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·????????In the absence of a Manager,conducts shift briefings to ensure hotel activities and operationalrequirements are known ·????????在經(jīng)理缺席時主持交接班說明會，確保員工了解酒店的活動和運(yùn)營的要求。 ·????????Endeavour to resolve allcomplaints during shift and logs all complaints in log book for further followup ·????????在自己當(dāng)班期間盡可能解決所有的投訴，并在工作日志中記錄所有投訴以便進(jìn)一步跟進(jìn)的工作。 ·????????Supervise cash handling andbanking procedures ·????????監(jiān)督現(xiàn)金的處理和存放程序。 ·????????Prepare daily banking and cashflow reports ·????????編制每日存款和流動資金報告。 ·????????Establish and instruct staff incash security procedures ·????????制定并指導(dǎo)員工執(zhí)行現(xiàn)金安全制度。 ·????????Deal with irregular payments ·????????處理異常的付款情況。 ·????????Supervise the maintenance ofservice equipment ·????????監(jiān)督服務(wù)設(shè)備的維護(hù)保養(yǎng)。 ·????????Monitor standards of guestfacilities and services ·????????監(jiān)督客用設(shè)施和服務(wù)的標(biāo)準(zhǔn)。 ·????????Control stock and monitorsecurity procedures ·????????控制存貨和監(jiān)督保安成序。 ·????????Assist with menu and wine listcreation ·????????協(xié)助菜單和酒水單的設(shè)計工作。 ·????????Supervise functions ·????????監(jiān)督各項(xiàng)職能。 ·????????Supervise outlet service ·????????監(jiān)督餐廳的服務(wù)。 ·????????Works with Superior on manpowerplanning and management needs ·????????和上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。 ·????????Works with Superior in thepreparation and management of the Department’s budget ·????????和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。

Implement and monitor strategies to drive traffic to the hotel through direct sales channels.實(shí)施并監(jiān)控策略以通過直銷渠道為酒店帶來流量； IHG website and App. Conduct performance audits and content refreshes on the HCM content platform. Regularly review the hotel’s introductions, images, and videos on the HCM content platform to ensure maximum natural search relevance and conversion within the booking flow.IHG 網(wǎng)站及 App。 HCM 內(nèi)容平臺的表現(xiàn)審計和內(nèi)容刷新。定期審閱酒店在HCM 內(nèi)容平臺的 介紹、圖片、以及視頻等信息，以確保最大化自然搜索相關(guān)性及預(yù)定流內(nèi)的轉(zhuǎn)化； IHG Meetings WeChat Mini Program – Ensure that relevant content is always up-to-date.IHG 會議微信小程序 – 確保相關(guān)內(nèi)容始終為最新的； IHG Rewards WeChat Mini Program – Increase awareness of the IHG Rewards Mini Program within relevant hotel departments. Ensure that relevant customers and sales personnel maximize the use of this tool. Ensure the completeness and accuracy of information.IHG尚悅會微信小程序–提升尚悅會小程序在酒店相關(guān)部門的認(rèn)知度。確保相關(guān)客戶及銷售人員最大化使用此工具。確保信息的完整和準(zhǔn)確； IHG WeChat Mall:IHG 微信商城Product submission – Collaborate closely with departments such as Revenue Management and Food & Beverage to design products that ensure competitiveness and align with the hotel’s pricing system.產(chǎn)品提交 – 與收益管理、餐飲等相關(guān)部門通力合作設(shè)計產(chǎn)品確保競爭力和并符合酒店定價體系； Product listing and delisting.產(chǎn)品上架與下架； Order management and verification management.訂單管理、核銷管理； Private domain traffic (hotel fan groups, etc.) operation.私域流量(酒店粉絲群等)運(yùn)營； Performance analysis and review.業(yè)績分析與回顧； Follow the IHG Support Center’s annual marketing calendar (including member-related, brand-related, and destination-related activities).遵循IHG支持中心年度的營銷日歷 （包括會員相關(guān)、品牌相關(guān)、及目的地相關(guān)；Participate in the ‘Ignite’ digital marketing project, regularly collaborating with the Support Center’s business and marketing teams to optimize the hotel’s relevant keywords.