可挑剔 Equipmentis clean 設(shè)備干凈 Equipmentis sorted and stored 設(shè)備分類且存放好 Glasswareis polished 玻璃器皿擦亮 Requirementsfor special occasions are ready 特別活動(dòng)的要求準(zhǔn)備就緒 Musicis on 放音樂(lè) Lightingis on 開(kāi)燈 Outletis ready for service and guest comfort 酒吧準(zhǔn)備就緒為客人提供舒適的服務(wù)。 Carries out effective service by ensuring all staff are aware oftheir role in: 確保所有員工了解自己的職責(zé)高效的提供服務(wù)： Greetingand seating guests 迎賓并安排客人就坐 Explainingand up-selling daily beverage specials 說(shuō)明并推銷每日的特價(jià)飲料 Processingfood orders accurately 準(zhǔn)確的下食品單 Usingtrays and tray jacks effectively 有效的利用托盤(pán)和托盤(pán)架 Quicklytaking food and beverage orders 快速的為客人寫(xiě)餐飲訂單 Ensuringpayment methods are handled accurately 確保準(zhǔn)確的處理付款方式 Ensuringworking areas are cleaned and re-set quickly 確保工作區(qū)快速的清潔和重新擺放整齊 Ensuringthe bar is clean 確保吧臺(tái)干凈 Regularlycleaning ashtrays 定時(shí)清理煙灰缸 Conversingwith Guests in relation to the food and beverage products 與客人交談?dòng)嘘P(guān)的餐飲產(chǎn)品 Carries out effective beverage service by ensuring: 通過(guò)確保以下內(nèi)容高效的提供飲品服務(wù)： Beveragesare up-sold and regularly replenished, abiding by responsible alcohol serviceregulations 遵守酒精飲料服務(wù)歸定，推銷飲料并定時(shí)為客人續(xù)酒。 Conversewith Guests about wine, advising the types and styles of wine, taking wineorders and serving wine 與客人談?wù)撈咸丫疲ㄒ馄咸丫频钠贩N和風(fēng)格，寫(xiě)單和為客人送酒 Promotingand selling cocktails to guests 向客人推銷雞尾酒 Makingand presenting cocktails 調(diào)配和裝飾雞尾酒 Coffeeand tea is served hot and in accordance with standard 按規(guī)范提供熱的咖啡和茶 Patron care standards are adhered to by ensuring: 通過(guò)確保以下方面遵守賓客服務(wù)規(guī)范： Guestsare advised on alcoholic beverages 給予客人有關(guān)酒精飲料的建議 Thestrengths of alcohol is advised and guests are advised as to their effect 告知客人酒精強(qiáng)度，并告訴客人對(duì)他們的影響。 Compliancewith legal provisions of local liquor codes 遵守法律規(guī)定和地方酒精飲品條例 Levelof intoxication of guests is assessed and appropriate action taken 評(píng)定客人的醉酒程度并采取必要的措施 Adviseguest on the hotel’s policy of smoking 通知客人酒店的吸煙規(guī)定 Monitorfactors which interfere with the total experience of the guest 監(jiān)測(cè)影響客人總體體驗(yàn)的各方面工作 Cellar operations are carried out including: 酒窖管理包括： Correctuse of refrigeration system 正確的使用冰箱系統(tǒng) Effectiveoperation of the post-mix syrups bulk dispense system 有效的使用后混合桶裝糖漿分裝設(shè)備 Operatingthe beer reticulation system 使用啤酒過(guò)濾裝置 Adheringto stock control procedures 遵循存貨管理程序 Take appropriate action to resolve guest complaints 正確處理客人的投訴。 Requisition bar items according to bar stocks 根據(jù)酒吧存貨量領(lǐng)取酒吧物品。 Train bar attendant, wait help and bus help in basic beverageknowledge and beverage service 為酒吧侍應(yīng)生提供基本的飲料知識(shí)和飲料服務(wù)的培訓(xùn)。 Complete spillage report and submit to Food and Beverage manager atthe Conclusion of each shift 填寫(xiě)灑酒單并在每班結(jié)束后交給餐飲經(jīng)理。 Assist the Food and Beverage Manager to source and review outletmusicians 協(xié)助餐飲經(jīng)理尋找和審評(píng)音樂(lè)師。 Assist to promote the musicians 協(xié)助樂(lè)師的推廣工作。 Design promotional material which is aimed at increasing revenue,covers and profit for the Bar with the approval of the Food and BeverageManager 設(shè)計(jì)以增加收入，人數(shù)和利潤(rùn)為目的的酒吧宣傳材料，然后由餐飲經(jīng)理審批。 Works with Superior on manpower planning and management needs 和上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。 Works with Superior in the preparation and management of theDepartment’s budget 和上級(jí)領(lǐng)導(dǎo)一起編制和管理部門(mén)預(yù)算。

