1. Maintain complete knowledge at all times of:
完全了解酒店的所有知識：
?All hotel features/services, hours of operation.
酒店的設施設備、服務、運營時間。
?All room types, numbers, layout, decor, appointments and location.
房型，數(shù)量，布局，裝飾，所在位置。
All room rates, special packages and promotions.
房費，特殊的套餐和推廣。
Daily room availability status and expected arrivals/departures.
每日可用房，到、離店數(shù)。
Scheduled in-house group activities, locations and times.
在店團隊安排的活動，時間和地點。
All hotel and departmental policies and procedures.
酒店所有部門的政策和程序。
2. ?Meet with? Front Office Manager ?to review business status and follow up items.
及時與前廳部經理保持溝通，回顧和安排需要跟進的事情。
3. Access all function of computer system according to established procedures and standards.
根據政策和標準，使用電腦系統(tǒng)的全部功能。
4. Check Front Office and storage areas for proper supplies, organization and cleanliness. Instruct designated personnel to rectify any cleanliness / organization deficiencies.
檢查前廳和倉庫，保證充足的供應，分類清晰，清潔。
5. Establish par levels for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
建立設備和供需品的最低標準。保證預期的客情有充足的供應。
6. Ensure that current information on rates, packages and promotions is available at the Front Office and that all ladies and gentlemen is knowledgeable on such.
保證前廳部所有紳士和淑女掌握最新的房費，套餐和推廣。
7. Review the previous day's occupancy and room revenues; resolve discrepancies with Accounting.
回顧前日的入住率和房費收入，和財務調整錯誤。
8. ?Conduct line-ups with ladies and gentlemen and review all information pertinent to the day's business.
引領交班會。
9. Monitor the check-in/check-out process, ensuring agreement to hotel standards, anticipate critical situations and assist whenever necessary to help alleviate the pressure and to process the guest expediently.
觀察入住和退房程序，保證達到酒店標準，如需要，隨時提供協(xié)助。
10. Monitor safe deposit box procedures; audit accuracy of cards with proper signatures and ensure availability of keys.? Handle guest reports on theft from safe deposit boxes according to hotel procedures.
監(jiān)控客用保險箱使用程序，保證信息準確，簽名完整，鑰匙正確。根據酒店程序處理客人報道的保險箱遺失情況。
11. Monitor guest mail and ensure that it is processed according to procedures.
關注客人的郵件，保證根據標準執(zhí)行。
12. Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
無論多忙，何時，都要預見客人的需要，認知所有客人，及時的和客人互動。
13. Monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
監(jiān)控和處理客人的投訴，運用合理的程序解決，保證客人滿意。
