Administration
行政管理
-? To ensure that the Food and Beverage activities arealigned with the respective Corporate Strategy, and that the Hotel Actions havebeen implemented where appropriate.
負(fù)責(zé)確保餐飲部的運(yùn)作與酒店的戰(zhàn)略發(fā)展一致，進(jìn)行恰當(dāng)實(shí)施步驟。
-??To represent the Food and Beverage function on thehotel's Executive Committee.
酒店執(zhí)行委員會(huì)餐飲部的代表。
-??To oversee the preparation and update of individualDepartmental Operations Manuals.
負(fù)責(zé)監(jiān)督更新各個(gè)從屬部門勞動(dòng)力。
-??To conduct regular divisional communications meetingsand ensure that departmental briefings and meetings are effective and conductedas necessary.
負(fù)責(zé)部門內(nèi)部有效溝通，確保部門必需的會(huì)議有效開展。
-??To ensure that guest history files are maintainedand utilised.
確保客人資料已存檔并隨時(shí)保持更新。
CustomerService
以客為尊
-??To ensure that all associates deliver the brandpromise and provide exceptional guest service at all times.
確保隨時(shí)為客人提供品牌和禮和專業(yè)化的服務(wù)。
-??To ensure that associates also provide excellentservice to internal customers in other departments as appropriate.
確保員工對酒店內(nèi)部客人即其他部門同事提供同樣的優(yōu)質(zhì)服務(wù)。
-??To spend time in public areas observing associate -guestinteraction and talking with guests, working through Heads of Department tocoach associates in guest service skills as necessary.
注意觀察員工與客人的互動(dòng)，加強(qiáng)與客溝通。必要時(shí)到各部門去觀察并員工以提升服務(wù)技巧。
-??To handle all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily.
?????? 禮貌而高效的處理顧客和員工的投訴，確保問題得到圓滿解決。
Financial
財(cái)務(wù)管理
-??To maximise associate productivity through the useof multi-skilling, multi-tasking and flexible scheduling to meet the financialgoals of the business as well as the expectations of the guests.
培養(yǎng)多技能和能擔(dān)當(dāng)多項(xiàng)任務(wù)的員工并靈活調(diào)度，以滿足酒店的財(cái)務(wù)目標(biāo)以及客人的?
期望。
-??To ensure that each revenue generating department (e.g.Outlet, Bar) is operated in line with maximising revenues and profit throughupselling, pricing activities and proper yield management, while delivering onthe brand promise.
通過向上銷售，定價(jià)活動(dòng)和適當(dāng)?shù)氖找婀芾?，確保每個(gè)收益部門（如餐廳、酒吧）的利益大化。同時(shí)保持品牌承諾的服務(wù)。
-??To ensure that each cost centre (e.g. Stewarding) operateswith the lowest possible cost structure while also delivering on the brandpromise to the guest.
確保成本中心（如餐務(wù)部）的營運(yùn)費(fèi)用最小化，同時(shí)也需要保持品牌承諾的服務(wù)。
-??To coordinate the preparation of the AnnualBusiness Plan for Food and Beverage.
負(fù)責(zé)準(zhǔn)備和調(diào)整每年的餐飲部商業(yè)計(jì)劃。
-??To strategically analyse business performance tofacilitate accurate and meaningful forecasting, involving the respective Headsof Department as appropriate.
? ? 從戰(zhàn)略上分析經(jīng)營業(yè)績以便進(jìn)行準(zhǔn)確的預(yù)測，包括相關(guān)部門負(fù)責(zé)人。
-??To proactively manage costs based on keyperformance indicators, working through the respective Heads of Department asappropriate.
????? 通過主動(dòng)管理以主要績效指標(biāo)的成本為基礎(chǔ)，通過相關(guān)部門經(jīng)理負(fù)責(zé)執(zhí)行。
-??To ensure that all hotel, company and local rules,policies and regulations relating to financial record keeping, money handlingand licensing are adhered to, including the timely and accurate reporting offinancial information.
???確保酒店所有財(cái)務(wù)記錄、處理和經(jīng)營都遵守酒店和地方性法規(guī)、國家政策和法規(guī)，包括對財(cái)務(wù)信息及時(shí)準(zhǔn)確地作出報(bào)告。
Marketing
市場銷售
-??To prepare, utilise and update an Annual MarketingPlan, broken down as necessary by division and/or department.
? ? ?針對不同的部門情況，籌劃、更新年度市場計(jì)劃。
-??To constantly evaluate local, national andinternational market trends, vendors and other hotel operations to make surethat the hotel’s own operations remain competitive and cutting edge.
????? 不斷評(píng)估本地、國內(nèi)及國際市場的趨勢，供應(yīng)商和其他酒店運(yùn)營，確保酒店的運(yùn)作保持競爭力地位。
-??To encourage Heads of Department to look forMarketing and Public Relations opportunities to increase awareness andultimately business.
