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職責(zé) Responsibility ? 通過積極主動(dòng)的銷售活動(dòng)完成客房銷售。 Maximize room sales through proactive selling activates. ? 準(zhǔn)確、禮貌地處理所有來電，快速、有效地處理所有預(yù)訂要求。 Handles all reservation correspondence and inquiries politely, quickly, efficiently, and accurately. ? 通過及時(shí)準(zhǔn)確地回應(yīng)社交平臺(tái)上的潛在客戶，將社交平臺(tái)上的客戶成功轉(zhuǎn)化。 Maximize the successful conversion of potential customers on social platforms by responding to potential customers on social platforms in a timely and accurately manner. ? 提供有效，友好，專注的服務(wù)，滿足或超過客人的期望。 To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service. ? 預(yù)先判斷出客人的需要并為客人推薦最適合的產(chǎn)品。 Anticipates the needs of the guests and recommend the most suitable product. ? 維護(hù)裸心的老客戶，提高老客戶回頭率。 Maintain old customers with naked heart and improve the return rate of old customers. 要求Requirements: ?良好的英語口頭和書面溝通能力。 Good communication skills in both oral and writtenEnglish. ??具備優(yōu)秀的溝通技能。 Excellent communication skills. ??熟練操作電腦，辦公軟件，如Word，Excel，PowerPoint Skilled in computer, Office software operation, such as Word, Excel, PowerPoint ?積極的工作態(tài)度，自我激勵(lì)，強(qiáng)烈的責(zé)任感，團(tuán)隊(duì)精神 Positive working attitude, self-motivated, strong sense of responsibility, team spirit

崗位職責(zé) 1、接受線上、線下客戶對(duì)酒店的預(yù)訂需求，并予以妥善解決。 2、接聽客戶對(duì)酒店等產(chǎn)品信息的咨詢電話，予以解答并作好相關(guān)記錄。 3、熟悉處理房間預(yù)訂的程序，給賓客提供給最新和最準(zhǔn)確的房況信息。 4、落實(shí)“預(yù)訂未到賓客”的名單和每日?qǐng)F(tuán)隊(duì)取消情況。 5、調(diào)節(jié)和控制房間預(yù)訂、銷售。 崗位要求 1、具備熱情的工作態(tài)度、一定的抗壓能力、擁有良好的執(zhí)行力和團(tuán)隊(duì)精神； 2、有一定的溝通能力，口齒清晰、開朗自信，有較強(qiáng)的語言表達(dá)能力和人際溝通能力； 3、中專以上學(xué)歷，普通話標(biāo)準(zhǔn)，談吐禮貌，聲音甜美； 4、熟練掌握基本辦公軟件操作，打字熟練； 5、需要一定英語基礎(chǔ)，日常工作軟件為英語系統(tǒng) 地址：廣州市天河區(qū)天河北路239號(hào)廣州環(huán)貿(mào)中心雅詩閣服務(wù)公寓--3號(hào)線林和西地鐵站附近。 注：不包食宿，八小時(shí)工作制，工作時(shí)間：9：00-18:00 、做五休二，月休8-10天。 福利待遇：五險(xiǎn)一金，補(bǔ)充醫(yī)療商業(yè)保險(xiǎn)，餐費(fèi)補(bǔ)貼、帶薪年假7天起，年底雙薪+獎(jiǎng)金、節(jié)日福利，生日福利。

Major Responsibility 主要工作職責(zé) ? Manage property occupancy to yield optimum revenue. 管理物業(yè)出租率，使之產(chǎn)生最佳的收益。 ? Develop pricing strategies to optimally sell the inventory of the rooms. 制定價(jià)格策略，以最佳方案銷售客房。 ? Integrate and maintain yield management systems within the properties and present findings to the hierarchy on a regular basis. 統(tǒng)一和維護(hù)物業(yè)的收益管理系統(tǒng)，并定期發(fā)送調(diào)研報(bào)告給管理層。 ? Monthly analysis of pricing based on competitor analysis. 以競(jìng)爭(zhēng)對(duì)手的分析為基礎(chǔ)，每月進(jìn)行定價(jià)分析。 ? Analysis of revenue generation on a regular basis and actively involved in the strategy and implementation of sales strategy in order to recover loss revenue and/or maximize profit margin. 定期分析收益的趨勢(shì)，積極落實(shí)措施，以幫助收入的恢復(fù)和促進(jìn)利潤的增長。 ? Assist in the compilation of monthly revenue in the form of forecast, budget, and profit and loss statements. 協(xié)助編制每月的收入預(yù)測(cè)，預(yù)算以及損益表。 ? Work with Director of Sales to communicate strategy recommendation effectively and efficiently. 協(xié)助銷售總監(jiān)快速并有效地給予策略建議。 ? Execute projects given by manage and Director of Sales. 執(zhí)行銷售總監(jiān)交辦的事宜。 Requirements ? Degree in Hospitality/Business Management or equivalent. 酒店/工商管理專業(yè)或其它同等學(xué)位。 ? Minimum 5 years of hospitality experience with a multi-national hospitality brand, preferably in serviced residences. 5年以上國際品牌酒店相關(guān)工作經(jīng)驗(yàn)，服務(wù)式公寓工作經(jīng)驗(yàn)尤佳。 ? Strong financial and sales & marketing knowledge. 豐富的財(cái)務(wù)及市場(chǎng)銷售知識(shí)。 ? Strong knowledge of P&L statements, budgeting, business plan preparation and general knowledge of accounting. 精通損益表，預(yù)算和商業(yè)計(jì)劃以及了解會(huì)計(jì)的一般知識(shí)。 ? Familiar with online marketing and channel distribution. 熟悉網(wǎng)絡(luò)營銷及渠道分銷。 ? Able to communicate fluently in English and Mandarin. 能熟練地運(yùn)用中/英文進(jìn)行交流。

