Akey position which is instrumental in delivering seamless experience to ourexternal and internal guests. Our Guest Experience Experts works acrossdepartments and take the initiative to deliver a wide range of services thatguide guests throughout their entire stay. They are empowered to move abouttheir space and do what needs to be done in diverse environment. Whetherprocessing operational needs, addressing guest requests, completing reports, orsharing the highlights of the local area, the Guest Experience Expert makestransactions feel like part of the experience and critical to ensure smoothoperations throughout the entire hotel.
這是一個關(guān)鍵的職位,在為我們的外部和內(nèi)部客人提供無縫體驗(yàn)方面起著重要作用。我們的賓客體驗(yàn)專家不僅局限在一個部門工作,這一崗位需要主動提供廣泛的服務(wù),在客人的整個逗留期間為他們提供服務(wù)。他們被授權(quán)在他們的空間里活動,并在不同的環(huán)境中做需要做的事情。無論是處理業(yè)務(wù)需求,解決客人的要求,完成報(bào)告,還是分享當(dāng)?shù)氐奶厣咙c(diǎn),賓客體驗(yàn)專家會讓客人感覺每一個環(huán)節(jié)都是體驗(yàn)的一部分。著對于確保整個酒店的順利運(yùn)營至關(guān)重要。
No matter whatposition you are in, there are a few things that are critical to success –creating a safe workplace, following company policies and procedures,maintaining confidentiality, protecting company assets, upholding qualitystandards, and ensuring your uniform, personal appearance, and communicationsare professional. Doing all these things well (and other reasonable job dutiesas requested) is critical for Guest Experience Experts – to get it right forour guests and our business each time.
無論你在什么崗位上,有幾件事對成功至關(guān)重要--創(chuàng)造一個安全的工作場所,遵守公司政策和程序,維護(hù)機(jī)密,保護(hù)公司資產(chǎn),堅(jiān)持質(zhì)量標(biāo)準(zhǔn),并確保你的制服、個人外表和溝通是專業(yè)的。做好所有這些事情(以及要求的其他合理的工作職責(zé))對賓客體驗(yàn)專家來說至關(guān)重要--每次都要為我們的客人和我們的企業(yè)做好。