Provide guests with information (example:loyalty programmes, area attractions, restaurants, facility information) toenhance guest experience. 為賓客提供各種信息（如：忠實(shí)計(jì)劃、本地景點(diǎn)、餐廳、設(shè)備信息），以提升賓客體驗(yàn)。 Develop and maintain relationships with keyclients and outside contacts in order to produce group and/or conventionbusiness, to include room sales, food & beverage sales, andcatering/banquet services. 同主要客戶和外部相關(guān)人員建立聯(lián)系并保持聯(lián)絡(luò)，借此增加團(tuán)體及會(huì)議業(yè)務(wù)量，包括客房銷售、餐飲銷售和宴會(huì)服務(wù)等。 Schedule conventions and/or business groupactivities at the hotel and coordinate with other hotel-level departments tofacilitate services agreed upon by the sales office and prospective clients. 安排酒店會(huì)議及業(yè)務(wù)團(tuán)隊(duì)活動(dòng)，與其它酒店級(jí)部門(mén)進(jìn)行協(xié)調(diào)，共同完成銷售部門(mén)同潛在客戶達(dá)成的協(xié)議中所規(guī)定的各項(xiàng)服務(wù)。 Manage day-to-day sales activities, planand assign work, and establish performance and development goals for teammembers. Provide mentoring, coaching and regular feedback to help manageconflict, improve team member performance, and recognise good performance. 處理員工日常銷售事務(wù)，計(jì)劃并分配工作，為團(tuán)隊(duì)成員設(shè)立工作績(jī)效目標(biāo)。為員工提供教導(dǎo)、輔導(dǎo)并給予定期反饋，幫助解決各種員工矛盾，提升員工績(jī)效，并對(duì)員工表現(xiàn)優(yōu)異之處予以認(rèn)可。 Educate and train sales team that isresponsible for developing new accounts, maintaining existing accounts, andimplementing sales strategies. Ensure staff is properly trained and has thetools and equipment to carry out job duties. 對(duì)負(fù)責(zé)開(kāi)發(fā)新客戶、維護(hù)現(xiàn)有客戶并執(zhí)行各項(xiàng)銷售策略的整個(gè)銷售團(tuán)隊(duì)進(jìn)行教育與培訓(xùn)。確保員工接受適當(dāng)?shù)呐嘤?xùn)，保證為他們配備完成工作所需的各種工具和設(shè)備。 Work with other department managers toensure proper staffing levels based on guest volume. 同其他部門(mén)經(jīng)理協(xié)作，確保員工配備情況符合酒店客流量。 Produce monthly reports and sales forecaststo analyse current/potential market and sales trends, coordinate activities toincrease revenue and market share and monitor performance to ensure actualsales meet or exceed established revenue plan. 準(zhǔn)備每月報(bào)表和銷售預(yù)測(cè)，分析當(dāng)前和潛在的營(yíng)銷趨勢(shì)，規(guī)劃各種活動(dòng)增加營(yíng)收與市場(chǎng)份額，并監(jiān)督員工工作績(jī)效，確保業(yè)績(jī)超出原先制定的營(yíng)收計(jì)劃。

【崗位職責(zé)】 1、全面負(fù)責(zé)西餐廳日常運(yùn)營(yíng)管理工作，包括人員排班、服務(wù)標(biāo)準(zhǔn)執(zhí)行及現(xiàn)場(chǎng)督導(dǎo)； 2、監(jiān)督食品出品質(zhì)量與服務(wù)流程，確保符合酒店品牌標(biāo)準(zhǔn)及客人滿意度； 3、協(xié)調(diào)廚房與前廳工作，優(yōu)化餐品呈現(xiàn)及服務(wù)效率，處理突發(fā)客訴事件； 4、負(fù)責(zé)西餐廳成本控制，包括餐具損耗管理、物料申領(lǐng)及庫(kù)存盤(pán)點(diǎn)； 5、培訓(xùn)并考核服務(wù)員，提升團(tuán)隊(duì)專業(yè)技能與職業(yè)素養(yǎng)； 6、協(xié)助策劃節(jié)日主題餐飲活動(dòng)，推動(dòng)西餐廳營(yíng)收增長(zhǎng)。 【崗位要求】 1、具備西餐廳服務(wù)或餐飲管理相關(guān)經(jīng)驗(yàn)，熟悉西餐禮儀及運(yùn)營(yíng)流程； 2、較強(qiáng)的現(xiàn)場(chǎng)協(xié)調(diào)與突發(fā)事件處理能力，能承受高強(qiáng)度工作壓力； 3、掌握基礎(chǔ)成本核算方法，對(duì)食品安全及衛(wèi)生標(biāo)準(zhǔn)有深刻認(rèn)知； 4、具備團(tuán)隊(duì)管理經(jīng)驗(yàn)，擅長(zhǎng)員工激勵(lì)與跨部門(mén)溝通； 5、儀表端正，語(yǔ)言表達(dá)清晰，英語(yǔ)基礎(chǔ)溝通能力優(yōu)先； 6、對(duì)高端酒店服務(wù)理念有理解，注重細(xì)節(jié)與客戶體驗(yàn)。

