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管理直銷渠道 實施并監(jiān)控策略以通過直銷渠道為酒店帶來流量。 IHG 網(wǎng)站及 App。 HCM 內(nèi)容平臺的表現(xiàn)審計和內(nèi)容刷新。定期審閱酒店在HCM 內(nèi)容平臺的介紹、圖片、以及視頻等信息，以確保自然搜索相關(guān)性及預(yù)定流內(nèi)的轉(zhuǎn)化。 IHG 會議微信小程序 – 確保相關(guān)內(nèi)容及時更新。 IHG尚悅會微信小程序–提升尚悅會小程序在酒店相關(guān)部門的認(rèn)知度。確保相關(guān)客戶及銷售人員使用此工具。確保信息的完整和準(zhǔn)確。 IHG 微信商城。 產(chǎn)品提交 – 與收益管理、餐飲等相關(guān)部門通力合作設(shè)計產(chǎn)品確保競爭力和并符合酒店定價體系。 產(chǎn)品上架與下架。 訂單管理、核銷管理。 私域流量(酒店粉絲群等)運營。 業(yè)績分析與回顧。 遵循IHG支持中心年度的營銷日歷 （包括會員相關(guān)、品牌相關(guān)、及目的地相關(guān)）。 參與 ‘Ignite’ 數(shù)字營銷項目，定期與支持中心的商務(wù)及營銷團隊共同優(yōu)化酒店相關(guān)關(guān)鍵詞。 根據(jù)酒店的需求參與‘boost’數(shù)字化營銷項目，針對直銷渠道進行進一步引流。 與區(qū)域營銷團隊和兄弟酒店通力合作，提升跨酒店線上營銷。 直播、內(nèi)容平臺(抖音及小紅書等)， 及‘KOX’合作 對平臺、KOX 及供應(yīng)商準(zhǔn)確傳遞酒店不同品類產(chǎn)品的賣點。 與相關(guān)部門，如收益管理、運營等部門協(xié)同，負(fù)責(zé)產(chǎn)品生成。 設(shè)計酒店跨渠道的轉(zhuǎn)化漏斗設(shè)計，不僅限于一次性收益，同時也注重長期的跨平臺的效應(yīng)。 與KOX及供應(yīng)商協(xié)調(diào)內(nèi)容生產(chǎn)，包括但不限于文章、直播、短視頻等，與上述轉(zhuǎn)化漏斗設(shè)計相協(xié)同。 本地生活渠道（如點評）的內(nèi)容生成、餐飲相關(guān)產(chǎn)品的上傳。線上評價管理。 商務(wù)洞察與數(shù)據(jù)分析 每月及每季度提供跨渠道的數(shù)據(jù)分析、下一周期預(yù)測以及對關(guān)鍵數(shù)據(jù)進行生意回顧。 定期的競品分析以確保在競爭群中保持競爭優(yōu)勢。 引入可行實踐，標(biāo)準(zhǔn)以及創(chuàng)新，識別并利用新機遇。

Directs, supervises and coordinates the activities inTelecommunication department 管理,監(jiān)督和協(xié)調(diào)總機房部門的運作 Develops and implement procedures for proper handlingin and out going telephone calls, facsimile transmission, rental equipment,lease telephone lines and other telecommunication services 執(zhí)行和處理所有進出的電話,傳真,相關(guān)設(shè)備的程序和其他相關(guān)服務(wù) Investigates complaints regarding theTelecommunication services and the Operators and technicians, takes appropriateactions 調(diào)查所有關(guān)于對電話服務(wù)，接線員和技術(shù)人員的投訴并采取行動 Develops working plans to carry out goals, comparesactual achievements against goal periodically, take necessary correctiveactions 推動工作計劃,分享目標(biāo),把實際的成績和目標(biāo)作比較并作出相應(yīng)的措施 Establishes and maintains effective employee relations 建立維護和員工的良好關(guān)系 Organizes and conducts regular meeting for allTelecommunication staff to facilitate communication and a smooth operation???? 為電話接線員組織會議，促進交流，建立一個和諧的運作環(huán)境 Manages and monitors the operation of all equipment’s,software, hardware and endure all units are working and installed properly 檢查和監(jiān)督所有營運設(shè)備和各種軟件、硬件設(shè)施，保證所有的工作設(shè)備正常運作 Ensures all telecommunication equipment’s are coveredby the correct maintenance contract and the preventive maintenance is performed 確保所有的電話設(shè)備有預(yù)防性維護和與合約商建立維護計劃 Maintains up to date list of all telecommunicationequipment 保留所有電話設(shè)備的最新清單 Monitors the performance of PABX/Voice Mail/CallAccounting software and maintain logbook of equipment performance report 監(jiān)督所有程控交換機，語音留言，計費系統(tǒng)的正常運作，并在交接本上記錄所有設(shè)備的運作情況 Investigates and reports software problem to Vendors,coordinates interface problem solving with the hotel System Manager 調(diào)查和報告所有的異常情況給相應(yīng)的供應(yīng)商和酒店的電腦房經(jīng)理 Maintains suitable record to process telephone calls inthe billing system, and to maintain record of the room status up to the Brandminimum standards 確保電話費用轉(zhuǎn)入帳戶的記錄,根據(jù)酒店的最低要求保留房間狀態(tài)的記錄 Maintains user documentation, PABX system reports,telephone list, and numbering plan leases agreement on rental lines, maintenancecontract and local licenses 保留相關(guān)的報表,電話程控交換機系統(tǒng)報告,電話清單,維修記錄和相關(guān)執(zhí)照 Performs PABX data-base programming and regularservice change to control class of service on all telephone sets in the hotel 完成所有數(shù)據(jù)規(guī)劃和服務(wù)以達到最好的電話服務(wù) Prepares and controls departmental budgeted 準(zhǔn)備和控制部門的預(yù)算 To attend Telecommunication seminar, productknowledge, presentation, organized by the external bodies 參加由外部群體組織的電子通訊班，了解產(chǎn)品知識，表現(xiàn)形式 Performs related duties and special projects asassigned 完成相關(guān)的項目并按設(shè)計完成相關(guān)的工程 Conducts shift briefings to ensure hotel activitiesand operational requirements are known 舉行班次例會確保員工知曉酒店的推廣和運作需要 Prepares efficient work schedule for Telephone staff,arranging holidays, vacation, taking occupancy and forecasts and any largegroup movements into consideration 準(zhǔn)備員工的有效工作安排計劃，合理安排假期，預(yù)測未來生意從而作出相應(yīng)的行動計劃，特別是一些大型的團隊 Performs other tasks as assigned 按要求完成其他的任務(wù)

Works with superiors in the preparation and management of thedepartment’s budget and is aware of financial targets 協(xié)同上級準(zhǔn)備和管理部門預(yù)算，了解財務(wù)目標(biāo) Attends to alltypes of repair and maintenance work of the Hotel premises including any newadditions / extensions to the Hotel or any other properties maintained by theHotel. 處理酒店范圍內(nèi)的各類維修和保養(yǎng)工作，包括酒店的新增和延伸設(shè)施或由酒店提供維修保養(yǎng)的任何其他物業(yè)。 Advisesimprovements to the present system in order to optimize the operatingefficiency and economy of the said system. 對現(xiàn)有的系統(tǒng)提出改進建議，從而優(yōu)化該系統(tǒng)的運作效率和經(jīng)濟節(jié)約。 Participates inHotel Energy Conservation Program. 參加酒店節(jié)能計劃 Attends to all workrequests and repairs and maintenance works 處理所有工作請求和檢修工作 Provide specialexpertise to all repair and maintenance of various engineering equipment,plants and systems. 為各類工程設(shè)備、機房和系統(tǒng)的全部檢修和保養(yǎng)提供專業(yè)知識 Responsible forservicing and attending to repairs on various types of equipment such aslaundry equipment, kitchen equipment, heating, ventilating and air conditioningequipment, including motors, pumps, fans, water treatment plants, sewagetreatment plant and electricity generators, electric lights & powers, CCTV,telephone, TV,? fire lives and safetyequipment & system. 負(fù)責(zé)各類設(shè)備的檢修和相關(guān)服務(wù)，如，洗衣設(shè)備、廚房設(shè)備、加熱設(shè)備、通風(fēng)和空調(diào)設(shè)備、包括發(fā)動機、泵、風(fēng)扇、水處理裝置、污水處理裝置和發(fā)電機、電燈和供電、CCTV、電話、電視、消防、生命與安全設(shè)備和系統(tǒng)。 Prepare spare partslists for engineering requirements. 根據(jù)工程要求準(zhǔn)備零部件清單 Prepares detailannual maintenance plan and periodic maintenance requirements for eachrespective item of those. 準(zhǔn)備詳細的年度維護計劃和每個項目對應(yīng)的定期維護要求 Prepares monthlyMaintenance Status Report. 準(zhǔn)備每月的維修進度報告

