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In absence of Manager conducts shift briefings to ensure hotel activities and operational requirements are known 在經(jīng)理缺席時負(fù)責(zé)交班說明，確保了解酒店的各項活動和運營要求。 ?During the shift, oversees the preparation of kitchen equipment for use 在當(dāng)班期間管理廚房設(shè)備使用前的準(zhǔn)備工作。 Supervises the receiving and storage of kitchen goods 負(fù)責(zé)接收和存儲廚房物品的管理工作。 Supervises the cleaning and storage of kitchen equipment 監(jiān)督廚房設(shè)備的清潔和存放。 Supervises the handling of kitchen linen 監(jiān)督廚房布巾的處理工作。 ?Supervises the cleaning of an hygienic kitchen 監(jiān)督廚房的衛(wèi)生。 ?Engages in and supervises the cleaning of kitchen and equipment 參與監(jiān)督清潔廚房和設(shè)備的工作。 Maintains high levels of personal hygiene for self and enforces hygiene standards for team 保持高度的個人衛(wèi)生并在小組中執(zhí)行衛(wèi)生標(biāo)準(zhǔn)。 Supervises all functions of the Stewarding operation to achieve the optimum departmental costs 監(jiān)督管事部的各項職責(zé)，使部門成本控制到最低。 ?Supervises all functions of the Stewarding operation to achieve the optimum quality level of sanitation 監(jiān)督管事部的各方面職責(zé)，使?jié)M意度達(dá)到最高水平。 Establishes and maintains effective employee and inter-departmental working relationships 與員工和酒店其它部門建立并保持積極的工作關(guān)系。 Assists the Chief Steward in developing training plans, develops training material in accordance with IHG guidelines and implements training plans for the Stewarding employees. 協(xié)助管事部經(jīng)理制定培訓(xùn)方案，按照洲際酒店集團(tuán)的綱要制定培訓(xùn)材料，為管事部員工和餐飲部其它員工執(zhí)行培訓(xùn)。 Assists the Chief Steward in setting Stewarding goals and developing strategies, procedures and policies 協(xié)助管事部經(jīng)理設(shè)定管事部的目標(biāo)和制定策略，程序和規(guī)定。 ?Assists in determining the minimum and maximum stocks and controls the par-stocks of all material and equipment 協(xié)助確定庫存的最多和最少量，控制所有材料和設(shè)備的標(biāo)準(zhǔn)存貨量。 Supervises the counting of inventories in coordination with employees of the accounting division 與會計部門員工一起監(jiān)督盤點庫存。 Liaise with employees of the Engineering Division to schedule preventive maintenance and repairs 聯(lián)系工程部員工安排預(yù)防性的維護(hù)維修。 Works with Supervisor in manpower planning and management needs 和上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。 ?Works with Supervisor in the preparation and management of the Department’s budget 和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。

Ensure at all times maximum guest satisfaction through personal recognition to all guests along with? members, VIPs, and repeat guests, ?and prompt cordial attention from arrival through departure 確保最大限度上滿足客人的需求，會員及重要貴賓從到達(dá)至離開酒店期間，為客人提供個性化服務(wù)，使客戶滿意。 Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. 隨時以友好的態(tài)度與客人打招呼，為客人提供幫助，盡量稱呼客人的姓名。 Meets and escorts arriving VIPs and bids farewell upon their departure. 迎接并陪同抵達(dá)的重要客人辦理入住，在客人離店時應(yīng)向客人道別。 Provides courteous and efficient service and if possible complies with every guest request. 如果有可能對每位客人提出的每一個要求都要提供禮貌和高效率的服務(wù)和幫助。 Greets guests in a courteous and friendly manner. 禮貌友好的問候客人。 Escorts guests from the main entrance to the reception counter for registration. 從正門陪同客人到前臺登記。 Shows guests up to their rooms and explain the facilities the hotel provides. 引領(lǐng)客人到房間并向客人介紹酒店的設(shè)施。 Offer to do their flight reconfirmation, changes or new bookings. 為客人提供機票再確認(rèn)，更改或預(yù)訂機票的服務(wù)。 Promotes the hotel outlets and offers to make reservations for them. 推銷酒店的餐廳并為他們提供預(yù)訂服務(wù)。 Adheres to policies established by the hotel. 遵守酒店建立的制度。 To be thoroughly conversant with the computer system at the Front Office. 精通前廳的電腦系統(tǒng)。 Provides guest service and comply if possible with every guest’s requests. 如果有可能對每一位客人提出的每一個要求提供服務(wù)和幫助。 Checks and ensures that all room/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before the guest arrival. 檢查并確保為重要客人所預(yù)分的房間已經(jīng)就緒，所有客房所需相關(guān)用具已于客人抵達(dá)前布置完畢。 Ensures that the lobby and work place is kept clean at all times. 確保大堂和工作區(qū)域始終保持整潔。 Assist in taking room reservations, if a guest approaches the Front Desk or calls up. 如果客人路過前臺或打電話預(yù)訂房間，要幫助客人。 Works closely with the front desk staff to ensure a smooth check in. 同前臺員工密切合作以確保客人入住登記辦理順暢。 Provides information on the city to the guests. 向客人提供本市的有關(guān)資料。 Reads and signs the logbook and notice board for the latest news and follow-ups. 閱讀工作日志并簽字，注意板面上的最新信息并盡快解決落實。 Adheres to hotel policies and procedures. 遵守酒店的制度和工作程序。 Attends meetings and training programs (if any). 參加會議和培訓(xùn)。 Reports immediately any guest complaints to the Duty Manager 及時向值班經(jīng)理報告客人的投訴。 Issues fruits baskets and other amenities 贈送果籃或其它用品。 Must be able to provide guests with any information pertaining to functions, tours, ticketing arrangements, general information on flights, bus, ferry and train schedules, special happenings in town and activities of the hotel in particular. Full attention must be given at all times. 必須能夠向客人提供酒店各種附屬功能，旅游、票務(wù)，航班、公交、客船、火車時刻表及概述，所在城市特別事件及酒店組織的特殊活動。必須隨時給予客人足夠重視。 Meets all repeated guests and VIPs upon arrival. 必須迎接抵達(dá)的所有常客及重要人物。 Checks with the reservation correspondence to make sure that all guest’s requests are granted. 核查預(yù)訂信息以確?？腿怂幸缶蓾M足。 Assumes other duties as delegated from time to time. 隨時承擔(dān)被委派的其他工作。 Ensure all Airport pick-ups are being taken care of. 確保照顧到所有需要接機的客人。 Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way. 通過最恰當(dāng)?shù)耐緩?，盡可能地向客人提供最優(yōu)質(zhì)的服務(wù)和最新、最準(zhǔn)確的信息。 Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel. 為酒店保持良好的聲望并幫助酒店增加收入。

