Job Objective
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Behaves and acts in an exemplary fashion, embodying the brand mindset.
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Is responsible for the Pullman promise of proximity and sociability.
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Recommends the hotel's range of services on offer.
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Responsible for supervising and coordinating all activities of personnel engaged in serving food and beverages in all day dining and in room dining.
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Main Responsibility
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Briefs personnel on preparations, service and content of menu items.??Coordinates with kitchen on daily or monthly specials and promotions.
Performs all duties as assigned by management.
Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference.
Ensure adequate of supplies, materials, and requisition for general supplies.
Ensure employees properly carry out side duties.
Participates in daily briefings and monthly communication meetings to discuss various aspects of food service and preparation.
Monitors and supervises service flow in the restaurant.
Ensure all fixtures and operating equipment is in good working condition.
Ensure good general appearance and maintenance of restaurant working areas.
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Promotes the Pullman brand philosophy through his or her exemplary attitude, behavior and excellent communication skills.
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Trains personnel according to established procedures; Conducts orientation of all new employees and ongoing training of all staff.
Ensure grooming and general appearance of staff conforms to Hotel standards
Makes frequent suggestions to Management in reference to restaurant general operation and F&B promotion.
Assures the interface between all hotel departments and service-providers if necessary.
Establishes effective employee relations and maintain the highest level of professionalism, ethic and attitude towards all hotel guests, clients, heads of department and employees.
Helps promote the hotel's range of services on offer (e.g. the bar) by anticipating customer needs and responding to guests' requests.
Helps gain guests' loyalty by being present, available and ready to listen.
Monitors movements in the hotel restaurant with discretion.
Applies the hotel's safety regulations.、
Ensures that the restaurant remains clean.
Respects the hotel's commitments to the "Environment Charter".
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Specific Requirements
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Minimum 3 years' experience is essential.
Knowledge of the hotel environment.
Fluent in the national language, English and a 3rd language desirable.
Pullman: a new service attitude centered on proximity, sociability and sharing experience.
Ensure all staff embody the same mindset by developing each individual's sense of curiosity,
Open-mindedness, interpersonal skills and sense of initiative.
Enthusiastic
Spontaneous and empathic
A high level of personal maturity is vital for this position
Good visual memory
At ease in a multi-cultural environment
Confident speaking skills
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工作目標
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行為和舉止符合該品牌要求,并涵蓋品牌的精神
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傳遞鉑爾曼的好客和親切的承諾
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介紹酒店的設施和服務
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要全面負責監(jiān)督、計劃、控制及協(xié)調(diào)有關西餐廳及客房送餐的各項活動
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主要職責
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指導員工的準備、服務工作。與廚房協(xié)調(diào)好當日或每月的特色菜及推薦菜；
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及時完成酒店管理層所布置的所有工作；
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記錄并保存銷售額，客人的投拆、解決辦法及所涉及的人員和設備方面的細節(jié)；
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確保有足夠的用品，并申請所需采購的物品；
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確保員工完成好臨時性的工作；
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參加每天的晨會和每月的交流會議，總結并討論服務及工作的準備情況；
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監(jiān)督并指導餐廳員工的服務情況；
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確保所有設備和家具處于良好的工作狀態(tài)；
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確保餐廳的干凈、整潔；
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通過他/她所表現(xiàn)的態(tài)度,行為和優(yōu)秀的溝通力來推廣鉑爾曼品牌的理念；
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牢記客人有可能提出的任何問題并給予解決方案.?確保各個相關部門反映迅速；
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確保所有在餐廳的信息傳達是最新的；
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盡快使新員工熟悉酒店，就酒店的規(guī)章制度對員工進行培訓；
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確保員工保持良好的儀容儀表；
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向領導提出建議，以提高工作效率、增加銷售額；
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必要時,確保各個部門和提供服務部門保持溝通；
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建立良好的人事關系，在工作中樹立良好的工作形象，給酒店的客人、客戶、部門經(jīng)理及員工以專業(yè)化及熱情服務的美好印象；
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通過推測客人的需求和為客人提供幫助來推銷酒店的服務；
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通過人性化,有效地和聆聽的方式獲得客人的忠誠度；
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隨時關注酒店餐廳的變化；
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采用酒店的安全制度；
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確保餐廳的安全；
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尊重酒店環(huán)抱憲章的承諾；
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崗位要求
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至少3年的相關經(jīng)驗
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了解酒店的環(huán)境知識
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英文流利和本國語言,會第三國語言更佳
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鉑爾曼:一個全新的服務理念,以親近,親切和分享體驗為宗旨
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通過發(fā)揮個人的好學精神確保所有員工都具有同樣的鉑爾曼精神
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思路開闊,個性開朗和積極向上
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熱情
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主動和耐心
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具有相當?shù)某墒於??
良好的記憶力
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能適應多元化的環(huán)境
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溝通能力強