與既有的客戶和潛在的客戶及合作伙伴保持密切的聯(lián)系。 高效認(rèn)知和掌握銷售線索。 代表酒店參加國際及國內(nèi)的銷售活動。 發(fā)揮創(chuàng)造力，為酒店的產(chǎn)品及部門做出應(yīng)有的貢獻。 仔細計劃與客戶的會面，對預(yù)定的客戶實施客戶關(guān)系管理，完成銷售目標(biāo)。 在所負(fù)責(zé)的市場區(qū)域內(nèi)，監(jiān)視和報告市場及競爭者的情況。 準(zhǔn)備銷售報告，確保市場及客戶信息的準(zhǔn)確性，以便于工作的跟進。 積極地傳播產(chǎn)品信息，在負(fù)責(zé)的市場內(nèi)營造酒店的知名度。 在所負(fù)責(zé)的區(qū)域內(nèi)，與市場銷售總監(jiān)一起計劃銷售攻勢，并確保其實現(xiàn)。 主動參與，完成各種銷售報告。 協(xié)助計劃和配合銷售活動。 協(xié)助配合開發(fā)制作所有酒店促銷材料。 管理客戶檔案數(shù)據(jù)庫，手工或以電腦更新客戶檔案。 不斷地對下屬員工給予持續(xù)建議及支持。 執(zhí)行上級要求的任務(wù)，完成市場銷售目標(biāo)。 遵守酒店酒店的員工守則。 遵守酒店酒店的政策及程序。 堅持不斷的對自己的表現(xiàn)進行分析評估。 完成上級交給的其他任務(wù)

Assist guests with all inquiries, both hotel andnon-hotel related 協(xié)助客人各種與酒店相關(guān)或無關(guān)的問詢 Conduct effective shift briefings to ensure hotelactivities and operational requirements are known 進行有效的交接班說明工作，以明確酒店活動和運營要求 Maintain detailed knowledge of the activities of theday and alert to any potential problems 詳細了解當(dāng)日活動情況并留意各種潛在問題 Maintain detailed knowledge of key occurrences in yourcity/location including directions to key points of interests, restaurants, theatres,shopping, cinemas, sporting and recreational facilities, banks, consulates,transport systems and special events 詳細了解所在城市和地區(qū)的情況，包括去往主要地點的路線、以及關(guān)于餐館、劇場、商場、電影院、體育場館、娛樂設(shè)施、銀行、領(lǐng)事館、交通系統(tǒng)和特殊活動的信息 Maintain adequate supplies of forms, brochures andensure they are presented in line with hotel standards 保證供應(yīng)足夠的表格和手冊，并確保其質(zhì)量達到酒店標(biāo)準(zhǔn) Consult Log Book for information/request left byoutgoing shift 查閱交班人員的工作日志，尋找相關(guān)信息和要求 Manage all incoming guest mail, messages, telexes,facsimiles and special deliveries, in accordance with policy 按照相關(guān)政策，對發(fā)給客人的信件、留言、電傳、傳真和特快專遞進行管理 Manage outgoing guest mail, courier services, postageof parcels and freighting as directed by guests 按照客人的要求，對客人寄出的郵件、通過信使服務(wù)寄送的信件、 包裹的郵資和貨運進行管理 Maintain order and security of guest keys and otherselected keys kept in Front Office, ensuring key issue policy is followed 遵守鑰匙管理政策，保證客人的鑰匙及其它存放在前廳部的的鑰匙的安全與有序管理 Receive telephone calls and take messages for guestswho are out, in accordance with hotel policy 依照酒店政策，替外出的客人接聽電話和留言 Record incoming registered mail, telegram, parcel,telex in appropriate file 在相應(yīng)的檔案上對寄給客人的掛號信、電報、包裹和電傳進行記錄 Night staff check mail, message of expected guestsagainst the system/computer and expected arrivals 夜崗人員按照電腦系統(tǒng)和預(yù)抵房記錄對預(yù)抵客人的郵件和留言進行查收 Prepare efficient work schedule for Bell staff,arranging holidays and vacations, taking into consideration projected occupancyand forecasts and any large group movements, especially those with early orlate arrivals and departures 在考慮入住情況預(yù)測以及大規(guī)模的團組活動，特別是關(guān)于提前或延遲到達及離店的情況的前提下，為行李服務(wù)部員工準(zhǔn)備高效的工作計劃，安排節(jié)日和假日 Works with Superior on manpower planning andmanagement needs 與上級領(lǐng)導(dǎo)一起進行人力規(guī)劃和管理需求。

Conducts shift briefings to ensure hotel activities and operationalrequirements are known 進行有效的交接班簡報工作，以明確酒店活動和運營要求 Supervise front desk operations during assigned shift including: 在當(dāng)班期間監(jiān)督前臺運營情況，包括： Maintenanceof guest information 維護客戶信息 Maintenanceof information about local events 維護當(dāng)?shù)鼗顒拥男畔?Compileoccupancy statistics 統(tǒng)計入住情況 Supervisegroup bookings 監(jiān)督團隊預(yù)訂情況 Assistingwith serious complaints 協(xié)助解決嚴(yán)重投訴問題 Supervise cashiering activities during shift including: 在當(dāng)班期間監(jiān)督收銀的活動，包括： Cashhandling and banking procedure 現(xiàn)金處理和銀行業(yè)務(wù)程序 Dealingwith irregular payments 處理非正常的付款情況 Instructingstaff in credit policies and facilities 就信用政策和設(shè)備對員工進行指導(dǎo)培訓(xùn) Instructingstaff in cash security procedures 就現(xiàn)金安全程序?qū)T工進行指導(dǎo) Carry outdebtor control 實施應(yīng)收帳款控制 Preparereports 準(zhǔn)備財務(wù)報告 Supervisethe cashiering system 對收銀系統(tǒng)實施監(jiān)管 Works with Superior on manpower planning and management needs 與上級領(lǐng)導(dǎo)一起進行人力規(guī)劃和管理需求的討論

