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  • 全國 | 5年以上 | 大專
    • 五險一金
    • 帶薪年假
    • 獎勵機制
    • 晉升空間
    • 職業(yè)發(fā)展
    有限服務中檔酒店 | 100-499人
    • 投遞簡歷
    1.負責酒店項目調(diào)研分析，選址與評估，合作談判，配合項目籌建期的各項協(xié)調(diào)工作； 2.3年以上酒店開發(fā)經(jīng)驗，有較為亮眼的簽約履歷； 3.熟悉酒店開發(fā)流程，具備優(yōu)秀的工作協(xié)調(diào)能力； 4.熟悉酒店管理合同的條款內(nèi)容，具有較為優(yōu)秀的溝通與談判能力。 5.對酒店設計、工程營建、日常運營也有一定的了解。 工作地點：華南、西南、西北、華東、華北、華中
  • 全國 | 3年以上 | 大專
    卓越雇主
    卓越雇主
    國內(nèi)高端酒店/5星級 | 100-499人
    • 投遞簡歷
    一、職位描述 1.完成開發(fā)任務指標；負責管理合同申報、合同簽訂、項目管理歸納(簽約、歸檔、房量變 更、權(quán)利義務轉(zhuǎn)讓、項目解約等); 2.負責項目評估、審查、簽約，對競爭對手研究、收集競爭對手信息、了解競爭對手優(yōu)勢與不足、對競爭對手作出客觀分析研究； 3.針對業(yè)主背景、業(yè)主要求、項目規(guī)模、戰(zhàn)略區(qū)域、周邊環(huán)境、經(jīng)濟總量、發(fā)展趨勢、酒店業(yè)發(fā)展水平等方面對進行前期審核，現(xiàn)場調(diào)研物業(yè)的地理位置、周邊市場條件、建筑結(jié)構(gòu)、 面積、業(yè)主情況、產(chǎn)權(quán)性質(zhì)等信息； 4.熟悉行業(yè)發(fā)展趨勢，所轄區(qū)域的行業(yè)政策等 的調(diào)查收集和信息的反饋；品牌加盟業(yè)務的市場調(diào)研分析、規(guī)劃，品牌加盟策略的制定； 5.對開發(fā)結(jié)果負責，并組織實施財務預算方案及使用方案，對差旅等財務預算進行管控； 6.代表公司參與相關項目事務活動，提升公司對外的認知度及品牌形象，整合公司內(nèi)部資 源，獲取政策優(yōu)勢； 7.負責重要大客戶的接待參觀及投資人關系維護，灌輸投資人對品牌企業(yè)文化、發(fā)展前景、 加盟優(yōu)勢的了解；整合后端職能資源(推薦會 等),挖掘潛在客戶資源。 二、任職要求 1、 具備至少三年的酒店/公寓的開發(fā)、運營、工程等工作經(jīng)驗，有成功簽約酒店項目者； 2、 良好的表達溝通能力與問題解決能力； 3、 能夠吃苦耐勞，適應出差，負責地區(qū)的拓展工作，能經(jīng)常性短期出差； 4、 富有激情，勇于挑戰(zhàn)壓力和高薪。
  • 咸陽 | 3年以上 | 中專 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    In absence of Manager conducts shift briefings to ensure hotel activities and operational requirements are known 在經(jīng)理缺席時負責交班說明，確保了解酒店的各項活動和運營要求。 ?During the shift, oversees the preparation of kitchen equipment for use 在當班期間管理廚房設備使用前的準備工作。 Supervises the receiving and storage of kitchen goods 負責接收和存儲廚房物品的管理工作。 Supervises the cleaning and storage of kitchen equipment 監(jiān)督廚房設備的清潔和存放。 Supervises the handling of kitchen linen 監(jiān)督廚房布巾的處理工作。 ?Supervises the cleaning of an hygienic kitchen 監(jiān)督廚房的衛(wèi)生。 ?Engages in and supervises the cleaning of kitchen and equipment 參與監(jiān)督清潔廚房和設備的工作。 Maintains high levels of personal hygiene for self and enforces hygiene standards for team 保持高度的個人衛(wèi)生并在小組中執(zhí)行衛(wèi)生標準。 Supervises all functions of the Stewarding operation to achieve the optimum departmental costs 監(jiān)督管事部的各項職責，使部門成本控制到最低。 ?Supervises all functions of the Stewarding operation to achieve the optimum quality level of sanitation 監(jiān)督管事部的各方面職責，使?jié)M意度達到最高水平。 Establishes and maintains effective employee and inter-departmental working relationships 與員工和酒店其它部門建立并保持積極的工作關系。 Assists the Chief Steward in developing training plans, develops training material in accordance with IHG guidelines and implements training plans for the Stewarding employees. 協(xié)助管事部經(jīng)理制定培訓方案，按照洲際酒店集團的綱要制定培訓材料，為管事部員工和餐飲部其它員工執(zhí)行培訓。 Assists the Chief Steward in setting Stewarding goals and developing strategies, procedures and policies 協(xié)助管事部經(jīng)理設定管事部的目標和制定策略，程序和規(guī)定。 ?Assists in determining the minimum and maximum stocks and controls the par-stocks of all material and equipment 協(xié)助確定庫存的最多和最少量，控制所有材料和設備的標準存貨量。 Supervises the counting of inventories in coordination with employees of the accounting division 與會計部門員工一起監(jiān)督盤點庫存。 Liaise with employees of the Engineering Division to schedule preventive maintenance and repairs 聯(lián)系工程部員工安排預防性的維護維修。 Works with Supervisor in manpower planning and management needs 和上級領導一起進行人力規(guī)劃和管理需求。 ?Works with Supervisor in the preparation and management of the Department’s budget 和上級領導一起編制和管理部門預算。
  • 咸陽 | 2年以上 | 大專 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    Ensure at all times maximum guest satisfaction through personal recognition to all guests along with? members, VIPs, and repeat guests, ?and prompt cordial attention from arrival through departure 確保最大限度上滿足客人的需求，會員及重要貴賓從到達至離開酒店期間，為客人提供個性化服務，使客戶滿意。 Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity. 隨時以友好的態(tài)度與客人打招呼，為客人提供幫助，盡量稱呼客人的姓名。 Meets and escorts arriving VIPs and bids farewell upon their departure. 迎接并陪同抵達的重要客人辦理入住，在客人離店時應向客人道別。 Provides courteous and efficient service and if possible complies with every guest request. 如果有可能對每位客人提出的每一個要求都要提供禮貌和高效率的服務和幫助。 Greets guests in a courteous and friendly manner. 禮貌友好的問候客人。 Escorts guests from the main entrance to the reception counter for registration. 從正門陪同客人到前臺登記。 Shows guests up to their rooms and explain the facilities the hotel provides. 引領客人到房間并向客人介紹酒店的設施。 Offer to do their flight reconfirmation, changes or new bookings. 為客人提供機票再確認，更改或預訂機票的服務。 Promotes the hotel outlets and offers to make reservations for them. 推銷酒店的餐廳并為他們提供預訂服務。 Adheres to policies established by the hotel. 遵守酒店建立的制度。 To be thoroughly conversant with the computer system at the Front Office. 精通前廳的電腦系統(tǒng)。 Provides guest service and comply if possible with every guest’s requests. 如果有可能對每一位客人提出的每一個要求提供服務和幫助。 Checks and ensures that all room/suites assigned for VIPs are in order and the respective amenities are placed in the room/suites before the guest arrival. 檢查并確保為重要客人所預分的房間已經(jīng)就緒，所有客房所需相關用具已于客人抵達前布置完畢。 Ensures that the lobby and work place is kept clean at all times. 確保大堂和工作區(qū)域始終保持整潔。 Assist in taking room reservations, if a guest approaches the Front Desk or calls up. 如果客人路過前臺或打電話預訂房間，要幫助客人。 Works closely with the front desk staff to ensure a smooth check in. 同前臺員工密切合作以確?？腿巳胱〉怯涋k理順暢。 