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懂營銷，成本核算，必須有大店管理經(jīng)驗(yàn)

總廚師長，有豐富的實(shí)戰(zhàn)經(jīng)驗(yàn)，懂定位，菜單設(shè)計，新品研發(fā)，人員管理，出品把控，有人情味。

合作廚師長

湘菜、面點(diǎn)師

該崗位為后廚服務(wù)員，負(fù)責(zé)制作米線、籠籠肉夾饃和調(diào)涼皮。 具體職責(zé)如下： 1.米線：煮米線、加湯和配菜。 2.籠籠肉夾饃：熱饃夾肉。 3. 涼皮：調(diào)味，拌勻裝盤。 4.其他：備料補(bǔ)貨、保持衛(wèi)生、配合出餐，確保高效干凈。

臉背腿臀胸肩頸淋巴肚子

Co-ordinate the maintenance of all recreational facilities and equipment 協(xié)調(diào)康樂設(shè)施和設(shè)備的所有保養(yǎng)工作。 Coordinate the delivery of all recreational guest services 協(xié)調(diào)所有對客康樂服務(wù)。 Responsible for the safety of all guest services 負(fù)責(zé)所有對客服務(wù)的安全?。 ?Manage all staff in this department 管理部門內(nèi)全體員工。 ?Manage the sale and promotion of departmental products and services 對部門的產(chǎn)品及服務(wù)的銷售工作進(jìn)行管理。 Access sales and marketing data 使用市場銷售數(shù)據(jù)。 Assist with the development of new products and services 協(xié)助新產(chǎn)品和服務(wù)的開發(fā)工作。 Assist with the evaluation of sales and marketing activities 協(xié)助對銷售和市場活動的評估。 Anticipate economic business level fluctuations and makes action plans 預(yù)測業(yè)務(wù)水平并制定工作計劃。 ?Comply with all Hotel and corporate guidelines (eg ?signage guidelines, safety guidelines, etc) 遵守酒店和企業(yè)指導(dǎo)方針（如標(biāo)識指導(dǎo)方針安全指導(dǎo)方針等）。 ?Deliver high quality service to guests 向客人提供高品質(zhì)的服務(wù)。 Adhere to departmental cleaning and maintenance programs 遵守部門清潔和保養(yǎng)規(guī)定。 Attend and input at management meetings as required 按要求參加管理層會議并參與討論。 Works with Human Resources on manpower planning and management needs Works with Director of Finance in the preparation and management of the Department’s budget.

In absence of Manager conducts shift briefings to ensure hotel activities and operational requirements are known 在經(jīng)理缺席時負(fù)責(zé)交班說明，確保了解酒店的各項(xiàng)活動和運(yùn)營要求。 ?During the shift, oversees the preparation of kitchen equipment for use 在當(dāng)班期間管理廚房設(shè)備使用前的準(zhǔn)備工作。 Supervises the receiving and storage of kitchen goods 負(fù)責(zé)接收和存儲廚房物品的管理工作。 Supervises the cleaning and storage of kitchen equipment 監(jiān)督廚房設(shè)備的清潔和存放。 Supervises the handling of kitchen linen 監(jiān)督廚房布巾的處理工作。 ?Supervises the cleaning of an hygienic kitchen 監(jiān)督廚房的衛(wèi)生。 ?Engages in and supervises the cleaning of kitchen and equipment 參與監(jiān)督清潔廚房和設(shè)備的工作。 Maintains high levels of personal hygiene for self and enforces hygiene standards for team 保持高度的個人衛(wèi)生并在小組中執(zhí)行衛(wèi)生標(biāo)準(zhǔn)。 Supervises all functions of the Stewarding operation to achieve the optimum departmental costs 監(jiān)督管事部的各項(xiàng)職責(zé)，使部門成本控制到最低。 ?Supervises all functions of the Stewarding operation to achieve the optimum quality level of sanitation 監(jiān)督管事部的各方面職責(zé)，使?jié)M意度達(dá)到最高水平。 Establishes and maintains effective employee and inter-departmental working relationships 與員工和酒店其它部門建立并保持積極的工作關(guān)系。 Assists the Chief Steward in developing training plans, develops training material in accordance with IHG guidelines and implements training plans for the Stewarding employees. 協(xié)助管事部經(jīng)理制定培訓(xùn)方案，按照洲際酒店集團(tuán)的綱要制定培訓(xùn)材料，為管事部員工和餐飲部其它員工執(zhí)行培訓(xùn)。 Assists the Chief Steward in setting Stewarding goals and developing strategies, procedures and policies 協(xié)助管事部經(jīng)理設(shè)定管事部的目標(biāo)和制定策略，程序和規(guī)定。 ?Assists in determining the minimum and maximum stocks and controls the par-stocks of all material and equipment 協(xié)助確定庫存的最多和最少量，控制所有材料和設(shè)備的標(biāo)準(zhǔn)存貨量。 Supervises the counting of inventories in coordination with employees of the accounting division 與會計部門員工一起監(jiān)督盤點(diǎn)庫存。 Liaise with employees of the Engineering Division to schedule preventive maintenance and repairs 聯(lián)系工程部員工安排預(yù)防性的維護(hù)維修。 Works with Supervisor in manpower planning and management needs 和上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。 ?Works with Supervisor in the preparation and management of the Department’s budget 和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。