Monitors Housekeeping personnel to ensure guestsreceive prompt and courteous service 監(jiān)督客房部工作人員，確?？腿说玫郊皶r和禮貌的服務(wù)。 Monitor Housekeeping personnel to ensure rooms, andparticularly those of IHGRewards Club members, known repeat guests and otherVIP’s receive special attention 監(jiān)督客房部工作人員，確?？头?，特別是會員、熟客和其它貴賓的客房得到特別重視。 Informs other operating departments of Housekeepingmatters, which concern notably the Front Office, to ensure accurate roomstatus, in addition to communicating with Engineering and the Laundry 除與工程部和洗衣房進行溝通外，還要向其它業(yè)務(wù)部門，特別是確保前廳部了解準(zhǔn)確的客房狀況。 Schedules routine inspections by supervisors, of allhousekeeping areas including occupied and non-occupied rooms Inspects guestrooms in all Housekeeping areas on a regular basis to ensure furnishing,facilities and equipment are clean and in good repair, well maintained andreplaced / refurbished as required 定期對所有客房區(qū)域進行視察，以確保家具、設(shè)施和設(shè)備按要求得到良好的清潔、修繕、保養(yǎng)和更換和整修。 Appraise appearance, discipline and efficiency of allstaff under direct supervision and initiate immediate remedial action ifnecessary 對所有直屬下級的儀容儀表、守紀(jì)情況和工作效率進行評估。如有必要，可直接采取糾正措施。 Follows up on progress of agenda items covered inregular meetings 跟進日常所提及的其他需要跟進的客房部的日常事務(wù)。 Works with the Assistant ExecutiveHousekeeper on routine cleaning programs including spring cleans, etc 與行政副管家一起管理例行清掃活動，包括春季大清掃等?！?Supervise the implementation of housekeeping standardsand procedures in relation to: 監(jiān)督客房部各項標(biāo)準(zhǔn)和工作程序的執(zhí)行： Bedroomservice 臥室服務(wù) Bathroomservice 衛(wèi)生間服務(wù) Valetservice 洗衣服務(wù) Cleaningservice 清潔服務(wù) Linenmaintenance 布草維護 Recommended changes to these standards and trainingneeds on an ongoing basis 就這些標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進建議。 Maintain a current and thorough knowledge of allhousekeeping systems 對客房部所有系統(tǒng)有最新和完整的知識。 Responsible for entering accurate room status intocomputer daily and investigate discrepancies 負(fù)責(zé)每天將客房情況準(zhǔn)確的輸入電腦并調(diào)查各種異常情況。 Maintains and update administrative data 維護和更新管理數(shù)據(jù)。 Open and close the shift and ensure effective shifthand over 負(fù)責(zé)管理接班和交班工作，以確保交接班過程的有效進行。 Maintains working area and equipment in a proper stateof cleanliness and repair 確保工作區(qū)域和設(shè)備得到良好的清潔和修繕。 Report guest complaints to Executive Housekeeper ordelegate immediately 及時向行政管家或其代理人匯報客人的投訴情況。 Conform all damage and losing item withoperator. 每天與總機和對房間丟失與破損的記錄情況 Distribution and collection of keys 分發(fā)和收集鑰匙。 Management of all incoming and outgoing calls 管理所有的呼入和呼出電話。 Solve employee grievances 解決員工受到的不公正待遇問題。 Perform Room allocations 分配客房 Perform Room inspections 檢查客房 Prioritise arrival rooms 排列抵店客人客房的優(yōu)先順序。 Liaise with Front Office for guest and hotelrequirements 配合前臺滿足酒店和客人的要求。 Ensure guest valet is processed and delivered in a timelymanner 確保及時為客人提供洗衣服務(wù)并送還。 Co-ordinate special projects (e.g. site rooms, vermincontrol, window and carpet cleaning, room inventories) 協(xié)調(diào)特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應(yīng)量) Manage all special requests made by guests 處理客人所有的特殊要求 Ensure consistency within the department 確保部門內(nèi)工作的一致性 Management of lost property for the hotel 管理酒店的遺失財物 Ensure you have complete knowledge of room types,layouts and facilities 確保具有客房類型，設(shè)計和設(shè)施的全面知識 Conducts shift briefings to ensure hotel activitiesand operational requirements are known 進行交接班說明，確保了解酒店的工作和運營需求 Works with Superior on manpower planning andmanagement needs 與上級領(lǐng)導(dǎo)一起進行人力規(guī)劃和管理需求

Responsible forthe safety and security of guests, employees and establishment needs 負(fù)責(zé)酒店賓客、員工及設(shè)施的安全保衛(wèi)工作 Report to Managerall hotel property deficiencies and safety or security hazards 向經(jīng)理匯報酒店所有的財產(chǎn)損壞和安全危險問題 Initiate action toimprove a hazardous situation immediately 采取行動以便迅速處理危急情況 Implementprocedures for security and emergency incidents 執(zhí)行安全和緊急事件處理程序 In the event offire, be thoroughly familiar with and guided by the hotel’s emergency plan 發(fā)生火災(zāi)時，應(yīng)熟知并按照酒店應(yīng)急事件處理要求進行工作 Be familiar withlocation of fire alarms and fire fighting equipment 熟悉消防報警及滅火器材的位置 Maintain thesecurity system 維護酒店安全系統(tǒng) Monitor staffclocking on and off duty 監(jiān)督員工上下班考勤 Allocate stafflocker keys as necessary 必要時分發(fā)員工儲物柜鑰匙 Conduct randomchecks of key registers in telephone room, banqueting, engineering, stewardingand housekeeping to ensure the hotel’s key control policy is adhered to andreport on discrepancies 抽查話務(wù)室、宴會廳、工程部、餐具儲物間、客房部的鑰匙登記記錄，確保酒店的鑰匙控制制度得以遵守并報告違背制度要求的情況 Maintain a 24 hoursurveillance of those areas that are frequented by guests and all work areas 24小時監(jiān)督客人經(jīng)常光臨及所有工作區(qū)域的安全狀況 Maintain a vigilon the closed circuit TV system and inform security officer on patrol duties ofany unusual happenings 監(jiān)督閉路監(jiān)視系統(tǒng)并通知巡邏保安人員異常情況 Ensure checks areconducted on fire panel, fire hose real outlets and fire barriers and all othersafety equipment and ensure that all are in good working order and report tothe Safety Manager any item of equipment which is faulty 定期檢查火災(zāi)盤，消防水帶的出水口和防火間隔等消防滅火器材及其他安全設(shè)備，確保其處于良好的工作狀態(tài)，并向保安部經(jīng)理匯報失效設(shè)備 Ensure hotel alarmsystem is in good working order 確保酒店報警系統(tǒng)的正常工作 Maintain a goodworking knowledge of the following: 保持良好的業(yè)務(wù)知識，包括： Thehotel switchboard and paying system 酒店電話總機及支付系統(tǒng) Thecontrol points and the working of the hotel’s gas and air conditioning system 酒店各控制點，燃氣、空調(diào)系統(tǒng)的正常工作 Thehotel’s fire indicator board, fire wardens telephones and public address system 酒店火警提示牌、火警警報電話及消防擴音系統(tǒng) Maintain a dailylog of incidents 保留事故記錄日志 Conduct regularlocker checks in line with Human Resources 按照酒店制度要求定期檢查員工儲物柜 Check all packagesand passes of employees entering and leaving the building 檢查出入酒店員工的隨身攜帶物品 Carry out monthlyfire inspections 每月進行消防檢查 Maintain a goodknowledge of the liquor act and criminal code 掌握有關(guān)酗酒及犯罪管理條理 Prevent gamblingon hotel premises ?禁止在酒店內(nèi)賭博行為?????????????????????? Prevent Sabotage of hotel premises 禁止毀壞酒店設(shè)施的行為 Ensure all outlets, fridges, cupboards etc are fully secured when notin use or unattended 確保所有未被使用的電源插座、冰箱、廚柜等的安全 Ensure no undesirables loiter in or around the hotel premises 確保不受歡迎的人員不在酒店內(nèi)或酒店周圍出現(xiàn) Ensure there is no obstruction to the loading dock and thatunauthorized vehicles are removed 確保裝卸區(qū)無障礙，未經(jīng)批準(zhǔn)的車輛不得入內(nèi) Coordinatefunctions with other security staff or Police and other government Securitiesand promote good will with them ???? 與其他保安人員或警方或政府其它安保部門協(xié)調(diào)工作，并與其建立良好關(guān)系 Implement thehotel policies and procedures and advise Superiors and Human Resources ofaction taken 執(zhí)行酒店的各項規(guī)章制度，并向上級領(lǐng)導(dǎo)和財務(wù)及業(yè)務(wù)支持經(jīng)理提出改進建議 Be correct, secure and courteous inhandling any disciplinary or criminal case??????????? 正確、安全、禮貌地處理各類違規(guī)及犯罪案件 Be alert for any unusual packages, guestsor vehicles and advise superior of same 對于異常的行李、客人或車輛保持高度警惕，并向上級領(lǐng)導(dǎo)匯報相關(guān)情況 Be thoroughly familiar of the propertylayout, design, entry and exit points 熟悉酒店布局、設(shè)計及出入口的情況 Make way by escorting VIPs and dignitarieswhen directed and direct traffic away from Lobby and other busy thorough fares 按照指示對酒店重要客人及重要官員提供護衛(wèi)，保證大堂及其他繁雜區(qū)域的正常秩序 Ensure that the safety control office isnever left unattended 確保安全控制辦公室無缺崗情況 Provide escort duty for money transfers tothe General Cashier’s office or bank as required 按照要求對酒店與銀行之間的現(xiàn)金轉(zhuǎn)移提供護衛(wèi)