Responsible for safe transfer of guests from all determined locations 負(fù)責(zé)將客人從所有指定地點安全送達(dá) Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day 憑借令人愉快的性格和有效的溝通技巧取得客戶的滿意，并且總要主動與客人打招呼 Maintain good knowledge of the city routes locations and hotel facilities 熟知城市路線、地點和酒店設(shè)施 Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required 知曉航班時間，并按客人要求協(xié)助其處理和裝載行李? Maintain a high standard of personal hygiene and be well groomed and well dressed at all times 保持個人衛(wèi)生，?隨時保持個人形象和穿著整潔 Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance 盡力熟知客人的名字，特別是熟客和長包房的客人，注意觀察情況以向客人提供協(xié)助 ?Assist in valet parking when not assigned any duty 在沒有工作任務(wù)時協(xié)助代客泊車 Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests 熟知酒店設(shè)施和服務(wù)情況，并以此向客人推銷酒店 Keep abreast of activities in your city which may affect driving times or routes and relay this to management 了解所在城市的活動，如發(fā)現(xiàn)可能影響駕駛時間或路線的情況應(yīng)向管理層匯報 Responsible for the upkeep and cleanliness of the car used for guest transfer and assist with maintaining vehicles to hotel presentation standards 負(fù)責(zé)載客車輛的保養(yǎng)和清潔，并按照酒店形象標(biāo)準(zhǔn)對車輛進(jìn)行維護(hù) Performs other duties as may be assigned by the Rooms Division Manager 執(zhí)行房務(wù)部經(jīng)理可能分派的其它任務(wù) Valid driver’s license required for Hotel van and car. 擁有駕駛酒店面包車和汽車所需的有效駕駛執(zhí)照。

Ensure manage theequipment and hygiene efficiently according published policy and procedure. 根據(jù)建立的政策和程序，確保始終有效的管理餐廳的設(shè)備和衛(wèi)生。 Assist manage inoperation. 在操作中始終協(xié)助督導(dǎo)進(jìn)行管理。 Exchange the positionflexible. 對餐飲部或酒店其他部門的崗位進(jìn)行靈活的調(diào)換。 Delegate associatetask and check regularly. 給下屬布置任務(wù)并定期檢查他們的表現(xiàn)。 Establishes andstrictly adheres to the par stocks for all operating equipment, supplies,inventoried items, and to ensure that the outlet is adequately equipped. 嚴(yán)格遵守所有的運行設(shè)備、供應(yīng)品和存貨是同等量的，確保餐廳有足夠的設(shè)備。 Assists in conductingmonthly inventory checks on all operating equipment and supplies. 協(xié)助每月對所有設(shè)備和存貨進(jìn)行檢查。 Assist to controlnecessity and stock items and operate the equipment carefully 協(xié)助控制必需品，存貨，并小心操作所有的運營設(shè)備和供應(yīng)品。 Ensure each outlet areequipped cleaning equipment. 確保每個餐廳能提供清潔、干凈的運營設(shè)備。 Assist stewarding efficientand smooth in operation, ensure adhere to Hyatt standard at all times. 協(xié)助餐務(wù)部做流暢并有效的操作，確保始終能達(dá)到凱悅的標(biāo)準(zhǔn)。 Ensure food supplyarea tidy, clean and dry. 確保提供生產(chǎn)食物的區(qū)域是清潔并且干燥的。 Manage overnightcleaning in the kitchen area food and beverage area. 管理晚上的廚房、食物和飲料區(qū)域的清潔工作。 Ensure cleaning atheart of house area, remove the garbage according to the standard published. 確保后臺的清潔安排并根據(jù)建立的標(biāo)準(zhǔn)清理垃圾。 The minimum goals inoperation is achieve Department Operations Manual. 營運最基礎(chǔ)的標(biāo)準(zhǔn)是為了達(dá)到營運手冊的服務(wù)標(biāo)準(zhǔn)。 Assist operation whenin busy period. 在繁忙的時候，協(xié)助運作。 Conduct and attenddepartment briefing accordingly. 在每日上班前，對員工做指示。 Liaise with kitchenand related department in the daily operation. 在日常的營運中，要和廚房及其他營運部門進(jìn)行溝通。 Recommend to outletmanager in operation and procedure. 學(xué)習(xí)、評估營運/程序并向餐廳經(jīng)理建議應(yīng)該改進(jìn)的地方。

Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual 依照洲際酒店及度假村前廳部工作手冊中規(guī)定的工作程序，確保所有客人進(jìn)行交接班說明工作，確定了解酒店活動和運營要求和抵店和離店時均有服務(wù)人員為其提送行李，甚至為其儲存。 Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, groups and crew movements. 詳細(xì)了解每天客人 進(jìn)行交接班說明工作，確定了解酒店活動和運營要求抵店和離店的情況，重點留意貴賓、優(yōu)悅會會員和團(tuán)組的活動。 ?To work closely with Guest Relations Officer to ensure baggage for VIP’s, Priority Club Members are delivered promptly 與賓客關(guān)系主任密切合作，以確保貴賓和優(yōu)悅會會員的行李得到迅速派送。 To assist the Doorman and supervise on traffic control along the driveway during peak hours 在高峰期對門僮進(jìn)行協(xié)助，并監(jiān)督對車道的交通控制。 Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. ?Similarly, staff appearance should remain clean, smart and tidy at all times. 進(jìn)行每日例會，以確保所有著裝服務(wù)人員了解最新情況并得到正確指導(dǎo)，并保證工作開始前所有員工的穿著均符合規(guī)定、干凈整齊。同樣，員工的外表也應(yīng)隨時給人以干凈、精明和整潔的印象。 Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs) 負(fù)責(zé)（通過發(fā)現(xiàn)培訓(xùn)需要）對應(yīng)接服務(wù)員、停車場服務(wù)員和門僮就其各自崗位職責(zé)進(jìn)行培訓(xùn)。 Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas 確保所有員工了解并熟知酒店設(shè)施及周邊區(qū)域的情況。 Ensure that the surrounding areas at the lobby level and main entrance are clean ?確保大廳和正門周邊區(qū)域的清潔。 Supervise the Parking Valets in handling guests’ vehicles properly 監(jiān)督停車場服務(wù)員對客人車輛合適處理。 Prepare newspaper orders and co-ordinates with news vendor for early delivery. ?Supervises Bellman for newspaper delivery 負(fù)責(zé)報紙預(yù)訂工作，并與報紙供應(yīng)商協(xié)調(diào)早晨送報事宜。監(jiān)督應(yīng)接服務(wù)員送報情況。 ?Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly 確保所有設(shè)備（手推車等）保養(yǎng)良好并得到準(zhǔn)確記錄。 Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures 熟知緊急情況疏散和防火工作程序，并確保所有穿著酒店工服裝的員工了解這些程序。