參與 ‘Ignite’ 數(shù)字營銷項(xiàng)目，定期與支持中心的商務(wù)及營銷團(tuán)隊(duì)共同優(yōu)化酒店相關(guān)關(guān)鍵詞；Participate in the ‘Boost’ digital marketing project as needed by the hotel, to further drive traffic through direct sales channels.根據(jù)酒店的需求參與‘boost’數(shù)字化營銷項(xiàng)目，針對直銷渠道進(jìn)行進(jìn)一步引流；Collaborate closely with the regional marketing team and sister hotels to enhance cross-hotel online marketing.與區(qū)域營銷團(tuán)隊(duì)和兄弟酒店通力合作，提升跨酒店線上營銷；Third-Party Channel Management管理第三方渠道Implement and monitor strategies to drive traffic to the hotel through third-party channels.實(shí)施并監(jiān)控策略以通過第三方渠道為酒店帶來流量Based on the hotel's actual location and composition, closely collaborate with channels such as Ctrip, Meituan, Fliggy, Booking.com, Agoda, Expedia, etc. This includes, but is not limited to, the following tasks:基于酒店的實(shí)際也位于組成，與包括攜程、美團(tuán)、飛豬、Booking.com、Agoda,、Expedia等渠道緊密合作。包括打但不限于以下工作：Conduct regular market reviews with the market managers of the channels, paying particular attention to the hotel's quality ratings on different platforms, and take corresponding actions to improve the scores.與渠道的市場經(jīng)理進(jìn)行定期的市場回顧，特別關(guān)注酒店在不同渠道的質(zhì)量評分，并通過對應(yīng)的行動提升分值；Regularly audit the content on the HCM or OTA backend to ensure that it is up-to-date and appealing to the target audience.定期對HCM 或者OTA后臺內(nèi)容進(jìn)行審核，確保內(nèi)容更新并對受眾具有吸引力；Content rating management: Regularly conduct cross-team content discussions to identify issues across different departments highlighted in reviews and implement improvements.內(nèi)容評分管理，定期進(jìn)行跨團(tuán)隊(duì)的內(nèi)容討論，發(fā)現(xiàn)評論中體現(xiàn)的跨不同部門的問題并加以整改提升；Price consistency: Ensure that the price consistency policies confirmed by the support center are implemented.價格一致性。確保支持中心所確認(rèn)的價格一致性政策得以貫徹；Direct connection: Regularly verify the accuracy of the hotel's direct connection and communicate and coordinate any issues arising from the direct connection with the relevant teams at the support center.直連。定期確認(rèn)酒店的直連準(zhǔn)確性，將直連中出現(xiàn)的問題與支持中心相關(guān)團(tuán)隊(duì)進(jìn)行溝通與協(xié)調(diào)； Live Streaming, Content Platforms (e.g., Douyin and Xiaohongshu), and 'KOX' Partnerships 直播、內(nèi)容平臺(抖音及小紅書等)， 及‘KOX’合作 Accurately convey the selling points of the hotel's various product categories to platforms, KOX, and suppliers.對平臺、KOX 及供應(yīng)商準(zhǔn)確傳遞酒店不同品類產(chǎn)品的賣點(diǎn)； Collaborate with relevant departments, such as Revenue Management and Operations, to be responsible for product generation.與相關(guān)部門，如收益管理、運(yùn)營等部門協(xié)同，負(fù)責(zé)產(chǎn)品生成； Design a cross-channel conversion funnel for the hotel, focusing not only on one-time gains but also on long-term cross-platform effects.設(shè)計酒店跨渠道的轉(zhuǎn)化漏斗設(shè)計，不僅限于一次性收益，同時也注重長期的跨平臺的效應(yīng)； Coordinate content production with KOX and suppliers, including but not limited to articles, live streaming, short videos, etc., in line with the above conversion funnel design.與KOX及供應(yīng)商協(xié)調(diào)內(nèi)容生產(chǎn)，包括但不限于文章、直播、短視頻等，與上述轉(zhuǎn)化漏斗設(shè)計相協(xié)同； Content Generation for Local Lifestyle Channels (e.g., Dianping) and Upload of Food-Related Products. Online Review Management. 本地生活渠道（如點(diǎn)評）的內(nèi)容生成、餐飲相關(guān)產(chǎn)品的上傳。線上評價管理 Business Insights and Data Analysis 商務(wù)洞察與數(shù)據(jù)分析 Provide cross-channel data analysis, forecasts for the next period, and business reviews of key data on a monthly and quarterly basis.每月及每季度提供跨渠道的 數(shù)據(jù)分析、下一周期預(yù)測以及對關(guān)鍵數(shù)據(jù)進(jìn)行生意回顧； Conduct regular competitive analysis to ensure a competitive edge within the competitive set.定期的競品分析以確保在競爭群中保持競爭優(yōu)勢； Introduce best practices, standards, and innovations. Identify and leverage new opportunities.引入最佳實(shí)踐，標(biāo)準(zhǔn)以及創(chuàng)新。識別并利用新機(jī)遇；