Reports directly to andcommunicates with the Front Office Manager on all pertinent matters affectingguest service and hotel operations 直接向前廳部經(jīng)理匯報并就所有與賓客服務(wù)及酒店運作相關(guān)的問題進行溝通 Provides functional assistanceand direction to all departments 向所有部門提供功能性支持和指導(dǎo) ?Cooperates, coordinates andcommunicates with other hotel departments as required 按需要與酒店其它部門進行合作、協(xié)調(diào)和溝通 Reacts to situations to ensureguests receive prompt attention and personal recognition throughout the hotel ?對各種狀況做出反應(yīng)，以確保來賓被及時的禮貌接待并得到充分的注意和重視 Responds to guest needs andresolves related problems 就客人的需求做出反應(yīng)并解決相關(guān)問題 Supervises and directsReception and Reservations personnel 對接待部和預(yù)訂部工作人員進行監(jiān)督和指導(dǎo) Supports and assists FrontOffice personnel and all departments at peak periods 在高峰期向前廳部工作人員和其它所有部門提供支持和協(xié)助 Ensures VIPs and IHG rewards club guestsreceive special attention 保證貴賓和優(yōu)悅會會員受到特別關(guān)照 Inspects front of house andback of house regularly for cleanliness 定期檢查一線各部門和二線各部門的清潔狀況 ?Assists Guest Relations ingreeting, rooming, and sending off VIP guests 協(xié)助客戶關(guān)系部門迎接貴賓，為其安排房間并在其離店時送行 Monitors appropriate standardsof conduct, uniform, hygiene, and appearance of staff 監(jiān)督員工的行為、制服穿著、衛(wèi)生和外表形象 Provides input for Front Officemeetings 為前廳部會議提供信息 Promotes inter-hotel sales andin-house facilities 促進店際銷售及推銷酒店內(nèi)的設(shè)施 Checks billing instructions andmonitors guest credit 檢查結(jié)帳說明并監(jiān)督客人信用情況 Analyses and approves discountsand rebates 分析和批準(zhǔn)打折相關(guān)事宜 Analyses the rate variancereport to ensure rooms revenue control 分析房價差異報告以保證控制客房收入 Takes action with the Property ManagementSystems (PMS) in emergency situation 在緊急情況下使用酒店管理系統(tǒng)（PMS） ?Fully conversant with all hotelemergency procedures 熟知酒店緊急情況所有處理程序 Ensures front line staffcomplies with FIT marketing techniques and maximize sales 確保一線員工遵從散客市場技巧并最大化的進行銷售 Works with Superior and HumanResources on manpower planning and management needs 與上級領(lǐng)導(dǎo)和人力資源部一起進行人力規(guī)劃和管理需求 Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget 與上級領(lǐng)導(dǎo)和財務(wù)總監(jiān)一起編制和管理部門預(yù)算

Deliver Food and Beverage service of high standard and in accordancewith departmental standards and procedures 按照部門的規(guī)范和程序提供高標(biāo)準(zhǔn)的餐飲服務(wù)。 Develop departmental standards and procedures to promotesalesmanship, beverage creativity and profit 為銷售，飲品創(chuàng)新和利潤制定部門的規(guī)范和程序。 Communicates to his/her superior any difficulties, guest commentsand other relevant information? 與上級領(lǐng)導(dǎo)交流有關(guān)疑難，客人意見和其它相關(guān)信息。 Delivers daily briefings and attends other Food and Beveragemeetings as scheduled 召開每日例會和參加計劃好的餐飲部會議。 Delivers prepared training sessions in line with a departmentalmonthly calender 按照部們的月度活動日歷提供制定的培訓(xùn)課程。 Prepares for service by ensuring the department’s: 確保部門的以下各項工作就緒為客人提供服務(wù)： Groomingis impeccable and in accordance with ICHG personal presentation standards 遵守洲際酒店集團的個人儀表儀容規(guī)范著裝無可挑剔 Equipmentis clean 設(shè)備干凈 Equipmentis sorted and stored 設(shè)備分類且存放好 Glasswareis polished 玻璃器皿擦亮 Requirementsfor special occasions are ready 特別活動的要求準(zhǔn)備就緒 Musicis on 放音樂 Lightingis on 開燈 Outletis ready for service and guest comfort 酒吧準(zhǔn)備就緒為客人提供舒適的服務(wù)。 Carries out effective service by ensuring all staff are aware oftheir role in: 確保所有員工了解自己的職責(zé)高效的提供服務(wù)： Greetingand seating guests 迎賓并安排客人就坐 Explainingand up-selling daily beverage specials 說明并推銷每日的特價飲料 Processingfood orders accurately 準(zhǔn)確的下食品單 Usingtrays and tray jacks effectively 有效的利用托盤和托盤架 Quicklytaking food and beverage orders 快速的為客人寫餐飲訂單 Ensuringpayment methods are handled accurately 確保準(zhǔn)確的處理付款方式 Ensuringworking areas are cleaned and re-set quickly 確保工作區(qū)快速的清潔和重新擺放整齊 Ensuringthe bar is clean 確保吧臺干凈 Regularlycleaning ashtrays 定時清理煙灰缸 Conversingwith Guests in relation to the food and beverage products 與客人交談有關(guān)的餐飲產(chǎn)品 Carries out effective beverage service by ensuring: 通過確保以下內(nèi)容高效的提供飲品服務(wù)： Beveragesare up-sold and regularly replenished, abiding by responsible alcohol serviceregulations 遵守酒精飲料服務(wù)歸定，推銷飲料并定時為客人續(xù)酒。 Conversewith Guests about wine, advising the types and styles of wine, taking wineorders and serving wine 與客人談?wù)撈咸丫?，建意葡萄酒的品種和風(fēng)格，寫單和為客人送酒 Promotingand selling cocktails to guests 向客人推銷雞尾酒 Makingand presenting cocktails 調(diào)配和裝飾雞尾酒 Coffeeand tea is served hot and in accordance with standard 按規(guī)范提供熱的咖啡和茶 Patron care standards are adhered to by ensuring: 通過確保以下方面遵守賓客服務(wù)規(guī)范： Guestsare advised on alcoholic beverages 給予客人有關(guān)酒精飲料的建議 Thestrengths of alcohol is advised and guests are advised as to their effect 告知客人酒精強度，并告訴客人對他們的影響。 Compliancewith legal provisions of local liquor codes 遵守法律規(guī)定和地方酒精飲品條例 Levelof intoxication of guests is assessed and appropriate action taken 評定客人的醉酒程度并采取必要的措施 Adviseguest on the hotel’s policy of smoking 通知客人酒店的吸煙規(guī)定 Monitorfactors which interfere with the total experience of the guest 監(jiān)測影響客人總體體驗的各方面工作 Cellar operations are carried out including: 酒窖管理包括： Correctuse of refrigeration system 正確的使用冰箱系統(tǒng) Effectiveoperation of the post-mix syrups bulk dispense system 有效的使用后混合桶裝糖漿分裝設(shè)備 Operatingthe beer reticulation system 使用啤酒過濾裝置 Adheringto stock control procedures 遵循存貨管理程序 Take appropriate action to resolve guest complaints 正確處理客人的投訴。 Requisition bar items according to bar stocks 根據(jù)酒吧存貨量領(lǐng)取酒吧物品。 Train bar attendant, wait help and bus help in basic beverageknowledge and beverage service 為酒吧侍應(yīng)生提供基本的飲料知識和飲料服務(wù)的培訓(xùn)。 Complete spillage report and submit to Food and Beverage manager atthe Conclusion of each shift 填寫灑酒單并在每班結(jié)束后交給餐飲經(jīng)理。 Assist the Food and Beverage Manager to source and review outletmusicians 協(xié)助餐飲經(jīng)理尋找和審評音樂師。 Assist to promote the musicians 協(xié)助樂師的推廣工作。 Design promotional material which is aimed at increasing revenue,covers and profit for the Bar with the approval of the Food and BeverageManager 設(shè)計以增加收入，人數(shù)和利潤為目的的酒吧宣傳材料，然后由餐飲經(jīng)理審批。 Works with Superior on manpower planning and management needs 和上級領(lǐng)導(dǎo)一起進行人力規(guī)劃和管理需求。 Works with Superior in the preparation and management of theDepartment’s budget 和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。