Assist with heavy packages, coats, suitcase, etc. ?being alert to give assistance courteously and quickly, before having to be asked 主動協(xié)助客人提重包裹、拿衣服、提手提箱等，向客人提供禮貌和迅速的協(xié)助。 ?Maintain a willingness to please attitude and give undivided attention to any approaching guest 保持令人愉悅的態(tài)度并專心接待每位到來的客人。 ?Adhere to guest checking in and checking out procedures pertaining to baggage handling 在與行李相關(guān)的問題上，遵守客人入住和退房工作程序。 Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members 在正門處歡迎客人，按具體時間段向客人發(fā)出合適的問候，特別要注意常客和憂悅會會員。 ?Assist arriving and departing guests by opening and closing car and taxi doors 為來店和離店的客人開關(guān)汽車及出租車門。 Maintain a spotless Porte Cochere and Drive way 保持車輛門道和車道的清潔。 Guide the guest to the Front Desk and wait behind the guest during the check-in. ?Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. ?Without delay, escort the guests accordingly. ?將客人引至前臺并在其辦理入住手續(xù)時在其身后等待。在看到前臺接待員的示意后上前從前臺接待員處取得房間號和房卡，然后立即護(hù)送客人至其房間。 ?Be familiar with the layout of the hotel and memorize the preferred route for escorting guests ?熟悉酒店布局并記下護(hù)送客人的最佳路線。 ?Be familiar with the lift workings and emergency stairs 熟悉電梯和疏散樓梯的使用。 Provide information to guests about the hotel facilities and services 向客人提供關(guān)于酒店的設(shè)施和服務(wù)的信息。 ?Provide guest services and guidance 向客人提供服務(wù)和引導(dǎo)。 Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests 熟知并稱呼客人的名字，特別是對于?？秃烷L包房的客人，并在客人經(jīng)過大廳時與其打招呼，隨時留意是否有可以為客人提供服務(wù)的情況出現(xiàn)。 Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning 保持大廳的整潔，如果需要大清掃的話應(yīng)通知禮賓主管或行李領(lǐng)班。 Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty 上班時要保持好的發(fā)型，注意服裝的干凈，鞋要擦凈并上光，并保持制服的整齊清潔。 Help other employees in department, replacing them temporarily when necessary ?幫助部門內(nèi)其它員工，如有必要則暫時代理他們的工作 。 Keep the baggage room clean and in order before going off duty on each shift 每次交班前均保持行李室的整潔。 Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain 當(dāng)報紙送到后進(jìn)行適當(dāng)整理，然后按行李領(lǐng)班的要求將其送至客人房間。 Use the Duty Log to document matters of importance 使用工作日志來記錄重要事項。 Operate Communicates equipment ?操作通信設(shè)備。 Arrange transport and coordinate luggage 負(fù)責(zé)安排交通并協(xié)調(diào)行李事宜。 ?Manage the key system securely ?對鑰匙系統(tǒng)進(jìn)行安全管理。

Registers and rooms all arrivals according to established procedures 按照既定工作程序為所有來客登記并安排房間。 Maintains intimate knowledge of departmental standards and procedures 熟知部門標(biāo)準(zhǔn)工作程序。 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation?履行入住、退房和換房手續(xù)，并確保所有資料都按照預(yù)訂情況完整的輸入酒店電腦系統(tǒng)。 Maintains cashier float and ensures accurate daily report of all money received 保持庫存現(xiàn)金限額并保證每日對所收現(xiàn)金進(jìn)行準(zhǔn)確報告。 ?Cashes hotel guest’s personal and travelers checks and assists with currency exchange 為酒店客人的個人支票及旅行支票兌換現(xiàn)金，并協(xié)助進(jìn)行外匯兌換。 ?Keeps abreast of all modifications to accounting policies and procedures 隨時留意會計政策和工作程序的變化 。 Responsible and attends to guest’s request of using the service of safety box at all times?隨時負(fù)責(zé)回應(yīng)客人關(guān)于使用保險箱服務(wù)的要求。 Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. 熟知所有特別促銷活動，如：季節(jié)性套餐計劃、?？蛢?yōu)惠計劃以及洲際酒店集團(tuán)忠實方案。 ?Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist ?處理客人的投訴、問詢和請求，如果自己無法提供協(xié)助，則將問題轉(zhuǎn)給主管和經(jīng)理助理 。 Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service 盡一切努力確?？腿嗽陔x店時會對酒店的服務(wù)有很好的印象。 When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival 在值班時檢查夜班報告，準(zhǔn)備早班報告，并為客人的到來準(zhǔn)備各種必要的表格。 Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems 全面了解標(biāo)準(zhǔn)的預(yù)訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預(yù)訂系統(tǒng)內(nèi)對房源情況進(jìn)行解讀。 Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand 按照洲際酒店集團(tuán)品牌的預(yù)期保持自己行為、外表和態(tài)度的高標(biāo)準(zhǔn)。 Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard 力爭保持酒店的高標(biāo)準(zhǔn)，特別注意洲際酒店集團(tuán)忠實計劃會員及其它貴賓的重要性，并重視酒店的健康和安全隱患等問題。

