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·????????Supervise and inspect the workof assigned room and/or public area attendants to ensure product qualitystandards are met and that optimum service is provided to hotel guestsaccording to hotel and company business objectives. ·????????監(jiān)督和檢查分配給客房和公共區(qū)域服務(wù)生的工作，按酒店和公司業(yè)務(wù)目標(biāo)確保符合產(chǎn)品的質(zhì)量標(biāo)準(zhǔn)，為酒店客人提供卓越的服務(wù)。 ·????????Supervise the implementation ofhousekeeping standards and procedures in relation to: ·????????監(jiān)督客房部各項標(biāo)準(zhǔn)和工作程序的執(zhí)行 ： o???Bedroom service o???臥室服務(wù) o???Bathroom service o???衛(wèi)生間服務(wù) o???Valet service o???洗衣服務(wù) o???Cleaning service o???清潔服務(wù) o???Linen maintenance o???布巾維護 ·????????Recommended changes to thesestandards and training needs on an ongoing basis ·????????就這些標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進建議。 ·????????Maintain a current and thoroughknowledge of all housekeeping systems ·????????對客房部所有系統(tǒng)有完整的知識。 ·????????Open and close the shift andensure effective shift hand over ·????????負(fù)責(zé)管理接班和交班工作，以確保交接班過程的有效進行 。 ·????????Assist the executivehousekeeper in fulfilling their duties and oversee the operations of thehousekeeping department when the executive housekeeper is not on duty. ·????????協(xié)助行政管家工作，在管家未當(dāng)班期間管理客房部運營工作。 ·????????Distribution and collection ofkeys ·????????分發(fā)和收集鑰匙。 ·????????Management of all incoming andoutgoing calls ·????????管理所有的呼入和呼出電話。 ·????????Solve employee grievances ·????????解決員工受到的不公正待遇問題。 ·????????Perform Room allocations ·????????分配客房 ·????????Perform Room inspections ·????????檢查客房 ·????????Prioritise arrival rooms ·????????排列抵店客人客房的優(yōu)先順序。 ·????????Liaise with Front Office forguest and hotel requirements ·????????配合前臺滿足酒店和客人的要求。 ·????????Ensure guest valet is processedand delivered in a timely manner ·????????確保及時為客人提供洗衣服務(wù)并送還。 ·????????Co-ordinate special projects(eg site rooms, vermin control, window and carpet cleaning, room inventories) ·????????協(xié)調(diào)特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應(yīng)量)。 ·????????Manage all special requestsmade by guests ·????????處理客人所有的特殊要求。 ·????????Ensure consistency within thedepartment ·????????確保部門內(nèi)工作的一致性。 ·????????Management of lost property forthe hotel ·????????管理酒店的遺失財物。 ·????????Ensure you have completeknowledge of room types, layouts and facilities ·????????確保具有客房類型，設(shè)計和設(shè)施的全面知識。 ·????????Manage storage areas ·????????管理倉庫 ·????????Maintain adequate stock levels ·????????保存充足的用品存貨。 ·????????Complete stock takes asrequired ·????????按要求完成庫存盤點工作。 ·????????Maintain stock levels ·????????維持存貨水平 ·????????Conducts shift briefings toensure hotel activities and operational requirements are known ·????????進行交接班說明，確保了解酒店的工作和運營需求。 ·????????Works with Superior and HumanResources on manpower planning and management needs ·????????與上級領(lǐng)導(dǎo)和人力資源部一起進行人力規(guī)劃和管理需求。 ·????????Works with Superior Director ofFinance in the preparation and management of the Department’s budget. ·????????與上級領(lǐng)導(dǎo)和財務(wù)總監(jiān)一起編制和管理部門預(yù)算。

Implement and monitor strategies to drive traffic to the hotel through direct sales channels.實施并監(jiān)控策略以通過直銷渠道為酒店帶來流量； IHG website and App. Conduct performance audits and content refreshes on the HCM content platform. Regularly review the hotel’s introductions, images, and videos on the HCM content platform to ensure maximum natural search relevance and conversion within the booking flow.IHG 網(wǎng)站及 App。 HCM 內(nèi)容平臺的表現(xiàn)審計和內(nèi)容刷新。