·????????Identify and correct unsafe work proceduresor conditions and/or report them to management and security/safety personnel.
???? 識別和糾正不安全的工作程序、條件并報告給管理人員和安全人員。
·????????Follow policies and procedures for the safeoperation and storage of tools, equipment, and machines.
???? 遵守政策和程序以安全地使用及存儲相關工具、設備。
·????????Complete appropriate safety training andcertifications to perform work tasks.
???? 完成相關的安全培訓并獲得證書以便更好完成工作任務。
·????????Maintain complete knowledge at all times of:All hotel features/services, hours of operation, daily house count and expectedarrivals/departures, scheduled in-house group activities, locations and times,all hotel and departmental standards and procedures.
保持完整的理解：酒店的特色、服務、營運時間；每日客房數(shù)量以及預期的離店和入住率；制訂內部團隊活動、地點和時間；酒店所有部門的標準和程序。
·????????Access all function of computer systemaccording to established procedures and standards.
按照既定的程序和標準訪問所有電腦系統(tǒng)的功能。
·????????Answer department telephone within 3 rings,using correct greeting and telephone etiquette.
部門電話需響三聲后回答，使用正確的問候語和電話禮儀。
·????????Check office storage areas for propersupplies, organization and cleanliness.?Instruct designated personnel to rectify any cleanliness/organizationdeficiencies.
檢查儲物室的正常供給、組織和清潔。如有任何缺陷，需指定員工糾正。
·????????Establish par levels for supplies andequipment.? Complete requisitions toreplenish shortages or additional items needed.
建立用品和設備的標準。完成采購以補充短缺或其他項目需要。
·????????Monitor and ensure that departmental areasare kept clean and organized at all times.
監(jiān)督并確保部門區(qū)域保持干凈、整潔。
·????????Review the daily business levels, anticipatecritical situations and plan effective solutions to best expedite thesesituations.
檢查日常工作，預計危急情況并做好有效計劃解決這些情況。
·????????Prepare weekly work schedules in accordancewith staffing guidelines and labor forecasts.?Adjust schedules throughout the week to meet the business demands.
依照工作指導方針和勞動預測準備每周的排班。通過每周業(yè)務需求調整排班表。
·????????Ensure that staff reports to work asscheduled.? Document any late or absentemployees.
確保員工準時上班，記錄遲到或缺席的員工。
·????????Coordinate breaks for staff.
為員工協(xié)調休息時間。
·????????Assign work duties to staff in accordancewith departmental standards.? Communicateadditions or changes to the assignments as they arise throughout theshift.? Identify situations, whichcompromise the department's standards and delegate these tasks.
·根據(jù)部門要求把工作分配給員工。在工作期間內，有額外的或改變的工作內容需與員工協(xié)商分配。當影響部門標準和委托任務時應查明情況。
·????????Ensure daily line-up with staff occurs andreview all information pertinent to the day's business.
確保員工進行每日晨會和查閱每天的業(yè)務信息。
·????????Inspect grooming and attire of staff; rectifyany deficiencies.
檢查員工的儀容儀表，糾正不足之處。
·????????Constantly monitor Human Resources staffperformance in all phases of service and job functions, ensuring that allprocedures are carried out to departmental standards; rectify any deficiencieswith respective personnel.
堅持監(jiān)督人力員工部員工的工作與服務表現(xiàn)，確保所有的程序都符合部門標準；并糾正每一位員工的不足之處。
·????????Tour each department daily; look for safetyhazards and check staff adherence to hotel policies and procedures.
每天到每個部門巡查；找出安全隱患和檢查員工對酒店規(guī)章程序的執(zhí)行情況。
·????????Monitor the staffs' interaction with guestsand employees ensuring prompt and courteous service; resolve discrepancies withrespective personnel.
監(jiān)督員工在對客服務和內部合作，確?？焖?、有禮貌的服務；解決個別不符合要求的情況。
·????????Assist departmental staff with their jobfunctions to ensure optimum service to guests/ employees.
幫助部門員工發(fā)揮工作職能，確保為客人和員工提供最好的服務。
·????????Observe guest reactions and confer frequentlywith staff to ensure guest satisfaction.