Ensure the correct operation of the switchboard for fast and efficient transferring of internal and external calls. 快速高效的轉(zhuǎn)接所有來電。 Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, etc. according to individual needs. 誠摯友好的問候客人。快速精準(zhǔn)的回答和應(yīng)對客人提出的問題及要求，其中包括各消費場所的營運時間方位等。 Ensure the? Supervisor or? Manager is kept fully aware of any relevant feedback from either customers or other department. 將客人和其他部門的意見和建議及時反饋給主管或經(jīng)理。 Check all the equipment in Magic Centre all the time to ensure smooth operation: paging system, fax machine, voice mail system, FCS system, etc. Keep the Careline centre clean and tidy to ensure that all the staff may work in a comfortable environment. 時刻關(guān)注部門各項設(shè)施設(shè)備的運轉(zhuǎn)是否正常，如傳呼系統(tǒng)，語音留言，F(xiàn)CS 系統(tǒng)等。保證關(guān)愛熱線的清潔干凈，為員工提供一個相對舒適的工作環(huán)境。 Reviews VIP arrival and ensures proper handling of VIPs and groups. 關(guān)注VIP預(yù)抵及團(tuán)隊客人. Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest. 積極的工作，友好的為客人提供服務(wù)。 Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken. 對酒店設(shè)施設(shè)備的非正常運轉(zhuǎn)予以及時報告，并跟進(jìn)直至問題解決。 Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis. 確保信息有效的傳達(dá)到人，及時解決問題讓客人滿意，參加每日必須的會議等。 Play a active role in achieving or exceeding the departmental performance test targets set up by the Hotel management which has direct connection with and influence on the individual performance test. The individual performance test target refers to the Hotel performance test policy and procedures. 在完成或超額完成酒店下達(dá)的各項經(jīng)營考核指標(biāo)中起積極作用，該經(jīng)營考核指標(biāo)與個人績效考核掛鉤。個人績效考核辦法參見酒店績效考核制度。 Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責(zé)和被指派的職責(zé)。

Ensure the correct operation of the switchboard for fast and efficient transferring of internal and external calls. 快速高效的轉(zhuǎn)接所有來電。 Greets customers immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, etc. according to individual needs. 誠摯友好的問候客人?？焖倬珳?zhǔn)的回答和應(yīng)對客人提出的問題及要求，其中包括各消費場所的營運時間方位等。 Ensure the? Supervisor or? Manager is kept fully aware of any relevant feedback from either customers or other department. 將客人和其他部門的意見和建議及時反饋給主管或經(jīng)理。 Check all the equipment in Magic Centre all the time to ensure smooth operation: paging system, fax machine, voice mail system, FCS system, etc. Keep the Careline centre clean and tidy to ensure that all the staff may work in a comfortable environment. 時刻關(guān)注部門各項設(shè)施設(shè)備的運轉(zhuǎn)是否正常，如傳呼系統(tǒng)，語音留言，F(xiàn)CS 系統(tǒng)等。保證關(guān)愛熱線的清潔干凈，為員工提供一個相對舒適的工作環(huán)境。 Reviews VIP arrival and ensures proper handling of VIPs and groups. 關(guān)注VIP預(yù)抵及團(tuán)隊客人. Takes an active role in the team by being kind, cooperative, helpful and never forgetting the person behind the guest. 積極的工作，友好的為客人提供服務(wù)。 Reports problems with hotel systems, hardware or facilities to the appropriate party and follows up to ensure that corrective action has been taken. 對酒店設(shè)施設(shè)備的非正常運轉(zhuǎn)予以及時報告，并跟進(jìn)直至問題解決。 Passes on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed and guest satisfaction confirmed. Attends daily briefings, shift handovers, meetings and reads the log book on a daily basis. 確保信息有效的傳達(dá)到人，及時解決問題讓客人滿意，參加每日必須的會議等。 1Carries out any other reasonable duties and responsibilities as assigned. 完成任何其他合理的職責(zé)和被指派的職責(zé)。

管理直銷渠道 實施并監(jiān)控策略以通過直銷渠道為酒店帶來流量。 IHG 網(wǎng)站及 App。 HCM 內(nèi)容平臺的表現(xiàn)審計和內(nèi)容刷新。定期審閱酒店在HCM 內(nèi)容平臺的介紹、圖片、以及視頻等信息，以確保自然搜索相關(guān)性及預(yù)定流內(nèi)的轉(zhuǎn)化。 IHG 會議微信小程序 – 確保相關(guān)內(nèi)容及時更新。 IHG尚悅會微信小程序–提升尚悅會小程序在酒店相關(guān)部門的認(rèn)知度。確保相關(guān)客戶及銷售人員使用此工具。確保信息的完整和準(zhǔn)確。 IHG 微信商城。 產(chǎn)品提交 – 與收益管理、餐飲等相關(guān)部門通力合作設(shè)計產(chǎn)品確保競爭力和并符合酒店定價體系。 產(chǎn)品上架與下架。 訂單管理、核銷管理。 私域流量(酒店粉絲群等)運營。 業(yè)績分析與回顧。 遵循IHG支持中心年度的營銷日歷 （包括會員相關(guān)、品牌相關(guān)、及目的地相關(guān)）。 參與 ‘Ignite’ 數(shù)字營銷項目，定期與支持中心的商務(wù)及營銷團(tuán)隊共同優(yōu)化酒店相關(guān)關(guān)鍵詞。 根據(jù)酒店的需求參與‘boost’數(shù)字化營銷項目，針對直銷渠道進(jìn)行進(jìn)一步引流。 與區(qū)域營銷團(tuán)隊和兄弟酒店通力合作，提升跨酒店線上營銷。 直播、內(nèi)容平臺(抖音及小紅書等)， 及‘KOX’合作 對平臺、KOX 及供應(yīng)商準(zhǔn)確傳遞酒店不同品類產(chǎn)品的賣點。 與相關(guān)部門，如收益管理、運營等部門協(xié)同，負(fù)責(zé)產(chǎn)品生成。 設(shè)計酒店跨渠道的轉(zhuǎn)化漏斗設(shè)計，不僅限于一次性收益，同時也注重長期的跨平臺的效應(yīng)。 與KOX及供應(yīng)商協(xié)調(diào)內(nèi)容生產(chǎn)，包括但不限于文章、直播、短視頻等，與上述轉(zhuǎn)化漏斗設(shè)計相協(xié)同。 本地生活渠道（如點評）的內(nèi)容生成、餐飲相關(guān)產(chǎn)品的上傳。線上評價管理。 商務(wù)洞察與數(shù)據(jù)分析 每月及每季度提供跨渠道的數(shù)據(jù)分析、下一周期預(yù)測以及對關(guān)鍵數(shù)據(jù)進(jìn)行生意回顧。 定期的競品分析以確保在競爭群中保持競爭優(yōu)勢。 引入可行實踐，標(biāo)準(zhǔn)以及創(chuàng)新，識別并利用新機遇。

