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·?Validate of the potential of assigned accounts and create account plans as per the IHG hotels Business Development standard operating procedures. 根據(jù)洲際酒店集團的業(yè)務(wù)發(fā)展標準操作程序，驗證所負責賬戶的潛力，并制定賬戶計劃; ·?Develop the assigned portfolio to meet set goals and maximise profitability. 發(fā)展所負責的業(yè)務(wù)組合，以實現(xiàn)設(shè)定目標并最大化盈利能力; ·?Gather information on current and prospective clients / contacts to generate incremental business. 收集現(xiàn)有和潛在客戶/聯(lián)系人的信息，以創(chuàng)造額外的業(yè)務(wù)機會; ·?Maintain effective control of sales expenses. 有效控制銷售費用; ·?Use both account interaction and publicly available tools to monitor competitors' activities as it relates to both the hotel and the portfolio of accounts and share relevant information with key stakeholders in line with hotel procedures. 利用賬戶互動和公開可用的工具，監(jiān)控與酒店和賬戶組合相關(guān)的競爭對手活動，并按照酒店程序與關(guān)鍵利益相關(guān)者分享相關(guān)信息; ·?Provide feedback to management on changing market conditions, including competition and market trends. 向管理層反饋市場條件的變化，包括競爭和市場趨勢; ·?Where applicable, act as escalation point for clients and members of the Business Development Team when issues are not solved at a proper level. 在適用的情況下，作為客戶和業(yè)務(wù)發(fā)展團隊成員在問題未在適當層級解決時的升級點; ·?Network within one’s portfolio of accounts to build relationships with key decision makers and other relevant staff. 在所負責的賬戶組合內(nèi)建立與關(guān)鍵決策者和其他相關(guān)人員的關(guān)系網(wǎng)絡(luò); ·?Conduct client meetings as well as planning and coordinating site introduction tours and inspections. 進行客戶會議以及策劃和協(xié)調(diào)現(xiàn)場介紹參觀和檢查; ·?Handle and manage clients’ queries or issues . 處理和管理客戶的咨詢或問題; ·?Be proactive and responsible for the follow up of new sales leads to enhance guest experience. 主動負責跟進新的銷售線索，以提升客戶體驗; ·?Develop and maintain contact with business generators (MICE Planner; travel agents; etc.) 發(fā)展并保持與業(yè)務(wù)生成者（會議、獎勵旅游、展覽和活動策劃者；旅行社等）的聯(lián)系; ·?Ensure accurate and timely updating of an accurate record of all relevant activities in the provided Sales System (i.e. Delphi; Opera; etc.) for future reference and control purposes. 確保在提供的銷售系統(tǒng)中準確及時地更新所有相關(guān)活動的記錄，以便于未來的參考和控制; ·?Update Account and Contact profiles, attach Account plans, ensure ‘live’ information for action 更新賬戶和聯(lián)系人檔案，附加賬戶計劃，確保信息“實時”以便采取行動;

·?financial targets? ·?協(xié)同上級準備和管理部門預(yù)算，了解財務(wù)目標 ·?Attends to all types of repair and maintenance work of the Hotel premises including any new additions / extensions to the Hotel or any other properties maintained by the Hotel. ·?處理酒店范圍內(nèi)的各類維修和保養(yǎng)工作，包括酒店的新增和延伸設(shè)施或由酒店提供維修保養(yǎng)的任何其他物業(yè)。 ·?Advises improvements to the present system in order to optimize the operating efficiency and economy of the said system. ·?對現(xiàn)有的系統(tǒng)提出改進建議，從而優(yōu)化該系統(tǒng)的運作效率和經(jīng)濟節(jié)約。 ·?Participates in Hotel Energy Conservation Program. ·?參加酒店節(jié)能計劃 ·?Attends to all work requests and repairs and maintenance works ·?處理所有工作請求和檢修工作 ·?Provide special expertise to all repair and maintenance of various engineering equipment, plants and systems. ·?