Provides information on the city to the guests. 向客人提供本市的有關資料。 Reads and signs the logbook and notice board for the latest news and follow-ups. 閱讀工作日志并簽字，注意板面上的最新信息并盡快解決落實。 Adheres to hotel policies and procedures. 遵守酒店的制度和工作程序。 Attends meetings and training programs (if any). 參加會議和培訓。 Reports immediately any guest complaints to the Duty Manager 及時向值班經(jīng)理報告客人的投訴。 Issues fruits baskets and other amenities 贈送果籃或其它用品。 Must be able to provide guests with any information pertaining to functions, tours, ticketing arrangements, general information on flights, bus, ferry and train schedules, special happenings in town and activities of the hotel in particular. Full attention must be given at all times. 必須能夠向客人提供酒店各種附屬功能，旅游、票務，航班、公交、客船、火車時刻表及概述，所在城市特別事件及酒店組織的特殊活動。必須隨時給予客人足夠重視。 Meets all repeated guests and VIPs upon arrival. 必須迎接抵達的所有?？图爸匾宋?。 Checks with the reservation correspondence to make sure that all guest’s requests are granted. 核查預訂信息以確?？腿怂幸缶蓾M足。 Assumes other duties as delegated from time to time. 隨時承擔被委派的其他工作。 Ensure all Airport pick-ups are being taken care of. 確保照顧到所有需要接機的客人。 Provide services and information to guests that are the most accurate and up to date possible, and delivered to the guest in the most meaningful way. 通過最恰當?shù)耐緩?，盡可能地向客人提供最優(yōu)質(zhì)的服務和最新、最準確的信息。 Maintains a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel. 為酒店保持良好的聲望并幫助酒店增加收入。

  • 司機Driver

    4.5千-5千
    咸陽 | 2年以上 | 中專 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    Responsible for safe transfer of guests from all determined locations 負責將客人從所有指定地點安全送達 Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day 憑借令人愉快的性格和有效的溝通技巧取得客戶的滿意，并且總要主動與客人打招呼 Maintain good knowledge of the city routes locations and hotel facilities 熟知城市路線、地點和酒店設施 Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required 知曉航班時間，并按客人要求協(xié)助其處理和裝載行李? Maintain a high standard of personal hygiene and be well groomed and well dressed at all times 保持個人衛(wèi)生，?隨時保持個人形象和穿著整潔 Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance 盡力熟知客人的名字，特別是熟客和長包房的客人，注意觀察情況以向客人提供協(xié)助 ?Assist in valet parking when not assigned any duty 在沒有工作任務時協(xié)助代客泊車 Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests 熟知酒店設施和服務情況，并以此向客人推銷酒店 Keep abreast of activities in your city which may affect driving times or routes and relay this to management 了解所在城市的活動，如發(fā)現(xiàn)可能影響駕駛時間或路線的情況應向管理層匯報 Responsible for the upkeep and cleanliness of the car used for guest transfer and assist with maintaining vehicles to hotel presentation standards 負責載客車輛的保養(yǎng)和清潔，并按照酒店形象標準對車輛進行維護 Performs other duties as may be assigned by the Rooms Division Manager 執(zhí)行房務部經(jīng)理可能分派的其它任務 Valid driver’s license required for Hotel van and car. 擁有駕駛酒店面包車和汽車所需的有效駕駛執(zhí)照。
  • 咸陽 | 2年以上 | 中專 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    Ensure manage theequipment and hygiene efficiently according published policy and procedure. 根據(jù)建立的政策和程序，確保始終有效的管理餐廳的設備和衛(wèi)生。 Assist manage inoperation. 在操作中始終協(xié)助督導進行管理。 Exchange the positionflexible. 對餐飲部或酒店其他部門的崗位進行靈活的調(diào)換。 Delegate associatetask and check regularly. 給下屬布置任務并定期檢查他們的表現(xiàn)。 Establishes andstrictly adheres to the par stocks for all operating equipment, supplies,inventoried items, and to ensure that the outlet is adequately equipped. 嚴格遵守所有的運行設備、供應品和存貨是同等量的，確保餐廳有足夠的設備。 Assists in conductingmonthly inventory checks on all operating equipment and supplies. 協(xié)助每月對所有設備和存貨進行檢查。 Assist to controlnecessity and stock items and operate the equipment carefully 協(xié)助控制必需品，存貨，并小心操作所有的運營設備和供應品。 Ensure each outlet areequipped cleaning equipment. 確保每個餐廳能提供清潔、干凈的運營設備。 Assist stewarding efficientand smooth in operation, ensure adhere to Hyatt standard at all times. 協(xié)助餐務部做流暢并有效的操作，確保始終能達到凱悅的標準。 Ensure food supplyarea tidy, clean and dry. 確保提供生產(chǎn)食物的區(qū)域是清潔并且干燥的。 Manage overnightcleaning in the kitchen area food and beverage area. 管理晚上的廚房、食物和飲料區(qū)域的清潔工作。 Ensure cleaning atheart of house area, remove the garbage according to the standard published. 確保后臺的清潔安排并根據(jù)建立的標準清理垃圾。 The minimum goals inoperation is achieve Department Operations Manual. 營運最基礎的標準是為了達到營運手冊的服務標準。 Assist operation whenin busy period. 在繁忙的時候，協(xié)助運作。 Conduct and attenddepartment briefing accordingly. 在每日上班前，對員工做指示。 Liaise with kitchenand related department in the daily operation. 在日常的營運中，要和廚房及其他營運部門進行溝通。 Recommend to outletmanager in operation and procedure. 學習、評估營運/程序并向餐廳經(jīng)理建議應該改進的地方。
  • 咸陽 | 2年以上 | 大專 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    Ensure that all guest’s baggage are received and delivered upon arrival and departure even for baggage storage pertaining to the procedure laid down in the Inter-Continental Hotels & Resorts Front Office Manual 依照洲際酒店及度假村前廳部工作手冊中規(guī)定的工作程序，確保所有客人進行交接班說明工作，確定了解酒店活動和運營要求和抵店和離店時均有服務人員為其提送行李，甚至為其儲存。 Be thoroughly aware of arrivals and departures of each day with emphasis on VIP’s, Priority Club Members, groups and crew movements. 詳細了解每天客人 進行交接班說明工作，確定了解酒店活動和運營要求抵店和離店的情況，重點留意貴賓、優(yōu)悅會會員和團組的活動。 ?To work closely with Guest Relations Officer to ensure baggage for VIP’s, Priority Club Members are delivered promptly 與賓客關系主任密切合作，以確保貴賓和優(yōu)悅會會員的行李得到迅速派送。 To assist the Doorman and supervise on traffic control along the driveway during peak hours 在高峰期對門僮進行協(xié)助，并監(jiān)督對車道的交通控制。 