? ? ?鼓勵(lì)部門經(jīng)理通過尋找市場和公共關(guān)系的機(jī)會(huì)提升酒店知名度和最終業(yè)務(wù)量。
-??To actively participate in weekly yield and revenuemanagement meetings, overseeing the appropriate pricing structures to maximiseyield and overall profits.
積極參加每周的管理層效益會(huì)議，制定合適的價(jià)格使收益達(dá)到。
-??To entertain frequent and potential customers, inliaison with the Marketing Department.
與銷售部緊密合作，招待常客和潛在客戶。
Operational
營運(yùn)管理
-??To ensure that all company minimum brand standardshave been implemented, and that optional brand standards have been implementedwhere appropriate.
?????? 確保所有公司達(dá)到的品牌標(biāo)準(zhǔn)，而可選的品牌標(biāo)準(zhǔn)已經(jīng)適當(dāng)安排。
-??To make sure that all Touches of Hyatt and the Foodand Beverage Top 20 are implemented.
確保貫徹實(shí)施凱悅溫情和餐飲部20項(xiàng)標(biāo)準(zhǔn)。
-??To feedback the results of the Consumer Audit andto ensure that the relevant changes are implemented.
通過消費(fèi)者的結(jié)果審計(jì)確保落實(shí)相關(guān)費(fèi)用。
-??To encourage associates to be creative andinnovative, challenging and recognising them for their contribution to thesuccess of the operation.
? ? ? ?鼓勵(lì)員工開拓創(chuàng)新，樂于挑戰(zhàn)和認(rèn)可他們對酒店成功經(jīng)營做出的貢獻(xiàn)。
Personnel
人事管理
-??To oversee and assist in the recruitment andselection of all Food and Beverage associate. To make sure that Heads ofDepartment follow hotel guidelines when recruiting and use a competency-basedapproach to selecting their associate.
負(fù)責(zé)招募和挑選所有餐飲部員工，遵循酒店以能力為基準(zhǔn)的原則挑選員工。
-??To oversee the punctuality and appearance of all Foodand Beverage associates, making sure that they wear the correct uniform andmaintain a high standard of personal appearance and hygiene, according to thehotel and department’s grooming standards.
監(jiān)督所有餐飲部員工的行為與形象，確保他們依據(jù)酒店和部門的儀容儀表要求穿著制服，保持良好的個(gè)人儀表和衛(wèi)生。
-??To maximise the effectiveness of Heads ofDepartment by developing each of their skills and abilities through theappropriate training, coaching, and/or mentoring.
通過適當(dāng)?shù)呐嘤?xùn)和指導(dǎo)，使部門經(jīng)理的技能和能力得到提升。
-??To conduct annual Performance DevelopmentDiscussions with Heads of Department and to support them in their professionaldevelopment goals. To ensure that they in turn conduct annual PerformanceDevelopment Discussions with their associates.
通過進(jìn)行年度評(píng)估來指導(dǎo)部門經(jīng)理的發(fā)展目標(biāo)。同樣確保部門經(jīng)理與員工進(jìn)行年度評(píng)估。
-??To ensure that each Head of Department plans andimplements effective training programmes for their associates in coordinationwith the Training Manager and their Departmental Trainers.
確保各部門經(jīng)理為員工計(jì)劃和實(shí)施有效的培訓(xùn)課程，配合培訓(xùn)經(jīng)理和部門的培訓(xùn)師。
-??To encourage associates to be creative andinnovative, challenging and recognising them for their contribution to thesuccess of the operation.
? ? ?鼓勵(lì)員工開拓創(chuàng)新，樂于挑戰(zhàn)和認(rèn)可他們對酒店成功經(jīng)營做出的貢獻(xiàn)。
-??To support the implementation of The PeoplePhilosophy, demonstrating and reinforcing Hyatt’s Values and CultureCharacteristics.
支持以人為本的理念，加強(qiáng)凱悅價(jià)值觀和凱悅文化。
-??To ensure that all associates have a completeunderstanding of and adhere to associate rules and regulations.
?確保所有的員工完全理解并遵守酒店規(guī)章制度。
-??To ensure that associates follow all hotel, companyand local rules, policies and regulations relating to fire and hazard safety,and security.
??? ???確保員工遵守所有的酒店、公司和地方法規(guī)、政策和相關(guān)火災(zāi)、消防和安全準(zhǔn)則。
-??To feedback the results of the Associate OpinionSurvey and to ensure that the relevant changes are implemented.
對員工滿意度調(diào)查的反饋?zhàn)龀鱿鄳?yīng)措施，并確保相關(guān)措施的實(shí)施。
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