Ensure at all times maximum guest satisfaction through personal recognition to all guests along with? members, VIPs, and repeat guests, ?and prompt cordial attention from arrival through departure 確保最大限度上滿足客人的需求，會員及重要貴賓從到達(dá)至離開酒店期間，為客人提供個性化服務(wù)，使客戶滿意。 Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. 隨時以友好的態(tài)度與客人打招呼，為客人提供幫助，盡量稱呼客人的姓名。 Meets and escorts arriving VIPs and bids farewell upon their departure. 迎接并陪同抵達(dá)的重要客人辦理入住，在客人離店時應(yīng)向客人道別。 Provides courteous and efficient service and if possible complies with every guest request. 如果有可能對每位客人提出的每一個要求都要提供禮貌和高效率的服務(wù)和幫助。 Greets guests in a courteous and friendly manner. 禮貌友好的問候客人。 Escorts guests from the main entrance to the reception counter for registration. 從正門陪同客人到前臺登記。 Shows guests up to their rooms and explain the facilities the hotel provides. 引領(lǐng)客人到房間并向客人介紹酒店的設(shè)施。 Offer to do their flight reconfirmation, changes or new bookings. 為客人提供機(jī)票再確認(rèn)，更改或預(yù)訂機(jī)票的服務(wù)。 Promotes the hotel outlets and offers to make reservations for them. 推銷酒店的餐廳并為他們提供預(yù)訂服務(wù)。 Adheres to policies established by the hotel. 遵守酒店建立的制度。 To be thoroughly conversant with the computer system at the Front Office. 精通前廳的電腦系統(tǒng)。 Provides guest service and comply if possible with every guest’s requests. 如果有可能對每一位客人提出的每一個要求提供服務(wù)和幫助。 Checks and ensures that all room/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before the guest arrival. 檢查并確保為重要客人所預(yù)分的房間已經(jīng)就緒，所有客房所需相關(guān)用具已于客人抵達(dá)前布置完畢。 Ensures that the lobby and work place is kept clean at all times. 確保大堂和工作區(qū)域始終保持整潔。 Assist in taking room reservations, if a guest approaches the Front Desk or calls up. 如果客人路過前臺或打電話預(yù)訂房間，要幫助客人。 Works closely with the front desk staff to ensure a smooth check in. 同前臺員工密切合作以確?？腿巳胱〉怯涋k理順暢。 Provides information on the city to the guests. 向客人提供本市的有關(guān)資料。 Reads and signs the logbook and notice board for the latest news and follow-ups. 閱讀工作日志并簽字，注意板面上的最新信息并盡快解決落實(shí)。 Adheres to hotel policies and procedures. 遵守酒店的制度和工作程序。 Attends meetings and training programs (if any). 參加會議和培訓(xùn)。 Reports immediately any guest complaints to the Duty Manager 及時向值班經(jīng)理報告客人的投訴。 Issues fruits baskets and other amenities 贈送果籃或其它用品。 Must be able to provide guests with any information pertaining to functions, tours, ticketing arrangements, general information on flights, bus, ferry and train schedules, special happenings in town and activities of the hotel in particular. Full attention must be given at all times. 必須能夠向客人提供酒店各種附屬功能，旅游、票務(wù)，航班、公交、客船、火車時刻表及概述，所在城市特別事件及酒店組織的特殊活動。必須隨時給予客人足夠重視。 Meets all repeated guests and VIPs upon arrival. 必須迎接抵達(dá)的所有?？图爸匾宋?。 Checks with the reservation correspondence to make sure that all guest’s requests are granted. 核查預(yù)訂信息以確?？腿怂幸缶蓾M足。 Assumes other duties as delegated from time to time. 隨時承擔(dān)被委派的其他工作。 Ensure all Airport pick-ups are being taken care of. 確保照顧到所有需要接機(jī)的客人。 Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way. 通過最恰當(dāng)?shù)耐緩?，盡可能地向客人提供最優(yōu)質(zhì)的服務(wù)和最新、最準(zhǔn)確的信息。 Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel. 為酒店保持良好的聲望并幫助酒店增加收入。