Carries out repairsand maintenance of domestic hot & cold water systems, cooling water systems,storm and sanitary sewer systems, irrigation/fountain water systems andswimming pools. 實施國產(chǎn)冷熱水系統(tǒng)、冷卻水系統(tǒng)、風(fēng)暴和衛(wèi)生下水道系統(tǒng)、灌溉/噴泉供水系統(tǒng)和游泳池的維修和保養(yǎng)。 Carries outelectric arc or oxy acetylene welding?????? . 實施電弧焊接和氧乙炔焊接 Replacement or newconstruction projects which may include GI, PVC and cast iron piping andfabrication of necessary brackets supports for installation. 更換或新的施工工程，可能包括安裝白鐵皮、PVC和鑄鐵管道和必要的托臂支架的裝配。 Attends to repairsor replacement of all bathroom / toilet fixtures in guest rooms, public areasand back-of-the-house areas. 負(fù)責(zé)客房、公共區(qū)域和酒店后勤區(qū)域所有廁所/盥洗室固定裝置的維修或更換 Cleans all manholesand clears sewage and storm water line blockages using sneaker machine or ropesand ring arrangement as required. 清潔所有檢修孔，并根據(jù)需要，使用疏通機、繩或環(huán)清理下水道和風(fēng)暴水管的堵塞。 Operate boiler andattend all repair works related to steam supply. 操作鍋爐和負(fù)責(zé)蒸汽供應(yīng)的所有相關(guān)維修工作。 Attend to allrelated work to natural gas 負(fù)責(zé)天然氣的所有相關(guān)工作 Attends to alltypes of repair and maintenance work in the Hotel premises including any newadditions / extensions to the Hotel or any other properties maintained by theHotel. 負(fù)責(zé)酒店范圍內(nèi)的各類維修和保養(yǎng)工作，包括酒店的新增和延伸設(shè)施或由酒店提供維修保養(yǎng)的任何其他物業(yè)。 Participates inHotel Energy Conservation Program. 參加酒店節(jié)能計劃 Use initiative and foresight to undertake tasks outlined within thepreventative maintenance program without the direction of the ShiftEngineer/Chief Engineer. 在沒有當(dāng)班工程師/總工程師指導(dǎo)的情況下，主動并預(yù)見性地實施預(yù)防性維修計劃中規(guī)定的任務(wù)。 Responsible forservicing and attending to repairs on various types of equipment such aslaundry equipment, kitchen equipment, heating, ventilating and air conditioningequipment, including motors, pumps, fans, water treatment plants, sewagetreatment plant and electricity generators, electric lights & powers, CCTV,telephone, TV,? fire lives and safetyequipment & system. 負(fù)責(zé)各類設(shè)備的檢修和相關(guān)服務(wù)，如，洗衣設(shè)備、廚房設(shè)備、加熱設(shè)備、通風(fēng)和空調(diào)設(shè)備、包括發(fā)動機、泵、風(fēng)扇、水處理裝置、污水處理裝置和發(fā)電機、電燈和供電、CCTV、電話、電視、消防、生命與安全設(shè)備和系統(tǒng)。

與既有的客戶和潛在的客戶及合作伙伴保持密切的聯(lián)系。 高效認(rèn)知和掌握銷售線索。 代表酒店參加國際及國內(nèi)的銷售活動。 發(fā)揮創(chuàng)造力，為酒店的產(chǎn)品及部門做出應(yīng)有的貢獻(xiàn)。 仔細(xì)計劃與客戶的會面，對預(yù)定的客戶實施客戶關(guān)系管理，完成銷售目標(biāo)。 在所負(fù)責(zé)的市場區(qū)域內(nèi)，監(jiān)視和報告市場及競爭者的情況。 準(zhǔn)備銷售報告，確保市場及客戶信息的準(zhǔn)確性，以便于工作的跟進(jìn)。 積極地傳播產(chǎn)品信息，在負(fù)責(zé)的市場內(nèi)營造酒店的知名度。 在所負(fù)責(zé)的區(qū)域內(nèi)，與市場銷售總監(jiān)一起計劃銷售攻勢，并確保其實現(xiàn)。 主動參與，完成各種銷售報告。 協(xié)助計劃和配合銷售活動。 協(xié)助配合開發(fā)制作所有酒店促銷材料。 管理客戶檔案數(shù)據(jù)庫，手工或以電腦更新客戶檔案。 不斷地對下屬員工給予持續(xù)建議及支持。 執(zhí)行上級要求的任務(wù)，完成市場銷售目標(biāo)。 遵守酒店酒店的員工守則。 遵守酒店酒店的政策及程序。 堅持不斷的對自己的表現(xiàn)進(jìn)行分析評估。 完成上級交給的其他任務(wù)