Oversee the implementation of laundry standards andprocedures 監(jiān)督洗衣房各項(xiàng)標(biāo)準(zhǔn)和工作程序的執(zhí)行 。 Recommended changes to these standards and trainingneeds on an ongoing basis 就這些標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進(jìn)建議。 Maintain a current and thorough knowledge of alllaundry systems 對(duì)洗衣系統(tǒng)有最新和全面的知識(shí)。 Open and close the shift and ensure effective shifthand over 負(fù)責(zé)管理接班和交班工作，以確保交接班過(guò)程的有效進(jìn)行 。 Distribution and collection of keys 分發(fā)和收集鑰匙。 Management of all incoming and outgoing calls toLaundry Department 管理洗衣部門(mén)所有的呼入和呼出電話。 Solve employee grievances 解決員工受到的不公正待遇問(wèn)題。 Direct task allocations and change according to volumeand peak periods 依據(jù)工作量和高峰期等因素對(duì)工作進(jìn)行分配及變更。 Perform quality inspections 進(jìn)行質(zhì)量檢查。 Prioritize VIP or difficult guests 優(yōu)先服務(wù)貴賓或難應(yīng)付的客人。 Liaise with Housekeeping for guest and hotelrequirements 配合客房部滿足酒店和客人的要求。 Ensure laundry valet is processed and delivered in atimely manner 確保及時(shí)為客人提供洗衣服務(wù)并送還。 Co-ordinate special projects (e.g. equipment routineservice; stock inventories) 協(xié)調(diào)特別項(xiàng)目(如設(shè)備常規(guī)檢修；存儲(chǔ)用品)。 Manage all special requests made by guests 處理客人所有的特殊要求。 Ensure consistency within the department 確保部門(mén)內(nèi)工作的一致性。 Ensure you have complete knowledge of room types,layouts and facilities and the location of these 確保具有客房類型，設(shè)計(jì)，設(shè)施和位置的全面知識(shí)。 Supervise laundry storage areas 監(jiān)管洗衣房存儲(chǔ)區(qū)。 Maintain adequate stock levels 保持足夠的庫(kù)存水平。 Complete stock takes as required 按要求完成庫(kù)存盤(pán)點(diǎn)工作。 Maintain stock levels 維持存貨水平 Conducts shift briefings to ensure hotel activitiesand operational requirements are known 進(jìn)行交接班說(shuō)明，確保了解酒店的工作和運(yùn)營(yíng)需求。 Works with Superior on manpower planning and managementneeds 與上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。

§? Assistsin providing food with qualified sanitation, hygiene and variety. 協(xié)助員餐廚師長(zhǎng)，為員工提供健康/衛(wèi)生/多種花樣的食品。 §? Assistsin making progress on task according to Associate suggestion and opinion. 協(xié)助員餐廚師長(zhǎng)，根據(jù)員工提出的見(jiàn)意和意見(jiàn)，積極做好改進(jìn)工作。 §? Cutsvarious meats and vegetables as per established specification. 根據(jù)不同的要求，切配各種肉類和蔬菜。 §? Cooksfoodstuff according to the menu and recipe. 根據(jù)菜單烹制食品。 §? Collectssupplies from stores and keeps records and accounts. 從倉(cāng)庫(kù)領(lǐng)取原料并保存好記錄。 §? Organisesthe storage of dry goods and vegetables. 組織干貨及蔬菜的儲(chǔ)存。 §? Strictlyadheres to food apportionment policy to effectively control costs. 嚴(yán)格執(zhí)行食品分?jǐn)傉咭钥刂瞥杀尽?§? Strictlyadheres to the methods of food preparation and cooking, sizes of portions, andgarnishing of foods to ensure food is prepared in prescribed manner. 嚴(yán)格遵照食品準(zhǔn)備及制作方法、分量和裝飾的要求，以確保食物是按預(yù)先設(shè)計(jì)而制作的。 §? Maintainsthe cleanliness of the kitchen and strictly adheres to the Hotel Hygienepolicy. 保持廚房的干凈整潔及嚴(yán)格遵守酒店的衛(wèi)生標(biāo)準(zhǔn)。 §? Maintainsthe cleanliness of all kitchen equipment at all times. 始終保持廚房里所有設(shè)備干凈整潔。