Effectively manage the restaurantby ensuring the following: 有效管理餐廳，確保以下幾方面： Overseethe Implementation of standards as detailed in the departmental standards and proceduresmanual 根據(jù)部門的標(biāo)準(zhǔn)和程序手冊，監(jiān)督執(zhí)行的情況 Adhereto opening and closing procedures 遵循開檔和關(guān)檔的程序 Adhereto bill paying procedures 遵循帳單支付的程序 Conducteffective shift briefings, ensuring all staff are aware of VIPs, specialoccasions, daily specials; emphasis on up-selling certain products; etc 組織有效的交接班例會，確保所有員工知道了解貴賓、特別場合和每日的特色菜，并推銷更好的產(chǎn)品 Personallymeet and farewell a minimum of 80% of your customers 至少親自接待百分之八十的客人以及與他們告別 Encourageand motivate staff to provide optimum service during all shifts 鼓勵和激發(fā)員工提供合適的服務(wù) Recommendationsand guest comments to Chef and Food and Beverage Director to reflect current customerprofile are shared 與廚師和餐飲總監(jiān)共同分析客人的評論和建議以了解顧客最近的整體情況 Developmentand implementation of Promotions Calendar for F&B products in restaurant 在餐廳發(fā)展和執(zhí)行餐飲部產(chǎn)品的促銷計劃 Special event concepts are managed 處理特別的活動計劃 Market changes are anticipated and reviewoperations when necessary 注意市場的變化，必要時回顧營運情況 Competitor analysis is conducted 分析競爭者的情況 Positivepublicity opportunities are created 創(chuàng)造積極的公開機會 Customerdatabase is managed and utilized effectively 管理顧客的資料并有效的利用 Property facilitiesare upsold 推銷更好的設(shè)施 Theactive pursuit of cost saving measures 積極地采取開支節(jié)省措施

Provide guests with information (example:loyalty programmes, area attractions, restaurants, facility information) toenhance guest experience. 為賓客提供各種信息（如：忠實計劃、本地景點、餐廳、設(shè)備信息），以提升賓客體驗。 Develop and maintain relationships with keyclients and outside contacts in order to produce group and/or conventionbusiness, to include room sales, food & beverage sales, andcatering/banquet services. 同主要客戶和外部相關(guān)人員建立聯(lián)系并保持聯(lián)絡(luò)，借此增加團體及會議業(yè)務(wù)量，包括客房銷售、餐飲銷售和宴會服務(wù)等。 Schedule conventions and/or business groupactivities at the hotel and coordinate with other hotel-level departments tofacilitate services agreed upon by the sales office and prospective clients. 安排酒店會議及業(yè)務(wù)團隊活動，與其它酒店級部門進行協(xié)調(diào)，共同完成銷售部門同潛在客戶達成的協(xié)議中所規(guī)定的各項服務(wù)。 Manage day-to-day sales activities, planand assign work, and establish performance and development goals for teammembers. Provide mentoring, coaching and regular feedback to help manageconflict, improve team member performance, and recognise good performance. 處理員工日常銷售事務(wù)，計劃并分配工作，為團隊成員設(shè)立工作績效目標(biāo)。為員工提供教導(dǎo)、輔導(dǎo)并給予定期反饋，幫助解決各種員工矛盾，提升員工績效，并對員工表現(xiàn)優(yōu)異之處予以認(rèn)可。 Educate and train sales team that isresponsible for developing new accounts, maintaining existing accounts, andimplementing sales strategies. Ensure staff is properly trained and has thetools and equipment to carry out job duties. 對負(fù)責(zé)開發(fā)新客戶、維護現(xiàn)有客戶并執(zhí)行各項銷售策略的整個銷售團隊進行教育與培訓(xùn)。確保員工接受適當(dāng)?shù)呐嘤?xùn)，保證為他們配備完成工作所需的各種工具和設(shè)備。 Work with other department managers toensure proper staffing levels based on guest volume. 同其他部門經(jīng)理協(xié)作，確保員工配備情況符合酒店客流量。 Produce monthly reports and sales forecaststo analyse current/potential market and sales trends, coordinate activities toincrease revenue and market share and monitor performance to ensure actualsales meet or exceed established revenue plan. 準(zhǔn)備每月報表和銷售預(yù)測，分析當(dāng)前和潛在的營銷趨勢，規(guī)劃各種活動增加營收與市場份額，并監(jiān)督員工工作績效，確保業(yè)績超出原先制定的營收計劃。

Oversee the implementation of laundry standards andprocedures 監(jiān)督洗衣房各項標(biāo)準(zhǔn)和工作程序的執(zhí)行 。 Recommended changes to these standards and trainingneeds on an ongoing basis 就這些標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進建議。 Maintain a current and thorough knowledge of alllaundry systems 對洗衣系統(tǒng)有最新和全面的知識。 Open and close the shift and ensure effective shifthand over 負(fù)責(zé)管理接班和交班工作，以確保交接班過程的有效進行 。 Distribution and collection of keys 分發(fā)和收集鑰匙。 Management of all incoming and outgoing calls toLaundry Department 管理洗衣部門所有的呼入和呼出電話。 Solve employee grievances 解決員工受到的不公正待遇問題。 Direct task allocations and change according to volumeand peak periods 依據(jù)工作量和高峰期等因素對工作進行分配及變更。 Perform quality inspections 進行質(zhì)量檢查。 Prioritize VIP or difficult guests 優(yōu)先服務(wù)貴賓或難應(yīng)付的客人。 Liaise with Housekeeping for guest and hotelrequirements 配合客房部滿足酒店和客人的要求。 Ensure laundry valet is processed and delivered in atimely manner 確保及時為客人提供洗衣服務(wù)并送還。 Co-ordinate special projects (e.g. equipment routineservice; stock inventories) 協(xié)調(diào)特別項目(如設(shè)備常規(guī)檢修；存儲用品)。 Manage all special requests made by guests 處理客人所有的特殊要求。 Ensure consistency within the department 確保部門內(nèi)工作的一致性。 Ensure you have complete knowledge of room types,layouts and facilities and the location of these 確保具有客房類型，設(shè)計，設(shè)施和位置的全面知識。 Supervise laundry storage areas 監(jiān)管洗衣房存儲區(qū)。 Maintain adequate stock levels 保持足夠的庫存水平。 Complete stock takes as required 按要求完成庫存盤點工作。 Maintain stock levels 維持存貨水平 Conducts shift briefings to ensure hotel activitiesand operational requirements are known 進行交接班說明，確保了解酒店的工作和運營需求。 Works with Superior on manpower planning and managementneeds 與上級領(lǐng)導(dǎo)一起進行人力規(guī)劃和管理需求。

Directs the work assignments of the assigned area toRoom Attendants and other non supervisory person personnel. 負(fù)責(zé)給員工分配工作任務(wù)和其他員工分配工作任務(wù) Identifies training needs and ensures departmentaltraining plans are successfully implemented. 確認(rèn)培訓(xùn)需求和保證部門的培訓(xùn)能夠得到很好的貫徹執(zhí)行 Provides support to front line personnel, so they candeliver the highest level of outstanding guest service possible. 給第一線的員工以支持和鼓勵，以便其能向客人提供更好的優(yōu)質(zhì)的服務(wù) Assists in personnel matters such as evaluating andcounseling. 幫助員工，如員工評估和員工的生活等方面 To ensure good interdepartmental communication,network and teamwork. 確保有個好的溝通環(huán)境和好的團對建設(shè) Ensures that Housekeeping personnel are familiar withPA facilities for the purpose of assisting guests 保證所有員工熟悉PA內(nèi)的所有設(shè)施設(shè)備，以便給客人提供更好的服務(wù) Maintains open channels of communication with the AssistantHousekeeper on all matters affecting the Housekeeping, Front Office,Engineering and Laundry Department. 在能夠影響部門與前臺，工程部和洗衣房的關(guān)系等方面的事務(wù)要能夠與助理管家有著很好的溝通渠道 Conducts regular meetings within assigned area. 給員工開例會 Follow up the pest control and plants in PA 跟進酒店的蟲害和植物管理 Ensure that the dilution of all cleaning chemicals iscarried out according to the procedures. Check the safety of the workingcondition and maintenance of the equipments. 保證所有清潔劑按照要求使用，檢查員工的工作安全問題和維護清潔機器設(shè)備 Inspects all hotel all public area on a daily basis toensure that all furnishings, facilities and equipment are in good repair as perHICPJ standard. 每日檢查自己所負(fù)責(zé)的公共場區(qū)域并保證酒店公共區(qū)域家私，設(shè)施設(shè)備是完好的符合酒店標(biāo)準(zhǔn)的 To ensure guest requests are met and company policiesand standard procedures are implemented and maintained. 保證客人的需求是符合要求的，并且要保證所提供的服務(wù)是按照標(biāo)準(zhǔn)去來完成的 Inspects guest and public area on daily basis toensure that all furnishing, facilities, and equipment are clean and in goodrepair report findings to the Executive Housekeeper. 每日檢查所有公共區(qū)域，餐廳，會議室，客用洗手間，后區(qū)等以確保所有家私和設(shè)施設(shè)備是完好的，若發(fā)現(xiàn)有任何問題及時向行政管家報告 To inspect daily VIP meeting and dining place and tospot check meeting rooms or dining place of the VIP guests. 檢查當(dāng)日所有VIP會議和其用餐的地方 Receive and investigate queries and complaints fromHotel guests, Management and F&B, then report to Executive housekeeper. 接收并調(diào)查來自客人；管理層和餐飲的有關(guān)清潔問題和投訴并向行政管家報告 Maintains appropriate standards and discipline fordress, hygiene, uniform, appearance, posture and conduct of Housekeepingpersonnel. 在儀容儀表和禮貌禮節(jié)方面要有一個正確的標(biāo)準(zhǔn)和制度，并以此來督導(dǎo)員工 Monitors and controls Housekeeping tasks, such as lostand found, key control, security and emergency procedures, that help maintainthe health and security of personnel and guests.. 監(jiān)督和控制客房部的工作，如在失物招領(lǐng)，鑰匙控制，安全和緊急事件的處理的方法，以保證客人和酒店員工的人身財產(chǎn)的安全