·?Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction. 深入了解酒店目標(biāo)市場領(lǐng)域的關(guān)鍵行業(yè)，并在必要時積累行業(yè)/客戶專業(yè)知識，以最大化客戶滿意度; ·?Prepare Weekly Events Forecast and seize upselling opportunities. 準(zhǔn)備每周活動預(yù)測，并抓住加售機(jī)會; ·?Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction. 及時跟進(jìn)并與客戶及利益相關(guān)者建立戰(zhàn)略關(guān)系，以推動最高水平的客戶滿意度; ·?Ensure timely delivery of Master Invoice to customers and facilitate payment . 確保及時向客戶發(fā)送總賬單，并協(xié)助促進(jìn)付款; ·?Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated and reconciled. 與預(yù)訂部、銷售與市場部以及餐飲部密切合作，確?；顒淤~戶的整合和對賬 ·?Team up with counterpart Crowne Meetings Fulfillment staff to deliver sector/customer specific services when needed. 與皇冠會議執(zhí)行團(tuán)隊(duì)成員合作，在必要時提供針對行業(yè)/客戶的特定服務(wù); ·?Where applicable, supervise, manage and train Crowne Meetings Events Executives and Crowne Meetings Events Coordinators in carrying out their responsibilities. 在適用的情況下，監(jiān)督、管理和培訓(xùn)皇冠會議活動執(zhí)行人員和皇冠會議活動協(xié)調(diào)員履行其職責(zé); ·?Where applicable, act as escalation point for clients and members of the Crowne Meetings Fulfillment Team when issues are not solved at a proper level. 在適用的情況下，作為客戶和皇冠會議執(zhí)行團(tuán)隊(duì)成員在問題未在適當(dāng)層級解決時的升級點(diǎn); ·?In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity. 在活動策劃過程中，與會議策劃者協(xié)商，確定最佳會議室布局、會議/茶歇流程建議、菜單規(guī)劃、餐飲協(xié)調(diào)、桌椅布置、裝飾選項(xiàng)等，以提高會議效率和生產(chǎn)力; ·?Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing. 每天與每位會議策劃者會面，匯報日?；顒忧闆r，審查消費(fèi)情況、賬單以及與合同賬單的任何差異，并審查最終賬單的估算; ·?Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience. 與客戶和餐飲團(tuán)隊(duì)舉行預(yù)活動會議，確定提升客戶體驗(yàn)的潛在改進(jìn)措施; ·?Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly. 根據(jù)情況，作為聯(lián)系點(diǎn)提供即時協(xié)助，以快速滿足客戶的需求并確保活動順利進(jìn)行; ·?Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities. 監(jiān)督活動后的客戶回訪和反饋調(diào)查的收集，并跟進(jìn)客戶以獲取活動反饋并發(fā)現(xiàn)進(jìn)一步的商業(yè)機(jī)會; ·?Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment. 協(xié)調(diào)安全和安保措施，確保會議順利進(jìn)行，盡量減少中斷或問題。為客戶提供建議和咨詢，推薦可能減少浪費(fèi)、節(jié)能且對環(huán)境影響最小的會議選項(xiàng)和替代方案;

·?Prepares kitchen equipment for use ·?準(zhǔn)備廚房設(shè)備以便使用 ·?Assembles and prepare ingredients for menu items ·?為菜單上的項(xiàng)目安排準(zhǔn)備原料 ·?Prepares simple food items ·?準(zhǔn)備簡單的食品 ·?Prepares food for service ·?準(zhǔn)備食品為客人服務(wù) ·?Portions and plates food ·?將食品切片并置于盤子上 ·?Assists with checking and receiving goods ·?協(xié)助檢查和接收貨物 ·?Store goods ·?儲存貨物 ·?Maintain storage areas ·?管理儲存區(qū) ·?Clean and store equipment ·?清潔和儲存設(shè)備 ·?Clean premises ·?清潔房屋 ·?Handle waste and linen ·?處理垃圾和布草 ·?Maintain a hygienic kitchen ·?保持廚房衛(wèi)生? ·?Cleans kitchen and equipment ·?清潔廚房和設(shè)備 ·?Maintain high standards of personal hygiene ·?保持高度的個人衛(wèi)生 ·?Attends to all briefings? ·?參加所有說明會 ·?Participates in training ·?參加培訓(xùn)活動

Participate in the planning and costing of menus 參與菜單的計劃和成本核算工作 ??Develop and write standard recipes 制訂并編寫標(biāo)準(zhǔn)菜譜 ??Develop new dishes and products 開發(fā)新菜和新產(chǎn)品 ??Ensure that outstanding culinary technical skills are maintained 確保優(yōu)秀的餐飲技巧得以保持 ??Assist with organizing special events and special food promotions 協(xié)助組織特別活動和特別食品促銷活動 ??Maintain comprehensive product knowledge including ingredients, equipment, suppliers, markets, and current trends and make recommendations for appropriate adjustments to