Conducts daily briefing and to ensure that all uniform service staff are kept up to date, properly instructed and that all staff are properly dressed, neat and clean before start of duty. ?Similarly, staff appearance should remain clean, smart and tidy at all times. 進行每日例會，以確保所有著裝服務人員了解最新情況并得到正確指導，并保證工作開始前所有員工的穿著均符合規(guī)定、干凈整齊。同樣，員工的外表也應隨時給人以干凈、精明和整潔的印象。 Be responsible for training Bellman, Parking Valets and Doorman, in their respective jobs (by identifying training needs) 負責（通過發(fā)現(xiàn)培訓需要）對應接服務員、停車場服務員和門僮就其各自崗位職責進行培訓。 Ensure that all staff are fully informed and knowledgeable on hotel facilities and its surrounding areas 確保所有員工了解并熟知酒店設施及周邊區(qū)域的情況。 Ensure that the surrounding areas at the lobby level and main entrance are clean ?確保大廳和正門周邊區(qū)域的清潔。 Supervise the Parking Valets in handling guests’ vehicles properly 監(jiān)督停車場服務員對客人車輛合適處理。 Prepare newspaper orders and co-ordinates with news vendor for early delivery. ?Supervises Bellman for newspaper delivery 負責報紙預訂工作，并與報紙供應商協(xié)調(diào)早晨送報事宜。監(jiān)督應接服務員送報情況。 ?Ensuring that all equipment (trolley, etc....) are in proper condition and recorded properly 確保所有設備（手推車等）保養(yǎng)良好并得到準確記錄。 Must be fully conversant with emergency evacuation and fire procedures and ensuring all uniformed staff are aware of these procedures 熟知緊急情況疏散和防火工作程序，并確保所有穿著酒店工服裝的員工了解這些程序。

  • 行李員Bellman

    3千-3.5千
    咸陽 | 經(jīng)驗不限 | 學歷不限 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    Assist with heavy packages, coats, suitcase, etc. ?being alert to give assistance courteously and quickly, before having to be asked 主動協(xié)助客人提重包裹、拿衣服、提手提箱等，向客人提供禮貌和迅速的協(xié)助。 ?Maintain a willingness to please attitude and give undivided attention to any approaching guest 保持令人愉悅的態(tài)度并專心接待每位到來的客人。 ?Adhere to guest checking in and checking out procedures pertaining to baggage handling 在與行李相關的問題上，遵守客人入住和退房工作程序。 Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members 在正門處歡迎客人，按具體時間段向客人發(fā)出合適的問候，特別要注意?？秃蛻n悅會會員。 ?Assist arriving and departing guests by opening and closing car and taxi doors 為來店和離店的客人開關汽車及出租車門。 Maintain a spotless Porte Cochere and Drive way 保持車輛門道和車道的清潔。 Guide the guest to the Front Desk and wait behind the guest during the check-in. ?Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. ?Without delay, escort the guests accordingly. ?將客人引至前臺并在其辦理入住手續(xù)時在其身后等待。在看到前臺接待員的示意后上前從前臺接待員處取得房間號和房卡，然后立即護送客人至其房間。 ?Be familiar with the layout of the hotel and memorize the preferred route for escorting guests ?熟悉酒店布局并記下護送客人的最佳路線。 ?Be familiar with the lift workings and emergency stairs 熟悉電梯和疏散樓梯的使用。 Provide information to guests about the hotel facilities and services 向客人提供關于酒店的設施和服務的信息。 ?Provide guest services and guidance 向客人提供服務和引導。 Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests 熟知并稱呼客人的名字，特別是對于?？秃烷L包房的客人，并在客人經(jīng)過大廳時與其打招呼，隨時留意是否有可以為客人提供服務的情況出現(xiàn)。 Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning 保持大廳的整潔，如果需要大清掃的話應通知禮賓主管或行李領班。 Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty 上班時要保持好的發(fā)型，注意服裝的干凈，鞋要擦凈并上光，并保持制服的整齊清潔。 Help other employees in department, replacing them temporarily when necessary ?幫助部門內(nèi)其它員工，如有必要則暫時代理他們的工作 。 Keep the baggage room clean and in order before going off duty on each shift 每次交班前均保持行李室的整潔。 Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain 當報紙送到后進行適當整理，然后按行李領班的要求將其送至客人房間。 Use the Duty Log to document matters of importance 使用工作日志來記錄重要事項。 Operate Communicates equipment ?操作通信設備。 Arrange transport and coordinate luggage 負責安排交通并協(xié)調(diào)行李事宜。 ?Manage the key system securely ?對鑰匙系統(tǒng)進行安全管理。
  • 咸陽 | 1年以上 | 大專 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    Registers and rooms all arrivals according to established procedures 按照既定工作程序為所有來客登記并安排房間。 Maintains intimate knowledge of departmental standards and procedures 熟知部門標準工作程序。 Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation?履行入住、退房和換房手續(xù)，并確保所有資料都按照預訂情況完整的輸入酒店電腦系統(tǒng)。 Maintains cashier float and ensures accurate daily report of all money received 保持庫存現(xiàn)金限額并保證每日對所收現(xiàn)金進行準確報告。 ?Cashes hotel guest’s personal and travelers checks and assists with currency exchange 為酒店客人的個人支票及旅行支票兌換現(xiàn)金，并協(xié)助進行外匯兌換。 ?Keeps abreast of all modifications to accounting policies and procedures 隨時留意會計政策和工作程序的變化 。 Responsible and attends to guest’s request of using the service of safety box at all times?隨時負責回應客人關于使用保險箱服務的要求。 Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. 熟知所有特別促銷活動，如：季節(jié)性套餐計劃、?？蛢?yōu)惠計劃以及洲際酒店集團忠實方案。 ?Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist ?處理客人的投訴、問詢和請求，如果自己無法提供協(xié)助，則將問題轉(zhuǎn)給主管和經(jīng)理助理 。 Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service 盡一切努力確?？腿嗽陔x店時會對酒店的服務有很好的印象。 When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival 在值班時檢查夜班報告，準備早班報告，并為客人的到來準備各種必要的表格。 Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems 全面了解標準的預訂工作程序，包括如何正確使用表格，如何讀電傳、電子郵件和留言，以及如何在預訂系統(tǒng)內(nèi)對房源情況進行解讀。 Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand 按照洲際酒店集團品牌的預期保持自己行為、外表和態(tài)度的高標準。 Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard 力爭保持酒店的高標準，特別注意洲際酒店集團忠實計劃會員及其它貴賓的重要性，并重視酒店的健康和安全隱患等問題。