為各類工程設(shè)備、機房和系統(tǒng)的全部檢修和保養(yǎng)提供專業(yè)知識 ·?Responsible for servicing and attending to repairs on various types of equipment such as laundry equipment, kitchen equipment, heating, ventilating and air conditioning equipment, including motors, pumps, fans, water treatment plants, sewage treatment plant and electricity generators, electric lights & powers, CCTV, telephone, TV, ?fire lives and safety equipment & system. ·?負責各類設(shè)備的檢修和相關(guān)服務(wù)，如，洗衣設(shè)備、廚房設(shè)備、加熱設(shè)備、通風和空調(diào)設(shè)備、包括發(fā)動機、泵、風扇、水處理裝置、污水處理裝置和發(fā)電機、電燈和供電、CCTV、電話、電視、消防、生命與安全設(shè)備和系統(tǒng)。 ·?Prepare spare parts lists for engineering requirements. ·?根據(jù)工程要求準備零部件清單 ·?Prepares detail annual maintenance plan and periodic maintenance requirements for each respective item of those. ·?準備詳細的年度維護計劃和每個項目對應(yīng)的定期維護要求 ·?Prepares monthly Maintenance Status Report. ·?準備每月的維修進度報告 People:員工團隊： ·?Works with Superior and Human Resources department to ensure the departmental performance of staff is productive. Duties include: ·?與上級和人力資源部一起，確保部門員工的工作績效和生產(chǎn)力。職責包括： o?Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member o?根據(jù)部門標準和程序?qū)嵤┕ぷ髋嘤?xùn)，并記錄每個員工的進展情況 o?Trains and develops the assigned Employees in order to improve their skills and quality of work.. o?培訓(xùn)和發(fā)展指定的員工，以提高他們的工作技能和質(zhì)量。 o?Provide input for probation and formal performance appraisal discussions in line with company guidelines o?根據(jù)公司的指導(dǎo)準則，為試用期和正式工作表現(xiàn)評估的討論提供意見 o?Ensure new staff attend Corporate Orientation within first month of hire o?確保新員工在聘用后一個月內(nèi)參加公司的入職培訓(xùn) o?Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance o?對員工進行輔導(dǎo)、咨詢和違法酒店政策和部門程序時的紀律處分，提供有建設(shè)性的反饋意見，以改善工作績效 ·?Ensures that house rules are followed and obeyed. ·?確保遵守和奉行內(nèi)部的規(guī)定。 ·?Ensures punctual attendance and adherence to duty schedules by all subordinate staff. ·?確保所有下屬員工準時出席和遵守工作日程表。 ·?Ensures that personal grooming and hygiene standards are being observed. Does spot checks in the morning. ·?確保遵守個人儀容和衛(wèi)生標準。在早晨進行抽查。 ·?Ensures all subordinate personnel follow the Engineering Standards and Procedures as issued from time to time. ·?確保所有下屬員工遵守不定時發(fā)布的工程標準和程序。 ·?Is responsible issuing warnings to his subordinates for infringements of Hotel Rules and Regulations, examples are, but not limited to: ·?負責向下屬發(fā)布違反酒店規(guī)則和規(guī)定的警告，例如，但不僅限于： 1?Sleeping whilst on duty 當班時睡覺 2?Late arriving at beginning of shift 上班遲到 3?Early departure at the end of the shift 早退 4?Not following up on guest complaints 不跟進客人的投訴 5?Not adhering to grooming standards 不遵守儀容儀表標準 Guest Experience:賓客體驗： ·?Coordinates with the related departments for the PM/PMM/FPMM schedule and work in the various areas. ·?與相關(guān)部門協(xié)調(diào)PM/PMM/FPMM日程安排和各個領(lǐng)域的工作 ·?Interacts and cooperates with Hotel guests and outside contractors as necessary or directed by superior. ·?必要時或在上級的指導(dǎo)下與酒店客人和外部承包商溝通和合作。 ·?Interacts and cooperates with other departments when necessary to provide additional or specialized services for functions, promotions and festivities. ·?必要時與其他部門溝通和合作，為宴會、促銷活動和節(jié)慶活動提供額外或?qū)ｉT的服務(wù)。 