行政
Administration
§? 輔助物料部經(jīng)理維護(hù)并完善詳細(xì)的部門(mén)操作手冊(cè)，反映出部門(mén)內(nèi)的政策及流程、工序和行為標(biāo)準(zhǔn)。
Assists MaterialsManager with the development and maintenance of a detaile Department OperationsManual that reflects policies and procedures, work processes and standards ofperformance within the Division.
§?協(xié)助物料部經(jīng)理建立并維護(hù)歷史數(shù)據(jù)以及按供應(yīng)商、價(jià)格表等分類(lèi)的資料庫(kù)。
Assists the Materials Manager to establishand maintains historical data and a library of catalogue referencing suppliers,price list etc.
§?輔助物料部經(jīng)理加強(qiáng)內(nèi)控制度以及采購(gòu)流程管理。
Assists the Materials Manager to enforceinternal control Policy and Procedure throughout the department, regarding purchasing,processes.
賓客服務(wù)
Customer Service
§?確保所有員工遵循品牌承諾并始終提供優(yōu)異的對(duì)客服務(wù)。
Ensures that all associates deliver thebrand promise and provide exceptional guest service at all times.
§?確保員工同樣在適當(dāng)?shù)臅r(shí)候?yàn)槠渌块T(mén)的內(nèi)部客人提供優(yōu)質(zhì)服務(wù)。
Ensures that associates also provideexcellent service to internal customers in other departments as appropriate.
§?禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問(wèn)，確保問(wèn)題得到圓滿解決。
Handles all guest and internal customercomplaints and inquiries in a courteous and efficient manner, following throughto make sure problems are resolved satisfactorily.
§?友善、有效地解決顧客和員工的問(wèn)題，對(duì)于他們的投訴和提出的問(wèn)題如不能當(dāng)時(shí)解決，應(yīng)匯報(bào)給上級(jí)，迅速跟進(jìn)并及時(shí)反饋結(jié)果。
Handles guest and associate enquiries in acourteous and efficient manner, reporting complaints or problems if noimmediate solution can be found, whilst feeding back a prompt follow up.
§?與顧客和同事保持良好的合作關(guān)系。
Maintains positive guest and colleagueinteractions with good working relationships.
財(cái)務(wù)
Financial
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§?確保遵循與財(cái)務(wù)記賬，資金處理及經(jīng)營(yíng)范圍相關(guān)的酒店政策及當(dāng)?shù)胤ㄒ?guī)，及時(shí)準(zhǔn)確的匯報(bào)財(cái)務(wù)信息。
Ensures that all hotel, company and localrules, policies and regulations relating to financial record keeping, moneyhandling and licensing are adhered to, including the timely and accuratereporting of financial information.
§?通過(guò)多項(xiàng)技能、多項(xiàng)任務(wù)和靈活的工作安排使員工的工作能力達(dá)到最佳，以實(shí)現(xiàn)企業(yè)財(cái)務(wù)目標(biāo)及顧客期望。
Maximises associate productivity through theuse of multi-skilling, multi-tasking and flexible scheduling to meet thefinancial goals of the business as well as the expectations of the guests.
§?協(xié)助進(jìn)行盤(pán)點(diǎn)管理，負(fù)責(zé)酒店?duì)I運(yùn)設(shè)備和其他設(shè)施持續(xù)的保存保養(yǎng)。
Assists in the inventory management andongoing maintenance of hotel operating equipment and other assets.
營(yíng)運(yùn)
Operational
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§?全面掌握Birchstreet物料管理系統(tǒng)。
Thorough understanding of the Birchstreetsystem (Materials Management System).
§?協(xié)助物料部經(jīng)理管理采購(gòu)、收貨、存儲(chǔ)和倉(cāng)管的各個(gè)方面。
Assist Materials manager to manage allaspects of purchasing, receiving, storage and inventory control.
§?通過(guò)有效的購(gòu)買(mǎi)和獲取最具有競(jìng)爭(zhēng)力價(jià)格的產(chǎn)品和服務(wù)，將酒店支出最小化。
Ensures that hotel expenses are minimizedthrough the use of effective purchasing and by obtaining the most competitiveprices for goods and services.