Effectively manage the restaurantby ensuring the following: 有效管理餐廳，確保以下幾方面： Overseethe Implementation of standards as detailed in the departmental standards and proceduresmanual 根據(jù)部門(mén)的標(biāo)準(zhǔn)和程序手冊(cè)，監(jiān)督執(zhí)行的情況 Adhereto opening and closing procedures 遵循開(kāi)檔和關(guān)檔的程序 Adhereto bill paying procedures 遵循帳單支付的程序 Conducteffective shift briefings, ensuring all staff are aware of VIPs, specialoccasions, daily specials; emphasis on up-selling certain products; etc 組織有效的交接班例會(huì)，確保所有員工知道了解貴賓、特別場(chǎng)合和每日的特色菜，并推銷更好的產(chǎn)品 Personallymeet and farewell a minimum of 80% of your customers 至少親自接待百分之八十的客人以及與他們告別 Encourageand motivate staff to provide optimum service during all shifts 鼓勵(lì)和激發(fā)員工提供合適的服務(wù) Recommendationsand guest comments to Chef and Food and Beverage Director to reflect current customerprofile are shared 與廚師和餐飲總監(jiān)共同分析客人的評(píng)論和建議以了解顧客最近的整體情況 Developmentand implementation of Promotions Calendar for F&B products in restaurant 在餐廳發(fā)展和執(zhí)行餐飲部產(chǎn)品的促銷計(jì)劃 Special event concepts are managed 處理特別的活動(dòng)計(jì)劃 Market changes are anticipated and reviewoperations when necessary 注意市場(chǎng)的變化，必要時(shí)回顧營(yíng)運(yùn)情況 Competitor analysis is conducted 分析競(jìng)爭(zhēng)者的情況 Positivepublicity opportunities are created 創(chuàng)造積極的公開(kāi)機(jī)會(huì) Customerdatabase is managed and utilized effectively 管理顧客的資料并有效的利用 Property facilitiesare upsold 推銷更好的設(shè)施 Theactive pursuit of cost saving measures 積極地采取開(kāi)支節(jié)省措施

Monitors Housekeeping personnel to ensure guestsreceive prompt and courteous service 監(jiān)督客房部工作人員，確?？腿说玫郊皶r(shí)和禮貌的服務(wù)。 Monitor Housekeeping personnel to ensure rooms, andparticularly those of IHGRewards Club members, known repeat guests and otherVIP’s receive special attention 監(jiān)督客房部工作人員，確保客房，特別是會(huì)員、熟客和其它貴賓的客房得到特別重視。 Informs other operating departments of Housekeepingmatters, which concern notably the Front Office, to ensure accurate roomstatus, in addition to communicating with Engineering and the Laundry 除與工程部和洗衣房進(jìn)行溝通外，還要向其它業(yè)務(wù)部門(mén)，特別是確保前廳部了解準(zhǔn)確的客房狀況。 Schedules routine inspections by supervisors, of allhousekeeping areas including occupied and non-occupied rooms Inspects guestrooms in all Housekeeping areas on a regular basis to ensure furnishing,facilities and equipment are clean and in good repair, well maintained andreplaced / refurbished as required 定期對(duì)所有客房區(qū)域進(jìn)行視察，以確保家具、設(shè)施和設(shè)備按要求得到良好的清潔、修繕、保養(yǎng)和更換和整修。 Appraise appearance, discipline and efficiency of allstaff under direct supervision and initiate immediate remedial action ifnecessary 對(duì)所有直屬下級(jí)的儀容儀表、守紀(jì)情況和工作效率進(jìn)行評(píng)估。