-? Conducts shift briefings to ensure hotel activities and operational requirements are known
-? 進行有效的交接班簡報工作，以明確酒店活動和運營要求
-? Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure, include,
-? 監(jiān)督客戶關系部工作人員，以確保來賓始終得到禮貌接待及充分的注意和重視，由此實現(xiàn)最大的客人滿意度 ，包括：
o????? Maintenance of guest information
維護客戶信息
o????? Maintenance of information about local events
o????? 維護當?shù)鼗顒拥男畔?o????? Compile occupancy statistics
o????? 統(tǒng)計入住情況
o????? Assisting with serious complaints
協(xié)助解決嚴重投訴問題
-? Supervise cashiering activities during shift including:
-? 在當班期間監(jiān)督收銀活動，包括：
o????? Cash handling and banking procedure
現(xiàn)金處理和銀行業(yè)務程序
o????? Make sure all balance to be settled upon guest departure
確保所有余額在客人離店時結清
-? Monitor guest relations personnel to ensure IRC members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
監(jiān)督客戶關系部人員的工作，以確保優(yōu)悅會會員始終得到全部優(yōu)惠，?？秃推渌F賓也得到特別關照
-? Inspects all VIP rooms prior to arrival
在貴賓到達前對貴賓房進行檢查
-? Perform such functions as to include but not be limited to:
行使下列功能，包括但不僅限于：
o???????? IRC and regular guest welcome letters
o???????? 向優(yōu)悅會會員和?？椭職g迎信
o???????? Solicitation of IRC applications
o???????? 發(fā)展優(yōu)悅會會員
o???????? Attending to special requests by guests
o???????? 回應客人提出的特別要求
-? Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
查閱來客單，檢查對客人和貴賓的房間分配情況、各類設施情況以及特別申請
-? Ensure all guests are well served with welcome tea or any local snacks
確?？腿擞斜谎埰穱L歡迎茶和當?shù)匦〕?-? Enforces all quality standards and procedures from VIP guests’ (e.g. VIP:1,2,3,6,7,8,9 Returnee guest:R5,R10,R25 ) pre‐arrival, to their arrival, during their stay till their departure.
在貴賓客人到達前，入住期間，離店 都按照有質量且統(tǒng)一的標準話服務來執(zhí)行服務。（例如VIP：1、2、3、6、7、8、9熟客：R5、R10、R25）
-? Ensures FITs arriving and departing by limousine are met and greeted and are given a smooth and seamless check in and check out.
確保抵達和離開的豪華轎車的迎接，并給予客人順利和無縫的入住和退房。
-? Develops and instill the philosophy amongst staff to exceed guests’ needs at every point of contact.
在員工中發(fā)展并灌輸在每一個接觸點超越客人的需求 的理念。
-? Is familiar with all happening in the hotel, arrivals, departures and see‐offs of guests staying in‐house or attending a function.
了解酒店內發(fā)生的一切，客人入住、離店或參加活動的情況。
-? Is familiar with VIP room blocks and conducts random inspections of rooms.
????? 熟悉貴賓房的設置并對房間進行隨機抽查。
-? Ensures Lobby presence is maintained and lobby is kept neat, cleaned and maintained at all times.
????? 確保大堂任何時候的都是整齊和干凈的。
-? Ensures orderliness and manages the flow of traffic in the lobby, Front Desk and lift landing area.
?????? 確保大堂、前臺、客梯等公共區(qū)域的秩序和管理。
-? Ensures email address of guests are obtained upon check‐in and updated into guest profiles correctly
確保在入住時獲得的客人的郵箱地址正確的更新進客人的個人資料。
-? Provides forecasts to F&B for large orders of amenities.
預測并提供VIP備品數(shù)量給餐飲部。
-? Provides forecast to the Flower Room / Shop for flower arrangements.
?????? 為花房/商店提供花卉布置的預測。
-? Provide personalized service according to guest needs e.g: Birthday/Honeymoon/Ceremony.
根據(jù)客人需求提供個性化服務，如：生日/蜜月/慶典。
?
-? To participate hotel promotion selling activities.