Club Millesime Supervisor is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Club Millesime. 負(fù)責(zé)保持高標(biāo)準(zhǔn)的對客服務(wù)，從而贏得客人最大的滿意，同時通過有效的日常管理，確保索菲特會所在預(yù)算的范圍內(nèi)得以高效運(yùn)作。 ?The Club Millesime Supervisor is responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to hotel 負(fù)責(zé)迎接酒店的VIP客人，并且保證他們感覺舒適，受到歡迎。 Maintain daily an accurate record in the Club Millesime logbook of items and incidents which may be of concern to management and/or which may require further attention. 對于賓客服務(wù)簿上的事件以及管理層要求進(jìn)一步跟蹤解決的事情有詳細(xì)準(zhǔn)確的紀(jì)錄。 ?To assist as required/requested with the solving of any guest’ complaints/upsets and make record on logbook accordingly. Ensure all issues relating to guest satisfaction are met and that follow up is completed on a timely basis. Effectively handle and resolve and guests complaints and to seek help if needed. 按照要求，解決客人的投訴、抱怨，并作相應(yīng)的紀(jì)錄。確保達(dá)到客人的滿意，在一定的時間內(nèi)跟蹤解決，高效處理客人的投訴，如有需要，尋求上級的幫助。 ?Have a complete knowledge of the hotel facilities and services, including room types, room rates, relative features and facilities, food and beverage outlets and all Front Office Sections. 對酒店的設(shè)施及服務(wù)，包括房間類型、房價、相關(guān)特色及設(shè)施，餐飲促銷、前廳部的各個部門都有一定的了解。 1Check the daily arrival list. Special arrival list for VIP’s, repeat guests and fits. 檢查每日預(yù)抵客人名單，特別留意一些重要貴賓和?？偷奶厥獍才?。 ?Ensure glassware and chinaware for breakfast and “Happy Hour” are well stocked and equipment is well maintained. 確保早餐和“歡樂時光”所需要的玻璃器皿、瓷器和其他設(shè)備好好保存。 To be fully aware of the selling strategy for the day. 了解當(dāng)天的銷售狀況。 To be fully aware of and actively promote hotel promotion programs if any and up sell them at all times. 了解酒店的促銷計劃并積極參加，并隨時推銷他們。 Oversee the daily movement of guest activities and be able to resole any guest complaints and to establish an amicable relationship with guest, clients and customers of the hotel. 了解客人的每日活動，解決客人的投訴，與客人、客戶和顧客建立友好的關(guān)系。 ?To ensure guest retention program extend to loyalty customer on a consistent basis. 確?；仡^客政策能持續(xù)地延伸到每個忠實(shí)客人的身上。 Ensure that “shift reports” are printed and “Traces” are followed up accordingly. 保證班次報表能按時打印，并且跟蹤報表能相應(yīng)的跟蹤執(zhí)行。 ?Coordinates meal breaks. 組織好員工的用餐時間。 Handles problems and seeks assistance of Club Millesime Manager to when necessary. 幫助員工處理問題，如需要可向索菲特會所經(jīng)理尋求幫助。 ?Maintains all equipment in good working order and trains new employees on equipment utilization. 所有設(shè)備必須保持在良好的工作狀態(tài)下，并教給員工如何正確使用。 Is thoroughly familiar with all Emergency Procedures as specified by hotel. 十分熟悉酒店所有的應(yīng)急工作程序。 Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way. 通過最恰當(dāng)?shù)耐緩?，盡可能向客人提供最優(yōu)質(zhì)的服務(wù)和最新、最準(zhǔn)確的信息。 Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel. 為酒店保持良好的聲望并幫助酒店增加收入。 Perform other related duties & special projects as assigned by the supervisor. 隨時執(zhí)行上級分配的其他相關(guān)任務(wù)或特殊項(xiàng)目。