Assist guests with all inquiries, both hotel andnon-hotel related 協(xié)助客人各種與酒店相關(guān)或無關(guān)的問詢 Conduct effective shift briefings to ensure hotelactivities and operational requirements are known 進(jìn)行有效的交接班說明工作，以明確酒店活動和運營要求 Maintain detailed knowledge of the activities of theday and alert to any potential problems 詳細(xì)了解當(dāng)日活動情況并留意各種潛在問題 Maintain detailed knowledge of key occurrences in yourcity/location including directions to key points of interests, restaurants, theatres,shopping, cinemas, sporting and recreational facilities, banks, consulates,transport systems and special events 詳細(xì)了解所在城市和地區(qū)的情況，包括去往主要地點的路線、以及關(guān)于餐館、劇場、商場、電影院、體育場館、娛樂設(shè)施、銀行、領(lǐng)事館、交通系統(tǒng)和特殊活動的信息 Maintain adequate supplies of forms, brochures andensure they are presented in line with hotel standards 保證供應(yīng)足夠的表格和手冊，并確保其質(zhì)量達(dá)到酒店標(biāo)準(zhǔn) Consult Log Book for information/request left byoutgoing shift 查閱交班人員的工作日志，尋找相關(guān)信息和要求 Manage all incoming guest mail, messages, telexes,facsimiles and special deliveries, in accordance with policy 按照相關(guān)政策，對發(fā)給客人的信件、留言、電傳、傳真和特快專遞進(jìn)行管理 Manage outgoing guest mail, courier services, postageof parcels and freighting as directed by guests 按照客人的要求，對客人寄出的郵件、通過信使服務(wù)寄送的信件、 包裹的郵資和貨運進(jìn)行管理 Maintain order and security of guest keys and otherselected keys kept in Front Office, ensuring key issue policy is followed 遵守鑰匙管理政策，保證客人的鑰匙及其它存放在前廳部的的鑰匙的安全與有序管理 Receive telephone calls and take messages for guestswho are out, in accordance with hotel policy 依照酒店政策，替外出的客人接聽電話和留言 Record incoming registered mail, telegram, parcel,telex in appropriate file 在相應(yīng)的檔案上對寄給客人的掛號信、電報、包裹和電傳進(jìn)行記錄 Night staff check mail, message of expected guestsagainst the system/computer and expected arrivals 夜崗人員按照電腦系統(tǒng)和預(yù)抵房記錄對預(yù)抵客人的郵件和留言進(jìn)行查收 Prepare efficient work schedule for Bell staff,arranging holidays and vacations, taking into consideration projected occupancyand forecasts and any large group movements, especially those with early orlate arrivals and departures 在考慮入住情況預(yù)測以及大規(guī)模的團(tuán)組活動，特別是關(guān)于提前或延遲到達(dá)及離店的情況的前提下，為行李服務(wù)部員工準(zhǔn)備高效的工作計劃，安排節(jié)日和假日 Works with Superior on manpower planning andmanagement needs 與上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。

Conducts shift briefings to ensure hotel activities and operationalrequirements are known 進(jìn)行有效的交接班簡報工作，以明確酒店活動和運營要求 Supervise front desk operations during assigned shift including: 在當(dāng)班期間監(jiān)督前臺運營情況，包括： Maintenanceof guest information 維護(hù)客戶信息 Maintenanceof information about local events 維護(hù)當(dāng)?shù)鼗顒拥男畔?Compileoccupancy statistics 統(tǒng)計入住情況 Supervisegroup bookings 監(jiān)督團(tuán)隊預(yù)訂情況 Assistingwith serious complaints 協(xié)助解決嚴(yán)重投訴問題 Supervise cashiering activities during shift including: 在當(dāng)班期間監(jiān)督收銀的活動，包括： Cashhandling and banking procedure 現(xiàn)金處理和銀行業(yè)務(wù)程序 Dealingwith irregular payments 處理非正常的付款情況 Instructingstaff in credit policies and facilities 就信用政策和設(shè)備對員工進(jìn)行指導(dǎo)培訓(xùn) Instructingstaff in cash security procedures 就現(xiàn)金安全程序?qū)T工進(jìn)行指導(dǎo) Carry outdebtor control 實施應(yīng)收帳款控制 Preparereports 準(zhǔn)備財務(wù)報告 Supervisethe cashiering system 對收銀系統(tǒng)實施監(jiān)管 Works with Superior on manpower planning and management needs 與上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求的討論

Works with superiors in the preparation and management of thedepartment’s budget and is aware of financial targets 協(xié)同上級準(zhǔn)備和管理部門預(yù)算，了解財務(wù)目標(biāo) Attends to alltypes of repair and maintenance work of the Hotel premises including any newadditions / extensions to the Hotel or any other properties maintained by theHotel. 處理酒店范圍內(nèi)的各類維修和保養(yǎng)工作，包括酒店的新增和延伸設(shè)施或由酒店提供維修保養(yǎng)的任何其他物業(yè)。 Advisesimprovements to the present system in order to optimize the operatingefficiency and economy of the said system. 對現(xiàn)有的系統(tǒng)提出改進(jìn)建議，從而優(yōu)化該系統(tǒng)的運作效率和經(jīng)濟節(jié)約。 Participates inHotel Energy Conservation Program. 參加酒店節(jié)能計劃 Attends to all workrequests and repairs and maintenance works 處理所有工作請求和檢修工作 Provide specialexpertise to all repair and maintenance of various engineering equipment,plants and systems. 為各類工程設(shè)備、機房和系統(tǒng)的全部檢修和保養(yǎng)提供專業(yè)知識 Responsible forservicing and attending to repairs on various types of equipment such aslaundry equipment, kitchen equipment, heating, ventilating and air conditioningequipment, including motors, pumps, fans, water treatment plants, sewagetreatment plant and electricity generators, electric lights & powers, CCTV,telephone, TV,? fire lives and safetyequipment & system. 負(fù)責(zé)各類設(shè)備的檢修和相關(guān)服務(wù)，如，洗衣設(shè)備、廚房設(shè)備、加熱設(shè)備、通風(fēng)和空調(diào)設(shè)備、包括發(fā)動機、泵、風(fēng)扇、水處理裝置、污水處理裝置和發(fā)電機、電燈和供電、CCTV、電話、電視、消防、生命與安全設(shè)備和系統(tǒng)。 Prepare spare partslists for engineering requirements. 根據(jù)工程要求準(zhǔn)備零部件清單 Prepares detailannual maintenance plan and periodic maintenance requirements for eachrespective item of those. 準(zhǔn)備詳細(xì)的年度維護(hù)計劃和每個項目對應(yīng)的定期維護(hù)要求 Prepares monthlyMaintenance Status Report. 準(zhǔn)備每月的維修進(jìn)度報告