出售月餅、圣誕促銷活動券、新年促銷活動券、及餐廳和其它部門平時的促銷活動。
-? Conducts shift briefings to ensure hotel activities and operational requirements are known
進行有效的交接班簡報工作，以明確酒店活動和運營要求
-? Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure, include,
-? 監(jiān)督客戶關系部工作人員，以確保來賓始終得到禮貌接待及充分的注意和重視，由此實現(xiàn)最大的客人滿意度 ，包括：
o????? Maintenance of guest information
維護客戶信息
o????? Maintenance of information about local events
o????? 維護當?shù)鼗顒拥男畔?o????? Compile occupancy statistics
o????? 統(tǒng)計入住情況
o????? Assisting with serious complaints
協(xié)助解決嚴重投訴問題
-? Supervise cashiering activities during shift including:
-? 在當班期間監(jiān)督收銀活動，包括：
o????? Cash handling and banking procedure
現(xiàn)金處理和銀行業(yè)務程序
o????? Make sure all balance to be settled upon guest departure
確保所有余額在客人離店時結清
-? Monitor guest relations personnel to ensure IRC members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
監(jiān)督客戶關系部人員的工作，以確保優(yōu)悅會會員始終得到全部優(yōu)惠，?？秃推渌F賓也得到特別關照
-? Inspects all VIP rooms prior to arrival
在貴賓到達前對貴賓房進行檢查
-? Perform such functions as to include but not be limited to:
行使下列功能，包括但不僅限于：
o???????? IRC and regular guest welcome letters
o???????? 向優(yōu)悅會會員和?？椭職g迎信
o???????? Solicitation of IRC applications
o???????? 發(fā)展優(yōu)悅會會員
o???????? Attending to special requests by guests
o???????? 回應客人提出的特別要求
-? Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
查閱來客單，檢查對客人和貴賓的房間分配情況、各類設施情況以及特別申請
-? Ensure all guests are well served with welcome tea or any local snacks
確?？腿擞斜谎埰穱L歡迎茶和當?shù)匦〕?-? Enforces all quality standards and procedures from VIP guests’ (e.g. VIP:1,2,3,6,7,8,9 Returnee guest:R5,R10,R25 ) pre‐arrival, to their arrival, during their stay till their departure.
在貴賓客人到達前，入住期間，離店 都按照有質量且統(tǒng)一的標準話服務來執(zhí)行服務。（例如VIP：1、2、3、6、7、8、9熟客：R5、R10、R25）
-? Ensures FITs arriving and departing by limousine are met and greeted and are given a smooth and seamless check in and check out.
確保抵達和離開的豪華轎車的迎接，并給予客人順利和無縫的入住和退房。
-? Develops and instill the philosophy amongst staff to exceed guests’ needs at every point of contact.
在員工中發(fā)展并灌輸在每一個接觸點超越客人的需求 的理念。
-? Is familiar with all happening in the hotel, arrivals, departures and see‐offs of guests staying in‐house or attending a function.
了解酒店內發(fā)生的一切，客人入住、離店或參加活動的情況。
-? Is familiar with VIP room blocks and conducts random inspections of rooms.
????? 熟悉貴賓房的設置并對房間進行隨機抽查。
-? Ensures Lobby presence is maintained and lobby is kept neat, cleaned and maintained at all times.
????? 確保大堂任何時候的都是整齊和干凈的。
-? Ensures orderliness and manages the flow of traffic in the lobby, Front Desk and lift landing area.
?????? 確保大堂、前臺、客梯等公共區(qū)域的秩序和管理。
-? Ensures email address of guests are obtained upon check‐in and updated into guest profiles correctly
確保在入住時獲得的客人的郵箱地址正確的更新進客人的個人資料。
-? Provides forecasts to F&B for large orders of amenities.
預測并提供VIP備品數(shù)量給餐飲部。
-? Provides forecast to the Flower Room / Shop for flower arrangements.
?????? 為花房/商店提供花卉布置的預測。
-? Provide personalized service according to guest needs e.g: Birthday/Honeymoon/Ceremony.
根據(jù)客人需求提供個性化服務，如：生日/蜜月/慶典。
?
-? To participate hotel promotion selling activities.
出售月餅、圣誕促銷活動券、新年促銷活動券、及餐廳和其它部門平時的促銷活動。
Required Skills –
技能要求
·??????????? Communication skills are utilized a significant amount of time when interacting with others;
擁有在與他人交往時大多數(shù)時間所使用的溝通技能
·??????????? Proficient in the use of Microsoft Office and Front Office System
熟練使用微軟辦公軟件和前臺系統(tǒng)
·??????????? Problem solving and organizational abilities
具有解決問題和組織能力
?
Qualifications –
學歷
·???????? Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
·???????? 具有酒店行政管理，酒店管理或相關的大專學歷或專業(yè)證書。
?
Experience –
經驗
·???????? 1 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.?
·???????? 擁有1年前廳或賓客服務工作經驗，包括管理經驗，或與此相當?shù)慕逃拖嚓P工作經驗結合的背景。
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