注意客人的反饋并經(jīng)常與員工溝通，確保顧客滿意。
·????????Anticipate guests' needs, respond promptlyand acknowledge all guests, however busy and whatever time of day.
預測客人需求，任何時候都要快速回應和感謝客人，盡管是在繁忙時段。
·????????Review Human Resources log books daily,ensuring information is kept current and accurate.
檢查人力資源部值班簿，確保最新和準確的信息。
·????????Maintain current Human Resource status of allmanagement personnel; mail to Corporate offices monthly.
確保人力資源部管理人員情況，每月向集團匯報。
·????????Maintain files on all current laws regardingHuman Resources on: union (where applicable), workers compensation,immigration, unemployment.
確保人力資源部的所有資料符合現(xiàn)有的法規(guī)：聯(lián)盟（如適用）；員工賠償；出入境；失業(yè)。
·????????Maintain files on resource areas to include:compensation carrier, state employment agency, corporate human resource office.
保持資源范圍的資料包括：賠償金；國家職業(yè)介紹所；集團人力資源部。
·????????Develop and maintain current job descriptionsfor all hotel positions.
發(fā)展和維持酒店所有職位的現(xiàn)有工作概述。
·????????Identify and use outside recruiting sources,minimizing hotel costs.
確定和使用外部招聘資源使酒店成本最小化。
·????????Authorize the placement of newspaper ads forjob openings.
授權報紙刊登公開職位廣告。
·????????Interview all applicants for managementpositions and submit recommendations.
面試所有管理職位的申請者并提交建議。
·????????Ensure that the application, screening,interview and hiring process for all candidates is carried out in accordancewith hotel policy and procedures.
確保所有申請者的應聘程序、篩選、面試和雇傭過程是按照酒店的程序規(guī)定進行。
·????????Develop and participate in an orientationprogram for all new hires.
參與和制訂所有新員工的入職培訓。
·????????Ensure accurate maintenance of all employeefiles.
確保所有員工檔案的準確維護。
·????????Identify and coordinate outside trainingsources, which address the hotel's training needs.
確定和協(xié)調酒店培訓需求的外部培訓資源。
·????????Conduct, monitor, and critique in-housetraining programs/sessions.
帶領、監(jiān)督和評論內部培訓。
·????????Identify certified personnel for training onC.P.R. and other health awareness topics.?Schedule and maintain current records on certified hotel personnel.
確定被C.P.R.培訓認證的員工和他們的健康情況。安排和保持在酒店個人認證的現(xiàn)有記錄。
·????????Provide feedback to Human Resources staff ontheir performance.? Handle disciplinaryproblems and counsel employees according to hotel standards.
把人力資源員工的工作表現(xiàn)反饋給員工。根據(jù)酒店標準處理處罰程序和給予員工勸告。
·????????Establish guidelines for performance reviewson all employees.? Ensure completion andplacement in employees' files.
給所有員工建立工作表現(xiàn)回顧指導方針。確保確保完整并放入員工檔案。
·????????Establish progressive discipline procedures;monitor compliance with such; conduct counseling sessions with employees;ensure documentation and placement of records in employees' files.
逐步建立處罰程序、監(jiān)督等；監(jiān)視并遵守；與員工展開咨詢會議；確保文件都放入員工檔案中。
·????????Ensure exit interviews are beingconducted/offered to with all terminated employees; ensure placement ofdocumentation in employees' files.
確保每位離職員工都進行離職面談；確保文件都放入員工檔案中。
·????????Audit Finance employee benefits’ records asscheduled.
如期記錄審計財務員工的福利。
·????????Conduct audits on hotel payroll records asscheduled, verifying accuracy of titles, rates and status.
如期審核酒店工資記錄，核實標題、準確率和情況。
·????????Complete and maintain current records on acompetitive wage and benefit survey for all hotel positions.
對所有酒店的職位調查，完善并維持目前的記錄上有競爭力的工資和福利。
·????????Investigate, complete documentation andcoordinate worker's compensation, ensuring entitlement of payments.
調查，完善文件和協(xié)調員工賠償，確保津貼。
·????????Investigate and respond to unemploymentclaims.