§? 定期進(jìn)行市場(chǎng)調(diào)查，獲得最具競(jìng)爭(zhēng)力的報(bào)價(jià)，并積極的進(jìn)行談判以獲得最大化的購(gòu)買(mǎi)力價(jià)格優(yōu)惠。
Conductsregular market surveys, obtains competitive quotations and aggressivelynegotiate in order maximize the benefits.
§?盡可能使庫(kù)存在滿足供給的情況下保持在最低限額，加大周轉(zhuǎn)速度和擴(kuò)大空間利用。
Keeps inventories as low as optimal toproperly supply the operation’s needs and maximize inventory turnover and spaceutilization.
§?確保庫(kù)存物品的合理儲(chǔ)存，并根據(jù)先進(jìn)先出原則，降低浪費(fèi)和物品的腐敗。
Ensures that inventory items are storedproperly and issued in FIFO rotation to minimize wastage and spoilage.
§?監(jiān)督物料部的成本支出，積極主動(dòng)的采取措施控制。
Monitors all cost in the MaterialsDepartment and initiates and maintains measures to control these.
§?執(zhí)行和加強(qiáng)營(yíng)運(yùn)和控制措施，以確保酒店內(nèi)的產(chǎn)品流動(dòng)都合理記錄。
Implements and enforces all operating andcontrol procedures to ensure that movement of goods into and within the Hotelis properly accounted for.
§?對(duì)采購(gòu)、收貨、存儲(chǔ)控制、發(fā)貨和緊急發(fā)貨，在部門(mén)建立并加強(qiáng)內(nèi)部控制政策及程序。
Establishes and enforces internal controlPolicies & Procedures throughout the department, regarding purchasing,receiving, inventory control, issuing and emergency issuing.
§?提供歷史資料和成本預(yù)測(cè)，以便預(yù)測(cè)和計(jì)劃商業(yè)活動(dòng)。
Contributes to forecast and planning ofbusiness planned activities by providing historical information and costprojections.
§?對(duì)各個(gè)部門(mén)的過(guò)度采購(gòu)和庫(kù)存消費(fèi)直接提出建議，采取措施降低這類(lèi)成本，包括替代產(chǎn)品來(lái)源。
Advises departments of any excessivepurchases or consumption of inventory and to recommend practices to reduce suchcost, including alternative sources for products.
§?從各個(gè)部門(mén)領(lǐng)導(dǎo)處獲得所有購(gòu)買(mǎi)請(qǐng)求的產(chǎn)品規(guī)格，然后將這些購(gòu)買(mǎi)請(qǐng)求與采購(gòu)訂單一起存檔。
Obtains and coordinates all product andpurchase specifications from the various heads of department by means of aPurchase Request (PR) and maintains files of these purchase request togetherwith Purchase Orders (PO).
§?從不同的供應(yīng)商獲取至少3種以上報(bào)價(jià)，以根據(jù)不同部門(mén)要求采購(gòu)質(zhì)優(yōu)價(jià)廉的貨物。
Acquires three (3) price quotations fromvarious sources to determine the lowest cost while maintaining the best qualityfor any item(s) requested by the different departments.
§?負(fù)責(zé)建立和維護(hù)電腦數(shù)據(jù)：存儲(chǔ)貨物、存儲(chǔ)標(biāo)準(zhǔn)、物品包括在存儲(chǔ)項(xiàng)目?jī)?nèi)的物品、續(xù)訂貨物、物價(jià)表、購(gòu)買(mǎi)請(qǐng)求、計(jì)量單位。
Responsible for the creation and maintenanceof certain computer data namely: Inventory Items, Par Stock, items to beincluded as inventory items, re-order points, item listing, Purchase Orders,Unit of Measure.
§?通過(guò)采購(gòu)、收貨和發(fā)貨來(lái)協(xié)調(diào)食品和飲料的購(gòu)買(mǎi)規(guī)格。
Coordinates purchase specifications for Foodand Beverage in conjunction with purchasing, receiving, and issuing.