  • 咸陽 | 5年以上 | 大專 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    管理直銷渠道 實施并監(jiān)控策略以通過直銷渠道為酒店帶來流量。 IHG 網(wǎng)站及 App。 HCM 內(nèi)容平臺的表現(xiàn)審計和內(nèi)容刷新。定期審閱酒店在HCM 內(nèi)容平臺的介紹、圖片、以及視頻等信息，以確保自然搜索相關性及預定流內(nèi)的轉(zhuǎn)化。 IHG 會議微信小程序 – 確保相關內(nèi)容及時更新。 IHG尚悅會微信小程序–提升尚悅會小程序在酒店相關部門的認知度。確保相關客戶及銷售人員使用此工具。確保信息的完整和準確。 IHG 微信商城。 產(chǎn)品提交 – 與收益管理、餐飲等相關部門通力合作設計產(chǎn)品確保競爭力和并符合酒店定價體系。 產(chǎn)品上架與下架。 訂單管理、核銷管理。 私域流量(酒店粉絲群等)運營。 業(yè)績分析與回顧。 遵循IHG支持中心年度的營銷日歷 （包括會員相關、品牌相關、及目的地相關）。 參與 ‘Ignite’ 數(shù)字營銷項目，定期與支持中心的商務及營銷團隊共同優(yōu)化酒店相關關鍵詞。 根據(jù)酒店的需求參與‘boost’數(shù)字化營銷項目，針對直銷渠道進行進一步引流。 與區(qū)域營銷團隊和兄弟酒店通力合作，提升跨酒店線上營銷。 直播、內(nèi)容平臺(抖音及小紅書等)， 及‘KOX’合作 對平臺、KOX 及供應商準確傳遞酒店不同品類產(chǎn)品的賣點。 與相關部門，如收益管理、運營等部門協(xié)同，負責產(chǎn)品生成。 設計酒店跨渠道的轉(zhuǎn)化漏斗設計，不僅限于一次性收益，同時也注重長期的跨平臺的效應。 與KOX及供應商協(xié)調(diào)內(nèi)容生產(chǎn)，包括但不限于文章、直播、短視頻等，與上述轉(zhuǎn)化漏斗設計相協(xié)同。 本地生活渠道（如點評）的內(nèi)容生成、餐飲相關產(chǎn)品的上傳。線上評價管理。 商務洞察與數(shù)據(jù)分析 每月及每季度提供跨渠道的數(shù)據(jù)分析、下一周期預測以及對關鍵數(shù)據(jù)進行生意回顧。 定期的競品分析以確保在競爭群中保持競爭優(yōu)勢。 引入可行實踐，標準以及創(chuàng)新，識別并利用新機遇。
  • 咸陽 | 1年以上 | 學歷不限 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    Carries out repairsand maintenance of domestic hot & cold water systems, cooling water systems,storm and sanitary sewer systems, irrigation/fountain water systems andswimming pools. 實施國產(chǎn)冷熱水系統(tǒng)、冷卻水系統(tǒng)、風暴和衛(wèi)生下水道系統(tǒng)、灌溉/噴泉供水系統(tǒng)和游泳池的維修和保養(yǎng)。 Carries outelectric arc or oxy acetylene welding?????? . 實施電弧焊接和氧乙炔焊接 Replacement or newconstruction projects which may include GI, PVC and cast iron piping andfabrication of necessary brackets supports for installation. 更換或新的施工工程，可能包括安裝白鐵皮、PVC和鑄鐵管道和必要的托臂支架的裝配。 Attends to repairsor replacement of all bathroom / toilet fixtures in guest rooms, public areasand back-of-the-house areas. 負責客房、公共區(qū)域和酒店后勤區(qū)域所有廁所/盥洗室固定裝置的維修或更換 Cleans all manholesand clears sewage and storm water line blockages using sneaker machine or ropesand ring arrangement as required. 清潔所有檢修孔，并根據(jù)需要，使用疏通機、繩或環(huán)清理下水道和風暴水管的堵塞。 Operate boiler andattend all repair works related to steam supply. 操作鍋爐和負責蒸汽供應的所有相關維修工作。 Attend to allrelated work to natural gas 負責天然氣的所有相關工作 Attends to alltypes of repair and maintenance work in the Hotel premises including any newadditions / extensions to the Hotel or any other properties maintained by theHotel. 負責酒店范圍內(nèi)的各類維修和保養(yǎng)工作，包括酒店的新增和延伸設施或由酒店提供維修保養(yǎng)的任何其他物業(yè)。 Participates inHotel Energy Conservation Program. 參加酒店節(jié)能計劃 Use initiative and foresight to undertake tasks outlined within thepreventative maintenance program without the direction of the ShiftEngineer/Chief Engineer. 在沒有當班工程師/總工程師指導的情況下，主動并預見性地實施預防性維修計劃中規(guī)定的任務。 Responsible forservicing and attending to repairs on various types of equipment such aslaundry equipment, kitchen equipment, heating, ventilating and air conditioningequipment, including motors, pumps, fans, water treatment plants, sewagetreatment plant and electricity generators, electric lights & powers, CCTV,telephone, TV,? fire lives and safetyequipment & system. 負責各類設備的檢修和相關服務，如，洗衣設備、廚房設備、加熱設備、通風和空調(diào)設備、包括發(fā)動機、泵、風扇、水處理裝置、污水處理裝置和發(fā)電機、電燈和供電、CCTV、電話、電視、消防、生命與安全設備和系統(tǒng)。
  • 咸陽 | 5年以上 | 大專 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    與既有的客戶和潛在的客戶及合作伙伴保持密切的聯(lián)系。 高效認知和掌握銷售線索。 代表酒店參加國際及國內(nèi)的銷售活動。 發(fā)揮創(chuàng)造力，為酒店的產(chǎn)品及部門做出應有的貢獻。 仔細計劃與客戶的會面，對預定的客戶實施客戶關系管理，完成銷售目標。 在所負責的市場區(qū)域內(nèi)，監(jiān)視和報告市場及競爭者的情況。 準備銷售報告，確保市場及客戶信息的準確性，以便于工作的跟進。 積極地傳播產(chǎn)品信息，在負責的市場內(nèi)營造酒店的知名度。 在所負責的區(qū)域內(nèi)，與市場銷售總監(jiān)一起計劃銷售攻勢，并確保其實現(xiàn)。 主動參與，完成各種銷售報告。 協(xié)助計劃和配合銷售活動。 協(xié)助配合開發(fā)制作所有酒店促銷材料。 管理客戶檔案數(shù)據(jù)庫，手工或以電腦更新客戶檔案。 不斷地對下屬員工給予持續(xù)建議及支持。 執(zhí)行上級要求的任務，完成市場銷售目標。 遵守酒店酒店的員工守則。 遵守酒店酒店的政策及程序。 堅持不斷的對自己的表現(xiàn)進行分析評估。 完成上級交給的其他任務
  • 咸陽 | 3年以上 | 大專 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    Assist guests with all inquiries, both hotel andnon-hotel related 協(xié)助客人各種與酒店相關或無關的問詢 Conduct effective shift briefings to ensure hotelactivities and operational requirements are known 進行有效的交接班說明工作，以明確酒店活動和運營要求 Maintain detailed knowledge of the activities of theday and alert to any potential problems 詳細了解當日活動情況并留意各種潛在問題 Maintain detailed knowledge of key occurrences in yourcity/location including directions to key points of interests, restaurants, theatres,shopping, cinemas, sporting and recreational facilities, banks, consulates,transport systems and special events 詳細了解所在城市和地區(qū)的情況，包括去往主要地點的路線、以及關于餐館、劇場、商場、電影院、體育場館、娛樂設施、銀行、領事館、交通系統(tǒng)和特殊活動的信息 Maintain adequate supplies of forms, brochures andensure they are presented in line with hotel standards 保證供應足夠的表格和手冊，并確保其質(zhì)量達到酒店標準 Consult Log Book for information/request left byoutgoing shift 查閱交班人員的工作日志，尋找相關信息和要求 Manage all incoming guest mail, messages, telexes,facsimiles and special deliveries, in accordance with policy 按照相關政策，對發(fā)給客人的信件、留言、電傳、傳真和特快專遞進行管理 Manage outgoing guest mail, courier services, postageof parcels and freighting as directed by guests 按照客人的要求，對客人寄出的郵件、通過信使服務寄送的信件、 包裹的郵資和貨運進行管理 Maintain order and security of guest keys and otherselected keys kept in Front Office, ensuring key issue policy is followed 遵守鑰匙管理政策，保證客人的鑰匙及其它存放在前廳部的的鑰匙的安全與有序管理 Receive telephone calls and take messages for guestswho are out, in accordance with hotel policy 依照酒店政策，替外出的客人接聽電話和留言 Record incoming registered mail, telegram, parcel,telex in appropriate file 在相應的檔案上對寄給客人的掛號信、電報、包裹和電傳進行記錄 Night staff check mail, message of expected guestsagainst the system/computer and expected arrivals 夜崗人員按照電腦系統(tǒng)和預抵房記錄對預抵客人的郵件和留言進行查收 Prepare efficient work schedule for Bell staff,arranging holidays and vacations, taking into consideration projected occupancyand forecasts and any large group movements, especially those with early orlate arrivals and departures 在考慮入住情況預測以及大規(guī)模的團組活動，特別是關于提前或延遲到達及離店的情況的前提下，為行李服務部員工準備高效的工作計劃，安排節(jié)日和假日 Works with Superior on manpower planning andmanagement needs 與上級領導一起進行人力規(guī)劃和管理需求。