如有必要，可直接采取糾正措施。 Follows up on progress of agenda items covered inregular meetings 跟進(jìn)日常所提及的其他需要跟進(jìn)的客房部的日常事務(wù)。 Works with the Assistant ExecutiveHousekeeper on routine cleaning programs including spring cleans, etc 與行政副管家一起管理例行清掃活動(dòng)，包括春季大清掃等?！?Supervise the implementation of housekeeping standardsand procedures in relation to: 監(jiān)督客房部各項(xiàng)標(biāo)準(zhǔn)和工作程序的執(zhí)行： Bedroomservice 臥室服務(wù) Bathroomservice 衛(wèi)生間服務(wù) Valetservice 洗衣服務(wù) Cleaningservice 清潔服務(wù) Linenmaintenance 布草維護(hù) Recommended changes to these standards and trainingneeds on an ongoing basis 就這些標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進(jìn)建議。 Maintain a current and thorough knowledge of allhousekeeping systems 對(duì)客房部所有系統(tǒng)有最新和完整的知識(shí)。 Responsible for entering accurate room status intocomputer daily and investigate discrepancies 負(fù)責(zé)每天將客房情況準(zhǔn)確的輸入電腦并調(diào)查各種異常情況。 Maintains and update administrative data 維護(hù)和更新管理數(shù)據(jù)。 Open and close the shift and ensure effective shifthand over 負(fù)責(zé)管理接班和交班工作，以確保交接班過(guò)程的有效進(jìn)行。 Maintains working area and equipment in a proper stateof cleanliness and repair 確保工作區(qū)域和設(shè)備得到良好的清潔和修繕。 Report guest complaints to Executive Housekeeper ordelegate immediately 及時(shí)向行政管家或其代理人匯報(bào)客人的投訴情況。 Conform all damage and losing item withoperator. 每天與總機(jī)和對(duì)房間丟失與破損的記錄情況 Distribution and collection of keys 分發(fā)和收集鑰匙。 Management of all incoming and outgoing calls 管理所有的呼入和呼出電話。 Solve employee grievances 解決員工受到的不公正待遇問(wèn)題。 Perform Room allocations 分配客房 Perform Room inspections 檢查客房 Prioritise arrival rooms 排列抵店客人客房的優(yōu)先順序。 Liaise with Front Office for guest and hotelrequirements 配合前臺(tái)滿足酒店和客人的要求。 Ensure guest valet is processed and delivered in a timelymanner 確保及時(shí)為客人提供洗衣服務(wù)并送還。 Co-ordinate special projects (e.g. site rooms, vermincontrol, window and carpet cleaning, room inventories) 協(xié)調(diào)特別項(xiàng)目(如參觀客房，除蟲(chóng)，窗戶和地毯的清潔，客房供應(yīng)量) Manage all special requests made by guests 處理客人所有的特殊要求 Ensure consistency within the department 確保部門(mén)內(nèi)工作的一致性 Management of lost property for the hotel 管理酒店的遺失財(cái)物 Ensure you have complete knowledge of room types,layouts and facilities 確保具有客房類型，設(shè)計(jì)和設(shè)施的全面知識(shí) Conducts shift briefings to ensure hotel activitiesand operational requirements are known 進(jìn)行交接班說(shuō)明，確保了解酒店的工作和運(yùn)營(yíng)需求 Works with Superior on manpower planning andmanagement needs 與上級(jí)領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求

Reports directly to andcommunicates with the Front Office Manager on all pertinent matters affectingguest service and hotel operations 直接向前廳部經(jīng)理匯報(bào)并就所有與賓客服務(wù)及酒店運(yùn)作相關(guān)的問(wèn)題進(jìn)行溝通 Provides functional assistanceand direction to all departments 向所有部門(mén)提供功能性支持和指導(dǎo) ?Cooperates, coordinates andcommunicates with other hotel departments as required 按需要與酒店其它部門(mén)進(jìn)行合作、協(xié)調(diào)和溝通 Reacts to situations to ensureguests receive prompt attention and personal recognition throughout the hotel ?