Co-ordinate the maintenance of all recreational facilities and equipment 協(xié)調(diào)康樂設(shè)施和設(shè)備的所有保養(yǎng)工作。 Coordinate the delivery of all recreational guest services 協(xié)調(diào)所有對客康樂服務(wù)。 Responsible for the safety of all guest services 負(fù)責(zé)所有對客服務(wù)的安全。 Manage all staff in this department 管理部門內(nèi)全體員工。 Manage the sale and promotion of departmental products and services 對部門的產(chǎn)品及服務(wù)的銷售工作進(jìn)行管理。 Conducts shift briefings to ensure hotel activities and operational requirements are known 進(jìn)行交接班說明，確保了解酒店的工作和運(yùn)營需求。 Manage all special requests made by guests 處理客人所有的特殊要求。 Ensure consistency within the department 確保部門內(nèi)工作的一致性。 Management of lost property for the hotel 管理酒店的遺失財物。 Assist with the development of new products and services 協(xié)助新產(chǎn)品和服務(wù)的開發(fā)工作。。 Assist with the evaluation of sales and marketing activities 協(xié)助對銷售和市場活動的評估。 Anticipate economic business level fluctuations and makes action plans 預(yù)測業(yè)務(wù)水平并制定工作計劃。 Comply with all Hotel and corporate guidelines ( signage guidelines, safety guidelines, etc) 遵守酒店和企業(yè)指導(dǎo)方針（如標(biāo)識指導(dǎo)方針安全指導(dǎo)方針等）。 Deliver high quality service to guests 向客人提供高品質(zhì)的服務(wù)。 Adhere to departmental cleaning and maintenance programs 遵守部門清潔和保養(yǎng)規(guī)定。 Attends meetings and training sessions as required. 根據(jù)要求參加會議和培訓(xùn)課程。 Complete other responsibilities as assigned. 完成指派下來的其它任務(wù)。

Responsible for safe transfer of guests from all determined locations 負(fù)責(zé)將客人從所有指定地點(diǎn)安全送達(dá) Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day 憑借令人愉快的性格和有效的溝通技巧取得客戶的滿意，并且總要主動與客人打招呼 Maintain good knowledge of the city routes locations and hotel facilities 熟知城市路線、地點(diǎn)和酒店設(shè)施 Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required 知曉航班時間，并按客人要求協(xié)助其處理和裝載行李? Maintain a high standard of personal hygiene and be well groomed and well dressed at all times 保持個人衛(wèi)生，?隨時保持個人形象和穿著整潔 Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance 盡力熟知客人的名字，特別是熟客和長包房的客人，注意觀察情況以向客人提供協(xié)助 ?Assist in valet parking when not assigned any duty 在沒有工作任務(wù)時協(xié)助代客泊車 Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests 熟知酒店設(shè)施和服務(wù)情況，并以此向客人推銷酒店 Keep abreast of activities in your city which may affect driving times or routes and relay this to management 了解所在城市的活動，如發(fā)現(xiàn)可能影響駕駛時間或路線的情況應(yīng)向管理層匯報 Responsible for the upkeep and cleanliness of the car used for guest transfer and assist with maintaining vehicles to hotel presentation standards 負(fù)責(zé)載客車輛的保養(yǎng)和清潔，并按照酒店形象標(biāo)準(zhǔn)對車輛進(jìn)行維護(hù) Performs other duties as may be assigned by the Rooms Division Manager 執(zhí)行房務(wù)部經(jīng)理可能分派的其它任務(wù) Valid driver’s license required for Hotel van and car. 擁有駕駛酒店面包車和汽車所需的有效駕駛執(zhí)照。

