【職位描述】
賓客服務
Customer Service
? 保證所有的員工時刻提供客人所期望的，并且符合我們酒店承諾的服務。
Ensures the delivery of brand promise and provides exceptional guest service at all times.
? 保證所有的員工對我們酒店其他部門的員工同樣提供高品質的服務。
Provides excellent service to internal customers in other departments as appropriate.
? 以禮貌高效的服務處理來自酒店外部的客人和我們酒店的客人的投訴，同時對問題的解決要跟進，并且詢問客人的滿意度。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
? 與同事保證良好的關系。
Maintains positive guest and associate interactions with good working relationships.
營運
Operational
? 全面落實酒店餐飲部的各項標準。
Ensures that minimum brand standards have been implemented.
? 積極響應客人的合理建議，并盡快改善。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
? 團隊協(xié)作，主動靈活待客，顧客至上，酒店的大局為重。
Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
? 保證所有員工以積極靈活主動的方式與其他部門的員工協(xié)作。
Works in a supportive and flexible manner with other departments.
? 正確使用洗碗機清潔盤，杯，碟子，銀具，玻璃杯等。減少破損。
Operates an automatic dishwashing machine that cleans and washes plates, cups, saucers, silverware, glasses and other dishes. Damage reduction
? 確保垃圾被及時清理，并確保清運過程中不撒漏。
Ensure that the garbage is cleaned up in a timely manner, and ensure that no leakage during the cleaning process.
? 負責餐具、廚具的接收，分類，清洗和擺放的工作。
Responsible for receiving, sorting, cleaning and placing tableware and kitchenware.
? 清理廚房的地板。
Sweeps and mops kitchen floors.
? 清洗工作臺，水池，墻面，天花板，通風口，冰箱和模具。
Washes worktables, sinks, walls, ceiling, air vents, refrigerators, and meat blocks.
? 清洗污水管道和濾油口。
Cleans and washes floor and gutter drains and grease traps.
? 及時將垃圾送入指定的容器中。
Segregates and removes trash and garbage and places it in designated containers.
? 協(xié)助進行每月對運營設備及營業(yè)用品的盤點。
Maintains par stocks of all equipment and guest supplies.
? 每日向當班的管事部領班匯報工作，并接受任務。
Reports daily to the Team Leader - Stewarding on duty and receives assignments.
? 向管事部經理/領班報告所有困難或問題，以進行解決和跟辦。
Report all difficulties or problems to the stewarding Manager/ Team Leader for resolution and
follow-up.
其他
Other Duties
? 熟悉并嚴格遵守員工手冊中的規(guī)章制度，及酒店關于防火、衛(wèi)生、健康和安全的制度。
Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety.
? 保證高標準的個人儀表。
Ensures high standards of personal presentation and grooming.
? 根據酒店、行業(yè)和公司的指引，回應需求、改變，執(zhí)行任何合理的任務及額外職責。
Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel.
? 在任何時間表現(xiàn)負責的管理和行為，并以積極的形象代表酒店的管理團隊和國際凱悅。
Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International.
? 根據安排出席酒店和部門的培訓以提高技能和知識。
Attends training sessions and meetings as and when required.
? 嚴格執(zhí)行額外的合理的任務和職責。
Carries out any other reasonable duties and responsibilities as assigned.
【任職要求】
1、對工作有責任心。
2、能吃苦耐勞，對工作細心、耐心。
3、身體健康，精力充沛。