炒鍋閩菜 海鮮 融合菜 【崗位職責(zé)】 1、負(fù)責(zé)餐廳各類海鮮菜品的烹飪制作，確保出品質(zhì)量穩(wěn)定、口味地道； 2、根據(jù)餐廳經(jīng)營需求，參與菜單設(shè)計及菜品研發(fā)，定期推出創(chuàng)新海鮮菜品； 3、嚴(yán)格把控食材驗收、儲存及加工流程，確保食品安全與衛(wèi)生標(biāo)準(zhǔn)； 4、合理控制廚房成本，優(yōu)化食材利用率，減少浪費； 5、協(xié)助管理廚房團隊，指導(dǎo)初級廚師提升專業(yè)技能，維護高效協(xié)作的工作環(huán)境； 6、完成上級交辦的其他廚房相關(guān)工作。 【崗位要求】 1、8年以上專業(yè)廚師工作經(jīng)驗，擅長閩粵海鮮融合菜優(yōu)先； 2、精通海鮮食材特性及處理工藝，掌握蒸、煮、炒、焗等多種海鮮烹飪技法； 3、具備扎實的廚房管理能力，熟悉5S及食品安全操作規(guī)范； 4、對菜品創(chuàng)新有敏銳嗅覺，能結(jié)合市場趨勢設(shè)計特色海鮮菜肴； 5、吃苦耐勞，團隊協(xié)作意識強； 6、持有健康證及相關(guān)職業(yè)資格證者優(yōu)先。

Supervise and direct Concierge Desk activitiesand Concierge staff 對禮賓部柜臺的活動和禮賓部服務(wù)人員實施監(jiān)督和指導(dǎo) Responsible for sorting and distributing guests andadministrative mail and returning mail to the sender for forwarding mail 負(fù)責(zé)挑選和分發(fā)客人的信件及行政信件，并將無人接收的信件送返發(fā)信人 Provide information pertaining to all hotel services,local places of interests, restaurants, doctors, sightseeing tours and anyother information likely to be of the interest to guests 提供客人可能感興趣的關(guān)于酒店所有服務(wù)、當(dāng)?shù)孛麆?、餐館、醫(yī)生、觀光等方面的信息 Be prepared to recommend first and foremost thehotel’s own Food and Beverage outlets before any other, making himself totallyfamiliar with the operating times and each outlets benefits 最先向客人推薦本酒店的餐飲營業(yè)場所，熟知這些營業(yè)場所的營業(yè)時間和各自的特長 Ensure the lobby is always kept in an orderly fashionand that ashtrays are kept clean 確保大廳始終保持整潔，煙灰缸始終干凈 Coordinates the paging of guests in the lobby, Food& Beverage outlets, and where considered appropriate by the Management 在大廳、餐飲營業(yè)場所和其它管理層認(rèn)為合適的地方協(xié)調(diào)對客人的呼叫工作 Responsible for the maintenance of the hotelinformation directory (function board) and ensures that the information shownin current and accurate at all times 負(fù)責(zé)維護酒店信息簿（功能板），并確保所有信息的準(zhǔn)確性和實效性 Prepares efficient work schedule for Bell Services,arranging holidays and vacation, taking into consideration project occupancyand forecasts and any large group movements, especially those with early orlate arrivals or departures 在考慮酒店入住情況和預(yù)測以及大規(guī)模的團組活動，特別是關(guān)于提前或延遲到達及離店的情況的前提下，為行李服務(wù)部員工準(zhǔn)備高效的工作計劃，安排節(jié)日和假日 Ensures that all bell staff are neat, clean andpunctual at all times and that they perform the task assigned to them promptlyand efficiently 確保所有行李服務(wù)人員隨時保持衣著整潔，工作守時，并且能夠快速和高效的完成任務(wù) Handle problems associated with guests and liaise withdepartment heads or executive management in the absence of the Front Office Manager. 處理與客人相關(guān)的問題，在前廳經(jīng)理缺席的情況下負(fù)責(zé)與各部門負(fù)責(zé)人或行政管理部門聯(lián)系 Works with linemanager and Human Resources on manpower planning andmanagement needs 與上級領(lǐng)導(dǎo)和人力資源部一起進行人力規(guī)劃和管理需求