Ensure manage theequipment and hygiene efficiently according published policy and procedure. 根據(jù)建立的政策和程序，確保始終有效的管理餐廳的設(shè)備和衛(wèi)生。 Assist manage inoperation. 在操作中始終協(xié)助督導(dǎo)進(jìn)行管理。 Exchange the positionflexible. 對餐飲部或酒店其他部門的崗位進(jìn)行靈活的調(diào)換。 Delegate associatetask and check regularly. 給下屬布置任務(wù)并定期檢查他們的表現(xiàn)。 Establishes andstrictly adheres to the par stocks for all operating equipment, supplies,inventoried items, and to ensure that the outlet is adequately equipped. 嚴(yán)格遵守所有的運(yùn)行設(shè)備、供應(yīng)品和存貨是同等量的，確保餐廳有足夠的設(shè)備。 Assists in conductingmonthly inventory checks on all operating equipment and supplies. 協(xié)助每月對所有設(shè)備和存貨進(jìn)行檢查。 Assist to controlnecessity and stock items and operate the equipment carefully 協(xié)助控制必需品，存貨，并小心操作所有的運(yùn)營設(shè)備和供應(yīng)品。 Ensure each outlet areequipped cleaning equipment. 確保每個餐廳能提供清潔、干凈的運(yùn)營設(shè)備。 Assist stewarding efficientand smooth in operation, ensure adhere to Hyatt standard at all times. 協(xié)助餐務(wù)部做流暢并有效的操作，確保始終能達(dá)到凱悅的標(biāo)準(zhǔn)。 Ensure food supplyarea tidy, clean and dry. 確保提供生產(chǎn)食物的區(qū)域是清潔并且干燥的。 Manage overnightcleaning in the kitchen area food and beverage area. 管理晚上的廚房、食物和飲料區(qū)域的清潔工作。 Ensure cleaning atheart of house area, remove the garbage according to the standard published. 確保后臺的清潔安排并根據(jù)建立的標(biāo)準(zhǔn)清理垃圾。 The minimum goals inoperation is achieve Department Operations Manual. 營運(yùn)最基礎(chǔ)的標(biāo)準(zhǔn)是為了達(dá)到營運(yùn)手冊的服務(wù)標(biāo)準(zhǔn)。 Assist operation whenin busy period. 在繁忙的時候，協(xié)助運(yùn)作。 Conduct and attenddepartment briefing accordingly. 在每日上班前，對員工做指示。 Liaise with kitchenand related department in the daily operation. 在日常的營運(yùn)中，要和廚房及其他營運(yùn)部門進(jìn)行溝通。 Recommend to outletmanager in operation and procedure. 學(xué)習(xí)、評估營運(yùn)/程序并向餐廳經(jīng)理建議應(yīng)該改進(jìn)的地方。

Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual 依照洲際酒店及度假村前廳部工作手冊中規(guī)定的工作程序，確保所有客人進(jìn)行交接班說明工作，確定了解酒店活動和運(yùn)營要求和抵店和離店時均有服務(wù)人員為其提送行李，甚至為其儲存。 Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, groups and crew movements. 詳細(xì)了解每天客人 進(jìn)行交接班說明工作，確定了解酒店活動和運(yùn)營要求抵店和離店的情況，重點(diǎn)留意貴賓、優(yōu)悅會會員和團(tuán)組的活動。 ?To work closely with Guest Relations Officer to ensure baggage for VIP’s, Priority Club Members are delivered promptly 與賓客關(guān)系主任密切合作，以確保貴賓和優(yōu)悅會會員的行李得到迅速派送。 To assist the Doorman and supervise on traffic control along the driveway during peak hours 在高峰期對門僮進(jìn)行協(xié)助，并監(jiān)督對車道的交通控制。 Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. ?Similarly, staff appearance should remain clean, smart and tidy at all times. 進(jìn)行每日例會，以確保所有著裝服務(wù)人員了解最新情況并得到正確指導(dǎo)，并保證工作開始前所有員工的穿著均符合規(guī)定、干凈整齊。同樣，員工的外表也應(yīng)隨時給人以干凈、精明和整潔的印象。 Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs) 負(fù)責(zé)（通過發(fā)現(xiàn)培訓(xùn)需要）對應(yīng)接服務(wù)員、停車場服務(wù)員和門僮就其各自崗位職責(zé)進(jìn)行培訓(xùn)。 Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas 確保所有員工了解并熟知酒店設(shè)施及周邊區(qū)域的情況。 Ensure that the surrounding areas at the lobby level and main entrance are clean ?確保大廳和正門周邊區(qū)域的清潔。 Supervise the Parking Valets in handling guests’ vehicles properly 監(jiān)督停車場服務(wù)員對客人車輛合適處理。 Prepare newspaper orders and co-ordinates with news vendor for early delivery. ?Supervises Bellman for newspaper delivery 負(fù)責(zé)報紙預(yù)訂工作，并與報紙供應(yīng)商協(xié)調(diào)早晨送報事宜。監(jiān)督應(yīng)接服務(wù)員送報情況。 ?Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly 確保所有設(shè)備（手推車等）保養(yǎng)良好并得到準(zhǔn)確記錄。 Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures 熟知緊急情況疏散和防火工作程序，并確保所有穿著酒店工服裝的員工了解這些程序。

Organize uniform room and keep it tidy at all times. 整理收拾制服房，保持一貫的整潔。 Issues uniforms. 分發(fā)制服。 Numbers uniforms and store them per department. 給制服編號，并按部門分類。 Repairs or alter uniforms. 縫補(bǔ)或更改制服。 Inspects all clean uniforms. 檢查所有干凈的制服。 Monitors and keep an inventory of uniforms. 管理并記錄更新制服盤點(diǎn)情況。 Leases with tailor for repairing clothing for guests. 與裁縫溝通關(guān)于客衣的縫補(bǔ)情況。 Assists in stock inventories. 協(xié)助庫存盤點(diǎn)。 Helps in laundry section as and when required. 隨時協(xié)助洗衣房的運(yùn)轉(zhuǎn)。 Responsible for repairing items such as drapes, sheers, bed dust ruffles, other linen, etc.?Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel. 負(fù)責(zé)縫補(bǔ)厚重的隔光簾布、紗簾布、床罩花邊及其他布草等。

1.客戶提供評估和科學(xué)的健身咨詢，幫助客戶明確鍛煉目標(biāo)，負(fù)責(zé)客戶的健身指導(dǎo)和安全防護(hù)； 2.為客戶提供專業(yè)、科學(xué)的健身計劃，并按公司要求，完成私教課并有效保管私教客戶資料； 3.維護(hù)健身房內(nèi)客戶鍛煉的秩序，健身器械的日常維護(hù)與清潔工作； 4.需要跟著老教練學(xué)習(xí)健身知識以及訓(xùn)練方法； 5.完成領(lǐng)導(dǎo)交辦的其它工作。 職位要求要求： 1.全日制大專及以上學(xué)歷，運(yùn)動醫(yī)學(xué)、康復(fù)學(xué)相關(guān)專業(yè)，持有康復(fù)治療師資格證書優(yōu)先 2.具有2年以上大型健身房及康體運(yùn)動中心工作經(jīng)驗(yàn)者優(yōu)先； 3.專注于健身行業(yè)，想長期往健身行業(yè)發(fā)展

