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中西餐廳領位/中西餐廳服務員 1.To execute all mise-en-place duties andresponsibilities as directed, on time, according to the predetermined standards 依照標準及要求及時有效的進行所有準備性工作 2.To engage in food and beverage servicedelivery as per the predetermined standards and sequence 按照指定的服務標準及流程從事餐前準備 3.To have thorough knowledge of the menu,drinks list and wine list and to be able to respond to guest inquiries. 熟悉菜單、飲料單及酒水單并能夠正確的回應客人的需求 4.To ensure that guests expectations aremet or exceeded by providing an efficient, friendly and attentive service 以高效、友好、切實的服務達到并超越客人的期望 5.Collects and delivers laundry accordingto hotel procedure 按酒店程序收集并輸送布草 6.Maximizes revenue in the outlet byimplementing upselling procedures 通過實踐產品推銷技巧實現(xiàn)利潤最大化 7.Helps maintain the outlet in top physicalcondition by reporting any engineering defects to supervisors 通過向主管報告一些工程不足使餐廳環(huán)境保持在最佳狀態(tài) 8.Helps maintain standards of cleanlinessby carrying out front and back of house cleaning duties as directed? 幫助開展工作區(qū)域周圍的清潔工作以保持衛(wèi)生高標準 9.Handles customer complaints if possible,or reports them to supervisors. 處理客人投訴并向主管報告投訴信息 崗位要求 1.More than 1 years working experience inthe same position is preferred. 1年以上同崗位工作經(jīng)驗者優(yōu)先考慮。 2. familiar with the hotel's customerservice requirements. 熟悉掌握酒店對客服務的要求。 3. professional and responsible, civilizedbehavior. 有事業(yè)心和責任感，行為舉止文明禮貌。 4.Good interpersonal,communication and organizational skills. 具備良好的人際關系、溝通和組織能力。 5.Excellent communication and etiquetteskills to create great experience at home for our guests. 優(yōu)秀的溝通能力和禮儀技巧，從而創(chuàng)建賓至如歸的體驗。