Deliver Food and Beverage service of high standard and in accordancewith departmental standards and procedures 按照部門的規(guī)范和程序提供高標(biāo)準(zhǔn)的餐飲服務(wù)。 Develop departmental standards and procedures to promotesalesmanship, beverage creativity and profit 為銷售，飲品創(chuàng)新和利潤制定部門的規(guī)范和程序。 Communicates to his/her superior any difficulties, guest commentsand other relevant information? 與上級領(lǐng)導(dǎo)交流有關(guān)疑難，客人意見和其它相關(guān)信息。 Delivers daily briefings and attends other Food and Beveragemeetings as scheduled 召開每日例會和參加計劃好的餐飲部會議。 Delivers prepared training sessions in line with a departmentalmonthly calender 按照部們的月度活動日歷提供制定的培訓(xùn)課程。 Prepares for service by ensuring the department’s: 確保部門的以下各項工作就緒為客人提供服務(wù)： Groomingis impeccable and in accordance with ICHG personal presentation standards 遵守洲際酒店集團(tuán)的個人儀表儀容規(guī)范著裝無可挑剔 Equipmentis clean 設(shè)備干凈 Equipmentis sorted and stored 設(shè)備分類且存放好 Glasswareis polished 玻璃器皿擦亮 Requirementsfor special occasions are ready 特別活動的要求準(zhǔn)備就緒 Musicis on 放音樂 Lightingis on 開燈 Outletis ready for service and guest comfort 酒吧準(zhǔn)備就緒為客人提供舒適的服務(wù)。 Carries out effective service by ensuring all staff are aware oftheir role in: 確保所有員工了解自己的職責(zé)高效的提供服務(wù)： Greetingand seating guests 迎賓并安排客人就坐 Explainingand up-selling daily beverage specials 說明并推銷每日的特價飲料 Processingfood orders accurately 準(zhǔn)確的下食品單 Usingtrays and tray jacks effectively 有效的利用托盤和托盤架 Quicklytaking food and beverage orders 快速的為客人寫餐飲訂單 Ensuringpayment methods are handled accurately 確保準(zhǔn)確的處理付款方式 Ensuringworking areas are cleaned and re-set quickly 確保工作區(qū)快速的清潔和重新擺放整齊 Ensuringthe bar is clean 確保吧臺干凈 Regularlycleaning ashtrays 定時清理煙灰缸 Conversingwith Guests in relation to the food and beverage products 與客人交談有關(guān)的餐飲產(chǎn)品 Carries out effective beverage service by ensuring: 通過確保以下內(nèi)容高效的提供飲品服務(wù)： Beveragesare up-sold and regularly replenished, abiding by responsible alcohol serviceregulations 遵守酒精飲料服務(wù)歸定，推銷飲料并定時為客人續(xù)酒。 Conversewith Guests about wine, advising the types and styles of wine, taking wineorders and serving wine 與客人談?wù)撈咸丫疲ㄒ馄咸丫频钠贩N和風(fēng)格，寫單和為客人送酒 Promotingand selling cocktails to guests 向客人推銷雞尾酒 Makingand presenting cocktails 調(diào)配和裝飾雞尾酒 Coffeeand tea is served hot and in accordance with standard 按規(guī)范提供熱的咖啡和茶 Patron care standards are adhered to by ensuring: 通過確保以下方面遵守賓客服務(wù)規(guī)范： Guestsare advised on alcoholic beverages 給予客人有關(guān)酒精飲料的建議 Thestrengths of alcohol is advised and guests are advised as to their effect 告知客人酒精強度，并告訴客人對他們的影響。 Compliancewith legal provisions of local liquor codes 遵守法律規(guī)定和地方酒精飲品條例 Levelof intoxication of guests is assessed and appropriate action taken 評定客人的醉酒程度并采取必要的措施 Adviseguest on the hotel’s policy of smoking 通知客人酒店的吸煙規(guī)定 Monitorfactors which interfere with the total experience of the guest 監(jiān)測影響客人總體體驗的各方面工作 Cellar operations are carried out including: 酒窖管理包括： Correctuse of refrigeration system 正確的使用冰箱系統(tǒng) Effectiveoperation of the post-mix syrups bulk dispense system 有效的使用后混合桶裝糖漿分裝設(shè)備 Operatingthe beer reticulation system 使用啤酒過濾裝置 Adheringto stock control procedures 遵循存貨管理程序 Take appropriate action to resolve guest complaints 正確處理客人的投訴。 Requisition bar items according to bar stocks 根據(jù)酒吧存貨量領(lǐng)取酒吧物品。 Train bar attendant, wait help and bus help in basic beverageknowledge and beverage service 為酒吧侍應(yīng)生提供基本的飲料知識和飲料服務(wù)的培訓(xùn)。 Complete spillage report and submit to Food and Beverage manager atthe Conclusion of each shift 填寫灑酒單并在每班結(jié)束后交給餐飲經(jīng)理。 Assist the Food and Beverage Manager to source and review outletmusicians 協(xié)助餐飲經(jīng)理尋找和審評音樂師。 Assist to promote the musicians 協(xié)助樂師的推廣工作。 Design promotional material which is aimed at increasing revenue,covers and profit for the Bar with the approval of the Food and BeverageManager 設(shè)計以增加收入，人數(shù)和利潤為目的的酒吧宣傳材料，然后由餐飲經(jīng)理審批。 Works with Superior on manpower planning and management needs 和上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。 Works with Superior in the preparation and management of theDepartment’s budget 和上級領(lǐng)導(dǎo)一起編制和管理部門預(yù)算。

Provide guests with information (example:loyalty programmes, area attractions, restaurants, facility information) toenhance guest experience. 為賓客提供各種信息（如：忠實計劃、本地景點、餐廳、設(shè)備信息），以提升賓客體驗。 Develop and maintain relationships with keyclients and outside contacts in order to produce group and/or conventionbusiness, to include room sales, food & beverage sales, andcatering/banquet services. 同主要客戶和外部相關(guān)人員建立聯(lián)系并保持聯(lián)絡(luò)，借此增加團(tuán)體及會議業(yè)務(wù)量，包括客房銷售、餐飲銷售和宴會服務(wù)等。 Schedule conventions and/or business groupactivities at the hotel and coordinate with other hotel-level departments tofacilitate services agreed upon by the sales office and prospective clients. 安排酒店會議及業(yè)務(wù)團(tuán)隊活動，與其它酒店級部門進(jìn)行協(xié)調(diào)，共同完成銷售部門同潛在客戶達(dá)成的協(xié)議中所規(guī)定的各項服務(wù)。 Manage day-to-day sales activities, planand assign work, and establish performance and development goals for teammembers. Provide mentoring, coaching and regular feedback to help manageconflict, improve team member performance, and recognise good performance. 處理員工日常銷售事務(wù)，計劃并分配工作，為團(tuán)隊成員設(shè)立工作績效目標(biāo)。為員工提供教導(dǎo)、輔導(dǎo)并給予定期反饋，幫助解決各種員工矛盾，提升員工績效，并對員工表現(xiàn)優(yōu)異之處予以認(rèn)可。 Educate and train sales team that isresponsible for developing new accounts, maintaining existing accounts, andimplementing sales strategies. Ensure staff is properly trained and has thetools and equipment to carry out job duties. 對負(fù)責(zé)開發(fā)新客戶、維護(hù)現(xiàn)有客戶并執(zhí)行各項銷售策略的整個銷售團(tuán)隊進(jìn)行教育與培訓(xùn)。確保員工接受適當(dāng)?shù)呐嘤?xùn)，保證為他們配備完成工作所需的各種工具和設(shè)備。 Work with other department managers toensure proper staffing levels based on guest volume. 同其他部門經(jīng)理協(xié)作，確保員工配備情況符合酒店客流量。 Produce monthly reports and sales forecaststo analyse current/potential market and sales trends, coordinate activities toincrease revenue and market share and monitor performance to ensure actualsales meet or exceed established revenue plan. 準(zhǔn)備每月報表和銷售預(yù)測，分析當(dāng)前和潛在的營銷趨勢，規(guī)劃各種活動增加營收與市場份額，并監(jiān)督員工工作績效，確保業(yè)績超出原先制定的營收計劃。