定期審閱酒店在HCM 內(nèi)容平臺的 介紹、圖片、以及視頻等信息，以確保最大化自然搜索相關(guān)性及預(yù)定流內(nèi)的轉(zhuǎn)化； IHG Meetings WeChat Mini Program – Ensure that relevant content is always up-to-date.IHG 會議微信小程序 – 確保相關(guān)內(nèi)容始終為最新的； IHG Rewards WeChat Mini Program – Increase awareness of the IHG Rewards Mini Program within relevant hotel departments. Ensure that relevant customers and sales personnel maximize the use of this tool. Ensure the completeness and accuracy of information.IHG尚悅會微信小程序–提升尚悅會小程序在酒店相關(guān)部門的認(rèn)知度。確保相關(guān)客戶及銷售人員最大化使用此工具。確保信息的完整和準(zhǔn)確； IHG WeChat Mall:IHG 微信商城Product submission – Collaborate closely with departments such as Revenue Management and Food & Beverage to design products that ensure competitiveness and align with the hotel’s pricing system.產(chǎn)品提交 – 與收益管理、餐飲等相關(guān)部門通力合作設(shè)計產(chǎn)品確保競爭力和并符合酒店定價體系； Product listing and delisting.產(chǎn)品上架與下架； Order management and verification management.訂單管理、核銷管理； Private domain traffic (hotel fan groups, etc.) operation.私域流量(酒店粉絲群等)運營； Performance analysis and review.業(yè)績分析與回顧； Follow the IHG Support Center’s annual marketing calendar (including member-related, brand-related, and destination-related activities).遵循IHG支持中心年度的營銷日歷 （包括會員相關(guān)、品牌相關(guān)、及目的地相關(guān)；Participate in the ‘Ignite’ digital marketing project, regularly collaborating with the Support Center’s business and marketing teams to optimize the hotel’s relevant keywords.參與 ‘Ignite’ 數(shù)字營銷項目，定期與支持中心的商務(wù)及營銷團隊共同優(yōu)化酒店相關(guān)關(guān)鍵詞；Participate in the ‘Boost’ digital marketing project as needed by the hotel, to further drive traffic through direct sales channels.根據(jù)酒店的需求參與‘boost’數(shù)字化營銷項目，針對直銷渠道進行進一步引流；Collaborate closely with the regional marketing team and sister hotels to enhance cross-hotel online marketing.與區(qū)域營銷團隊和兄弟酒店通力合作，提升跨酒店線上營銷；Third-Party Channel Management管理第三方渠道Implement and monitor strategies to drive traffic to the hotel through third-party channels.實施并監(jiān)控策略以通過第三方渠道為酒店帶來流量Based on the hotel's actual location and composition, closely collaborate with channels such as Ctrip, Meituan, Fliggy, Booking.com, Agoda, Expedia, etc. This includes, but is not limited to, the following tasks:基于酒店的實際也位于組成，與包括攜程、美團、飛豬、Booking.com、Agoda,、Expedia等渠道緊密合作。包括打但不限于以下工作：Conduct regular market reviews with the market managers of the channels, paying particular attention to the hotel's quality ratings on different platforms, and take corresponding actions to improve the scores.與渠道的市場經(jīng)理進行定期的市場回顧，特別關(guān)注酒店在不同渠道的質(zhì)量評分，并通過對應(yīng)的行動提升分值；Regularly audit the content on the HCM or OTA backend to ensure that it is up-to-date and appealing to the target audience.定期對HCM 或者OTA后臺內(nèi)容進行審核，確保內(nèi)容更新并對受眾具有吸引力；Content rating management: Regularly conduct cross-team content discussions to identify issues across different departments highlighted in reviews and implement improvements.內(nèi)容評分管理，定期進行跨團隊的內(nèi)容討論，發(fā)現(xiàn)評論中體現(xiàn)的跨不同部門的問題并加以整改提升；Price consistency: Ensure that the price consistency policies confirmed by the support center are implemented.價格一致性。確保支持中心所確認(rèn)的價格一致性政策得以貫徹；Direct connection: Regularly verify the accuracy of the hotel's direct connection and communicate and coordinate any issues arising from the direct connection with the relevant teams at the support center.直連。定期確認(rèn)酒店的直連準(zhǔn)確性，將直連中出現(xiàn)的問題與支持中心相關(guān)團隊進行溝通與協(xié)調(diào)； Live Streaming, Content Platforms (e.g., Douyin and Xiaohongshu), and 'KOX' Partnerships 直播、內(nèi)容平臺(抖音及小紅書等)， 及‘KOX’合作 Accurately convey the selling points of the hotel's various product categories to platforms, KOX, and suppliers.對平臺、KOX 及供應(yīng)商準(zhǔn)確傳遞酒店不同品類產(chǎn)品的賣點； Collaborate with relevant departments, such as Revenue Management and Operations, to be responsible for product generation.與相關(guān)部門，如收益管理、運營等部門協(xié)同，負(fù)責(zé)產(chǎn)品生成； Design a cross-channel conversion funnel for the hotel, focusing not only on one-time gains but also on long-term cross-platform effects.