To have completeknowledge of the operational systems at Telephone / Service Centre e.g. PABX /Call Centre System / Call Accounting Software.
全面掌握電話房/服務(wù)中心操作系統(tǒng)專業(yè)知識,如交換機/呼叫中心系統(tǒng)/計費系統(tǒng)。
To have completeknowledge of Shangri-La standard operating policies and procedures for theService Centre.
全面掌握香格里拉服務(wù)中心的標準操作政策和程序方面的知識。
To have completeknowledge of Shangri-La Program e.g. Golden Circle, FFP, Guest History.
全面掌握香格里拉會員活動知識。例如貴賓金環(huán)會,飛行里程計劃客史記錄。
Builds relationshipwith guests to delight and gain loyalty.
與客人建立友好關(guān)系,使其喜出望外贏得客人忠實感。
?Notes, collectsand actions on any guests preferences.
確保賓客喜好表的記錄,收集和行動實施。
?Ensures all callsfrom guests and external calls are handled professionally and with care adheringto hotel’s and Shangri-La policies and procedures.
根據(jù)酒店的政策和程序確保專業(yè)地處理所有客人的內(nèi)外部電話,并且關(guān)心客人。
?Updates and readthe daily information on the operation white board.
更新并讀取信息欄上的每日信息。
?Must also befamiliarized with Opera system.
必須要掌握Opera系統(tǒng)。
Should be able tooperate fax machine
能夠使用傳真機。
Performs anyother duties that may be assigned by the Service Manager.
執(zhí)行服務(wù)經(jīng)理分配的其他工作。
Handles alltelephone inquiries and request in a professional manner.
使用專業(yè)的電話禮儀處理各種電話要求。
Ensures allstationary stocks are keep at par.
確保所有的固定庫存保持在標準狀態(tài)。
?Takes message andreceiving Fax for all guest efficiently.
及時的為所有店內(nèi)和店外客人提供留言及接收傳真服務(wù)。
?Overseesmaintenance and handling of equipment used.
監(jiān)督設(shè)備的維護和使用。
Ensures timelyreporting of malfunction or maintenance deficiencies to appropriate area.
確保及時向相關(guān)部門上報設(shè)備的故障和不足。