Oversee the implementation of laundry standards andprocedures 監(jiān)督洗衣房各項標(biāo)準(zhǔn)和工作程序的執(zhí)行 。 Recommended changes to these standards and trainingneeds on an ongoing basis 就這些標(biāo)準(zhǔn)和培訓(xùn)需求提供持續(xù)性的改進(jìn)建議。 Maintain a current and thorough knowledge of alllaundry systems 對洗衣系統(tǒng)有最新和全面的知識。 Open and close the shift and ensure effective shifthand over 負(fù)責(zé)管理接班和交班工作，以確保交接班過程的有效進(jìn)行 。 Distribution and collection of keys 分發(fā)和收集鑰匙。 Management of all incoming and outgoing calls toLaundry Department 管理洗衣部門所有的呼入和呼出電話。 Solve employee grievances 解決員工受到的不公正待遇問題。 Direct task allocations and change according to volumeand peak periods 依據(jù)工作量和高峰期等因素對工作進(jìn)行分配及變更。 Perform quality inspections 進(jìn)行質(zhì)量檢查。 Prioritize VIP or difficult guests 優(yōu)先服務(wù)貴賓或難應(yīng)付的客人。 Liaise with Housekeeping for guest and hotelrequirements 配合客房部滿足酒店和客人的要求。 Ensure laundry valet is processed and delivered in atimely manner 確保及時為客人提供洗衣服務(wù)并送還。 Co-ordinate special projects (e.g. equipment routineservice; stock inventories) 協(xié)調(diào)特別項目(如設(shè)備常規(guī)檢修；存儲用品)。 Manage all special requests made by guests 處理客人所有的特殊要求。 Ensure consistency within the department 確保部門內(nèi)工作的一致性。 Ensure you have complete knowledge of room types,layouts and facilities and the location of these 確保具有客房類型，設(shè)計，設(shè)施和位置的全面知識。 Supervise laundry storage areas 監(jiān)管洗衣房存儲區(qū)。 Maintain adequate stock levels 保持足夠的庫存水平。 Complete stock takes as required 按要求完成庫存盤點工作。 Maintain stock levels 維持存貨水平 Conducts shift briefings to ensure hotel activitiesand operational requirements are known 進(jìn)行交接班說明，確保了解酒店的工作和運營需求。 Works with Superior on manpower planning and managementneeds 與上級領(lǐng)導(dǎo)一起進(jìn)行人力規(guī)劃和管理需求。

Reports directly to andcommunicates with the Front Office Manager on all pertinent matters affectingguest service and hotel operations 直接向前廳部經(jīng)理匯報并就所有與賓客服務(wù)及酒店運作相關(guān)的問題進(jìn)行溝通 Provides functional assistanceand direction to all departments 向所有部門提供功能性支持和指導(dǎo) ?Cooperates, coordinates andcommunicates with other hotel departments as required 按需要與酒店其它部門進(jìn)行合作、協(xié)調(diào)和溝通 Reacts to situations to ensureguests receive prompt attention and personal recognition throughout the hotel ?對各種狀況做出反應(yīng)，以確保來賓被及時的禮貌接待并得到充分的注意和重視 Responds to guest needs andresolves related problems 就客人的需求做出反應(yīng)并解決相關(guān)問題 Supervises and directsReception and Reservations personnel 對接待部和預(yù)訂部工作人員進(jìn)行監(jiān)督和指導(dǎo) Supports and assists FrontOffice personnel and all departments at peak periods 在高峰期向前廳部工作人員和其它所有部門提供支持和協(xié)助 Ensures VIPs and IHG rewards club guestsreceive special attention 保證貴賓和優(yōu)悅會會員受到特別關(guān)照 Inspects front of house andback of house regularly for cleanliness 定期檢查一線各部門和二線各部門的清潔狀況 ?Assists Guest Relations ingreeting, rooming, and sending off VIP guests 協(xié)助客戶關(guān)系部門迎接貴賓，為其安排房間并在其離店時送行 Monitors appropriate standardsof conduct, uniform, hygiene, and appearance of staff 監(jiān)督員工的行為、制服穿著、衛(wèi)生和外表形象 Provides input for Front Officemeetings 為前廳部會議提供信息 Promotes inter-hotel sales andin-house facilities 促進(jìn)店際銷售及推銷酒店內(nèi)的設(shè)施 Checks billing instructions andmonitors guest credit 檢查結(jié)帳說明并監(jiān)督客人信用情況 Analyses and approves discountsand rebates 分析和批準(zhǔn)打折相關(guān)事宜 Analyses the rate variancereport to ensure rooms revenue control 分析房價差異報告以保證控制客房收入 Takes action with the Property ManagementSystems (PMS) in emergency situation 在緊急情況下使用酒店管理系統(tǒng)（PMS） ?Fully conversant with all hotelemergency procedures 熟知酒店緊急情況所有處理程序 Ensures front line staffcomplies with FIT marketing techniques and maximize sales 確保一線員工遵從散客市場技巧并最大化的進(jìn)行銷售 Works with Superior and HumanResources on manpower planning and management needs 與上級領(lǐng)導(dǎo)和人力資源部一起進(jìn)行人力規(guī)劃和管理需求 Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget 與上級領(lǐng)導(dǎo)和財務(wù)總監(jiān)一起編制和管理部門預(yù)算