§?同供應(yīng)商和其代表交談，以獲得所需產(chǎn)品的信息、規(guī)格和報(bào)價(jià)。
Conducts interviews with suppliers,representatives and obtains information, specifications and quotations on anyitem required.
§?處理所有的電話、協(xié)商和談判以使酒店獲得最佳優(yōu)勢(shì)。
Handles all correspondence, negotiation andprocurement to the best advantage of the Hotel.
§?負(fù)責(zé)準(zhǔn)確及時(shí)地處理各部門(mén)提交的所有申購(gòu)單。
Responsible for the accurate, timely processof all Purchase Requests submitted by various departments.
§?確保所有申購(gòu)單的正確記錄。
Ensures proper documentation of all PurchaseRequests.
§?協(xié)助找尋有信譽(yù)的供貨商為酒店供應(yīng)物品。
Sources for vendors with creditability toprovide goods for the Hotel.
§?確保收貨區(qū)域的清潔與整齊，安全及秩序，包括物料部辦公室，收貨區(qū)及庫(kù)房區(qū)域。
Ensures the security and maintenance of aclean and organised receiving area, including the Materials Office, receivingdock, and store areas.
§?確保依照酒店政策進(jìn)行每月盤(pán)點(diǎn)清查。
Ensures monthly inventory counts andreconciliation is being carried out according to the Hotel’s policy.
§?根據(jù)相關(guān)部門(mén)提供的要求找尋樣品，并向物料部經(jīng)理進(jìn)行推薦，以選擇合適的供應(yīng)商。
Sources for samples as per thespecifications provided by the departments concerned prior to makingrecommendation to the Materials Manager in choosing a suitable supplier.
§?親自到市場(chǎng)中采購(gòu)部門(mén)急需的物品。
Personally goes out to the market to sourcefor items or goods that are urgently needed by the departments.
§?嚴(yán)格遵循酒店采購(gòu)物品的所有政策和程序。
Strictly adheres to all policies andprocedure with regard to the purchasing of goods for the Hotel.
§?在采購(gòu)前，確保所有承包商/供應(yīng)商及供貨商擁有合法的證照。
Ensures all contractors/ suppliers/ vendorspossess legal trading license prior to making any purchase order.
§?與收貨文員密切合作以確保從供應(yīng)商或承包商收到的物品符合酒店的要求和規(guī)格。
Works closely with the Receiving to ensureall items received from the suppliers or contractors meet the Hotel’srequirements and specifications.
§?依據(jù)部門(mén)要求，確保所有物品的訂購(gòu)數(shù)量正確。
Ensures the quantities of all items orderare accurate as per the department’s request.
§?嚴(yán)格遵守以合理的價(jià)格購(gòu)買(mǎi)高質(zhì)量物品的原則。
Strictly adheres to the principle of “goodquality items with reasonable price” when purchasing items for the Hotel.
人事
Personnel
§?按要求協(xié)助物料部經(jīng)理招聘、篩選物料部員工。招聘時(shí)遵循酒店原則，選擇員工以能力為準(zhǔn)繩。
Assists the materials manager to recruit andselect materials associates when required. To follow hotel guidelines whenrecruiting and use a competency-based approach to selecting associates.
§?監(jiān)督物料部員工準(zhǔn)時(shí)上班和出勤形象，確保員工制服穿著正確，且遵守酒店和部門(mén)的儀容標(biāo)準(zhǔn)，維持高標(biāo)準(zhǔn)的個(gè)人形象和衛(wèi)生。
Oversees the punctuality and appearance ofall Materials associates, making sure that they wear the correct uniform andmaintain a high standard of personal appearance and hygiene, according to thehotel and department’s grooming standards.
§?協(xié)助引導(dǎo)物料部部員工進(jìn)行年度表現(xiàn)發(fā)展討論，對(duì)他們的專(zhuān)業(yè)發(fā)展目標(biāo)給予支持。
Assists to conduct annual PerformanceDevelopment Discussions with Materials associates, supports them in theirprofessional development goals.