對(duì)各種狀況做出反應(yīng)，以確保來(lái)賓被及時(shí)的禮貌接待并得到充分的注意和重視 Responds to guest needs andresolves related problems 就客人的需求做出反應(yīng)并解決相關(guān)問(wèn)題 Supervises and directsReception and Reservations personnel 對(duì)接待部和預(yù)訂部工作人員進(jìn)行監(jiān)督和指導(dǎo) Supports and assists FrontOffice personnel and all departments at peak periods 在高峰期向前廳部工作人員和其它所有部門(mén)提供支持和協(xié)助 Ensures VIPs and IHG rewards club guestsreceive special attention 保證貴賓和優(yōu)悅會(huì)會(huì)員受到特別關(guān)照 Inspects front of house andback of house regularly for cleanliness 定期檢查一線各部門(mén)和二線各部門(mén)的清潔狀況 ?Assists Guest Relations ingreeting, rooming, and sending off VIP guests 協(xié)助客戶關(guān)系部門(mén)迎接貴賓，為其安排房間并在其離店時(shí)送行 Monitors appropriate standardsof conduct, uniform, hygiene, and appearance of staff 監(jiān)督員工的行為、制服穿著、衛(wèi)生和外表形象 Provides input for Front Officemeetings 為前廳部會(huì)議提供信息 Promotes inter-hotel sales andin-house facilities 促進(jìn)店際銷售及推銷酒店內(nèi)的設(shè)施 Checks billing instructions andmonitors guest credit 檢查結(jié)帳說(shuō)明并監(jiān)督客人信用情況 Analyses and approves discountsand rebates 分析和批準(zhǔn)打折相關(guān)事宜 Analyses the rate variancereport to ensure rooms revenue control 分析房?jī)r(jià)差異報(bào)告以保證控制客房收入 Takes action with the Property ManagementSystems (PMS) in emergency situation 在緊急情況下使用酒店管理系統(tǒng)（PMS） ?Fully conversant with all hotelemergency procedures 熟知酒店緊急情況所有處理程序 Ensures front line staffcomplies with FIT marketing techniques and maximize sales 確保一線員工遵從散客市場(chǎng)技巧并最大化的進(jìn)行銷售 Works with Superior and HumanResources on manpower planning and management needs 與上級(jí)領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求 Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget 與上級(jí)領(lǐng)導(dǎo)和財(cái)務(wù)總監(jiān)一起編制和管理部門(mén)預(yù)算

Supervise and direct Concierge Desk activitiesand Concierge staff 對(duì)禮賓部柜臺(tái)的活動(dòng)和禮賓部服務(wù)人員實(shí)施監(jiān)督和指導(dǎo) Responsible for sorting and distributing guests andadministrative mail and returning mail to the sender for forwarding mail 負(fù)責(zé)挑選和分發(fā)客人的信件及行政信件，并將無(wú)人接收的信件送返發(fā)信人 Provide information pertaining to all hotel services,local places of interests, restaurants, doctors, sightseeing tours and anyother information likely to be of the interest to guests 提供客人可能感興趣的關(guān)于酒店所有服務(wù)、當(dāng)?shù)孛麆佟⒉宛^、醫(yī)生、觀光等方面的信息 Be prepared to recommend first and foremost thehotel’s own Food and Beverage outlets before any other, making himself totallyfamiliar with the operating times and each outlets benefits 最先向客人推薦本酒店的餐飲營(yíng)業(yè)場(chǎng)所，熟知這些營(yíng)業(yè)場(chǎng)所的營(yíng)業(yè)時(shí)間和各自的特長(zhǎng) Ensure the lobby is always kept in an orderly fashionand that ashtrays are kept clean 確保大廳始終保持整潔，煙灰缸始終干凈 Coordinates the paging of guests in the lobby, Food& Beverage outlets, and where considered appropriate by the Management 在大廳、餐飲營(yíng)業(yè)場(chǎng)所和其它管理層認(rèn)為合適的地方協(xié)調(diào)對(duì)客人的呼叫工作 Responsible for the maintenance of the hotelinformation directory (function board) and ensures