調查和應對失業(yè)索賠。
·????????Complete designated forms required bylocal/state/federal government and maintain on file the breakdown of allrelated benefit costs.
完成當?shù)卣蟮闹付ū砀窈捅３治募兴邢嚓P福利費用的細目。
·????????Complete filing of work permits.
完成申請工作許可證。
·????????Coordinate employee requests, ensuringauthorized approvals and paperwork on: Leave of Absence/Vacations, Transfer,Sick Days, Bereavement Time, Discount Room Requests, Pension plans.
協(xié)調員工需求，確保批準和授權文書：請假，調動，病假，喪假，住房折扣，養(yǎng)老金。
·????????Establish relationships with local emergencycare facilities and follow up on each use of the facility by the hotel.
建立與當?shù)鼐o急救援服務的關系，并由酒店跟進每個設施。
·????????Develop a list of agencies and contacts toassist employees with personal problems (i.e., rehabilitation).
建立一個機構和聯(lián)系人名單，以協(xié)助有個人問題的員工。
·????????Secure and coordinate non-cost benefits foremployees (i.e., movie tickets, discounts, credit union).
協(xié)調員工的非成本福利（如電影票，折扣，信用單位）。
·????????Develop and coordinate employee incentive andrecognition programs.
制定和協(xié)調員工的激勵和獎勵計劃。
·????????Plan and coordinate with the ExecutiveCommittee all employee social and sports activities (i.e., awards banquet,quarterly mgmt. outings)
計劃并與行政委員會協(xié)調所有員工的社會和體育活動。（即頒獎宴會，每季度MGMT，郊游）
·????????Contact local organizations and establish"Good Will" projects which the hotel can become involved with topromote positive public relations with the local community.
聯(lián)系當?shù)亟M織和建立“慈善”項目，促進酒店與當?shù)厣鐓^(qū)的積極公共關系。
·????????Coordinate local sources to assist withrelocation needs.? Maintain informationon area for relocated hotel personnel.
協(xié)調當?shù)刭Y源，以協(xié)助搬遷的需要。維持被涉及酒店員工的資料。
·????????Oversee the preparation & distribution ofquarterly newsletter.
監(jiān)督編輯和分配的簡報。
·????????Update the employee handbook as changesoccur.
根據(jù)改變更新員工手冊。
·????????Schedule and direct employee locker audits.
定期和帶領審計員工寄物柜。
·????????Prepare Human Resources budget annually.? Track actuals to forecast and keep expenseswithin budget.
預算每年人力資源的編制。跟進預算和保持開支在預算內。
·????????Maintain confidentiality and security ofemployee and hotel records.
保持員工和酒店記錄的安全和機密性。
·????????Prepare and submit daily/weekly departmentalpayroll records.
準備和遞交每天/每周的部門員工工資記錄。
·????????Document pertinent information indepartmental log book.
文件中的有關信息要記錄在部門記錄簿里。
·????????Attend designated meetings.
參加指定的會議。
·????????Prepare and send all designated corporatereports.
準備和發(fā)送所有指定的公司報告。
·????????Foster and promote a cooperative workingclimate, maximizing productivity and employee morale.
促進和推動合作的工作氛圍，最大限度地提高生產力和員工士氣。
·????????Successful completion of thetraining/certification process.
成功地完成培訓/認證過程。
·????????Maintain the employee suggestion box andensure responses are given on a timely basis.
維持員工意見箱和確保及時回復。
·????????Conduct monthly departmental meetings.
組織每月部門會議。
·????????Prepare list of departmental equipment needsfor annual capital expenditures.
為年度支出準備部門所需設備的清單。
·????????Follow up on assignments and special projectsgiven by the General Manager.
跟進分工和總經(jīng)理給予的特別項目。
·????????Network with local peers, establishingpositive public relations.? Attendassociation meetings and functions.
與當?shù)亟⒎e極地公共關系。參與社團會議和工作。
·????????Actively forwarding and sharing? social media information of hotel, includingWeChat , Weibo and so on.
積極轉發(fā)和分享酒店社交媒體的內容，包括微信微博等。
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