Responsible Business:企業(yè)責任： ·?Demonstrate?Awareness of IHG Personal Protective Equipment (PPE)?policies and procedures and ensure all procedures are conducted safely and within the PPE guidelines and ensure your direct reports do the same ·?展示對IHG個人防護裝備（PPE）政策與程序的認識，確保安全地實施所有的程序并符合PPE指導(dǎo)準則，并確保你的直接下屬同樣如此。 ·?Be aware of duty of care and adhere to workplace health and safety related various IHG policies and procedures ·?具備謹慎責任意識，并遵守各種與工作場所的健康與安全相關(guān)的IHG政策與程序 ·?Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly ·?熟悉物業(yè)安全、急救和消防及應(yīng)急程序，安全、合理地操作設(shè)備 ·?Initiate action to correct a hazardous situation and notify supervisors of potential dangers ·?主動采取行動糾正有潛在危險的情形，并將潛在危險通知主管 ·?Log security incidents and accidents in accordance with hotel requirements ·?根據(jù)酒店要求記錄安全事件和事故 ·?Carries out regular fire alarm test.?. ·?定期實施火災(zāi)報警檢測 ·?Ensures that the workshop and related areas are kept in a clean and tidy condition. ·?確保工作場所及相關(guān)區(qū)域保持干凈和整潔。 ·?Complies with Hotel's Health, Safety & Hygiene Policy.. ·?遵守酒店的健康、安全和衛(wèi)生政策。 Perform other duties as assigned by superior. 履行上級分派的其他職責。 ACCOUNTABILITY責任 This is the top Maintenance/Engineering job in a large full-service, luxury, resort, or major flagship hotel with multiple sites and facilities, a number of major outlets, high volume catering and convention facilities, and a large number of VIP and key guests. ?Supervises a staff of maintenance/engineering tradespersons and contractors. May oversees subordinate managers and supervisors. 這是大型全服務(wù)式、豪華型、度假型或大型旗艦酒店中與維修/工程相關(guān)的一個重要職位，酒店擁有多樣化的場所和設(shè)施，眾多大型餐飲設(shè)施，大規(guī)模的宴會和會議設(shè)施，以及眾多貴賓和重要客人。管理一支維修/工程技工團隊和承包商?？赡苄枰芾斫?jīng)理和主管級下屬。

·?Schedule fitness, sport and recreation activities ·?安排健身、運動和康樂活動的日程。 ·?Attend group and function rundown meetings to ensure inclusion of appropriate recreation activities ·?參加團隊或活動總結(jié)會，確保包含適當?shù)目禈坊顒印?·?Market and promote fitness, Swimming and recreation activities ·?對健身、運動和康樂活動進行市場和促銷工作。 ·?Handle all requests regarding fitness,Swiming?and recreation activities ·?處理所有關(guān)于健身、游泳和康樂活動的請求?。 ·?Responsible for the safety of all guest services?in swimming pool or gym. ·?負責游泳池和健身房所有對客服務(wù)的安全。 ·?Demonstrate advanced knowledge of the general principles of fitness and Swimming, concepts of health and the effects of exercise on the human body ·?表現(xiàn)出對健身和游泳的一般性原則、健康觀念以及鍛煉對人體影響的深入了解。 ·?Demonstrate advanced knowledge of the general principles of nutrition and influence on the performance of exercise activities ·?表現(xiàn)出對人體營養(yǎng)、游泳的一般性原則及其對體育鍛煉的效能影響的深入了解。 ·?Trace relevant statistic about innovative fitness, Swiming?and recreation activities with a view to implement ·?跟蹤研究關(guān)于新型健身、游泳和康樂活動的統(tǒng)計數(shù)字，以期采用此類活動。 ·?Assist departments in developing attitudes of health and well-being of staff through fitness, sport and recreation programs ·?通過健身、運動和康樂活動協(xié)助各部門形成增進員工健康和福利的觀念。 ·?Select and maintain a range of fitness activities and equipment ·?挑選并保持一系列健身活動項目和設(shè)備。 ·?Teach a multitude of exercise techniques from a variety of fitness scenarios ·?教授選自各種健身方式的大量鍛煉技巧。 ·?Program exercises for individual guests as requested ·?按要求為每位客人制定鍛煉計劃。? ·?Perform other duties as assigned by superior. ·?完成上級分派的其他任務(wù)。