Sign in for attendance in full uniform, uniform must be cleaned and presentable. 身著全套制服簽到，制服應(yīng)干凈整潔。 ?Assist to supervisor and supervise the department operation. 協(xié)助主管并監(jiān)督日常工作。 Supervise and delegate duties to all staff within the job scope and to prepare their work schedules. 準(zhǔn)備員工工作計劃，在職責(zé)范圍內(nèi)管理并委派工作給員工。 ?Handle all complaints and requests immediately and tactfully. Make sure the guests are satisfied with the service before they leave the hotel. Request assistance from supervisor?if complaints and requests cannot be handled. 迅速巧妙地處理客人的投訴和要求，確?？腿穗x開酒店前對酒店提供的服務(wù)感到滿意，如果無法妥善處理客人的投訴和要求應(yīng)請求主管的幫助。 Should be alert and attendant while guest are swimming. Should not live the guest in any case alone. 客人游泳時提防并注意客人的安全，任何情況下不能把客人單獨(dú)留在游泳池。 ?Should inform immediately?to management in case of any incident occur around?swimming pool. 泳池范圍內(nèi)發(fā)生任何突發(fā)事件要立即通知管理層。 Make sure that guest should be saved if he/she is drowning?or face any trouble. 在客人遇到麻煩時確保他/她的安全。 Should be able to provide first aid to guest . Should call for emergency help immediately. 給客人提供急救服務(wù)并立即撥打緊急救助電話。 Conduct daily inspections of swimming pool. 每日檢查游泳池。 ?Make sure that swimming pool?are hygienically cleaned. 確保對游泳池進(jìn)行消毒清潔。 Maintain a daily logbook where it should record all necessary follow-ups for the next shift. Note in logbook all complaints unusual activities and attitude of the Leisure Club?staffs for the information of recreation manager /?supervisor. 保管每日信息本并記錄下一班應(yīng)跟辦的事項(xiàng)，客人投訴，不尋常的行為，以供康樂經(jīng)理/康樂主管參考。 ?Report all maintenance to the Engineering Dept. and check maintenance work to be done or not. 向工程部匯報所有維修問題并檢查維修是否已經(jīng)完成。 Control consumption of Guest supplies/amenities and sees to the adequate stocking of cleaning supplies. 控制客用品消耗，檢查清潔用品是否有足夠存量。 Must be thoroughly familiar with the duties of every employee in his area. 必須非常熟悉每個員工所負(fù)責(zé)區(qū)域的工作職責(zé)。 ?Report any malfunctioning of equipment to Superior. 向上級報告所有機(jī)器設(shè)備故障。 Perform common duties and other duties as assigned by Management. 執(zhí)行其它由管理層分派的工作。