  • 咸陽 | 3年以上 | 大專 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    Conducts shift briefings to ensure hotel activities and operationalrequirements are known 進行有效的交接班簡報工作，以明確酒店活動和運營要求 Supervise front desk operations during assigned shift including: 在當班期間監(jiān)督前臺運營情況，包括： Maintenanceof guest information 維護客戶信息 Maintenanceof information about local events 維護當?shù)鼗顒拥男畔?Compileoccupancy statistics 統(tǒng)計入住情況 Supervisegroup bookings 監(jiān)督團隊預訂情況 Assistingwith serious complaints 協(xié)助解決嚴重投訴問題 Supervise cashiering activities during shift including: 在當班期間監(jiān)督收銀的活動，包括： Cashhandling and banking procedure 現(xiàn)金處理和銀行業(yè)務程序 Dealingwith irregular payments 處理非正常的付款情況 Instructingstaff in credit policies and facilities 就信用政策和設備對員工進行指導培訓 Instructingstaff in cash security procedures 就現(xiàn)金安全程序?qū)T工進行指導 Carry outdebtor control 實施應收帳款控制 Preparereports 準備財務報告 Supervisethe cashiering system 對收銀系統(tǒng)實施監(jiān)管 Works with Superior on manpower planning and management needs 與上級領導一起進行人力規(guī)劃和管理需求的討論
  • 咸陽 | 3年以上 | 中專 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    Works with superiors in the preparation and management of thedepartment’s budget and is aware of financial targets 協(xié)同上級準備和管理部門預算，了解財務目標 Attends to alltypes of repair and maintenance work of the Hotel premises including any newadditions / extensions to the Hotel or any other properties maintained by theHotel. 處理酒店范圍內(nèi)的各類維修和保養(yǎng)工作，包括酒店的新增和延伸設施或由酒店提供維修保養(yǎng)的任何其他物業(yè)。 Advisesimprovements to the present system in order to optimize the operatingefficiency and economy of the said system. 對現(xiàn)有的系統(tǒng)提出改進建議，從而優(yōu)化該系統(tǒng)的運作效率和經(jīng)濟節(jié)約。 Participates inHotel Energy Conservation Program. 參加酒店節(jié)能計劃 Attends to all workrequests and repairs and maintenance works 處理所有工作請求和檢修工作 Provide specialexpertise to all repair and maintenance of various engineering equipment,plants and systems. 為各類工程設備、機房和系統(tǒng)的全部檢修和保養(yǎng)提供專業(yè)知識 Responsible forservicing and attending to repairs on various types of equipment such aslaundry equipment, kitchen equipment, heating, ventilating and air conditioningequipment, including motors, pumps, fans, water treatment plants, sewagetreatment plant and electricity generators, electric lights & powers, CCTV,telephone, TV,? fire lives and safetyequipment & system. 負責各類設備的檢修和相關服務，如，洗衣設備、廚房設備、加熱設備、通風和空調(diào)設備、包括發(fā)動機、泵、風扇、水處理裝置、污水處理裝置和發(fā)電機、電燈和供電、CCTV、電話、電視、消防、生命與安全設備和系統(tǒng)。 Prepare spare partslists for engineering requirements. 根據(jù)工程要求準備零部件清單 Prepares detailannual maintenance plan and periodic maintenance requirements for eachrespective item of those. 準備詳細的年度維護計劃和每個項目對應的定期維護要求 Prepares monthlyMaintenance Status Report. 準備每月的維修進度報告
  • 咸陽 | 3年以上 | 學歷不限
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    Deliver Food and Beverage service of high standard and in accordancewith departmental standards and procedures 按照部門的規(guī)范和程序提供高標準的餐飲服務。 Develop departmental standards and procedures to promotesalesmanship, beverage creativity and profit 為銷售，飲品創(chuàng)新和利潤制定部門的規(guī)范和程序。 Communicates to his/her superior any difficulties, guest commentsand other relevant information? 與上級領導交流有關疑難，客人意見和其它相關信息。 Delivers daily briefings and attends other Food and Beveragemeetings as scheduled 召開每日例會和參加計劃好的餐飲部會議。 Delivers prepared training sessions in line with a departmentalmonthly calender 按照部們的月度活動日歷提供制定的培訓課程。 Prepares for service by ensuring the department’s: 確保部門的以下各項工作就緒為客人提供服務： Groomingis impeccable and in accordance with ICHG personal presentation standards 遵守洲際酒店集團的個人儀表儀容規(guī)范著裝無可挑剔 Equipmentis clean 設備干凈 Equipmentis sorted and stored 設備分類且存放好 Glasswareis polished 玻璃器皿擦亮 Requirementsfor special occasions are ready 特別活動的要求準備就緒 Musicis on 放音樂 Lightingis on 開燈 Outletis ready for service and guest comfort 酒吧準備就緒為客人提供舒適的服務。 Carries out effective service by ensuring all staff are aware oftheir role in: 確保所有員工了解自己的職責高效的提供服務： Greetingand seating guests 迎賓并安排客人就坐 Explainingand up-selling daily beverage specials 說明并推銷每日的特價飲料 Processingfood orders accurately 準確的下食品單 Usingtrays and tray jacks effectively 有效的利用托盤和托盤架 Quicklytaking food and beverage orders 快速的為客人寫餐飲訂單 Ensuringpayment methods are handled accurately 確保準確的處理付款方式 Ensuringworking areas are cleaned and re-set quickly 確保工作區(qū)快速的清潔和重新擺放整齊 Ensuringthe bar is clean 確保吧臺干凈 Regularlycleaning ashtrays 定時清理煙灰缸 Conversingwith Guests in relation to the food and beverage products 與客人交談有關的餐飲產(chǎn)品 Carries out effective beverage service by ensuring: 通過確保以下內(nèi)容高效的提供飲品服務： Beveragesare up-sold and regularly replenished, abiding by responsible alcohol serviceregulations 遵守酒精飲料服務歸定，推銷飲料并定時為客人續(xù)酒。 