To be responsible for the dailysupervision of the restaurant, concentrating on service procedure and qualityof product. 負(fù)責(zé)餐廳的日常管理，主要是服務(wù)程序和產(chǎn)品質(zhì)量方面的管理。 Toensure that all restaurant mise-en-place is correctly prepared and ready foreach service period. 確保所有餐廳的準(zhǔn)備工作都做好，為各個服務(wù)時段做好準(zhǔn)備。 Tomaintain a breakage prevention program designed to minimize breakage ofoperating equipment, and to liaise directly with the Chief Stewardand recommend changes to policies or procedures. 設(shè)計一個破損的計劃，將經(jīng)營用具的損失減少到最小；和管事部負(fù)責(zé)人保持聯(lián)系；經(jīng)營方針和程序提出改進措施。 Tomaintain a close customer contact to ensure satisfaction and recognition ofregular guests. 和客人保持密切接觸，保證能得到客人的滿意和稱贊。 Toassist Manager in the planning, implementation and running of promotionalevents. 協(xié)助經(jīng)理計劃、組織和實施促銷活動。 Tocomply with any reasonable request made by the Manager or Food and BeverageDirector. 完成經(jīng)理和餐飲總監(jiān)的合理要求。 Tosupervise the service within the restaurant, to ensure that the service standards,quality of product, staffgrooming are to the requirements as specified withinthe Operation Policy of the outlet and the requirements of theHotel. 監(jiān)督餐廳的服務(wù)工作，保證服務(wù)標(biāo)準(zhǔn)、產(chǎn)品質(zhì)量和員工的儀容儀表符合餐廳經(jīng)營方針 和酒點要求。 Toensure that the Hostess staff perform all duties as are required, that thefront reception area of the restaurant is neat and tidy and that thereservation book is properly maintained. 保證迎賓員按照要求迎賓，餐廳前臺接待區(qū)域干凈整潔，正確記錄預(yù)定信息。 Tocheck and review all operating par stocks of condiments and restaurant suppliesand operating equipment used within the restaurant. To ensure that there issufficient stock for each day's trade, requisitioning where required anyequipment or supplies that are necessary. 檢查所有的調(diào)味品、餐廳供應(yīng)品以及經(jīng)營用具，保證有日常經(jīng)營所需的足夠的存貨，領(lǐng)取需要的用具和供應(yīng)品。 Toassist the restaurant manager with the restaurant guest recognition program. 協(xié)助經(jīng)理認(rèn)知客人。 Toassist the restaurant manager in spot checks of the restaurant, to ensurecleanliness of the operation at all times. 協(xié)助餐廳經(jīng)理檢查餐廳，保證經(jīng)營過程的清潔、干凈。 Toassist the restaurant manager in spot checks of the restaurant to ensure thatall repairs and maintenance have been carried out, reporting anynew areas that need attention. And ensuring follow up within a time frame of 14 days. 協(xié)助餐廳經(jīng)理檢查餐廳，保證所有的修補和維護都已經(jīng)進行，匯報需要維修的地方，并保證在14天之內(nèi)跟蹤完成。 Toensure that all menus are clean, neat and tidy, free from marks and dirt,stains or watermarks. Replacing any menu with a new one as required. 保證所有菜單都干凈、整潔、美觀，沒有痕跡、污漬和水印。更換所有應(yīng)該更換的菜單。 Toensure that all staff report for work as per the posted roster, and that allleave and sick leave requests are handed to the Restaurant manager. 保證所有員工都按照排好的排班表上班，所有事假和病假的要求都要通過餐廳經(jīng)理。 Toassist during the service periods with actual service to the guest duringperiods of high business. 在營業(yè)高峰時間，協(xié)助為客人服務(wù)。 Toassist the restaurant manager at all times, ensuring a high level ofco-operation at all times. 協(xié)助餐廳經(jīng)理，保證餐廳隨時都能很好的合作。 Mustalways check personal hygiene and be well groomed in appearance, as per thegrooming standards of thehotel and the department. 按照酒店和部門儀容儀表要求，經(jīng)常檢查個人衛(wèi)生，注意儀表。 Mustalways maintain a professional image at all times, be friendly and smiling atall times when in contact withguests and staff alike. 隨時保持專業(yè)的形象，和客人及員工打交道時，態(tài)度友好，面帶微笑。 Ensureprompt and courteous service at all times, and ensure that all guest enquiriesare dealt with at all times. 提供快速禮貌的服務(wù)，保證所有客人的要求都得到滿足。 Mustbe aware of the importance of beverage sales within the outlet, and sees to itthat every effort is made bythe waiters and waitress's to sell the maximum numberof drinks possible. And to ensure that all beverages sold areas per the quality and presentation standards of the Hotel. 必須明白餐廳酒水銷售的重要性，保證每個服務(wù)員都盡了最大努力擴大銷售量，并保證所賣的酒水符合質(zhì)量要求和酒店的標(biāo)準(zhǔn)。 Toensure that all products and services ordered appear on all guest checks, andthat all items are properlyaccounted for, correct prices charged. And that all moniesdue are collected from the guest. 保證所有出售的產(chǎn)品都正確紀(jì)錄在賬單上，確保所有項目都正確核算，向客人收取費用。 Greetand escort guests to their table during high business periods, to ensure guestsare seated quicklyand not waiting at the entrance. 在營業(yè)高峰時期，歡迎客人并為客人領(lǐng)座，保證客人快速入座，不要讓客人在門口長時間等待。 Ensurethat all staff are at their assigned stations, and that work assignments havebeen issued and understood. 確保所有的員工都在指定的崗位，指定的崗位清楚明確。 Whenpresenting menus to guests or answering guest questions as to the menu content,the person must befully aware of all menu items and services that areoffered, and be able to explain them accordingly 當(dāng)遞給客人菜單或回答跟菜單有關(guān)的問題時，必須完全明白菜單上的項目和提供的服務(wù)，并能夠相應(yīng)地解釋。

In the absence of a Manager, conducts shift briefings to ensure hotelactivities and operational requirements are known 在經(jīng)理缺席時主持交接班說明會，確保員工了解酒店的活動和運營的要求。 Endeavour to resolve all complaints during shift and logs all complaintsin log book for further follow up 在自己當(dāng)班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進一步跟進的工作。 Supervise cash handling and banking procedures 監(jiān)督現(xiàn)金的處理和存放程序。 Prepare daily banking and cash flow reports 編制每日存款和流動資金報告。 Establish and instruct staff in cash security procedures 制定并指導(dǎo)員工執(zhí)行現(xiàn)金安全制度。 Deal with irregular payments 處理異常的付款情況。 Supervise the maintenance of service equipment 監(jiān)督服務(wù)設(shè)備的維護保養(yǎng)。 Monitor standards of guest facilities and services 監(jiān)督客用設(shè)施和服務(wù)的標(biāo)準(zhǔn)。 Control stock and monitor security procedures 控制存貨和監(jiān)督保安成序。 Assist with menu and wine list creation 協(xié)助菜單和酒水單的設(shè)計工作。 Supervise functions 監(jiān)督各項職能。 Supervise outlet service 監(jiān)督餐廳的服務(wù)。 Works with Superior on manpower planning and management needs 和上級領(lǐng)導(dǎo)一起進行人力規(guī)劃和管理需求。 Works with Superior in the preparation and management of theDepartment’s budget 和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算

Inthe absence of a Manager, conducts shift briefings to ensure hotel activitiesand operational requirementsare known 在經(jīng)理缺席時主持交接班說明會，確保員工了解酒店的活動和運營的要求。 Effectivelymanage the restaurant by ensuring the following: 有效管理餐廳的日常工作，確保日下工作正常進行： Overseethe Implementation of standards as detailed in the departmental standards andprocedures manual 監(jiān)督部門工作標(biāo)準(zhǔn)和程序手冊中列出的各項規(guī)范的貫徹執(zhí)行。 Adhereto opening and closing procedures 遵守開始營業(yè)和結(jié)束營業(yè)的程序。 Adhereto bill paying procedures 遵守規(guī)定的結(jié)賬程序。 Conducteffective shift briefings ensuring all staff are aware of VIPs, specialoccasions, daily specials; emphasis on upselling certain products etc. 有效的進行交接班說明會，確保所有員工了解重要客人，特殊活動，每日特價，重點是推銷某些產(chǎn)品等。 Personallymeet and farewell a minimum of 80% of your customers 親自迎送80%以上的客人。 Encourageand motivate staff to provide optimum service during all shifts 激勵在崗員工為客人提供卓越的服務(wù)。 Sharerecommendations and guest comments to Chef and Food and Beverage Manager toreflect currentcustomer profile 與廚師和餐飲經(jīng)理交流意見和客人的建議從而反應(yīng)當(dāng)前客人的情況。 Developand implement Promotions Calendar for F&B products in restaurant 在餐廳制定和執(zhí)行餐飲產(chǎn)品促銷活動日歷。 Managespecial event concepts 特別活動的概念管理工作。 Anticipatemarket changes and review operations when necessary 善于預(yù)測市場的變化情況，并在必要時審評運營工作。 Conductcompetitor analysis 對競爭對手進行分析。 Createpositive publicity opportunities 創(chuàng)造良好的公眾宣傳機會。 Managecustomer database and utilize effectively 管理顧客數(shù)據(jù)庫并有效的加以使用。 Up-sellproperty facilities 推銷酒店的設(shè)施。 Activelypursue cost saving measures 積極的實行節(jié)約成本的方法。 Recyclewherever possible 盡可能再利用能源。 Liaisewith Sales Manager during tender process to obtain new accounts; Food andBeverage specific 在競標(biāo)過程中與銷售經(jīng)理密切合作爭取新的客戶；特別是餐飲部門的客戶。 Managewage and beverage cost 管理工資和飲料成本。 Activelypursue HOE breakage controlling，ensure quarterlyinventory breakage under 0.3% 積極的實行酒店營運設(shè)備破損率控制，并保證每季度盤點破損率控制在0.3%以下。 Forecasting 進行預(yù)測工作。 Stockcontrol 有效的控制存貨。 Analyzefood and beverage statistics through point of sale system 通過銷售點銷售系統(tǒng)分析餐飲統(tǒng)計數(shù)據(jù)。 Workswith Superior on manpower planning and management needs 和上級領(lǐng)導(dǎo)一起進行人力規(guī)劃和管理需求。 Workswith Superior in the preparation and management of the Department’s budget 和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。