that the information shownin current and accurate at all times 負(fù)責(zé)維護(hù)酒店信息簿（功能板），并確保所有信息的準(zhǔn)確性和實(shí)效性 Prepares efficient work schedule for Bell Services,arranging holidays and vacation, taking into consideration project occupancyand forecasts and any large group movements, especially those with early orlate arrivals or departures 在考慮酒店入住情況和預(yù)測(cè)以及大規(guī)模的團(tuán)組活動(dòng)，特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下，為行李服務(wù)部員工準(zhǔn)備高效的工作計(jì)劃，安排節(jié)日和假日 Ensures that all bell staff are neat, clean andpunctual at all times and that they perform the task assigned to them promptlyand efficiently 確保所有行李服務(wù)人員隨時(shí)保持衣著整潔，工作守時(shí)，并且能夠快速和高效的完成任務(wù) Handle problems associated with guests and liaise withdepartment heads or executive management in the absence of the Front Office Manager. 處理與客人相關(guān)的問(wèn)題，在前廳經(jīng)理缺席的情況下負(fù)責(zé)與各部門(mén)負(fù)責(zé)人或行政管理部門(mén)聯(lián)系 Works with linemanager and Human Resources on manpower planning andmanagement needs 與上級(jí)領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求

To be responsible for the dailysupervision of the restaurant, concentrating on service procedure and qualityof product. 負(fù)責(zé)餐廳的日常管理，主要是服務(wù)程序和產(chǎn)品質(zhì)量方面的管理。 Toensure that all restaurant mise-en-place is correctly prepared and ready foreach service period. 確保所有餐廳的準(zhǔn)備工作都做好，為各個(gè)服務(wù)時(shí)段做好準(zhǔn)備。 Tomaintain a breakage prevention program designed to minimize breakage ofoperating equipment, and to liaise directly with the Chief Stewardand recommend changes to policies or procedures. 設(shè)計(jì)一個(gè)破損的計(jì)劃，將經(jīng)營(yíng)用具的損失減少到最小；和管事部負(fù)責(zé)人保持聯(lián)系；經(jīng)營(yíng)方針和程序提出改進(jìn)措施。 Tomaintain a close customer contact to ensure satisfaction and recognition ofregular guests. 和客人保持密切接觸，保證能得到客人的滿意和稱贊。 Toassist Manager in the planning, implementation and running of promotionalevents. 協(xié)助經(jīng)理計(jì)劃、組織和實(shí)施促銷活動(dòng)。 Tocomply with any reasonable request made by the Manager or Food and BeverageDirector. 完成經(jīng)理和餐飲總監(jiān)的合理要求。 Tosupervise the service within the restaurant, to ensure that the service standards,quality of product, staffgrooming are to the requirements as specified withinthe Operation Policy of the outlet and the requirements of theHotel. 監(jiān)督餐廳的服務(wù)工作，保證服務(wù)標(biāo)準(zhǔn)、產(chǎn)品質(zhì)量和員工的儀容儀表符合餐廳經(jīng)營(yíng)方針 和酒點(diǎn)要求。 Toensure that the Hostess staff perform all duties as are required, that thefront reception area of the restaurant is neat and tidy and that thereservation book is properly maintained. 保證迎賓員按照要求迎賓，餐廳前臺(tái)接待區(qū)域干凈整潔，正確記錄預(yù)定信息。 Tocheck and review all operating par stocks of condiments and restaurant suppliesand operating equipment used within the restaurant. To ensure that there issufficient stock for each day's trade, requisitioning where required anyequipment or supplies that are necessary. 檢查所有的調(diào)味品、餐廳供應(yīng)品以及經(jīng)營(yíng)用具，保證有日常經(jīng)營(yíng)所需的足夠的存貨，領(lǐng)取需要的用具和供應(yīng)品。 