Conversewith Guests about wine, advising the types and styles of wine, taking wineorders and serving wine 與客人談論葡萄酒，建意葡萄酒的品種和風格，寫單和為客人送酒 Promotingand selling cocktails to guests 向客人推銷雞尾酒 Makingand presenting cocktails 調(diào)配和裝飾雞尾酒 Coffeeand tea is served hot and in accordance with standard 按規(guī)范提供熱的咖啡和茶 Patron care standards are adhered to by ensuring: 通過確保以下方面遵守賓客服務規(guī)范： Guestsare advised on alcoholic beverages 給予客人有關酒精飲料的建議 Thestrengths of alcohol is advised and guests are advised as to their effect 告知客人酒精強度，并告訴客人對他們的影響。 Compliancewith legal provisions of local liquor codes 遵守法律規(guī)定和地方酒精飲品條例 Levelof intoxication of guests is assessed and appropriate action taken 評定客人的醉酒程度并采取必要的措施 Adviseguest on the hotel’s policy of smoking 通知客人酒店的吸煙規(guī)定 Monitorfactors which interfere with the total experience of the guest 監(jiān)測影響客人總體體驗的各方面工作 Cellar operations are carried out including: 酒窖管理包括： Correctuse of refrigeration system 正確的使用冰箱系統(tǒng) Effectiveoperation of the post-mix syrups bulk dispense system 有效的使用后混合桶裝糖漿分裝設備 Operatingthe beer reticulation system 使用啤酒過濾裝置 Adheringto stock control procedures 遵循存貨管理程序 Take appropriate action to resolve guest complaints 正確處理客人的投訴。 Requisition bar items according to bar stocks 根據(jù)酒吧存貨量領取酒吧物品。 Train bar attendant, wait help and bus help in basic beverageknowledge and beverage service 為酒吧侍應生提供基本的飲料知識和飲料服務的培訓。 Complete spillage report and submit to Food and Beverage manager atthe Conclusion of each shift 填寫灑酒單并在每班結(jié)束后交給餐飲經(jīng)理。 Assist the Food and Beverage Manager to source and review outletmusicians 協(xié)助餐飲經(jīng)理尋找和審評音樂師。 Assist to promote the musicians 協(xié)助樂師的推廣工作。 Design promotional material which is aimed at increasing revenue,covers and profit for the Bar with the approval of the Food and BeverageManager 設計以增加收入，人數(shù)和利潤為目的的酒吧宣傳材料，然后由餐飲經(jīng)理審批。 Works with Superior on manpower planning and management needs 和上級領導一起進行人力規(guī)劃和管理需求。 Works with Superior in the preparation and management of theDepartment’s budget 和上級領導一起編制和管理部門預算。
  • 咸陽 | 8年以上 | 學歷不限 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    Provide guests with information (example:loyalty programmes, area attractions, restaurants, facility information) toenhance guest experience. 為賓客提供各種信息（如：忠實計劃、本地景點、餐廳、設備信息），以提升賓客體驗。 Develop and maintain relationships with keyclients and outside contacts in order to produce group and/or conventionbusiness, to include room sales, food & beverage sales, andcatering/banquet services. 同主要客戶和外部相關人員建立聯(lián)系并保持聯(lián)絡，借此增加團體及會議業(yè)務量，包括客房銷售、餐飲銷售和宴會服務等。 Schedule conventions and/or business groupactivities at the hotel and coordinate with other hotel-level departments tofacilitate services agreed upon by the sales office and prospective clients. 安排酒店會議及業(yè)務團隊活動，與其它酒店級部門進行協(xié)調(diào)，共同完成銷售部門同潛在客戶達成的協(xié)議中所規(guī)定的各項服務。 Manage day-to-day sales activities, planand assign work, and establish performance and development goals for teammembers. Provide mentoring, coaching and regular feedback to help manageconflict, improve team member performance, and recognise good performance. 處理員工日常銷售事務，計劃并分配工作，為團隊成員設立工作績效目標。為員工提供教導、輔導并給予定期反饋，幫助解決各種員工矛盾，提升員工績效，并對員工表現(xiàn)優(yōu)異之處予以認可。 Educate and train sales team that isresponsible for developing new accounts, maintaining existing accounts, andimplementing sales strategies. Ensure staff is properly trained and has thetools and equipment to carry out job duties. 對負責開發(fā)新客戶、維護現(xiàn)有客戶并執(zhí)行各項銷售策略的整個銷售團隊進行教育與培訓。確保員工接受適當?shù)呐嘤?，保證為他們配備完成工作所需的各種工具和設備。 Work with other department managers toensure proper staffing levels based on guest volume. 同其他部門經(jīng)理協(xié)作，確保員工配備情況符合酒店客流量。 Produce monthly reports and sales forecaststo analyse current/potential market and sales trends, coordinate activities toincrease revenue and market share and monitor performance to ensure actualsales meet or exceed established revenue plan. 準備每月報表和銷售預測，分析當前和潛在的營銷趨勢，規(guī)劃各種活動增加營收與市場份額，并監(jiān)督員工工作績效，確保業(yè)績超出原先制定的營收計劃。
  • 咸陽 | 3年以上 | 學歷不限 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    Oversee the implementation of laundry standards andprocedures 監(jiān)督洗衣房各項標準和工作程序的執(zhí)行 。 Recommended changes to these standards and trainingneeds on an ongoing basis 就這些標準和培訓需求提供持續(xù)性的改進建議。 Maintain a current and thorough knowledge of alllaundry systems 對洗衣系統(tǒng)有最新和全面的知識。 Open and close the shift and ensure effective shifthand over 負責管理接班和交班工作，以確保交接班過程的有效進行 。 Distribution and collection of keys 分發(fā)和收集鑰匙。 Management of all incoming and outgoing calls toLaundry Department 管理洗衣部門所有的呼入和呼出電話。 Solve employee grievances 解決員工受到的不公正待遇問題。 Direct task allocations and change according to volumeand peak periods 依據(jù)工作量和高峰期等因素對工作進行分配及變更。 Perform quality inspections 進行質(zhì)量檢查。 Prioritize VIP or difficult guests 優(yōu)先服務貴賓或難應付的客人。 Liaise with Housekeeping for guest and hotelrequirements 配合客房部滿足酒店和客人的要求。 Ensure laundry valet is processed and delivered in atimely manner 確保及時為客人提供洗衣服務并送還。 Co-ordinate special projects (e.g. equipment routineservice; stock inventories) 協(xié)調(diào)特別項目(如設備常規(guī)檢修；存儲用品)。 Manage all special requests made by guests 處理客人所有的特殊要求。 Ensure consistency within the department 確保部門內(nèi)工作的一致性。 Ensure you have complete knowledge of room types,layouts and facilities and the location of these 確保具有客房類型，設計，設施和位置的全面知識。 Supervise laundry storage areas 監(jiān)管洗衣房存儲區(qū)。 Maintain adequate stock levels 保持足夠的庫存水平。 Complete stock takes as required 按要求完成庫存盤點工作。 Maintain stock levels 維持存貨水平 Conducts shift briefings to ensure hotel activitiesand operational requirements are known 進行交接班說明，確保了解酒店的工作和運營需求。 Works with Superior on manpower planning and managementneeds 與上級領導一起進行人力規(guī)劃和管理需求。