kitchen operations accordingly 保持對產(chǎn)品的綜合性知識的了解，包括配料、設(shè)備、供應(yīng)商、市場和當(dāng)前趨勢，并相應(yīng)的建議廚房運(yùn)作部進(jìn)行適當(dāng)調(diào)整 ??Maintain a hygienic kitchen 保持廚房的衛(wèi)生 ??Clean the kitchen and equipment 清潔廚房和設(shè)備 ??Maintain personal hygiene 保持個人衛(wèi)生 ??Supervise and train assigned employees 管理和培訓(xùn)屬下員工 ??Work with Executive Chef in manpower planning and management needs 和行政總廚一起進(jìn)行人力規(guī)劃和管理需求 ??Work with Executive Chef in the preparation and management of the Department’s budget 和行政總廚一起編制和管理部門預(yù)算

·?prompt cordial attention from arrival through departure. 監(jiān)督客戶關(guān)系部工作人員,以確保來賓始終得到禮貌接待及充分的注意和重視,由此實(shí)現(xiàn)最大的客人滿意度; ·?Monitor guest radiations personnel to ensure Priority Club members consistent?receive a benefits,?repeat guests and other VIP’s receive special?recognition and service. 監(jiān)督客戶關(guān)系部人員的工作,以確保優(yōu)悅會會員始終得到全部優(yōu)惠,?？秃推渌F賓也得到特別關(guān)照; ·?Inspects all VIP rooms prior to arrival.? 在貴賓到達(dá)前對貴賓房進(jìn)行檢查; ·?Greet VIP guests?personally. 親自迎接貴賓; ·?Liaise with other departments and necessary outside contracts to ensure excellent service delivery.? 與其它部門和必要的外部承包商聯(lián)系,以確保提供高質(zhì)量的服務(wù); ·?Oversee?maintenance?of efficient?repeat guest history system. 對高效的?？涂褪窓n案系統(tǒng)維護(hù)實(shí)施監(jiān)管; ·?Promote Inter?Hotel sales and in-house facilities.? 促進(jìn)店際銷售及完善內(nèi)部設(shè)施; ·?Perform such functions as to include but not be?limited to: 行使下列功能,包括但不僅限于: ·?IHG Rewards?Club and regular guest welcome?letters? ·?向IHG優(yōu)悅會會員和?？椭職g迎信 ·?Solicitation?of priority Club applications ·?發(fā)展優(yōu)悅會會員 ·?Attending to special?requests by guests ·?回應(yīng)客人提出的特別要求 ·?Develop and implement guest telephone contact systems? ·?開發(fā)和應(yīng)用客人電話聯(lián)系系統(tǒng) ·?Handle guest complaints and?refer them as necessary, follows up on corrective action.? 處理客人投訴,如有必要則將其提交給有關(guān)部門,并對糾正措施進(jìn)行跟進(jìn); ·?Compile, analyse and control guest relations?costs. 對客戶關(guān)系部的成本情況進(jìn)行編寫、分析和控制; ·?Schedule and attend?regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery.? 計劃并參加優(yōu)悅會和貴賓的定期雞尾酒會和社會活動,以便進(jìn)一步提高服務(wù)質(zhì)量; ·?Review arrival lists for all arrivals and VIPs to check?room allocations, amenities, and special?requests. 查閱來客單,檢查對客人和貴賓的房間分配情況、各類設(shè)施情況以及特別申請; ·?Prepare requisitions for amenities on a timely basis. 及時準(zhǔn)備設(shè)備使用申請; ·?Overall responsible for ensuring and maintaining the entire?range of services offered for?the?Executives?Floor and?Executives?Lounge?with the aim to maximum guest satisfaction. 確保向行政樓層和行政俱樂部提供全方位的服務(wù)最大程度的獲得賓客滿意度; ·?Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate?remedial action if necessary. 評估所有員工的外在形象、守紀(jì)情況和工作效率并進(jìn)行直接監(jiān)管,如有必要,可采取直接的糾正措施; ·?Organize and conduct regular meeting for all Guest Relation`s staff to facilitate communications and smooth operations. 組織和召開客戶關(guān)系部全體人員參加的會議,以加強(qiáng)交流和保證業(yè)務(wù)的順利進(jìn)行; ·?Prepare efficient work schedule for Guest Ruinations staff, arranging holidays and Vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those early ready late arrivals or departures. 在考慮酒店入住情況和預(yù)測以及大規(guī)模的團(tuán)組活動,特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下,?為客戶關(guān)系部員工準(zhǔn)備高效的工作計劃,安排節(jié)日和假日; ·?Works with Human Resources on manpower planning and management needs. 與上級領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求; ·?Works with superior and Director of Finance in the preparation and management of the Department’?s budget. 與上級領(lǐng)導(dǎo)和財務(wù)總監(jiān)一起編制和管理部門預(yù)算;