Toassist the restaurant manager with the restaurant guest recognition program. 協(xié)助經(jīng)理認(rèn)知客人。 Toassist the restaurant manager in spot checks of the restaurant, to ensurecleanliness of the operation at all times. 協(xié)助餐廳經(jīng)理檢查餐廳，保證經(jīng)營(yíng)過(guò)程的清潔、干凈。 Toassist the restaurant manager in spot checks of the restaurant to ensure thatall repairs and maintenance have been carried out, reporting anynew areas that need attention. And ensuring follow up within a time frame of 14 days. 協(xié)助餐廳經(jīng)理檢查餐廳，保證所有的修補(bǔ)和維護(hù)都已經(jīng)進(jìn)行，匯報(bào)需要維修的地方，并保證在14天之內(nèi)跟蹤完成。 Toensure that all menus are clean, neat and tidy, free from marks and dirt,stains or watermarks. Replacing any menu with a new one as required. 保證所有菜單都干凈、整潔、美觀，沒(méi)有痕跡、污漬和水印。更換所有應(yīng)該更換的菜單。 Toensure that all staff report for work as per the posted roster, and that allleave and sick leave requests are handed to the Restaurant manager. 保證所有員工都按照排好的排班表上班，所有事假和病假的要求都要通過(guò)餐廳經(jīng)理。 Toassist during the service periods with actual service to the guest duringperiods of high business. 在營(yíng)業(yè)高峰時(shí)間，協(xié)助為客人服務(wù)。 Toassist the restaurant manager at all times, ensuring a high level ofco-operation at all times. 協(xié)助餐廳經(jīng)理，保證餐廳隨時(shí)都能很好的合作。 Mustalways check personal hygiene and be well groomed in appearance, as per thegrooming standards of thehotel and the department. 按照酒店和部門(mén)儀容儀表要求，經(jīng)常檢查個(gè)人衛(wèi)生，注意儀表。 Mustalways maintain a professional image at all times, be friendly and smiling atall times when in contact withguests and staff alike. 隨時(shí)保持專業(yè)的形象，和客人及員工打交道時(shí)，態(tài)度友好，面帶微笑。 Ensureprompt and courteous service at all times, and ensure that all guest enquiriesare dealt with at all times. 提供快速禮貌的服務(wù)，保證所有客人的要求都得到滿足。 Mustbe aware of the importance of beverage sales within the outlet, and sees to itthat every effort is made bythe waiters and waitress's to sell the maximum numberof drinks possible. And to ensure that all beverages sold areas per the quality and presentation standards of the Hotel. 必須明白餐廳酒水銷售的重要性，保證每個(gè)服務(wù)員都盡了最大努力擴(kuò)大銷售量，并保證所賣的酒水符合質(zhì)量要求和酒店的標(biāo)準(zhǔn)。 Toensure that all products and services ordered appear on all guest checks, andthat all items are properlyaccounted for, correct prices charged. And that all moniesdue are collected from the guest. 保證所有出售的產(chǎn)品都正確紀(jì)錄在賬單上，確保所有項(xiàng)目都正確核算，向客人收取費(fèi)用。 Greetand escort guests to their table during high business periods, to ensure guestsare seated quicklyand not waiting at the entrance. 在營(yíng)業(yè)高峰時(shí)期，歡迎客人并為客人領(lǐng)座，保證客人快速入座，不要讓客人在門(mén)口長(zhǎng)時(shí)間等待。 Ensurethat all staff are at their assigned stations, and that work assignments havebeen issued and understood. 確保所有的員工都在指定的崗位，指定的崗位清楚明確。 Whenpresenting menus to guests or answering guest questions as to the menu content,the person must befully aware of all menu items and services that areoffered, and be able to explain them accordingly 當(dāng)遞給客人菜單或回答跟菜單有關(guān)的問(wèn)題時(shí)，必須完全明白菜單上的項(xiàng)目和提供的服務(wù)，并能夠相應(yīng)地解釋。