  • 咸陽 | 5年以上 | 大專 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    Reports directly to andcommunicates with the Front Office Manager on all pertinent matters affectingguest service and hotel operations 直接向前廳部經(jīng)理匯報并就所有與賓客服務及酒店運作相關的問題進行溝通 Provides functional assistanceand direction to all departments 向所有部門提供功能性支持和指導 ?Cooperates, coordinates andcommunicates with other hotel departments as required 按需要與酒店其它部門進行合作、協(xié)調(diào)和溝通 Reacts to situations to ensureguests receive prompt attention and personal recognition throughout the hotel ?對各種狀況做出反應，以確保來賓被及時的禮貌接待并得到充分的注意和重視 Responds to guest needs andresolves related problems 就客人的需求做出反應并解決相關問題 Supervises and directsReception and Reservations personnel 對接待部和預訂部工作人員進行監(jiān)督和指導 Supports and assists FrontOffice personnel and all departments at peak periods 在高峰期向前廳部工作人員和其它所有部門提供支持和協(xié)助 Ensures VIPs and IHG rewards club guestsreceive special attention 保證貴賓和優(yōu)悅會會員受到特別關照 Inspects front of house andback of house regularly for cleanliness 定期檢查一線各部門和二線各部門的清潔狀況 ?Assists Guest Relations ingreeting, rooming, and sending off VIP guests 協(xié)助客戶關系部門迎接貴賓，為其安排房間并在其離店時送行 Monitors appropriate standardsof conduct, uniform, hygiene, and appearance of staff 監(jiān)督員工的行為、制服穿著、衛(wèi)生和外表形象 Provides input for Front Officemeetings 為前廳部會議提供信息 Promotes inter-hotel sales andin-house facilities 促進店際銷售及推銷酒店內(nèi)的設施 Checks billing instructions andmonitors guest credit 檢查結(jié)帳說明并監(jiān)督客人信用情況 Analyses and approves discountsand rebates 分析和批準打折相關事宜 Analyses the rate variancereport to ensure rooms revenue control 分析房價差異報告以保證控制客房收入 Takes action with the Property ManagementSystems (PMS) in emergency situation 在緊急情況下使用酒店管理系統(tǒng)（PMS） ?Fully conversant with all hotelemergency procedures 熟知酒店緊急情況所有處理程序 Ensures front line staffcomplies with FIT marketing techniques and maximize sales 確保一線員工遵從散客市場技巧并最大化的進行銷售 Works with Superior and HumanResources on manpower planning and management needs 與上級領導和人力資源部一起進行人力規(guī)劃和管理需求 Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget 與上級領導和財務總監(jiān)一起編制和管理部門預算
  • 咸陽 | 5年以上 | 大專 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    Supervise and direct Concierge Desk activitiesand Concierge staff 對禮賓部柜臺的活動和禮賓部服務人員實施監(jiān)督和指導 Responsible for sorting and distributing guests andadministrative mail and returning mail to the sender for forwarding mail 負責挑選和分發(fā)客人的信件及行政信件，并將無人接收的信件送返發(fā)信人 Provide information pertaining to all hotel services,local places of interests, restaurants, doctors, sightseeing tours and anyother information likely to be of the interest to guests 提供客人可能感興趣的關于酒店所有服務、當?shù)孛麆佟⒉宛^、醫(yī)生、觀光等方面的信息 Be prepared to recommend first and foremost thehotel’s own Food and Beverage outlets before any other, making himself totallyfamiliar with the operating times and each outlets benefits 最先向客人推薦本酒店的餐飲營業(yè)場所，熟知這些營業(yè)場所的營業(yè)時間和各自的特長 Ensure the lobby is always kept in an orderly fashionand that ashtrays are kept clean 確保大廳始終保持整潔，煙灰缸始終干凈 Coordinates the paging of guests in the lobby, Food& Beverage outlets, and where considered appropriate by the Management 在大廳、餐飲營業(yè)場所和其它管理層認為合適的地方協(xié)調(diào)對客人的呼叫工作 Responsible for the maintenance of the hotelinformation directory (function board) and ensures that the information shownin current and accurate at all times 負責維護酒店信息簿（功能板），并確保所有信息的準確性和實效性 Prepares efficient work schedule for Bell Services,arranging holidays and vacation, taking into consideration project occupancyand forecasts and any large group movements, especially those with early orlate arrivals or departures 在考慮酒店入住情況和預測以及大規(guī)模的團組活動，特別是關于提前或延遲到達及離店的情況的前提下，為行李服務部員工準備高效的工作計劃，安排節(jié)日和假日 Ensures that all bell staff are neat, clean andpunctual at all times and that they perform the task assigned to them promptlyand efficiently 確保所有行李服務人員隨時保持衣著整潔，工作守時，并且能夠快速和高效的完成任務 Handle problems associated with guests and liaise withdepartment heads or executive management in the absence of the Front Office Manager. 處理與客人相關的問題，在前廳經(jīng)理缺席的情況下負責與各部門負責人或行政管理部門聯(lián)系 Works with linemanager and Human Resources on manpower planning andmanagement needs 與上級領導和人力資源部一起進行人力規(guī)劃和管理需求
  • 咸陽 | 5年以上 | 大專 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    Effectively manage the restaurantby ensuring the following: 有效管理餐廳，確保以下幾方面： Overseethe Implementation of standards as detailed in the departmental standards and proceduresmanual 根據(jù)部門的標準和程序手冊，監(jiān)督執(zhí)行的情況 Adhereto opening and closing procedures 遵循開檔和關檔的程序 Adhereto bill paying procedures 遵循帳單支付的程序 Conducteffective shift briefings, ensuring all staff are aware of VIPs, specialoccasions, daily specials; emphasis on up-selling certain products; etc 組織有效的交接班例會，確保所有員工知道了解貴賓、特別場合和每日的特色菜，并推銷更好的產(chǎn)品 Personallymeet and farewell a minimum of 80% of your customers 至少親自接待百分之八十的客人以及與他們告別 Encourageand motivate staff to provide optimum service during all shifts 鼓勵和激發(fā)員工提供合適的服務 Recommendationsand guest comments to Chef and Food and Beverage Director to reflect current customerprofile are shared 與廚師和餐飲總監(jiān)共同分析客人的評論和建議以了解顧客最近的整體情況 Developmentand implementation of Promotions Calendar for F&B products in restaurant 在餐廳發(fā)展和執(zhí)行餐飲部產(chǎn)品的促銷計劃 Special event concepts are managed 處理特別的活動計劃 Market changes are anticipated and reviewoperations when necessary 注意市場的變化，必要時回顧營運情況 Competitor analysis is conducted 分析競爭者的情況 Positivepublicity opportunities are created 創(chuàng)造積極的公開機會 Customerdatabase is managed and utilized effectively 管理顧客的資料并有效的利用 Property facilitiesare upsold 推銷更好的設施 Theactive pursuit of cost saving measures 積極地采取開支節(jié)省措施