§?與培訓(xùn)部經(jīng)理和部門(mén)培訓(xùn)員協(xié)調(diào)，為所有的物料部員工制定并實(shí)行有效的培訓(xùn)計(jì)劃。
Plans and implements effective trainingprogrammes for all Materials associates in coordination with the TrainingManager and Departmental Trainers.
§?在每月例會(huì)上提供反饋和幫助，從而支持部門(mén)培訓(xùn)員的工作。
Supports Departmental Trainers throughongoing feedback and assistance at monthly meetings.
§?通過(guò)適當(dāng)?shù)呐嘤?xùn)、訓(xùn)練和/或督導(dǎo)提高物料部員工的技能和效率。
Develops the skills and effectiveness of allMaterials associates through the appropriate training, coaching, and/ormentoring.
§?準(zhǔn)備并公布每周工作日程，確認(rèn)其包括了必需的項(xiàng)目及其他關(guān)鍵的工作標(biāo)準(zhǔn)。
Prepares and posts weekly work schedules,making sure that they reflect business needs and other key performanceindicators.
§?鼓勵(lì)員工成為有創(chuàng)新和挑戰(zhàn)精神的人，對(duì)員工為部門(mén)所做的貢獻(xiàn)表示肯定。
Encourages associates to be creative andinnovative, challenging and recognising them for their contribution to thesuccess of the operation.
§?支持人本思想的落實(shí)，示范并加強(qiáng)凱悅價(jià)值觀和文化特征。
Supports the implementation of The PeoplePhilosophy, demonstrating and reinforcing Hyatt’s Values and CultureCharacteristics.
§?確定員工完全理解并遵循員工守則和規(guī)范。
Ensures that associates have a completeunderstanding of and adhere to associate rules and regulations.
§?確保員工遵守所有酒店、公司規(guī)章制度以及地方法規(guī)中與防火和安全相關(guān)的條款。
Ensures that associates follow all hotel,company and local rules, policies and regulations relating to fire and hazardsafety, and security.
§?反饋員工問(wèn)卷調(diào)查的結(jié)果，確保各項(xiàng)相應(yīng)的改善計(jì)劃得到了實(shí)施。
Feedback the results of the AssociateOpinion Survey and ensure that the relevant changes are implemented.
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其它方面
Other Comments
§?熟知與員工和行業(yè)相關(guān)的法律法規(guī)。
Is knowledgeable in statutory legislation inassociate and industrial relations.
§?確保保持高標(biāo)準(zhǔn)的個(gè)人形象和儀容儀表。
Ensures high standards of personalpresentation and grooming.
§?與競(jìng)爭(zhēng)對(duì)手的酒店代表、生意伙伴和其他公司組織，包括本地的學(xué)校、旅游學(xué)校和大學(xué)保持良好的合作關(guān)系。
Maintains strong, professional relationshipswith relevant representatives from competitor hotels, business partners andother organisations, including local schools, hotel schools and universities.
§?隨著行業(yè)、公司和酒店的變化，對(duì)采購(gòu)工作職能作出相應(yīng)調(diào)整。
Responds to changes in the Materialsfunction as dictated by the industry, company and hotel.
§?熟知酒店的員工手冊(cè)并且理解酒店的規(guī)章制度，尤其是有關(guān)火災(zāi)，衛(wèi)生，健康，與安全的政策和程序。
Reads the hotel's Associate Handbook and hasan understanding of and adheres to the hotel's rules and regulations and inparticular, the policies and procedures relating to fire, hygiene, health andsafety.
§?始終對(duì)管理和個(gè)人行為負(fù)責(zé)， 并且積極展現(xiàn)酒店管理層和凱悅國(guó)際的形象。
Exercises responsible management andbehaviour at all times, positively representing the hotel management team andHyatt International.
§?參加必要的培訓(xùn)和例會(huì)。
Attends training sessions and meetings asand when required.
§?完成其他合理分配的職責(zé)和任務(wù)。
Carries out any other reasonable duties andresponsibilities as assigned.
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