設(shè)計酒店跨渠道的轉(zhuǎn)化漏斗設(shè)計，不僅限于一次性收益，同時也注重長期的跨平臺的效應(yīng)； Coordinate content production with KOX and suppliers, including but not limited to articles, live streaming, short videos, etc., in line with the above conversion funnel design.與KOX及供應(yīng)商協(xié)調(diào)內(nèi)容生產(chǎn)，包括但不限于文章、直播、短視頻等，與上述轉(zhuǎn)化漏斗設(shè)計相協(xié)同； Content Generation for Local Lifestyle Channels (e.g., Dianping) and Upload of Food-Related Products. Online Review Management. 本地生活渠道（如點評）的內(nèi)容生成、餐飲相關(guān)產(chǎn)品的上傳。線上評價管理 Business Insights and Data Analysis 商務(wù)洞察與數(shù)據(jù)分析 Provide cross-channel data analysis, forecasts for the next period, and business reviews of key data on a monthly and quarterly basis.每月及每季度提供跨渠道的 數(shù)據(jù)分析、下一周期預(yù)測以及對關(guān)鍵數(shù)據(jù)進行生意回顧； Conduct regular competitive analysis to ensure a competitive edge within the competitive set.定期的競品分析以確保在競爭群中保持競爭優(yōu)勢； Introduce best practices, standards, and innovations. Identify and leverage new opportunities.引入最佳實踐，標(biāo)準(zhǔn)以及創(chuàng)新。識別并利用新機遇；

·?Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise guest satisfaction. 深入了解酒店目標(biāo)市場領(lǐng)域的關(guān)鍵行業(yè)，并在必要時積累行業(yè)/客戶專業(yè)知識，以最大化客戶滿意度; ·?Prepare Weekly Events Forecast and seize upselling opportunities. 準(zhǔn)備每周活動預(yù)測，并抓住加售機會; ·?Ensure the timely follow-up and pursuit of strategic relationships with customers and stakeholders in order to drive the highest levels of guest satisfaction. 及時跟進并與客戶及利益相關(guān)者建立戰(zhàn)略關(guān)系，以推動最高水平的客戶滿意度; ·?Ensure timely delivery of Master Invoice to customers and facilitate payment . 確保及時向客戶發(fā)送總賬單，并協(xié)助促進付款; ·?Work closely with the Reservations, Sales & Marketing, and F&B departments to ensure the accounts from the events are consolidated and reconciled. 與預(yù)訂部、銷售與市場部以及餐飲部密切合作，確?；顒淤~戶的整合和對賬 ·?Team up with counterpart Crowne Meetings Fulfillment staff to deliver sector/customer specific services when needed. 與皇冠會議執(zhí)行團隊成員合作，在必要時提供針對行業(yè)/客戶的特定服務(wù); ·?Where applicable, supervise, manage and train Crowne Meetings Events Executives and Crowne Meetings Events Coordinators in carrying out their responsibilities. 在適用的情況下，監(jiān)督、管理和培訓(xùn)皇冠會議活動執(zhí)行人員和皇冠會議活動協(xié)調(diào)員履行其職責(zé); ·?Where applicable, act as escalation point for clients and members of the Crowne Meetings Fulfillment Team when issues are not solved at a proper level. 在適用的情況下，作為客戶和皇冠會議執(zhí)行團隊成員在問題未在適當(dāng)層級解決時的升級點; ·?In the pre-event planning process, consult with the meeting planners to identify optimal meeting room configuration, recommendation on meeting/break flow, menu planning, food & beverage coordination, table arrangements, decoration options, etc. to improve meeting efficiency and productivity. 在活動策劃過程中，與會議策劃者協(xié)商，確定最佳會議室布局、會議/茶歇流程建議、菜單規(guī)劃、餐飲協(xié)調(diào)、桌椅布置、裝飾選項等，以提高會議效率和生產(chǎn)力; ·?Meet with each meeting planner daily to debrief on daily events, review consumption, bill and any exceptions to contracted billing and review estimates of final billing. 每天與每位會議策劃者會面，匯報日?；顒忧闆r，審查消費情況、賬單以及與合同賬單的任何差異，并審查最終賬單的估算; ·?Plan and conduct pre-event meetings with clients and catering staff to identify ways to enhance the guest experience. 與客戶和餐飲團隊舉行預(yù)活動會議，確定提升客戶體驗的潛在改進措施; ·?Assigned upon situation as the point-of-contact to give immediate assistance in order that customer’s needs are met quickly and their event runs smoothly. 根據(jù)情況，作為聯(lián)系點提供即時協(xié)助，以快速滿足客戶的需求并確?；顒禹樌M行; ·?Supervise the organisation of post-event calls and collection of Feedback Survey and follow up with customers to obtain event feedback and identify further business opportunities. 監(jiān)督活動后的客戶回訪和反饋調(diào)查的收集，并跟進客戶以獲取活動反饋并發(fā)現(xiàn)進一步的商業(yè)機會; ·?Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact to the environment. 協(xié)調(diào)安全和安保措施，確保會議順利進行，盡量減少中斷或問題。為客戶提供建議和咨詢，推薦可能減少浪費、節(jié)能且對環(huán)境影響最小的會議選項和替代方案;