公司簡(jiǎn)介 Stey，源自瑞典，是一個(gè)顛覆傳統(tǒng)的共享居住品牌。我們不僅打造社區(qū)型精品公寓與 設(shè)計(jì)酒店，更致力于重新定義未來城市生活的樣貌。通過融合北歐極簡(jiǎn)設(shè)計(jì)美學(xué)與 前沿智能科技，Stey以獨(dú)特的靈活轉(zhuǎn)租模式，構(gòu)建了一個(gè)充滿活力、多元文化的國際 社群，重新詮釋了人與人之間真實(shí)而有趣的連接。 目前，我們?cè)诒本┮呀?jīng)成功落地三個(gè)標(biāo)桿項(xiàng)目，并正加速拓展中國及海外主要市場(chǎng)。 加入Stey，成為這場(chǎng)城市生活革命的“頭號(hào)玩家”，成為我們?nèi)虬鎴D擴(kuò)張的見證者 與參與者，現(xiàn)在正是最好的時(shí)機(jī)。 總體來說，這個(gè)崗位人員需要深耕過OTA渠道開發(fā)管理，了解以O(shè)TA渠道為主的價(jià)格（OTA方提供的各種價(jià)格、OTA捆綁產(chǎn)品價(jià)格等），有以O(shè)TA為主進(jìn)行價(jià)格策略的經(jīng)歷和經(jīng)驗(yàn)，偏前端，需要對(duì)企業(yè)客戶進(jìn)行拜訪。此外，還需協(xié)助digital部門完善收益模塊。 POSITION SUMMARY/DESCRIPTION The Revenue Manager is responsible for the total reservations and revenue operations of Stey properties. The position will ensure the maximization of revenue for all aspects of the operation. Furthermore, all reservations related tasks will be handled and the Revenue Manager will oversee both Hotel and Long Stay Tenant revenues and all contracting aspects. Candidates should be familiar and fluent in major hotel revenue management technology platforms, as a significant part of the job will beinteracting with Stey’s digital development team, sharing knowledge to optimize Stey’s own revenue management platform, which is currently in development. Stey is a fast growing operation, but our limited property count in China (currently three properties) means that the Revenue Manager will also assume responsibilities for distribution and OTA channel management, including liaising with Stey’s digital team to identify and troubleshoot any issues with OTA integrations and listings. In essence the role will: ? Implement revenue management operations, procedures, and best practices. ? Identify new revenue opportunities. ? Provide daily, weekly, and monthly reporting. ? Optimize and expand distribution partnerships. ? Act as overall business development consultant for each Property/Community Manager. ? Act as Revenue Management expert in communication with the Digitalteam. ? Challenge and influence properties to improve service level and operational standards. ? Embed and support a revenue management culture in all properties. ? Visit each property regularly. AVAILABILITY MANAGEMENT ? Use yield planners and selling matrix for room sales ? Monitor yield system and validate that the yield actions are consistent with both property and market conditions ? Maintain a consistent selling strategy across all systems ? Proactive availability management, recommending necessary strategy changes ? Prepare and recommend future strategies to the Management team COMMERCIAL? AWARENESS ? Keep up todate with global, local, and environmental issues impacting Beijing and thehotel ? Check competitor strategy on a regular basis reviewing rates andavailability ? Managerelationships with comp set staff and RMs to ensure Stey has the best possibleaccess to information on market conditions REVENUE ANALYSIS ? Analyzehistorical property performance and pick-up data for use in demand forecastingand strategy ? Analyzeyield information to identify potential new business, markets and trends ? Maintain arolling three-month outlook and monitor actual versus forecast for planachievement on pick-up, forecasting, etc. ? Complete andanalyze the month-end reports ? Analyze andsupply data for the preparation of the annual plan (budget) ? Identify andanalyze new business opportunities MAINTENANCE OF SYSTEMS & PROCEDURES ? Maintainaccuracy of all reservations and other data ? Conductquality control checks on all revenue management systems to ensure dataaccuracy ? Ensure thatall the rates are loaded on all rate databases ? Remain fullyconversant with the uses & applications of all systems relating to revenuemanagement ? Ensure allspecial activities are followed up on in a timely manner and results of suchrecorded RESERVATIONS ? Handle allbookings in the Stey PMS ? Ensureappropriate follow up on bookings ? Communicatewith potential Guests and Tenants ? Handle allinquiries – Phone, email, WeChat OTHER ? Manage all contract and communication for distribution channels ? Work closely with each Community Manager in all aspects of property operations. ? Provide reports as required by senior management