  • 咸陽 | 5年以上 | 大專 | 提供食宿
    • 五險一金
    • 帶薪年假
    • 崗位晉升
    • 管理規(guī)范
    • 包吃包住
    • 人性化管理
    國際高端酒店/5星級 | 100-499人
    • 投遞簡歷
    To be responsible for the dailysupervision of the restaurant, concentrating on service procedure and qualityof product. 負責餐廳的日常管理，主要是服務程序和產(chǎn)品質(zhì)量方面的管理。 Toensure that all restaurant mise-en-place is correctly prepared and ready foreach service period. 確保所有餐廳的準備工作都做好，為各個服務時段做好準備。 Tomaintain a breakage prevention program designed to minimize breakage ofoperating equipment, and to liaise directly with the Chief Stewardand recommend changes to policies or procedures. 設計一個破損的計劃，將經(jīng)營用具的損失減少到最小；和管事部負責人保持聯(lián)系；經(jīng)營方針和程序提出改進措施。 Tomaintain a close customer contact to ensure satisfaction and recognition ofregular guests. 和客人保持密切接觸，保證能得到客人的滿意和稱贊。 Toassist Manager in the planning, implementation and running of promotionalevents. 協(xié)助經(jīng)理計劃、組織和實施促銷活動。 Tocomply with any reasonable request made by the Manager or Food and BeverageDirector. 完成經(jīng)理和餐飲總監(jiān)的合理要求。 Tosupervise the service within the restaurant, to ensure that the service standards,quality of product, staffgrooming are to the requirements as specified withinthe Operation Policy of the outlet and the requirements of theHotel. 監(jiān)督餐廳的服務工作，保證服務標準、產(chǎn)品質(zhì)量和員工的儀容儀表符合餐廳經(jīng)營方針 和酒點要求。 Toensure that the Hostess staff perform all duties as are required, that thefront reception area of the restaurant is neat and tidy and that thereservation book is properly maintained. 保證迎賓員按照要求迎賓，餐廳前臺接待區(qū)域干凈整潔，正確記錄預定信息。 Tocheck and review all operating par stocks of condiments and restaurant suppliesand operating equipment used within the restaurant. To ensure that there issufficient stock for each day's trade, requisitioning where required anyequipment or supplies that are necessary. 檢查所有的調(diào)味品、餐廳供應品以及經(jīng)營用具，保證有日常經(jīng)營所需的足夠的存貨，領取需要的用具和供應品。 Toassist the restaurant manager with the restaurant guest recognition program. 協(xié)助經(jīng)理認知客人。 Toassist the restaurant manager in spot checks of the restaurant, to ensurecleanliness of the operation at all times. 協(xié)助餐廳經(jīng)理檢查餐廳，保證經(jīng)營過程的清潔、干凈。 Toassist the restaurant manager in spot checks of the restaurant to ensure thatall repairs and maintenance have been carried out, reporting anynew areas that need attention. And ensuring follow up within a time frame of 14 days. 協(xié)助餐廳經(jīng)理檢查餐廳，保證所有的修補和維護都已經(jīng)進行，匯報需要維修的地方，并保證在14天之內(nèi)跟蹤完成。 Toensure that all menus are clean, neat and tidy, free from marks and dirt,stains or watermarks. Replacing any menu with a new one as required. 保證所有菜單都干凈、整潔、美觀，沒有痕跡、污漬和水印。更換所有應該更換的菜單。 Toensure that all staff report for work as per the posted roster, and that allleave and sick leave requests are handed to the Restaurant manager. 保證所有員工都按照排好的排班表上班，所有事假和病假的要求都要通過餐廳經(jīng)理。 Toassist during the service periods with actual service to the guest duringperiods of high business. 在營業(yè)高峰時間，協(xié)助為客人服務。 Toassist the restaurant manager at all times, ensuring a high level ofco-operation at all times. 協(xié)助餐廳經(jīng)理，保證餐廳隨時都能很好的合作。 Mustalways check personal hygiene and be well groomed in appearance, as per thegrooming standards of thehotel and the department. 按照酒店和部門儀容儀表要求，經(jīng)常檢查個人衛(wèi)生，注意儀表。 Mustalways maintain a professional image at all times, be friendly and smiling atall times when in contact withguests and staff alike. 隨時保持專業(yè)的形象，和客人及員工打交道時，態(tài)度友好，面帶微笑。 Ensureprompt and courteous service at all times, and ensure that all guest enquiriesare dealt with at all times. 提供快速禮貌的服務，保證所有客人的要求都得到滿足。 Mustbe aware of the importance of beverage sales within the outlet, and sees to itthat every effort is made bythe waiters and waitress's to sell the maximum numberof drinks possible. And to ensure that all beverages sold areas per the quality and presentation standards of the Hotel. 必須明白餐廳酒水銷售的重要性，保證每個服務員都盡了最大努力擴大銷售量，并保證所賣的酒水符合質(zhì)量要求和酒店的標準。 Toensure that all products and services ordered appear on all guest checks, andthat all items are properlyaccounted for, correct prices charged. And that all moniesdue are collected from the guest. 保證所有出售的產(chǎn)品都正確紀錄在賬單上，確保所有項目都正確核算，向客人收取費用。 Greetand escort guests to their table during high business periods, to ensure guestsare seated quicklyand not waiting at the entrance. 在營業(yè)高峰時期，歡迎客人并為客人領座，保證客人快速入座，不要讓客人在門口長時間等待。 Ensurethat all staff are at their assigned stations, and that work assignments havebeen issued and understood. 確保所有的員工都在指定的崗位，指定的崗位清楚明確。 Whenpresenting menus to guests or answering guest questions as to the menu content,the person must befully aware of all menu items and services that areoffered, and be able to explain them accordingly 當遞給客人菜單或回答跟菜單有關的問題時，必須完全明白菜單上的項目和提供的服務，并能夠相應地解釋。
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