1.?參與菜單的計劃和成本核算工作 2.?制訂并編寫標(biāo)準(zhǔn)菜譜 3.?開發(fā)新菜和新產(chǎn)品 4.?確保優(yōu)秀的餐飲技巧得以保持 5.?協(xié)助組織特別活動和特別食品促銷活動 6.?保持對產(chǎn)品的綜合性知識的了解，包括配料、設(shè)備、供應(yīng)商、市場和當(dāng)前趨勢，并相應(yīng)的建議廚房運作部進行適當(dāng)調(diào)整 7.?保持廚房的衛(wèi)生,?保持個人和廚具衛(wèi)生等 8.?管理和培訓(xùn)屬下員工 9.?和行政總廚一起進行人力規(guī)劃和管理需求 10.?和行政總廚一起編制和管理部門預(yù)算

§? Ensuremanage the equipment and hygiene efficiently according published policy andprocedure. 根據(jù)建立的政策和程序，確保始終有效的管理餐廳的設(shè)備和衛(wèi)生。 §? Assistmanage in operation. 在操作中始終協(xié)助督導(dǎo)進行管理。 §? Exchangethe position flexible. 對餐飲部或酒店其他部門的崗位進行靈活的調(diào)換。 §? Delegateemployee task and check regularly. 給下屬布置任務(wù)并定期檢查他們的表現(xiàn)。 §? Establishesand strictly adheres to the par stocks for all operating equipment, supplies,inventoried items, and to ensure that the outlet is adequately equipped. 嚴(yán)格遵守所有的運行設(shè)備、供應(yīng)品和存貨是同等量的，確保餐廳有足夠的設(shè)備。 §? Assistsin conducting monthly inventory checks on all operating equipment and supplies. 協(xié)助每月對所有設(shè)備和存貨進行檢查。 §? Assistto control necessity and stock items and operate the equipment carefully 協(xié)助控制必需品，存貨，并小心操作所有的運營設(shè)備和供應(yīng)品。 §? Ensureeach outlet are equipped cleaning equipment. 確保每個餐廳能提供清潔、干的運營設(shè)備。 §? Assiststewarding efficient and smooth in operation, ensure adhere to Hyatt standardat all times. 協(xié)助餐務(wù)部做流暢并有效的操作，確保始終能達到凱悅的標(biāo)準(zhǔn)。 §? Ensurefood supply area tidy, clean and day. 確保提供生產(chǎn)食物的區(qū)域是清潔并且干燥的。 §? Manageovernight cleaning in the kitchen area food and beverage area. 管理晚上的廚房、食物和飲料區(qū)域的清潔工作。 §? Ensurecleaning at back of house area, remove the garbage according to the standardpublished. 確保后臺的清潔安排并根據(jù)建立的標(biāo)準(zhǔn)清理垃圾。 §? Assistoperation when in busy period. 在繁忙的時候，協(xié)助運作。 §? Conductand attend department briefing accordingly. 在每日上班前，對員工做指示。 §? Liaisewith kitchen and related department in the daily operation. 在日常的營運中，要和廚房及其他營運部門進行溝通。 §? Recommendto outlet manager in operation and procedure. 學(xué)習(xí)、評估營運/程序并向餐廳經(jīng)理建議應(yīng)該改進的地方。 §? Checkemployee’s work performance and grooming. 檢查下屬的工作表現(xiàn)和他們的儀容儀表。 §? Isa hands-on manager and is present at all times in the department, especiallyduring busy periods. 在服務(wù)的繁忙時候，對員工進行督導(dǎo)、監(jiān)督并協(xié)助。 §? Liaisewith kitchen in daily operation. 在日常工作中，要和廚房的同事進行溝通。 §? Knowledgeablein equipment. 掌握必要大設(shè)備知識。 §? Reportto stewarding manager/ Assistant manager in food and beverage. 向餐務(wù)部副理報告食物和飲料的偏差。 §? Fullyunderstand and strict? in DepartmentOperations Manual. 完全理解并執(zhí)行部門營運手冊。 §? Allthe work process according to the work plan and training task list. 所有工作都要按照工作計劃和部門培訓(xùn)工序表。 §? Fullyunderstand and support Hyatt F&B vision and mission. 完全理解并堅持凱悅餐飲部遠見和任務(wù)。

崗位職責(zé)： 1.發(fā)展酒店散客及團隊預(yù)定，確保酒店收益最大化。 2.監(jiān)督客房預(yù)訂并確保按照集團操作系統(tǒng)與酒店標(biāo)準(zhǔn)相一致。 3.對散客及團隊預(yù)定的操作標(biāo)準(zhǔn)和程序進行審核，確保其與公司政策相一致。 4.具備設(shè)立適合于酒店的總體營業(yè)目標(biāo)、行動方案的能力。 5.具備制訂和執(zhí)行營業(yè)預(yù)算及經(jīng)營計劃的能力。

【崗位職責(zé)】 1、負(fù)責(zé)通過公關(guān)和促銷活動實現(xiàn)酒店在本地和國內(nèi)的定位目標(biāo)。 2、協(xié)助銷售總監(jiān)開發(fā)公關(guān)促銷計劃及制作預(yù)算。 3、與媒體、本地社區(qū)、客戶保持密切聯(lián)系，代表、宣傳酒店形象。 4、保證所有的宣傳資料和廣告都達到標(biāo)準(zhǔn)，維護酒店的良好形象和定位。 5、開拓并實施公關(guān)活動，負(fù)責(zé)制作促銷資料、對媒體宣傳資料及安排在媒體對酒店的報道。 6、開發(fā)并跟進酒店的各項市場活動。 【崗位要求】 1、與媒體、各營銷渠道及組織機構(gòu)溝通并提供合適的材料以確保他們有足夠的資料促銷酒店的服務(wù)。 2、積極主動組織豐富的市場公關(guān)及廣告媒體的會議活動。 3、發(fā)布酒店重大事件及促銷新聞。 4、建立，保持與廣告商和公共關(guān)系組織的關(guān)系。 5、在本地市場內(nèi)，通過參加各種營銷活動，樹立飯店的形象。 6、負(fù)責(zé)各類材料、圖片、數(shù)據(jù)庫，資料庫和文檔等。 7、維護酒店形象。 8、確保對競爭對手的活動有完全的了解，以便在制定戰(zhàn)略時使用這些信息。 9、計劃與協(xié)調(diào)酒店贊助的活動。 10、發(fā)現(xiàn)并組織有關(guān)贊助活動去提高酒店在市場的形象。 11、參與準(zhǔn)備和制定部門的目標(biāo)。 12、開發(fā)并執(zhí)行市場公關(guān)/廣告媒體計劃去完成整個酒店的目標(biāo)與媒體，并與公關(guān)客戶保持聯(lián)系。 13、參與準(zhǔn)備戰(zhàn)略計劃。 14、積極地與主流媒體交流去提高酒店在市場的曝光率或撰寫文章。 15、掌握市場營銷數(shù)據(jù)。 16、主動承擔(dān)發(fā)展，執(zhí)行酒店年度公關(guān)計劃和廣告活動。 17、在銷售總監(jiān)的指導(dǎo)下，組織活動包括邀請媒體，本地重要人物，公司客戶和其他相關(guān)客人。 18、在團隊內(nèi)有效的工作。 19、遵守酒店的行為準(zhǔn)則。 20、遵守酒店酒店的政策及程序。

1. 按照洲際酒店集團的指導(dǎo)方針，協(xié)助餐飲總監(jiān)制定培訓(xùn)計劃并編寫培訓(xùn)材料，并為食品生產(chǎn)部員工和餐飲部其它員工提供培訓(xùn)。 2.?協(xié)助餐飲總監(jiān)為所有食品制作和管事部門人員制作并更新運營手冊。 3. 負(fù)責(zé)宴會廚房和中廚房，關(guān)注賓客體驗，提出菜品創(chuàng)新方案。 4. 了解當(dāng)?shù)馗偁帉κ值那闆r，并將他們的運作與酒店的餐飲運作進行比較，提升本酒店中餐的競爭實力和網(wǎng)評分?jǐn)?shù) 5.?制定菜譜，并對餐飲部制作和售出的所有菜肴的成本保持準(zhǔn)確記錄。 6.?制定食品制作和管事運作目標(biāo)，以及戰(zhàn)略、工作程序和政策。 7.?與部門主管一起決定所有食品、材料和設(shè)備的庫存等。 8. 熟悉FSMS的審核要求等