Assist with heavy packages, coats, suitcase, etc. ?being alert to give assistance courteously and quickly, before having to be asked 主動協(xié)助客人提重包裹、拿衣服、提手提箱等，向客人提供禮貌和迅速的協(xié)助。 ?Maintain a willingness to please attitude and give undivided attention to any approaching guest 保持令人愉悅的態(tài)度并專心接待每位到來的客人。 ?Adhere to guest checking in and checking out procedures pertaining to baggage handling 在與行李相關(guān)的問題上，遵守客人入住和退房工作程序。 Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members 在正門處歡迎客人，按具體時間段向客人發(fā)出合適的問候，特別要注意?？秃蛻n悅會會員。 ?Assist arriving and departing guests by opening and closing car and taxi doors 為來店和離店的客人開關(guān)汽車及出租車門。 Maintain a spotless Porte Cochere and Drive way 保持車輛門道和車道的清潔。 Guide the guest to the Front Desk and wait behind the guest during the check-in. ?Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. ?Without delay, escort the guests accordingly. ?將客人引至前臺并在其辦理入住手續(xù)時在其身后等待。在看到前臺接待員的示意后上前從前臺接待員處取得房間號和房卡，然后立即護(hù)送客人至其房間。 ?Be familiar with the layout of the hotel and memorize the preferred route for escorting guests ?熟悉酒店布局并記下護(hù)送客人的最佳路線。 ?Be familiar with the lift workings and emergency stairs 熟悉電梯和疏散樓梯的使用。 Provide information to guests about the hotel facilities and services 向客人提供關(guān)于酒店的設(shè)施和服務(wù)的信息。 ?Provide guest services and guidance 向客人提供服務(wù)和引導(dǎo)。 Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests 熟知并稱呼客人的名字，特別是對于?？秃烷L包房的客人，并在客人經(jīng)過大廳時與其打招呼，隨時留意是否有可以為客人提供服務(wù)的情況出現(xiàn)。 Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning 保持大廳的整潔，如果需要大清掃的話應(yīng)通知禮賓主管或行李領(lǐng)班。 Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty 上班時要保持好的發(fā)型，注意服裝的干凈，鞋要擦凈并上光，并保持制服的整齊清潔。 Help other employees in department, replacing them temporarily when necessary ?幫助部門內(nèi)其它員工，如有必要則暫時代理他們的工作 。 Keep the baggage room clean and in order before going off duty on each shift 每次交班前均保持行李室的整潔。 Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain 當(dāng)報紙送到后進(jìn)行適當(dāng)整理，然后按行李領(lǐng)班的要求將其送至客人房間。 Use the Duty Log to document matters of importance 使用工作日志來記錄重要事項(xiàng)。 Operate Communicates equipment ?操作通信設(shè)備。 Arrange transport and coordinate luggage 負(fù)責(zé)安排交通并協(xié)調(diào)行李事宜。 ?Manage the key system securely ?對鑰匙系統(tǒng)進(jìn)行安全管理。

Registers and rooms all arrivals according to established procedures 按照既定工作程序?yàn)樗衼砜偷怯洸才欧块g。 Maintains intimate knowledge of departmental standards and procedures 熟知部門標(biāo)準(zhǔn)工作程序。 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation?履行入住、退房和換房手續(xù)，并確保所有資料都按照預(yù)訂情況完整的輸入酒店電腦系統(tǒng)。 Maintains cashier float and ensures accurate daily report of all money received 保持庫存現(xiàn)金限額并保證每日對所收現(xiàn)金進(jìn)行準(zhǔn)確報告。 ?Cashes hotel guest’s personal and travelers checks and assists with currency exchange 為酒店客人的個人支票及旅行支票兌換現(xiàn)金，并協(xié)助進(jìn)行外匯兌換。 ?Keeps abreast of all modifications to accounting policies and procedures 隨時留意會計政策和工作程序的變化 。 Responsible and attends to guest’s request of using the service of safety box at all times?隨時負(fù)責(zé)回應(yīng)客人關(guān)于使用保險箱服務(wù)的要求。 Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. 熟知所有特別促銷活動，如：季節(jié)性套餐計劃、?？蛢?yōu)惠計劃以及洲際酒店集團(tuán)忠實(shí)方案。 ?Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist ?處理客人的投訴、問詢和請求，如果自己無法提供協(xié)助，則將問題轉(zhuǎn)給主管和經(jīng)理助理 。 Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service 盡一切努力確保客人在離店時會對酒店的服務(wù)有很好的印象。 When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival 在值班時檢查夜班報告，準(zhǔn)備早班報告，并為客人的到來準(zhǔn)備各種必要的表格。 Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems 全面了解標(biāo)準(zhǔn)的預(yù)訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預(yù)訂系統(tǒng)內(nèi)對房源情況進(jìn)行解讀。 Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand 按照洲際酒店集團(tuán)品牌的預(yù)期保持自己行為、外表和態(tài)度的高標(biāo)準(zhǔn)。 Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard 力爭保持酒店的高標(biāo)準(zhǔn)，特別注意洲際酒店集團(tuán)忠實(shí)計劃會員及其它貴賓的重要性，并重視酒店的健康和安全隱患等問題。